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    Mutually Amazing Podcast

    Host Mike Domitrz dives into thought-provoking discussions on build mutually amazing relationships in all areas of one's life - in work, love, and life. From 1-on-1 interviews with top experts to group discussions with thought leaders to friends chatting to host Mike Domitrz personally sharing his expertise on current happenings in the world, each episode is a unique listening experience. Your host Mike Domitrz is one of the most sought after experts, authors, and speakers in the world for helping organizations and institutions create a culture of respect and for building mutually amazing relationships. Listeners love the passion Mike shares and the diversity of thought expressed by Mike and his guests. From sexual violence (sexual harassment and sexual assault) to dignity and respect in the workplace for all human beings, the conversation always aims to provide powerful takeaways for listeners.
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    Episodes (101)

    #21 - Teri Yuan discusses Gender, Identity, & False Equivalencies

    #21 - Teri Yuan discusses Gender, Identity, & False Equivalencies
    Delve into an insightful and revealing conversation on gender, identity, and false equivalencies in today’s society and political environment with the host of The en(gender)ed podcast, Teri Yuan - as Mike Domitrz asks questions he hears as he travels the world on these topics.
     
    * You are invited to join our community and conversations about each episode on FaceBook at https://www.facebook.com/MutuallyAmazingPodcast and join us on Twitter @CenterRespect or visit our website at http://www.MutuallyAmazingPodcast.com**

     

    OR SCROLL DOWN TO READ THE TRANSCRIPTION

     
    BIO of Teri Yuan:
    Teri Yuan is the host of the weekly podcast, en(gender)ed, which explores the systems, practices and policies that enable gender-based violence and oppression and the solutions to end it, and uses gender as a lens to better understand power and oppression and its impact in the private realm, so as to better recognize and confront it in the public sphere. Teri's journey as an intersectional feminist began in college, where she studied feminist film criticism, post-colonial pedagogy and cultural criticism. Along the way, she has added to her identity--survivor and advocate. She believes that by developing a cultural literacy around power and abuse of power, we can reclaim how we define liberty in relationships and in civic life and solve many of our most urgent social (justice) challenges.
     

    Links to Teri and Teri’s work:
    https://engendered.us/
    https://twitter.com/engenderedpod
    https://www.facebook.com/engenderedpodcast/
    https://www.instagram.com/engenderedpodcast/
    https://medium.com/@engendered
    https://www.linkedin.com/company/engenderedpodcast/

    A special link Teri shared discussing “What Do All These Letters Mean”
    https://www.socialworkhelper.com/2013/07/25/alphabet-soup-the-story-of-lgbtqia/

    The article discussing the research Teri referenced is:
    https://www.nbcnews.com/think/opinion/trump-effect-new-study-connects-white-american-intolerance-support-authoritarianism-ncna877886

    Book Recommendations:
    Feminist Theory from Margin to Center by Bell Hooks
    Love and War by Tom Digby
    You're More Powerful Thank you Think by Eric Liu

     READ THE FULL TRANSCRIPTION of the EPISODE HERE (or download the pdf):

    **IMPORTANT: This podcast episode was transcribed by a 3rd party service and so errors can occur throughout the following pages:

    Mike Domitrz: (music)

    Mike Domitrz: Welcome to the RESPECT Podcast, I'm your host Mike Domitrz from Mikespeaks.com where we help organizations of all sizes, educational institutions and the US military create a culture of respect and respect is exactly what we discuss on this show so let's get started.

    Mike Domitrz: Welcome to this week's episode of the RESPECT podcast, I want to get right into it so we can meet our guests and get into this conversation. Our guest this weeks is Teri Yuan, Theresa Yuan. Do you prefer Teri or Theresa?

    Teri Yuan: Teri.

    Mike Domitrz: Teri, I noticed that when we were communicating back and forth, it was Teri. So but yes, Teri Yuan is the host of the Engendered Podcast, a weekly show that explores the systems, practices, and policies that enable gender based violence and oppression and the solutions to end it. And uses gender as a lens to better understand power and oppression and its impact in the private realm.

    Mike Domitrz: So as the better recognizing it in the public sphere. So, Teri, thank you so much for joining us.

    Teri Yuan: Thank you for having me.

    Mike Domitrz: Oh, our pleasure. What do you think is the place respect has in our current political environment and how does civility play a role in this?

    Teri Yuan: I think one of the underlying causes of oppression and abusive power is the fact that there is no common definition of what respect and civility and the role of both of those should be in civil society. There's no recognition of the humanity of other people and there's no common definition of what equality and freedom means.

    Mike Domitrz: So that's a great point. So how do you define equality and freedom?

    Teri Yuan: Equality is where everybody has access, regardless of your gender, race, class, physical ability, etcetera, to all of the rights and privileges and opportunities that should be afforded to all human beings. And then respect, I think, is recognizing and treating other people with understanding, kindness and compassion. And seeing them as whole human beings.

    Mike Domitrz: And do you think that part of the conflict that occurs out there is that in your definition of equality, that you said that all people deserve, do you think that's where the conflict occurs? That some people think, "No, not all people, we don't deserve this treatment. Like you earn respect." Now I don't believe that statement, I talk about it a lot on the show. Talk about it when I'm working with corporations and organizations.

    Mike Domitrz: You don't make somebody earn respect, that is a level of arrogance to think, "You have to earn my ability to treat you with respect." But so how do you explain that to people when they say, "Well nobody deserves anything except the basic right to be alive and breathe?"

    Teri Yuan: I think that it's innate in us to actually treat each other with respect when we're young, when we're babies. Babies have been known in experiments to really show compassion to other living animals, to living beings, whether it's animals or other people that have been hurt. And so I think what happens is over a time, society sends us messages that create a hierarchy of who deserves more respect or less respect. Or no respect. And those messages then become ingrained in us and reinforced and even if we may not innately believe it, we might not have started out believing it, over time we are rewarded for reinforcing those messages based on who we are.

    Mike Domitrz: Can you give us an example, Teri, of where that happens in society?

    Teri Yuan: So I think in my most recent podcast for example, I talk about the construction of gender. I think it's a myth for people to think that feminism is only for women and that it's not for men. And people don't recognize that feminism is about equality of all genders, right? And men think that feminism is something that's a threat to their place in society but the issue is because when we're young we're taught that being a boy means being strong and being powerful and exerting our strength, potentially through violence. Through domination. Those are aspects of our being that may not be natural and yet we are going to be rewarded or punished for not being able to adhere to those norms.

    Teri Yuan: And so people, boys, young boys who might be not interested in sports or not watch, whatever, the NFL. Might be interested in music, you know, the stereotypes of being interested in drama or creative arts. Those are stigmas that we create for our young boys for not really expressing themselves and exploring their creativity and their passions in a different way than what and how society deems is worthy.

    Teri Yuan: And so what happens is over time those boys potentially could be targets of bullying. They could not be encouraged by their parents or other members of society to really explore those innate aspects of who they are and what they're interested in. And then as they start repressing those aspects of themselves, it creates an imbalance that may lead to potential health risks, they might seek coping mechanisms that are unhealthy that might lead to addiction. Or maybe exerting their frustration in an unhealthy way in their relationships.

    Teri Yuan: And so that's an example where equality and feminism actually benefits all of us. Women as well as men. And if we can see that and how the system of male supremacy is actually there to control all of us, then I think that's something that can actually garner more desire and the ability to learn how to communicate with each other respectfully.

    Mike Domitrz: Yeah there was a video recently of, if I remember it was four or five people, most were actors or performers in Hollywood. One was not, Tony Porter and they're around a dinner table having a conversation, and it was released around the world, and it went viral. People could look it up, I don't remember the exact name of it. But Tony Porter's in it, if they want to look that up.

    Mike Domitrz: And it's men talking about all the different aspects of sexual violence, society and how we treat respect. But they also talk about the pressures they felt as men growing up. That speak 100 percent to what you're saying right there. That this masculinity that I was supposed to be whether it fit me or not. And how dangerous that can be. And so you do the Engendered Podcast, you're the host of that. You facilitate that conversation.

    Mike Domitrz: When it comes to gender specifically, what do you think is the biggest misunderstanding that's out there?

    Teri Yuan: The biggest misunderstanding is that identity in general of all aspects is a binary. That gender is a binary. And that is has to be either or, you're either male or a female. And there are traits that are specific to being, the same trait can exist in both genders, and it could be perceived in different ways. Usually positively, like being assertive can be positive for men. And if you're assertive as a woman, then you could be seen as dominating. You know, as a supervisor, as a manager.

    Teri Yuan: And so there's a value laid in dichotomy, you know, binary that cuts it in two. And it's really a continuum so I think that's the biggest myth. That gender is a continuum, race is a continuum.

    Mike Domitrz: So I want to pause there because a lot of people push back on this part of the conversation which is, how is it a continuum if, and I'm not asking as myself, I'm saying this is what we have as the pushback. You know, you hear what I'm about to say all the time.

    Teri Yuan: Sure.

    Mike Domitrz: "If somebody is born biologically with a penis and this person over here is born biologically with a vagina, how is there a continuum." "The penis is the male, the vagina's the female" is what we often hear as pushback.

    Teri Yuan: Well first of all, biology itself or how it's expressed and its possibilities, aren't necessarily binary as well. So for example, the question of just genitalia, you know lots of babies are born without the full expressed genitalia that we attribute to being a boy or a girl. Or the hormonal corresponding, hormones.

    Teri Yuan: And as you grow older, for example as a woman, if you were to get a hysterectomy, taking away your reproductive organs, does that make you no longer a woman? I mean obvioulsy culturally, society actually deems that's the case. And attaches certain value to women who can no longer bear children.

    Teri Yuan: But what if you were like, you were born that way? From the beginning. Does that make you less of a woman? Because it's not the vagina or the, that's not the reproductive organ. It's really everything else, the uterus and the fallopian tubes, etcetera. Right?

    Mike Domitrz: Well let's say somebody makes that argument then. "Okay, if the body has the reproductive possibilities, that's' a female. If the body does not have the reproductive capabilities, that's a male." Let's say somebody makes that argument, now what's the discussion?

    Teri Yuan: People don't necessarily identify with their reproductive capabilities. You know, there could be women who don't want to have children, does that make them less of a woman? You know because does that make them not a woman because they choose not to express the full potential of their reproductive organs?

    Teri Yuan: And similarly a man may have the desire to give birth but that doesn't mean that he can and does it make him a woman? And so biology is also different from sexual desire and your identity. So one can identify male or female right? And be born in a different body. Which is what transgender is.

    Teri Yuan: But then you can also have different sexual desires so regardless of whether you're a male or female embodied, you may have an attraction to male or female traits or people. And so there's so many layers of gender identity that I think the whole thing is a continuum. Even if people who are biologically expressed very much one or the other, it doesn't mean that they have fully those traits that we have identified as belonging to those genders.

    Mike Domitrz: I think we [inaudible 00:10:53] so brilliant in that. Why do we think that genitalia is the marker? Or why do we think that reproductive parts are the, actual biological body parts are the marker? What if the marker is the brain? And this is where people can get confused, and they go, "Well wait, if you're born with this body, but your brain's saying this, then you need to convert to your body."

    Mike Domitrz: As if the brain's not as important, like they choose the judgment of which is happening here. The chemical, what they'll say, "imbalance," right. The chemical imbalance versus the just a different chemistry than they have.

    Mike Domitrz: But so they say the body, the physical being must be what you convert to which is interesting to go, "Well what about the heart, the soul, and the brain. We have to ignore all those and make them something they don't fit in." Is what you're saying, correct?

    Teri Yuan: Exactly. Yeah and ultimately it does have to do with the brain. And so if our brain is the organ that controls all of these things and the expression of all of them, our brain is not gendered. And so what does it really matter? You know. And I think the main issue is not trying to reinforce these sort of myths of identity in gender but to really go beyond it and to come to a place of acceptance and back to your show, respect. That people can choose to express themselves and define themselves any way they'd like.

    Teri Yuan: And it's not just gender, it's with race or whatever, you know. National identity, citizenship, you know, etcetera. So that's obvioulsy one of the common challenges that we have in our day politically, right?

    Mike Domitrz: Right, absolutely. And when it comes to gender, some people who may be listening, going, "Are you implying there's more than two genders?" Is a question and I've had that in audiences when I say, "Hey, inclusive means all genders." And people go, "Whoa, whoa, whoa. All? You mean there's more than two?"

    Mike Domitrz: So can you explain that? Are there more than two? Are they defined or because there's a spectrum when we say all, we're leaving the possibility open?

    Teri Yuan: I am not an expert on being able to sort of, I'm not an LGBTQIA expert, so I also want to say that beyond male and female, there's also intersex and obvioulsy asexual. And so how you express your gender, it's the performance of the basically.

    Teri Yuan: It could be the the physical performance in terms of how you dress, it could be gestures, it could be the things that you like in your sort of day to day activities, that you enjoy doing and how those are associated to particular genders. But ultimately the combination of those three things really determines what your gender identity is. And that's why so many people, even who are heterosexual, they might now consider using the "they/them" pronoun because they're tired of being pushed in this box and trying to fit in.

    Mike Domitrz: So let's go there because for some people listening, they'll go, "What, did you just say the "they/them" pronoun?" Now for those of us who work in the field, if you work in college campuses, you're aware of what we're discussing right now. Or you may be aware of what we're discussing. Which is when somebody meets someone, they may say, "By what pronoun do you go by?" Or, "I go by this pronoun." And that way people will sit there and go, you know you get the stereotypical, "Is it a "he" or "she?"

    Mike Domitrz: Which is horrible statement because it's an "it." Right? Versus our "they." Do they identify as a "he" or "she" or "they?" They might identify as they. And people say, "Well why is this?" It allows somebody to be respected in the way they see themselves, it the way that they know themselves to be true of.

    Mike Domitrz: So this is not uncommon that somebody says, "Well how do you identify?" So for my case, it would be a "he/him" because that's how I identify. But somebody else could be a "her," could be a "they," could be all different possibilities but it's just saying, "How do I see myself."

    Mike Domitrz: It allows people to be treated right from the start within their identity, is that correct?

    Teri Yuan: Yes. And I think it's similar to when the Ms. Phrase came out, was it in the 70s? I can't even remember, right, when Ms. Magazine came out, and it was a response to, it was basically Mr. or Mrs. You could only be those two. Or Miss, I guess. So you had Mrs. or Miss. And you were either married or unmarried. And there was nothing in between, and I think-

    Mike Domitrz: And yet Mr. was always consistent. And that was the argument that, "Hey how come the person that identifies as the male can always be treated the same with Mr.

    Mike Domitrz: But the woman has to be identified by marriage or not," right.

    Teri Yuan: Right, right. And then based on whether you're a Miss or a Mrs and it actually helps people calibrate their treatment of you. Right? Which why should that be the case, it should be uniform regardless of your marital status.

    Teri Yuan: And similarly with they/them, I think what it represents to me is the plurality of identity. You don't want to be boxed into, again, a "she" or "he." And for me especially as someone with, who's Asian American, who's a woman, who has all these other identities that I'm not going to share with you right now. But those other identities aren't necessarily visible and being able to be called they or them, it elevates those other identities in a way that one word and gender would not.

    Mike Domitrz: Do you think we're moving to the place or do you think it would be more ideal if we move to the place where we're removing gender from the conversation?

    Teri Yuan: Well I mean I think the goal of equality itself is eventually to make it irrelevant, what you're fighting for, once you get there, right? I definitely don't think we're there at all. We're at the beginning stages of opening up the conversation, and I think we can both recognize from the national climate and how polarized we are that it's going to be a struggle. But I think one of the benefits of having your podcast and this conversation is hopefully to bring other people, regardless of their political affiliations, you know, where they grew up and all the elements that make up their identity that come and see that there are different ideas and opportunities for personal growth.

    Teri Yuan: And recognizing why people feel certain words are offensive or not, or more offensive or less offensive. And the historical implications of it is something that can really open up dialogue for getting to know each other and hopefully being more compassionate and understanding.

    Mike Domitrz: Yeah I think it's a really important discussion for people to have. If somebody's listening right now and let's say you're pushing back going, "Whoa, whoa, whoa, you're going against genetics." And actually what we're saying is we're incorporating more genetics. We're taking the genetics of the brain, the chemistry, everything not just the pure physical genetics that people tend to refer to. But if somebody's pushing back right now, I just want to ask you to pause and think, "Why do you need them in the box? Why do you need each of us to fit into a drawer?"

    Mike Domitrz: Because I know that history will tell you, "Because I can then know where my world is. This is where I learned my world is, and you're saying my world is different. And we don't like change. So let me just put people back in the box."

    Mike Domitrz: But what value is there in putting people in a box, what value is there in straight categorization of people. It actually places some value higher than others when we do that. It's just a matter of fact. The moment you categorize, that means certain categories are different than others. And therefore we tend to treat differently.

    Mike Domitrz: So I just throw that out to someone listening right now going, if you're struggling with this, just think why does it matter to you that Jordan identifies this way. Or that Chris identifies this way. And yes, I'm being intentional about the names I chose because then people want to go, "Which are you talking about?" That's the point. Why does that matter if Chris or Jordan are brilliant, if Chris or Jordan bring value to this world, why do you need to know what category they have to fit in in this one area?

    Mike Domitrz: That's sort of what we're saying here, correct?

    Teri Yuan: Yeah. I mean I think, you know, it's too long for our discussion, for us to get into now. But I think historically our country was built on basically a colonialist mentality that hasn't really been addressed. And so all of the historical repercussions of white washing and erasing that part of our historical identity has in some ways both rendered it invisible to all of us. Whether it's whatever race or gender we are, we are unaware of our full history.

    Teri Yuan: And yet at the same time because it's rendered it invisible, we've also had no place to have a discussion for it. And so what it's done is it's created a system where people are trying to connect with one another based on superficial identity constructs, rather than on more deep meaningful values. And the reason people try to put other people in a box is because they crave connection, they crave community. They want to find their tribe.

    Teri Yuan: And they think that their tribe is based on these things of, "Oh we like to," I'm going to use the sports analogy again, right? "We like to watch the Super Bowl together and have a tailgate," you know, or whatever. But that's just an activity, why do you like that activity? You like it because there's community, there's over time you've built a set of rituals that people engage in, so it's predictive.

    Teri Yuan: You know that every, I don't know football so well, but every year there's a football season that you can rely on that you could always be able to connect with other people and see. Similarly, people go to church but if we can like look at all of these cultural institutions. And see them as just that, you know, they're just cultural institutions, and peel away the onion to get to who we are as core people, then we don't need to have those sort of artifices to connect with one another.

    Teri Yuan: We can connect with one another on a deeper level. You know, I care about getting to know you because you and I share the value of treating people with respect and with equality. And that matters to me more than what you do on your weekend or after work, right? And there's a commonality there.

    Mike Domitrz: Yeah and that's what I always find intriguing. Every now and then I'll meet someone who says, "Mike, hey, one of your best friends is so polar opposite you politically, I don't get that." And I think that's because they're only seeing the political aspect not all the other aspects I see in that person.

    Mike Domitrz: And that that person brings to this world. And that's true on so many levels. Whether it be gender, sexual orientation, racial, cultural. That when we actually drop the "I identify this way," and walk out as an, "I always have to be connecting with my same identity," I don't have the chance to learn about other people.

    Mike Domitrz: I don't have the chance to connect on the multiple layers that we are as human beings. And so the more that we're able to drop the, as you said, the institutions, the cultural institutions and just be able to connect on a sincere one on one level. Like, "Hey, what drives you? What inspires you? What angers you?" And be able to have those conversations where real connection happens. It's so powerful.

    Teri Yuan: Yeah. How do you want to see the world?

    Mike Domitrz: Yeah. And identifying that way. Right? Like identifying yourself as a loving person. Well see, because if you say, "Well I'm a loving person but those people don't belong," that doesn't sound loving. So are you identifying yourself as a loving person because do your actions then back that up. Now that doesn't mean that I'm not going to be loving to those people who say they don't, they aren't loving because I believe I'm a loving person, I have to be loving to all people.

    Mike Domitrz: I'm just going to be aware of what energy I let into my life. What I intentionally spend time with energy wise.

    Teri Yuan: Yeah and I think one of the challenges that we have today that obvioulsy the 2016 election has really exposed, is that people are more willing to remain in their tribe and remain in their community even at the expense of what the values of those communities espouse. Or purportedly espouse.

    Teri Yuan: And to me, that's very disappointing because there's so much more that they're missing out on. And it's kind of like holding on so dearly, there's also research and I'm sure you've seen these articles recently around how, I don't know if it was just white Americans. But I think it was white Americans who really seek community and sort of defending their white privilege. You know, they're more willing to accept authoritarian rule and they're more willing to give up democratic principles and benefits in their society.

    Teri Yuan: And that could mean access to facts and access to true values of kindness and empathy and compassion and treating people with equality even though all their lives, they have been engaging in at least in rhetoric, in promoting those values. But now they're willing to give it up because their white privilege is at risk.

    Teri Yuan: So that's, I think, something that we need to really talk about.

    Mike Domitrz: Personally I don't know that specific research. That's interesting because you do see it on all, and we do see it on all sides. We see grouping occurring on all sides that say, "Lockdown over here. I'm going to go this way and you're over there and now we're against each other." And neither make sense. Because neither are about love, respect, it's all about my way or the highway which is dangerous when extremes do that.

    Mike Domitrz: And so, I do not want to imply in any way that one side here is less culpable for their actions than they are. So that's really important but I think it's important for all of us to step back and go, "Where am I potentially lacking living with respect by this choice I'm making?"

    Mike Domitrz: I think that's an important question.

    Teri Yuan: Well Mike, I do want to address that point because I think that two often that one of my complaints about the media, mainstream media, is that they're constantly putting forth a false equivalence.

    Mike Domitrz: Right.

    Teri Yuan: And I do feel that in some ways, that analogy may be so. Because when someone is doing something, this happens within gender based violence, that community, the violence against women community. Like people, when someone does something wrong, if someone is abusive to their partner and their partner is acting in self defense and happens to use violence in self defense as a response, they are not equally culpable. You know?

    Teri Yuan: So when you are resisting and trying to defend yourself, that is not the same as the person who actually initiated it and what the intention of that person was. And in the eyes of the law, they both may be treated equally because they both engaged in, based on statutes of assault, they may be actually treated the same way. And so I think similarly when people are trying to sort of erase or minimize our democratic ideals of freedom and equality and the value of fact, and you know, all of our first amendment rights. And others are responding in defense of those, which are the founding principles of our country.

    Teri Yuan: They are not the same thing.

    Mike Domitrz: No I'm so glad you brought this up because that's what I was trying to reference. You did it much better than I did. Which is that false equivalency discussion. Which is, yeah that's what we have to be careful of. Not doing that. And I think it's so important. I think we need to have both conversations.

    Mike Domitrz: Be able to say there's problems on both sides politically right now. In grouping and how people are behaving in groups at times. Especially extreme sides. But at the same time that also means, I should say and at the same time, that does not mean that's okay to use false equivalencies. And that's why I think it's brilliant, the example you gave.

    Mike Domitrz: That defense from the person in power is different than the person in power causing, starting the harm in the first place. There is a huge difference there.

    Teri Yuan: Yeah and I think also what happens is, I mean you see these in memes on Twitter all the time with regard to responses to the administration. The best example that I give is someone causes a problem, let's just say the migrant crisis and then they try to minimally address it but not really fix it. And then all of a sudden they get credit for it.

    Teri Yuan: So it's basically like giving an arsonist credit for trying to put out the fire but not successfully but out the fire that they started. So why are we giving that person credit for something that they actually created but then never fixed.

    Teri Yuan: And so that's kind of the situation that happens again and again, that I see. And I think it's important to be able to distinguish the person who's trying to put it out because they didn't start it and they're trying to put it out and save that house. Versus the person who's trying to put it out because they realize that people are upset at them for starting that fire and they want to get into everybody's good graces again.

    Mike Domitrz: That's brilliant. Thank you so much for sharing that. You have three books you recommend. One's Feminist Theory from Margin to Center by Bell Hooks. Another one is Love and War by Tom Digby. And the last one is You're More Powerful than You Think by Eric Liu.

    Mike Domitrz: We're going to have all of those links for our listeners and viewers to be able to find at respectpodcast.com. We'll also have that obvioulsy in the show notes if you're listening on iTunes. We'll have that available for everybody.

    Mike Domitrz: Teri, I want to thank you so much for sharing your insights, and your brilliance today.

    Teri Yuan: Thank you so much Mike for having me.

    Mike Domitrz: Absolutely. For everyone listening remember you can join the conversation on Facebook in our Facebook discussion group which is the RESPECT Podcast Discussion Group.

    Mike Domitrz: Look that up on Facebook, join the conversations, after each episode I typically throw a question out so we can all keep the conversation going. And of course, you'll also on our show, respectpodcast.com, learn all about Teri, find out how to connect with Teri and all of the links.

    Mike Domitrz: Thank you for joining us for this episode of the RESPECT Podcast. Which was sponsored by the Date Safe Project at datesafeproject.org. And remember, you can always find me at mikespeaks.com.

     

    Mutually Amazing Podcast
    enOctober 24, 2018

    #20 - Darcy Luoma reveals to Mike Domitrz how living "Thoughtfully Fit" can make the difference

    #20 - Darcy Luoma reveals to Mike Domitrz how living "Thoughtfully Fit" can make the difference
    Darcy Luoma, Master Certified Coach, shares her powerful formula of "Thoughtfully Fit" in this interview. Being thoughtfully fit can revolutionize who we live with respect for ourselves and others - while maximizing our gifts that we share with the world.

    * You are invited to join our community and conversations about each episode on FaceBook at https://www.facebook.com/MutuallyAmazingPodcast and join us on Twitter @CenterRespect or visit our website at http://www.MutuallyAmazingPodcast.com**

     

     

    OR SCROLL DOWN TO READ THE TRANSCRIPTION

    BIO of Darcy Luoma:
    Darcy Luoma is a Master Certified Coach (MCC), dynamic facilitator, and professional speaker. She has her Masters of Science in Organization Development from Pepperdine University, where her thesis research showed profound results that life coaching significantly increases overall life satisfaction and professional growth. Darcy served for 12 years as the Director of U.S. Senator Herb Kohl's office. She is now the owner and president of Darcy Luoma Coaching & Consulting, LLC, which focuses on creating high-performing people and teams. She is thrilled to have been voted Madison’s favorite life coach multiple times! Darcy balances her thriving business with raising her two energetic daughters, adventure travel, and competing in triathlons.
     
    Links to Darcy:
     
    Books Darcy Recommends:
    Rising Strong by Brene Brown (or any of her books really!)
     

    READ THE FULL TRANSCRIPTION of the EPISODE HERE (or download the pdf):

    **IMPORTANT: This podcast episode was transcribed by a 3rd party service and so errors can occur throughout the following pages:

    Mike:                       Welcome to The Respect podcast. I'm your host Mike Domitrz from MikeSpeaks.com where we help organizations of all sizes, educational institutions and the US military create a culture of respect, and respect is exactly what we discuss on this show, so let's get started.

    Mike:                       This week I am super excited to have on a friend of mine, Darcy Luoma, who's a master certified coach, dynamic facilitator and professional speaker. She's with us today to discuss her model Thoughtfully Fit, and I just love that name, to help you be more thoughtful in every aspect of your life.

    Mike:                       Darcy, thank you so much for joining us.

    Darcy:                     Hey, Mike, it's so good to be with you. Thanks for the invitation.

    Mike:                       Oh, absolutely. Now, Darcy, can you give a little background on your personal story, 'cause you have an amazing journey, and so you can start with what you were doing in your life before a certain shock hit you that sort of put everything in new perspective.

    Darcy:                     Yeah, so I was working for US Senator Herb Kohl as a director of his Madison office for 12 years, and when he announced he was not going to be seeking re-election, he was going to be retiring, I hired a coach to help me figure out what was next, and it totally changed the trajectory of my career from being in politics and non-profit education sector to launching my full-time business doing coaching and speaking and consulting.

    Darcy:                     I launched that in January of 2013 and was really excited to jump into that. It was also pretty scary because I was the sole breadwinner for a family of four. My husband, at the time, stayed home full-time with our daughters and took care of everything on the home front, and we've had some real adversity in the last couple of years in my life that I've had to put this whole model, Thoughtfully Fit, to the test to be able to overcome some real obstacles that were thrown my way.

    Darcy:                     Business, luckily, was flourishing, but on the personal front my marriage was falling apart. I was really blindsided by that and caught off guard by some of the things that my husband was doing and it required me to really try to figure out how to keep moving forward, given that everything I thought I knew was being questioned.

    Darcy:                     My husband really was living a double life that I didn't realize, and all of a sudden I found myself as a single parent needing to learn how to run a household in ways that I had never needed to do before. I mean, the simplest things. Learning how to run my washing machine and what kind of gas the snowboard took and all these things, because I went from having a full-time stay-at-home dad to being a full-time single parent with 100% custody.

    Mike:                       And through this, you had already set up the Thoughtfully Fit profile right before this happened. You were launching the model, you were writing it, you were setting it all up, and then this happens and suddenly you have to live Thoughtfully Fit.

    Mike:                       Now, did it happen that quickly for you? And we're going to get into what Thoughtfully Fit is in a little bit for all of our listeners, but did you immediately go, "I need to live now what I worked," or did that become part of the process?

    Darcy:                     Yes to both. Yeah, you're right on. So I'd been researching and developing this model for a couple of years, and this Saturday in March my colleague and I sat down and really it all came together. We had flip charts all over and Post-Its and we're like, "Yes, this is it." It was four days later that my life blew up.

    Darcy:                     I didn't realize it at the time just how valuable and essential being Thoughtfully Fit would be. I didn't realize that I was now thrown into the biggest pilot project, pilot testing of this model. But in reality it's what helped me to get through the adversity and the dissolution of my marriage and my life as I knew it by putting these principles to test that I had been researching and developing for so long. All of a sudden, now, I got to live it.

    Darcy:                     It was critical in helping me get through to the other side where I am now, really finding the new normal, and luckily in a place that I feel like business is thriving and flourishing. But that was not really the case for much of that period when I was going through those tough days and weeks and months.

    Mike:                       Let's dive into it. What is Thoughtfully Fit?

    Darcy:                     Thoughtfully Fit is a leadership model, and in a nutshell I've been coaching and consulting and doing organization development with organizations and teams and leaders for decades. I started to notice that there were some themes that came up over and over and over again, and what gets in the way of really having a life you love, of having success, having fulfillment and inner peace. I started to look at what were the themes, and we found that there were six themes and obstacles that get in the way of people really living the life they want and having the fulfillment that they want. And three of those themes are internal, and three are external.

    Darcy:                     Now, if you look up the definition of thoughtful in the dictionary, there's two definitions, interestingly. There's the internal definition, which is really being mindful and intentional. So you can even think about that, Mike. You get a email asking if you want to be on the new committee, and before responding you really pause to be thoughtful. Like, "Huh, do I have space for this? Does this align with what I want? Is this going to be bring me closer to the work-life balance I'm looking for or my passion?" And then responding thoughtfully, intentionally.

    Darcy:                     The external definition, the second definition [crosstalk 00:06:12]

    Mike:                       Can we pause on that one? I want to just pause on that one because I think that's really powerful. I think you can sometimes be even more deliberately obvious that we don't even catch the need to pause.

    Mike:                       For instance, we had an email come in recently where somebody said, "Hey ..." And we get this in my line of work. "Hey, you're doing this program, and I heard you're going to be talking to my son or my daughter. Are you going to say A, B, C and D, 'cause we're hoping you're going to say X, Y and Z, and here's why, blah blah blah." And your gut's like, "There's no way I'm saying X, Y and Z. Do they not understand the whole topic?" Like, you're fired up and you want to email back, like, "That is not what we do."

    Mike:                       And then you take a breath and you're like, "That's not going to accomplish anything here at all. At all. So let's just take a breath and email back that, hey, we appreciate you reaching out, here's what we do and the time we have with those students, and we look forward to talking with the students.

    Mike:                       You don't need to respond to everything. That's taking a moment to be thoughtful, and that's something we can all do. We can all want to fire back sometimes, 'cause somebody triggers us or offends us. Is that the same thing as what you're referring to, just taking that moment to pause?

    Darcy:                     It is, and your example's fabulous, Mike, because that example really encompasses both the internal and the external. So internally you're pausing to think about how do I want to respond to this? Externally you're doing it in a way that the message can be received, not getting defensive, not firing back, and that is the second definition being thoughtful. It's being considerate of the other person, right? So your example where instead of saying, "Of course we're not going to say that," or "That's not the training." You just said, "Hey, thanks for your email. We appreciate that. And here's actually what we do cover." Very thoughtful.

    Darcy:                     So Thoughtfully Fit, it's about how to be thoughtful in every action, interaction and reaction, whether it's with yourself pausing to think about how you want to show up and then acting from that place, or with others.

    Mike:                       What I love that you also mentioned that it's to pause on decisions not just reactions, whether we respond versus react. But do I want this energy in my life? Do I want this responsibility in my life? Like, you have an example of, do I want to join this committee? Or do I want to get involved with this activity?

    Mike:                       I think sometimes that's even especially hard when our friends are involved and they're asking us. Like, "Hey, do you want to be on this team with me?" And you like being with your friends but you don't have the capacity right now, the energy capacity to do that, and sometimes we say yes 'cause we don't want to disappoint our friends, and we love being with our friends, but we're going to regret that yes if we don't take a moment to pause and say, "Do I have the mental and energy capacity right now for that in my life?"

    Darcy:                     Well, you're right on. And what you said is key, because if you're not thoughtful in how you respond, it creates regrets, it create resentments, it creates conflict, and so it's all about slowing down.

    Darcy:                     Thoughtfully Fit is a play and a metaphor on being physically fit, and in order to be physically fit you need to train and practice. You can't just wake up tomorrow and decide I'm going to be fit. I'm going to run a marathon today. You have to really practice. And in the same way if you want to be thoughtful in all your actions, it does take intention, it takes practice, it takes training so that you don't have regrets and resentments.

    Mike:                       Yeah, and you talk about that if we were training physically. And you're an athlete, you train for triathlons. You have to really work on your core, no matter what. Just about all athletes want to have a strong core, and you talk about this in your work. So when it comes to the core of Thoughtfully Fit, how can somebody build up their mental core?

    Darcy:                     Yeah, yeah, that's great. And you're right on. So, physically fit, you got a strong core, everything's easier or you're less likely to get injured. With Thoughtfully Fit, the core is to pause, think, and act. And repeat.

    Darcy:                     When you were talking earlier about the pause, many of us don't pause and think, we just act. So we get that invitation: can you be on this committee? Thursday night is the first meeting. You look at your calendar, your calendar's open, you reply yes, you put it in your calendar, and all of a sudden Thursday night comes and it's five o'clock. You're excited to go home because you're exhausted, you had a long week, and all of a sudden your calendar pops up that you've got to go to this committee, and you're like, "Oh, dang it. Why did I do that?" Well likely because you didn't slow down to pause and really think before acting.

    Darcy:                     When you build your Thoughtfully Fit core, you don't just act or react, you pause. Give yourself some time to think. And the think always involves asking questions. Asking thoughtful questions of yourself: is this where I want to be spending my time? What do I really want? And then also thoughtful questions of others if it's in a relationship with someone else, instead of just ...

    PART 1 OF 3 ENDS [00:11:04]

    Darcy:                     ... Questions of others, if it's in a relationship with someone else instead of just pounding, and jumping in, or responding, or reacting, or giving advice, or fixing. "What is it? I'm sensing there's some frustration here? What are you frustrated about? What do you want from this relationship?"

    Darcy:                     Then you act from that place with the new awareness you have from pausing, and thinking, and asking those thoughtful questions. That's the core.

    Mike:                       What I love about what you're sharing here, you're a coach, you are very open about your trying to help other people coach themselves. Some people go, "Why would a coach do that? They want the business, they want people to hire them as a coach."

    Mike:                       What you're trying to create here is a self-guided ability to help ourselves coach ourselves. Is that correct?

    Darcy:                     That's absolutely right. How it happened, the spark, many years ago I ran into a client at the grocery store. She said, "Oh my gosh Darcy, I have to thank you. I was going to call you a couple months ago because I was stuck." She was a former client, we weren't currently coaching.

    Darcy:                     She said, "I was going to call you because I was stuck and I just didn't know what to do. Then I paused and I thought, 'Wait a minute, what would Darcy do?' She would ask me some questions. She would ask me what do I really want and what's getting in the way of that? What are the obstacles and how can I overcome those obstacles?"

    Darcy:                     She said, "I coached myself and I want to say thank you because you gave me the capacity to coach myself." That's where it dawned on me that there are skills, there are an ability for people to be more thoughtful in their lives by slowing down, building their core. To pause, think, ask yourself those questions, and then act from that place of new awareness.

    Mike:                       How do you get better at asking the right questions or creating more possibilities in your questions? I can imagine some people will fall into the trap of asking the same question all the time. That's going to become a limiting thought process.

    Darcy:                     Yes. I don't know if you want some really concrete tips, I do whole trainings on how to ask thoughtful questions. I'll give you and your listeners some really concrete tips.

    Darcy:                     Open ended questions are more powerful than close ended. Instead of a yes/no question like, "Should I go to this meeting or not?", it's a black and white yes or no; you ask open-ended questions that start with what or how. "What would be the value of my going? What will be the cost? How might I benefit this cause without ruining my work-life balance?"

    Darcy:                     Asking open-ended questions, what or how questions, can create more awareness. It's always when you have more awareness, you have access to different actions. Instead of firing off, "Yes, I'll be there Thursday night", you say, "You know, I love this organization that's non-profit. I can't serve on the board or the fundraising committee right now, but I would love to write a check. I've got a friend who actually expressed interest in doing more volunteer work, I'd love to connect you with them if you're interested."

    Darcy:                     You can still get to the core essence of what you want out of that interaction, that situation to make an impact with an organization you love, without having to jeopardize your time, your work-life balance, or make a reactive decision in the moment.

    Mike:                       I think this is so important because I know people that will talk about being on boards, non-profits or trying to help, the amount of anal detail that's involved drives them nuts. I say, "Why don't you give it another way? For instance, if that drives you nuts and you don't enjoy it, then why not find a way to give to the organization in a way that you enjoy sharing your gifts and your skills that you're meant to share in this world."

    Mike:                       That might mean you don't serve on a board, but maybe you speak at their chapters. Maybe you teach them how to make their other volunteers more productive at what they do, maybe you teach a skillset. That could be more valuable than ever being on the board.

    Darcy:                     Yes. Not only can it be more valuable, if it's honoring the way in which you want to be of service and give, you're going to have more passion and more energy instead of building up more resentment where every month, "Oh God, I have to go to this meeting."

    Darcy:                     Then the way you're showing up, even if you think you're self-managing, chances are if you're feeling resentful for having said yes to something in a form that doesn't bring you joy and passion; it's probably having a negative impact in that energy in that room versus finding a way to serve that brings you joy and can be that win/win.

    Darcy:                     That takes a level of degree of thoughtfulness to identify and encourage, to be able to say, "Here's how I would love to serve and contribute to this mission and this organization."

    Mike:                       Love it. You mention there's six elements here, what are all six here?

    Darcy:                     Yes. Stillness, I hear all the time from people say, "Oh, I don't have time to think, I just want more space." That's the first obstacle that gets in the way. The next one is strength. Strength is all about being able to consciously choose how you want to show up in every situation instead of being on default or on autopilot mode.

    Mike:                       Let's pause on each one just because I want to really get our listeners thinking about where they have stillness in their life. I know people that say, "I have stillness, I won't do work", but then they're on social media. Real stillness means, "I'm not putting anything in my brain. I'm allowing the brain to be still and be almost an empty void."

    Mike:                       Of course thoughts come in, that's normal. That's what you're referring to, a true stillness?

    Darcy:                     Absolutely. It's like quieting the mind and not filling it with social media, with Netflix. Stillness can come in different forms to quiet the mind. Some people like to go for a walk in nature, some people like to cut vegetables. It doesn't mean that you have to be sitting still, but your mind, giving yourself the ability to have a quiet mind to be able to process, reflect, think.

    Mike:                       I really challenge all of our listeners right now. I used to struggle with this, and we all do on certain days, given moments. I used to think, "20 minutes or 15 minutes of stillness", start with two, start with three.

    Mike:                       I used to set my phone next to me and the timer, and put it to 20 minutes, and just sit there. Whatever thoughts come, come and and go, you just let them go. It's amazing if you say, "I'm going to challenge myself to 20 minutes or 10 minutes", you'll do it. You'll find a way to do it.

    Mike:                       It's almost like, "Hey, I can do this. I'm going to challenge myself to have this stillness." Once you do it you realize, "All right, I am capable of this." Some people just don't think they're capable of it.

    Darcy:                     Yes. I don't know Mike, have you found then when you create that more stillness that your productivity and efficiency actually goes up?

    Mike:                       Without a doubt. What happens in that stillness is while you're trying to quiet the mind, the mind is going through thoughts to allow it to be quiet. It's clearing the thoughts that are on the top of it right now.

    Mike:                       That thought pops into your head and you have that thought there for a second, and then you let it move on. Maybe in moving on, a solution popped up at that time, even though that's not why you're being still.

    Mike:                       When you come out of the stillness you feel like, "Okay, I know what I need to do. Even though that wasn't why I was doing that, I was just trying to create stillness." I find you can have really profound results in that stillness and the rest of your day.

    Darcy:                     You're right on. I think for me I also struggled with this and I still do. I struggle with all of these. My fear was that I was going to be less productive and the exact opposite happened. I became more productive when I took time to quiet my mind, more thoughtful.

    Mike:                       I love the quote that if somebody says to you, "I don't have 20 minutes. I'm so busy, I don't have 20 minutes." "That means you need to take 40." I love that it should be double. If I don't have an hour to meditate, well that means you need to take two because something's wrong. Not wrong, but something's out of balance because I don't want it to be a guilt or a shame thing.

    Darcy:                     Yes, you got it.

    Mike:                       Number two was strength.

    Darcy:                     Yes, number two. The first three are the internal. These are how to be thoughtful with yourself. Strength is about choosing consciously how you want to show up in every situation. It takes strength to be able to have the courage to self manage, to leave that argument behind as you walk in the door to your family instead of being like, "Argh." To be able to have the courage and the strength to say no, a thoughtful no to honor yourself.

    Darcy:                     Strength is a tough one if that muscle is not well developed. I say that because the more you do it, the easier it gets. Just like with physical fitness; the stronger you get, the easier it gets.

    Mike:                       I think strength is at the heart of why I wanted this on the show. We're the respect podcast, and strength is the one area where people fail to respect themselves. When we believe in something or have a boundary and we don't stand for that, when we have the opportunity, I'm not talking when someone forces on to you.

    Mike:                       I'm saying when we have a free and open opportunity to make a choice, and we don't exercise our choice to respect our boundaries, we're failing to stand strong for ourselves.

    Darcy:                     Yes.

    Mike:                       I think strength is so important because it's about standing for what we believe in, including ourselves.

    Darcy:                     Absolutely. That's powerful when you can have the strength to stand for what you believe in, and to choose consciously how you want to show up in any situation. It has a positive impact.

    Mike:                       Yes. Then we're at number three.

    Darcy:                     Number three for the internal is endurance. This is all about being able to overcome obstacles, it's about embracing a growth mindset to be able to deal with adversity. Whatever life throws at you, to have the endurance to know that I can make it through this.

    Mike:                       Absolutely. Number four?

