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    I See What You're Saying

    Truly becoming a great listener and influential communicator requires people to embrace the universality of the human experience. Join Certified Forensic Interviewer Michael Reddington as he speaks with experts from across the spectrum of human communication to explore how they’ve learned to listen and influence others within the context of their lives and careers. Business leaders, investigators, military leaders, scientists, social workers, athletic coaches and beyond all join Michael to share their experiences, perspectives and ideas. Every episode provides listeners with new skills, perspectives and techniques for unlocking hidden value in all of their high impact conversations and relationships.
    enNick Chamberlain41 Episodes

    Episodes (41)

    Focus on the Goal, Not the Weapon

    Focus on the Goal, Not the Weapon

    In this episode, we speak with George Kohlrieser, delving deep into the psychology of leadership and negotiation. We discover the transformative power of becoming a 'hostage-free' thinker, fostering psychological safety, and building emotional bonds both in personal and professional realms. Through George's profound teachings on secure base leadership and handling emotional triggers, we unearth critical strategies that empower us to inspire change and manage conflict effectively. Join us in this episode as we unlock the keys to emotional intelligence and the art of negotiation, driving toward personal empowerment and leadership excellence.


    Timestamps: 

    • (00:00) Introduction to George Kohlrieser
    • (07:29) Staying calm under stress.
    • (12:38) Perception shapes reality, focus on positivity.
    • (15:46) Investigator helps leaders understand their personal history.
    • (25:42) Understanding society, leaders and their past experiences.
    • (26:59) Bonding with those we disagree with is crucial.
    • (36:02) Secure base leaders find and provide safety.
    • (41:16) Leadership is about personal growth and understanding.
    • (42:15) Emotional intelligence connects to leadership and decision-making.
    • (48:10) Adopted twice, early trauma affects leadership abilities.
    • (57:24) Communicate nonjudgmental attitude, ask open questions patiently.
    • (01:00:40) Engage in bonding behavior, avoid command.



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    I See What You're Saying
    enMarch 06, 2024

    Great Listening Makes Great Speakers | Gail Davis

    Great Listening Makes Great Speakers | Gail Davis

    In this episode, we sit down with the esteemed Gail Davis, a connoisseur of effective communication and meaningful relationship-building in the realm of public speaking. 


    Together, we peeled back the layers of audience engagement, from the importance of adaptability in speakers to the subtle yet powerful art of reading and responding to an audience's nonverbal cues. 


    Gail imparted knowledge crucial for anyone looking to hone their speaking skills, emphasizing that a true connection with the audience is rooted in authenticity and active listening. 


    Tune in as we unlock strategies to not only capture your audience's attention but to also leave a lasting impression that resonates beyond the stage.


    Timestamps: 

    • (00:00) Gail's expertise in speaker partnerships and insights.
    • (04:49) Effective speakers listen and are available when needed.
    • (08:47) Pre-event calls are crucial for success.
    • (11:55) Importance of language and body language in communication.
    • (14:47) Prioritizing client feedback for speaker improvement.
    • (19:32) Ensure setup doesn't affect the speaker.
    • (23:10) Control storytelling to avoid repetition.
    • (25:50) Negotiating to change the client's speaker choice.
    • (28:57) Careful, strategic approach to finding the perfect match.
    • (33:16) Acknowledge staff input for business growth and success.
    • (36:35) Effective communication leads to successful commitments and expectations.
    • (40:18) Booking priority based on history and relevance.
    • (44:35) Magic of fresh, current and best content.
    • (46:05) Acknowledge audience cues for effective communication.
    • (49:09) Monitoring audience engagement and response to speaker.
    • (55:19) GDA Speakers humanizes and markets speakers effectively.
    • (58:36) Learn about educational opportunities, networking, and more.


