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    Contract Heroes

    Talking all things buy and sell side contracting. Each episode features a different perspective from a guest where we discuss things like: How to evaluate technology vendors, avoiding common implementation pitfalls, redlining etiquette, managing procurement contracts and so much more! If your organization is looking to start its digital transformation this show is a great place to start!
    en76 Episodes

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    Episodes (76)

    Frictionless Contracting - Otto Hanson

    Frictionless Contracting - Otto Hanson
    In this episode of Contract Heroes we are joined by the CEO of TermScout Otto Hanson. During our discussion we talk about the future of contract management, what TermScout is, and how it can help organizations regardless of how they are currently managing their contracts.
    Contract Heroes
    enApril 17, 2023

    Gaining Stakeholder Support In Your CLM Journey

    Gaining Stakeholder Support In Your CLM Journey
    During this episode of Contract Heroes we sat down with Dawn Richards. Dawn has an impressive history of leading contracting teams at orgs like Accenture and KPMG and is currently a Sr Contract Manager at VMWare. During our conversation we discussed: How a CLM tool and contract management team can help on a deal-by-deal basis and how to get other departments and stake holders involved in the CLM buying process.
    Contract Heroes
    enApril 04, 2023

    The Impact of ChatGPT on CLM - Zach Abramowitz

    The Impact of ChatGPT on CLM - Zach Abramowitz
    On this episode of Contract Heroes we met with Zach Abramowitz, the founder at Killer Whale Strategies, a legal industry consultancy firm. He is a thought leader in legal innovation, regularly speaking at conferences, and has a newsletter covering all things legal-tech. During this episode, we explore the impact that ChatGPT will have on the CLM space and legal teams, the potential benefits and challenges of incorporating AI into organizations, and how it can revolutionize the way in-house teams work.
    Contract Heroes
    enMarch 27, 2023

    Defining Contract Principles - Jerry Silber

    Defining Contract Principles - Jerry Silber
    On this episode of Contract Heroes Jerry Silber the Vice President & Deputy General Counsel at Verizon Business Group joins us to discuss 6 contracting principles to help your team simplify over-complicated agreements, understand what data is important to monitor post-signature and so much more!
    Contract Heroes
    enMarch 16, 2023

    LIVE: Procurement Change & Claims Management - Jerry Pessah

    LIVE: Procurement Change & Claims Management - Jerry Pessah
    In this episode of Contract Heroes, we met with Jerry Pessah the Director II, Contract Manager at Flour Corporation. During his career, he has managed over 7 billion in procurement contracts and helped his clients save over $700 million in claims and negotiations. During our conversation, we discussed what claims management is, why post-execution contracting tasks are so important, and how a real-time procurement process can help businesses avoid potential claims by identifying issues early on in the process.
    Contract Heroes
    enMarch 07, 2023

    LIVE: Increasing Legal & Procurements Value Through Technology - Steve Brown

    LIVE: Increasing Legal & Procurements Value Through Technology - Steve Brown
    On this episode of Contract Heroes recorded live at the WorldCC Conference in Phoenix last year, we sat down with Steve Brown the Senior Manager of Legal Managed Services & Contract Lifecycle Management at EY Law. During our conversation, we discussed how technology can help both legal and procurement teams focus on high-value work, how to continue to maintain your CLM tool beyond go-live, and how to make sure all of your stakeholder's needs are met when evaluating vendors.
    Contract Heroes
    enFebruary 28, 2023

    LIVE: Preventing Contract Revenue Leakage - Leandro Doca

    LIVE: Preventing Contract Revenue Leakage - Leandro Doca
    On this episode of Contract Heroes, we sat down with Leandro Doca, the VP and head of CCM for Americas at Capgemini. Drawing on his years of expertise, Leandro shared many tips around aligning third-party and client contracts in order to prevent revenue leakage, tips on evaluating tools to help you your team advance in their contract management journey, and so much more.
    Contract Heroes
    enFebruary 21, 2023

    Automating Outcome-Based Contracts - Anna Fink-Carratt & Phil Dungey

    Automating Outcome-Based Contracts - Anna Fink-Carratt & Phil Dungey
    In our most recent episode of Contract Heroes Phil Dungey of Deloitte Legal and Anna Fink-Carratt of SirionLabs helped us break down the key points of codifying your contracts, especially in organizations with complex compliance standards. During our conversation we discussed: What outcome-based contracting is, what industries are using these types of contracts, steps an organization can take to evaluate their contract processes, and so much more!
    Contract Heroes
    enFebruary 13, 2023

    Live: Common CLM Implementation Pitfalls - Lewis Bretts

    Live: Common CLM Implementation Pitfalls - Lewis Bretts
    On this episode of the Contract Heroes we were joined by Lewis Bretts, the Group Managing Director for LOD + SYKE in the US. During our conversation, we touched on a number of things including the main problems most customers face during CLM implementations and how to solve them, the importance of incorporating non-legal stakeholders in your CLM implementation process, advice on where to start the CLM journey, and what to avoid, and so much more.
    Contract Heroes
    enFebruary 03, 2023