    Darcy:                     This is where we get into the external. Four, five and six are external, dealing with other people. First one is flexibility. This is all about stretching for acceptance of others just as they are. It's a stretch for many of us to say, "Gosh, I don't like how they're showing up" and try to change someone, or not want them to be the way they are.

    Darcy:                     Flexibility is saying, "That's who they are, that's how they are. Can you just accept that? That is who that person is." If I can figure out how to change another person, I'd make a bazillion dollars. When I go to these workshops people say, "This is so good. How can I get my boss, or my spouse, or my brother to do this?"

    Darcy:                     You can't, you just have to accept them for who they are. That's hard and it requires flexibility.

    Mike:                       Or choose to not have those individuals in your life. If there's harm in that, if there's harm in that relationship, you don't have to accept it but you can just say goodbye to the relationship.

    Darcy:                     Absolutely. That's where you would set a boundary and make a choice.

    Mike:                       Yes, so important.

    Darcy:                     Say no to the relationship or that's when you can step into the fifth one, which is balance. Balance is about achieving alignment in your relationships.

    PART 2 OF 3 ENDS [00:22:04]

    Darcy:                     ... So, balance is about achieving alignment in your relationships. And that's like looking for the win-win. It's about balancing what you want and need with what I want and need. Before you say goodbye to a relationship because you can't stretch to accept someone, you may step into balance and say, "Hey, here's what I need in a relationship that I'm not getting. What do you need, and how might we achieve better alignment and create a win-win in this relationship by looking for and trying to find balance?"

    Mike:                       What I love about this is when I'm working with an organization, they think this is relationship talk, as in like marriage, and they don't realize no, this is colleague talk, like, "Hey, here's what I need to thrive in this role with our organization working with you. What do you need when you and I work together to thrive in this relationship?" All of these components can work in an intimate relationship, loving, sexual, intimate. It can also work in the workplace when they're approached respectfully and appropriately.

    Darcy:                     Absolutely, and it shows up in both places, the need for these skills.

    Mike:                       Yes.

    Darcy:                     Yeah, if you have somebody in your colleague who's creative, innovative, big picture thinker, and you're an analyst. You like details, facts, and figures, and the two of you have to work together, they're could be some misalignment, some frustration, some conflict, and that's a perfect opportunity to step into balance and say, "Hey, what you bring to the table is really valuable, and it can be frustrating for me because I need some more facts and figures. How can we best work together to honor your style and mine? And if you do that, we'll get a better outcome."

    Mike:                       Love it. And number six.

    Darcy:                     Agility. And agility is all about being able to respond effectively when you're blindsided instead of reacting. So, if somebody comes at you, and you pick up the phone and they're screaming at you. They're upset. They come into your office. Being able to have agility to say, "Okay. I'm going to respond," and think about the dodge ball. The dodge ball's being thrown at you. Instead of just getting hit or dodging, you say, "Okay. I wonder if I want to slow this down and catch the ball and then respond. Do I want to throw it back? Do I want to call a time out? Do I want to call a truce? How do I want to respond in this moment when I'm feeling really blindsided?"

    Mike:                       Love it. Thank you, Darcy, for sharing all six of those. We're on The Respect Podcast, and so where does respect play and integrate into the whole model of Thoughtfully Fit?

    Darcy:                     As I was reflecting on the model and your podcast, and I love listening to your guests. I love the new Respect Podcast, Mike. It's fabulous.

    Mike:                       Well, thank you.

    Darcy:                     I was thinking, respect I think integrates in both the internal and external, having respect for yourself to be able to say, "This is a boundary that I want to set," or, "I want to create more stillness" and being able to respect yourself enough to make those conscious choices, and then certainly respect with others is all about being thoughtful. It's all about being considerate with another person, so I think respect shows up everywhere in this.

    Mike:                       And where did you first learn about respect in your own life?

    Darcy:                     Wow, that's a great question. I think the first thing that comes to mind is when I was young from my grandma, when I inadvertently didn't know I ... I mean, I won't go into the full story, but I made a mistake, and I didn't go back and make it right. She called me on it, and I had disrespected her and she had the courage to tell me, which I thought was incredible because I could've gone on without knowing it, and she said, "When you can respect another person," and she said, "this is a display of respect that I have for you in the relationship with you that I'm going to share with you that I felt disrespected." Holy cow, did I feel like crap, and what a gift she gave me to teach me. That's the first thing that comes to mind. That's a fabulous question, Mike.

    Mike:                       Oh, I appreciate that. For you, you have your daughters?

    Darcy:                     Yes.

    Mike:                       So, what do you think is key as a parent instilling respect in their children?

    Darcy:                     I think having the ability to self-reflect, being able ... going back to the pause, and to think in the moment. What's needed in this situation to be as respectful as possible, both respectful to myself, my boundaries, my wishes, my desires, and how can I be respectful to the other person, whatever the situation might be? And then, acting from that place. I think awareness is key, and always putting it through the lens of what's the most respectful way to honor my needs and the other person's needs to move forward with courage and compassion?

    Mike:                       That's beautiful. You recommend three books. One of them is by an author that I absolutely love, and we spoke about on the show before. That's "Rising Strong" by Brene Brown, and you said really, any of Brene's books you love.

    Darcy:                     Yes.

    Mike:                       What about Brene's books for you does it, does really trigger in a positive, wonderful way?

    Darcy:                     Well, one of the things I love about Brene is she has found this beautiful combination of telling personal, vulnerable stories and grounding them in research, and so it makes it come alive because the story is so real and so vulnerable, but then she comes back and says, "Here's the research behind it, and here's the application to your life."

    Mike:                       Yeah, it's awesome that way. The second book is "The One Thing" by Gary Keller. What about that book?

    Darcy:                     Yeah, that was just really came into my life at a time when I was starting to have too many yeses and too many things on my plate, and my business was growing, and I read "The One Thing," and it was laser focused. What is the one thing that I want to be focusing on right now? And I come back regularly to asking myself when I feel overwhelmed, "Okay, what's the one thing?" And that book was so powerful in its simplicity. That one and then another one I read around the same time was "Essentialism."

    Mike:                       Ah, yes. Love that book. And so I'm going to add that to your list of books here in our show notes, "Essentialism."

    Darcy:                     Yes. [crosstalk 00:28:10]

    Mike:                       It is an awesome book. And you had one more. You had "The Art of Powerful Questions." Now, I can only imagine that's because it's all about asking ourselves the right questions or being open to possibilities of questions. Is that the reason that book?

    Darcy:                     Yeah, yeah. It is, and because questions is the place where you can access new awareness, right? Being curious whether it's with yourself or being curious with another person. And so, how do you ask powerful questions? It's very different than asking a question like, "Well, what time of day was it and what were you wearing and what did he say?" Those are not powerful questions. Those are not thoughtful questions. It's about really trying to get to the essence and the heart and to create new awareness.

    Mike:                       Darcy, if somebody wanted to participate, be able to dive into the Thoughtfully Fit model, is there somewhere they can go and really learn this and live it and dive into it?

    Darcy:                     Yes, lots of ways, lots of free ways as well. My website darcyluoma.com-

    Mike:                       Which [inaudible 00:29:06] in the show notes because your spelling is a little unique. You like me have some last name nobody can spell right.

    Darcy:                     Yes, that's right.

    Mike:                       So, for our listeners, if you don't see the show notes, it's Darcy which it sounds like Darcy. Luoma's L-U-O-M-A.

    Darcy:                     Yes. And Darcy D-A-R-C-Y with a Y. And so we've got on there a whole section on Thoughtfully Fit. We've got a blog. Every week we put an article up that talks about how to be thoughtful in your life whether it's dealing with emotional intelligence or conflict or tough conversations. We also have Thoughtfully Fit Thursdays on Facebook. I go live every week where I'm talking about something that has come up with clients whether they're individual clients or teams or organizations that I'm working with where I'm sharing more. And then we also have Wednesday Workout which is a two or three-minute every week video that comes out on all my social media platforms, LinkedIn and Instagram and Facebook that gives you a focus for the week. If you want to be more Thoughtfully Fit, what's your workout for this week?

    Mike:                       That's awesome. Our listeners, you get all those ways to really dive into this. Such a great system. Darcy, the work you're doing is so wonderful and what I love about having you on this show is you're a friend, and I know that your soul comes from such a wonderful space, so thank you so much for joining us.

    Darcy:                     Thanks so much, Mike. It's really a pleasure to be here. I love what you're putting out in the world.

    Mike:                       Well, thanks. For all of our listeners, you can join us on Facebook at The Respect Podcast discussion group where we throw up questions and people can engage with each other. We'd love it if you'd just subscribe to us on iTunes so you get it automatically every week.

    Mike:                       Thank you for joining us for this episode The Respect Podcast which was sponsored by The Date Safe Project at datesafeproject.org. And remember, you can always find me at mikespeaks.com.

    PART 3 OF 3 ENDS [00:30:54]

    #19 - Stacey Hanke: Do you have influence? How much?

    #19 - Stacey Hanke: Do you have influence? How much?
    Stacey Hanke dives into the journey of gaining and maintaining influence throughout your life. Do you have it? Are you sure? Explore "Influence" and how respect plays a role.
     
    * You are invited to join our community and conversations about each episode on FaceBook at https://www.facebook.com/MutuallyAmazingPodcast and join us on Twitter @CenterRespect or visit our website at http://www.MutuallyAmazingPodcast.com**
     
    BIO of Stacy Hanke (pronounced Hun-key):
         Stacey Hanke is author of the book; Influence Redefined…Be the Leader You Were Meant to Be, Monday to Monday®.  She is also co-author of the book;Yes You Can! Everything You Need From A To Z To Influence Others To Take Action.
     
          Stacey is founder of Stacey Hanke Inc. She has trained and presented to thousands to rid business leaders of bad body language habits and to choose words wisely in the financial industry to the healthcare industry to government and everyone in between. Her client list is vast from Coca-Cola, FedEx, Kohl’s, United States Army, Navy and Air Force, McDonald’s, Publicis Media, Nationwide, US Cellular, Pfizer, GE, General Mills and Abbvie. Her team works with Directors up to the C-Suite. In addition to her client list, she has been the Emcee for Tedx. She has inspired thousands as a featured guest on media outlets including; The New York Times, Forbes, Entrepreneur, Thrive, SmartMoney magazine, The Economist and Business Week. She is a Certified Speaking Professional—a valuable accreditation earned by less than 10% of speakers worldwide.
     
    LINKS:
     
    Books Stacey Recommends:
     

    READ THE FULL TRANSCRIPTION of the EPISODE HERE (or download the pdf):

    **IMPORTANT: This podcast episode was transcribed by a 3rd party service and so errors can occur throughout the following pages:

    Mike:                       Welcome to The RESPECT Podcast. I'm your host, Mike Domitrz, from mikespeaks.com, where we help organizations of all sizes, educational institutions and the US military create a culture of respect, and respect is exactly what we discuss in this show. So, let's get started. And welcome to this episode. We have a friend of mine, a very close friend, a really special, amazing person with a ... with just a brilliant mind and a cool energy source around her all the time. Stacey [inaudible 00:00:29] is the author of the book, Influence Redefined: Be the Leader You Were Meant to Be Monday to Monday, which ... such a brilliant statement, by the way. I love the "Monday to Monday" 'cause most people think Monday to Friday. Her team works with directors up to the C Suite for companies, including FedEx, General Mills, [inaudible 00:00:45], Nationwide, and Kohl's.

    Mike:                       Stacey, thank you so much for joining us.

    Stacey:                   Welcome. Thank you for the introduction. I don't know how I can top that.

    Mike:                       Well, let's dive into that introduction for a second.

    Stacey:                   Yeah.

    Mike:                       Some people listening are going, "What's a C Suite?" So, will you explain what you mean by when you're working with a C Suite?

    Stacey:                   Yeah. So, it's anyone from the CEO and their executive team.

    Mike:                       Okay. So, the highest level of the organization. That's where you're working with people, and you deal a lot in influence. That's your expertise. That is your subject matter. How does influence and respect ... how do they ... do they have a role together? And, if so, what's that role?

    Stacey:                   I was thinking about this before you and I hopped on this call because there's so many, to me, so many layers. So, I'm gonna just make it super simple to start, and then we can see how far we want to dive into it. When I look at influence, influence means, to me, is someone who really cares, puts in the work, the discipline, to make sure that their messages are clear, to make sure how, when they interact with someone, no matter if that's over the phone or in-person, they truly are designing a message that is important to what that listener's experience level is and knowledge level is with their topic. That's the message inside. The other side of influence, to me ... and this is ... I'm gonna get to where this respect ties to it. Is someone who really thinks through, "How does everyone experience me?" And that's all delivery. "Do I come across as I truly care, that I care about what is important to them, that I can build trust with them?"

    Stacey:                   And when those two are not consistent and they start to collide, I think we start really not thinking about respecting people's time, respecting people's choices. I always say to our participants, "Even if you host a meeting, whatever that meeting looks like, that doesn't mean people have to listen to you." I think you have to do the work to respect that, A, they showed up, and, B, they cared enough to be there in your presence. You've got to respect their time, and that's where I see there's a lot of correlation with your topic and my topic on influence.

    Mike:                       Yeah. And I think it's a struggle for people because influence is also ... authenticity's really important to it, right?

    Stacey:                   Yeah. I think the authenticity ties to the delivery piece that you don't just turn on your personality, your energy level, that you're suddenly different than what you are day in and day out. That, to me, is where the authenticity comes into play.

    Mike:                       And that's respecting your true expression.

    Stacey:                   Yeah.

    Mike:                       Your true self is the most authentic expression you can give to the world. If you're not giving that, you're holding back. You're not respecting your brilliance. You're not respecting your voice. You're not respecting what you have to give to the world.

    Stacey:                   Yeah. So, you're taking it from a different angle, where, really, it is first about your own respect and then taking it to who you're trying to convince, who you're trying to influence, who you're trying to build trust, connect, and engage. I think there's the other piece to this, and this ties to the consistency. I've seen it many times with my clients, where I'll see them as a leader, them interacting with their team, and it seems that they're really putting in a lot of thought and care to that group. And then I'll overhear them in another conversation with someone who might be higher up than they are or the same level that they are, and suddenly, the conversation is different than what they just told their peers.

    Mike:                       Do you think that happens because of fear? Do you think I talk to people differently out of fear? In other words, I talk to the same horizontal level in an organization and below as me-

    Stacey:                   Yeah.

    Mike:                       -'cause I don't have fear at that level, and I-

    Stacey:                   I think-

    Mike:                       Or maybe only below, right, in a hierarchy.

    Stacey:                   Yeah.

    Mike:                       But somebody at my level or above, I fear their judgment 'cause of how that can impact me getting back, higher up that ladder, so I'm not truly authentic [inaudible 00:04:32] myself out of a fear. Is that possible there?

    Stacey:                   Yeah. And then I think it ties exactly what you were just starting to say. Then you start disrespecting your authenticity, which, to me, is the same thing as disrespecting your consistency, that people are guessing who shows up from conversation to conversation to conversation. And, to me, that ties all to respect. I mean, you and I both know. We ask ... we always work with our participants, asking them, "How do you want to come across every day of the week, no matter who it is? What are some adjectives that come to mind?" And believe it or not, as they're throwing out "credibility," "confidence," "knowledge," "authenticity" and I'm waiting for "trust ..." I'm waiting for it, waiting for it. And maybe one person will throw it out, and if they don't, I give it to them. And I always turn to them and say, "Every one of you should write that down because, let's face it, if people like you, they'll listen. That has no influence around it. When people start trusting you, they start respecting you." And that, to me, is where influence comes into play.

    Mike:                       That's really powerful, and I've fallen guilty of it because I think, "Oh, I don't want to say the wrong thing," right. And so, I'm very aware of language because, in my line of work, the wrong word can actually do harm-

    Stacey:                   Yeah.

    Mike:                       -to survivors and to others, but what you can make the mistake of doing, then, is thinking, "I need to sensor all my language" versus "I just need to be me. I know that this over here could do harm. I'm not gonna say that. So, stop censoring everything I'm saying." And I think a lot of us in society do that. We censor ourselves because we're afraid the true us won't be accepted, and in doing that, we lose trust. To me, it's amazing. There are people that we will disagree with, vehemently, their values, but millions will follow them because they're consistent. They know that they're getting with that person. Politically, this is so true. There are people that follow certain politicians-

    Stacey:                   Yeah.

    Mike:                       -because they're so consistent. They can trust them even if they don't agree with all lot of what that person ... they'll ... "I can trust them. I can trust that person." And so, I think what you're saying is so true, and we all forget about, one, the consistency. And those people are willing to say what needs to be said in their mind. I'm not saying it's the right thing to say, at all-

    Stacey:                   Right.

    Mike:                       -but what they believe needs to be said, they say it, and they're consistent about that.

    Stacey:                   And this is the part ... if anyone right now is watching this and they're thinking, "Oh, come on. It's common sense. I know that." Isn't that what is, in life, the most difficult? It's the common sense. It's not the common practice, and, to me, when ... what really wanted me to get on this podcast with you is when you think about respect, it's a word that's been around forever. But as we live in this world of noise and there's tons of messages coming to our plate, we're all ... I think we all fall into that fear of saying the right thing, doing the right thing, that, suddenly, we lost the 101, the basic 101, that I'm guessing most of our parents have taught us, and that's just "Be true to yourself. Respect others, no matter who it is. And make sure that 'To be true to yourself' means you're consistent." No one is ever guessing who shows up, and the minute you start affecting that, people start doubting.

    Stacey:                   But if you're consistent, you will eliminate all doubt in your listener's mind.

    Mike:                       Yeah. And what I loved ... this weekend, I was at an event where we were hearing some speakers, and the person was talking about personal branding. And it was so interesting because what the expert said was that personal branding was personal self-expression. And what most-

    Mike:                       -people make the mistake of thinking is personal branding is "this brand I have to create that sells" versus understanding that personal branding is actually the ultimate example of personal self-expression, that you fully express and that you are you, so I know what I'm gonna get with you. I know your brand. Then I'm gonna align with the you that I know is always gonna be true, and I want that. I want that. So, yeah, you might lose some friends over here. You might lose them, but you're gonna gain the friends that align with you. And I think that's the fear that, if we truly are self-expressive and consistent in that, we're gonna lose some people, but you're gonna gain. Like, in the world of business, you're gonna gain clients that are so in-tuned with you, you're gonna be with each other forever.

    Stacey:                   It's so true. You're starting to ... and I think this applies to our personal life and our professional life. I'm just going to throw out Facebook for a moment, only because there was a conversation with one of my clients about it the other day. And he was saying ... he was like, "I can't stand Facebook. I don't like being on it," he goes, "because everyone's life is so great. Everyone is just having such a great day." He goes, "Are you kidding me? Who would ever put on Facebook 'I'm just not feeling well today?'" And we all have it, right? So, that's one example of we now live in this culture, where, I said earlier, there's a lot of noise, and we're always trying to fit in with that next group, with that next crowd. And does it tie in with we're afraid of what to say or are we losing that authenticity or sitting back or trying to watch everyone because now we can see people more often through social media? Get back to the basics. Get back to ... [inaudible 00:09:31] you know I love country music a lot, and there's that Tim McGraw song that is "Humble and Kind."

    Stacey:                   And if you listen to the lyrics, they're so simple, but we just have forgotten it. And a lot of those lyrics tie to "Respect the people that are around you." I come in from an angle, "Respect their time." Every time they come to listen to you, make it the best 10, five, 20 minutes that they always feel like you don't waste their time. You always give them an action step because that's the purpose of the conversation, and there's always some value. There's always some value proposition that's ties to it. If you could do those three things, I bet people look at your name, when it appears on their Outlook calendar in the morning, a little differently, meaning, "Okay. I don't even have to bring my technical gadget. Mike will make all use of time that is my value, and he'll be done in 20 minutes, as he promised."

    Mike:                       And I love that 'cause that's all about respecting their time, and before, we were talking about making sure we're being ourselves in that moment of respecting their time, that we're truly saying what needs to be said. And that reminded me of a quote I heard this weekend. It was from Jason Gold, but he said, "Authenticity is what is left over when you stop trying to manage impressions." Isn't that powerful? Which is what you were just talking about. We're all over social media trying to manage impressions, which means we're not ourselves.

    Stacey:                   We're not, and we're just ... we're losing that. We always use the line with our clients, the ones that are ... we have a lot of clients that are virtual. I'm sure our listeners understand that, and I had a conversation this morning with a client. And she said, "We've relied too much on it that we're starting to get lazy when we really could have a live webcam conversation or not." I said to her, "Maybe it's something as simple as telling your folks, your team, to hang up the email and pick up the phone." I know it seems like such an ancient concept. Or, turn on your webcam. That, to me, is another way for them to see your authenticity, another way to respect their time. You're just ... you're putting that extra effort versus anyone else out there that sends a quick text, and in the bottom of the text, it says, "Excuse my typos."

    Mike:                       Oh, I just had somebody do this the other day to me, and it was awesome. I don't know the person. I didn't know the person. They friended me through Facebook because they're a podcaster, and I'm a podcaster. And, in the Facebook Messaging, he sent an audio message: "Hey, Mike. Just listened to your show. Love your show. I love the blah, blah, blah." And I'm like, "Wow, this is cool," and hearing this person's voice, it took no more energy, but so much more personal than his written word, which I would not have felt that-

    PART 1 OF 3 ENDS [00:12:04]

    Mike:                       So much more personal than his written word, which I would not have felt that passion, that energy. It was just incredible. So I think sometimes we get caught up in, well those other things take more energy. No, they don't. That's the myth. It's actually quicker to talk than to type.

    Stacey:                   It's so much quicker. I was just told on Friday you can do that through Twitter too because a client of mine received a tweet that was an audio retweet. I'm like brilliant.

    Mike:                       Yeah. What do you think are actions people choose, strategies that people choose that jeopardize their ability to be seen as respectful or as trustworthy?

    Stacey:                   That jeopardizes it? First, I go back to the technical gadget, you know your phone. It'd be as if we were on this podcast but I just have to quick check email.

    Mike:                       For anybody whose listening, she's literally checking her email on her phone as we're talking.

    Stacey:                   Right but there's so much distraction. When I travel I spend a lot of time with my laptop in a restaurant because I love the energy around me. And it is a research project every time because you just look up and half the people are down in their technical gadgets. You can tell it's a pet peeve of mine. And I see it with leaders that'll do it in their meetings.

    Stacey:                   And I always tell them, how you behave is how people respond. If you do it to your teams, they're gonna do it to you too in a meeting. It's fair game. I mean that's a big piece, we're really losing the ability to look people dead in the eye, when we're having a conversation. We don't do it anymore. And it's free.

    Stacey:                   It's free to build trust just by looking people dead in the eye. We're so caught up in all the distractions around us, we're not paying attention, we don't focus on what's happening. And our mind is always wandering, which I think someone can tell when your minds wandering too. You're not quite there.

    Mike:                       Yeah, when I ask audiences what does it feel like to be respected? They say words like, seen, valued. So if you're on your phone, or I'm on my phone while you're talking to me there's no way you feel seen because you can't even see my eyes.

    Stacey:                   Yeah.

    Mike:                       And I remember when I would coach kids, youth in middle school, and we would say the way we know you're listening is when we can see your eyes. That's how we know you're listening. It tells us we're being seen. And you're seeing us, and we're seeing you. And it's so powerful. And you think many of us as parents, in corporate America, we can all fall guilty.

    Mike:                       So I don't want somebody listening going, "Well jeez do you never do that?" Yeah, we do that, but the thing is can we catch ourselves and say, I want to reduce that dramatically, that behavior?

    Mike:                       And when I catch it I want to acknowledge it for the error it is. So if I am doing it, I looked at my phone while you were talking that wasn't okay. And I want to apologize for that. You are what matters because now I acknowledge it.

    Mike:                       Now if I keep doing it, it's not gonna mean anything. But if I acknowledge that and don't repeat that behavior that's powerful.

    Stacey:                   You hit something very key there. I like the fact that you said you and I. I do it. I get caught doing it. Heres the difference though, I know when I do it. And to me that's part of this authenticity and having that consistency.

    Stacey:                   Its being aware, self aware that when you are doing something, body language, that's not consistent with trust, credibility, its not consistent with your message. So that would be your first answer to that question that you asked.

    Stacey:                   I think the other piece is when you're in a conversation and everything that you say is so incongruent with the conversation at hand because you can tell that person is completely drifting and not listening to what you're saying. And it's Q&A, Q&A would be a good example of that.

    Stacey:                   When we jump in perhaps it's during a meeting, someone asks you a question, and you're already formulating your answer. And then you go on and on. And you talk about what you think they should hear, rather than what is really important to their need and their expectation.

    Mike:                       Along that same path of being inconsistent in what we say, I know I certainly have fallen prey to this and I think when you have an analytical mind, and I don't even think that. I think that's an excuse we make.

    Mike:                       I think as human beings we like to talk negative I don't know the psychology of why. I don't know if that's to make ourselves feel better at times. But we can be negative. And when we have a caring, respectful, image, and that's who we are.

    Mike:                       But then we don't speak that way around certain people. When we're around that one person there's a lot of negative energy and we go there. We go to the gossip, we go to all of that.

    Stacey:                   Yes.

    Mike:                       We lose trust don't we? We lose all influence. So how do you help somebody, all of us from getting caught into that? And is there a place for people to go, but I need somewhere to have that expression. What do I do with that feeling? Like I want to be able to evaluate what I just saw and talk about that. And there was negative to it. Why can't I do that without harm to breaking this trust?

    Stacey:                   I think there's a piece that you can go there. I would always be careful. And this is just a personal recommendation. Take it for what it's worth. I would always explain why I feel that way and where it's coming from.

    Stacey:                   I go back to since I focus on body language, I go back to it sounds a little bit different when I'm talking to someone negative and the body language supports that. Meaning I'm all negative with my facial expressions, the tone of my voice, my gestures.

    Stacey:                   Versus I can tell you something that's negative but do it in a way that softens it. I'm not saying softening it jeopardizes your authenticity. Again you've gotta make sure that every time you're in those conversations that might get caught up in the gossip or the negativity, get rid of the core to the gossip.

    Stacey:                   And focus on, well why are you saying what you're saying? Why does your opinion stand the way it is? And make sure that if you think there's any confusion what you're saying, I would always explain, heres why I'm coming at this subject from this angle.

    Mike:                       I love that because that's reframing. I'm reading a book right now called, Designing Your Life, which is all about how we reframe things. Whether we choose to reframe or not. And that can build trust. You're not gossiping if you reframe right?

    Mike:                       If I go, I was at this thing and Dave this, I couldn't believe Dave did that. Okay, that's gossip right?

    Stacey:                   Yes.

    Mike:                       That's just pure negative. There's nothing else coming out of that. It's me venting. But if the world knows I talk that way about Dave, then they can wonder if you're gonna talk that way about me? Therefore, I don't feel safe around you. I don't trust you. You've lost influence. By what you've described that would be a loss of influence.

    Stacey:                   Yes, and you'd lose respect for it.

    Mike:                       Yes.

    Stacey:                   And it's easy you can get caught up in that.

    Mike:                       And I could have reframed it. I could have reframed it and said, I'm really curious why Dave made that choice. I'd be curious to ask Dave why he made that choice at that moment because that was a little bit different than what I expect Dave to do at that moment.

    Mike:                       There's no gossip to that. That's a wanting to learn, wanting to be curious. And it also means I'm being compassionate to Dave because we all make mistakes. So people have the right to gossip about me because there's mistakes. What if they were curious instead of gossiping? And I know I've fallen guilty to this.

    Stacey:                   Exactly, we all have. As long as we learn from it. I always say, we're going to continue to make mistakes, and fail, and hurt people. It's knowing when you did it and don't do it again. I think that's not what I'm talking about when its consistency by the way.

    Mike:                       Right.

    Stacey:                   Learn the mistake and do it. I love the way you reframed it. You know what I think? That to me, the example you just gave, if someone said, "Well how would I define a good communicator versus someone whose influential?" What you did that's an influential communicator. That they take a moment, they may be listening to as the gossip is happening.

    Stacey:                   They release it back and listen to what's going on. And in their mind they're taking the time to really give that response of how will my words land on this persons ears? And how will they translate it long after this interaction is over?

    Mike:                       Yeah, it's taking responsibility for the impact of your words not just the words.

    Stacey:                   Exactly.

    Mike:                       There was a quote on Facebook this year that said, "I'm only responsible for my words not how you hear them." Which I thought, no that's a horrendous lack of responsibility because that implies words have no power and I can just say them.

    Mike:                       And I can say, "Yes I said them but your reaction is the problem not my words that are the problem." Which is really, really messed up. It's callous. There's no other way to put that at that moment. And it was just a quote that was out there but people were sharing it like, isn't this funny? And I'm like, there are a lot of people who operate that way actually.

    Stacey:                   I agree with that. Or it's going to the next level where, just because I communicated a message you understand it, you'll act on it, this is another pat of respect. It's your responsibility to work as hard as you need to work to make sure that your message is right for the listener.

    Stacey:                   And when I say right, it's adaptable to what they already know about your topic, their knowledge level. And its starting to meet their level of understanding so that they can act on your recommendation.

    Stacey:                   I always tell individuals that I work with, you've gotta do the work. You've gotta do the work to get people to listen to you, to answer you, to respond to you and act on your recommendation.

    Stacey:                   And it kind of ties to that quote you just make the assumption that if I throw something out there, people respect that I'm having the conversation with them and they'll act on it. Not anymore, too many messages are coming at us 24/7. It's harder now than ever to stand out from that noise.

    Mike:                       And Stacy you sent out newsletters via email that give people great content, great information. And I love it because there's two sides of this conversation. There is the you're not as influential as you think you are.

    Mike:                       You work with some of the biggest brands in the country, people in very powerful positions that dictate the lives of thousands, tens of thousands of people out there. And they're not as influential as they think they are.

    Mike:                       And then we have people who are authors and speakers. And you're going, you're not as influential as you think you are. But on the flip side, you don't want them thinking then I have no value. That I'm not influential.

    Mike:                       So how does somebody whose listening to that going, yeah if I put something out to the world, not a whole lot of people are gonna act on it. The majority of the worlds not gonna act on it. I'm not influential therefore why try? Can you explain that so that people don't get caught up in the, I don't have the influence others have so why would I bother?

    Stacey:                   Yeah, so it definitely is a catchy phrase. And you know that's all part of it because we want people to hear us. Heres my point behind that, and I'll compare it to like an athlete, an actress, anyone that practices constant. That no one, an athlete for example, do you have a favorite?

    Mike:                       I don't have a favorite. I have ones that I love their achievements. I've learned that we gotta be careful of knowing that doesn't mean their personal lives are in order.

    Stacey:                   You're right.

    Mike:                       But their achievements. Michael Phelps achievements in the pool ... I was a swimmer, are unbelievable.

    Stacey:                   You can only imagine because he's so unbelievable with his achievements, he wasn't born with those skills. And he gets that no matter how good, and all those medals that he has already earned, he still practices. It doesn't stop.

    Stacey:                   And what I have found throughout the years before I started really pushing that phrase, "You may not be as influential as you think you are," I'd be working with these leaders and they would come off with these comments of, "I communicate all the time I'm good." "I worked hard to get to this position therefore I'm influential." "My title determines the level of influence I have."

    Stacey:                   And once we started to do a lot of work with that C Suite, we realized just because you feel good, just because you've got this experience, doesn't mean you are influential all the time. And we use those sports analogies a lot where we talk about you're influential if you are consistent with your body language, your messaging.

    Stacey:                   If you're constantly getting feedback, and I'm not saying, good, nice job. But you're getting feedback and you're always having that deliberate practice, like Phelps does, you're on that track to be influential.

    Stacey:                   I'm not solid influential, but I get that. I also do the work that I'm constantly working towards that. I think there's definitely people that are more influential than others but the ones that are, they're aware of it. They're constantly getting feedback.

    PART 2 OF 3 ENDS [00:24:04]

    Stacey:                   Ones that are, they're aware of it. They're constantly getting feedback, they're practicing these skills.

    Mike:                       And your book brilliantly teaches how to do that. You teach people how to seek the feedback, how to become aware of where their weaknesses are, 'cause it could be one thing they're doing that's killing their ability for people to hear 'em, and they're totally unaware. But they're willing to seek that out, they're willing to ask questions.

    Stacey:                   That's it. I mean, I get coached. I have several coaches. Just when I get comfortable in my communication and the way that I interact with individuals, my coaches rip me apart and I realize, "Alright, now I caught this habit. Where'd I pick up this? I've got this to work on now." And to me, that's someone who's influential, that understands this is a lifelong learning. And that someone that truly respects how they show up everyday not only impacts them as a person, and their values, and their ethics, it also impacts everyone around them, in their personal life and their professional.

    Mike:                       Well, and you were speaking, and, you know, personal and professional, what do you think is the greatest lesson you've had dealing with respect in your own life?

    Stacey:                   How much time do you have? You know, you've heard me talk about my parents before, and I grew up on a farm, and my parents are 78. My dad retired several years ago literally for six days, and on the seventh day he was back up and doing his thing. He still is. That's where I learned my respect. I remember my dad telling my sisters and I, he always said, "If you show up on time, and you follow through, you will be the top 1%." Now that's my dad's statistic. He gets that from nowhere but up here. That's just his own thing, and I remember as a little girl thinking, "Oh, that's easy."

    Stacey:                   Like, "That's all you have to do?" He kept ingraining that, and I watch my dad, I guess a third thing, he would always say, "Be kind to everyone around you. It doesn't matter their culture, it doesn't matter what they do for a living." And my dad modeled that. My dad models all of that to a T. He still does, and that's where I learned this whole idea of respect, that, from little on, I've always been told it doesn't matter who that person is, respect them, as it's someone that you wanna be their best friend, or you admire, and that's pretty basic.

    Mike:                       I love it. And you, Monday to Monday. That is your slogan, the Monday to Monday, which, what I love about it is, you know, anybody listening right now should get one word consistently: consistent. Right? That's the word that you have been very consistent about throughout this discussion, and Monday to Monday bleeds it. Right? There's no days off in being yourself, truly yourself. You should always want to. Whether you're at work or at home, you should wanna be that person.

    Stacey:                   You just wanna make sure that the best of you shows up, as much as humanly possible.

    Mike:                       Yeah.

    Stacey:                   And I've heard people say, "Come on. Monday to Monday? You never take a day off?" Well, it's not like taking a day off. Are there times I just lay back and I relax? Of course. But I also, I think, if you'd ask any of our clients, if you'd ask any of my friends, you'd get a pretty similar response from people, and it goes back to where we start this conversation. In my world, that's how I define respect.

    Mike:                       Yeah, and what I appreciate about that is I think that if I ran into my friends who love me well, they know I love to dance. I absolutely ... people who know me know I love to dance.

    Stacey:                   Remember, that's how I kinda first met you?

    Mike:                       That's right.

    Stacey:                   Because we were at some event, and you were ... totally had your dance shoes on, I'm like, "He's got it down."

    Mike:                       Well, thank you. And there are times where my clients have known it, which I'm cool with, and people are like, "Why would you post that? Why would you ... ?" 'Cause that's who I am. Like, why would I not post that? What's inappropriate about that? There's nothing ... but it, "Well, that's not your topic, or that's not ... " But it's who I am, and what I've learned more is the more I share that the more my clients can trust me because it's not just always talking to us about the topic. Right? That this the same Mike ... I've traveled with Mike, and I've seen him dance at this public square in a city in Greece.

    Mike:                       You know, one of my clients saw that happen, 'cause we were all out together and these kids were street dancing and I jumped in, and why not? Right? That's who we are, and I think that's where people make the mistake when they hear Monday to Monday. They think, "Work. I have to work on this Monday to Monday." Versus, are you just being your best person? Everyday I wake up, I wanna be my best self. Whether I'm working or not, I wanna have my best day. An off day especially, right? Why wouldn't you want it to be amazing, and allow yourself to be your truest self?

    Stacey:                   Yeah, yeah. I was ... this is on a personal side, I was at a restaurant, this was a couple months ago, and it was two parents, I'm guessing. They were parents, meaning married couple, and they had three little kids. Little kids, and the kids were not exactly well-behaved at the table, and the minute that the mother got up to go to the restroom the kids were angels. It was like turning the faucet, Mike, on and off. The minute she came back it was an absolute circus, and like, okay, what's the consistency there? What's happening?

    Stacey:                   I've read stories of ... I had one, this was a while ago, this is in the book, where I was speaking at a conference and the CEO was up on stage presenting, he was kicking off the conference for the week. It was a sales conference, so it's a big deal. They're pulling their sales professionals out of the field for a full week; that's a big deal. And the CFO, she's sitting next to me, and she's on her phone the entire time that he's up there talking about how critical it is that we focus on our development. I'm thinking, "Everyone sees her," because the house lights were on.

    Stacey:                   It gets better, she goes up on stage, CEO comes off, the CFO, who was just on her phone, is talking about how critical it is, we've pulled you out on the field all this week, it's so critical to focus on your development this week, we ask that you shut off your phones. And just that moment of, I'm like, "She obviously isn't doing it on purpose; I don't think she got it." That her behavior is on display. We're all on display. I do find, as you climb that corporate ladder, the camera is always on.

    Stacey:                   People are watching leadership because they want to try to figure out how do you do it, because you truly are a representation of, not only that team, but I think your company culture as a whole.

    Mike:                       Well, and that's what I love about our work, that, when you're a speaker and you're on that stage, everybody's watching you, and when you're off that stage, everybody's watching you. Everybody.

    Stacey:                   Yeah.

    Mike:                       And people go, "Well, that's the burden of sort of in that public ... " and I don't mean celebrity public life, but where people watch you publicly. "That's the burden of it," and I think, "Well, it shouldn't be a burden if you are who you are. There should be no even thought going into what I'm doing offstage. If I am who I am onstage, then why when I walk off is it a burden to be who I am? The only way it'd be a burden is if I wasn't authentically consistent on that stage, 'cause then I have to put a show on when I'm offstage.

    Stacey:                   I've gotten it before, but you can relate, Mike, where you're at the conference, you're at the event, and then you're at the airport and you run into the participants?

    Mike:                       Oh yeah.

    Stacey:                   I've had participants ... where I'm just, my head's down, I'm working on my laptop or whatever in the terminal, I had someone once come up to me, and they kinda sat and they kinda looked at me and they're like, "Oh my god, you look the same." "Yeah?" I mean, it's just, it's interesting. Or, how many times do you get, when you show up at an event, when you haven't met the planner, or your buyer in person, just over the phone, I've heard a lot of people say, "You look like the person on your website." I'm like, "That's good. I guess that's a compliment, yes."

    Stacey:                   But it's little things like that that still scream "respect."

    Mike:                       Yeah, I had a person today, or not today, this weekend when I was at an event. I'm offstage, I had spoke, actually, a day or two before so this was the last day of the event, and people were ... someone was talking to me, and when they were talking to me we were into this deep conversation, and then someone else talking to me, we were in this deep conversation, and I walked our, and then a participant did not know I was behind her when she was talking to my wife Karen, and said, "He'll never get out of there. He'll never get out of there because of how deeply he's talking to everybody."

    Mike:                       And I was literally six inches from her, she did not know, and Karen pointed at her like, "He's on your shoulder." But what I thought was interesting was that she was surprised that I was having deep conversations with people, because in her mind, speakers don't have time for that. Right? Speakers get off the stage, and they don't make time for us. They leave. So if he is gonna have these deep conversations, you're gonna be here all day, because people would ... it was just interesting the way she thought it out, and she even made a comment that verified that.

    Mike:                       You know? And so you're like, "How sad that there's a reputation there that either somebody who's been in the public eye in any way, whether it be from a stage or performance, that they're not gonna care about the people in the room." And so if they do, it's very striking. Which is sad, because shouldn't that be the norm? That's why you came in the room in the first place.

    Stacey:                   Yeah.

    Mike:                       Well, I wanna thank you. You've been ... gave us so much brilliance today. There's three books you recommend in addition to your own. I'm gonna have the links to all those, Real Leadership, Talk Like TED, and Mastering The Complex Sale, I'm gonna have those links on our website for anybody who wants to check those books out, 'cause I love to share the books that the people I have on are reading, I think that's always powerful.

    Stacey:                   Of course. Thank you so much, you're doing amazing work. Keep doing it and influencing everyone around you.

    Mike:                       Well thank you, Stacey. For everyone listening, we'd love to have you join us on Facebook. We have a discussion group, the Respect Podcast Discussion Group. Tell us your favorite part of the interview, questions you may have. Dive in there, and of course, we're always at mikespeaks.com if you want to find me.

    Mike:                       Thank you for joining us for this episode of the respect podcast, which was sponsored by the Date Safe Project at datesafeproject.org and remember, you can always find me at mikespeaks.com.

    PART 3 OF 3 ENDS [00:34:01]

    #18 - Amy Oestreicher on Surviving Sexual Assault, PTSD, & Thriving

    #18 - Amy Oestreicher on Surviving Sexual Assault, PTSD, & Thriving
    Amy Oestreicher shares an open and honest conversation about PTSD and living life with PTSD. She discusses the role of creativity in a way that is not often discussed. You’ll hear of some wonderful resources in books and more in this thoughtful and helpful discussion with host Mike Domitrz.
     
    Links to Amy's book are:
     
    * You are invited to join our community and conversations about each episode on FaceBook at https://www.facebook.com/MutuallyAmazingPodcast and join us on Twitter @CenterRespect or visit our website at http://www.MutuallyAmazingPodcast.com**
     
     
    BIO of Amy Oestreicher: 
    Amy Oestreicher is an Audie Award-nominated PTSD peer-to-peer specialist, artist, author, writer for The Huffington Post, speaker for TEDx and RAINN, health advocate, award-winning actress, and playwright. As a survivor and “thriver” of multiple traumas, Amy eagerly shares the gifts of life’s “beautiful detours” her educational programming, writing, mixed media art, performance and inspirational speaking. Amy has headlined international conferences on leadership, entrepreneurship, women’s rights, mental health, disability, creativity, and domestic violence prevention. She is a SheSource Expert, a “Top Mental Health” writer for Medium, and a regular lifestyle, wellness, and arts contributor for over 70 notable online and print publications, and and her story has appeared on NBC’s TODAY, CBS, Cosmopolitan, Seventeen Magazine, Washington Post, Good Housekeeping, MSNBC, among others.
     
    To celebrate her own “beautiful detour”, Amy created the #LoveMyDetour campaign, to help others cope in the face of unexpected events. Her passion for inclusion, equity and amplifying marginalized voices has earned her various honors, including a scholarship from the Association for Applied and Therapeutic Humor Professionals, the first annual SHERocks Herstory National Performing Artist Honoree, a United Way Community Helper award, and a National Sexual Education Grant honor. To creatively engage student advocacy efforts, Amy developed a trauma-informed program combining mental health education, sexual assault prevention, and Broadway Theatre for college campuses, organizations and conferences. She has designed a creative curriculum for “Detourist Resiliency,” an outreach program taken to schools, hospitals, and at-risk youth. She also has launched Detourist peer-led chapters on college campuses, Detourist creative arts workshops, and an online community to creatively fight stigma in society through storytelling. “Detourism” is also the subject of her TEDx Talk and upcoming book, My Beautiful Detour, available December 2017.
     