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    I See What You're Saying
    enFebruary 28, 2024

    Decipher The World Around You In A Way That Makes You Wiser | Joe Navarro

    Decipher The World Around You In A Way That Makes You Wiser | Joe Navarro

    In this episode, we sit down with the renowned Joe Navarro. We decipher the subtle nuances of nonverbal communication and the essence of becoming an exceptional individual. Joe imparts his invaluable expertise on the mastery of observation, the art of prosocial behavior, and the critical nature of psychological comfort. We encounter crucial strategies for de-escalation and the importance of not jumping to conclusions about someone's honesty based solely on their behavior. Dive into this episode to equip yourself with the ability to read the world more wisely and forge deeper connections in every aspect of your life.


    Timestamps: 

    (00:00) Joe Navarro, author of the bestseller, Be Exceptional, offers insights.

    (08:49) Observing poker players' body language for tells.

    (14:54) Exploring animal behavior in response to threats.

    (20:34) Observe, assess, and trust your instincts always.

    (28:40) Recognize emotions' priority in observing and assessing.

    (30:09) The Emotional brain reacts quickly, overpowering logical thinking.

    (39:58) Executives misled by myths, seeking to update.

    (43:55) Understanding and using body language effectively.

    (50:56) A comprehensive guide to body language behaviors.

    (53:42) Mastery, self-control, and observation are key to exceptional success.

    (59:39)  Express appreciation, promote self-paced online training.


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    I See What You're Saying
    enFebruary 21, 2024

    Crisis Negotiation Communication Techniques | Scott Tillema

    Crisis Negotiation Communication Techniques | Scott Tillema

    In this episode, I had the pleasure of delving into the intricate art of crisis negotiation communication techniques with expert guest Scott Tillema. We explored the profound impact of nonverbal cues, attentive listening, and understanding human behavior in high-stakes situations. From hostage negotiations to everyday business conversations, we uncovered invaluable insights that can be applied to enhance our communication, build trust, and achieve favorable outcomes. Join me in unlocking the secrets to effective communication and negotiation in both personal and professional relationships in this compelling episode.


    Timestamps: 

    • (00:00) Understanding emotions and communication in personal crises.
    • (07:05) Being aware of pressure and self-awareness.
    • (15:41) Challenge fairness, question acceptability, explore empathy's impact.
    • (19:50) Seeking validation and recognition for personal achievements.
    • (25:55) Hope for space travel and mutual respect.
    • (30:56) Ensuring sobriety before signing a legal document.
    • (35:15) Teaching FBI classes, emphasizing active listening importance.
    • (38:39) Intensely listening for hidden, unsolicited value.
    • (43:50) Visual vs. auditory impact on communication skills.
    • (49:47) Recognizing emotional vulnerability to foster effective communication.
    • (57:56) Person finds joy in messing with mind-reading.
    • (01:00:57) Recognize manipulation, create safety, speak in plurals.


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    I See What You're Saying
    enFebruary 14, 2024

    Observation and Elicitation Techniques From the FBI

    Observation and Elicitation Techniques From the FBI

    In this episode, we dive deep into the world of observation and elicitation techniques with former FBI agent Jack Schafer. Through our conversation, we uncover a wealth of invaluable insights into building trust, reading nonverbal signals, and using psychology to elicit information. Schafer's expertise offers a unique perspective on how these techniques can be applied in everyday interactions, relationships, and even investigative work. If you're looking to enhance your communication skills, build better relationships, and gain an intimate understanding of human behavior, this episode is a must-listen.


    Timestamps: 

    • (00:00) Techniques for better understanding and communication explained.
    • (05:17) Tilting head communicates trust and friendliness.
    • (10:58) Struggle with awkwardness, find humor in it.
    • (16:20) Intentional actions create opportunities for conversation.
    • (22:15) Promoting authenticity in behavior for increased productivity.
    • (31:31) Develop rapport to increase confession probability in interviews.
    • (37:16) Direct flattery doesn't always work. Shields up!
    • (41:35) Create an environment to encourage open conversation. Elicitation.
    • (48:20) Empower conversation, add presumptive statements, keep composure.
    • (50:55) Demonstrated techniques to extract Social Security numbers.
    • (55:40) Doctor surprised by accessing machine, shares information.
    • (01:00:56) Developing trust creates rewarding long-term relationships.
    • (01:05:55) Visit certifiedinterviewer.com and inquasive.com for more.


