AlphaTalk

In this month episode of AlphaTalk Bryan sits down with Briana Drugg, the Vice President of Sales & Partner Operations at Polly Insurance, formerly known as DealerPolicy.  She has been leading the sales and partner operations teams for over two years, delivering innovative and customer-centric finance and insurance solutions to the automotive industry. Listen now to find out more!

We are kicking off the year 2024 strong, featuring a compelling Women in Business episode. In this conversation, Bryan engages with Kathleen Long, the Chief Revenue Officer at RepairPal. Kathleen shares valuable insights into her professional journey, discusses the influential figures who have inspired her, and imparts valuable advice for individuals venturing into the dynamic auto industry today.

Bryan had the chance to sit down with one of our contract holders, Royce, and listen to his experience of working with Alpha Warranty Services. Royce grew up with the mentality that you shouldn't buy something if you cannot fix it. However, when it came to his truck, he realized that wasn't always the case, and sometimes you need help. That is where Alpha Warranty jumped in.

Bryan checks in with Alpha Warranty's President, Jeremy Lindsey to get his perspectives on the state of the industry and what may be around the 2024 corner for the automotive industry in the United States.

On todays episode, Bryan talks to Michael Aufmuth, one of the co-founders of Elite FI, an industry partner of Alpha Warranty Services.  Starting his auto industry career at only 13 years old, Michael now provides industry-leading products, trainings and support for dealerships across the country. Tune in to find out more about his story.

In todays episode Bryan talks with Tom Yates, who is Sr. Vice President of Revenue for Deseret Digital Media.  He joined DDM in 2014 to lead the sales efforts for KSL Cars. Tom has 20+ years of experience in the auto industry and gives us some insight on where he thinks the directions of auto sales is heading.

Bryan sits down with Candice Moore, Director of Operations at DealFi and gives us a quick look at what the company does. Candice shares with us her background in the industry and  gives updates on virtual F&I and explains why 89% of car buyers prefer the virtual experience.

Bryan  sits down with DealFi's Director of Operations, Candice Moore to talk about women in the industry and breaking the glass ceiling. She gives us a look into her past experiences and how we can improve for the future. Women in the industry will be a reoccurring theme this year on AlphaTalk so be on the lookout for more episodes like this.

Bryan chats with Alpha Warranty's president, Jeremy Lindsey about his perspectives on the state of the economy, inflation, supply chain pressures, and what may be around the next bend for the automotive industry in the United States.

No one likes to have to deal with car trouble, but when it inevitably occurs, Alpha Warranty's Claims team is second to none. After a customer's vehicle is at the repair facility, the Claims team works directly with shop mechanics to understand the diagnosed problem and provide the necessary guidance and approval to handle the claim fast. In this episode, Bryan Haakenson welcomes two of Alpha Warranty's expert claims adjusters to talk about how their team takes care of each customer's issues in the quickest and most attentive way possible. Each claims adjuster's goal is to support the vehicle repair process and make it as short as possible. Check out this informative episode!

Spend a few minutes with industry insider and automotive finance professional, Danny Cox from The Auto Consultants as he breaks down the fundamentals of how to attract, recruit, train, and retain employees in today's difficult job market. You'll also hear how to grow your dealership by attracting customers in the midst of rising inflation and shrinking inventories. Join your host, Bryan Haakenson as he interviews Danny and draws out the information you need to hear.

Spend a few minutes with Bryan Haakenson as he talks with Bethany Bovey and Christine Holm, Alpha Warranty's customer service leaders, about how they provide the company's award-winning, supercharged service. 

With 2022 upon us and the effects of the lingering pandemic and other sales challenges persisting in the market, you're invited to join Darin Ramos, Vice President of Sales at Alpha Warranty, and Brett Beer, Regional Sales Manager for Alpha's West Coast Region as they provide expert insights and ways to supercharge your sales and combat these obstacles. 

Bryan Haakenson is now the sole host for Season 2 of the AlphaTalk podcast since Jessica Bastean moved on to a new career opportunity at the end of 2021. 

Join hosts Bryan and Jessica as they welcome Alpha Warranty's president, Jeremy Lindsey to talk about his insights into the latest automotive industry hot topics. Jeremy is a veteran of the automotive and F&I industries. In this episode, he takes listeners through a range of topics from the latest information on the automotive chip shortage and what it means for dealers and consumers to the emerging EV craze.