    LIVE: Integrating CLM Into Your Tech-Stack - Roderick Wade

    LIVE: Integrating CLM Into Your Tech-Stack  - Roderick Wade
    Joining us for a second time on the show in this episode is Roderick Wade, the Vice President of Contract Management at MedImpact. Rod handles relationships with clients of all shapes and sizes with a focus in the pharmaceutical field. During our live discussion at the WorldCC event in Phoenix we discussed: Why a CLM's ability to integrate with other parts of your tech-stack is so important, leveraging a CLM as your source of truth, how to learn from your contract data and build new processes from it and so much more!
    Contract Heroes
    enJanuary 10, 2023

    LIVE: Legal Design and Contract Visualization - Stefania Passera

    LIVE: Legal Design and Contract Visualization - Stefania Passera
    Stephania is the founder at Passera Design and the co-founder of the Legal Design Alliance. She is also the inventor of the Legal Design Jam, a sought-after keynote speaker, trainer, and published author. She holds a doctoral degree from Aalto University, where her empirical dissertation focused on how visualization can improve contract user experience and foster better business relationships. During our time together we discussed how the use of diagrams, images, and visually structured layouts can make contracts more understandable and engaging for their day-to-day users, why following a user-centered approach is so important when it comes to contract design and so much more!
    Contract Heroes
    enJanuary 06, 2023

    How To Avoid Common CLM Implementation Pitfalls - Bernadette Bulacan

    How To Avoid Common CLM Implementation Pitfalls - Bernadette Bulacan
    In this installment of Contract Heroes, we had the chance to speak with a well-known figure in the CLM space, Bernadette Bulacan. Bernadette is the Chief Evangelist at Icertis and has been working in legal tech for over 2 decades. During our discussion we touched on: How legal departments have evolved over the past 5-10 years, how can other departments in an organization benefit from a CLM tool, what Pitfalls to watch out for when starting a CLM implementation, how do you handle extracting and migrating data when moving to a new contract management tool and so much more!
    Contract Heroes
    enDecember 12, 2022

    Tips For CLM Vendor Selection - Lara Trope

    Tips For CLM Vendor Selection - Lara Trope
    In this episode of Contract Heroes, we met with Lara Trope. Lara has experience as both inside and outside counsel and now works as a legal operations consultant at InnoLaw. During our discussion, we talked about how to narrow your search for a CLM tool, what action items you should make sure your team and the vendors are taking to help make sure you're properly evaluating vendors, and also who on your team should be a part of the selection process.
    Contract Heroes
    enNovember 29, 2022

    Training the Next Generation of Contract Professionals - Jeanette Nyden

    Training the Next Generation of Contract Professionals - Jeanette Nyden
    In this installment of Contract Heroes, we had the chance to chat with author and commercial contracting expert, Jeanette Nyden. Jeanette has written 4 books sharing her expertise in the contracting field and currently provides a range of online and in-person training programs to help contract professionals master the ins and outs of contract management.
    Contract Heroes
    enNovember 17, 2022

    Building Relationships Through Contracting With Alex Hamilton

    Building Relationships Through Contracting With Alex Hamilton
    In this installment of Contract Heroes, we sat down with the CEO of Radiant Law, Alex Hamilton. Alex set up Radiant Law in 2011 and helps his customers by optimizing how large they create, negotiate and manage their commercial contracts. During our conversation, we discussed how relationships play a pivotal role in contracting processes, how to create reasonable contracts, and tips for building playbooks & templates.

    The Impact of CLM On Procurement With Prashant Dubey

    The Impact of CLM On Procurement With Prashant Dubey
    In this episode of Contract Heroes, we sat down with VP of Contract Solutions and Disability Inclusion at Elevate, Prashant Dubey. Prashant hails from a varied background, starting out in healthcare for about a decade before moving west in the late 90s to switch industries. Throughout our conversation, Prashant drew on his extensive experience working with contract lifecycle management (CLM) software to talk about the growing impact of CLM on procurement departments as well as the key functionalities that proper contract management can accomplish.
    Contract Heroes
    enOctober 11, 2022

    The Journey From In-House To Outside Counsel - Jeff Pomeraz

    The Journey From In-House To Outside Counsel - Jeff Pomeraz

    Contract Heroes with Jeff Pomeraz

    In this installment of Contract Heroes, we had the chance to chat with founder of Pomeranz Law, Jeff Pomeranz. Jeff worked as an in house attorney for 10 years before opening his own firm in Florida at the end of 2017. Over the years, his firm has evolved into one that splits between business transactional work and litigation, making excellent use of the variety of skills he picked up during his time working in house.

    A bit different from our usual topics, our conversation this episode centered around Jeff’s unique experience transitioning from in house work to managing his own firm. He provided us with a ton of insight about managing different aspects of legal work, including talking to executives and, of course, managing contracts. Stick around until the end of the article to learn more about some of his tips for anyone looking to branch out and start a law firm of their own.