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    I See What You're Saying
    enFebruary 07, 2024

    Keeping Our Children Safe Online, In School, and At Home

    Keeping Our Children Safe Online, In School, and At Home

    In this episode, we dive deep into the critical topic of protecting our children in the digital age with Detective Rich Wistocki. We’ll explore the red flags parents need to watch for, common mistakes to avoid, and tools and strategies to ensure our kids' safety online. From recognizing risky online behaviors to practical monitoring and communication techniques, this conversation is a must-listen for any parent or guardian. Join us as we uncover actionable insights to keep our children safe and secure in today's interconnected world.


    Timestamps: 

    • (00:00) Tips for open communication to keep kids safe.
    • (05:42) Gratitude for presence, focus on child safety.
    • (12:30) Parents must educate and monitor children online.
    • (19:43) Adults must not interact with underage social media users.
    • (23:27) Choose Android or Bark Phone for children.
    • (28:21) Balancing monitoring and independence in parenting.
    • (33:50) Beware of moving to private chat platforms.
    • (40:28) Social network abuse reporting and legal process.
    • (46:13) Discussing difficult events with children is crucial.
    • (52:16) ICAC detectives trained to find online predators.
    • (58:06) Moms can sense their kids' emotions.
    • (01:03:51) How can we keep kids safe?


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    I See What You're Saying
    enJanuary 31, 2024

    Leadership Principles for Building Champion Organizations and Sports Teams

    Leadership Principles for Building Champion Organizations and Sports Teams

    In this episode, we speak with Jeff Dudan, a visionary entrepreneur whose leadership principles have propelled multiple successful organizations and sports teams. Jeff emphasizes the transformative power of hands-on human involvement, the strategic importance of skilled partnerships, and the essentiality of professional management in building high-performing teams. From fostering an intentional culture and resolving conflicts to the role of emotional intelligence in leadership, Jeff provides practical guidance for anyone looking to create champion organizations and sports teams. Tune in to this episode to unlock the wisdom that can elevate your leadership and team-building skills to new heights.


    Timestamps: 

    • (00:00) Recognizing expertise, discussing impact as CEO.
    • (07:08) Pride in franchise's impact on employees, community.
    • (15:22) Passionate about franchise business and wealth creation.
    • (20:49) Create questions, stay curious, communicate effectively.
    • (27:13) Hire creatives for a more valuable workforce.
    • (32:42) NFL franchise CFO, experienced in finance.
    • (35:50) Skills and partnerships are key to success.
    • (42:08) Scaling a business: vision, people, resources.
    • (47:51) Developed coaching methodology for youth teams success.
    • (53:01) Install season plans, make personnel adjustments, coach autonomy.
    • (58:50) Prioritize high values, positively impact kids' lives.
    • (01:03:16) Tense football game ends with clever play.
    • (01:07:18) Interaction with former players during a game.
    • (01:14:56) Intentional, consistent culture for healthy conflict resolution.
    • (01:22:48) Appreciation for leadership and valuable quotes shared.


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    I See What You're Saying
    enJanuary 24, 2024

    There Can't Be One Single Story - Leadership Lessons from the YPO Global Chairman

    There Can't Be One Single Story - Leadership Lessons from the YPO Global Chairman

    In this episode, we dive into the power of storytelling and the value of multiple perspectives in leadership. As we unpack the leadership lessons from YPO Global Chairman, Raymond Watt, we discover the importance of empathy, vulnerability, and open communication. We learn how embracing complexity and understanding diverse stories can connect us and lead to personal growth. If you're looking to enhance your leadership skills and embrace personal growth, this episode offers valuable lessons and practical advice from a global thought leader.