    As the 2014 Eastern Regional Recipient of Convatec’s Great Comebacks Award and WEGO Health 2016 “Health Activist Hero” Finalist, and WeGO Health Expert, Amy is a passionate voice in the ostomy community, founding the online community Fearless Ostomates, speaking for National and Regional WOCN conferences, and writing for the official print publication of the UOAA. Her presentations on alternative medicine, and patient advocacy and healthcare have also been accepted to international conferences on patient care, internal medicine, medical trauma and therapeutic humor in hospitals. She has devised workshops for the Transformative Language Arts Network National Conference, the Eating Recovery Foundation, the 40th Anniversary New England Educational Opportunity Association Milestones Conference, the Annual National Mental Health America Conference,2016 American College of Surgeons Clinical Congress, and others. She was the 2016 keynote speaker for the Hawaii Pacific Rim International Conference on Diversity and Disability. and will be the featured keynote speaker at the 2018 International School of Social Work Conference in Ohio.
     
    As a playwright, Amy has received awards and accolades for engaging her audiences in dynamic conversation on trauma’s effects on society, including Women Around Town’s “Women to Celebrate” 2014, BroadwayWorld “Best Theatre Debut,” Bistro Awards “New York Top Pick, and the “Singular Award” at the Sarasolo Theatre Festival, presented annually for a “performance that is exceptionally uncommon, groundbreaking, original and inventive.” Amy has written, directed and starred in a one-woman musical about her life, Gutless & Grateful, touring theatres, schools, festivals, conventions and organizations since it’s 2012 New York debut. Gutless & Grateful is currently being licensed to students across the country for academic projects and competitions. Amy spent Fall of 2015 participating as a playwright and performance artist in the National Musical Theatre Institute at the world-renowned Eugene O’Neill Theater Center, where she helped to develop the full-length multimedia ensemble piece, The Greeks Are Trying to Tell Us Something, and was a writer, actress, composer and set designer for “Playwrights and Librettists” – a festival of 27 30-minute plays in five days. Her original, full-length drama, Imprints, exploring the physical and psychological impact of trauma, premiered at the Producer’s Club in 2016, and is currently in development for a full New York production as Flicker and a Firestarter. Her short plays have been published by the Eddy Theatre Company and finalists in Manhattan Repertory Theatre’s Short Play Festival, as well as NYC Playwright’s Women in the Age of Drumpf. Her theatre education essays and monologues have been published in Creative Pedagogy journals, as part of a theatre curriculum for high school students in the Philippines, and as a teaching artist, she is a strong advocate for arts integration and education.
     
    Amy’s collaboration with Beechwood Arts on the immersion salon, “Resilience and the Power of the Human Spirit”, has traveled around the world to health and arts facilities as a public installation, incorporating her monologues, art, writing and recipes to express the life-altering detours and ultimately the invaluable gifts of her resilient journey. Amy is also an active artist and teacher in the Jewish community, being honored by United Way in 2005 for her music programs at Hollander House, completing artist residencies at Art Kibbutz, and delivering “Hope, Resilience & Biblical Women” keynotes for synagogues and religious schools. After studying Theatre of the Oppressed in her studies at Hampshire College, she helped to train ACTSmart, a Playback Theatre troupe in Amherst, MA. She is also a passionate arts education advocate, a successful mixed media visual artist, a continuing education studio arts teacher, and an active member of the League of Professional Theatre Women, League for Advancement of New England Storytellers, Fairfield County Cultural Alliance, Alliance for Jewish Theatre, Theatre Artist Workshop, and several art guilds throughout Connecticut and New York.
     
    Amy is currently developing a multimedia performance project incorporate her original music compositions with the oral histories of her grandmother, a holocaust survivor with musical director David Brunetti, and developing a new multidisciplinary solo musical based on herthird TEDx Talk this year: healing from trauma through the archetypal hero’s journey. She is also working on a full-length play with music, LEFTOVERS with director and dramaturge Susan Einhorn, based on her life after the surgical ICU. She is leading mixed media creativity and solo performance workshops to promote creativity as a mindset, an essential survival skill. Amy also offers creative coaching and consulting services help others navigate their own “life detours,” and prides herself most on ending each night with a gratitude list.
     
    As the creator of Gutless & Grateful, her one-women autobiographical musical, Amy has toured theatres nationwide. She also premiered her drama, Imprints, at NYC Producers Club in May 2016, about how trauma affects the family as well as the victim.
     
    Her #LoveMyDetour campaign helps others cope with unexpected events. “Detourism” is also the subject of her upcoming TEDx talk and book My Beautiful Detour.
     
    LINKS:
     
    Amy's Social Media:
    Twitter: @amyoes
    Instagram: @amyoes70
     
    Link to R.A.I.N.N. (Rape, Abuse, & Incest National Network) at www.rainn.org
     
    Books Amy Recommends:
     

    READ THE FULL TRANSCRIPTION of the EPISODE HERE (or download the pdf):

    **IMPORTANT: This podcast episode was transcribed by a 3rd party service and so errors can occur throughout the following pages:

    Mike:                       Welcome to the respect podcast. I'm your host, Mike Domitrz from mikespeaks.com, where we help organizations of all sizes, educational institutions, and the U.S. military create a culture of respect, and respect is exactly what we discuss on this show. So let's get started. This week's episode, we want to get right into it here 'cause you're going to be incredibly inspired by our guest's journey back to wholeness and reclaiming her voice using creativity as her lifeline. She gratefully discovered the upside of obstacles. Today Amy is a PTSD specialist, artist, author, Tedx, and Rain speaker, award-winning actress, a playwright, and mental health advocate. That is Amy Oestreicher. Thank you, Amy, so much for joining us.

    Amy:                         Thank you for having me. I'm excited to be here.

    Mike:                       Absolutely. And so we want to dive right into this. The show, obviously, is all about respect, but you bring a different perspective in that you talk about PTSD and trauma. And let's get right into that. So when people hear trauma and PTSD, what form, or does it matter, that you're referring to?

    Amy:                         Well, what I'm referring to is, there's trauma that comes from many setbacks and many unexpected twists and turns in my life that I didn't expect, that really didn't come to my realization until years and years later. So for PTSD, something can impact us that can completely change our lives overnight, and we might sit with that for a bit, and slowly we feel that something isn't right. I don't feel the same. And slowly those memories come to surface, and I found my way through piecing together those memories and finding healing through creativity. PTSD, for me, started, with being sexually abused by a teacher that I trusted. And an example of a symptom of PTSD is the freeze response, where you don't think anything has happened, and you kind of wake up and go about your life, and think everything's as you were, and suddenly something is off, disassociation, meaning the world is around you, and you're somewhere apart from it wondering what's going on.

    Amy:                         I did not say no or fight back, although my mind was clearly thinking those things, but I just froze. I saw myself as somewhere separate. And years later it would take a lot of work to kind of bring those memories to light and start to heal through remembering all of that.

    Mike:                       Well, one, I want to thank you for sharing your journey, your strength, your courage as a survivor. And I think this is an important topic because a lot of times when people hear freeze, they think that the natural human response is freeze or flight or fight. They tend to think, oh, most people flight or fight. They think that, and they forget that freeze is actually the most natural human reaction under stress in our DNA system as human beings, because back in the times of cave people, you did not fight the creature there was 20 times larger than you.

    Amy:                         Right, right.

    Mike:                       You either played dead, freeze, or you ran. Fight was the last thing you did. So a lot of times people hear it and they go, "Why didn't you fight?" Because it's the last innate response that the human body is likely to have because naturally it's to freeze or to run. And in certain situations, running's not an option. Child teacher, you can definitely feel like, I don't have that option. So to freeze is the natural thing to occur, and I think too often people don't realize that.

    Amy:                         Exactly.

    Mike:                       And so I think for anybody listening, thinking that, saying, "Well, why didn't the person fighter? Or what ..." Those are not innately in our DNA. So the body reacts under stress to its most innate natural things that it thinks it should do, that saved it over thousands of years of human being in existence. And that's what can happen in that moment. Is that true?

    Amy:                         It's true, and I love to bring up an amazing resource that I found that, that changed my perspective on the freeze response. It's called ... It's a book called Waking the Tiger by Peter Levine. And what caught me, and what you brought up is, Peter Levine spent a lot of time just studying animals in the wild, and he saw that a gazelle when it's kind of running free it ... And a predator attacks it, it just plays dead. And then once the attack is over, it will just get up and just run and run and run and discharge that natural energy and restore its homeostasis and be back to normal. And Peter Levine was like, "Well, why can't humans do that? Why did we get stuck in that?" And, well, we have a brain, and we think ourselves, we overthink ourselves, and we stay frozen in that nestle, that bunches of energy, when really we just need to discharge that energy like the gazelle that is running through the wild. And we need to find a healthy container to get that capsulated energy out and bring it to light.

    Amy:                         Eventually through talking about it and sharing it or whatever feels like a release to you, but he really, Peter Levine really took his cues from these animals in the wild that have this freeze response in them, and they know how to know from it. And I think the community really needs to understand what goes on in the freeze response to really support survivors and understand that this may be all tucked in and it needs to be brought to light.

    Mike:                       Yeah. And one of the problems that communities can put on survivors at times is trying to understand why the survivor did what they did, instead of not understanding, the issue is what the predator did, not with the survivor did or did not do. To focus on whether the survivor fought back or run is missing the point. It's all about what the predator did. Now we need to be supportive of the survivor so that they can, like you said, be able to live that life, to be able to live a full life.

    Amy:                         Right. Or, "Why didn't you tell someone right away?" Your words often come last. Again, It's that you think of a kaleidoscope of ... I am an artist, so I've been creatively ... colors coming together, red anxiety or anger or fear, and the person just does not have those words. I mean, it takes time. But the, I think the important first step is the community needs to be so informed of what the freeze response is and be there for their survivors and believe them.

    Mike:                       Yes, well that's essential. And it is interesting because, depending on where PTSD has been discussed, people treat it differently. Military PTSD tends to be treated differently than sexual violence PTSD that's a result of sexual violence, because the military, and I get to work with the military all over the world, we thankfully are grateful from our military. Not everybody is, but a lot of people are. So when they look at the military, they go, "There's a hero who is struggling with something that happened because they sacrificed for our country." And so therefore there's empathy, there's understanding for that person. Yet there's not always the same toward sexual violence survivors. They don't have that same. Why do you think that is?

    Amy:                         Well, you have to remember, too, that it took a long time for those stories to be told as well. My grandmother was a Holocaust survivor, and I think about how she coped just coming right out of the war before PTSD was even a word. I think for survivors of sexual violence the encouraging part is it now is becoming talked about much more than when it happened to me. And I say keep going with that. But there are more blurry lines with that, especially with what's shown to us on the media, with messages we've gotten from the past from culture and things like that. And now we're all trying to kind of make a new game plan. But it is kind of a fuzzy area because things that have seemed okay to other people in the past, well, now these survivors' stories are being told, and we see that, you know when this happened, this was not okay.

    Amy:                         So I think it's our job, to be honest, everyone's job to make those boundaries just as clear that, just as PTSD is an atrocity with certain communities, it is an atrocity with survivors of sexual violence. I'm also a survivor of PTSD from almost 30 surgeries from another unexpected medical-related crisis. And I dealt with the same thing, that once I was done with all my surgeries and stitched up and ready to go, doctors thought, well, the physical part of me was healed, so why couldn't I just move on to the rest of my life? Whenever we encounter any kind of change in our life, where our life seems to just twist overnight, we need that support from those around us to know that it's going to take time for us to process that change, and we need to talk about it.

    Mike:                       Yeah. And that's so important. And that goes into you ... In your work you talk about sharing your story and why somebody sharing their story's so important. Can you share for our listeners, our viewers, why that is such an important journey?

    Amy:                         Yes. I didn't realize how important it was. My situation was very atypical, I guess. I guess unexpected, like anyone else would, but I was 18, and just a blood clot on caused me to go into many, many surgeries that changed my life overnight. And because of medical circumstances, I was very isolated for almost a decade. And so I didn't really have many people to talk to. I had my doctors, and I had my loving parents, and that's all. But slowly I started to write a little bit, and again, another book that inspired me was Joseph Campbell learning about, uh, the archetypal hero's journey, and I actually found my way through this dark, unanticipated chapter in my life through tracing Joseph Campbell's steps to what makes a hero in society and how they have to go away for a while and then come back transformed. I mean, it's in every Pixar movie, the heroes or in your Star Wars. And so I kind of used that as my own map. And so slowly I was typing.

    PART 1 OF 3 ENDS [00:12:04]

    Amy:                         Use that as my own map, and so, slowly, I was typing and typing to kind of uncover what I had been through for myself. That was only a very initial step because this was still all me realizing these things for myself. Then, years later, I finally was able to share it through theater, which I had always loved doing as a kid and which I thought was going to be my life. I ended up making that story arc into a one-woman musical that I've been touring since 2012, but it's very funny. That was the first time I'd ever shared anything about what I had been through, and in the very first opening venue in New York, I said one line about the sexual abuse. And it was very difficult for me. I didn't know whether it fit in with everything else, and then, over the years, as I became more and more comfortable with that, talking about it, more people that came to see my show came up to me and said, you know, "Something similar had happened to me." And I'd started the conversation.

    Amy:                         And now, I've expanded on the show, where I do go into that a lot and the healing that came come from it and the community that can come, so, I guess, writing my show and performing it was an example, for me, of how just planting the seed of just starting your story and getting to share it and share it and talk to other people, it can make you move on or go to the next step that you need to go to.

    Mike:                       And you're a big advocate of using creativity in that process, as you've explained.

    Amy:                         Yeah.

    Mike:                       So, yeah, you created the show, a one-woman, one-person show, that really has a powerful impact. If somebody's listening, going, "I'm just not creative. I am not an artist. I am not a performer-

    Amy:                         No, no, no-

    Mike:                       -I get-

    Amy:                         -don't say that.

    Mike:                       I know. I know, but that's what people are going to thing, so-

    Amy:                         I know.

    Mike:                       -we need to address that. I think there's a misunderstanding what creativity means, so can you explain what we mean by "creativity" and why-

    Amy:                         Totally.

    Mike:                       -it's so important and can be such a great resource in the process?

    Amy:                         Yes. Creativity is really just a mindset. I couldn't talk for many months after my surgeries because I had all these things going on, tubes in and out of me, and then I couldn't talk at times where I felt too shocked at everything going around me to even say a word. And I missed singing, and I wanted to go back to that. But that's when I started ... I picked up a paint brush by accident in one of the hospitals, started just painting, but by creativity is really just a way to see things differently. So, it means just taking a walk outside, taking a breath, looking at the tree and finding grounding by a tree in a new way. It means cooking a recipe you've always loved. It means putting a little bit of that locked-up energy that you'll ... that passion that was always there before all this that can never be taken away by any kind of trauma. It just gets frozen like a gazelle. You're playing dead.

    Amy:                         Creativity is a way to unlock that clenched-up energy and just bring it forward, and don't worry about the final steps of "Well, how am I gonna tell about what happened to me?" Just focus on that, those uncomfortable feelings you might feel in the freeze response, which is the anxiety, the pain, the fear. Feel that energy and see if there's a color. Start with that and see it in the sky or something and really just ... I got to say one more time, before you start working about how we're gonna show it to the community, just focus on getting out that energy for yourself and seeing that you were in there all along. You just got bring it to life somehow.

    Mike:                       Yeah. And you can choose to never share it with the community. It could be your process for your own journey.

    Amy:                         Exactly.

    Mike:                       And that's what I love about how you're describing creativity. I have always remembered. I was speaking to a doctor, and I work with a doctor who's both general practitioner and also holistic, so both sides of the equation.

    Mike:                       And he was once saying to me, "Hey, Mike, on a scale of one to three in how you feel the world [inaudible 00:16:49] the world, you're a three, very high, like, off-the-charts three. You feel everything in the world, which means you're a high creative," and I jumped back and went "Whoa, whoa, whoa, whoa. I don't do art. I don't write music. I love to sing, but I'm horrible at it. Like, I do not have artistic traits." And he went, "What? You get on stage and you share with people your thoughts and ideas. That's a very creative process in how that works and how you put the thoughts together and how you connect, and you're a massive problem-solver. That's what you love to do." So, that's all creativity, so I think-

    Amy:                         Oh, yeah.

    Mike:                       -for people listening, pause and go, "Are you a problem-solver? Because if you are, that's a high-level form of creativity. You're trying to creatively come up with a solution when you're problem-solving."

    Amy:                         Exactly. Yeah. It just means taking an unexpected turn and saying, "All right. I'll go with it and see what happens." And we never know what's coming next, so if you have creativity, that is your best resource because then you can just say, "Okay, unexpected twist, I'm gonna just follow you and use my magic reassembling creativity problem-solving skills to figure out whatever comes next."

    Mike:                       Yeah. And it's very natural, as a Buddhist approach, that we let go of the outcome, right, that we be present in the journey, let go of the outcome because when you're outcome-focused, it actually kills your creativity because-

    Amy:                         And [inaudible 00:18:11] the outcome.

    Mike:                       -you're creating pressure. Right. You're saying there has to be this end result versus actually just being free to the possibilities. That's creativity.

    Amy:                         Exactly.

    Mike:                       It is freedom of possibility, so I love that conversation.

    Amy:                         Open mind.

    Mike:                       Yes. Yeah, exactly. How do you think we help society as a whole have a universal empathy when we can't relate to what somebody else has been through? Somebody hears that and goes, "Well, why didn't they do this?" Or "Why didn't they do that?" And what's happening is they're watching through their lenses. They're thinking through their lenses and thinking, "I would've done this. At least, I think I would've. So, how in the world did they do that?" How do we help people understand that empathy means, "I don't think about it how I would've done it. I think about what they must have been going through, and I will never-

    Amy:                         Right.

    Mike:                       -fully understand it 'cause I wasn't there, but at least I'm trying to be compassionate from that viewpoint?"

    Amy:                         Right. I mean, I come from an acting background, and the first thing I remember learning is awareness without judgment. We're aware of everyone else around us, of everything else around us, but we don't judge. But, with these circumstances, I think, honestly, having been through it and now supporting other survivors of violence, I really think we all need to up our game and, again, be educated on PTSD and the various responses that can only not ... not only affect the survivors themselves, but the people that care about them. It can affect other communities and things they're going through. I mean, trauma both a universal and historical and ... we'll keep going because life changes. So, I think we're all better off if we understand what can happen, and we're ... as humans, we're all always going to think, "Well, I would've done this," or "I would've said 'No,'" or "I would've ...."

    Amy:                         I think, again, we can have those thoughts, but at the end of the day, we really have to understand that this is trauma. And I want to be open to whatever this person is sharing with me or chooses to share.

    Mike:                       Yeah.

    Amy:                         It's having respect.

    Mike:                       That's just it. It's treating everybody with respect and dignity, and in the wake of sexual violence, sometimes there's destructive coping strategies that show themselves-

    Amy:                         Exactly.

    Mike:                       -for a survivor and that can amplify symptoms of PTSD. And you used the word "victimization." Couple things. Those listening, when we say "destructive," what do we mean by that 'cause they might understand what that means and how do you help somebody who's experiencing that?

    Amy:                         So, destructive coping mechanisms. I'm gonna go back to that energy that survivors feel that has not been discharged. When we carry a secret, [inaudible 00:21:14] are like poison. They burdensome. They weigh down, and so those can often be coped with in anything from drugs and alcohol to other symptoms to any other way that we can find to become numb, whether it's scrolling up and down on Facebook all day. It's any way that we are trying to ignore that energy and kind of just close off and not deal with those things, and it takes a lot of bravery and a lot of courage to really look at that energy for what it is and maybe even remember a bit of what happened and how you felt. But it's a very important part of the process because all those destructive coping mechanisms ... really, it's about energy. Think of that energy that the gazelle wishes they could be running off and around with. It's that energy we need to get out, that we feel like we have to close down.

    Mike:                       Well, and I want to step in there because I, in this line of work ... and I'm sure you run into the same thing. People come up to me and go, "I have someone close to me in my life who either I know or I highly suspect is a survivor of sexual violence, but they have not told anyone. And I can see the destructive coping strategies in their life. How do I help them?" And what happens when they ask that question is there's two approaches. There's the "How do I help them? How do I support them?" And there's the "How do I fix them?" Which are two very different approaches.

    Amy:                         Yeah. [inaudible 00:23:02] true.

    Mike:                       Help and support is what people need. Being fixed is never gonna work with a human being. You don't fix people. I've made that mistake of trying to be a fixer in my life over [inaudible 00:23:12]. There were times, where I looked back, when I was trying to fix the person versus be supportive of the person, so how do we, instead of trying to fix them, how do we provide support when it's ... they're not asking for it? They have not come forward. I mean, verbally, asking for it. They're not outwardly saying, "Will you support me? Will you help me?" They haven't even told anyone that they are struggling with this. How do you help and support that person?

    Amy:                         And, honestly, they're role is very, very different because I think it's human instinct to want to fix people. When we see people struggling, we want to reach out, and we want to help them so badly. Surprisingly, the best way to help and support is not such a hands-on, fixing approach as you might have wanted. It's to really just ... being there as-

    PART 2 OF 3 ENDS [00:24:04]

    Amy:                         It's really just being there as a listener, as a gentle, compassionate listener. And if you need to say, "I believe you" ... It's taking in the words they're saying or whatever they're giving you.

    Mike:                       Yeah, because they might not tell you. They might not be in a believe you moment, because they might not tell you. And that's why saying that I'm here for you. If anything ever has happened or ever does, that's the language we teach our audiences. If anybody ever has or does. That way you're opening the door to possibilities of what could've already happened or what could happen in the future. It's so important for the person to understand, I'm here for you. And then the tough part is, you have to be patient.

    Amy:                         Right.

    Mike:                       Because they may not want to tell you for ten years, and that's their journey. It's not your right to invade and change their journey on them. Or ever. Or maybe they want to tell you right then, but it's their journey which means you have to be patient and understand this isn't about me finding out, or me being told. It's about them and being present for them.

    Amy:                         Yeah. And for those of you that are listening going, "That's it?" I get it, it's so simple and it's so difficult to just leave it at that, just be there. But it's that support. I always go back to theater and military veterans that the Greek plays of Sophocles about war and all those things. Those were originally meant for veterans of the war to come in and share their story to the community to get that community compassion, to have people know what they were going through. And there are other rituals that we still do today like dancing and group singing and all those things that show that our need for community is so important. So, survivors of sexual violence, if you feel kind of that no one in the community understands you, please know that coming back to the community is just such an important part of healing, even if it's scary. And for those that see these people struggling, just welcome them in and don't ask questions, don't demand answers. Just, we need to stay welcome with open arms.

    Mike:                       I love that you pointed out "Don't ask questions." Because that sounds like you're prying and you're investigating, which can very quickly turn into ... whether intentional or not, unintended victim-blaming is what can happen there.

    Amy:                         Right.

    Mike:                       So just listening is so important. Now, a great resource out there that you speak for, you're a RAINN speaker, is RAINN. Which for anybody listening is Rape Abuse and Incest National Network, RAINN.org. They also have an eight hundred number on their website, and you can call them and it's actually 656-HOPE, I think, is the eight hundred number. But you can call, you can email, and they'll hook you up with resources locally that are confidential and twenty-four seven. They can tell you what those are, but they can also just start by being there for you. It's a great organization. What are some additional resources that you feel are vital for survivors to know if somebody's listening right now and is experiencing PTSD?

    Amy:                         Right. So, first of all, I can't say enough good things about RAINN. They will connect you to anything ... and anonymously. I know a lot of people who are worried about saying who they are or saying who they feel the perpetrator was. You don't have to worry about that. They will take you wherever you are right now. Some books that really helped me again were Waking the Tiger by Peter Levine. He started this whole kind of therapy with the body called somatic experiencing, which is all about using breath work to really feel your body again. And another book that helped me understand is called The Body Keeps the Score by Dr. Bessel Van Der Kolk. But in terms of online resources, PTSD.org, there are so many resources there.

    Mike:                       So you just said that's PTSD.org?

    Amy:                         Yes.

    Mike:                       Okay, I just want to make sure we have all that on our show notes, for anybody who's listening so they can find that there.

    Amy:                         Right. And again, any of these places will connect you to someone ... Oh, no, that's not even there anymore. Oh my God. I will have to send you a new link for that. I'm sorry about that.

    Mike:                       Which link are you referring to?

    Amy:                         I was actually referring to PTS-

    Mike:                       Oh, yes, you're right, I see that now. There's nothing there. So that's okay, we'll have the link to RAINN-

    Amy:                         I will get you-

    Mike:                       -and we'll have links to all the books you've brought up, we'll have that in the show notes. Let's get into some more books here that you recommend for people. One is your own, your book, My Beautiful Detour. Another one is New World Theater Solitary Voice: A collection of epic monologues. And then you have Nevertheless We Persisted by Tanya Eby and others. If you want to dive in, why those three books? Obviously we'll start with yours, My Beautiful Detour.

    Amy:                         That's on pre-order now, I'm very excited for that because it is the whole story of a long-winded detour and lots of PTSD, where I felt very isolated and felt like no one understands me, I can't reach out for help, who would get this? But then how all this creativity ... and I say "creativity" in this general term of a mindset, kind of figuring this out as I went along ... how that really helped me along my journey. And eventually how I was able to reach out. I talk about being a detourist, where you see a detour in the path and you find a little creativity and find your way through. So besides talking about my story and how I healed, I also have a lot of really good plans for when life crashes over night and you need to find a way out again. So, I hope it's helpful.

    Mike:                       Absolutely. Well, I appreciate that. It's in a pre-order so it's still on its way, but people can get it now, so as soon as it comes out. And then, New World Theater Solitary Voice: A collection of epic monologues. What about that one?

    Amy:                         Well, again, I listed these because, again, the monologue that I wrote for this is actually how I originally discovered I was sexually abused, by picking up a book on a bookshelf, which is really the important resource that I wanted to bring up called The Courage to Heal, Laura Davis, and I'll have to ... The Courage to Heal really saved my life. It's a workbook for survivors of sexual violence and since then there have been editions for their caretakers to fill out with the survivors. There have been many recent versions, but I can't say enough about the book, The Courage to Heal. So, this book that just came out has a monologue where I talk about that first time that I take that up.

    Amy:                         And then this last, Nevertheless We Persisted, is actually a collection. It was nominated for an Audie Award this spring of monologues and stories about finding a voice in total darkness. So I hope those performances are very inspiring, as well.

    Mike:                       No, I appreciate that. And your book and your stories, you're getting the messages out there. Now, the one book that you just mentioned, The Courage to Heal, if somebody's looking for that, there's two different versions by completely different authors. There's How to Overcome Sexual Abuse and Childhood Trauma. There's also A Guide for Women Survivors of Child Sexual Abuse. Which one were you referencing?

    Amy:                         Right. So I was referencing the one that originally changed my life by Laura Davis and Ellen Bass.

    Mike:                       Got it, the Guide for Women Survivors of Child Sexual Abuse, okay.

    Amy:                         Right.

    Mike:                       Just so our listeners are hearing, I want to make sure we give them the right one. And we'll have that in the show notes, we're going to have all these in the show notes.

    Amy:                         Yes.

    Mike:                       So I want to thank you so much, Amy.

    Amy:                         Thank you.

    Mike:                       For everyone listening, this is Amy Oestriecher.

    Amy:                         Hi.

    Mike:                       Our show notes will have all of the links to Amy, 'cause she gave us a lot for social media. All these books, I'm going to have it all there so you can find it all there. Remember you can also jump in this discussion on Facebook, we have a discussion group called The RESPECT Podcast discussion group, jump in there on the conversation, subscribe on iTunes. We love it if you leave a review, too, that always helps. So, Amy, thank you so much for joining us.

    Amy:                         Thank you. Thank you.

    Mike:                       Thank you for joining us for this episode of The RESPECT Podcast, which was sponsored by The DATE SAFE Project at datesafeproject.org. And remember, you can always find me at mikespeaks.com.

    PART 3 OF 3 ENDS [00:33:25]

    #17 - Tom Antion on How Respect Played a Role on his Journey to Making Millions on the Internet

    #17 - Tom Antion on How Respect Played a Role on his Journey to Making Millions on the Internet
    Discover how Tom Antion built a multi-millionaire dollar business with a one-sentence mission stated based in RESPECT as he shares with host, Mike Domitrz
     
    * You are invited to join our community and conversations about each episode on FaceBook at https://www.facebook.com/MutuallyAmazingPodcast and join us on Twitter @CenterRespect or visit our website at http://www.MutuallyAmazingPodcast.com**
     
     
    BIO of Tom Antion: 
    Tom Antion is an Internet multimillionaire and lifelong entrepreneur who has built his business on treating people right. He's got a one sentence "respect filled" business plan he's lived by for 44 years.
     
    Links to Tom Antion:
     
    Books Tom Recommends:
     

    READ THE FULL TRANSCRIPTION of the EPISODE HERE (or download the pdf):

    **IMPORTANT: This podcast episode was transcribed by a 3rd party service and so errors can occur throughout the following pages:

    Mike:                       Welcome to The RESPECT Podcast. I'm your host Mike Domitrz from Mike Speaks dot com where we help organizations of all sizes, educational institutions, and the US military create a culture of respect. Respect is exactly what we discuss on this show so let's get started.

    Mike:                       Welcome to this episode. I want to get right into it with our guest here Tom Antion. I've known Tom for now almost two decades. He's an internet multimillionaire and lifelong entrepreneur who has built his business on treating people right. He's got a one sentence respect-filled business plan he's lived by for 44 years. Tom, thank you so much for joining us.

    Tom:                         Mike, it's been a long ... Too long, man.

    Mike:                       It has been too long. Let's start there. What have you been up to in the last 16 years since we originally met at the NSA ... Actually the very first time was the NSA [inaudible 00:00:52] event.

    Tom:                         Yeah. Even before that the last 24 years I got on the commercial internet when the commercial internet started around 1994. I've been selling like crazy on the internet. No spamming, no porn, but all kinds of products and services. Part of what I wanted to talk to you about today was a topic called excellence.

    Tom:                         I didn't know anything about the internet. Nobody did back in 1994. When we started learning about it it led me to a lot of other things. We can get into it later but the topic of excellence is really ingrained in me by my dad as do everything you can to the greatest of your ability. That's respect for yourself and it's projecting respect to people around you.

    Mike:                       Let's get right into that then because when a lot of people think, "Oh, I made a lot of money on the internet" you were doing it in ways that were common sense but going against the norm. For all of our listeners to get an idea, Tom, while people were trying to say, "Let's build beautiful amazing websites", Tom would say, "No, no, no. It could be the ugliest website in the world. If it gets people to my site and it helps them get what they need that's what's important."

    Mike:                       You built very content rich, very keyword-loaded sites on things like ... You had to once write ... This story I've never forgotten. You were giving a toast at a wedding and you started looking up, "Hey, where do I find toasts?" You thought, "Hey, people are constantly looking for this." You sold an ebook on toasts for weddings that did very, very well by just helping people find it and get what they needed.

    Tom:                         $72,000 a year for nine years straight. Selling [inaudible 00:02:36]

    Mike:                       Right. That's just amazing.

    Tom:                         I also had one, I don't know if you know about it, called Instant Eulogy. People were also desperate at the last minute. They're distraught. I helped them ... That was $42,000 a year for nine years straight helping people with eulogies. It's all based around helping people. That's what we all do is help people and there's a value to that.

    Mike:                       I'm glad you brought that up. I think a lot of times people think of internet sales, internet marketing. They have this negative stereotype that often as a company such industries as used car sales or that there's this ambulance chasing lawyer concept, that they're manipulating people to buy versus serving people, being present to what people need, and providing that too them, which is exactly what the eulogy situation was, exactly what the best man speech was. It was saying, "Hey, here's a need that somebody is not filling."

    Tom:                         Well, yeah. I will say that there is a respect involved in manipulating people. Think about that. Again, I'm always going to go the other direction, right? I know ... In fact, you talked about scams. I started a ... There's a TV show in development in Hollywood called Scam Brigade. It's me going after bad people. The industry is fraught with it.

    Tom:                         If I know that I'm going to take care of you as a customer and keep you from being robbed by other people I want to get you to buy my stuff because not only do I believe that it's going to help you, I know that I'm going to keep you away from getting robbed by unscrupulous people. There's a respect in there from my point of view. I call it manipulation but I'm manipulating you for your own good. That's the thing.

    Mike:                       Yeah. Let's discuss that, Tom. Are you manipulating or are you helping people find what they need? Why are you comfortable with the word ... Some people would argue. Why are you comfortable with the word manipulation?

    Tom:                         I'm comfortable because when you come from a position of goodness where you know you're in the other person's field, you've got a fiduciary relationship to take care of that person, I don't care what you call it really. I just know that if you go with me I'm going to take care of you. I'm going to make sure you get great value. This is my one sentence business plan I was telling you about.

    Tom:                         I've lived this way since I was 10 years old. If every business on Earth would live by this one sentence instead of spending $100,000 to develop a mission statement, this one sentence will do it. I create quality products that somebody actually wants at a reasonable price and I service them after the sale.

    Tom:                         Every piece of that is respect for the customer but it can make you a lot of money. There's no sin in that as long as you're given that great value, showing respect, not fleecing the people because they don't know any better, which is very common nowadays. I don't really care what you call it. I want you to do ... Anybody out there, not just me. If you really believe ...

    Tom:                         Like you, the work you do with the DATE Project and all that stuff. You know you're going to keep people from getting out and getting in trouble, right? You believed that for most of the time I ever knew you, right?

    Mike:                       Right.

    Tom:                         You better darn well get people to go through your program to keep them ... Yours has bigger ramifications than mine does. Mine you might have trouble making a car payment if you don't do it but you there could be lifelong ramifications or not have a life if they don't do what you say. If you manipulate somebody to get somebody to listen to you, I'm cool with it. Totally cool with it.

    Mike:                       I love this language. I think it's very fascinating. Would somebody say there's a difference in influence and manipulation? In other words, manipulation is getting you to do something you wouldn't otherwise do?

    Tom:                         It has a negative connotation.

    Mike:                       It does, right? It has a very negative connotation. That you're getting somebody to do something that they wouldn't do but as I say that I recognize that's not negative. To get somebody to do something they wouldn't normally do is not negative. It could be incredibly powerful.

    Mike:                       Maybe the difference here is that somebody is listening here and thinking, "Wait, wait, wait. You're describing education versus manipulation." Manipulation has a sense that it's only about what the seller wants, not about what's good for the buyer maybe, right?

    Mike:                       That if we're educating and that inspires people to take action they would not normally take that's different than manipulation, which means it's all about me getting you to do what I want you to do. Maybe that's the difference there?

    Tom:                         It's just semantics to me. As long as I'm coming from a good place and I can help you be in a better place you could call it whatever you want. I don't really care.

    Mike:                       Well, I love that about you, Tom. You've always had that approach of, "I'm not worried what people say about me. I'm not worried what people care about me." In that, if I know that I'm doing the right thing that's what matters in the end. You describe that in your one sentence mission statement that you've always had.

    Mike:                       You mentioned there briefly that there's this documentary that you're working on. I think there's two elements here, right? There's a show that you're working on about busting scams. I know of one that you worked on busting years ago. Then there's also a documentary about your life.

    Tom:                         Yeah. That is something where ... Do you remember Dottie Walters?

    Mike:                       Yes.

    Tom:                         Dottie Walters got me started in speaking in 1991. A bizarre story about how I got hooked up with her. I ended up being her right coast son because I would help her every time she would do her Speak and Grow Rich seminars on the East Coast. I would just go for free and help just to be involved and learn.

    Tom:                         I ended up speaking at her memorial service in California when she passed. A producer/director saw me and was introduced to me and it was, "Hello. How are you?" It was a solemn occasion. That was the last I thought of it.

    Tom:                         Then a couple years later she had been following me and she approached me. She has done 38 documentaries. She approached me about doing one. I thought, "Man, I thought you had to be dead to have a documentary done about you. They must be lowering their standards or something. I don't know."

    Tom:                         She said, "I'd like to do a documentary about the American entrepreneur. From what I've seen you're the man." I said, "Wow. What an honor." It's been three or four years in the making. It's going to premiere probably in the fall. The trailer is out now. It's beautiful. At Facebook dot com ... Well, maybe you can put it in the show notes or something.

    Mike:                       Yeah. We'll put it in the show notes. Absolutely.

    Tom:                         The trailer. Yeah. It's me and it's a celebration of the American entrepreneur, the American spirit. I just happen to be the figurehead but there's just you and there's thousands of people out there that could be the subject of this. It was a great honor to be featured in that.

    Mike:                       That's very cool. Now the show you're working on busting scams. If somebody said, "Wait a second. You just said that if I'm getting you to do something I want you to do, you call it manipulation [inaudible 00:09:52] What's the difference in that and a scam?"

    Tom:                         Well, the difference in that is that the person that is the scammer is manipulating you for the purpose of robbing you in some fashion. That's a whole different ... I mean, that's diametrically opposed to what I'm talking about with protecting people.

    Mike:                       Right.

    Tom:                         That's the whole thing is taking advantage of people. I mean, I think we've worked the figures up. 120,000 people, elderly people, last year lost their homes from the Jamaican lottery scam. They thought they were taking advantage of. They thought they won the lottery. They have to send the tax money in advance and, boom, there's no lottery and they couldn't make their house payment.

    Tom:                         A lot of younger people ... The reason I'm having a little trouble getting the show sold is because it's not in the demographic ... The elderly people are not in the demographic that TV likes. I try to explain to them, "Look, the young people are going to lose their inheritance if they don't teach and pay attention to their elders being taken with scams." They kind of got that. They told me for sure, don't quit your day job, because it's Hollywood, right?

    Mike:                       Right. Right. They're selling to a certain audience.

    Tom:                         Yeah. Yeah.

    Mike:                       We talked about this just a moment ago. You believe in excellence in everything you do, whether it's the documentary or a TV show. How do you feel that excellence and respect do go hand in hand? In my heart, I think, "Well, of course they go hand in hand because excellence requires you to respect your self and your mission and what you're doing."

    Tom:                         Well, excellence it also has hidden benefits. For instance, when I got started in speaking 1991, I had come out of a crazy entertainment company. I've had a lot of fun businesses in my life. A lot of people said, "Hey, you're better than a lot of people that have been charging $4000 and $5000." I said, "Well, I don't know anything about hotels ..." I was doing parties, birthday parties and stuff. I said, "I better study and learn how to be a speaker in hotel rooms and ..."

    PART 1 OF 3 ENDS [00:12:04]

    Tom:                         I better study and learn how to be a speaker, and hotel rooms, and corporations, and all that stuff. So I started studying like crazy and my library in here, I have probably 200 books on public speaking, every tape that was ever made, everything from NSA. I've got all of it. And so I started doing it just to make myself better and so that I could really compete in the speaking world. And, where excellence comes in, and this is what my dad taught me, he said when you're excellent people will notice. And so again I'm not trying to blow my horn but I got so good people started begging me to teach them how to be good, as a good speaker. And that led me to write the Wake 'em Up speaking book, the Wake 'em Up video professional speaking system, amazing public speaking took me a whole different route.

    Tom:                         Fast forward to 1994 when the commercial internet came along and I said, "Oh are you kidding me? It's hard enough to sell my stuff across the street let alone around the world from my desktop. I'm going to figure this out." So I started studying like crazy, didn't make a nickel for the first two years. Got good at it. Got some good training in '96. Four years later I was a multimillionaire and people were begging me to teach them this stuff, again trying to be excellent for me and respect me and what I can do for the world, showed other people that hey this guy is good. So it led me into this internet training path. I never planned on being Mr. Internet Guru, ever. I just wanted to sell my stuff around the world.

    Tom:                         So all of this is trying to be excellent for yourself shows such a massive respect for yourself and for the medium that you're learning, other people get inspired by that and so I believe that's a form of respect for them.

    Mike:                       Well I think there's also a respect in there that you were going to learn everything you could to be successful and then you sold people how to do that because you did it.

    Tom:                         Exactly. I wasn't selling a book report.

    Mike:                       Because for instance in the speaking industry there can be people who are barely speaking charging people a lot of money on how to be a professional speaker and that's not common but it happens and people need to be aware of like, "Whoa whoa whoa, you need to be watching who you're learning from there, that might not be the best resource." Where you were saying, "No I'm going to ace this myself, and then teach others how I aced it."

    Tom:                         Without even thoughts of teaching people. I want to do it extremely well because my dad, and I remember my dad I'm 10 years old he came from Syria back in the early 1900s he put the first electric light bulb in Carnage Pennsylvania, he had his own electrical contracting company at 13 years old at Carnage Pennsylvania. And I was, remember watching him one day, he was wiring a box and I said, "Dad why don't you just cut the wires across on an angle, save some wire." He looked at me like I'll smack you. He said, "You crazy? I'm going to make it perfectly lined up so that somebody looks at this job they'll know a professional did it." Boy do I, I'm getting goosebumps, good pimples, I remember it vividly. He said, "And also if somebody has to work on this later, it will be easy for them to work on. So don't you ever do something that's not great."

    Tom:                         We were blue collar, total blue collar. But I'll never forget that and that's the way I've lived my whole life.

    Mike:                       I love that, that you for sharing that. How do you think, or what's way to make sure you're living with respect in that everyday life. That's a great way in work, make sure everything I do is with excellence.

    Tom:                         Well to me, is that along the topic of respect, you will never see me at a restaurant being all snooty with my black Amex card and giving the waiter or waitress some kind of, or treating them like they're dirt. You will never see that. In fact if you were sitting there with me and doing it, I'll leave and hell with you, because you're not the person I want to be around. That person is doing a good work and doing whatever they're life is and trying to take care of me and give me respect there's no way I'm going to lord over them. So that's just an every day example of treat everybody with respect.

    Tom:                         There's another one. There's a student I have, I was speaking at a big event, nobody would talk to this guy. He was dressed like some kind of halfway hippy, halfway Indian, feathers hanging off, he had no teeth. I don't know. And nobody would talk to him. And I'm standing by there and he just started asking me questions and I'm happy to talk to him. He ended up being one of my best customers. He's a best selling author on some off beat topic and nobody would talk to him because he looked funny. So, that's not the way to treat people.

    Tom:                         I mean I'm very fortunate, you're fortunate, and everybody deserves respect. You know what, even people, rotten people deserve respect. I remember, I've been a lifelong self defense and martial arts practitioner, and I remember studying with an Aikido guy back way, way years ago, and this is one of these guys that had to go to Japan for two years to hold a bow. And he had to pull the bow for two years before they let him have an arrow. That's serious stuff. And he was teaching me this thing called an S-Lock one time and it's like, you could really put a hurt on somebody. And he says Tom you hold it like this and then you bow to the person, show respect to your enemy. Of course they're screaming bloody murder and that stuck with me too. Even your enemies. You can respect, you can't let them take advantage of you but you have to respect them.

    Mike:                       Yeah we talk about this in the US Military ...

    Tom:                         Were you in the military?

    Mike:                       No I didn't serve in the military but I work with the military. I'm working with the military. The Geneva Convention clearly states that if you run across the enemy and they are in dire need of help and you are safely able to help them, it's your responsibility to help them because all human beings are to be treated with dignity and respect and a big reason for that is prisoner's of war, if ours are captured they are treated with dignity and respect, which means we have to treat others with dignity and respect.

    Mike:                       So whenever somebody comes to me and goes well not all people deserve dignity and respect, well yeah they all do. The moment you think they all don't, means you think you're above certain people. That's not living from a space of respect that's living from a place of arrogance, there's a difference.

    Mike:                       And you've talked about in fact, when somebody pushes your limits of respect, what do you mean by that? What do you mean by when somebody pushes your limits of respect?

