Hotel Moment

In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Tom Luersen, President of CoralTree Hospitality, explain how brand storytelling breaks free from traditional hotel service and creates a more memorable guest experience. Luerson also shares why experimenting with hotel technology sparks innovation, which is essential for hoteliers within the industry, especially during times of economic downturn. Links:Tom Luersen: https://www.linkedin.com/in/tom-luersen-20839113/Learn more about Coral Tree Hospitality: https://www.coraltreehospitality.com/Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/Podcast Page: https://www.revinate.com/podcast/Youtube: https://www.youtube.com/c/RevinateHotel Moment is presented by RevinateProduced, edited, and published by Make More Media

In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Chip Rogers, President and CEO of the American Hotel and Lodging Association (AHLA), reveal ways hoteliers can reframe their perspective of the staffing shortage to maximize opportunities to builder a stronger workforce. They also dive into the topic of sustainability within hospitality and why hoteliers should be tracking this trend in order to satisfy guests.Links:Chip Rogers: https://www.linkedin.com/in/william-chip-rogers/American Hotel & Lodging Association: https://www.ahla.com/hotelsactKaren Stephens: https://www.linkedin.com/in/karenstephensrevinate/Podcast Page: https://www.revinate.com/podcast/Youtube: https://www.youtube.com/c/RevinateHotel Moment is presented by RevinateProduced, edited, and published by Make More Media

This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Billy Skelli-Cohen, CEO of the Zien Group, take a look at the influence of sustainability initiatives in the hotel industry. They discuss green practices hoteliers can adopt while also revealing how sustainability is becoming a major focus for guests across the globe.Links:Billy Skelli Cohen: https://www.linkedin.com/in/billy-skelli-cohen/Zien Group: https://www.theziengroup.com/Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/Podcast Page: https://www.revinate.com/podcast/Youtube: https://www.youtube.com/c/RevinateHotel Moment is presented by RevinateProduced, edited, and published by Make More Media

This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Dr. Jeffrey O, Chief Executive Officer at St. Justine, explore the concept of luxury in hospitality. Dr. Jeffrey offers a compelling perspective on how hotel technology as well as humble yet, exceptional service, are foundational elements of luxury. He also explains his obsession with the pursuit of luxury and how hoteliers can benefit from that same pursuit to create a stunning guest experience. Links:Dr. Jeffrey 0: https://www.linkedin.com/in/drjeffreyo/St. Justine: https://www.stjustinehotels.com/Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/Podcast Page: https://www.revinate.com/podcast/Youtube: https://www.youtube.com/c/RevinateHotel Moment is presented by RevinateProduced, edited, and published by Make More Media

This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Sean Dee, Chief Commercial Officer at Outrigger Hospitality Group, uncover ways to strengthen guest relationships that go beyond simple messaging. They share specific examples of how to improve connections and act on guest feedback to ensure a quality experience.Links:Sean Dee: https://www.linkedin.com/in/deesean/Outrigger Hospitality Group: https://www.outrigger.com/Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/Podcast Page: https://www.revinate.com/podcast/Hotel Moment is presented by RevinateProduced, edited, and published by Make More Media

This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Amanda Du, Head of Ecommerce at Penta Hotels, dive into the evolving digital landscape. They also reveal how technology creates opportunities to use guest data in emotionally intelligent ways to elevate the guest experience.Links:Amanda Du: https://www.linkedin.com/in/amanda-du/Penta Hotels: https://www.pentahotels.com/homepageKaren Stephens: https://www.linkedin.com/in/karenstephensrevinate/Podcast Page: https://www.revinate.com/podcast/Youtube: https://www.youtube.com/c/RevinateHotel Moment is presented by RevinateProduced, edited, and published by Make More Media

In this week’s episode of the Hotel Moment podcast, we’re highlighting the women making a difference in the hospitality industry. Learn about the women our past guests have highlighted as particularly impactful and hear their inspiring stories.Listen in to hear how women are leading the charge in the workplace and initiating success for hoteliers around the world.Links:Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/Podcast Page: https://www.revinate.com/podcast/Youtube: https://www.youtube.com/c/RevinateHotel Moment is presented by RevinateProduced, edited, and published by Make More Media

This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Tobias Koehler, Chief Commerical Officer at BIG MAMA Hotels, share how hoteliers can adopt technology to tap into new opportunities. Koehler also provides tools hoteliers can use to provide further education on digitization in hospitality.  Links:Tobias Koehler: https://www.linkedin.com/in/tobiaskoehler/ BIG MAMA Hotels: www.bigmamahotels.comHSMA: www.hsma.deRemote Hotel: https://www.hsma.de/de/fachbereiche/technology/das-remote-hotel Backoffice Automation: https://www.hsma.de/de/fachbereiche/technology/backoffice-automatisierungKaren Stephens: https://www.linkedin.com/in/karenstephensrevinate/Podcast Page: https://www.revinate.com/podcast/Youtube: https://www.youtube.com/c/RevinateHotel Moment is presented by RevinateProduced, edited, and published by Make More Media

This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Pete Sams, Chief Operating Officer at Davidson Hospitality Group, explore what compels guests to travel and how hotels can capitalize on this motivation to deliver an exceptional guest experience. Sams also sheds light on how creating a culture that supports hotel staff is critical in providing quality service.  Links:Pete Sams: https://www.linkedin.com/in/petesams/Davidson Hospitality Group: https://davidsonhospitality.com/Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/Podcast Page: https://www.revinate.com/podcast/Youtube: https://www.youtube.com/c/RevinateHotel Moment is presented by RevinateProduced, edited, and published by Make More Media

This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Philip Bates, Managing Partner at TMC Group, take a look at the history of social group travel. They also explore how the industry’s increasing tech adoption has the potential to simplify challenges for this particular travel segment.

We’re wrapping up this season of Hotel Moment! Thank you to all our listeners. We hope you’ve learned a lot and enjoyed getting to know our guests.

In this industry, we know guests crave exceptional experiences. And increasingly, they want their stays to offer the flexibility they need while making them feel like true locals.

Not everyone starts at the top. It can take years to build your career, but the experiences you have and the lessons you learn along the way make the journey worth it.

This episode covers the ins and outs of cloud-based software while diving into the benefits of upgrading hotel technology to better manage guest data.

This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Rob Mangiarelli, President and COO at Atrium Hospitality, discuss how global travel impacted their views on hospitality.

This week we talk with Paul Hitselberger, COO of First Hospitality as he delivers a compelling perspective as to why people are at the heart of this industry.

Budget season is upon us. This week talk to the CRO of Charlestowne Hotels, Johnathan Capps, about forecasting accurately, drilling down comp sets, and including tech adoption in budgeting.

The hospitality industry always seems to be behind the curve when it comes to technology. Fabricio Titiro, the Director of Product Management at Oracle, joins us to talk about innovation and tech adoption in the hospitality and tourism industry.

Peter Ricci, the Clinical Associate Professor and Director of the Hospitality & Tourism Management Program at Florida Atlantic University, joins us to talk about what he's seeing with labor trends in the hospitality industry. And we also talk about what we can do to make jobs in the industry more attractive.

The Hotel Moment podcast is back! Our Chief Revenue Officer, Karen Stephens (aka Prof K) sits down with Noreen Henry, Chief Revenue Officer at Sojern, to discuss the rebound in the travel industry and what we can expect for growth as we look at cautious optimism for the travel industry in late 2022.