    Timestamps: 

    • (00:00) Explore education and networking opportunities online.
    • (06:29) Learning and growth through connection and change.
    • (14:28) Trust comes from vulnerability and common experiences.
    • (19:27) Encourage listening, universal human experience, common connection.
    • (22:48) Supporting Abby emotionally through her business struggles.
    • (28:21) Misunderstood empathy, quick solutions are not enough.
    • (32:24) Pushing boundaries to be authentic and vulnerable.
    • (40:14) Recognize triggers, embrace vulnerability, and communicate openly.
    • (44:18) Desire for understanding and control in life.
    • (50:25) Board meeting outcome was good, but a member felt bullied.
    • (57:27) Assess, support, listen, adjust for bank manager loan.
    • (01:02:35) YPO facilitates personal growth and success.


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    I See What You're Saying
    enJanuary 17, 2024

    Excelling In Interviews - As the Job Candidate

    Excelling In Interviews - As the Job Candidate

    In this episode, our guest Loren Greiff, shares invaluable insights for excelling in job interviews as a candidate.


    From the importance of genuine relationship-building to beating hiring algorithms, Loren's expertise provides a comprehensive guide for navigating the interview process with confidence and authenticity.


    Discover actionable strategies for showcasing your skills, developing communication agility, and standing out in a competitive job market.


    If you're seeking to enhance your interview performance and secure the next step in your career, this episode is packed with valuable advice that you won't want to miss.


    Timestamps: 

    • (00:00) Introducing Loren Greiff.
    • (04:26) Candidate excitement backfires, leads to reprimand.
    • (08:45) Hiring manager's role and candidate's responsibility emphasized.
    • (10:41) Encourage hiring managers to clarify job impact.
    • (15:42) Sequencing effect: Beginning, middle dip, end.
    • (17:25) Importance of impact, metrics, vocal tonalities, soft skills.
    • (22:17) Focus on clear, succinct, value-driven communication.
    • (26:07) Update resume and LinkedIn to generate interest.
    • (27:37) "Show me, you know me" technique for connections.
    • (33:49) Visited an executive, discussed Corvette, office tactics.
    • (35:54) Job hunting requires visibility and confidence.
    • (40:41) Balancing the effort and reward for change.
    • (44:34) Impeccable timing led to former client's struggle.
    • (47:15) Career transition to mission-based role.
    • (48:55) Networking, content, and defeating hiring algorithms.
    • (54:29) Empowerment to learn and grow in a career.
    • (56:24) Sharing numerous ideas, strategies, and insights.


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    I See What You're Saying
    enJanuary 10, 2024

    Echo Listening Profile

    Echo Listening Profile

    In this episode, Allison O'Brien and Michael Reddington delve into the transformative power of effective listening and self-awareness in communication. From understanding different filters of listening to navigating high-stakes decision-making, we unearth invaluable insights for personal and professional growth. Through practical strategies and real-life examples, we illuminate the path to fostering genuine connections, achieving intended outcomes, and amplifying leadership impact. Join us in this episode to unlock the keys to enhancing your communication skills and elevating your leadership potential.


    Timestamps: 

    • (00:00) Allison O'Brien discusses improving listening and communication.
    • (07:09) Corporate communication trainer specializing in listening intelligence.
    • (11:57) Research shows 4 main listening habits.
    • (17:18) Listening intelligence: self-awareness of conversation dynamics.
    • (21:54) Effective listening leads to powerful problem-solving collaboration.
    • (31:23) Listen intently, be open-minded, and value diverse perspectives.
    • (35:56) Be aware of how you're perceived by others.
    • (43:16) Speaking without listening leads to ineffective solutions.
    • (48:37) Importance of listening for successful people.
    • (53:26) Engage people in the why, improve performance.
    • (56:07) Start with assessment, be present, avoid distractions.
    • (01:01:29) Explore emotional intelligence resources, certified interviewer opportunities.