    Tom:                         Well, when you come from a place of power and respect for others you can recognize very easily when somebody doesn't have that attitude, right. And so without, and it all comes from probably my self defense and martial arts study in that ... Well there's a guy I can't think of his name right now but he has a program called You're Dead and You Don't Even Know It, and somebody is getting in his face and he is thinking of the 100 different ways he can just tear this guy to pieces and I have the same kind of skill, not at good as this guy, but ...

    Tom:                         And so when you have the kind of feeling, that I could do this to you but I, there's something in your system that doesn't deserve it, something happened to you to make you like this and as long as you don't cross the line I'm going to treat you with respect and treat you with, I don't want to say disdain I don't know the word for it, but I'm going to feel sorry for you rather than get all up and say, "Let's go buddy." That's what weak people do.

    Tom:                         So coming from that power, you could say they didn't reserve it, deserve it at that moment for what they were doing but as long as they don't cross the line and hurt somebody that's innocent or cross the line to cause me harm there's no reason for me to escalate it. I'm going to deescalate it and I'll walk away. If people are saying, "Oh you big sissy," well I saved that guy's life pretty much so I'll live with that.

    Mike:                       Yeah it's describing really leading with compassion and empathy over bullying or domination. Right? Because you have the ability to dominate in that moment but you decide wait there's got to be a reason this person is coming from this place. Something has triggered this behavior, somewhere. And that's so important because I run into people traveling the world doing this work and who'll say well you know you can't just do that for everyone and you have ... This one person I met they're so bad, yeah but how do you get there?

    Tom:                         Yeah exactly. I had good parents, I had you know a shirt on my back, food, you know, and some of these people I mean I did some fundraisers for these, I did a fundraiser, I raised a whole load of money for a bunch of homeless kids, homeless is considered you have a different place to live or no place to live every 30 days, for kids. I didn't have that. So when those kids grow up there's going to be some scars and it's going to come out in certain ways and so I just have to think man I had it good as long as they don't hurt me or hurt somebody innocent I got to say wonder, how they got there. What happened to them to make that happen.

    Mike:                       Yeah and I think that's so brilliant to recognize, I had it so good. And I think what happens is when you're in a position of, and that's the reference to privilege, where those kids didn't get control over that. We also didn't get Control, those of us who feel we were raised in a stable home with wonderful loving parents. We didn't get to chose that, that's what we were born into. They didn't get to chose their situation. And we're going to have different negatives out of our loving home. There are negatives that we're going to miss out, we're not going to see things that others, somebody would have saw coming from a different home. There's going to be pluses and minuses to that and to say, "Well I made it okay," well yeah but you made it under very different circumstances than that person made it. So I think it's so brilliant that you brought that up. For you, when you hear the word respect what does it mean?

    Tom:                         Well it's ingrained so much in me in that I'm not going to dominate the conversation, I mean just, I like that I'm a pretty simple guy, bring things down to just the, like I said I came from the sticks and a handshake meant something. So if I'm at a party, even though I'm Mr. Big Shot Speaker and I'm known everywhere I'm not going to stand there and talk about myself. I want to know about you. I want to show respect to you by bringing out you and what you've been doing and honestly not looking over your shoulder to, who's more important than you. That's a simple every day, I like to bring the every day things, how you can show respect and that would be a show up respect is ask the other person what they've been doing. And you can learn something from doing that. So, to me it's more of the every day little things.

    Tom:                         In fact when people ask me what religion I am, I really confuse them. I say, "I'm Poseidon." Poseidon? They're looking at their friends like, "What I've never heard of that, that must be some cult or something." I say, no back in the old days there was a move called the Poseidon Adventure, they have a remake lately but the originally was Gene Hackman and Shelly Winters on this ship that was kind of like the Titanic ...

    Mike:                       I remember it.

    Tom:                         Alright, well Gene Hackman, I was much younger then, I don't remember what year it was, but he was on stage, excuse me, on deck, doing a sermon and he said, "You take the little piece of God in you and do good for people," And that was like a sledgehammer to my head. I'm thinking you cannot go too far wrong with that attitude in life. And from that moment on that's

    PART 2 OF 3 ENDS [00:24:04]

    Tom:                         With that attitude in life and from that moment on, that's been in my mind. That's my religion, that's my spiritual guide, is take the little piece of God in you, do good for people. I don't go to church every Sunday, I'll admit that. You'd have to get maybe a lightning rod if I got near it, but take the little piece of God so that's respect for doing good things. If you have the attitude, I'm going to try to do good for you before I do good for me. That's another thing my dad taught me, give before you get. So all of these little things are everyday things that I live and I'm attracted to people that live like that because it shows respect all the time, not just when it's convenient.

    Mike:                       Is there a time in your life where you can you remember, where you failed to give yourself respect and the lesson you got out of that experience?

    Tom:                         Yeah. I think it was the time I went to college on a football scholarship to West Baygon Virginia University and at that time, I mean all the time, from the time it's midget football till everybody could kill you at that level, that level of athleticism, so I'm working out like crazy. And then when I got out of that, it was like, "Oh, my God, I never want to see a weight room again." I mean it's 15 straight years of that, two a day exercise, all that stuff. And so I let my weight. I went up of 360 pounds or something so I don't think I was paying much respect to myself there and I struggled with that a lot over the years.

    Tom:                         I had some trouble with my mother was, my dad was great, my mother not so much. But I got a handle on it now only by finding a certain kind of diet. I'm on a ketogenic diet, which is extremely low carbs, high-fat, which is opposite. Again, look at me, opposite of everything else all the time but it's the only thing that's worked so I dropped about 100 pounds and so I got a good handle on that now, but that was a long period of really not respecting the, luckily I got good genes from my dad and a strong foundation of working out for 15 years like a maniac. So I'd say that's my biggest obvious one.

    Mike:                       Well, and I noticed the difference right away when, for those who are listening, Tom and I can see each other because we always do these shows also on YouTube so you can watch that. As soon as I saw you, I noticed. Wow, I said, in my mind I'm like it looks like Tom has lost a lot of weight.

    Tom:                         Yeah.

    Mike:                       But what I think is beautiful about that is it was a choice you made to respect yourself, to take that journey.

    Tom:                         Yeah, it took a long time to do it and that's the thing about things, folks. All these aren't always easy. I mean, it might be time when your steak is cold, you want to give that waiter or waitress some guff, but you got to hold back and you got to say, you got to have your own self respect to say, no, I'm not going to make a fool of myself and embarrass that person over a steak that I probably ate too much already. So the delayed gratification, our friend that put us together recently, Caroline De Pasada, you knew her dad, right?

    Mike:                       Absolutely.

    Tom:                         Yeah. He's the one that made that famous, that marshmallow study about delayed gratification. And so for those that don't know, they showed these little kids some marshmallows and said, "Hey, we'll give you one if you don't eat it in 15 minutes, we'll give you two." And then most of the kids ate it and some didn't. And they followed them over a period of years. All the ones that had the delayed gratification we're successful and everything. And then the other ones were having problems. So I think it's the same thing with respect. In this case, I had to fight a long time to get that one piece of my life that wasn't working right to respect myself and had I given up or quit too soon, where would I be? I'd probably be in death row from a heart attack or something or diabetes or who knows. So sometimes it takes longer to realize the respect that you want to give yourself or others.

    Mike:                       Well, and I appreciate that because I think when people hear these conversations they think, "Oh, he's got it all." Right?

    Tom:                         Oh yeah.

    Mike:                       Right. That's the mistake, that because of this level of success, and they have these messages. They've lived by of respect. They've got it all. What they don't realize is no matter where we're coming from, there's some area we could be better at that we don't give the same kind of focus, respect of that we do other areas. And so it's constantly looking at our whole picture and saying, where is that happening now for me? Because it's happening somewhere, right? There's so many balls in the air.

    Tom:                         And you can always get knocked in the face. In 1988, I was living in a vacant house on a mattress. I don't want to say like a country music song. My dog got run over or my truck got stolen. But I had my nightclub when I had a nightclub for six years. Then the drinking age went from 18 to 21 in a college town. I was going to be a millionaire before I was 30, wiped out, lost $400000 and I was playing racquetball, tore my achilles tendon and a partner I had had not paid the health insurance. So I'm living in a vacant house on a mattress watching a black and white TV and a lot of your viewers don't even know what that is. And so I got knocked in the face really good. But that's when your true colors come through when things don't go so well, what do you do? Do you get back up, do you fight or do you give up? And so I had enough respect then. And I got all kinds of bizarre stories. I was watching candid camera on TV and you know Juliet Funt,

    Mike:                       I remember. Yes.

    Tom:                         She's from NSA. Well, her dad was Allan Fund from candid, and when I was laying there living off credit cards, busted up and had nowhere to go. I was watching candid camera on this black and white TV and that's when I got the idea for the entertainment company called Prank Masters that I moved to DC and that got worldwide publicity and got me into the speaking business. And then I ran into Juliet. And I'm getting goose pimples again. Ran into the Juliet at NSA and I thought, "Oh my God, I'd never be able to thank her dad." So I mentored her for a while just to the payback for that idea, that little spark that somebody else gave me because I was able to keep my eyes open in the face of adversity. And that's when your true colors show through. And that's sometimes the hardest part.

    Mike:                       I love it. And you have two books that you really recommend one is The influence the psychology of persuasion by Robert Cialdini. And then-

    Tom:                         It's pronounced Cialdini.

    Mike:                       Oh, I've always pronounced that wrong then. So I appreciate that. Yeah. And the other book is Last conscious by Alain Buris.

    Tom:                         Yeah. Buris.

    Mike:                       Buris there we go thank you.

    Tom:                         That's a man by the way, because it's spelled A-L-A-I-N and I thought it was the girl for years until I met him. It's a guy. It's a French spelling, but the influence of psychology persuasion is when we began this conversation with about manipulation and persuasion kind of going hand in hand. One's negative connotation one isn't but that is, I've read that book seven times because that is the way you can really get your products and services out there and get people to buy them. But again, because you know you're going to take care of them and help them.

    Tom:                         The other one is completely opposite the other end. You better not be faint at heart if you read it. It's a book about a friend of mine and it's a book about a sniper from the army who decided to go after pedophiles, so it's a whole different thing, but again, it was that pedophile who knows where he came from, but there came a point when you had the draw the line and couldn't let him hurt children anymore. So even though you have to have some respect, some people cross that line and have to be stopped. So it's a completely different ends of the spectrum.

    Mike:                       Yeah. And to stop someone from doing harm is not failing to respect to them.

    Tom:                         Right.

    Mike:                       In fact, you would argue the opposite-

    Tom:                         You're respecting everybody else that-

    Mike:                       And them by saying you can't do this, this is not acceptable, out of respect I'm going to take action now. Yeah. And so I want to thank you, Tom. This has been. We've gone all over, which I love and explored different areas. So thank you so much for joining us today. And for our listeners who want to make sure they can dive into this conversation so they can go to Facebook, look up The Respect podcast, discussion group and dive into this conversation. So thank you very much Tom for joining us.

    Tom:                         My pleasure. Good to see you again.

    Mike:                       Thank you for joining us for this episode of The Respect podcast, which was sponsored by The Date Safe project @datesafeproject.Org. And remember you can always find me at Mikespeaks.com.

    PART 3 OF 3 ENDS [00:33:03]

     

    #16 - Neen James talks about Attention and Respect with Mike Domitrz

    #16 - Neen James talks about Attention and Respect with Mike Domitrz
    Listen as Neen James shares specific skills for paying attention in our lives and how vital paying attention is to respect. Neen shares with host Mike Domitrz insights and strategies people can use in their personal and professional lives.

    * You are invited to join our community and conversations about each episode on FaceBook at https://www.facebook.com/MutuallyAmazingPodcast and join us on Twitter @CenterRespect or visit our website at http://www.MutuallyAmazingPodcast.com**

     

    Watch the full video footage of the episode at:
    https://youtu.be/iJ5vLXVVkZs

    SCROLL DOWN TO READ THE TRANSCRIPTION

     

    *BIO of NEEN JAMES*

    Neen James is the author of nine books including Folding Time™ and her most recent, Attention Pays™. In 2017, she was named one of the top 30 Leadership Speakers by Global Guru because of her work with companies like Viacom, Comcast, Cisco, Virgin, Pfizer, BMW, and the FBI, among others.

    Neen earned her MBA from Southern Cross University and the Certified Speaking Professional designation from National Speakers Association. She has received numerous awards as a professional speaker, is a partner in the international education company Thought Leaders Global, and is a member of the prestigious League of Heroic Public Speakers.

    Neen is a leadership expert who delivers high-energy keynotes that challenge audiences to leverage their focus and pay attention to what matters most at work and in life. Audiences love her practical strategies they can apply personally and professionally, and meeting planners love working with her – they often describe Neen as the energizer bunny for their events.

    With a strong background in learning and development and managing large teams at various corporations, Neen is the perfect fit for organizations who want implementable strategies that will help their employees avoid distractions, stop interruptions, prioritize daily objectives and say ‘no’ to requests that steal time and focus from real goals and priorities.

    Oh, did we mention that Neen is Australian? Why does that matter? Well, it means that she’s a bit mischievous, is pretty witty and a little cheeky. She also considers herself an unofficial champagne taste tester … and a really slow runner.

    *Links:*
    www.facebook.com/NeenJamesCommunications
    https://twitter.com/neenjames
    https://www.linkedin.com/in/neenjames
    Blog: http://neenjames.com/blog/
    http://instagram.com/neenjames
    https://www.youtube.com/user/AussieNeen
    Neen website: http://neenjames.com/

    *Recommended Books:*
    Thought Leaders Practice by Matt Church and Peter Cook
    Attention Pays by Neen James

    Get SAMPLE CHAPTERS from Neen’s Book: Attention Pays (download)

    READ THE FULL TRANSCRIPTION of the EPISODE HERE (or download the pdf):

    **IMPORTANT: This podcast episode was transcribed by a 3rd party service and so errors can occur throughout the following pages:

    Mike:                       Welcome to the respect podcast. I'm your host, Mike Domitrz from MikeSpeaks.com, where we help organizations of all sizes, educational institutions, and the US military create a culture of respect. And respect is exactly what we discussed on this show, so let's get started.

    Mike:                       In this episode we have the amazing, incredible Neen James who's also a friend of mine. I'm going to give you a little background on Neen, so that you know as you're listening to her or if you're watching this on YouTube, you're watching the actual video. She's the author of Folding Time and her latest book, Attention Pays, which we're going to be talking about today. They're both available in bookstores around the world.

    Mike:                       And for over two decades, Neen has been advising some of the coolest companies in the world, including Viacom, Comcast, Paramount pictures, and even the FBI on how to improve their strategic planning, communication and leadership development. When she's not speaking, you might find on the back of a Harley, you may also find her running. She's originally from Sydney, Australia. Now a proud US citizen. We're going to welcome speaker, and she says, insanely slow runner, but I think she's a tough critic on herself. Neen James, thank you, Neen for joining us.

    Neen:                      G'day, Mike. What a treat to get to serve your listeners. When you say things like two decades of working with clients makes me feel ancient, but if people are listening to this, they probably think I sound like I'm five. I promise I'm significantly older than that.

    Mike:                       Well, you're still young, that's for sure. Well, I'm thrilled to have you on. You talk all about paying attention. So, let's start there, Neen. What does that mean? Your book is Attention Pays. So if you could provide a little background on what attention means.

    Neen:                      To me, attention is really three things. Let's look at it in three ways, maybe. There's three ways we pay attention in the world personally, which is really about who deserves our attention. So that's about being thoughtful and respect is such a big part of that. The second way is professionally, which is about what really deserves your attention and that's being productive. And the third way is how are we paying attention in the world, which is really about being responsible. So it's personally, professionally and globally.

    Neen:                      That's the three ways I believe we pay attention in the world, and the ones that I think would probably be most interesting to your listeners today is personally and professionally. Who deserves your attention and what deserves your attention, because that way you show up in the world has a ripple effect across the planet.

    Mike:                       Alright, so let's dive in there. And I think a lot of our listeners are activists also, so even globally could be an interesting conversation to go there. So let's talk about personally, how does, how does it show up personally and how does respect play a role in that journey?

    Neen:                      Well, think about how disrespected we feel when someone's on their cell phone and they're not paying attention to us. Imagine how disrespected people feel when they're in a conversation with someone and you're looking beyond their shoulder for someone more interesting to speak to.

    Neen:                      So I think respect is vital. I learned this lesson from my five year old friend. Donovan. He and I were in this very heated debate about like who is cooler was it Superman or Batman? Which is obviously very important when you're five. And at one point he got so frustrated with me, because he didn't think I was listening to him and he jumped into my lap. He grabbed my face with these tiny little hands and he said, "Neen, listen with your eyes."

    Neen:                      And I think the greatest way to show respect to someone is to look them in the eye. The gift of our attention is such a beautiful sign of respect. And so I think when it comes to personally paying attention, the first and easiest thing that all of us can do that costs absolutely no money is to look up, is to look people in the eye, look up from our devices to look someone in the eye in a conversation. That's a beautiful sign of respect. And so what I want to encourage our listeners to do is can they listen with their eyes more?

    Mike:                       I love it. We used to teach that when I was coaching, especially young basketball players, you'd say, "Hey, if I can see your eyes, then I know you're listening. If I can't see your eyes, I might assume you're not and that can feel disrespected."

    Mike:                       And it just helps them know, oh, look at coach or at whoever it is. Here's the challenge a lot of adults have, particularly people like myself who can have that crazy energy in their brain. How do you help them stay focused on the eyes without going into creepy zone? Right?

    Neen:                      I love that.

    Mike:                       So, because, because there's this balance, especially when you're like at a conference and there's people going by and you feel like, well there's somebody going by. I don't want to be rude. So how do you balance that out?

    Neen:                      You know, this is a skill I had to teach myself, Mike, because I love people. Like if I walk into a room, I assume everyone wants to play with me. And so there's already so many people that I want to see. But what I've had to be able to do is to block out my field of vision, meaning if you and I are in a conversation, I have to stay really focused on you, so I'm not looking at all those other people who you and I know ... We go to this industry conference, you and I and you know that it is like the attention span of like a squirrel because everybody's interrupting and wants to see you. It's like once a year, it's a big love fest, so that's actually one of the hardest places to do this. But there's little things that I've learned, for example, being able to listen in and to actually not try and work out what my question is and here's what I mean by that.

    Neen:                      So often in a conversation, we're listening to respond instead of listening to listen. And so what I'm trying to teach myself more and more to do is to listen to your question, allow the pause, and then be thoughtful in my response. So instead of thinking, "Oh, I know what to say," or finishing your sentence or interrupting you, I've had to learn very much about to listen to listen, not listen to respond.

    Neen:                      And I was a constant interrupter and it's still something that I work on because it's something I know about myself. I get so excited I want to contribute to the conversation or I want to give you a solution or I want to answer your question and I really have to shut up. So the best thing to do if you want to be showing respect to shut up, be quiet. Just listen.

    Neen:                      Now without that being creepy, the other thing that I've had to realize is by being able to be attentive then after the pause is I think, well, what's a really cool way to show them that I am respecting their time? Is it a question? Is it a comment? Is it a nod? Is it a followup? Is it an action I need to take?

    Neen:                      Sometimes it might even be as simple as saying, "Did I hear you say, is this what you mean?" Or I might say, "Can you tell me more about that?" And so what I'm trying to do is engage in that point in the conversation. What I've also realized, especially at conferences is I need to write things down. I am a person who seems to remember better when I write things down, so just like before our call today, I said to you, "Hey, if you see me look down, I'm writing things down," I'll do the same thing with someone and what I've also learned over the years, especially working with so many mentors that I have, is taking notes is also a sign of respect.

    Neen:                      And I had a mentor early in my career and he said to me, "One of the things I like about you is you always write things down," and what it was telling him is what he was saying was important for me to want to record. So an easy sign of respect, when you're paying attention, is to write things down.

    Neen:                      Now when I have worked with large companies on their customer experience and how do they accelerate attention, I will often tell team members, "Tell the client you're writing it down because it's that important," so that way the client feels safe, the client feels respected, the client feels heard. Here's the thing, Mike. Attention? It's all about being seen and it's all about being heard and if we can achieve those things, everyone feels so much more deeply respected.

    Mike:                       Absolutely, and I think you see this relationship struggle in a lot of spousal relationships that when they're having a disagreement or a conversation that could become a disagreement, they're already counter-arguing before the person's completed the thought, which leads to a horrific argument because then they say, "You didn't hear the end of what I said because you were already not listening."

    Mike:                       So it's very common that we see that and I always think to myself, when you exercise this attention skill, if I'm really listening, I'm going to think of what's a question which is, I love that you gave some examples of that ... What's a question I can ask based on everything they're sharing with me? So I can't ask that until the end because they could throw a twist at the end and thinking

    Neen:                      That's right. And think about, you Karen have been married, like forever. Andy and I have been married like, my entire life, pretty much. And so, you know, this year we will celebrate 29 years at the time of recording that we've been married. Now when we were first married, we were married very, very young obviously. And one of the things that we did was we also did this marriage counseling course, not because we were going to become marriage counselors, but what we realized is we were the first to get married amongst all of our young friends, and so we had this responsibility in our church community where people coming to us because they will like starting to get married. And we were kind of first.

    Neen:                      And so we became marriage counselors. And what was really good about that was this valuable skill of listening, being able to paraphrase and understand if you're really getting to the heart of everything.

    Neen:                      And I think in relationships, you know, we have some guidelines in our house. They're very simple, but they show respect. For example, my husband and I do a lot of teleconferences. Our clients are often virtual and you know, he travels significantly and so do I. And so we have this guideline that all conversations finish in the garage, meaning if I'm in a teleconference, I will sit in the car and finish the call so that when I walk into the house, if he's home, I can look him in the eye and say hi, right?

    Neen:                      We also have another guideline that says we don't talk between walls, which means if he's in the kitchen and I'm in the lounge room, we don't shout out requests to each other because that's not very respectful. There's no eye contact involved and you never hear what people are saying. I don't try and talk to him while there's a show on. I wait for a commercial or I asked him to pause or can I have his attention because what I've learned is it's so much more easier if we say to someone, "Hey, I need your attention for a couple moments." Or, "When you have time, can we talk about this?" And so I think in our relationships, whether it's with our little people, with teenagers-

    PART 1 OF 3 ENDS [00:10:04]

    Neen:                      And so I think in our relationships, whether it's with our little people, with teenagers, with our parents, or with our partners, being able to ask for their attention and tell them it's important, instead of assuming it's a good time, assuming they're ready to hear your question, and then assuming they have time to answer you. I think we have to ask for permission more, and you're a huge advocate for this with all the work you do with The Date Safe project. You know exactly what I'm talking about.

    Mike:                       Yes, well, and I've always loved, because you and I have discussed this before, the no between the walls discussion, because I think that's something that so easy to fall into, and we have fallen into it, Karen and I have fallen into it. I remember you the first time you said that, I said, "That's brilliant." Because I'll often be feeling like that, like I don't want to talk across the room, or I don't even want to text while you're driving home. I want you to talk to me when you drive home. I'm on the road enough. I have enough text conversations.

    Neen:                      Right.

    Mike:                       I want to have person to person conversation. It means a lot more to me. So I love that. I think that's a great example. And I love that you talk about the fact that being seen and being heard are so important to paying attention. We always talk about, in the respect world, same with when we talk with corporations and organizations about respect, is this idea of also feeling that they care, right. Because I can listen to you, give you full attention, but that doesn't mean I'm actually caring about what you say.

    Neen:                      That's true.

    Mike:                       I can play the role of paying attention-

    Neen:                      That's true.

    Mike:                       ... without caring. Caring forces me to think about your feelings, what you're going through, and to engage with that. Would you agree with that, or ... ?

    Neen:                      I would. Last night, I was watching the movie Ladybird, and it's a movie that's popular at the time of this recording, and there was a conversation between a mother and daughter. They were talking and the conversation was along the lines of paying attention, and she said, "Isn't love and attention the same thing?"

    Neen:                      I think that when you show someone attention, you are caring, because in our crazy, busy, distracted, insane world that we all choose to live in, and in the crazy town that is my head traffic, and everyone else's, when you add that on top, the very fact that you stop, pause, and pay attention to someone, I think shows a level of care, and I think we can do this more and more every day.

    Neen:                      For example, I want to challenge listeners, when they order their coffee, can they look their barista in the eye, use the barista's name, and thank them for their coffee instead of just constantly ... people are just living life like this on their devices, right. When you're going to pay for your groceries, or you're paying the toll as you go through, can you look someone in the eye and thank them for the job that they do? When you're in a restaurant or a café, can you thank your server, look them in the eye, find out their name, use their name in the transaction?

    Neen:                      These are all very simple ways to show that you care. I want it to be intentional attention, not transactional attention, and I think what you're talking about, and playing the role, to use those brilliant words, it's transactional, right. It's just you and I, not even really engaging. You sort of feel obliged to do something, whereas I'd rather people move from transactional to intentional attention. That's what we talk about in Attention Pays.

    Mike:                       Well, and that's why I wanted to bring it up, because there are people who are tactical and they fail to understand the connection. They think, "Oh, I just need to take those steps and then they'll feel like they're being paid attention to," not understanding, no, you have to actually pay attention. You can't have one without the other.

    Neen:                      I also think, Mike, that attention as word gets a bad rap. I think social media and some of the celebrities and personalities who are craving and desperate for attention, I think social media has amplified our attention platform. And so attention as a word really gets a bad rap, and yet, attention as a word means to care for or to notice someone. So when you think about it, I want to make attention a really positive word. I want to start this attention revolution where we start to really pay attention, and it's okay to want attention.

    Neen:                      When you think about this, we crave attention. We learn this skill as a baby, right. We cry, our parents us pick, and then we learn attention. It's that simple. But I think, over the years, attention gets a bad rap, and I want to really change that for people. It's okay to want attention. You don't have to want attention from everyone, just the people who matter to you.

    Neen:                      I think that's a really important thing, too, is if someone you really care about is not giving you the attention that you need, you have to have the courage to say, "This is really important to me." I think that's also respecting yourself. It's respecting what your needs are and having the courage to articulate those to someone else. That takes all kinds of vulnerability, it takes all kinds of bravery, and I know you talk about that in the work that you do.

    Mike:                       So if someone's listening right now, thinking, "Well, this sounds great. My partner needs to be better at this. My co-worker needs to be better at this," right.

    Neen:                      Yeah, it's always my boss or my partner or my kid, never me. Right, right, right.

    Mike:                       Right, it's like when you read a book, "Oh, I know someone who could use this book." Well, yes, you probably, right. We've all done it-

    Neen:                      Sure.

    Mike:                       ... but if somebody is thinking, "Okay, I'm aware that I need to be better at this and I would like my partner to be better at this," or, "I'd like my co-worker or my boss to be better at this," how do you help them ignite the conversation on the importance of attention without talking down, therefore losing attention, or lecturing, therefore losing attention? How do you best case scenario for starting that conversation with someone important to you?

    Neen:                      What I found with working with so many of my clients, whether they're big executives who run billion dollar companies, or entrepreneurs who are a company of one, what we've realized in the work that I do with them is very much getting super clear on what it is that they might be missing and what it is they need, and having language that's not accusing the other person of not doing what they need, but it's coming from a place of saying, "I really need this."

    Neen:                      If, for example, it was your partner, maybe one of the things to talk about would be say, "Hey, when you have some time, I'd love to talk to you about something that's been on my mind." Just seed the conversation. Don't say, "We need to talk," because no one wants to hear that, okay. That's a dangerous phrase. The other thing that is also important in a relationship is know when a good time is to talk. So my honey and I have certain things that we do which are really conducive to talking as opposed to other things, right. It could be that you're going on a long drive or a walk, so seed it first.

    Neen:                      And then say, "Hey, one of the things that I'd really like to talk to you about is how I've been feeling about this. I feel this. It's my feeling, I own it," right. So, "I feel like there's times where I want to have a conversation with you but you're on your cell phone. It would really be important to me if we could stop and have a device free meal." Or, "It would be really important to me if you could look up because there's certain things I need from you." Or, "It would be really helpful to me if ... " And it's all about me, right. This is what I need. It's not about you doing something wrong, it's about me owning why I feel this way. And then coming to some kind of resolution.

    Neen:                      I think what sometimes happens is things ... let's take technology for example. Technology is not the enemy of our attention, we are, but we make technology to be the bad guy. Not really, it's just we, as adults, are the users. I remember once, my husband and I were on this fabulous date and he was on his cell phone. I was like, "Um, I'm much more interesting than your cell phone." I was joking but I wasn't and he started to laugh. It was just the default position, I think sometimes we go to, is if we are not active in the conversation, or we think we're in a meeting and it doesn't really involve us, we default to our cell phone. We check our email. We check our Facebook status. We go and have a look at what's happening on Instagram, not because the person's not interesting, just because they're not engaging us. We don't feel a responsibility to be part of that. We have to change this behavior.

    Neen:                      So there's little things. I brought a cell phone with an actual cover, like you've got to actually open it up, so I can't see anything that goes on on my cell phone. I put it in my bag when I drive, so I'm not tempted to have a look at it. In meetings, one of my clients, what they do, Mark, is they have this basket out the front of the conference room. Everyone drops their cell phone in the basket on their way into the conference room so that they can truly engage and brainstorm for whatever meeting that's about.

    Neen:                      I think if you want to have these conversations with your significant other, with your boss, with your teenager, you've got to work out what's important to you and have the courage to articulate why you need that person to see your point of view, and then come to some sort of mutual understanding of what that might look like. And by the way, I'm a work in progress, just like every one of your listeners. I have not mastered this. I feel like it's a daily thing to choose to pay attention.

    Mike:                       What brought you to this path?

    Neen:                      I've always been obsessed with productivity. I was always the girl in corporate who could get things done, and I always the person who was known to be able to look for very creative solutions to everything. My idea of productivity is off the roof, it's crazy town, right. Now, I have fabulous ideas. I don't implement them all, just for the record. So I was always known for someone who could get things done, I was always obsessed with productivity, but what I realized was, you can't manage time, but you can manage your attention.

    Neen:                      So my body of work is very much all around, how do you truly get more done but in a way that makes more sense? I realized the minutes are going to happen, whether you and I like it or not. We both get 1,440 minutes in a day, but your attention, your attention is something you can control. When I realized it wasn't time I could manage, it was attention, that became the evolution of my work, where I was like, "Huh, as an adult, I can choose who I spend my time with, what I spend my time on, how I spend my time, and then who deserves the attention I have, what deserves the attention that I have, and how am I going to show the world that that's important?" That was the evolution for me, and so it just made sense that attention was the evolution of productivity.

    Mike:                       I have friends who say, "Well, my priority is working out, but I can only get a workout in a week." That would be an example of not really being honest to what you pay attention to, or what you're giving your attention to-

    Neen:                      Right.

    Mike:                       ... because you're saying one ...

    PART 2 OF 3 ENDS [00:20:04]

    Mike:                       Pay attention to or what you're giving your attention to because you're saying one thing, but your time does not reflect that. I remember, we have a mutual friend, Sean Stevenson that said, I can tell what your priority is, bar, where you spend your time and your money. Right? The combination of those things.

    Mike:                       So a lot of times, we're lying to ourselves about what we want to pay attention to, not what we want to, but what we are paying attention to. So the real statement should be I don't give enough attention to working out if I'm only working out once a week. That's an honest statement. I don't give the attention to working out that I wish I was giving or that I need to choose to give. And so that's an important distinction for people. Do you think it's a common one people struggle with? Well, I care deeply about, that's where all my attention is, but it's not, it's over on these other distractions they have.

    Neen:                      Yeah. And I think to what you're talking about is very much about respecting yourself. Right? So I think one of the things that happens is we articulate what we think people need or want to hear. So if you're with a friend who's like insanely healthy and you're like, "Yeah, yeah, yeah, I want to work out like every day but oh, I only have time once a week," because your friend is super healthy and that you're inspired by them. Well that's not really respecting yourself. What I've also learned, especially as I've got significantly older, is that your body has to move. Like you have to put the right things in it. It has to have some sleep. Oh, by the way, you should exercise, right? Whether do you like it or not is kind of irrelevant to respect the body that you've been given for this one planet. God gave you one body, like that's it. Right?

    Neen:                      No amount of pills or anything is going to fix that. And so I think what we have to do is show respect to ourself, which also means being truthful with ourself. It is about here is how many minutes I'm going to be awake today. A small portion of those can be allocated to working out. I would rather someone work out for 15 minutes, Mike, than zero minutes, and so I don't think it has to be like an hour work and I think that's also the trap that people fall into. They say, "Oh, well if I'm going to go for a run, I need to go run for five miles." Well, that's not necessarily the case. One mile is going to be better than no miles. Right? And so one of the things to think about is instead of looking at what everyone else is doing and comparing yourself and looking at what they're doing, look at what you can manage.

    Neen:                      And so you and I both spend a significant amount of time in airports, hotels and convention centers, and you and I have both worked out how to stay healthy on the road, whether it's hotel room workouts, gyms, running stairs, whatever it is that's going to help our body move.

    Neen:                      So I think what happens is people are often lying to themselves and they have to really take pause and say, "You know what? I have this one body on this one planet. It will only take me a few minutes just to pay attention to it," whether it's meditating, yoga, walking. You don't even need a lot of equipment. You can use your own body weight to do things, and so I would encourage listeners to find something that they actually like. I think that's the trick too, Mike. You're doing the workout you don't like, you're not going to give it any attention because it's gonna feel like bleh, but if you find an exercise that actually you look forward to, I think that makes a huge amount of difference because then you will invest your attention.

    Neen:                      I think attention is ... Like Sean, I can look at someone's calendar and instantly know what's important to them because your time and the way you're investing it tells me a lot about who is important and what is important to you. If you or I have a sick loved one or one of your boys is not well, you'll drop everything in order to make them a priority because that's where your attention goes and so the unfortunate thing is often people wait until they get sick or they lose someone they love before they pay attention to what really matters. I don't want that for your listeners, I want them to start paying attention now to who's important, what's important and how are they going to show their attention in the world?

    Mike:                       Well, I love that and so going with that, when we talk about where we're going to show our attention in the world, how respect plays into that becomes important. What we respect, you brought up just now, what we're choosing to respect, or am I my respecting my body? Am I respecting what my values are? How has respect played a role in your life?

    Neen:                      I think for me, respect is multilevel. Having been a corporate girl, I crave respect of my peers. I wanted to be seen as smarty pants. Like I wanted to be known as not just this little, you know, four foot nothing blonde. I wanted to be known for my brain, and so I realized respect was really important to me from my peers, which was through my work product.

    Neen:                      I also realized respect from my husband is incredibly important. I want him to respect the work I do and the career that I've chosen and who I am in the world. I also realized that respect for me shows up in the way that we take care of the planet. So I'm an Australian as you know, even though I am also an American citizen and growing up in Oz, you just go up recycling like it's just such a small country. We take care of everything. We eat organic, we take care of the things.

    Neen:                      And you know, where I lived was in this tiny, tiny town. I was born in this beautiful tiny little town and my aunt and uncle had a beautiful farm. And so I think because I'd been exposed to that so young, I feel like we also need to respect the environment that we are blessed to live in as well. And that means taking care of those resources and recycling in its simplest way or whatever it is for people. So respect for me shows up in multiple ways. It shows up in my personal life that I want to be able to show respect to others and be thoughtful. I want their respect for the kind of work that I do and who I am on the planet. But I also think it shows up in the way we take care of the planet.

    Neen:                      And you know, you don't have to, you know, be a Greenpeace card [inaudible 00:25:24], Tesla-driving person. I mean, I think they're a sexy car, but we can all do something really little. You know, we can recycle our paper. We can not use throwaway water bottles.. There's so many little things we can do to show respect. And I think it just starts with those little ideas everyday of paying attention and being thoughtful as much as you can on a daily basis. To me, respect shows up, I think in lots of different ways.

    Mike:                       I love it. And you have a book that in addition to yours that you really enjoy, you really love called Thought Leaders Practice by Matt Church, Peter Cook.

    Neen:                      Yes. It's one of my favorites.

    Mike:                       Yeah, it's a great book. I've been fortunate to be able to read it. Great book. What do you love about that book?

    Neen:                      You know, I think it's the Bible for running a practice where you want to run a profitable practice. And so to me, I run a practice, not a business and my distinction is very much that I'm never going to sell Neen James Inc., right? It's me. I'm it. Right?

    Neen:                      And so for me, what it taught me was how to systemize profitability across multiple revenue streams. And so the predominant work that I do is keynote speaking like you, but I also run an executive mentoring practice as well. So those two profit centers, it gave me a really great insight in how I could ensure that I had more manageable cashflow.

    Neen:                      The challenge with the lifestyle I've chosen and the industry that I've chosen is it's kind of what we call lumpy billing, right? So some months are great, some months are not. And so being able to learn how to have consistency across the different months about putting systems in place to ensure that I'm really doing my best work and that I'm then outsourcing others. There's so many things. Matt Church also just ... I just read his latest book called Next and he's truly one of the world's greatest thought leaders, I think. And he's always looking for the next thing and the future of things. And that book when I read it, was really helping me map the future that I wanted to create. That's why I love it so much.

    Mike:                       Very cool. And everything you're describing about the practice, being able to set yourself up so there's an evenness requires a lot of attention to detail.

    Neen:                      It does. And it's exhausting. Let me just be super clear with people. If you choose an entrepreneurial career and this, I feel like our chosen career and this one particularly in the world of speaking, so I choose to stand on a stage for a living. It gets no more vulnerable than that, but it also ... There is no greater sense of attention than standing on a stage. It's not actually about me, though. It's about how I stand in service of that audience, but my career is attention. My profession is attention. It's all about attention, but I think attention is about connection, right? And so I think running a business, it's not my favorite thing to do. Let me be super clear about that. But it allows me to have the lifestyle that I love and so what I've also been very good at doing is putting people in around me who are brilliant at attention to detail, right?

    Neen:                      I told you earlier, my idea of productivity is great. My execution is not as strong and so I have people in my life who help me get things done and so I built my practice in a way that I can focus on the things I'm really, really good at: speaking, writing and delivering the product that I do.

    Neen:                      And everything else, we have people around us who can help us do that. Now, when I first started Mike, I couldn't afford to do that. It was just me. Right? So if you're listening to this and you're just starting on an entrepreneurial journey, believe me, it took a long time before I could pay other people to do things.

    Neen:                      So initially I would barter. I would barter their brilliance for my time, so I'd say, "Hey, can you help me set up my QuickBooks? I'll come train your team on how to be more productive in your practice." And so I was constantly trading my time until I could afford to write checks for people to pay them for what it is that they do for me. And so I think you just need to get super creative on what you're going to invest your attention in, in order to get the return that you want.

    Mike:                       I love it. Thank you so much, Neen, for joining us.

    Neen:                      What a treat. Thanks for having me on your show. I love what you're doing in the world.

    Mike:                       Well, I appreciate that. For everyone listening or watching you could find Neen at NeenJames.com. We'll also have all the links to her social media, her book Attention Pays, everything, on the show notes.

    Mike:                       Thanks again, Neen.

    Neen:                      Thanks.

    Mike:                       Thank you for joining us for this episode of the Respect Podcast, which was sponsored by the Date Safe Project at datesafeproject.org. And remember you can always find me at MikeSpeaks.com.

    PART 3 OF 3 ENDS [00:29:49]

    #15 - Abigail Manning on Triggers, Boundaries and Authentic Health

    #15 - Abigail Manning on Triggers, Boundaries and Authentic Health

    Abigail Manning shares the key to being aware of others’ triggers and how to be more understanding compassionate - living with Authentic Health. In this episode, Abigail and Mike both share specific lessons they teach around the world for living with respect toward others’ boundaries and how to recognize abuse.

    * You are invited to join our community and conversations about each episode on FaceBook at https://www.facebook.com/MutuallyAmazingPodcast and join us on Twitter @CenterRespect or visit our website at http://www.MutuallyAmazingPodcast.com**

     

    *BIO:*
    Abigail G. Manning is an Awareness Creator of Authentic Health to prevent and end all forms of Abuse. Having experienced childhood abuse by both of her parents and domestic violence as an adult, Abigail uses first-hand experience combined with her Indiana University Communications double major specializing in cognitive, behavioral and social theories, 5 years of abuse research, $20,000 of therapy modalities investigations and her own unique insights, to teach others how to build Authentic Health. In a positive and pro-active approach, she uses touches of humor to illuminate the challenges of recognizing and understanding the codes, cycles and connections found in unhealthy behaviors including toxic relationships, manipulations, sexual harassment, bullying, child abuse, domestic violence, manipulations, and more. By creating awareness, abuse moves out of the silent darkness where it starts and thrives, into the colorful light of mainstream conversations and creates a brighter future for us all.

    *LINKS*
    https://abigailgmanning.com/
    https://www.facebook.com/abigailgmanning/
    https://twitter.com/AbigailGManning

    *Recommended Books:*
    Dr. Henry Grayson, Mindful Loving
    Robin Norwood, Women Who Love Too Much
    Brene Brown’s books especially, Rising Strong

     

    READ THE FULL TRANSCRIPTION of the EPISODE HERE (or download the pdf):

    **IMPORTANT: This podcast episode was transcribed by a 3rd party service and so errors can occur throughout the following pages:

    Mike:                       Welcome to the Respect Podcast. I'm your host, Mike Domitrz from mikespeaks.com, where we help organizations of all sizes, educational institutions, and the US military create a culture of respect. And respect is exactly what we discuss on this show. So let's get started.

    Mike:                       And welcome to this episode. Today we have Abigail Manning. Abigail is an awareness creator of authentic health to prevent and end all forms of abuse. With a positive and proactive approach, she brings insights and answers to how we can each lead healthy and happy lives. Abigail, thank you so much for joining us.

    Abigail:                   Thank you so much for having me on your show, Mike.

    Mike:                       I'm thrilled to have you here. Can you give a little background on what it is you do?

    Abigail:                   Sure. As you said, I'm an awareness creator. So what that means is it's a proactive and positive approach to helping others see where maybe they might be lacking in having true authentic health. And the whole reason behind it is because I came from childhood abuse by both my parents and domestic violence as an adult, and as an eight year old, I took a vow in front of a mirror to end abuse. And so this is my next chapter of life, and this is my next mission, is to help others learn the lessons that I have learned, but hopefully a lot easier and faster, quicker, and with a lot more positivity than the way that I learned them.

    Mike:                       And at eight years old, you looked into a mirror and said, "I'm going to end this pattern." I'm not gonna let this cycle repeat, is sort of sounds like you described there. I'm going to make a different path for myself. Where does that come from at eight years old?

    Abigail:                   Right. Well, what it is, is that it was, I devoted myself at that point to love, respect, and kindness.

    Mike:                       I mean, that's mind boggling for a lot of people to hear it and say, wait an eight year old committed to and stayed with it. Right? Because a lot of ... When we're young, we'll go, oh, I have this goal and this dream. I'm going to do this, I'm going to do this, or I'm never gonna do that, and that changes very quickly as we get to teen years or pre-teen years. So what kept you focused?

    Abigail:                   What kept me focused was having firsthand experiences of harm. So I really only have one rule and when I raised my kids, it was do no harm. At all costs, do no harm. And the next best goal is to have love, respect, and kindness for yourself and for others. Now, it doesn't mean that that was easy. It doesn't mean that I didn't understand. I didn't understand abuse. I didn't understand it at all, but I was committed to those values, doing no harm to someone else because I knew what that felt like, and I did not want to do that to anybody else. And what do I want the world to be? How do I want the world to treat each other? I want there to be safety and trust and respect, and for me, those words have always kind of boiled down to love, respect, and kindness.