    Working for Yourself

    To kick things off, we wanted to know about how Jeff made the transition from in house work to building and managing his very own law firm. Turns out, he didn’t have any aspirations to start his own firm at first. His original goal when leaving law school was to end up working as general counsel for a successful company. However, as he worked his way into senior positions like the ones he imagined, he found that they didn’t provide him with the level of fulfillment he wanted from his work. At first, the title itself meant something to him, but gradually his fulfillment became about other things, like delivering good service to clients and finding a balance between work and family life. He eventually decided to try branching out on his own and discovered that having his own firm could provide him the flexibility he needed to adjust to what was most important to him at that moment.

    Managing your own firm requires a lot of unique skills that Jeff managed to acquire throughout his 10 years working in house. His experiences provided him with an excellent introduction on how to practice law, allowing him to develop the technical skill set necessary to be an attorney as well as the self skills that are expected by both internal clients and his own clients now. He learned how to service clients and the nuances of providing good service, from communication to presentation. However, there is an extra skill set required when you work for yourself, which is management of the business side of things. At the start, Jeff was unsure how to market, what software he should use, how much he should charge, etc. But the whole endeavor is a learning process, and, as he worked at it for 2 to 3 years, he gradually figured everything out.

    Talking to Executives 101

    As the owner of his own firm, Jeff frequently works with all kinds of different organizations and executives. Throughout those experiences and by observing the feedback executives typically seek during meetings, he has developed a skill set that emphasizes straight answers that provide clients with the exact type of information they need. Jeff explained that most executives aren’t looking for an information dump when they ask for recommendations. Rather, they want to be put in a position to be able to make an informed decision. The way to bring value to a client, then, is to provide them with the facts they need in order to make that decision. Executives don’t have time to read a 10 page memo listing every fact, so you need to be able to choose the most relevant ones to present. Jeff suggests providing a condensed assessment of the issue followed by a short recommendation. Be prepared to answer questions quickly and concisely as well.

    It’s also important to remember that clients might not always use your recommendation. This doesn’t necessarily mean you didn’t provide a good service. Oftentimes, you as an attorney may not be aware of all the extenuating business circumstances at play in a contract. The value of the service is allowing clients to make more informed decisions based on the information and expertise you provided.

    The Value of Contract Management

    Of course, we had to take a moment to pick Jeff’s brain about his experiences with contract management as well. Citing his own experience working in various companies, Jeff explained that part of the value of contract management is finding a way to maximize contract compliance and provide the company with data that can improve your contract processes. By setting up controls to collect data along with checks and balances between departments that keep the process moving steadily with minimal mistakes, you can make your processes more efficient. Having efficient processes and employees with a deep understanding of those processes makes the implementation of technology like contract lifecycle management (CLM) tools much easier.

    One example of good CLM practices that Jeff talked about was centralizing the function of contracts. Contracts can funnel into one location, such as legal, and hit checkpoints along the way that make sure they’re ready to go forward. For example, a contract should have a short cover page that provides context and outlines the key terms and the value of the contract for the person signing it. In this way, you can make sure all the boxes are checked before contracts reach their final destination.

    Tips for Starting Your Own Firm

    If you’ve hit a saturation point in your career, you may be considering ways to change things up and make yourself more satisfied. These are the times when Jeff recommends branching out on your own. Feeling unfulfilled in your work, underpaid, or like your title doesn’t represent where you want to be are all great reasons to try something new. However, if you do decide to strike out on your own, you will need to first have a moment with yourself and make sure you’re fully committed to the idea. After all, managing your own business isn’t easy and requires its own set of soft skills like grit and believing in yourself. If you have those qualities, legal experience, and a desire for something more, working for yourself may be a great solution for you. 

    For more exclusive chats with expert guests in the contract lifecycle management sphere along with valuable legal-tech advice, check out past installments of Contract Heroes and be sure to subscribe so you don’t miss an episode! If you have any questions for our guest, Jeff Pomeraz, he is available on LinkedIn and always excited to share his experiences with anyone looking to get started on their own.

    Contract Heroes
    enSeptember 20, 2022

    The Current State of Legal Ops- Susan Packal

    The Current State of Legal Ops- Susan Packal
    In this installment of Contract Heroes, we had the opportunity to chat with Susan Packal, the Vice President of Legal Ops at Snyk. Throughout our conversation, Susan provided a wealth of information about the current state of the legal ops realm as well as some essential tips for anyone just starting out in the space and those looking to hire legal ops roles.
    Contract Heroes
    enSeptember 07, 2022

    Strengthening Small Legal Teams - Stefanie Frank

    Strengthening Small Legal Teams - Stefanie Frank

    In this installment of Contract Heroes, we had the opportunity to chat with Vice President Associate General Counsel at Thriveworks, Stefanie Frank. Stefanie has been practicing law for about 8 years, having attended law school in North Carolina. She became the second attorney employed by Thriveworks, a mental health organization that offers both in-person and virtual appointments with licensed clinicians across all 50 states.

    Throughout our conversation, Stefanie shared her experiences working with a very small in-house legal team as well as some of the nuances that come with managing contracts and legal issues in the realm of healthcare. Listen in to discover how she and her team have adapted to the ever-changing regulations of the healthcare system and the unique needs they sought to meet when selecting their own contract management tool.

    Contract Heroes
    enAugust 22, 2022
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