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    I See What You're Saying
    enJanuary 03, 2024

    Surprising Paths to Obtaining the Truth

    Surprising Paths to Obtaining the Truth

    In this episode, Michael Reddington and guest Wayne Hoover deliver powerful insights on the unexpected paths that lead to uncovering truth. From the art of empathetic interviewing to the impact of coaching and teaching, their conversation digs deep into the human connection and its pivotal role in successful interviews and interrogations. Gain valuable perspective on the importance of empathy, honesty, and strategy in communication, along with the profound impact of understanding and genuine connection. Join us as we unravel the secrets to building meaningful rapport and navigating difficult conversations with integrity and skill.



    Timestamps: 

    (00:00) Introducing Wayne Hoover

    (06:56) Impact of Certified Forensic Interviewer designation in interactions.

    (16:07) Most people make regrettable choices based on circumstances.

    (18:47) Emotions cloud judgment when parenting teenagers.

    (26:13) What was the most important college class?

    (28:18) Understanding theater helps with empathy and connection.

    (37:34) Teaching vs. interviewing, resonating with an audience.

    (39:38) Listening, tone, and eye contact are crucial.

    (46:31) Encouraging critical thinking in teaching and coaching.

    (52:08) Learning coaching skills translates to helping others.

    (57:27) Unexpected connections lead to life-changing moments.

    (01:02:01) Uses technique to elicit truthful responses effectively.

    (01:06:49) Challenging moment leading committee with argumentative individuals.

    (01:10:24) Expressing gratitude, sharing insights, and the importance of rapport.


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    I See What You're Saying
    enDecember 27, 2023

    Retaining Customers Through Relationships

    Retaining Customers Through Relationships

    In this episode, host Michael Reddington and guest Robert Skrob delve into the crucial link between customer retention and effective relationship-building. Discover the strategies to go beyond traditional sales tactics, and explore the power of building lifelong relationships in the subscription model. Skrob offers invaluable lessons and practical advice for enhancing customer relationships and driving long-term success in the ever-evolving subscription business landscape.


    Timestamps: 

    (00:00) Subscription benefits, high-value conversations, recognizing uniqueness.

    (06:27) Pivot to for-profit subscription business

    (16:12) Unique veteran-owned coffee brand.

    (20:49) Build relationships before expecting commitments or results.

    (27:04) Introduce, connect, inspire, and empower for success.

    (30:15) Effective customer outreach builds trust and engagement.

    (37:24) Understanding others' needs before your own.

    (41:55) Importance of onboarding, building trust and relationships.

    (48:52) Encourage caution when buying online for subscriptions.

    (50:02) Customers are wary of subscription renewal notices.

    (56:47) Utilize AI to provoke novel connections and ideas.

    (01:03:32) Visit Humantel.com, eidashmagazine.com, and certifiedinterviewer.com.


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    I See What You're Saying
    enDecember 20, 2023

    Listening For Family Business Executives

    Listening For Family Business Executives

    In this episode, we have the pleasure of welcoming Ed Hart, a seasoned professional with extensive experience in family businesses and leadership. As the Senior Vice President of the Center for Family Businesses at First Bank, Ed brings his wealth of knowledge and expertise to our discussion. From navigating the unique challenges of family-owned businesses to fostering open communication and transparency, Ed sheds light on the dynamics and intricacies of leadership within these organizations. Join us as we explore the importance of recognizing strengths, embracing diversity, and fostering relationships in the context of family businesses. 


    Timestamps: 

    • (00:00) Discussion with Ed Hart on family-owned businesses.
    • (06:25) Experiencing challenges, celebrating victories, and helping families.
    • (11:21) Open communication is key to resolving conflict.
    • (17:23) Understanding and observing others without speaking.
    • (22:27) Family businesses should prioritize family over business.
    • (28:16) Part-time job leads to unconventional shoplifting incident.
    • (36:32) Provide opportunities, support and resources for success.
    • (37:50) Encouraging problem solving and critical thinking skills.
    • (43:37) Leadership advice: Emphasize children's achievements, offer feedback.
    • (50:48) Frustration in career, advice on family businesses.
    • (57:17) Influenced by brand experts at First Bank.
    • (01:00:20) Explore certified interviewer association, forensic interviewer designation.