    Abigail:                   And so unfortunately because I didn't understand abuse, I went through the pendulum swing of marrying someone who is not of great health and being in that marriage for over 10 years, and then swinging out of that. And that's what I mean. I've learned all these different things by going through $20,000 of therapy modalities, and reading, and going through crisis center. PTSD hit me really hard. I was like, okay, I have to really understand this and be able to explain it in a way that I can understand it.

    Abigail:                   And so other people saw that and they started asking me, can you explain to me what you're doing and how it's working so well for you? So from that, I started this company, Create Awareness Change Lives where we go and we speak, and we do workshops and training and keynote speeches and things like that to help others learn what I did along the way, hopefully way back at the early stages, and signs of unhealth and disrespect so we can stop it there and make it into something positive and proactive for all of us.

    Mike:                       Well, I appreciate your openness there because while at eight years old you made the commitment, it took 20 plus years to figure out the journey which is true of a lot of us. In a do no harm philosophy, which I'm a big believer in, when I teach my all day workshops on how to do training on sensitive issues, we talk about do no harm. At the same time, you have to also make sure that you're not doing harm by doing no harm because that can actually happen.

    Abigail:                   Right.

    Mike:                       You can think so much about, I don't want to harm anybody in the room, that you do harm at the ability to impact and to teach and to connect because you're so working in fear of not doing harm. And that's not what do no harm means, but that's what people can interpret it to mean, and you can live it. It sounds like you went through some of that in your own personal life.

    Abigail:                   Correct. I agree that you can't ... We're not a world where we have to be ... I don't want to be in a world where it's overly polite. One of the things that we are is transparent. Transparent can be firm, it can be direct, it can still be polite and kind, but it's no longer a doormat and you don't withhold information. So I help people. One of the realizations that I had was the crisis center told me, "When you do this work, it's not when. You absolutely will trigger somebody else."

    Abigail:                   So it's a matter of knowing you're going into that, giving a space that's trusting and safe for people to really vulnerably feel it because I'm about authenticity, right? Not just the robotic kind of, I mask my feelings, but someone is going to get triggered. How do we help them? Because that's the first step. When you first realize, whoa, I have a problem, or oh, I didn't know that was me, or I didn't think I thought about that word that way, or something.

    Abigail:                   So being triggered doesn't have to be a horrible, bad thing. It can be a realization that this is the first maybe eye opening experience that you're like, I'm ready to be better. I'm ready to be healthy. I'm ready to have control over this and not have it have control over me. Let me flip it into the positive like it's okay, I am going to trigger people, and that is okay, but I have to have the responsibility, which I take very seriously, of letting people know that they can trust me, they're safe with me, and that I truly, truly do care about them and their wellbeing.

    Mike:                       Yeah, and you're not intentionally triggering people.

    Abigail:                   No.

    Mike:                       There are people who do that, right? We see people in the media and in politics who go out and say insightful things intentionally to insight, to trigger in a different way than the kind of trigger we're talking here, but it's a form of triggering. And so you're saying, no matter what I do, someone can be triggered. I'm out of control of that, but I am in control of the atmosphere that I create in which that takes place.

    Abigail:                   Right, and trauma informed approach is really important. So I would never go out of my way or try to ever trigger someone in an unhealthy way, in a harmful way, in overstepping their boundary lines. But understanding that you're going to do that and you're doing it from a loving place, you're doing it from an I care place, and this is the way you're going to have to face it. Because if you don't face the beast, the beast is always going to be there.

    Abigail:                   So I don't care if your beast is addictions, I don't care if your beast is that you're with somebody abusive, or that you are abusive yourself. You've got to face the beast in order to stare it down, understand it, and be able to walk away confidently from it. And you can do all that in a very healthy way. So the question is always, am I being helpful and healthy or am I being hurtful and unhealthy? That's my measuring, and hopefully I'm never hurtful to somebody, and I'm always been helping and healthy for them.

    Mike:                       So how do you help somebody? How are you supportive of someone? We get suggested questions for our shows and the one question is, how do I treat people who have been through abuse with respect and not pity? So how do I give that person that respect and pity? Because we see it all the time. In my line of work from the stage, I'll tell people the number one mistake I see people say to survivors is, "Oh, I'm so sorry," which is meant as loving and caring, completely comes off as total pity.

    Abigail:                   Right.

    Mike:                       I'm so sorry. And it feels like I'm so sorry that happened to you. It didn't happen to me. I'm so sorry it happened to you. And how you know it's pity is because the majority of the time the survivor will respond with, oh, it's not your fault, which means they're now counseling you for your reaction to them, which tells you it's pity. That's a dead sign that they felt pity right there. It was not a moment of empowerment.

    Abigail:                   Correct. And that's interesting. I've never thought of pity in that way. What I wanna do is help both sides. So when someone really cares, I don't think they want to do pity. I think they don't know what to say.

    Mike:                       Correct. And that's why giving people precise words is everything in those moments. We do that [inaudible 00:08:54] all the time. Here's exactly the words you can use that can make sure that you are empowering each other and respect and admiration. What do you teach for that?

    Abigail:                   Well, I teach to be authentic. I teach to be honest. I teach that being direct. So having eye contact with the person and saying something like, "Thank you for sharing that," or, "You are so brave," or, "I didn't know, how can I be of support?" Even to me, I see people all the time kind of go, and so I just move on into what I do really quickly because it gives them permission not to have to respond and react. Because we all feel like, oh gosh. I mean, none of us want anybody to be abused.

    Abigail:                   So if you can just come back with, wow, I didn't know. How did you get past it? I mean go to the positive. What could I do to help somebody in the future? Is there anything specific I can do for you? And that's the number one thing. People don't know how to respond. You don't have to know how to respond. Just be yourself. If you're kind, be kind.

    Mike:                       Yeah, and if you can learn language that can help you be comfortable in that, then use it. Like we teach the same thing. We teach, "Thank you for sharing." We'll say, "Thank you for sharing. Clearly you are strong and courageous. What can I do to be of support?"

    Abigail:                   Yeah.

    Mike:                       Because that opens the door. And the reason those three steps are so important. One, thank you for sharing lets the person know, I've come to the right person. Because the fear is, is it okay to share with this person in this moment? That's often a fear for a survivor. Is this a safe person to share? So when you open with, "Wow, thank you for sharing," oh, okay. And then when you say, "Clearly you're strong and courageous because you shared," I mean, that's true. So that's honesty and validation at the same time. Reinforcement is a better word.

    Mike:                       But then to say, "How can I be of support?" They might say, oh no, I just wanted to share. Okay. But they might be like, oh, I just wish there was someone I could talk to. Oh, well have you talked to a local crisis center? Have you talked to ... And you give them options. It creates this exploratory option for them to get the resources and support they deserve, which is so, so important.

    Mike:                       And for anyone listening, this goes to any difficult news someone ever gives you. It doesn't have to be a survivor. Somebody comes up to you and says, "My dad passed away last night." Oh, I'm so sorry. Where do you go from there? You've got nowhere to go from there. Somebody says, "My dad passed last night." Wow, thank you for sharing. Now how can I be of support? Now they see somebody trying to engage not just, let's move on from this uncomfortable situation.

    Abigail:                   I love it. I love it. In fact, I wrote it down because I am a big thank you and please person. Call me old fashioned, but I still really like using thank you and please with people all the time, even people I know, my family and everybody. Just thank you for helping me with dinner or something like that. So that's acknowledgement, everything you said was just, to me, spot on, perfect, and beautiful, and brilliant. To acknowledge, to thank, to prove that you're a safe person, you're a sincere person. I love it.

    Mike:                       I appreciate that. We've always taught it from stage and all my books. We teach that same ...

    PART 1 OF 3 ENDS [00:12:04]

    Mike:                       We've always taught it from stage and in all my books. We teach that same statement, because it's just ... People don't have the skill. I love what you said about be yourself and be authentic. Sadly, some people are afraid to do that, because they have been taken as being callous in the past. They feel, "If I'm myself, I could do harm." Well, what if I could give you this little phrase? And if you said it from your authentic self, with these words, it's going to come off as you and be loving, and caring, and supportive.

    Abigail:                   Right. One other thing I'd like to point out real fast, Mike, is that the person who has the difficult thing to explain. Like you said, whatever that happens to be: a death in the family, coming out for the first time talking about abuse, or something like that. That person is coming from a place where they've already been shamed, blamed, judged, isolated, ridiculed, minimized, all of that. They're kind of ... At least in my case, I was very nervous, and I would watch people. The moment that they would kind of like at me like ... like that. Shut it down. This is not a safe place. This person's not going to be able to understand. The turtle pulls its head back into the shell real fast.

    Abigail:                   Just know that when someone comes to you with an act of bravery, when someone looks really strong on the outside or you see them as being very strong or successful or capable or confident, we're all the same in the inside. It's really scary to come forward. Strong people ... I know, because I've been called a strong person more than once in my life ... It's scary to feel weak. It's scary to feel not in control of how someone's going to respond to you, not that we can control it. Just know going into that that's why I like telling people to be really authentic and just your connection with that person. A lot of times you don't know that person, but it could be just someone you've met. It happens to me all the time. I will start with a compliment for them of like, "I'm honored that you told me."

    Mike:                       Yes. Yes, because what you said there is important about the concept of that took them strength to share with you, whatever the difficult news was. So to honor that just means the world to people. We should be honoring that. Now you talk about something that is what I've been doing for decades, which is to ask first. Ask first. You talk about it specifically when it comes to hugs. Because in my world, people think, "Well, Mike teaches us to ask for a kiss," or, "Mike teaches before sexual intimacy to ask." But you say, "Why should I have to ask before I hug someone." You teach in your work why that's important. Let's go to there. Why is it respectable to ask for a hug versus just assuming, "Look, I'm giving you a hug. That's loving. That's supportive"? What's the harm in me just giving them a hug?

    Abigail:                   Yeah, right. It goes down to our healthy boundary lines, right? What is healthy for you may not be necessarily healthy for someone else based on their life experiences. For example, if someone ... That was the first step of abuse, let's say. Because that's what I specialize in is preventing and ending abuse. If someone was abused by, let's say, a parent who comes up and the first thing they do is they come up towards you face on, and they put their arms towards you. That person knows they have to go into fight, flight, or freeze mode, so it's unsafe. When our brains get hijacked, we don't know how to respond until we are taught how to respond, until we're taught what those warning signs are. And, what is ours to own versus the other person?

    Abigail:                   Is everyone out to attack you that's going to hug you? No. But until we can get that through our brains and really assimilated it into our bodies and our responses, and we can understand it ... There's different techniques, like EMDR. There's Somatic. There is EFT ... on how we rewire our brain, so that we don't automatically jump into that reactionary fight, flight, or freeze mode. You think you're being friendly and kind, and I think you're ... subconsciously without even realizing it ... coming to attack me. Because some people bury, especially childhood abuse, so far down, they don't even know that that's what it's related to.

    Mike:                       Yes. The word that we often don't discuss here is grooming. This is how the predators often groom their victims and those who would go on to become survivors. For anyone who's listening, what that means is a predator will start with a hug. They'll get very comfortable with that hug. They'll make that hug little tighter and a little longer. Then they move to touching, and they move to other things. But it all began there, so for the survivor ... especially if it has not been addressed, if it is down deep ... there's an immediate moment of, "That's where it all started, and now this person's starting it all."

    Mike:                       Like you said ... I love that you said that ... they might not even be aware of this, because subconsciously this can happen. People go, "Well, that's not my ... I'm not supposed to know what everybody else has been through. I mean, that's just political correctness gone awry." You are about to touch another person's body. If you are going to touch another person's body, it is on you to respect the possibilities of how that could impact them, because it's their body. That's not like you're just saying something from across the room, which can be harmful, but you're literally going to engage another human being's body in some form or fashion.

    Abigail:                   There's three spaces. There's our professional or public space. Then there's our personal space with our friends and stuff. Then there's an intimate space that you would share with a partner, or a child, or maybe an elderly parent, or something like that. That's your intimate space. We say that people aren't really allowed into your intimate space unless you want it, unless it's healthy for you. Why would I assume just because I like a hug, that other people would like it. I always try to, again, honor, respect. I try to respect the other person. I would just say things like ... For the first time meeting them. I have my group of friends, we hug all the time. But there's an understanding, because the first time that we've met, we've said, "Oh, would you like a hug?" Not, "May I hug you?" Because, again, you're coming onto them, but, "Would you like a hug? Are you a hugger?"

    Mike:                       Yeah, that's a great line. I know friends that use that. Myself, I've done it too. They go the handshake hug kind of thing, and you're like, "Are you a hugger?" They're like, "Yeah," so then you know you're good. But if they're like, "No, I'm good," yep, the handshake works. I think what people forget is why are you hugging them in the first place? You believe it will be supportive. You assume. So if the hug is about supportive and/or connection, shouldn't you make sure that will be the outcome?

    Abigail:                   Right, right. Also, maybe conversely, because Authentic Health is really turning that mirror around and looking at it at yourself. I'm not saying hugs are bad. Personally, I love hugs, but other people don't like them, and that's okay. If you're like, "I hug everybody, and I don't even ask." Why? What is it I need? What is the physical touch lacking in my life. What am I trying to express. Maybe question is that so important for me to do that?

    Abigail:                   I had someone in a business setting, never me the person before. She's actually a lawyer. When she came up to me ... I always shake hands the first time I meet somebody, because in our society, that's totally acceptable. It's not awkward ... and I extended my hand. She immediately pushed right past my hand and threw a hug onto me. I took a step back, and I said, "I'm more of a handshaker when I get to meet people." She completely didn't understand. I don't know if she thought we were best friends reconnected.

    Abigail:                   But just watching the body language. We talk a lot about cognitive, social, and behavioral theories. Well, the behavioral theory is if someone's putting out their hand to shake hands with you, they want to shake your hand. Or, they put a hand up to high five, just do the high five. Those verbal and behavioral cues are important to watch for.

    Mike:                       Absolutely.

    Abigail:                   Then ask [inaudible 00:19:55] ask, but you don't ... It's out of consideration. It's just a form of respect, in my opinion.

    Mike:                       Definitely.

    Abigail:                   Don't take it personally if they say, "No, I'm not."

    Mike:                       Yeah, you don't have to cure them. I think that's the other thing that happens. I think people think that, "If I give you enough hugs, you'll be okay with hugs." That's really dangerous and messed up to think, "The more I push your boundaries and disrespect what you want, you'll learn to like the boundaries I'm giving you." If you actually say that out loud, you'll recognize how predatorial that is, right?

    Abigail:                   Yeah.

    Mike:                       We need to help understand it. I'm not saying that I haven't done some form of that when I was younger. Most of us have, right?

    Abigail:                   Oh, absolutely.

    Mike:                       In some form, we thought, "Well, if I do this, they'll get more comfortable ..." Whatever it was. It doesn't have to be hug, touch. But recognizing just how predatorial that is, and how we've been taught to do that. Like, "I'll teach them." No. That's not your job in that moment.

    Abigail:                   Right. I think a lot of times ... and you can tell me from a guy's perspective ... from a girl's perspective, I was taught, "Be kind. Be nice. Give to others." I have a saying of pour love. Pouring love, pouring love on others. That was a strong social message that was given to me that, "Don't make waves. Everyone would be your friend." All of those which are not healthy. In the situation, a lot of times I think women end up hugging each other not necessarily because they want to, but they don't want to appear rude, or unfriendly, or stuck up, or something like that.

    Abigail:                   I wanted to erase that and saying when you own your own Authentic Health ... whatever it is, if it's a high five, if it's a fist bump, if it's a hug ... whatever it is, if you own it, it's okay. Be good with who you are, and not have to worry that you're offending somebody else, and not worry if you offend somebody else by saying, "I prefer this. I don't prefer that."

    Mike:                       Absolutely.

    Abigail:                   By living authentically, it's okay to stay within your own boundary lines, and what feels good, and is healthy for you without worry about what others and outsiders are thinking about you.

    Mike:                       Abigail, what are red flags of a sign that someone is being disrespectful or being abusive?

    Abigail:                   Red flags. Okay. We all have that gut feeling that goes off. We have red flags. We hear warning bells, all of those things. To me, I guess, the difference between those two would be healthy boundary lines. Our definition of abuse that I made up is repeated mistreatment. If people don't remember anything else, if you just remember repeated mistreatment. The rest of the definition is, "Repeated mistreatment where one person uses manipulations to gain and maintain power and control over another person."

    Abigail:                   If someone is being disrespectful, is it repeated? That's the first part of the definition. If it's a one-off, maybe they're being a jerk, maybe they are disrespectful, or something like that. Hopefully by you giving your healthy boundary lines and with a polite, but kind, but firm comeback on something, "I prefer a handshake, not a hug," something like that. Then they will stop it. It's not repeated.

    Abigail:                   Now if they decide to repeated it, "Oh, yeah, there's that Abigail. She ..." and it goes on and on in different ways from emotional, to physical, to sexual, to financial. Different forms of abuse. Different forms of manipulation. Different forms of trying to take your power and control or exert their power and control over you. Then you absolutely know the person is acting abusively.

    Mike:                       Let's pause there, because I love the two words. Repeated mistreatment is very powerful. I think it's also important to acknowledge that it doesn't mean it needs to be repeated for it to have been abuse, right? Because, there could be a one-time situation that is highly abusive.

    Abigail:                   Correct.

    Mike:                       Usually what you're describing here, what we're talking about, is, "How do I know when a situation that I'm regularly in is one of abuse or mistreatment?" versus a one-time situation.

    Abigail:                   Right. A lot of times, a sexual ... that's a sexual assault, which is awful. Nobody ever, ever deserves any form of abuse. No one asks for it. No one deserves it. No-

    PART 2 OF 3 ENDS [00:24:04]

    Abigail:                   ... deserves any form of abuse. No one asked for it, no one deserves it. No one, even though you can be groomed or gas lighting into thinking that you deserved it, you had ownership over this. You never did. It's what someone did to you versus what you went out and did to someone else. You were never worthy of being their target. You're right, it doesn't have to be awful or an assault or abusive, but when I use that term, a lot of times it starts really small, so unless it's like you're walking down an alley and you're attacked, right? That's an assault. But a lot of times in the abusive world when you have relationships with neighbors or co-workers or family it always starts small, like you said, they start with a hug, or they start with something, or they start with a lingering touch, if we're talking about sexual harassment.

    Mike:                       Or just not honoring your voice, right?

    Abigail:                   Correct.

    Mike:                       I don't wanna go this far. Let's say it's sexual. I don't wanna go this far. Oh, it'll be fun. What did you not get about I don't wanna go this far? I didn't say whether it'd be fun or not fun, I don't wanna go this far. It's not on the survivor to have to say that either. The moment I said it once, you should've listened, but that's a subtle, and it's a form of somebody starting to show abuse that is likely to say they might not be respecting me as this night goes on, because they're not reciprocating my voice right here and now. Once again, I wanna stress that's not on the survivor to stop the criminal, it's on the criminal to stop being abusive in the first place.

    Abigail:                   Right, and so that is the red flag that you just mentioned. So that, well I set a boundary line and they didn't ... They either didn't acknowledge it and blew right by it, or they made fun of me for it. They ridiculed me for it, or they're like, "What in the world are you talking about?" Stuff like that. I thought you wanted to be my boyfriend, I thought you wanted to be my girlfriend. Just like in sexual harassment, we do some workshops for corporations and government and things like that on what's sexual harassment and if this then that, quid pro quo, it's the same thing. It's not honoring those boundary lines, so just kind of watch because it tends to be small and then a lot of times someone who's abusive is very quick, very practiced and that's those manipulations of coming back and saying, "Oh, I'm so sorry, I didn't mean to do that," or they have some story or something, so just watch for a pattern or really, not even a pattern 'cause sometimes it gets a little too tricky for people to see, just is it repeated?

    Mike:                       Yeah, I love that statement, the repeated mistreatment. It's perfect. Just due to time 'cause this next question we could do 30 minutes on but due to time, what is one or two steps, if somebody's listening is a survivor, of trauma or abuse to help them feel respect towards themselves?

    Abigail:                   Fantastic. Well for me, I would say it's authentic health. Gaining your power and control back where you can have your authentic health where you're not looking for outside confirmation, you really know the patterns and what has happened to you, what your life experience, we're all shaped by our life experiences, so I guess the key would be what has shaped your life experience? What has created your story? What is that negative take or that purple thread running through you that is a lie that is not truth, but you've read that book so many times you believe it actually happened. You've heard that story so many times, you actually believe that's who you are.

    Mike:                       Can I pause just so I'm understanding?

    Abigail:                   Yeah.

    Mike:                       Are you referring to for instance victim blaming, self victim blaming? So somebody's sitting there going, "Had I not done this that night, that wouldn't have happened," and they have played that tape and that tape is causing them to feel blame.

    Abigail:                   That could be their life experience yes, or it could be you see for example, really, really thin anorexic, bulimic people but the tape that they've been told is they're big and fat and ugly. They're on their deathbed believing that their big, fat and ugly when they're really not, right? So we all have our tapes, I'm not smart, you should have seen my brother, he's really, really smart. I'm not the smart one. Things like that. Like, what is your story? That my career's never work out, my love life never works out.

    Mike:                       I love adding the question to that, how's that working for me? Right, so let's say I put the story out in front of myself, I believe this. How's that working for me? It never makes me feel better.

    Abigail:                   Yeah.

    Mike:                       It's not working, right? This story, this negative story I got has never benefited and even if it benefited once, 99 other days it bothers me so it's a negative impact on my life.

    Abigail:                   Right, and a lot of times what I'll say is break it down to simple. Is it healthy or is it unhealthy?

    Mike:                       Yeah, that's perfect.

    Abigail:                   Is this healthy? Is this going to propel me forward to the vision that I have for my life? Is this going to make me a better person tomorrow than I am today or is this unhealthy? Is this gonna continue keeping me in this loop, in this cycle, in this pattern, in this lane and [inaudible 00:29:02] false beliefs. So if you feel like [inaudible 00:29:04] and someone comes in and sweeps you off your feet telling you how smart you are, if you actually own your own ... If you own your life story then you're not swayed by what people may or may not say. They can use those as manipulations.

    Mike:                       Yes.

    Abigail:                   So if you think of yourself as not charming let's say and someone comes in your life and their like, "Oh, you're so charming and you're delightful," and you're like, "Oh wow." They can manipulate you because they're able to find your weakness but when we own our own weaknesses and we own our strengths, that's authentic health.

    Mike:                       Yes and a great example is parenting. Parents who say, "Well, I don't want to tell my kid I love 'em too much," oh yeah? Wait till the kid comes along that does tell them because that kid will ... If they don't believe their loved, that kid will be their new source versus them being their own source. Teaching them to be their own source. Yeah, somebody should say to you, "Oh you're great," and in your mind there should be a little bit of thanks and yes, right? Doesn't mean you have to say it out loud, or you're beautiful or you're great, or you're brilliant and there should be a little bit of thank you and yes.

    Mike:                       We should feel these things about ourselves so we don't ... That's what I loved about what you said there, we don't need them from somebody else because if we need them from somebody else, control goes over to that person to get it. To get what they need, that can be the unhealthy part. You had three books that you told me that you really love, one was Mindful Loving by Dr. Henry Grayson, another was Women Who Love Too Much by Robin Norwood and Renee Brown's books, you especially like Rising Strong. Why these three books?

    Abigail:                   Well I think anything Renee Brown has written I love. I love-

    Mike:                       Same here.

    Abigail:                   ... her attitude and approach and she breaks it down. She inspired me to take what I know and break it down and simplify it and explain it in storytelling formats that make sense and so, that's been a lot of things. It helped me a lot on my path on ... I couldn't stand when I opened up her book and I read the word shame. Ugh, I don't need more shame and blame and anything like that and of course she did a big wonderful twist on all of it and it was really, really helping but again, we started the conversation with about triggering people. So I had to be a little angry with Miss Doctor Renee Brown because she was triggering me with the whole word shame but I'm glad she did and I'm glad I had the fortitude to keep reading through as well as those other books and other therapy and talk therapies and things like that because that's how you feel the beast and you keep moving through it and you get better and you look in that mirror and you're not afraid to look in the mirror.

    Abigail:                   You're not afraid. None of us are perfect, right? I'm supposed to be perfect, authentic health is not being perfect. It's not being great at everything, it's just being true to who we are and willing to look in the mirror and not willing to listen to the whispers of any kind of negativity and by being vulnerable and that's a big strong theme that she has been superior in explaining to people is vulnerability and shame as well as many other things. But those are the reasons why I really like her books and I just love the way she writes too, I think it's fun.

    Mike:                       Yes.

    Abigail:                   [inaudible 00:32:11] for a male's perspective as well as a female's perspective on When You Love Too Much and that's that healthy versus unhealthy. From different people I've put together what I feel authentic health is and both of them I thought from a male perspective as well as a female perspective they did a really good job of showing where that line is between what is good authentic love and what is not, because you have to keep in mind, I wasn't raised with it. I wasn't raised with love, respect and kindness. I wasn't raised with mutually loving parents, I had to figure it out. I watched for it, I looked for it in movies, I watched for it in couples and so I stumbled along trying to learn these things in my own life and through reading books so that I could figure out how to have happy, healthy, successful love in my life.

    Mike:                       Well I think that's a great way to end our show 'cause I think too many people think things like, "Well that should be obvious," but they forget well it's obvious to you 'cause you might have been raised in it or you learned it because of something in your culture, your family. Millions of people have never been taught these lessons so if you're gonna say I'm a compassionate, caring person you need to think of the possibilities of others, which you just brilliantly shared with us. So Abigail, thank you for being with us today. For anybody listening you can find Abigail at abigailmanning.com, we'll have her Facebook link, her Twitter link all on our show notes, and remember if you're listening or watching you can join discussions on this episode on Facebook at our Facebook discussion group called The Respect Podcast Discussion Group. So look that up on Facebook, join us in our conversation. Thank you so much Abigail.

    Abigail:                   Thank you very much. All the best to you.

    Mike:                       Thank you for joining us for this episode of The Respect Podcast which was sponsored by the Date Safe Project at datesafeproject.org and remember, you can always find me at mikespeaks.com.

    PART 3 OF 3 ENDS [00:34:08]

     

    #14 - Chris Kilmartin discusses Men, Sexism, & Masculinity with Mike Domitrz

    #14 - Chris Kilmartin discusses Men, Sexism, & Masculinity with Mike Domitrz

    Join host Mike Domitrz as he interviews Dr. Chris Kilmartin on the topics of men, masculinity, sexism, #MeToo, and specific ways to speak up. Chris provides strategies and skills for helping everyone move forward to a healthier culture in this episode.

    * You are invited to join our community and conversations about each episode on FaceBook at https://www.facebook.com/MutuallyAmazingPodcast and join us on Twitter @CenterRespect or visit our website at http://www.MutuallyAmazingPodcast.com**

     

    BIO of Chris Kilmartin
    Dr. Christopher Kilmartin is an emeritus college professor, author, stand-up comedian, actor, playwright, consultant and professional psychologist. He retired in 2016 as Professor of Psychology at The University of Mary Washington in Fredericksburg, VA. He holds a Ph.D. in Counseling Psychology from Virginia Commonwealth University and is a licensed clinical psychologist who has a great deal of experience consulting with businesses, college students, human services workers, athletic departments, the military, and counselors.  
     
    His major scholarly work isThe Masculine Self(5theditionSloan,2015, now co-authored by Andrew Smiler), which has also been translated into Korean. He has also co-authoredMen’s Violence Against Women: Theory, Research, and Activism,Overcoming Masculine Depression:The Pain behind the Mask:(also translated into Hebrew and Korean;2ndedition, 2013), andSexual Assault in Context: Teaching College Men about Gender, a manual based on his consultation experiences. 
     
    Drawing on his background as a professional stand-up comedian, Dr. Kilmartin wrote a solo theatre performance on men's issues entitledCrimes Against Nature. This work, an integration of his scholarly and performing interests, and performed by the author, has toured to over 150 campuses and other venues for a total of over 220 performances. He has also toured with a lecture/storytelling/multimedia hybrid entitledGendered Fictions: The Challenge of Cultural Change.
     
    Dr. Kilmartin delivered the Keynote address at the NCAA Violence Prevention Summit in 2011 and has alsoconsulted and delivered trainings with the U. S. Department of Education, the U.S. Army, Navy, and Air Force, the U. S. Institute of Peace, and the international group, Democratic Control of the Armed Forces. He served as a consultant for three years with the United States Naval Academy on a revision of sexual assault and harassment prevention curriculum. He was a scriptwriter for an Army training film on the same topic. He taught a full semester course on diversity and inclusion for Air Force officers and has delivered several workshops on the same topic. He is affiliated as a Senior Consultant with Newpoint Strategies, a contractor specializing in sexual assault/harassment prevention, as well as inclusion and diversity.
     
    Dr. Kilmartin was the Distinguished Visiting Professor in the Department of Behavioral Sciences and Leadership at the United States Air Force Academy for the academic year 2013-14. In 2007, he was the Fulbright Distinguished Chair in Gender Studies at the University of Klagenfurt, Austria, one of only 39 such honors awarded annually worldwide. He was elected to Fellow Status in the American Psychological Association in 2008 and is a Past President of Division 51 of that organization, the Society for the Psychological Study of Men and Masculinity, which awarded him its Researcher of the Year distinction in 2010. In 2015, the University of Mary Washington granted him its Professional Achievement Award. He has been a featured presenter at the National Psychotherapy with Men Conferences. Dr. Kilmartin is an internationally-recognized expert on gender, violence preventio
     
    BOOKS:
     
    Links:
     

    READ THE FULL TRANSCRIPTION of the EPISODE HERE (or download the pdf):

    **IMPORTANT: This podcast episode was transcribed by a 3rd party service and so errors can occur throughout the following pages:

    Mike:                       Welcome to the Respect Podcast. I am your host Mike [Donashrum 00:00:04] from Mikespeaks.com where we help organizations of all sizes, educational institutions and the US military create a culture of respect and respect is exactly what we discuss on this show. So let's get started.

    Mike:                       I'm very excited to have someone on today. Someone that I've know for a while in the work that we do and that is Dr. Chris Kilmartin. Chris is an emeritus college professor, consultant, performer and trainer. He is the author of four books on men and masculinity and has been doing violence prevention work for more than 25 years. So Chris, thank you so much for joining us.

    Chris:                       My pleasure. Now, what kinds of works have you done when it comes to gender education generally and violence prevention specifically?

    Mike:                       I do a lot of ... my major scholarly area is on men and masculinity. So I help men to understand the social pressure to behave and experience themselves in line with what the culture says they should be for the body they're perceived as having. And help them understand this cultural pressure to do that. But your reactions to that cultural pressure are widely variable. So my mantra of late is, it's very difficult to resist a pressure that you cannot name. So what I'd like to help men do is name that pressure of masculinity and then we put them into a position to resist that pressure when conforming to it, hurt somebody or it conflicts with important life goal or value.

    Mike:                       So that's just the basic gender education kind of stuff I've been doing. I've been teaching an academic course in men and masculinity for more than 20 years and been doing a lot of guest speaking on campuses and military and companies. Specifically with violence prevention I've done a variety of things. All are around prevention, that's my expertise. I'm not [inaudible 00:02:08] I know a little bit about a lot of things but I'm not an expert in victim services and things like that. I'm much more of an expert in trying to cause something not to happen in the first place.

    Mike:                       And that is around leadership skills for setting the right tone in your organization to make sexual assault and harassment less likely and also bystander intervention. Getting people to step up when they hear dangerous attitudes or view problematic kinds of situations and help them learn what they can do and how they can help to prevent the problem.

    Chris:                       Now Chris this is the respect podcast. So let's dive right into this element. Let's go back to men and their roles. Because a lot of that has to do with respect and we create this image that men are supposed to be. This stereotype that men are supposed to be and they're not able to be themselves. They're not able to explore full emotions. They're not able to explore their full creativity or whatever it may be. Therefore there's a lack of respecting the human being, the human content that it can really be because it's supposed to fit into this box.

    Chris:                       And when we do that we disrespect the individual. Would you agree that's part of that work?

    Mike:                       I would absolutely agree that's part of that work and a big part of it is to help and understand that a lot of what they're being asked to do is about a performance. It's not so much about who they actually are but how they're socialized to perform and that other men are performing as well. But we don't see them as performing so much as we think that's who this person actually is and my own research is that when men are in stereotypical all male groups and they're calling women by animal names or the names of their genitals or making derogatory jokes. Most men don't like that.

    Mike:                       But the problem is they overestimate how much other men do like it. So it's like laughing at a joke that you don't think is funny. If I watched you laugh at that joke I would think you thought that was funny unless you let me in on your private reaction. Which, as we know, most men are not exactly famous for doing. And so we can ... once we can kind of widen out and I can absolutely agree with you if we can respect the person inside the man and not expect him to be this machine then lots of things become possible and lots of people are doing that kind of work.

    Chris:                       And why men? Some people may be listening going, why men? They're the ones with the privilege. They have it so much easier. Why focus on men?

    Mike:                       I don't think you necessarily have to focus on men. That's just where my work is focused but I think that if we as a group have obviously greater levels of privilege and power than women as a group. Although they're great individual variation among men and among women, then we can make a difference. But there lots, majority of men are really good people but they've been under involved in this work. So if we can mobilize, if we can amplify he healthy voices then we have a role to play.

    Mike:                       And I think that anytime that the group that's in privilege has sometimes a different kind of role to play. We need men to step up and fight sexism just as we need heterosexual people to fight homophobia. We need rich people to work against economic inequality. We need cisgendered people to work against transphobia. There are people in the majority population have to be for us to all solve these problems we have to be good allies to people in the more marginalized populations.

    Chris:                       Absolutely. And you brought up a good point earlier about men are not allowed to show these vulnerabilities. These honest moments. These expressions and there is a difference gender wise of what is acceptable at least in Westernized culture of the world. Women, it would not be uncommon for a group of women to joke around about breast size. That would not be a surprise.

    Mike:                       Sure.

    Chris:                       But you would almost never hear a group of men have any kind of conversation about penis size of themselves. [crosstalk 00:06:55] Unless it's a bragging of whose the largest. But there's not going to be this honest conversation but you may find that amongst those who identify as women. You may find that more likely to happen. Is that the kind of be willing to be honest and open that we're talking about or is that farther down the road? Are there some opening steps first before somebody can feel that kind of vulnerability on the human body, which men never talk about on a vulnerable level typically as a society, I don't mean individual men.

    Chris:                       But as a society we don't talk about from a place of vulnerability.

    Mike:                       Yeah and I think we can make spaces and there are people who do make spaces for men to explore the depth of their feelings about themselves. One of the things ... Now I've lost my train of thought, sorry. That I've seen a lot lately are these assumptions that men are simple or that men, especially when the Me Too movement started to take off, I saw these people on social media saying things like, "Men suck." Which is shorthand for, men lack morality.

    Mike:                       And so if we embrace the sense of ourselves as being simple and lacking morality then we are incapable of that kind of work but most men are good people who are complex and so the other part about men suck or men are simple is it lets us off the hook because if we're simple or we're immoral and we're immoral then whose job is it to make the world a better place. We're leaving it up to women as if they don't have enough to do already.

    Mike:                       So we need to redefine men as being complex. As being fair minded and caring and explode this myth of men are simple and immoral.

    Chris:                       And we as men then have to uphold those value, right? That if we're going to say we're complex, we need to show complexity.

    Mike:                       Yeah.

    Chris:                       To display complexity. If we're going to say we're caring then we need to show caring. That becomes critical to this for the general society of belief. Those who have been taught men are bad. For them to believe anything else they have to see something else. When we're hearing men are bad or men are cruel, it's because somebody caused that pain to that person and often way more than one.

    Chris:                       So there's a track record of men being bad in that person's life. And what we have to understand as men is don't take it personal when Person A over here says, "All men are bad." What you should step back and go, "Wow, the amount of men that must have created that impact and how sad that is that so many of my gender could cause that." And that's what we should recognize. Not, "How dare they blast me in with everyone."

    Chris:                       Which is I think the most offensive reaction and we've seen it a lot in the Me Too movement. Now, I'm looped in with everybody else. Now, we're all rapist and that's not what people are saying.

    Mike:                       Right, and I absolutely agree that defensive reaction is quite common and part of just the way that we think culturally about men and women. I mean we have this term, "the opposite sex." Men and women are not opposite. Or the battle of the sexes. Where 90% of the combatants are allegedly in love with and having children with the enemy. And so when we hold these kind of adversarial beliefs about men and women and somebody says that men are bad. Then we think we gotta defend ourselves and a lot of people believe that as women gain power that women will lose it and it's just not true. Power is not a zero sum game. We can enhance each other's power.

    PART 1 OF 3 ENDS [00:11:04]

    Mike:                       Power is not a zero sum game. We can enhance each other's power. So once we start to see men and women on the same team, and we understand how much pain many men have caused to women, and other men for that matter. Then we can start to understand, I mean I don't like male bashing anymore than anybody else, but I sure as hell understand where it comes from. And so, if you don't like it, really I think the most enlightened response is to do what you can to stop it.

    Chris:                       Yes definitely, and in the Me Too movement, since we've brought it up. How do you think that is impacting this kind of work, this kind of enlightening, and just our society as a whole?

    Mike:                       I think it has certainly I think increased the credibility of women and men, who have come forward and have said that, "People have mistreated me sexually." Either harassment or assault. It has I think, increased the empathy of some men, not all men, for women. 'Cause I think that part of what we see around sexual assault and harassment is rampant kind of victim blaming. That these were women who behaved badly, and they kind of got what they deserved. And that these are bad women who have been victimized, and the good women that I know, the women I know and love. Well once the Me Too movement started, if you were paying any attention at all, you'd be like, "Wow, all of these women I know! All these women, these friends of mine, these people I love. These family members have been victimized."

    Mike:                       Then that breaks down that kind of sense of victim blaming, and I think increases empathy, because I think if you think in a victim blaming kind of way, there are victims like them, and victims like us. And victims like us are for instance, victims of random violence. I could have been in Parkland High School, I could have been in the Twin Towers, I could have been at Virginia Tech. We can't distance ourselves psychologically from those kinds of victims. But what we can with victims of inter personal violence to say, "Well I wouldn't have been stupid enough to be married to that person." Or, "Get that drunk." Or, "Have that poor judgment." And I think we have to move to a place where we understand that all victims are victims like us, and so I think the Me Too movement have been really good for building empathy in not all men, but some men. And an understanding of how rampant this problem is.

    Chris:                       Well yeah, and you bring up an important part, which is we try to say, "well that's them, not me." Right? "I wouldn't have been there." And a reason a lot of people do that for our listeners to understand is, self defense.

    Mike:                       Yes.

    Chris:                       If I believe I wouldn't be there, I can feel safer in my day to day life, 'cause I don't have to fear this crime happening to me. If I think that could have been me, now I might live in fear. And I don't wanna live in fear, so it's easier to blame the other person and say, "They did something I would not do. Therefor I do not need to worry about this." This is shown in research in jury's when they look at sexual assault, and jurors don't convict the rapist in what appears to be a blatantly obvious case, because the juror's subconsciously want to believe, "Well, I've been in that same kind of situation, and so I don't wanna believe that could happen to me. So subconsciously I'll say, they must have done something different than I would have done. Therefor, I'm safe."

    Mike:                       Right, and I think that's absolutely right. It's a security operation. So, I'm gonna find one thing that, that person did, and attribute it. Attribute the attack to that, and then if I avoid that. And victims do this to themselves, right? If I don't do that again. Right? I always tell people, "Don't bother blaming the victim, they're usually experts at it. They don't need any help from you." But, the other thing that you hear is, "If I had been there, here's what I would have done." And I saw this on social media around sexual harassment. Women saying, "I've never been harassed at work, because the men I work with know if they had done that, I would have slapped their face."

    Mike:                       And well this is known as a post diction. It's the opposite of a pre diction. It's after the fact, saying what you would have done. We have tons of research over years in psychology. Post diction's are notoriously unreliable. You don't know what you would have done, because you cannot experience the kind of social pressure of the moment that would have happened. You can imagine what it would have been like, but you have the luxury of hindsight, and taking apart a situation, and forming a strategy that a person in the moment doesn't have. And so, the other layer of victim blaming is this post diction, this belief that I would have acted differently. When you actually have no way of knowing how you would have acted.

    Chris:                       And I think that's brilliant, because we all do that, regardless of the topic. What I mean by that is if, you say to somebody, "If somebody said something highly inappropriate in front of you, would you say something?" 90% maybe 80% of people go, "Oh yeah, I'd say something." And then you have been with that person when somebody in the group has said something highly inappropriate, and they didn't say anything. So it's easier to preach our values on roles and our strong character, than it is to exercise it %100 of the time the way we'd like to. We're human, no one is gonna always speak up. Is going to always do the right thing in a tough situation. No one. So I think it's so brilliant that you bring up that post diction, because we live that on our daily basis, many of us. I mean all people do to some degree.

    Mike:                       Yeah, absolutely. And we know that we can help people to be prepared for situation, like that, by practicing them as well. So, how many times have somebody said something that bothered you and you think, "Well this would have been a good thing to say." You think about that about two days later. And what I always tell people to do, is to put it in your pocket. Because you might be able to use it later on, but the other thing, this is a really simple technique that you can learn. When you hear somebody say something inappropriate and you can't muster an articulate response, just ask the person to repeat it, "I'm sorry, what did you say?"

    Mike:                       And then the person's, often people will say these kinds of things without really thinking, just off the cuff. And when you ask them to repeat it, then they have to repeat it very consciously, and they may feel uncomfortable repeating it, in which case you've educated them to how their behavior was inappropriate. They may say it again, who knows. But at least you're making them make a really conscious decision to say or do what they said.

    Chris:                       When I love that, the tone you just did that with, that you taught us to do that with, was brilliant. Because you didn't do a tone of, "Oh, I'm sorry. I couldn't hear you." It was, "Excuse me, what did you say?" That right away tells someone, "Uh-oh. They're surprised I made that statement." Right? And so, it does send a red flag out. Like, "Did you just say what I think you said? 'Cause I'm surprised." What you're suddenly doing there is, "I'm surprised you would say that." Which is actually ... And this is what I teach people too.

    Chris:                       Say to people, "Wow, I don't think you meant what you just said, 'cause I know you. This doesn't reflect how I know you to be." And I know some people don't have those words sometimes, which is why you teach it that way. Which is when I don't have the words. I love it. Now speaking of fears and reacting to fears, a common one nowadays is this fear that, "I'll be falsely reported." That because of what's happening in the world, I'm walking around, and I'm afraid someone's gonna false report me. How do you help people understand the fear of false reports?

    Mike:                       Yes, and thank you so much for using the word "report" instead of accusation, or allegation. I think that we get in trouble when we start to use these legalistic words, and often when I hear the word "allegation" I think, "Oh, a person's lying." Report is a much more neutral term. It's a much less judgemental term, so I think that we need to use that language. Well, the reality is that sometimes people do lie. I mean, but people overestimate how often that happens. And so, the myth of false reporting, a myth does not have to be completely untrue for it to be a myth. The importance of a myth is how it operates.

    Mike:                       And how the myth of false reporting operates, is to make the disbelief of the person reporting, the default option, right? We're gonna make the assumption, and many law enforcement people do this, until they've been trained out of it. They make the assumption that the person is lying, because the story doesn't add up. Well if I'm gonna lie, I'd make a really good story. If I were gonna lie about a sexual - ... Say, "Well we got drunk, and we were kissing consensually." And make it sound like the kind of situation where it's hard to believe. Why wouldn't I say the person held a gun to my head, and why wouldn't I make it be the kind of-

    Chris:                       Salaciousness almost-

    Mike:                       Salacious, yeah. The kind of egregious rape story that people tend to believe. So, their estimates are between two and eight percent. I certainly believe they're closer to two percent. And then if you look at-

    Chris:                       Well let's pause there. I think that, that's so important. 'Cause that's the numbers that I share too. That's two to eight percent of reporting-

    Mike:                       Of reporting.