On a very special episode of AlphaTalk, Bryan and Jess interview Eliana Campos-Dominguez, the Rewards & Digital Marketing Manager for Hyundai Motor America, about her involvement in the growing community of women in the auto industry. Eliana share her experiences and gives advice to both men and women for how they can help support the growth of women in auto.

Eliana Campos-Dominguez recently served a two-year term as the Vice Chair of Communications for the Women@Hyundai Employee Resource Group (ERG). She started her career in the automotive industry at eighteen years old and created the first digital marketing department at her automotive dealership group, while attending school full time. Upon receiving a bachelor's in business, she was offered a position at an automotive agency to lead the execution of two national digital marketing programs for Toyota and Lexus. In her spare time, she enjoys consulting recent graduates and young professionals on their professional development and networking strategies.

Make sure to follow AlphaTalk on Instagram, Facebook, & LinkedIn! Leave a review if you're enjoying the show or if there's any topics you'd like us to cover!

On her first solo interview, Jess discusses the importance of brand and branding in dealerships/agencies with Alpha industry insider, Julie Lafferre and Mark Tenney.  Learn why it's important for you to know the who, what, & why of your business and what you can do right now to start.

Julie Lafferre is Alpha Warranty Service's Brand Specialist. She has a background in graphic design, photography, advertising, and, of course, branding.

Mark Tenney is the VP of Marketing at Alpha Warranty Services. He has years of experience in marketing with an emphasis in leadership, graphic design, branding, and strategy.

Make sure to follow AlphaTalk on Instagram, Facebook, & LinkedIn! Leave a review if you're enjoying the show or if there's any topics you'd like us to cover!

Glenn Lundy sits down with Bryan and Jess to discuss his 20 years of history in the auto industry. Glenn experienced the highest of highs in auto sales and then the lowest of lows. After taking some time away from auto, he later returned with a goal to change the industry and its culture for the better.

Glenn Lundy is the host of the Facebook Live show #RiseAndGrind and creator of Breakfast with Champions Club on Clubhouse. He’s been seen at places like Hustle and Grind Con, Grow Your Business For God’s Sake! and many more stages across the country. Glenn has been spotlighted on ABC, NBC, and CBS, and is an expert in dealership culture development, and leadership training. With 20 years experience in the automotive industry, Glenn lead a dealership from 120 cars a month to an 800% increase in sales in five years, becoming the 2nd largest used car franchise in the country.

Get the FREE Morning 5 by Glenn Lundy Ebook Here

Check out Glenn's Podcast #RiseandGrind Here

AlphaTalk is collaborating with another auto industry podcast on this episode with Dealer Process Secrets! Bryan and Jessica sit down with Philip Cheatham and returning AlphaTalk guest, Brian Steele, to discuss Philip's book and how dealership's can optimize their internal processes. Learn about improving your customer's experience through maintaining a happy sales team and so much more on this special edition of AlphaTalk.

Be sure to check out Bryan and Jessica on the Dealer Process Secrets podcast here: Website  // Apple Podcasts // Spotify // Google Podcasts

Link to Dealer Process Secrets, written by Philip Cheatham -> Click here

Make sure to follow AlphaTalk on Instagram, Facebook, LinkedIn, and Tiktok! Leave a review if you're enjoying the show or if there's any topics you'd like us to cover!

AlphaTalk welcomes back Brian Steele to discuss the auto industry inventory struggle. 

Brian Steele has served as President, COO, GM in the auto industry.  He has 22 years of being passionate and involved in the automotive industry.  Additionally he is former President of a $70 Million  independent auto dealer group.

Go check him out as the co-host of Dealer Process Secrets podcast.

Make sure to follow AlphaTalk on Instagram, Facebook, and Tiktok! Leave a review if you're enjoying the show or if there's any topics you'd like us to cover!

All the way from Oklahoma, auto industry expert, Yancy Spivey, has come to the AlphaTalk studio to discuss what dealers should know about reinsurance.

Yancy Spivey has 30 years in the auto industry, from owning a franchise dealership to reinsurance investments. Yancy has been in the reinsurance space for over 20 years.   

Make sure to follow AlphaTalk on Instagram, Facebook, and Tiktok! Leave a review if you're enjoying the show or if there's any topics you'd like us to cover!