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    I See What You're Saying
    enDecember 13, 2023

    How Wrestling, Jiu Jitsu, and Serving in the Marine Corps Set the Perfect Foundation for a Career in Human Resources

    How Wrestling, Jiu Jitsu, and Serving in the Marine Corps Set the Perfect Foundation for a Career in Human Resources

    In this episode, Howie Boroughs, a former Marine Corps officer and jiu-jitsu black belt, shares how wrestling, military service, and combat training laid the perfect foundation for a successful career in human resources. His unconventional journey from combat leadership to HR director at a Fortune 500 company highlights the importance of adaptability, lateral communication, and identifying potential in others. Gain valuable insights on leadership, hiring, and the transformative power of jiu-jitsu. This episode is a must-listen for anyone seeking unconventional career inspiration and practical HR strategies.



    Timestamps: 

    (00:00) Fascinating conversation on leadership and understanding people.

    (06:15) Marine Corps assignment offers cultural and personal growth.

    (12:10) Transitioned from business operations to successful recruiter.

    (19:47) Marine Corps and Army unite for joint operation.

    (25:14) Lessons in trust, diplomacy, and cultural adaptation.

    (27:03) Third country nationals support US military missions.

    (36:05) Train, teach, guide, and support to develop leaders.

    (40:20) Internal candidates scrutinized, external candidates given passes.

    (44:13) Choosing Howie may solve short-term, but not long-term.

    (52:42) Evolving thoughts through interactive, open-minded conversation.

    (54:43) Ideas and athletic accomplishments.

    (59:58) Learning Brazilian jiu jitsu.

    (01:10:01) Encouragement to learn and succeed in training.

    (01:10:58) Learning concepts, not just specific techniques. Mental/physical improvement, problem-solving, confidence, camaraderie.

    (01:17:30) Howie shared valuable leadership insights and experiences.


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    I See What You're Saying
    enDecember 06, 2023

    Driving Results Through Relationships

    Driving Results Through Relationships

    In this episode, host Michael Reddington and guest David Dye emphasize the importance of fostering human-centered leadership in driving results through relationships. They explore the pivotal role of relationships in driving results, combatting the allure of fear-based leadership, and fostering a culture of courageous dialogue. From personal anecdotes to professional insights, they provide a captivating discussion on the intersection of human-centered leadership, accountability, and compassionate communication.

     

    Timestamps: 

    • (00:00) Let's Grow Leaders, focuses on human-centered leadership and practical skills.
    • (05:41) Nonprofit work, mentoring, COO to CEO, leadership training, blogging.
    • (10:42) Author initially ignored, later married, the seminar attendee.
    • (16:35) Optimism and its influence on their life and work.
    • (25:44) Results and relationships can coexist even in tough decisions.
    • (30:09) Many people don't speak up with their ideas, lacking encouragement.
    • (33:09) Encourage leaders to ask specific, courageous questions for ideas and feedback from the team and frontline reps.
    • (40:37) Fear hinders leaders from implementing change
    • (42:50) Strive for a balance between clarity and curiosity in building an innovative culture.
    • (51:00) Fear of not getting credit for ideas hinders sharing in corporate culture; leaders should give credit to make a difference.
    • (52:58) Understanding the difficulty of confessing and empathizing with others.


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    I See What You're Saying
    enNovember 29, 2023

    You Can't Win Relationships

    You Can't Win Relationships

    In this episode, negotiation strategist Christine McKay and host Michael Reddington delve into the intricate world of negotiations and the importance of building relationships. They discuss the power of empathy, transparency, and strategic process management in achieving mutually beneficial outcomes. McKay shares her expert insights on controlling emotions, evaluating behavior, and the significance of contracts in negotiation. Don't miss out on the opportunity to unlock the secrets to effective negotiation strategies with Christine McKay.