    Chris:                       This is key here, because only a third to tenth that report it. So if you do two to eight percent of what is actually a third to a-

    PART 2 OF 3 ENDS [00:22:04]

    Chris:                       ... though few do 2-8% of what is actually a third to a tenth. You're actually talking about .3 of a percent to about 3% at the high end of cases. And what I think is important for people to realize there is understanding that we're talking about 97% of the time. That means that survivors speaking total truth 97% of the time, so why are you focusing on the 3? Why? 'Cause TV and the media, when they get that 3% runs with it. And everybody goes, "Proof I don't need to worry about the topic." Isn't that really what's caused this myth?

    Mike:                       Yeah, I think so. And yeah, I mean my estimation, and it's just an estimation, is that for every false report of a sexual, there are about 475 unreported assaults, so you tell me which is the bigger problem. And if you're focused on these rare false reports ... And we have to acknowledge it would be a horrible thing for somebody to say that you did something, a felony, that-

    Chris:                       Yeah and a false report is horrible for everyone. It's horrible for survivors, yeah.

    Mike:                       Yeah, but the fact that you're focusing on that tells me who you are identifying with. You're identifying with the person being reported rather than the victim. We have a huge problem with unreported rapes, because we don't ... we're doing better with this, but we're not very good at supporting victims who come forward and making them feel safe to report. We're doing better. And so-

    Chris:                       Right. What is the key steps we can do to help people recognize sexism and to speak out? So what are some steps you give groups you work with about, "Hey. Here's how to notice. Here's how to catch. Here's the action step to take,"?

    Mike:                       Right. Well, one of the things is to help them understand that if you're bothered by sexism, you're not alone, and this is especially true with men. Men are often comparing their inner experience with other men's performances. As I said, when somebody says something sexist, most men are bothered by that, but they think they're alone in that. I show them age old social-psychological research on conforming and once you perceive an ally and you talk with other men, "Does this bother you? It bothers me," then you start to feel supported coming forward. So there's the noticing the event, this is the classic social-psychological intervention steps: Notice the event, define it as a problem, take responsibility for doing something about the problem, decide what you're going to do and do it. If you're an EMT and you see somebody clutch their heart and fall to the ground, you go through those five steps in about a half a second because you've been trained to do it and you've thought about it. So we help people understand sexism and how sexism harms everybody, not just women. Then we mobilize the good guys and we amplify their voices, so that's the attitudinal part of course and then there is the skill part.

    Mike:                       Which it's interesting too, part of the research that we did is we brought men into our lab and we showed them statements, we say, "You're in a situation where another man says this sexist thing and you're offended," and we didn't say, "If you're offended," we say, "And you're offended. So what we want you to do is construct a challenge to that," and so we give them practice at it and then we had them write a letter to a man. So part of what we know, we look to our attitudes to shape our behavior, but what is less obvious is that we look to our behavior to shape our attitudes. So if we can get people to behave in the direction of the attitude, that's going to increase the attitude. So for instance, men who were asked to role play being an advocate for a woman bringing a sexual harassment complaint in a company, become more sympathetic to the problem of sexual harassment. So we're working both sides of the street, we're inside out, attitude to behavior, but also outside in, behavior to attitude.

    Chris:                       I love this idea for everyone to think ... If I were to sit down, "What are situations that I've been in that made me uncomfortable," and then to write out what are possible responses I could've, precise language that I could've used in that moment, so like you said earlier, I've got it in my pocket. I think that's so usable, it's so implementable, we can all do that. And Chris, you have three books you really recommend, I always ask everyone on the show to give me books that they recommend, you had three you shared with me. And that was: 'Our Guys' By: Bernard Lefkowitz, and then 'The Trouble with Testosterone' By: Robert Sapolsky, and then Sandra Bem's, 'The Lenses of Gender'. Why those three?

    Mike:                       Well, I think that we need to have gendered and social context for this problem. So Sandra Bem's 'Lenses of Gender' is just ... She doesn't talk about violence at all, that I can remember, in that book, but it's a formidable intellectual piece of work that changed the way I think about gender and how we grow up with it and how we can learn to be conscious of it. It's a great book for that regard. Sapolsky's book, actually, the title of the book, it's a collection of essays. Sapolsky is world's foremost endocrinologist, he's an amazing biologist, and so often people biologize male aggression and gender and testosterone is usually the culprit-

    Mike:                       ... an issue with that because I've got plenty of testosterone and so do you and so do most every man we know and vast majority of us are not violent, so it's not a straightforward kinda pathway. Sapolsky is brilliant, and by the way, this is a collection of essays on various biological topics, so we're talking about 'The Trouble with Testosterone' is only like a four page thing, that's one of the essays. But he liked it well-enough that he decided to name the book after it. And he explains the biology of it and what Sapolsky is really good at is to take complex science and explain it to people who don't necessarily have a really good science background without dumbing it down, so that's a brilliant essay.

    Mike:                       'Our Guys' is about the gang rape of a developmentally disabled girl in a privileged community in New Jersey and I think the power of that book is that Lefkowitz talks about these boys who did this horrible thing, but also looks at how a community enabled them, and I think that's brilliant.

    Mike:                       And also, by the way, speaking of Sapolsky, if you're interested in the biology things, I highly recommend Frans de Waal's book, he's our world's foremost primatologist. And one of the things you hear in the culture often is this alpha male language, well, de Waal explains that the stereotype of the alpha male is a bully, there's somebody who gets what he wants through intimidation, violence, threat of violence and there are primates who do that. But the most successful primates are actually what he calls 'populists', that they aid in food sharing in the group, they break up fights, they're loved, they're leaders. And so we think of that this is the only way for men to gain power, well, the bullies in primate troupes, they don't last very long because other animals form coalitions and overthrow them. And so he helps us understand through our closest animal relatives, what is true about human nature and what is not.

    Chris:                       Well, I think the irony of talking about the animal world, and the dogs are speaking out there at the same time at your house.

    Mike:                       They're [crosstalk 00:30:58].

    Chris:                       Yeah, so that's ironic. But it sounds like brilliant, so we'll have the links to all those for listeners right now, you'll find those in the show notes, either iTunes or on our website. You'll also be able to find Chris at chriskilmartin.com. Kilmartin is K-I-L-M-A-R-T-I-N, just like it sounds, and Chris is C-H-R-I-S. Chriskilmartin.com, all will be on our website, at respectpodcast.com.

    Chris:                       And for our listeners right now, remember you can go on Facebook and we have a discussion group, you can join other people, share with other people, talk about everything Chris has said. Because Chris, this has been brilliant. Now, that Facebook group is called 'The Respect Podcast Discussion Group', super easy, and that's how you find it on Facebook.

    Chris:                       Chris, thank you so much for joining us today.

    Mike:                       It was my pleasure, Mike, anytime.

    Chris:                       Thank you for joining us for this episode of The Respect Podcast, which was sponsored by The DATE SAFE Project at datesafeproject.org. And remember, you can always find me at mikespeaks.com.

    PART 3 OF 3 ENDS [00:32:00]

    #13 - Bruce Turkel discusses Respect in Advertising with Mike Domitrz

    #13 - Bruce Turkel discusses Respect in Advertising with Mike Domitrz
    Does RESPECT exist in today’s marking and advertising world? Listen as world-leading branding expert and author, Bruce Turkel, discusses with host Mike Domitrz how respect plays a role in the media and advertising world today.

    * You are invited to join our community and conversations about each episode on FaceBook at https://www.facebook.com/MutuallyAmazingPodcast and join us on Twitter @CenterRespect or visit our website at http://www.MutuallyAmazingPodcast.com**

     

    SCROLL DOWN TO READ THE TRANSCRIPTION

     

    BIO: 
    Bruce Turkel. Useful, Valuable, Enjoyable.
    Whether creating brands, books, or explaining brand strategy on national TV, Bruce’s energetic creativity makes brands more valuable. He’s created campaigns for AMEX, Miami, Discovery, Hasbro, Bacardi, and more. Simply put, Bruce is a brand builder, keynote speaker, TV personality, and author. Bruce appears regularly on MSNBC, CNN, and CCTV. He’s been inFast Company, The New York Times,andForbesand has authored five books on branding and creativity.
     
    Bruce has helped create some of the world’s most compelling brands, including Hasbro, Nike, American Express, Charles Schwab, Citicorp, Discovery Networks, Bacardi, Sol Melia Hotels, Partnership for a Drug-Free America, HBO Latin America, Canyon Ranch, Miami, and many more. He is a keynote speaker, author, musician, artist, and runner who tours extensively.
     
    Perhaps you’ve seen Bruce on TV.He is a frequent guest expert on the national news and appears regularly on FOX Business, CNN, CBS, MSNBC, CCTV (Chinese Television) and NPR.
     
    Perhaps you’ve read about Bruce.He has been featured inThe New York Times, Fast Company, Communication Arts, AdWeek, andSpeakermagazines.
     
    Perhaps you’ve heard Bruce speak.He has spoken at MIT, Harvard, TEDx, and hundreds of corporate and industry conferences around the world. In 2017 the National Speakers Association inducted Bruce into their Speaker Hall of Fame.
     
    Perhaps you’ve read one of Bruce’s five books.His most recent book,All About Themwas chosen as one ofForbes Magazine’sbest business books of 2016.
     
    Perhaps you’ve heard Bruce playing his harmonica.Bruce fronts the popular Miami R&B band Blackstar.
     
    Perhaps you’ve seen Bruce’s artwork.Bruce is an incessant doodler and is famous for his caricatures of the local and national business leaders he’s worked with.
     
    Perhaps you passed Bruce in your last marathon.He is a dedicated — but slow — runner.
    Meet Bruce Turkel.He is about to share some of his simple yet proven powerful brand building techniques with you.
     
    LINK:
     
    Books:

    READ THE FULL TRANSCRIPTION of the EPISODE HERE (or download the pdf):

    **IMPORTANT: This podcast episode was transcribed by a 3rd party service and so errors can occur throughout the following pages:

    Mike:                       Welcome to the Respect podcast. I'm your host, Mike Domitrz from MikeSpeaks.com, where we help organizations of all sizes, educational institutions, and the US military create a culture of respect. And respect is exactly what we discuss on this show, so let's get started.

    Mike:                       This week. We've got a very special guest also a friend of mine's, I love having friends on the show. That is Bruce Turkel. He's a brand builder, keynote speaker, TV commentator and author. If you watch any business news on cable, you've probably seen him, whether it was MSNBC, or CNNI, or Fox News in the past, you've seen this guy. I've gotten to know him and I realized he sees things others of us just don't see, and that's one of the cool things about getting to talk with Bruce. So Bruce, thank you for joining us.

    Bruce:                     Thanks for inviting me, Mike. You're right. It's fun to do this with friends.

    Mike:                       Absolutely. And you and I are going to get into a decision you've made recently and publicly, via blog. It's really powerful. Before we get into that, I want to talk about how you view respect in its role in advertising and marketing. For everybody watching and/or listening. Bruce is a guru in the marketing branding world. That's what he's known for. He's worked with some of the largest brands in the world. How do you feel that respect plays a role?

    Bruce:                     You know, there's two ways to look at marketing, branding. I think there's two ways to look at a lot of things. There's the positive way and there's the negative way. And you hear people talk about the negative way that advertisers and marketers try to convince people to buy things they don't want, don't need, and can't afford. And that's certainly the negative way of doing it. Or you can say the positive way, which is that advertising, marketing. Branding is the engine of the economy. It's what keeps people interested. It's what keeps people involved. It's what keeps people engaged.

    Bruce:                     If you're running a business, it's what allows you to actually provide the products and services that you provide, because people are interested in them. If in fact, you are consumer, it allows you to find out what's out there, what's available. It also subsidizes a lot of media that we take advantage of, whether it's radio or television, or online, or any of the things that we don't pay for.

    Bruce:                     Part of the reason we don't pay for that content is because of advertising and marketing/ So I, of course, prefer to look at the positive side of. That being said, then respect becomes very important, because if you're going to do this from a positive point of view, then in fact you have to be careful not to be selling people things they don't want, don't need, and can't afford. But instead, to be demonstrating to people why your client's products and services, or why your products and services actually will make your customer's life better.

    Bruce:                     That's what the respect is about. Now, you're providing something of value. I tell people that when I speak, when I write, when I commentate on television or when I create marketing campaigns, I want the stuff I do to be useful. I want it to be valuable. And I want it to be enjoyable.

    Mike:                       What-

    Bruce:                     In order to accomplish those things. It has to be respectful as well.

    Mike:                       What percentage of advertisers that you see out there, companies selling, do you feel fall into that negative stereotype that brand has such harmful viewpoint of advertising marketing that people get. You know, the old stereotype which could be unfair, that used car salesman stereotype. How many people do you feel that are out there? What percentage that is manipulative? That it's not based on respect, that it's based on emotional and psychological manipulation, just to sell?

    Bruce:                     Well, as soon as you use the word percentage, then you're asking for metrics that I don't actually have. I don't know what percentage. I do know that often the pieces we remember, the pieces that put a bad taste in our mouth tend to be those. I mean you used as an example, the used car salesman. Now you're thinking of the sleazy guy, the polyester jacket, the sleeves rolled up. And the guy who's just trying to get you into a car and get your money. But again, think about the other side, you have to get your kids to school. You've got to get to work. You want something safe. He wants them to reliable. A used car salesman who knows what they're doing, and is intent on providing service is not like that at all, but what do we remember?

    Bruce:                     We remember the negative stereotype. And there's plenty of it. Believe me, I am not making excuses for the industry or for the negative practitioners. I'm simply saying that what a lot of us do in my opinion, actually makes the world a better place.

    Mike:                       Oh, I agree. And that's why I said that whether it be an unfair reputation of that used car salesman, because we buy used. So I'm not somebody that runs from a used car salesman at all. If you find the right person, they're wonderful and they do take care of you very quickly. But it is, you're right, it's that negative impression people have about-

    Bruce:                     That's right.

    Mike:                       ... marketing. Because the media environment is so confrontational right now. Do you think that respect is passe?

    Bruce:                     Passe? No, not at all. I think respect is less and less prevalent. I think what's happened is there's an old political saying, "There's no margin in the middle." And I think what you find is a lot of the practitioners will avoid names for the sake of whoever's listening and might have an opinion different than mine. But a lot of the practitioners are using the bassist most, brutal forms of communication because they're always easier, cheaper to use, and they always hit hard. I mean, getting hit with a bat is a pretty low level communication received, right? If I want to convince you of something, I could try to convince you. I can quote the masters, I can give you good information. I can hit you with a bat and say, if you don't believe me, I'm going to hit you again.

    Bruce:                     It works. It just doesn't work well and it's a brutal backward facing way of getting your point across. And I think that's what we're seeing now. We're seeing that so many of these backward thinking strategies are working that people are utilizing them. So no, I don't think respect is passe at all. I think that respect right now is taking a backseat in many instances to things that maybe work a little quicker and a little stronger but don't ultimately work better.

    Mike:                       So there's a documentary out now, at the time we're recording this on Mr. Rogers, called "Won't You Be My Neighbor?" And this discussion is actually prevalent to that, because he talks about when TV came forward and really hit its mainstream, how it was the lowest forms of comedy the TV was turning to. The pie in the face, the violence, the cheap violence. And he was so offended that why would such a wonderful tool, why would be a wonderful medium be used at the lowest common denominator spread these messages?

    Mike:                       And that sort of what you're saying right now is that there's so much of that lowest level being used, that it's overwhelming. So the question became in the documentary is, can there be a place? How do you get back to that place where respect can be at the forefront where you can think at a higher intellectual level in the advertising? What do you think it would take for market advertising to have that paradigm shift, to go to a place that's really built on respect, dignity for the consumer, for people watching?

    Bruce:                     I think what happens is over time, technologies and use of new technologies adapt and they adapt progressively and get better and better. So when movie cameras were first created, the silent movies, all they did was record plays because plays. Because plays where the way, theater was the way you presented a story. And it never dawned on anybody that you could do something different. So what do they do? They set up the camera, they set up the tripod, and they filmed the play. Then someone said, wait a second, we don't have to keep this camera in one position. We can actually take it outdoors.

    Bruce:                     We don't have to make believe we're on a wagon going into the wild west, we can actually go out and film it and they went out and changed the way they did that. When television took over from movies, took over from radio rather, what did they do? They took the same radio characters, the Amos, and Andy's, and the Lucy Balls, and all of those who were on radio and they simply put them on television, because it never dawned on anybody that you could create a new paradigm, a new visual language with this new technology that you had.

    Bruce:                     And what we're seeing now because of where the Internet has gone, is that people are saying, "Okay, I have this new technology. I can go on a Facebook. I can go on a Linkedin and I can change people's opinions, and I ... " Same thing that marketing and advertising has always tried to do. And what did they do? They use the old tools and techniques. But over time, what happens is those things fall by the wayside as people start to see different ways of utilizing the tools.

    Bruce:                     Now remember, there's an old saying in marketing, "Does marketing take its cues from popular culture, or does popular culture take its cues from marketing?" Meaning, if you see somebody wearing an outfit on television that you like, do you go out and buy it? You took your cue from popular culture or are the people who were putting out popular culture walking on the streets and saying, "Oh, I like what that guy's got on, and then moving it into popular culture."

    Bruce:                     And my answer is, it doesn't really matter. As I see it, it's a back and forth. It's a constant give and take. So if what's going on in popular culture is of a lesser respectful nature, less of a regard for people's individual rights, people's individual space, however you choose to define it. Then you're going to see that reflected in popular culture and then of course the popular culture. And, I'm sorry, the actual culture builds on popular culture and vice versa. As you see respect returning to the mainstream, you will also see it happen more and more in marketing materials. It's a constantly moving, constantly self-perpetuating, self-feeding process.

    Mike:                       And what do you think it's going to take for respect to come to the forefront in either one, so that that cycle you mentioned, you know, if it comes to the forefront in society, then marketing will follow? Or if marketing leads, what do you think it's going to take for that to happen?

    Bruce:                     Leadership. People standing up and saying, this is the way things go. I mean, if you think about respect, if you think about respectful behavior throughout history, you can find certain benchmarks in history based on people, based on leadership. And whether its religious leadership, or political leadership, or business leadership, or technology leadership, or medical leadership, irrelevant. You can find that different fence posts, signposts rather, where respect, concern for the other became the way you get things done.

    Bruce:                     Conversely, you can also find times in history where the opposite was true and you can see where those trains were driven to completely mixed my metaphors. And if you think about the statues in a park, you never see a statue with a group of people pointing in a direction. In fact, the only statue I can think of with a group of people, is the flag raising in Iwo Jima where all the GIs, the marines rather, are putting the flag up.

    Bruce:                     Every other statute is one person, tends to be male, but that's because of the way history was written. Right? But one person on a horse with the sword pointing, because it's these leaders that show us the right way.

    PART 1 OF 3 ENDS [00:11:04]

    Bruce:                     It's these leaders that show us the right way to proceed, the right way to move forward, and the right way to behave. Unfortunately, it's also leaders who drag us backwards and show us that the other works as well.

    Mike:                       Yeah, my wife was driving by a billboard this weekend and stopped and took a picture because the billboard, and I'm paraphrasing, was a simple statement, but powerful. Something along the lines of, who I love should not be able to get me fired. That was the whole billboard, and you thought, "Wow, that's an important discussion," and obviously, in the line of work I do, we believe strongly in that, respect and dignity for all, but you don't see a lot of billboards like that, and if you do, it tends to be, as far as from a moral or civil comment, it tends to be of a religious organization.

    Bruce:                     Well remember that for a billboard to be there, someone had to pay for it.

    Mike:                       Right.

    Bruce:                     In order for it to be paid for, it has to be an institutional viewpoint. You're not going to pay for it. A billboard costs between 3, 10, 20, $30,000.00 a month. You have those good feelings, that who you love should not get you fired, but are you willing to reach into your bank account and buy that sign? You're probably not, so most opinions that you see in popular marketing tend to be institutional, businesses, governments, associations, religious institutions and so on and so forth, because they're able to put their money where their mouth is. They're able to go out to their constituents and say, "We're going to promote this viewpoint."

    Bruce:                     What's changed in today's society is social media. Social media has completely democratized communication, and completely democratized information, and completely democratized the individual's ability to go out and make a message, so one person can go out and say something on social media, that we never could do before. This broadcast that you and I are doing is a perfect example. Neither one of us is investing the kind of money that billboards would cost to get our opinions out there, and so what you are going to see is more and more popular speech become more and more widely disseminated. Of course when that happens, you're talking about non-sophisticated marketers, who don't understand how to use marketing tools yet, and they're out there screaming into the chasm, and hoping they hear something back, other than their echo, and what gets somebody to scream back the quickest? Being provocative, saying something that will clearly upset somebody else, that's how you get the back and forth, if you don't know how to utilize creativity, if you don't know how to utilize psychological tools and techniques to get people to pay attention. As this social media gets us more and more democratized, what you're going to see is more and more low level marketing until the populace learns how to use the tools.

    Mike:                       How do you, or who do you feel is a good example of somebody that is leading from a moral conviction and getting messaging out there? I can think of one. For the past decade it was the Dove campaign, and the Dove campaign had the women in underwear, and saying all shapes and sizes, that everybody is of value, that we should be able to love your body. Actually I know, Stacey, one of the original women in that campaign, is a friend, a fellow speaker, an NSA member. They were leading the way at that time. Who do you see leading the way right now? Who are some top brands that you've seen? Saying, "Hey Mike, they're taking on social issues," and in doing so maybe taking risk, but it's in alignment with what they believe institutionally.

    Bruce:                     Well, it's not only through marketing. It's also through corporate behavior, so for example we saw what happened when Starbucks had that issue, I believe it was in Philadelphia, where two African American patrons were waiting for a friend, didn't purchase anything. The manager called the cops, and that became a big issue, and we find that offensive on a very basic level, which is that didn't happen to the White patrons, it happened to the Black patrons, therefore we're all offended. It was offensive on even a greater level to Starbucks' authentic truth, which is they provide what they call the third space, the place you and I can go and have a meeting, and use a bathroom, and have a cup of coffee and chat, and air-conditioning and lights, the Wifi and all of that.

    Bruce:                     In response, Starbucks could have very easily said, Howard Schultz could have said, "It's one store. It happened once. It was in Philadelphia. We have," I don't know how many stores they have, "We have 28,000 stores around the world, come on, give us a break," but he didn't do that. Instead, what he said was, "This is unacceptable." He didn't blame the manager. He said, "We have not done our jobs making sure that everybody in our universe understands the way we treat our patrons, and therefore we are going to commit ourselves to providing a respectful environment." They closed all their stores for half a day. They did training to all of their employees. They are committed to continuing training. They've already hired 10,000 veterans. They're committed to hiring another 10,000. They're committed to hiring another 10,000 inner-city, Black, Hispanic, and other minority workers. They are committing to keeping their bathrooms open for people who don't have access to bathrooms. They are doing it on every level. It's not simply, "Look at our advertising," although the advertising reflects exactly what they're talking about, and they're not making jokes about Black coffee, you know, which they could, right, because that's the quick way to get that message out.

    Bruce:                     Instead, they're saying, "This is who we are. This is what matters to us, and this is what we're going to do about it." Why? One guy, it was Howard Schultz, who came back from being, he had moved from CEO to Founder, to Chairman of the Board, to whatever, but he came back and said, "No, no, no. It's not going to work this way. Here's how we're going to do it." One guy on a horse with a sword.

    Mike:                       Your book's all about this. Your latest book title is, All About Them, which is what we're talking about right now. They made it about their alignment of their customer, and their client, and their demographic, not about just getting out there and defending themselves, that would be all about me, right? That's not even who I am, that's one fluke like you're describing.

    Mike:                       When we talk about All About Them, why do you think we fall into the trap of whether you're a speaker, an expert, a big, large institution, organization of making it about ourselves, right? Look at me, look at my product. Why do we fall into that, and how can we be more aware and present to making it about them? What are steps that we can take to make sure we're making it about them every day?

    Bruce:                     Well there's three reasons why we do it. The first one is just personal insecurity. "Look at me. Look what I've done, because I need to build myself up. I need to feel good about myself." That's for a different show, and people with different expertise, but the other two reasons that we do it, reason number one is because in the old days, pre Internet, if you didn't blow your own horn, if you didn't tell people who you were and what you did, who was going to tell them? There was no way for anyone to find out about you.

    Bruce:                     If I was interested in having Mike Domitrz to come and speak at my event, how could I find out about you, other than calling you and saying, "Hey Mike, would you send me a video tape? Would you send me a brochure?" You needed to go, "Look at me. Look at me. Look at me," but today, before I call you on the phone, I know everything I want to know about you. The key is that I want to know because some people go to your website, go to YouTube, look things up. Go to Google, what we call the belt and suspender people, right, they wear both because they want every detail. Other people don't care that much. They don't bother, but you being out there yelling, "Look at me. Look at me. Look at me. Look at me," is a fool's errand because that information is available. We used to say, "Imagine if we each had a magical device that knew everything." Siri, Cortana, Google, Alexa, Echo know everything, so being out there and yelling, "Look at me," there really is no benefit to it. That's reason number two.

    Bruce:                     Reason number three should be the simplest one of all, no one taught you this. Nobody said, "When you're marketing, when you're branding, when you're building your business, stop talking about yourself." You know about it when you go on a date. You could be that guy on the date who says, "Yeah, I did this, then I did this, then I did this, then I did this," but you understand that if you do that, the conversation's not going to go very far, but when we talk about our businesses, nobody said to us, "Look, here's the way you do it."

    Bruce:                     Look at the best advertisers. Look at how they promote themselves. What you will see is, they never talk about themselves. Apple does not tell you why their computers are better. They don't talk to you about speeds and seeds. They don't talk to you about technological advances. What are they saying right now? Behind the Mac, and they show a picture of a person with a laptop. Oh, I don't want to print this so I'll open it, and they show the person behind the computer. On the billboard I saw yesterday, they guy's like this. Now you don't know what he's looking at. You don't know what this means. It could mean, "Oh my God, I just declared bankruptcy." It could be, "Oh my God, look at my new granddaughter." You have no idea, but you have been in that position before, and so they're not talking about their equipment. They're talking about you and I. They're talking about the experience of being behind the Mac.

    Bruce:                     When they had their campaign thing different, they didn't say, "Think different because we have an M17 megahertz processor." They talked about the people who have thought different in history. Joan of Arc, Leonardo Di Vinci, Thomas Edison, Albert Einstein, and so on and so forth, Mahatma Gandhi, Martin Luther King, and why you can be like them. Why Apple empowers you to do this. We see these messages all around us. We see the best companies, the best marketers, do it. We just have never been told, "That's how you do it." Now you've been told.

    Mike:                       Right.

    Bruce:                     That's why I wrote the book, by the way.

    Mike:                       Well I love that, and so pick up the book and we can all learn that. That becomes really important to talk about. How does someone help people find, like you said, you can do anything to find anything you want about people, so are you referring to the fact that you need to be serving up content, you need to be serving up valuable information? If you're going to put yourself out there, put it out there in a way that you're serving, that you're providing helpful information so that when they are searching, and they run into you, they see somebody who aligns with what they're looking for, is that what you're referencing there, versus look at me?

    Bruce:                     Of course.

    Mike:                       No, no, let me just ... Hey I've got some info., helpful information here.

    Bruce:                     That's right and information is only one way to look at it. It can also be entertainment. It can also be explanation. It can also be editing. I mean, for example, some of the most popular sites on the net are travel sites because when I travel somewhere, I don't know where to go, so I look for people I trust. The reason I think that Anthony Bourdain was so successful was we could relate to him. We felt his pain. We felt his normal-ness. He was one of us. [inaudible 00:21:41] what we should do. He became our editors. We went to Paris, or we went to Peking, we could see what did Anthony Bourdain suggest we do, so editing is a great thing you can provide for people. "Hey, here's what I know a lot about. Let me help you have a better experience." Travel, food, music, electronics ...

    PART 2 OF 3 ENDS [00:22:04]

    Mike:                       Food, music, electronics, software. Whatever it is you know about, providing that level of, let me help you. I use an algorithm in the book, CC 2 CC. The first CC stands for company centric, the number two stands for to, and the second CC stands for consumer centric. How do you take what you know, company centric, and how do you transfer it to your consumer? And more importantly to your potential consumer. And that's what we're talking about. Put the content out there, that there's things I want to read, because either I'm interested in the information or I find it amusing. Or I find it thought provoking, or I find it provocative. Or I find it helpful. Again, I don't know what your interests are, and you don't know what my interests are.

    Mike:                       But if your an expert in something, you know what it is you can provide. And you have to demonstrate to people that by interacting with you, with your materials, their lives will be better.

    Bruce:                     And so, is the mistake that some people are making today, in thinking when they put out an video, or they put an article, they put something out in the world, is they're thinking, what do I need to say to get attention? Versus, what is the best way I can entertain, serve those who would enjoy this the most.

    Bruce:                     Right instead of just saying, look at me, versus how can I be of service or of entertainment? Is that what you're referring to there? That idea that, "Hey, I'm going to do this video, because then I'll be the one everyone's talking about". Versus, "I'm going to do this video because nobody's saying this right now, and we need to have this conversation".

    Mike:                       So I love the word serve. Because if you say serve, that includes inform, entertain, excite, edit, whatever because it all fits under the umbrella. Yeah, you don't want to be the little kid at the pool, on the diving board going, "Look at me, look at me, look at me, look at me, look at me". And at that point there's only two things he could do to make it worth my while. He could either do a perfectly executed double back flip. Or he can jump up in the air, and belly flop and make me laugh. There's nothing else that kid's going to do that's going to make up for him interrupting me.

    Mike:                       Think about old school marketing, the look at me, as the foot that someone sticks out in the isle of the airplane or the movies that you trip over. It interrupts your day to day. It makes you pay attention, but it's not necessarily a good thing. And the provocative statements tend to do that. Whereas the person who says, "Oh, you're going to Des Moines, well let me tell you some great places to eat". I've never been to Des Moines before, I'm interested, I want to hear that. That will make my life better. "And when you go to this restaurant, you know what, the maître d's name is Christina, tell her I sent you and she'll take really good care of you". Wow, now I get to travel like a local, that's awesome. Very different than the person tripping you and saying, "Hey here's some coupons, when you go there you can save money on stuff".

    Bruce:                     Yeah.

    Mike:                       One's respecting your time. One's respecting your intelligence. And today's show's obviously all of our shows are all about respect. For you Bruce, who instilled respect in you the most? Through your growing up? Through your development? Through the business years?

    Bruce:                     There were I think probably three or four people who did it. The first two were my parents. My parents were real sticklers for this. My dad's belief was, you do the right thing, because it's the right thing to do. I remember when my friend Alan got $5 for a B and $10 for an A. And I came home, and said, "Hey, Alan just got" ... Alan wasn't that smart I don't think he got that much money, but. "Alan just got 25 bucks for his report card Dad, and looking at you owe me 70 bucks". My father looked at me like I had three heads, and he said, "What are you talking about?"I said, "You know, Alan gets $5 for a B and $10 for an A". And he said, "You're supposed to get A's, that's your job, my job is to clothe you, feed you, house you, teach you about the world. Your job is to be the best you can be. Now I'm not saying that you might not get a D occasionally, or a C and that's so terrible, but your job is to do well". There was no reason why. There was no explanation right. It was the right thing to do. And I saw my dad do that in business. And I saw my dad do that in all his social activism.

    Bruce:                     My parents did the first anti-segregation sit in's in the South in Miami in 1959. My parents did amazing things. My mother was just as upright, but also added an intellectual component. Where she wouldn't just say it's the right thing to do. She would give me five books that I had to go read. That explained throughout history, why these things mattered.

    Bruce:                     And then, when I was in the orchestra. My orchestra leader, and crazy enough, my band leader, because I was a musician in school. Both of the two of them, really instilled this idea, that music is this ideal that you strive for. And the reason you strive for it is because you have to respect everyone who's come before. The composers, the musicians, the audiences. And if you get up, and you don't do a good job, you're not only disrespecting yourself. But you're disrespecting this entire tradition of music. And you're disrespecting the people who are listening to you. They didn't say you had to be perfect. Hey we were Junior High School musicians, we weren't that good. But the point was, you're doing the best you can do, because you respect yourself. And you respect the people that you are producing this music for. And you respect everyone who's come before you and who's laid the path. So we stand on the shoulders of giants. And that's how we become giants ourselves. And I think that is a clear indication or why respect matters.

    Mike:                       I love that. And you spoke of your mom giving you books to read. And I know you're a big reader, obviously your book is one that we'll have a link to for everybody, All About Them. You also told me about two other books that you're a big fan of. And that is, Orbiting the Giant, I believe it is Hairball by Gordon Mackenzie.

    Bruce:                     Orbiting the Giant Hairball, yup.

    Mike:                       Yep. And Designing Your Life by Burnett and Evans. Can you explain what about these two books you love?

    Bruce:                     Well let me, you brought up three points. So first of all, my mother and books. I had brunch with my mother yesterday, I left with two books. I need to read The Undoing Project and The Sense of an Ending, so my mother still does that to this day.

    Mike:                       That's awesome.

    Bruce:                     Designing Your Life is sitting right on my desk. It's not because I thought you [inaudible 00:28:10]. I have notes on every single page. Designing Your Life is a great book. It simply talks about, what is it you want out of life? It was a class at Stanford that has no become the most popular class at the university. And every student is required to take it. And they make you do something that I thought was fascinating. They make you write just a 30 minute, one pager, it's easy to do. A business plan. Here's where I think my business is going. Here's what I think I want to accomplish, on and on and on. A couple of pages later, they ask you to write a life plan. Here's what I want to accomplish in my life. Here's who I want to be. And then they say, okay now put the two of them together. And you find a sense of congruity between the two. Does the business plan help you achieve what you want to do in life? Does the life plan help you decide what you want to do in business. Amazingly enough, I have never thought of that before. And my guess is, the people listening are going, "I never thought of that either". So that's why I like that book.

    Bruce:                     Orbiting the Giant Hairball, which is back there on my bookshelf, is a book written by the guy who was the creative director for Hallmark Cards. And he's the one who took Hallmark Cards from just having the plain, sappy greeting cards, to all those little wacky cards. And cards that talk to different groups, and different people and different interested. And the entire book is about moving forward towards being the ultimate manifestation of who you are. And why you matter. While bureaucracy, entropy, all the other forces try to drag you back. Accept even though those are big words, by the title of the book, Orbiting the Giant Hairball, you can tell that he doesn't take it seriously. And so he's talking all the time about Why you matter. Why Earth matters. Why music matters. Why you need to express who you are. And it's just really an inspirational and a wonderful, wonderful book.

    Mike:                       I love it. Thank you so much for sharing your brilliance with us, Bruce. I know you and I just recently got to spend a little time together. And being around you, your energy, your spirit, your brilliance is always awesome. So thank you.

    Bruce:                     Wow. Thank you.

    Mike:                       Absolutely. And for everyone listening, remember you can join us on Facebook at our discussion group. So it's The Respect Podcast Discussion Group and really dive into your favorite parts that were shared today by Bruce. Insights maybe to check those books out. But let us know what you loved. That's on the Facebook discussion group for The Respect Podcast.

    Mike:                       Thank you for joining us for this episode of The Respect Podcast. Which was sponsored by The Date Safe Project at datesafeproject.org. And remember you can always find me at mikespeaks.com.

    PART 3 OF 3 ENDS [00:30:55]

     

    #12 - Telling & Respecting Your Truth with Kirsty Spraggon

    #12 - Telling & Respecting Your Truth with Kirsty Spraggon

    Kirsty Spraggon shares how sharing her TRUTH revolutionized her life and now is impacting soo many more lives. Kirsty tells Mike the keys for HOW TO tell your truth and where to start (along with who to potentially start with).

    * You are invited to join our community and conversations about each episode on FaceBook at https://www.facebook.com/MutuallyAmazingPodcast and join us on Twitter @CenterRespect or visit our website at http://www.MutuallyAmazingPodcast.com**

     

    Kirsty SpraggonBIO: 
    Kirsty is one of the most sought after inspirational speakers, most often booked to open or close a conference. She is known for her ability to shift the tone of an event, to help the audience connect with themselves— and others in a deeper, more meaningful way and to help clients foster a culture of vulnerability throughout their event and beyond.
     
    She does this by modeling her own beautiful, heart-opening vulnerability.
     
    Her ability to share moving, thought provoking and emotional topics with compassion, strength, and her signature Australian humor, helps the audience become comfortable with going, just a little deeper.
     
    She is a truth teller, connector and a powerful storyteller with the rare ability to both inspire audiences and leave them with actionable strategies that have life changing results.
     
    Kirsty’s courageous story has touched diverse audiences all over the world, including employees from Fortune 500 Companies & global brands. She is trusted by her clients to design and deliver interactive keynotes that inspire change, challenge thinking and accelerate personal and professional growth.
     
    Kirsty’s own journey began as a truth seeker herself, looking for her freedom... she found it when, after almost 2 decades of living with a secret, she bravely shared her TRUTH with the world in a first of it’s kind TEDx talk titled ‘You’re Only as Sick as Your Secrets’. In speaking her truth, she released a ripple of healing into the world.
     
    Links to Kirsty:
    @KirstyTV on insta, youtube and FB.
     
    Book Recommendations:
     

    READ THE FULL TRANSCRIPTION of the EPISODE HERE (or download the pdf):

    **IMPORTANT: This podcast episode was transcribed by a 3rd party service and so errors can occur throughout the following pages:

    Mike:                       Welcome to The Respect podcast, I'm your host Mike Domitrz from mikespeaks.com, where we help organizations of all sizes, educational institutions and the U.S. military create a culture of respect and respect is exactly what we discuss on this show, so let's get started.

    Mike:                       Welcome to this episode of The Respect podcast, today we've got Kirsty Spraggon here, I want to let you know all about her. She is about ...she's been interviewing truth tellers for the past ten years and working on her documentary, The Truth Teller Project, has given Kirsty a unique perspective on truth. Her episodes have been seen my two million people in 120 countries, capturing emotionally raw and powerful stories from those who've endured some of the worst kinds of sexual abuse, risen up from trauma, overcome addiction and moved forward from shame and stigma. Thank you Kirsty so much for joining us.

    Kirsty:                     Of course. Happy to be here.

    Mike:                       Well we're thrilled to have you here. How do you feel that respect plays a part in the work you do as a truth teller?

    Kirsty:                     Oh I mean, to me respect starts with self-respect, I think self leadership, self love, self respect, whichever word you want to use, it's like if you don't respect yourself ... this week we've been doing a class with people that's been going pretty deep and the amount of people who have self loathing, you know, that internal voice and criticism. You know next to me, that's disrespectful and harmful emotionally to ourselves to have that kind of thing going on. And then obviously I feel like in the bigger conversation of the work I do with interviews, it's respectful to our community, and to family members, to become truth tellers because when we hide who we are, we play a role in being part of the reason that things like mental health have a stigma. The reason that people don't share when they've been through a trauma. You become part of the problem when you don't open up and share.

    Mike:                       So let's dive into that, truth teller, a lot of people who haven't heard that term before, may not be fully comprehend what you're referencing. So what does it mean to be a truth teller?

    Kirsty:                     For me, it's just sharing your truths and there's big and small truths, you know there's big truths in terms of what we may have been through, abuse, addiction, depression. And then there's also small daily truths of "I'm just not enjoying this conversation right now." And standing up for what we believe in and sharing when we're uncomfortable in the moment. Or I'm not doing the work that I want to do in the world or I'm not happy in my relationship. So I think there's big and small truths down to the kind of [inaudible 00:02:54], individual conversations that we're in all day, every day. Do we share the truth? Are we coming from a place of authenticity? Are we feeling like we're being fully seen, that we can show up with all of who we are. Or is the culture that we're in making us feel like we have to hide some of that or is it our mindset and the self loathing and the tapes that we have playing in our head that are making us feel like we can't tell our truth.

    Mike:                       So there's a lot of unpack there. You had mentioned whether you're having a conversation with someone, and you don't like where the conversation's going, will you say that? So are you recommending that if somebody is having a conversation with somebody, they don't like where it's going, they just go, "Hey, I don't like where this conversation is going."?

    Kirsty:                     Yeah, I mean look, I was just watching a really great video around the Me Too movement with six men, I think it was ... the guy who manages Justin Bieber and some very high profile people, [inaudible 00:03:56], so these gentlemen were talking about how the Me Too movement is impacting them, how the conversation they're having and one of the interesting things they said is that every single one of them at some point, had been complicit in being around someone who has sexually harassed a woman. And when they were in college, they didn't have the courage ... or when they had, some of them had actually said something, so you know that's not cool and then they felt like they were then made fun of or isolated from the group and so again it comes back to when you have respect for yourself, you're okay with maybe this isn't my clique.

    Kirsty:                     Maybe this isn't where I don't want to sell out my soul to do something that goes against my core values. And so I think that when we have that respect for ourself and we build our strengths, to tell our truth, then we become comfortable in all those situations. So yeah, totally I think that you've gotta build that muscle, it doesn't come easily and it's harder when you're younger to have that courage but yeah, you have to get to a point where you can just say in a conversation, or pull someone aside and say, "You know, I don't know where that behavior came from or what was going on but that really upset me, it's not something that I wanna be around or want to have a friend of mine engaging in."

    Kirsty:                     Because otherwise, as the men said in this interview, really you're just as complicit as the perpetrator because they don't get to continue that behavior without everyone else giving them permission to.

    Mike:                       Well I love that discussion, it's something that we talk to audiences about all over the world about how to intervene in those moments. How do you help people gain the skills and the confidence to be able to speak up for themselves, for others?

    Kirsty:                     You know I think it's a journey, I think for me you know it certainly was, it's taken 20 years, I don't think it's something that any of us ... and I don't think you ever get there, I think it's a continual work in progress and the more I told my big truths, the more I found myself telling all those little truths. And so for me, it was kind of like one followed the other 'cause when you hide all the big stuff, then you're hiding all the little stuff and it's all compounded in shame and secretism and isolation and not wanting to be seen or found out or if anyone gets too close to you, so you know it shuts down vulnerability, we put up walls emotionally. We don't have as many friends, we maybe avoid people because when you have all that sort of big things going on that you're not telling anyone, it takes a lot of energy to ... it's like keeping a lid on a boiling pot of water so all your energy goes towards that.

    Kirsty:                     I think once you get to a place where you can share some of those bigger truths, then you're more comfortable and confident with being able to have authentic conversations in your daily life. And it becomes a practice but in terms of how do we get to sharing those bigger truths first, you know that's working through the shame and the stigma. whether it's someone that's have an STD or they've been through sexual abuse or rape, or that they have addiction issues, you know it's finding support groups, finding safe places, journaling, gratitude lifts and starting to really do this inner work. You know I think that we value going to work and being at work so much and we do 50 to 70 hours a week some people and have no holidays and no time off and but yet when do we do this inner work? Deep inner work, we're not just talking about somebody who has something small going on, we're talking about those kinds of traumas, shame, stigmas, things that ... they're carrying a secret that has self loathing going on or they have depression or anxiety on a daily basis.