    Timestamps: 

    • (04:02) Introduction of a new product that visually represents contracts for easy risk assessment.
    • (09:03) Importance of having a negotiation process: saves time, generates revenue, crucial when dealing with large companies. 
    • (14:22) Strategic value and leverage created by negotiation process and control; importance of not giving up too soon.
    • (16:18) Key aspects of negotiation: listening, adapting, transparency.
    • (24:07) Effective negotiators create room for exploration and reflection.
    • (37:15) Plan to move production to new plant, add a 3rd shift to existing plant. 
    • (42:11) Negotiation is about connecting with people, showing empathy, and finding solutions beneficial to all.
    • (46:06) Not relying on body language to detect lies, but paying attention to microexpressions.
    • (49:53) Understanding others' reactions is more important than determining if they're lying, as it provides strategic intelligence for effective communication.
    • (54:24) Importance of understanding contract details like payment speed, margin, and potential impact on strategy. 
    • (01:00:00) Appreciation for Christine's great ideas and three-step process. Links to book, website, and podcast included. Thanks to all listeners and sponsors.


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    I See What You're Saying
    enNovember 22, 2023

    The Power of Strategic Introductions

    The Power of Strategic Introductions

    In this episode, networking expert Julie Brown emphasizes the power of strategic introductions. From leveraging existing connections to reaching out to dormant ties, she shares practical tips for building strong relationships. Join host Michael Reddington and Julie as they discuss the importance of networking for career success, navigating networking challenges faced by women professionals, and implementing cross-silo communication strategies within organizations. Discover the value of networking and the transformative impact it can have on your professional life.



    Timestamps: 

    • (05:33) Networking expertise developed inadvertently during fractional business development.
    • (13:22) MIT study suggests seeking solutions from diverse connections, avoiding homogeneity.
    • (17:19) Holistic networking approach, defining beyond job roles. Advocacy for a deeper connection through a list-yourself approach.
    • (23:46) Networking value not tied to title; everyone has influence. Building relationships opens doors to connections and opportunities.
    • (28:07) Gender differences in networks; strategic networking tips for diverse connections.
    • (31:36) Utilize strategic introductions, research, committees, and networking beyond events for effective networking.
    • (40:47) Employee retention and company culture; focus on internal networking, inclusive culture, and resource groups.
    • (45:08) Yoga for employees and establish resource groups.
    • (48:57) Exploring multiverses and creating frameworks for external decisions.
    • (56:14) Impressive interview handling, showcasing value.
    • (01:00:40) "This Shit Works" podcast.


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    I See What You're Saying
    enNovember 15, 2023
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    target audience
    teamwork
    building relationships
    networking
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    frameworks
    strategic
    example

    The Strongest Evidence is What Your Customers Tell You

    The Strongest Evidence is What Your Customers Tell You

    In this episode, host Michael Reddington and guest Graham Drew delve into the power of customer feedback and effective listening in improving sales strategies. Graham, founder of Cognis Consulting, shares his expertise on gathering valuable information from customers and explains how it can lead to better partnerships, longer-lasting relationships, and problem-solving for buyers. With personal anecdotes, practical advice, and insightful discussions, this episode is a must-listen for professionals looking to enhance their sales effectiveness and understanding of the customer perspective. Join Michael and Graham as they uncover the strongest evidence: what your customers tell you.


    Timestamps

    • (00:00:05) Meet Graham Drew, a business development and procurement expert.
    • (00:06:40) Graham's career journey: from global buying function to sales effectiveness.
    • (00:14:56) Graham helps sales teams understand the buyer's perspective.
    • (00:18:46) Sales professionals prioritize clients and results.
    • (00:23:38) Effective interview setup and open-ended questions.
    • (00:30:46) Understanding sales process delays and avoiding leading questions.
    • (00:34:52) Identifying disconnects in sales stories and expectations.
    • (00:42:05) Using customer feedback to drive change in sales.
    • (00:43:46) Success in engaging customers differently.
    • (00:50:43) Learning from professionals with diverse backgrounds.
    • (00:57:56) Factors considered in deals and their impact.