    Kirsty:                     When you have that sort of thing going on, it requires deep inner work and it may take you know a few hours every day or all weekend, and cause there will be times when you're just processing and you need down time or you need to go to therapy. Then you need that process and unpack all the comes up from that, you need to just go to the beach and be gentle with yourself and give you time to feel all the new things that are coming up and process through it.

    Mike:                       And so you bring up something very good, you said our big truths, but that's always interesting because one person's big truth, to somebody else could feel like a small truth. It really depends on your view, but if it's big to you, it's big. That's all that matters and you speak about your big truths. So let's go back a little bit, where did this journey around truth and shame begin for you?

    Kirsty:                     So for me, I had gotten herpes, a sexually transmitted disease in my early, sort of 19-20 and you know again, this plenty of people who are like, "Oh, it's like a pimple, what's the big deal?" So for them it isn't a secret and doesn't hold any shame. But in 2018, I still get weekly calls from people who are depressed and suicidal who are newly diagnosed. So there's still a massive amount of stigma around having an STD. And so everyone with whatever secret they have, it's not just the secret, it's all the way that it impacts your life. So having an STD means that you now have to have that conversation with someone that you just met and you're dating. So it takes away a piece of your freedom. So there's all these different pieces whether you've been through a miscarriage or abortion or a rape. And there's things within each of those that only someone who's ever been through it, really get that kind of ricochet and ripple effect of how it impacts them in terms of shame and sometimes it can be really insidious.

    Kirsty:                     Like you don't even realize that this could impact you in so many ways and you're sort of in a shame vortex. But that takes work and time, like you usually you recognize it when you start isolating or numbing, using something to cope, whether is a couple glasses of wine, or drugs, you start engaging in behavior that isn't really loving to yourself and you feel a little bit out of control.

    Kirsty:                     They're all signals for people to kind of go, "Oh wow, something is not working in my life here, I'm avoiding feelings, this is too painful, too uncomfortable to wanna sit in."

    Mike:                       And so in that journey for you, what you recognized that, how did you get to that place of recognizing for you that, I am not in a place that I want to be. I need to take a step forward here, to get into the place where you did a TED talks on this specific topic that you thought you felt shame around. You did not want it to come out of the dark. How did you go to that place of now doing a TED talk where millions of people are going to see you sharing that story and for you, what was a big truth?

    Kirsty:                     I think that you have to get to a place where the pain is worse than the fear, so I was miserable, I wasn't happy, I was isolating, I was numbing, I was engaging in behaviors that weren't really healthy or loving to myself. And I think that being a speaker and being in this world and growing up in sales, I'd listened to [inaudible 00:10:47] since I was 13 years old on the old cassette tapes so it okay. So I think I had this seed planted around dreaming big in the work space that you could dream big, that you could do anything that built my resilience and my confidence and I think that was for me, was important in a way that I didn't even know until much later. But it was always there, building and so for a while, I kept those things separate, you know success was camouflaging my unworthiness, I stayed so busy that I didn't have time, I was so distracted, busyness is another way to numb, over exercising, over working.

    Kirsty:                     When we don't have any space or capacity when we're not meditating or sitting in [inaudible 00:11:28]. So then we don't have to hear our own voice and all of the misery. So for me, it was a long journey and it just happened that you know I was curious, I [inaudible 00:11:39] I was a truth seeker, I knew I was uncomfortable, I knew I was unhappy but I didn't really know what to do. But I would seek, I would seek out mentors, I would seek out courses, I was a conference junkie, I would seek out books. I was reading other peoples stories and I started the show and I was interviewing people but I wasn't telling my truth at that point and so then all of these things over the years, all these different modalities from [inaudible 00:12:03] to-

    PART 1 OF 3 ENDS [00:12:04]

    Kirsty:                     Over the years, always different modalities from EFT to therapy, all played a role in me building up my tools, my backpack, so that when I got to the place where I felt ready, and even on the day when I decided to share in the TEDx talk I wanted to vomit all day long. I was so nauseous and so ill for hours, so it doesn't mean that the fear ever fully goes away, you just get to a place where you're willing to hold its hand and take a leap any way.

    Mike:                       Before we dive into the TED talk and you having that moment on stage and revealing on stage, do you think there's a way, 'cause for your journey and many people that I meet around the world, for many of us, I think what you said was brilliant, that the pain has to outweigh the fear. That makes us make the step forward 'cause we don't want the pain anymore.

    Mike:                       Is there a way for people to have this journey without having to get to that place? To that place of so hurt, so dark, that I've got to do something or else?

    Kirsty:                     I'm going through a new journey right now and I'm in the process of healing that and figuring out what it all means, and I certainly am much more confident. It doesn't mean that you don't have the emotional pain when you have to sit with the memories, the trauma, when stuff is coming up for you. It doesn't mean that the pain disappears entirely, but I don't have the pain and the fear around sharing, around doing the work, around sitting in it all. Like I know that there's a process, I know that you have to kind of go through the fire to get to the other side, I know that it's going to feel worse before it feels better.

    Kirsty:                     So you also build, and I think that this is the same with any skill in life, any entrepreneurial journey, you build like a frame of reference for success when you go through something. So having that early journey around shame taught me what the process looked like and that there was an end result, that yes it's going to be painful, yes it's going to be uncomfortable, but I'm going to be okay. Most of these voices are just in my head, most of the worries don't ever happen. And the same with business. You know there's this frame of reference, so whether you go skydiving, no matter what you do, you've got all this frame of reference for, I did this, this happened, this worked out and now I'm at the other side.

    Kirsty:                     So for me, healing's kind of the same. I don't think anyone needs to wait until they get to that rock bottom. For some of us that dark night of the soul is part of the journey, but I think at any point you can choose to go, "Okay, how do I find resources, podcasts like this and mentors and courses and figure out how maybe somebody else has already gone through this." For me that's one of the reasons that I speak so much through other peoples stories and books, and in the interviews that I do, because then you're hearing from someone who's gone before you and you get to hear what helped them the most and how they got through it. So it gives you hope and wisdom. I think you always have to learn some of your own lessons, but it certainly helps to hear them from someone who's gone before you.

    Mike:                       Yeah, when we created 'The Voices of Courage' E-Book, audio book and book, it's a book of survivors sharing their stories, and it's amazing how many people really find it powerful because through those other voices, through those 10 women and two men, they can see traces of themselves and in having that experience they also get to see these 12 people are living their lives. They're living and they're thriving and they can then see, because I relate to their journey, I can get there too. There is a path for me too.

    Mike:                       So I think what you bring up there is so brilliant about finding others who've gone through this experience because the reality is, there are always people who have gone through what you've gone through. It may not be the exact same situation, but the same emotional pain on some level has been felt by other people before. Most of our pains are not truly unique. Research shows that, that we are not unique. The mistake is thinking that my pain is different than other peoples pain. That is what can cause you to stay in the dark versus recognizing, oh, I am having pain here that someone else has had too. Where are they? Where can I find them? Which is what you're referencing there, and I think that's so powerful for people to get.

    Mike:                       The earlier you can do that, you may never have to get to that dark place, right? Because if you start to go, "I'm starting to feel pain or numbing about this topic, who else has gone through this?" You might be able to kick me out of that before I ever go to that dark place. So I think for people [inaudible 00:16:48] the same, the earlier you can seek and the earlier you can share, the more freedom you get quicker.

    Kirsty:                     Exactly.

    Mike:                       Now you shared on a massive level. You shared on a TED talk, where for some people it might be share with your best friend, start there.

    Kirsty:                     Right, someone you trust, someone you feel safe with.

    Mike:                       Share with someone you trust, exactly. Maybe it's a therapist, maybe it's a counselor, but someone you feel safe with.

    Kirsty:                     Yeah, people often ask me how do I know? You're going to get it wrong. When you're younger obviously we're not as discerning and we're maybe not as tuned into our intuition, but certainly look for red flags. If you're going to tell someone, think about how do they talk and engage with you? Do they typically engage in gossip? Have they told you private information about other friends? Look at the person you're going to share this with so that you can do as much as possible to find a safe space.

    Mike:                       I love that advice about looking ...

    Kirsty:                     And that they're open minded.

    Mike:                       Yeah, that's brilliant. Look at the track record of the person.

    Kirsty:                     And if you maybe shared something else with them and just see how they respond. It doesn't even have to be about you, but just talk about something that's going on in the news and see how they respond. If they're critical of similar things, then they may not be a healthy place for you to share either. If you're not going to get something positive from them or they're going to be judgemental, you've got to make sure that you look at why you're telling this person and are they a safe place and are they going to be able to provide some comfort or insight.

    Mike:                       I love that. So now that you're at the TED talk, you're about to share publicly this truth for you that could be painful, that there's been shame around for years, but now you're ready to talk. So a couple of questions. 1. What was that like to share on such a massive level? Now in the room there, there's a few 100. There's not a million people live, but there's a few 100 and that's pressure, but then you know it's going to be out to the world, so what was it like to do that? What was the response and what a journey has that taken you on since?

    Kirsty:                     Okay, a lot of questions there. What was it like? I'll start with that. It was hard. As you said, even on that day I still wasn't ready and it was challenging because I had so much anxiety and nausea that I couldn't tell, am I supposed to do this or is the fact that I'm having this response telling me that I shouldn't be? Am I going to make the biggest mistake of my life? What is this going to do for my career? I'm this motivational speaker in corporate world and here I am doing a TEDx talk on herpes and what if someone finds it online, it's out there forever. All those things were going through my head.

    Kirsty:                     But there was this deep inner knowing that it was time. It was time to set myself free, it was time to share my truth, it was time to stop feeling like a fraud, I just knew on some level that this was what was going to lead to my freedom. And I had enough experience and frame of reference with other experiences that when I listened to myself and my inner knowing and my guidance system, that I had always ended up better off that I had always ... it had led to success in some way, shape or form.

    Kirsty:                     So I knew that I had a feeling that everything was going to work out even though I had all those fear voices and tapes playing, I was able to be rational around them and ignore them and push through. Once I got the words out, like maybe a minute in or something to the talk, I felt like just a weight had lifted. It was like, "Ah, it's done now, I can just talk." And I don't think I realized, in my head at the time I thought that the fact that I could do the TEDx talk was like, "I'm done, I'm healed, I'm at this place finally." I felt like the work was done and I didn't realize that it was only just beginning. That sharing the truth was like opening up this huge part of my heart and vulnerability in myself that I didn't know and that there was going to be a freedom ... it just shifted so many things.

    Kirsty:                     It was like when the real work began. Okay, now you've gotta look at ... now you've shifted the secret or the thing that you hold shame around, but what about the 20 years of damage done in terms of the way you think and behave and show up in relationships and intimacy and all the other things, the tape that you've been running. So then you have to start doing the work to repair all of that and pull off each of those pieces individually and take a look at them and work through them.

    Mike:                       What I love about that is the fact that it reminds us all that if you're going to transform that doesn't mean you go back to how you were yesterday. Transformation means I'm different then I ever was before and I'm not the person I was before. I'm a different human being now. So with that awakening, I now feel everything, I now know who my true self is so I can notice I don't want to be the past 20 years, which means I have work every day. I don't just have work for the next week, I don't just have work for the next few months, I have work every day of my life for the rest of my life to be that pure truest self I want to be. That's what you're referencing?

    Kirsty:                     Yes exactly.

    Mike:                       So how did people react to that? What did you hear as you gave this sharing experience through the TEDx talk?

    Kirsty:                     The feedback was immediate. As I walked off stage they had lined up, full crew behind, and were giving me high fives as I walked past. One of my best friends was outside when I came off and I just said, "Oh my gosh, that's either going to be the stupidest thing I ever did or the bravest thing." And I got to talk to quite a few people who were at the event. And then it took three months for it to go off online on the TEDx site, so in that time I was able to hear from people that they had seen this video and that it had opened them up to share other kinds of truth, and since then have received thousands of messages and emails. So it definitely changed the trajectory of my career. I've shifted in a lot of ways.

    Kirsty:                     The work that I was doing in corporate and am incorporating a lot more of this because you can't go professionally where you won't to go personally. So this stuff shows up as CEO's of fortune five hundred companies and where our past shows up in our present, those past behaviors of being bullied or abused, if we don't heal them can show up dysfunctionally in the workplace. So it's definitely influenced a lot of what I do and it's much more rewarding for me to be able to help people work through this tougher stuff.

    Mike:                       And you and I have talked about this before. The fact that what you were sharing about was such a personal situation. A sexually transmitted disease or infection is very personal and people think, "Well that's not going to relate to the corporate world." But yet companies are coming to you, organizations are coming to you as you just referenced saying, "Hey can you share this message with our people?" Could you explain how that fits, how that aligns? You made a little reference there just now about, hey if we don't have these truths affect us in the workplace, so can we dab a little deeper into that?

    Kirsty:                     Yeah, like I said, you can't go professionally where you won't go ...

    PART 2 OF 3 ENDS [00:24:04]

    Kirsty:                     Yeah, I mean like Em said, you can't go professionally where you won't go personally. So, an example would be I was working with a CEO who ... he had built as a solo entrepreneur a $30 million company. And we were talking about the past showing up in the present. And one of the behaviors that he had noticed as a leader is he felt anxiety around always getting it wrong.

    Kirsty:                     Now, you can imagine, as leader of a $30 million business, you have to make some decisions and not be afraid that you're always going to get it wrong. And that would have a serious impact on his work and his leadership style. And when we looked at that and where it had come from, it was back to about age two or three. His father was an alcoholic, and so he was constantly as a child being made to feel wrong, to step on eggshells, to never know which father was going to show up at home at night. And to be feeling like he disappointed him, that he got everything wrong, that nothing was ever right.

    Kirsty:                     And so most organizations don't have these kinds of conversations, or don't allow the space for it. But when you do, it's amazing what comes up. And then they just have these aha moments and they're like, "Wow, I never thought that that might be connected. That might my past is showing up in my present." And so I think there's a lot of ways that looking at truth telling ... because it's not about my personal story, and I say that to clients. Sometimes I don't even go into that, it really depends on the situations. But it's not about the individual, because every single person we know statistically, the numbers show us, that in every room of CEO's that I work with and leadership groups and conferences, there are pretty much one in three to one in five of every person in that room, whether it's addiction, rape, trauma, depression, suicide. It's one in three to one in five for most things.

    Kirsty:                     And so every single person in that room has been impacted by something. And that's what it's about, looking at where personally something has gone on for you, and how if you haven't healed that, cleared that, worked through that, it might be showing up in self loathing, in maybe not being the person who'll speak up in the boardroom, or ask for a pay rise, or share ideas. So maybe you become more closed off. Or for others it can be hyper aggressiveness, bullying and putting up defenses in that way. Or, like myself, success camouflaged all of my unworthiness, and so staying hyper busy and busy in every way, talking fast, eating fast, being on the go. Like I was just the most frenetic masculine energy kind of person. And now, being able to be more into my truth self and to feel like I can have that femininity, that I can slow down. That I can connect in meaningful ways, that I don't have to get pulled into other people's energy or agenda.

    Kirsty:                     It's like all of that is important in showing up as our best self and being able to be creative, and to be an amazing person and leader at home and at work.

    Mike:                       Well, and it's such a freedom that it gives you, versus feeling like you're living by others, right? By this pressure, by this guilt, by this shame, by these expectations. I can just be, I can just be present.

    Mike:                       Now, earlier you mentioned meditation and giving yourself time for that. What are the practices that you utilize in your life to make sure that you're honoring that space of being you in your thoughts and your feelings, and not numbing by staying busy? Because most of us do it, and some of you might be thinking, "Well, I don't really keep myself busy," but if we watched you, you'd be looking at your phone right now if someone wasn't engaging you, which is an exact form of keeping busy.

    Mike:                       So, it's not keeping busy as in you have to be in motion, it's that the mind or the body has to keep busy. It could be either or both. So, what are ways you help yourself? You mentioned meditation, what are some ways?

    Kirsty:                     The biggest thing is that I started a daily energy management chart. So, I wrote a whole list of things, whether it's using essential oils, staged smudging, salt bath showers, things that clear energy. And so I started looking at, for me, whenever I went into anxiety, it was actually energetic sensitivity. That I would become so overwhelmed and so tired, and drained easily by big groups of people, for me it was more about managing my energy.

    Kirsty:                     So, now what I'll do, on Saturday is a good example, I went on a road trip with some friends to San Diego, it's a three hour drive. So, by the time we drove down there, we stopped, we had lunch with some people, then we went to the beach, then we drove to the next house and we had dinner. By the end of the day, I wasn't enjoying myself. I'd lost my joy of having those conversations. What I should have done is at 2 or 3 O'Clock gone and had half an hour to lay down, to meditate, to just be by myself. And just collect back my sense of self, and not feel so pulled, so drained, so tired from everybody else's energy, and all the connections and the conversations.

    Kirsty:                     And so I'm getting much better at that. I really am conscious to, I call it pressing pause, in the middle of the day. So for me, it's by about one or two O'Clock, I found when I was using this chart, I would monitor my numbers. So, every two hours for a week or two, good for people to do this, at 8 AM, 10 AM, 12 O'Clock, 4 O'Clock, 6 O'Clock, that kind of thing, just to check in on a scale of one to ten, one being that I'm feeling really low, and ten being I'm the highest vibration that I could possibly be. And then I would notice that I would start at a ten, and I would drop down to an eight, or a seven, or a six.

    Kirsty:                     And if I didn't catch it by the time it was about a six or a seven, by the end of the day I would be at a two, and the next day I would start lower. And it would be cumulative, and by the end of the week I couldn't catch back up.

    Kirsty:                     So, I found by pressing pause at about 2 O'Clock when I'd find those numbers were dropping a little bit, at about a six or a seven, I can go do a five minute meditation, a ten minute run around the block, lay down even and have a little cat nap. Whatever it is, I have a great stress hypnosis CD I use, and I love the insight timer App, and the liberal weight series, it's beautiful. So, it can be something very short and simple with a lot of deep breathing. And I can bring myself back to center, and I can bring my numbers back up to an eight, or a nine, or a ten, very quickly if I press pause in the middle of the day.

    Kirsty:                     So that for me has probably been the biggest shift in noticing that I'm like a runaway train, and if I don't press pause and I don't notice it, I'm going to end up more depleted and more exhausted over the coming days, and not be able to bring myself back to center as easily.

    Kirsty:                     And then for me, what are those things I have a list at the bottom of the page on my chart of the things that bring me back to center fast? And so going to the beach, putting my feet in the water, within 20 minutes if you're close enough to be able to do that. What are those things for you? Is it watching the sunset, is it watching your kids play? Is it being away from your kids? Meditation?

    Kirsty:                     So, finding two or three things that are your quick go to that I can use to press pause and gather myself really fast. I mean I love journaling, gratitude lists are proven, the research behind gratitude lists and how they can affect us emotionally is there. As with exercise. So, for people suffering with anxiety and mental health, the first thing I say to them is, "Are you exercising? Are you eating right? Are you not drinking alcohol? Are you doing gratitude lists?" This takes inner work, it doesn't shift on its own. It takes work and homework for you to learn these skills.

    Kirsty:                     And then they get easier and they become a natural part of your day. But it's frustrates me how many people I meet who want to go on medication, who are so desperate, but they're not doing any of these things.

    Mike:                       Well, what we're going to do is we're going to provide everyone a link to that chart so that they can be able to see this and utilize this, because it's such a great tool that you provide. So that's wonderful.

    Mike:                       I want to thank you Kirsty, because you've given us so much wisdom here, and so much skills that we can use to find our truth, to speak our truths, and to be aware of our energy levels. So, thank you so much.

    Kirsty:                     My pleasure.

    Mike:                       For all of our listeners, you can find Kirsty at kirstytv.com, it's that easy. Kirstytv.com. She also has two books she really recommends, I'm going to have those in the show notes, so you've got to go see the show notes to find out what those are. You can always do that at respectpodcast.com, or on iTunes right in your show notes.

    Mike:                       Thank you for joining us for this episode of the Respect podcast, which was sponsored by the Date Save Project, at datesaveproject.org. And remember, you can always find me at mikespeaks.com.

    PART 3 OF 3 ENDS [00:33:06]

     

    #11 - Suicide, Resilience, and Respect with Sean Douglas

    #11 - Suicide, Resilience, and Respect with Sean Douglas

    Suicide, resilience, and respect. Sean Douglas shares key skills and strategies for helping individuals as host Mike Domitrz discusses the work Sean does and Sean’s personal journey with the military.

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    BIO of Sean Douglas:
    Sean Douglas is a U.S. Air Force Veteran, TEDx Speaker, Master Resilience Implementer, Suicide Awareness Trainer, Performance Enhancement Expert, International Radio Show Host, and Author. His WHY is he's a suicide survivor who hit rock bottom with no purpose or passion. He believes that you were created for a purpose, and once you unlock your true potential, you will elevate your life, which is why he founded The Success Corps. In a highly interactive and engaging environment, utilizing online mentoring sessions and face to face workshops, Sean offers Life Transformation skills and Business Strategies to Millennials up to 50-year-old Professionals, Military Veterans, emerging Speakers and Entrepreneurs that will unlock their true potential and elevate them to new heights in their personal and professional lives. Sean equips people with the tools necessary to live EPIC lives, and leaves people better equipped to manage change effectively.

     
    Considered an “Icon of Influence in the New Media Space”, Sean hosts the popular live online radio show, Life Transformation Radio, heard in over 58 countries and thousands of weekly listeners.
     
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    Recommended Book:
     

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    **IMPORTANT: This podcast episode was transcribed by a 3rd party service and so errors can occur throughout the following pages::

    Mike:                       Welcome to The RESPECT Podcast. I'm your host, Mike Domitrz from mikespeaks.com, where we help organizations of all sizes, educational institutions, and the U.S. Military create a culture of respect. And respect is exactly what we discuss on this show, so let's get started.

    Mike:                       Today we are welcoming a very cool special guest doing amazing work out there. That is Sean Douglas. Now, if you've never met Sean, Sean is a U.S. Air Force veteran, TEDx speaker, master resilience implementer, suicide awareness trainer, performance enhance expert, and international radio show host and author. His show is called, Life Transformation Radio. And we're going to get right into this.

    Mike:                       Sean, we wanted to have you on because as you know, this is The RESPECT Podcast, and a lot of your work relates to that, particularly we want to talk about suicide and resilience today. To get started, particularly with that discussion, I think it's really important people hear your story from you, instead of me. So if you could give people a little background, that would be wonderful.

    Sean:                       Yeah, absolutely, man. My background comes from growing up in Detroit, and Detroit I don't think ever has ever really been that nice of a place. But my mom and dad divorced when my dad went into the Air Force when I was in 1st grade, and from 2nd grade on to 7th grade, I grew up in an alcohol dominated domestic violence household. My stepdad was abusive towards my mom, my oldest sister, to me. The physical, emotional, and mental abuse, it takes a toll on you. It really takes a toll on you.

    Sean:                       So by the time I was in 7th grade, my mom had had enough, he had gone to jail so many times, the family came and got us. You know, we stayed in my grandparents basement for like two years, till I was a freshman in high school. Went through freshman in high school, and then started fighting and getting in trouble, and doing a bunch of stupid stuff, and was in therapy.

    Sean:                       And then we moved, and finished up 10th, 11th, and 12th grade year, I was still getting suspended, started experimenting ... started doing other things that just ... because I didn't care. I had no purpose, I didn't have any drive, I didn't have any ambition. Half my family was like, "Oh, poor you guys." The other half was like, "You've got to live an amazing life. You have an opportunity." Like they were the empowerment people.

    Sean:                       By the time that I was 18, I had lived in 11 different houses and attended eight different schools. It was insane. That prepared me for the military.

    Mike:                       Right, right.

    Sean:                       It prepared me for the military. So, at the time, I was like, "My life sucks. I don't have any friends. Why am I going to make friends, I'm just going to move in a year or two." You know. My 3rd grade year, I went to two different schools my 3rd grade year. This is what happens. So I joined the military, and then I found alcohol. And because the drinking age in England is 18, and I'm stationed in England, my first duty station, I was drunk all the time. I didn't have to feel anything, I didn't have to do anything. But I was the type of drunk where I was good for a while, and then all of this stuff came up. You know, and all the feelings came up, which made me want to drink more, which drove me deeper.

    Sean:                       It was ugly. I was cool for a while, and then it would just take a sour turn. And so, by 2005, I'm in an alcohol and drug abuse prevention program with the military. By 2007, my house burned down. And I did what everybody does whenever you go through a traumatic experience, you get married. And so I got married in 2007 after my house had burned down, and then in 2008 we got divorced. Then I decided that you know what, I'm never going to amount to anything, I'm never going to be anywhere, so I decided to take my life, and I tried to do that.

    Sean:                       It wasn't successful. People grabbed me, stopped me, took me to the hospital. You know, they saved me, brought me back, and through chaplains and again, alcohol and drug abuse classes and all that stuff, and people actually taking the time to give value into my life. I then became a drill instructor for the military, because I had overcame all this stuff. And that propelled me into speaking and training, which then propelled me into being a resilience trainer, which then I said, "This is amazing stuff, and it's changing my life. I bet other people can get their lives changed."

    Sean:                       So I hit the ground running and now ... I look back 10 years ago, 10 years ago me and my wife were fighting, arguing, I'm drunk all the time, I'm getting yelled at by my boss. I mean, it's ugly. And 10 years later, you know, I have a show about transformation, I'm a master resilience implementer for the military, and I do a lot of work with USO, veterans, and ... love what I do, man.

    Mike:                       Well, you can see that passion in you. And I think what's powerful about your story Sean, is you served in the military, I get to work with the military a lot. I don't think people realize how much support systems there are there for people who are struggling. I think people have this perception that our military leaves people abandoned in these moments. Or just kicks them out in [inaudible 00:05:14].

    Mike:                       And I think there were times in the past history, we had a recent guest on that that was true of, with the topic of sexual assault in his ... and it was aways back, but we're in a different place today. Mental health is a priority in the U.S. Military, and supporting. And your story really highlights that because they didn't give up on you in even multiple situations where there could have been opportunity to say, "You're out and we're not getting you help." They kept getting you help.

    Sean:                       Yeah, yeah. I think that you bring up a very good point. I do want to say that in the military, just like there are in any area of life, any job, some people just kind of fall through the cracks because of a crap supervisor, somebody's like, "You know what, I don't want to deal with this guy anymore. I'm out." You know? There's times where people mess things up, like on the job, and you're like, "Okay, you're getting reprimanded. Oh look, he did it again. We're taking a stripe now. Oh, we're taking some rank, we're taking some pay. You know what, you're so messed up, you know what, you're out. Bye. You suck at this thing. You've got to go." Right?

    Sean:                       But in my case, they were like, "He's a good worker. He's struggling with addiction. He's struggling with this stuff," you know? So they had a chance to get me out but they didn't, and I'm thankful for that. I know guys that have served in the military who went into it with a heroin addiction, and they kicked them guys out of the military, but entered them into a rehab program on the way out the door. You know what I'm saying?

    Sean:                       The veterans, I can't speak on the actual veterans who are in the VA system, they've been there for years, because I'm not in that system right now. Do they get left behind? I can't really speak to that. Everybody wants to think that they do. But I will tell you that you're 1000% correct. There are tons of programs out there. The problem is, pride gets in the way and people just don't want to take advantage of them. I mean, really if you think about it, you know, there are a lot of things like, "Well, I don't want to ... I'm okay, I'm okay." And they just want to do it on their own. And sometimes you just can't do it on your own.

    Mike:                       No, absolutely. So I think it's great that you pointed out that for you, you had those resources. Somebody didn't give up on you. They kept trying.

    Sean:                       Right.

    Mike:                       What was the turning point for you? Because you mentioned, you were taking those classes, you're going in those programs and going right back in and right back in, and anybody who has family or friends who have struggled with addiction have seen the roller coaster, right? If they haven't experienced themselves, they've seen the roller coaster. What was that point that made you go, "Oh my gosh." What point when you attempted suicide was the turning point of, "What have I just done?"

    Sean:                       I was in the depths of the hell that I created. Like when I really look back on it, I created all of the destructive behaviors, and self-defeating behaviors, like that was me. It was me just, "I don't want to deal with it." Because my whole life, that's what was modeled for me. My mom didn't want to talk about the abuse, my sister didn't want to talk about the abuse, and she had issues early on, marriage and things like that. But I think what was a tipping point was that I got to the lowest ... like I hit rock bottom so hard that I bounced off the rock. You know what I mean?

    Sean:                       And so, in that moment ... and as a suicide awareness trainer, we preach all the time, "There's a suicide hotline. There's this. There's this." And I teach awareness where, if this person's exhibiting this, if this person's exhibiting this, ask them about it, care about them, and escort them somewhere. Escort them to a chaplain, to the hospital, to whatever. Don't leave them alone." You know?

    Sean:                       And what I have found, even in my own suicide attempt, was that I masked all my pain and I really didn't want people to know about it. Not because I was embarrassed, I just didn't want to deal with it. Because when you deal with it, then it kind of becomes real.

    Mike:                       Yeah, Brene Brown talks about that, right? What's in the dark can thrive in the dark. When it comes to the light, we can address it and move forward.

    Sean:                       Right. And sometimes, I've met people that are like, "No, this is where I want to be." I'm like, "You want to live like, what?" And they're like, "This is what I want to do." I'm like, "This is ... like how would you want to live at a low level?" You know what I mean? But that's what their comfort level's at. That's what they know. That's what's been modeled. They're never shown anything different, you know?

    Mike:                       Yeah.

    Sean:                       So, the tipping point came when I was saved and I was getting some counseling and some other things like, "Well, do you have goals? Do you have dreams?" And I'm like, "Yeah, but they'll never happen." Like, I was such in a negative mindset, and somebody gave me a book by Norman Vincent Peale, called The Power of Positive Thinking. And I read that book, and it was like, "Ding!" Like, "There's something to this. I like this." And so I started getting into personal development, professional development.

    Sean:                       And then when I became a drill instructor, you're forced to operate at a high level. And my accountability partners that I had pushed me when I didn't want to be pushed, you know, when I wanted to give up. And so, between the literature and the accountability, and you know, having a brotherhood next to you, you can't fail.

    Mike:                       Great example of teamwork, right? Really being present for each other, and challenging each other. And so at what point did you step out of the military?

    Sean:                       I'm currently serving still.

    Mike:                       You are, okay. Because I'm here-

    Sean:                       Yup, three more years.

    Mike:                       All right. So I think a lot of people were confused because we said ... in your bio and all, it says Air Force veteran. And that's where I got confused because I thought, "Well, wait, I thought Sean's still in." So I appreciate you clarifying that, thanks.

    Sean:                       Yeah, yeah, yeah. I go back and forth on that because some people are like, "Well, let's put veteran because you can't represent the Air Force." I'm like, "Well, I'm not representing the Air Force." They're like, "Well, it can be conveyed." So [crosstalk 00:10:55].

    Mike:                       So the Air Force prefers you say veteran so that it's not implying you are right now representing yourself as part of the U.S. Air Force.

    Sean:                       Yes, correct.

    Mike:                       And for anybody who's ...

    PART 1 OF 3 ENDS [00:11:04]

    Mike:                       Representing yourself as part of the US Air Force?

    Sean:                       Yes. Correct.

    Mike:                       Yeah. For anybody who's listening or watching, that is true across the board in the military. For instance, you're a speaker, I'm a speaker. No one in leadership can give me an endorsement anywhere in the US military because doing so says the US government endorsing me, and that's a commercial endorsement. For those listeners that might remember, that a couple of years ago the Drumpf family, one of them referenced their own products, and that was a trouble issue because the government cannot endorse a commercial product. It's the same for us, and speakers have made that mistake. You can't do it.

    Mike:                       I get why they do that. It's just a side note for our listeners, and why we can see that.

    Sean:                       Yeah.

    Mike:                       What do you think is key for somebody who's in that struggling space, and you see that somebody is in that struggle space? What's the best you could do for someone?

    Sean:                       Be there for them, and show up with empathy. Emotional intelligence goes a long way, and if you don't know what the EQ, EQI, they talk about emotional intelligence. What it is, literally in its simplest form is showing up with empathy, not sympathy. It's like, "It's going to be okay!" But they don't believe it's going to be okay. Telling them that is just going to piss them off.

    Sean:                       If you show up, you go, "You know what? My grandmother died about a month or two ago." Something like that. A month or two ago. "And it was tough. When we were going through all that stuff, that's the one person I could just ... She could hold me, and I can be in her arms, and I knew that I was safe." You know what I mean?

    Mike:                       Yeah.

    Sean:                       When she passed away, I felt like my childhood died with her because all of my summers, they have a 10 acre farm, we were out there snapping beans, picking corn, I'm driving the tractor with my grandfather, hammering nails. He had chickens, and horses. This was where I felt the safest. When she died, I felt like my childhood died. Then somebody tells me, "It's going to be okay!" I'm like, "Dude. I know. I know that. But I'm mourning." You know what I mean?

    Sean:                       If somebody comes to you, and says, "I just recently lost my grandfather," or my grandmother an aunt or, "Hey, my mom just died too." Because I had a friend that their parent just passed away, and I was like, "Man. It sucks." And you connect. You connect, and you're like, "Man. It just sucks." You're like, "You know what? If you live in the memories," and you're like, "Yeah, that's true." And you can connect that way, you're going to get farther.

    Mike:                       Absolutely true. We teach audiences all the time. One of the worst things you could say to somebody, and I used to make the mistake because I'm known as this high energy, positive person. I would be like, "Oh it would be all right." Then I learned a few years back. I should have applied what I knew for survivors, because I know for survivors I knew not to do that. But I did it in other realms, and you realize that's not connection. That's cheerleading when somebody does not need cheerleading.

    Sean:                       Yes.

    Mike:                       And there's a huge different when you need it, and when you don't need it. One thing that we teach people to do all the time is when somebody shares something like that with you, "Hey, I lost my grandma." Wow. Thank you for sharing. Right there, we're like, "Okay. I'm glad you're able to share that with me," and instead of, "I'm sorry," which is what people tend to do, "Oh I'm so sorry."

    Sean:                       You're like, "Oh sorry about your loss."

    Mike:                       Yeah. What do I do with that except tell you, "It's going to be okay." You put it on me now to make you feel better because you seem more distraught. It's a weird thing when people do that, and I know it's what everybody teaches, but I think what you just said is so important. "That sucks." That's a connection point. "That sucks." Or, "I really lost my grandpa." Or, "How are you feeling?" That's sincere.

    Sean:                       Yes.

    Mike:                       "How are you feeling?"

    Sean:                       "How are you feeling?"

    Mike:                       Right?

    Sean:                       "I'm not feeling great. I'm not feeling ..." and if they hit you with, "It's going to be better," like, "You had me."

    Mike:                       Right.

    Sean:                       Exactly. I think it's a great point.

    Mike:                       Yeah because even "that sucks" can work, but it can also be wrong. There will be people like, "You know what? Nope. They're in a better place. It doesn't suck." Versus when we start with ... There are people that have that experience. They watch somebody in pain for a long time.

    Sean:                       Cancer.

    Mike:                       Right. When they say, "I lost my grandmother," and you say, "Wow. Thank you for sharing. How are you feeling?" That allows them to say, "It sucks." And you're going to be like, "I can only imagine." Because you can't say, "Oh, I know what you're going through." Everybody is different. But, "I can only imagine." Or, "I know it sucked when I've lost someone," without co-opting their story obviously. You don't want to make it about you. Yeah. I think this is all important.

    Mike:                       What about when you are the person? You said, "Hey, people are trying to help me." And for you, it's being given that book. What do you think is key that when you are the person? If they're listening right now, they could help them.

    Sean:                       I'm the person that needs help? Or I'm the one that's ... Okay.

    Mike:                       Yes. Or I'm the one that's struggling. I'm in a dark place.

    Sean:                       I'm the one struggling? Yes.

    Mike:                       I'm contemplating making a very bad choice here.

    Sean:                       Yeah. I reference that sometimes, and I really try not to live in the past, but I think that a lot of our learning, and our growth comes from those things that we've overcome. My mindset was just, "Everything sucks. I always mess things up." When somebody says two toxic things. I call it the toxic two. They always say, "I never can do anything right. I always mess things up." And they're self-sabotaging or self-defecating or they're self-harming, whatever.

    Sean:                       Like, "I'm so stupid. I always mess things up. I can never do anything right. My life always sucks." When they start blaming themselves, and using that all-or-nothing mentality, that is a recipe for disaster. If you ever hear somebody saying that, you got to cut them off. Like I said, you have to get with the mindset that they're in right now. They don't believe in themselves. They don't think that there's anything else on the other side. They've hit the wall. They're in the depths. They're down in the well.

    Mike:                       At that point when they're, "Hey, my life sucks. Everything always bombs." And you don't want to play the, "It'll be better," because that's not going to help. Is that a point of, "Okay. What are you feeling right now that you're saying that?" Is that where you step in there and go, "What are you feeling?" Then I can address the feelings. "I just bombed this project." Okay. That's a project. Is that where you do put something positive? "But also just had this success a week ago. You had four days of work where you got everything done today, and you had a fifth day that you didn't get it done." Is it that kind of approach?

    Sean:                       Yeah. My approach is that when somebody says that type of thing like, "This sucks." They're always, "I'm just going to quit. This is stupid." What makes you say that? What evidence do you have? Why do you feel that way? They'll tell me, "I always mess this up. I mess up relationships. I mess up whatever." I was like, "What's one of the good things that's happened during this process? "Yeah, you lost your job. You got fired. Yeah, you lost your grandmother. Yeah, whatever."

    Sean:                       "What's positive?" "Nothing." "Come on man, there's got to be something positive. Did you love the job?" You just help him along. "Did you love the job?" "No, not really." "Then you're free of stress. You can do anything you want." And you just start adding more positives.

    Sean:                       Science has proven that gratitude lowers the risk of depression, anxiety, and stress. If you're a super anxious person, super depressed, count three blessings a day, and it can be something simple as, "I am breathing." "You are. That's right. You are breathing." "I'm alive." "You are. You are alive. If you're alive, then you have purpose." "I don't feel like I have purpose." "Why don't you think you have purpose?" You start to be coach, and a friend, but you're using gratitude as the foundation to build them up. Once you can count three blessings a day, they start steamrolling, and once you start doing that for about 40, 50 days into 60, 70 days it starts to become a habit, and you start to train your mind to rewire your brain's nervous structure, and find the positives.

    Sean:                       It's proven. Science proves that you can actually rewire your brain's nervous system, your nervous structure to actually frame your mind in a certain way, and only look through that lens. Where focus goes, energy flows. Focus on the positives, energy becomes positive. You focus on the negatives, you'll only see the negatives.

    Mike:                       I love it. Sean, we're all about respect. How do you feel respect plays a role here or the person fails to understand, and respect in this process?

    Sean:                       Having respect for the relationship, it literally means that having respect for the relationship. When I tell people that you need to have respect for the relationship, I don't care what my four year old says half the time because it's mostly gibberish. But having respect for that relationship means, "Oh that's great honey. That's amazing. Wow." You know what I mean? It's showing empathy. It's showing that you care. It's living through your actions. Having respect for somebody means that you come from a serving heart, not a self-serving heart.

    Sean:                       Every conversation doesn't have to be, "What are you going to do for me?" It doesn't have to be every basis of conversation. But having respect for the relationship shows that you care, you have your empathy, and more over that you actually show through your actions these things that we're talking about.

    Mike:                       I think what you say there is so important because respect and relationship also goes to yourself.

    Sean:                       Yeah. Self-love is huge.

    Mike:                       Yeah. Do you have empathy for yourself? A lot of what we're discussing is a period of empathy for myself. Pity is not empathy.

    Sean:                       Right.

    Mike:                       There can be a lot of self-pity, but not empathy. It's why I tell people, "Please don't say to people, "I'm so sorry." It comes off as pity." Empathy is, "Thank you for sharing. How are you feeling?" Then they say, "That sucks." Yeah that does suck. That's empathy. Pity is, "Oh. I'm so sorry."

    Sean:                       Right.

    Mike:                       Or this thing, "That must suck. Your life sucks." That thing. That's pity, and we do it to ourselves a lot of times especially when someone is in a dark place. They give a great deal of self-pity, but not self-empathy. Exactly. Yeah man. Everything starts with self-love. During my TED talk, talked about how you can't fix what's going on around you until you fix what's going on inside you. You got to fix your heart, you got to fix your mind. When you can think, feel, and believe in the way that best suits you for success, for positivity, then you can start helping other people around you.

    Mike:                       But a lot of times, we don't fix ourselves. I hear it all the time with coaches, and mentors, and stuff like, "I'm so good at coaching this person, but man I suck at this."

    PART 2 OF 3 ENDS [00:22:04]

    Sean:                       But man, I suck at this. Why is it so hard to coach you? Because you don't see it. I'm like, "Well, take a 10,000 foot view and ask the same questions to yourself that you would ask your coach, your mentees, your whatever." It has to start with you, man. You have to master ... self mastery has to come first before you can start to master other people. That sounds bad, but-

    Mike:                       No, I understand. Helping others. Supporting others.

    Sean:                       Yeah, yeah yeah, helping others. Master your profession, how about that?

    Mike:                       Yeah. In your life, who do you think helped instill respect in you?

    Sean:                       Oh man, that was my grandmother and my grandfather 100%. 100%. Both actually, I think both my grandparents, but just thinking right off the top of my head as soon as you said, who ... it was like, my grandmother and my grandfather.

    Sean:                       I remember my grandfather would always tell me, he's like, "Boy, I tell you what." Every time he'd just shake his head. I'd say something stupid or we'd be out somewhere at a flea market somewhere. That was his thing, go to flea markets. I'd say something stupid or do something stupid or make somebody mad and he goes, "Boy, I tell you what," and he would just shake his head. I knew I had messed up. I knew I had disappointed. He would come across as, here's what needs to happen, and he would deliver this life lesson. I would like, "Okay, Papa. Okay." He's like, "No, no really." That's what he did and it really meant a lot.

    Sean:                       My grandmother, she's like, "You know I love you, right? You know you're loved, you know that people are here for you. Do you know this?" I'm like, "Yeah, yeah." "No, do you know." She always wanted to make sure. Between both sets of grandparents, they had their way of ... I think that's kind of a prerequisite for grandparents. They're not yelling, screaming, carrying on like your parents. They're the calm, rational ones like up on mountain high with this life lesson that's going to change your life.

    Mike:                       That is great stories. I love hearing that. You're right, a lot of people, it can be a grandparent. Especially like you, you're very open about, I didn't have a great childhood. To have the grandparents be the voice is, I had a voice. Some people don't have either. You did have that, which is wonderful. What are you think mistakes people make when talking about suicide? It is in the news more. We're hearing sadly more and more celebrity cases, so that keeps it in the news. It's unfortunate that it takes celebrity cases to put it in the news. Day to day cases don't do the same. What do think are mistakes when you hear people reacting to those cases, like on the general society?

    Sean:                       Just really what I'm thinking right now is that for the past three days I haven't heard Kate Spade's name. It's a huge thing, for the first three days it's a huge news story and then it's gone and that's it. It's cool for a little bit, and I just, I'm like, "Come on. How do we keep it top of mind? How do we frame this in a way that really sets the standard to where we need to be looking out for this stuff?" I don't really have the answer to that. The only thing I can say is it has to be personal. Somehow it has to be personal, like out of darkness walks USO, Red Cross, Veterans ... across the board veterans and civilians. There has to be some kind of like monthly awareness or there has to be-

    Mike:                       There were public service announcements on TV.