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    I See What You're Saying
    enNovember 08, 2023
    value
    frustration
    information
    learning
    emotions
    conversations
    listening
    process
    journey
    change

    Leadership Lessons From Supporting Disabled Adults

    Leadership Lessons From Supporting Disabled Adults

    In this episode, we're honored to have David Casper, the CEO of Union Diversified Industries (UDI), an organization dedicated to serving adults with developmental and intellectual disabilities.Throughout the episode, David shares his journey, emphasizing the importance of inclusion, understanding the challenges faced by disabled individuals, and the impact of even small gestures. UDI, with over 85 employed adults with special needs, is changing the narrative around disabilities. Whether you're a business leader, caregiver, or someone seeking a broader understanding, this episode offers valuable insights on leadership and the support of disabled adults.



    Timestamps

    • (00:00:05) Introduction to David Casper, CEO of Union Diversified Industries.
    • (00:06:00) David's diverse career path, from fashion to managing a jewelry store and working with juvenile offenders, ultimately becoming the CEO successor at UDI.
    • (00:11:28) UDI employs disabled adults, focusing on enhancing lives and planning expansion into various sectors, with staff meetings centered around this goal.
    • (00:16:18) Helping a troubled juvenile defender transform by enabling them to ask without shame, emphasizing the challenges they face.
    • (00:24:01) Supporting artistic passions and investing in individuals, valuing unique abilities, and experiencing the emotional journey of caring for others.
    • (00:30:38) Adapting to others' communication styles for better connection.
    • (00:34:58) The importance of a diverse perspective for understanding and effectively communicating with individuals who may have different challenges or preferences.
    • (00:37:48) Preparing teams for change, identifying their needs, and helping them understand and implement change effectively.
    • (00:43:59) Bridging the gap with transparency and self-effacing humor when joining others' journeys.
    • (00:47:15) The benefits of inclusive education and providing opportunities and responsibilities to individuals with disabilities.
    • (00:52:33) Treating people with disabilities with respect, avoiding assumptions about their abilities, and supporting their meaningful work opportunities.
    • (00:58:00) Emphasizing the importance of supporting the success of employees with disabilities in the workplace under the ADA.


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    I See What You're Saying
    enNovember 01, 2023
    leadership
    inclusion
    support
    disabilities
    empowerment

    The Father of Non-Confrontational Interrogation

    The Father of Non-Confrontational Interrogation

    Join us in this episode as we explore the world of non-confrontational interrogation with renowned guest Dave Zulawski. Delve into the genesis of his groundbreaking methodology, the ethical considerations in obtaining truthful information, and Dave’s personal journey from geology to a passion for non-confrontational techniques.


    Timestamps: 

    • (00:01:39) Dave’s significant impact as a mentor and friend.
    • (00:07:15) Transition from geology to a special agent for a railroad, becoming a polygraph examiner, starting a business.
    • (00:13:33) Personal journey from job changes to finding the non-confrontational approach after facing difficulties with lying and confrontation.
    • (00:26:10) Recognizing the importance of incorporating new ideas to protect individuals and avoid wrongful convictions.
    • (00:31:27) Three areas of ownership in investigations and interviews: evidence collection, interviewing techniques, and verification of information.
    • (00:37:23) The benefits of recording conversations for silent feedback.
    • (00:38:32) Valuable advice on setting up video statements and avoiding giving others control.
    • (00:44:18) The evolution of non-confrontational protection against various challenges, including training and evidence.
    • (00:50:10) A personal experience with top interrogators during an unexpected introductory statement.
    • (00:59:13) Reflections on bringing in new employees and trusting them to represent the company.
    • (01:03:03) Discussion of succession planning and financial challenges in their business.
    • (01:06:51) The considerations when starting a business, including value, reputation, trained staff, and internal transfers.
    • (01:14:25) Zulawski's impact on over a million people and society through solved cases and forged relationships.



    Links and Resources



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    I See What You're Saying
    enOctober 25, 2023
    philosophy
    gratitude
    impact
    law enforcement
    stories
    human resources
    rapport building
    training firm
    private sector investigators
    genesis of methodology
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