    Sean:                       More public service announcements. Something. Instead of having a commercial for freaking Doritos, why don't we have a commercial for suicide. You see, "Pay me 99 cents a month to foster this child in like, Uganda," or something. You see all that stuff and you see like, "This pet was left outside." You see that. Why are we not highlighting human abuse? Why don't we have a 30 second commercial about human trafficking? Why don't we have a 30 second commercial about alcoholism and addiction and suicide because it's just taboo. It's not a hot topic. It's something that we don't talk about at parties.

    Mike:                       You get all that in the military network. For those who are not aware, the military TV stations and the network the military puts out.

    Sean:                       AFN, yep.

    Mike:                       AFN, that's correct.

    Sean:                       All the time.

    Mike:                       There's no commercials. What they do to fill in commercials is public service announcements. You have so much on mental health and sexual violence, but it's really neat because if you're watching TV, you know your resources. There's no way you don't know your resources. That's a really positive part of that.

    Mike:                       Sean, what do think is a book that was life defining for you?

    Sean:                       Oh my gosh.

    Mike:                       You already named Vincent Peale's Power of Positive Thinking. What would be a second one, in addition to that one, that you would recommend?

    Sean:                       Gosh. I've read so many mind blowing books. I don't want to give the Think and Grow Rich and 4-Hour Work Week, I want to ... what is one that really-

    Sean:                       I would say, the one that I absolutely loved is the 21 Laws of Leadership by John Maxwell. As a military dude, as a leader, that's gold. Oh man, that's gold. As a personal development, like a relationship, like a whatever book, I would have to say recently the one that comes to mind is the Miracle Morning.

    Mike:                       Oh yes, I love that book. Yes.

    Sean:                       I love that book. Oh my gosh. Just reading it, you're like, how do I not know this? You know what I mean? How do I ... there's a lot of business books that I was like, oh my gosh, but like life changing books, the ones that I just could not put down, Miracle Morning, by far.

    Mike:                       For anyone who's listening or watching, there's a great acronym in there that you can start your day with. Savers. S-A-V-E-R-S.

    Sean:                       Savers.

    Mike:                       But I'm going to make you get the book, if you're listening, because we're not going to cheat that way.

    Sean:                       It's amazing.

    Mike:                       It's so cool and so powerful. You have a website called TheSuccessCorps.com, as in military corp, so it's The Success C-O-R-P-S .com. Can you tell everybody what that is.

    Sean:                       Yeah. The Success Core in the next ten years is going to be the premier entrepreneurship speaker, trainer, podcaster, business owner academy. It's going to be bigger than Zig Zigler, bigger than John Maxwell, bigger than Brendan Burchard. I'm putting it on here right now, you're listening to it here first and 2018, ten years from now, you're going to see The Success Corps everywhere. You want to be a podcaster, you come learn from us. You want to be an entrepreneur, speaker, business owner, you come learn from us.

    Sean:                       What it is, is you learn the ins and outs, because everybody says get a mentor, get a ... but you can't afford a mentor or whatever. Okay, well this is totally affordable. I have coaches form everywhere, mentors from everywhere and so if you want to be one of those things, you have to join The Success Corps. We've unlock your true potential in elevating your life by digging deep into why it is you want to do. We highlight the why. We then go into those transformational moments that you've had in life that are putting you on this path now and then we unlock five areas. We unlock wealth and finances, health, personal relationship and development, professional development, like your business, and then spirituality, which has nothing to do with religion. Has everything to do with the fact that we're going to strengthen a set of beliefs, principles and values that you already have. Once you unlock those five areas of life that we all have in common, you can then elevate to the next level.

    Mike:                       Love it. Thank you so much for joining us Sean, you've been fantastic.

    Sean:                       You as well. You should be a podcast host, you've done well.

    Mike:                       Well, thank you.

    Sean:                       And a speaker, I'm sure you'd be great.

    Mike:                       I'll give it a shot. Thanks Sean.

    Mike:                       Thank you for joining us for this episode of the Respect Podcast, which was sponsored by the Date Safe Project at DateSafeProject.org. Remember, you can always find me at MikeSpeaks.com.

    PART 3 OF 3 ENDS [00:30:05]

    #10 - Liane Davey Shares why CONFLICT is Essential to Respect

    #10 - Liane Davey Shares why CONFLICT is Essential to Respect

    Gain specific skills for thriving with conflict in all aspects of your life from expert Liane Davey as Mike Domitrz asks here about personal and professional situations. Discover why conflict is HEALTHY and we should look forward to engaging in conflict.

    * You are invited to join our community and conversations about each episode on FaceBook at https://www.facebook.com/MutuallyAmazingPodcast and join us on Twitter @CenterRespect or visit our website at http://www.MutuallyAmazingPodcast.com**

     

    WATCH THE SHOW BELOW via Video and/or Read the Transcription

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    BIO of Liane Davey:
    Dr. Liane Davey is a New York Times Bestselling author, a regular contributor to the Harvard Business Review, and the organizational psychology expert for Quartz magazine. As the co-founder of 3COze Inc., she advises on business strategy and executive team effectiveness and has worked with executives at companies such as Amazon, Walmart, Aviva, TD Bank, and SONY PlayStation. Liane has a Ph.D. in Organizational Psychology and has served as an evaluator for the American Psychological Association’s Healthy Workplace awards.

     
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    READ THE FULL TRANSCRIPTION of the EPISODE HERE (or download the pdf):

    **IMPORTANT: This podcast episode was transcribed by a 3rd party service and so errors can occur throughout the following pages::

    Mike:                       Welcome to the Respect Podcast. I'm your host Mike Domitrz from MikeSpeaks.com, where we help organizations of all sizes, educational institutions, and the U.S. military create a culture of respect. And respect is exactly what we discuss on this show, so let's get started.

    Mike:                       Welcome to this episode, and today we have Dr. Liane Davey, who is a New York Times Best Selling Author, a regular contributor to the Harvard Business Review, and the organizational psychology expert for Quartz Magazine. As the co-founder of 3COze Inc., she advises on business strategy, executive team effectiveness, and has worked with executives at companies such as Amazon, Walmart, Aviva, TD Bank, and so much more. She has a PhD in Organizational Psychology, and has served as an evaluator for the American Psychological Association's Healthy Workplace Awards. Thank you, Liane, for joining me.

    Liane:                      Oh, it's great to be here. Nice to meet you, Mike.

    Mike:                       Well, it's nice to meet you, and have you on the show. Today, we're talking about the role of respect in conflict. To give everybody a little perspective, what expertise do you bring? What do you do when it comes to the topic of conflict?

    Liane:                      Yeah, so I spend most of my working life helping people have better conflict. A lot of people think that when you work with teams as a team advisor, that you are helping people have less conflict, but I find it's the exact the opposite. That one of the reasons we're so stressed out, one of the reasons we feel disrespected is because we're not very good at having conflict. I actually help people learn how to not avoid conflict, but actually to lean into it. But how to do it in a way that makes people feel respected, that strengthens trust between us, and helps us manage some of the stress associated with the interpersonal relationships.

    Mike:                       That sounds awesome. How do you describe conflict? How would you define it?

    Liane:                      Yeah. I think we immediately when we think of conflict, we think of fights and war, and things that are aversive, and things that we want to avoid at all costs. When we think about it in a relationship, we think about it as bullying, or we think about passive aggressiveness, and all of those are very, very unhealthy, and not something I'd ever encourage.

    Liane:                      But there is this whole side of conflict where people have incompatible, or opposing wishes, or demands, or desires, and they have to work through them. And the problem is if we paint all conflict with the same brush, then we avoid conversations that we need to have. In organizations, we need to have those conversations to be productive. In marriages, we need to have those conversations so that we can stay on the same page. There are a whole bunch of different places where the ability to have what I call productive conflict makes a huge difference.

    Mike:                       Well, and I think even language is important. You gave a great example there. You said people think of opposing views, right?

    Liane:                      Yeah.

    Mike:                       Well, opposing means opposite. And often views are not opposite. They're differing.

    Liane:                      Yeah.

    Mike:                       It doesn't mean because I believe that, and you believe this we're opposite. We just have a differing viewpoint on either the outcome or the means. Somewhere along the lines here that's where the conflict is.

    Liane:                      Yeah.

    Mike:                       It's just something is different, right? It's not in alignment. It's not exactly the same. But that language can be important, can't it? To our understanding of conflict.

    Liane:                      Yeah, absolutely. And how we frame things tends to be how we think about them. If we use the language of opposition, or if we ... It makes us feel more adversarial. If we use different language. I find most of the time our conflict is in a situation where those different needs, or demands are in tension with one another. And being in tension with one another, that's okay. That's normal. That's natural.

    Liane:                      You have one spouse who likes to be very planned, and very orderly, and make sure everything is working well. And one who likes to be spontaneous. And you know what? Great relationships have some of each, right? And you wouldn't want no tension on the crazy spontaneous person, or the bills would never get paid. But you don't want no tension on the person who is always so carefully and orderly 'cause you'd have no fun.

    Liane:                      Tension ... And we can talk about tension, and talk about it as a positive thing that helps stretch us, and grow us, as opposed to language of friction. 'Cause friction wears us down, we all know that. Yeah, how you use ... What words you use, and how you use the language frames how you think about conflict.

    Mike:                       Let's dive right into it. What would be an example that everyone can relate to for the most part, we know not ... There is no one universal.

    Liane:                      Yeah, yeah.

    Mike:                       Of this, and then where you can apply the skills you teach to that so we all learn this?

    Liane:                      Yeah. I often talk about situations where people are arguing about things as if they can't both be true. Maybe one of the famous examples would be ... Was it a Miller Light commercial where they were fighting over whether it was, taste's great, and less filling?

    Mike:                       Yes.

    Liane:                      And we get in those kinds of situations all the time, and we end up in this fight. "Taste's great." "No, less filling." Why are we fighting about this? I talk about what I call two truths. If we can in situations where we're just going head-to-head, and acting as though only one thing can be true, if we can instead say, "Okay, if it's true that it tastes great. You think it tastes great. Okay. I think I drink it 'cause it's less filling. Better for my waistline." Those two things can be true at the same time.

    Liane:                      If you take ... A typical situation that I would run into at organizations would be when you're trying to use budget. Somebody says, "Look, I think every penny we've got needs to go into better advertising, and better marketing." And somebody else might say, "I think that money needs to go into training for our salespeople." And so when you can take the two truths, say, "Okay, for you this is really about more advertising. Increasing the number of calls we get, or the number of people who come into look at our product. Okay, for me this is actually about when the customer calls, I'm not sure we're saying the right things to get their business, so how could we solve for both of those things? How do we make sure we've got lots of calls coming in, and that when the calls come in, we're saying the right things to capture that business." All of a sudden what you've done is instead of framing it as, "Are you kidding me? Spend more on advertising, that's ridiculous!" Where it's gonna feel adversarial. Now you've just framed it as, "Oh, okay, so you think that's important, and I think this is important, how are we gonna solve this?"

    Liane:                      And problem solving is innately curious. It's a process that you can engage in as allies instead of as adversaries. Little techniques like that, that work in all sorts of common scenarios, where you think that it has to be one or the other, try assuming that both are true. And if you say that right out loud, if the person is expecting you ... Say this guy has been going on about more advertising for ages, and finally this time you say, "Oh, so you think the ticket is advertising." He's probably gonna go, "Huh? Did you ... I've been saying that for years."

    Mike:                       Yeah, and I love it. And I can see some people thinking even the word you think can be dangerous, right?

    Liane:                      Yep. It can.

    Mike:                       If I say to them, "Oh, for you the advertising is critical."

    Liane:                      Right.

    Mike:                       That's different then, "Oh, so you think the advertising is critical?"

    Liane:                      Yep.

    Mike:                       'Cause that can imply to some people, right? That, "Oh, what do you mean I think it's critical? It is critical. It's not I think. It's critical."

    Liane:                      Yep. Yeah, you're right. For you, advertising is critical is a much better way of saying it.

    Mike:                       Okay.

    Liane:                      Yeah, absolutely.

    Mike:                       'Cause I was just curious. Oh, I could see people picking that off, and really zoning in on that one word 'cause conflict can do that.

    Liane:                      Yeah.

    Mike:                       It can get people focused in the wrong spot.

    Liane:                      Just let me go back to that one. People ask me about this all the time. They're like, "Oh, I've got to get every word right." You don't have to. You can do what I just did. If you go ... If you say I think, or you think by accident. And the person goes, "I think? I don't just think." Right, if the freakout. Just go, "Oh, I'm so sorry. That totally came out wrong. For you this is really about advertising." Actually, what you do when you mess up does as much to say I'm working hard here to resolve this in a positive way, as if you get it all perfectly. I just don't want your viewers to think if I don't have the perfect words, I better say nothing. If you try it with good intent, and you mess up a bit, just go, "Uh. Sorry. My bad. [inaudible 00:09:17].

    Mike:                       Yeah, that's what we teach in any form of intervention. Bystander intervention, you hear somebody say something inappropriate. People are like, "Oh, if I don't say the right thing, then I'm not gonna say anything at all." I'm like, "Say the wrong thing then. You can apologize" ... I mean, don't intentionally say the wrong thing.

    Liane:                      Right.

    Mike:                       At least say what you think is right, and if it's wrong you can work with correcting that.

    Liane:                      Yeah.

    Mike:                       And so that's what you're describing.

    Liane:                      Yeah.

    Mike:                       It shows a genuine care, and sincere wanting to help you.

    Liane:                      Yes.

    Mike:                       And that's what we're seeking here. And so that was a great example in the workplace. What's a common one in home life? Let's say between a young couple.

    Liane:                      Okay, so it's a different technique. A very common one is one person is already home from work, and the other one comes through the door, and goes, "Uh. I had the worst day." And what often happens is that person gets completely dismissed by the other person saying something like, "You think you had a bad day. Wait til you hear about my day." Or just ignoring it all together, "What do you want for dinner?" Right? The number one technique to not trigger conflict is to actually validate the other person. Validating doesn't mean you have to agree with them. "You're right. Your day was the worst day ever in history." You don't have to say that, but you do have to do something that says to them I heard you, and I get it. You don't have to agree with it.

    Liane:                      But so when somebody comes to the door, and they go, "I had the worst day." "Oh, that sucks. What happened?" Just something that says ... Some eye contact that says I'm paying attention to you, that you matter. Something that says I heard you. Something that says I'm interested in you. And if at the end of that you've let the person tell you for ten minutes about how it was the worst possible day ever in history, then you can say, "Yeah, well, okay, thanks for sharing that. Yeah, my day was no picnic either." And you can add it, as opposed to kind of right off the bat invalidating the person. That's one of the most common things we get wrong in relationships.

    Liane:                      I get it wrong with my kids sometimes. When my older daughter was younger, she was quite anxious about things, and she'd say, "Mom, the mall is scary." And I would say, "No, it's not." It's a horrible thing to invalidate someone else, and once I realized I was doing it, I could change to, "What makes the mall scary for you?" That's the number one tip is, just start by validating the other person with your eyes, with your body language, by reflecting what they've said. And it's amazing how the whole rest of the evening will go differently when you start that way.

    Mike:                       Well, and this is at the heart of respect.

    Liane:                      Yes.

    Mike:                       When I work with corporations or organizations, and we talk about what respect means to them. Phrases like being seen, being heard is what makes people feel respected. Not things as much as my pay, or my title. But it's to be seen, to be heard, to be appreciated. To walk through the door, and to be validated is to be seen, is to be valued. And now I feel respected, especially coming from a place where I might not have felt respected.

    Liane:                      Right.

    Mike:                       This might have been that horrible day because I did not feel respected, and valued in where I came from.

    Liane:                      Yeah. You want home to be the place where you always feel seen, where you feel valued, where you feel important. It's just such a huge opportunity we have for the people that we care about to just do something that maybe they haven't had for the whole rest of the day, and we blow it way more often than any of us like to admit.

    Mike:                       Well, and we're human. And so how do we help the person who is bulldozing us be more aware so that they can validate us, they can see that we need validation. How do we start that conversation? 'Cause that's a different form of conflict, right?

    Liane:                      Yeah.

    Mike:                       That's the person of, hey, I'm doing my best to connect to them, and they're just running me over. They're bulldozing me here. Whether it's at home. And I don't mean physically, but it can be just controlling conversations, which can be a form of abuse absolutely, but in the workplace too. How do we approach that person?

    Liane:                      Yeah, I think what I learned is that in dealing with strength, sometimes it's more compelling to actually respond with sadness. If somebody is sort of bulldozing over you, not listening to you, dominating the conversation, then your feedback ... Always be careful to make your feedback very, very objective. Not to use judgment. If you say, "Look, I had a really rough day, and when I walked in the door here, you didn't give a damn about me." That's fully subjective, and it's quite likely not true. The person probably cares very much about you, and doesn't realize that their behavior is saying something very different. Stick with something very objective, so "I got in the door tonight, and I was really tired, and I told you that, and then you told me about five things that happened during your day. I really just need ... I felt like you didn't want to hear about my day. I felt like you're uninterested, and I really need a place where I can vent for even just five minutes. Can we have a do-over?"

    Liane:                      It's really important that you give that kind feedback, but I think what we tend to do is, we tend to blame the other person for how we feel. We'll say, "You made me feel insignificant." Well, nobody else can make you feel insignificant. You can say, "You started talking about your day." And then you say, "I felt really insignificant." It's really important that when we give somebody feedback, that we make it very, very objective when we're talking about their behavior, so that there is no room for them to disagree as soon as you say that. If you say, "When I walked in the door, and I shared with you that I had a hard day, and then you started telling me about your day." The person is not gonna be like, "No, I did not." They're gonna be like, "Oh, yeah."

    Mike:                       Yeah. I love the language that the Landmark Forum teaches about this. And that is to say to someone the story I'm telling myself, right?

    Liane:                      Yeah.

    Mike:                       When you came in and said that, the story I started telling myself was you don't care about me.

    Liane:                      Right, right.

    Mike:                       Right? Because that's about my interpretation.

    Liane:                      Right.

    Mike:                       It's not ... That doesn't mean that's what you were intending, but here is what occurred when that behavior took place, and it's my interpretation. It allows them to go maybe even like, "Oh, my gosh. That's the last thing I was thinking."

    Liane:                      Yeah.

    Mike:                       Or wanting, or well, then you're overreacting. Okay, well then how did you-

    Liane:                      What did you intend?

    Mike:                       It allows for beautiful conversation to potentially come out of that.

    Liane:                      Yeah.

    Mike:                       Now what we've been describing so far is validating and being seen, which is a really big part of respect. What would be an example at home that is truly different viewpoints? Because that's not a differing viewpoint example. It's a different kind, which is what you ... Which is great about. What would be like, "I think Johnny should be able to do that in high school. You don't think Johnny should be able to do that in high school." Now it's our children. It's something one of us might think could be dangerous. One of us thinks it's part of growing up, and exploration. Where, there do you apply the skills? What skills do you apply there?

    Liane:                      Yeah, so you actually just did some of the work in your description. Because usually how it shows up when we're talking about parenting, is it simply shows up as "You're so reckless, there is no way you should be going to the party where the parents aren't home." And it doesn't show up as anything beneath that. The first step is actually just to say what's leading you there? "You think that we should allow Bobby to go to the party at his friend's house, when his parents aren't home. Why is that important to you? How is that important to you?"

    Liane:                      And then he's gonna tell you that, "I got to do things like that when I was a kid. Those are the nights that I remember most fondly from being a teenager. I think if we don't let him start to have some freedom before we send him off to college, that's he gonna have a blowout in college, and he's not gonna know how to handle things." And then you can say, "Okay, so for you this is about trying to build some independence." And "Okay, here's just the tape that just keeps playing in my head. Is I keep thinking of so-and-so's son who got rushed to hospital, and had to have his stomach pumped. For me I'm worried about safety, and I'm worried about kids that I don't know. Let's talk a little bit about that. Let's talk a little bit about how we can build towards independence. Let's talk about a way how we can do it relatively safe, et cetera, et cetera."

    Liane:                      And what's something we can do that would be the right answer? Maybe it is to go to that party, but there is an agreement that you're gonna pick him up at 11:00, or whatever. But the problem is we often just stay fighting at that superficial level about I want this, and I want that. And we never talk about our feelings and emotions that are under that, or at that really base level what we value, and what we believe. And if we can get to that level, it tends to be easier to come up with a solution. Because as you're saying these things ... Look, if you're saying that to your kid's father. He's not gonna say, "Oh, I was really hoping he'd end the evening in an ambulance." Right?

    Mike:                       Right.

    Liane:                      It's not just gonna be the case. And you're not thinking, "Oh, I really hope I have to move in with him at college because he's not gonna know how to-"

    Mike:                       There are some people out there that would love to do that.

    Liane:                      Ah.

    Mike:                       Yes.

    Liane:                      My daughter is only two years away from college. I'm like, "No, no. Bye-bye. Bye-bye"

    Mike:                       I've had four either in or out of college, so completely relate to this conversation. Let's switch it back. Let's switch it back to the corporate organizational, the strength of conflict.

    Liane:                      Yeah.

    Mike:                       We didn't really get into that, the strength. I can imagine it helps bring out creativity and new ideas, but why are you a proponent of hey conflict is good?

    Liane:                      Yeah, so my forthcoming book focuses on an idea I call conflict debt. Organizations are in massive and crippling conflict debt. Because organizations require conflict on an almost daily basis, so choosing a strategy, prioritizing one activity over another, figuring out which group gets budget, who is gonna get a promotion. There is conflict inherent in pretty much everything we do in organizations. But as humans, we're very conflict avoidant, and so we let these hard conversations pile up. We don't solve them. And I always think of that old kids song, We're Going on a Bear Hunt, where they say, "Can't go over it. Can't go under it. Gotta go through it." And I think there are a lot of organizations that are piling up this conflict debt, and the problem is we all pay the interest.

    Liane:                      The number one source of conflict debt in organizations is failure to prioritize. We just say this is important, and this important, and this is important. And it's every employee in the organization who pays interest on that debt because their workload is too high, they're overwhelmed, they're stressed out. Organizations require this sort of this ongoing ability to work through the hard decisions, and that's why getting good at conflict ... And when I talk about getting good at conflict, we want to be able to make conflict very high frequency, and very low impact. All the time we're just trying on a different perspective, and putting some tension in an idea, or adding something new so that it just becomes normal. It's a habit. And that's where we get to this spot where, then we never even think about conflict because we never have the big emotional, I don't feel hurt or respected kind of conflict, which tends to be ugly and dramatic. Instead, we just have the, oh, I hadn't thought about that. You're right, this is a terrible call, but which one is the optimal call?

    Liane:                      And if we have this sort of high frequency, but low impact conflict then our organizations, our teams, and us as humans can work with much less stress, much greater trust, better productivity. There is a lot to be said for paying off those conflicts as we go, as opposed to letting them sort of accumulate into conflict debt.

    Mike:                       Right. And I love the idea that both of these things can be true. It goes back to that. Both of these ideas can be true, which is gonna be the priority right now? We have to make a decision, so what's the priority? Now the problem is, are we never making that one over there the priority? Do they keep being told everything else is a priority? Then I need to address that conflict. Right?

    Liane:                      Yeah.

    Mike:                       That's a form of conflict that I need to address. Like ten times in a row now, our department has been told the other one is more important.

    Liane:                      Yeah.

    Mike:                       That's what we're telling ourselves by the actions that are taking place. That's the story we're telling ourselves.

    Liane:                      Yeah.

    Mike:                       This is creating conflict because we don't feel valued. And this goes back to what you talked about earlier, and when we feel like somebody is not seeing us, or hearing us, being respected.

    Liane:                      Yes.

    Mike:                       And it's the heart of everything we do in this show. Are all the rules the same for helping somebody respect you, that you feel you're not being respected?

    Liane:                      Yeah. It's very interesting. I'm a psychologist by training, and what's so interesting is we think respect is just this one idea, and it's not. We have very, very, very different versions of respect. I've written a little bit about the psychological differences in respect, and one of the most common ones is that some people perceive respect ... Some people, some individuals, and also some cultures view respect as being very direct.

    Liane:                      I once had a direct report who had grown up in East Germany, and for a long time I thought she didn't like me, or respect me because every time she came in my office, there was ... She wouldn't talk about anything personal. There was no smalltalk. I was like, "I don't think she likes me." And of course when I finally said, "It doesn't feel easy and natural between us." She told me that of course where she came from, it was disrespectful to waste a boss's time on small talk. She was very direct. That was how she showed me that my time was valuable. And of course I was interpreting it as disrespect. We have people for whom respect is being straight to the point, very direct. And if we sugarcoat something, or obscure it too much, those people get suspicious. They wonder what are we hiding from them, so that's one form of respect.

    Liane:                      At the same time, we have people for whom respect is about diplomacy, about giving a lot of context for an issue, about thinking about them as a person as we talk about the issue, not just the issue. And this sort of straight to the point to them is blunt, and crass, and disrespectful. And so I love doing work with teams to help them understand that on the very same team one person is defining respect as that straight to the point, and the other defining respect as this more diplomatic version. It's really important that we not think about respect as just one thing. And unfortunately the Golden Rule, and things like that point us in the wrong direction on these sorts of things. Because if we think of respect as one thing, we tend to project that onto others, and it's not legitimate.

    Mike:                       Absolutely. And I teach organizations all the time, have you asked the people you're leading what respect means to them? And how they are most likely to feel respected? Because that allows you to understand this is that person's respect. This is that person ... 'Cause they could all be different.

    Liane:                      Yeah.

    Mike:                       But if I then know it, I can deliver with that, right?

    Liane:                      Yeah.

    Mike:                       I can present with that. I can be present with that. Allows so much more to take place.

    Liane:                      Yeah.

    Mike:                       And Liane, what are books that have had a profound impact on you, along the process of learning conflict and respect?

    Liane:                      Actually, Never Split the Difference is one of the best ones I've read recently. Chris Voss, so former FBI hostage negotiator. And it's fascinating to see how he can find respect for literally terrorists, and he tells you that if you can't, then you can't effectively negotiate with them. And so taking it to such an extreme case, where he's flown halfway across the world to negotiate with a terrorist who has innocent people in captivity, and he's still thinking about instead of me interpreting something as hate, I need to see that they love something else so profoundly that they're willing to do this. That book really ... First of all, it's got excellent, excellent techniques in it that are very practical for everyone, but it was pushing myself to the point of understanding that you can even stretch respect to a context like that, that seems so impossible.

    Mike:                       That sounds really powerful. We'll definitely have that ...

    Liane:                      Yeah.

    Mike:                       We'll have that link in our show notes for everyone listening. This has been wonderful. And if people want to get a hold of you, you're at Facebook.com/DrLianeDavey. Now key here for anyone listening, Liane is spelled L-I-A-N-E. I have a weird last name, so I get having to spell names correctly.

    Liane:                      Yeah, and Davey has got an E, so I can get both first and last names wrong.

    Mike:                       Yeah, so Liane Davey is L-I-A-N-E. Davey is D-A-V-E-Y. Now why that's important because Facebook is /DrLianeDavey. Twitter is LianeDavey. These are all important. We'll have all these links on our website, so people can absolutely find you, and connect with you.

    Mike:                       And for everyone listening, and watching right now, remember on Facebook we have a discussion group. We have the Respect Podcast discussion group. You can look it up. You can dive into the conversation about today's episode. Things that you really liked, or maybe you have more questions about, or if it was confusing, or your favorite parts. Dive in, share with us, we love that. Liane, thank you so much for joining us.

    Liane:                      Oh, my pleasure. It's a great conversation.

    Mike:                       Thank you for joining us for this episode of the Respect Podcast, which was sponsored by the Date Safe Project at DateSafeProject.org. And remember you can always find me at MikeSpeaks.com.

     

    #9 - Skip Weisman shares about Respect & Workplace Communication

    #9 - Skip Weisman shares about Respect & Workplace Communication

    Learn about how to draw and respect all the voices into a conversation - including balancing those who want to dominate and those who don’t feel comfortable speaking up with former MLB executive, Skip Weisman as he shares with Mike Domitrz.

    * You are invited to join our community and conversations about each episode on FaceBook at https://www.facebook.com/MutuallyAmazingPodcast and join us on Twitter @CenterRespect or visit our website at http://www.MutuallyAmazingPodcast.com**

     

    LISTEN TO THE SHOW BELOW via Video, Audio, and/or Read the Transcription

    WATCH RAW FOOTAGE HERE (CC is available on this video):

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    BIO of Skip Weisman:
    Skip Weisman is a former professional baseball executive who, since 2002, has been working with small businesses with six to 60 employees to create championship leadership teams and company cultures.

     
    Skip works with small business owners in virtually every industry from hometown banks and credit unions, independent insurance agencies, small manufacturers, food distributors, and even plumbers.
     
    During his baseball career Skip served as CEO for five different franchises over 16 years leading teams affiliated with the Boston Red Sox, Cincinnati Reds, New York Mets, Seattle Mariners, Tampa Bay Rays and Texas Rangers.
     
    In his work today Skip focuses first on improving communication in the work environment, which is always the primary cause of problems, challenges, frustrations, and issues getting in the way of a more positive, more productive, and even more profitable company.
     
    In 2018, Skip’s first book will be published, “Overcoming The 7 Deadliest Communication SINs: A New Standard for Workplace Communication.
     
    The 3 Primary Communication Errors Skip Shared on this Episode
    1. Lack of Specificity
    2. Lack of Immediacy, Urgency, and Promptness
    3. Lack of Directness and Candor
     
    Links: 
    Twitter: skip_weisman
     
    Recommended Book:
     

    READ THE FULL TRANSCRIPTION of the EPISODE HERE (or download the pdf):

    **IMPORTANT: This podcast episode was transcribed by a 3rd party service and so errors can occur throughout the following pages::

    Mike:                       Welcome to the Respect Podcast. I'm your host, Mike Domitrz from mikespeaks.com, where we help organizations of all sizes, educational institutions, and the US military create a culture of respect. And respect is exactly what we discuss on this show, so let's get started.

    Mike:                       And for this episode, we have Skip Weisman. [inaudible 00:00:20] give you a little background on Skip. Skip's a formal professional baseball executive who, since 2002, has been working with small businesses with 6 to 60 employees to create championship leadership teams and company culture. So, thank you very much Skip for joining us.

    Skip:                         Thank you for your interest in having me, Mike. Looking forward to the conversation.

    Mike:                       Absolutely. So, let's dive right into it. How does respect play ... So, you worked as an executive in baseball. Can you give people a little more background in what kind of an executive role you were in.

    Skip:                         Yes. It's interesting. Whenever people hear I spent time in professional baseball, they all think I was on the field as a ball player or managing or coaching, or whatever. And what I tell people, my main job was to put butts in seats, keep the beer cold, and the bathrooms clean.

    Mike:                       All right. So, you were on the facility ... Well, actually you're on attendance and facilities side, it sounds like.

    Skip:                         Yeah. I was basically the business manager for the team, to again, put butts in seats, sell tickets, sell sponsorships, sell advertising, and do all the crazy, wacky promotions that people might experience when they go to the ballpark to make it a fun family piece of entertainment.

    Mike:                       All right. So, let's dive in. We're all about respect. How did respect play a role in that role as an executive with major league baseball?

    Skip:                         When I was a young leader, I made an awful lot of communication mistakes that caused a lot of disrespect in our work environment. Caused negative workplace relationships that really caused me problems as an organizational leader for building a team of employees that I needed to help get things done. And so, what I realized was that I was creating my own problems with how I was communicating. Coming across what other people thought was disrespectfully to them. I didn't realize it, 'cause I was just doing my thing, communicating in my own way.

    Skip:                         And some of the feedback I got, some of the pushback I got took a while for me to realize what was happening or not happening. And I realized, in looking back, that a lot of the way I was communicating was really causing a work environment that was not as steeped in respect as it probably needed to be.

    Mike:                       So, I think a lot of people can fall into that trap. So, to help people understand so they might realize, they might see the mirror in front of them, can you give some examples of where you look back and you go, hey, I was doing it this way? Like, a specific example. How you talked to someone. I don't know if that what it was. But, an example of that, where you could have been more respectful.

    Skip:                         Yeah. Well, especially from a leadership perspective, when I was leading my staffs, and we had small staffs, pretty much the same size as I work with now. Anywhere from a half a dozen people on up to maybe, I think 12 or 15 was the size companies I work with. But, as the young organizational leader, I was sort of the boss. I liked being the boss, I liked being in charge, and I made a lot of unilateral decisions without really getting input and feedback from people as to whether how this affected them, or what they thought, whether if they thought it was a good idea or not.

    Skip:                         And that really rubbed people the wrong way, because some of the key decisions I was making really impacted their jobs, their lives, or whatever. And so, it really created some real angst and animosity [inaudible 00:03:37] staff. So, to give you an example, we had a situation back in my early days where we were under the gun getting ready for our season. And, in minor league baseball, professional baseball where I was, what a lot of people don't understand is that we actually work during the off season. We don't just show up on opening day and everything happens. And so, a major part of our time is from October to March. Those six months in the off season are really key.

    Skip:                         And, because there was some things that were going on in our community, we were not able to do a lot of our work in the fall. And so, we were under the gun. January 1st hit. We had two-and-a-half months to get ready for our season. And, we were under the gun. So, I just made a decision that I was gonna have the staff work basically from 8:00 to 6:00 instead of 9:00 to 5:00. Just expand the hours, made sure we were committed to getting things done. People didn't like that. I was expanding the required work hours 'cause everybody was on salary. Wasn't an hourly wage thing. So, we're making the same money from working extra hours.

    Mike:                       So, they're gaining 10 hours a week at least.

    Skip:                         Yeah. And I basically dictated that. Well, that created a mutiny on my staff. Any my number two guy went over my head, tried to go to my boss to have that overturned. And, although my boss supported me in the effort, it created some real issues with our relationship for the rest of the season.

    Mike:                       Well, that's a great example. So, do you find that ... How do you bring all the voices in respectfully and yet not have things out of control? They always say, "Too many leaders in the room." So, how do you find ... Nowadays, you learn that lesson. Hey, I don't want to be the dictator that's just running in there and saying, "Here's how it is." How do you find the right balance?

    Skip:                         Well, I think what you have to do is you just have to be open to listening, and asking questions, and if you know something is going to impact somebody else in whatever way, at least get their input. Allow them to express their opinion and be heard. And at the end of the day, obviously somebody has to make the end decision. But, as long as somebody feels like they're heard, you've considered their opinion, you just haven't made a dictatorial unilateral decision without getting input from people, I think most people will be okay with it. They may not agree with it, they may not like it. At least they will accept it and be more on board with it, because at least they felt they were considered and their issues were considered.

    Skip:                         And so, I think [inaudible 00:06:08] have to do is get input from everybody, and take it under consideration, but then at the end of the day you have the decision, and I think if you do that and you're respectful of other people, show that you care about them, you're empathetic, and you do respect them as part of the team, and you respect their opinions, and you feed it back after that consideration, I think most people will be okay with it.

    Mike:                       And do you find that it's better to seek all those opinions in a group setting, like a team discussion? Like, [inaudible 00:06:35] have an open discussion on this? Or do you find one-on-one is more powerful?

    Skip:                         It depends on the dynamics and the relationships. I would primarily probably do it one-on-one initially. What you can do one-on-one is then, after you gain that data ... You bring people together, say, "Hey, this is what I've heard from everybody." And you list those things out, or you talk about them, say, "This is what everybody's been saying. I really take it, I see your points here and there." And so, everybody else can see what everybody else said. And then, this is how I came to the decision. This is why I've decided to go in this direction. So, I would probably do it individually at first, and present it to the team in that way, is probably the best way to go.

    Mike:                       You learn over the years, and you don't know in your early years. Same for me when I was a coach, is that, when you put it out to the team, you're forgetting that not everybody has the same strength of self-esteem to share. So, what happens is, you get the strong personalities really running the input, and there's people with brilliant ideas sitting behind them going, "I'm not speaking up." But they're brilliant, and we think we heard everyone's voices, so we think, I did my job. I said to everyone, "What are you thinking?" And only two spoke up, so I took that ... That's the trap there, isn't it?

    Skip:                         Yeah. And it's funny, when I facilitated team sessions like you're talking about, my client is usually amazed at the end of the session. "Boy, how did you get everybody participating?" And sharing goes, usually I get 10 percent of the people control the meeting and everything. I said, "Well, there's ways to do that." What I do is, I put people in groups. Put them in groups of two or three to discuss the issue. And people are a lot more forthcoming and comfortable in those small group discussions. And then, if you do have people who are ordinarily outspoken and like to hear themselves talk or whatever, you can mitigate that by putting people in groups, and writing the group share out so that it's not always the same people, and there's ways to do that if you do it the right way and facilitate it.

    Mike:                       Well yeah, and a lot of people don't realize, when they see a situation like that, typically what they do is, they spread those people out. The outspoken, the strong. And let's say you have 10 groups. They put one in every group. And actually, the brilliant thing to do is stick them all together, because only one can represent the group.

    Skip:                         Yes. Exactly.

    Mike:                       So, if you put all five of ... Let's say there's five of them and there's 10 groups. You put all five in one group, the other nine groups have to come to the forward now with their own voices, with their own uniqueness, and that five is only represented by one. I assume that's what you're referring to, that technique.

    Skip:                         Exactly. Right, yeah.

    Mike:                       And so many people get that wrong. In organizations, companies, and schools, they think, "Oh, I'll spread them out." That's your nightmare, 'cause then they, once again, are trying ... [inaudible 00:09:31] percent is trying to run the show, steamroll people, they have the ability to now.

    Skip:                         Yeah. Yup, absolutely. They'll dominate if given the chance.

    Mike:                       Yeah. So, how do you draw the voice out in that situation of the person who is more timid about speaking out? 'Cause we want to respect them and we want to show that we do respect and value them and their contributions, and their genius. They might not yet. That might be part of the reason they're quiet. I don't have anything to contribute. But they do if we ask them the right questions. How do you go about drawing that person out?

    Skip:                         Again, I think it's about setting expectations. And for a lot of those people, it's often preparation. So, I think you can sort of grease the skids or whatever by helping them prepare a little bit in advance. Maybe give them some homework or prep work to come to the meeting with, and set the expectation, I really want to hear from you. And so, on the front end, do a little bit of homework, and then, probably as you know, there's not enough of that. People just show up at a meeting and expect people to participate.

    Skip:                         So, I think if you can go around to some of those people and really express the fact that you want to hear from them, and I know it may take you a little more time to get your thoughts together, so I just want to give you some prep. This is what we'll be talking about, and I'd like to hear your thoughts on these two or three items. And come prepared to contribute in your group, and contribute to the bigger thing. So, I think it may take a little more preparation for those people to feel comfortable with it.

    Mike:                       If you're going one-to-one, and you say, "Hey, I'd like you to take a look at this," so they can contribute, is there a risk that someone finds out ... Do you need to do it with everyone? Do you need to give an assignment to everyone in that case, because if you don't, it becomes clear some people are getting pinpointed?

    Skip:                         Yeah, I think you have to be careful with that. I think it's about knowing your people and all. Most people that are, if they're that shy and that timid, they're probably not gonna tell anybody that they've been tasked with that anyway. So, the fact that it gets out may not happen. But yeah, I think there's always that concern. You want to be careful and make sure you're treating everybody equitably and all. But yeah, I think it's just something to be careful of and be aware of.

    Mike:                       Skip, you specifically work on helping communication in those leadership teams in companies. What do you think are the three to five biggest mistakes you see? 'Cause almost always, it can somehow relate to respect when we look at these topics of communication. So, what do you see as the three to five most common errors that leaders or managers make? By the way, you can include those who aren't leaders and managers. Those who would be on the line.

    Skip:                         Yeah. I've written a book called "The Seven Deadliest Communication Sins." And it just came out in April. And so, I outline-

    Mike:                       Congratulations.

    Skip:                         Thank you. Yeah, it's been a long time coming, as most books are. And so, [inaudible 00:12:21] seven, but I've actually created a thing that identifies the three primary communication mistakes. And they really impact respect in a work environment. And the first one is a lack of specificity. And people really, in a lot of organizations, don't feel like they have enough information to do their job effectively. People are withholding information, there's a lack of transparency. Just a lack of information. Sometime, I'm sure we've all had this situation where we've been in the right place at the wrong time, or the wrong place at the right time. Those type of things, where we just have miscommunication.

    Skip:                         And a lot of the miscommunications are due to a lack of specificity. I'm sure people listening to this have walked away from a conversation scratching their head saying, "God, Mike must think I'm a mind reader." And we allow that to happen. We don't push back. We don't ask for more information.

    Mike:                       When you say that comment about Mike must think I'm a [inaudible 00:13:19], are you referring to where people think, I don't understand what just went on there, he must think I understand, but I don't?

    Skip:                         Exactly.

    Mike:                       Okay.

    Skip:                         Right. And sometimes it's malicious. I'm withholding information 'cause I want to throw you under the bus or make you look bad. Sometime it's malicious. Most of the times it's not, though. Most of the times it's just lazy communication habits. I assume you know this part of it that you need to know, but you don't. And because, again, you had mentioned people's levels of self-esteem and self-confidence. Depending on the dynamic of the relationship, I may not be comfortable pushing back or asking you for more information 'cause that's now gonna make me look stupid. Mike thinks I know and I don't, but I'll figure it out on my own. And so, we walk away without having the information we need to be successful. And so-

    Mike:                       That's one you see in relationships. You talk to most couples, and one or both of them can say, "Oh yeah, they just start talking in the middle of a conversation like we're in the middle of a conversation, and it's taking me two minutes to figure out what they're referencing."

    Skip:                         To get caught up.

    Mike:                       To get caught up, because they don't start with, "Here's what I'm referencing." They jump into where they are in the thought process. It can be very aggravating when you're trying to understand and be present for them.

    Skip:                         Exactly. And that happens in the work environment as well. And some of it's good, because we've worked together for so long, we think we have this great rapport, and we've done this together, so I just assume you know, and oftentimes we don't. We make those assumptions. And so, that lack of specificity is probably number one. It really gets us into trouble.

    Skip:                         The second one is a lack of immediacy, urgency, and promptness. And that's a lot of words, but really what it means is, we're just not following through in a timely manner. Sometimes it's procrastination. Sometimes it's a difficult conversation. And, since I may not feel comfortable with it, I will put it off. I'll wait for the right time. And the right time never really comes, it never gets to the top of the priority.

    Skip:                         And so, we're putting off these conversations that we need to have 'cause they're difficult, they're challenging. May not have the relationship I need to have to have that conversation. I'm afraid of the response. All of that stuff that goes into the mix. But, if you think about what that does when we have to have the conversation because something has brought it to a level of immediacy, or urgency, or whatever, and now I do have to address it, and now the person says, "Well, why didn't you tell me about this two weeks ago or three weeks ago?" And so, that undermines respect between people 'cause, again, I think you're setting me up for failure or whatever it is.

    Skip:                         And so, I think we need to be more diligent in our response on this. When I go into organizations and I ask them, "Okay, what are your biggest communication problems?" One of the biggest things I hear all the time is responsiveness. People just don't respond anymore. And imagine what that does to a relationship, especially from a respect standpoint of, I don't respond to you. What message does that send? I don't care about you, I don't respect you, you're not important enough.

    Mike:                       So, we are seeing this more and more, especially in the 20s, teenager generation, where there's just no response. And I don't think it's a sign of disrespect, but it could definitely be read that way. It could definitely be understood that way. I'm guessing, here, 'cause I've seen it within our own family. I think it's that that generation gets so much. Instagram, texts, so much, that there's no way they're responding to everything. So then, it becomes the norm to just, oh, there's another message.

    Mike:                       Versus, we were raised in a time where, if you got a message, it's important. So, you're supposed to respond. Where they're like, "It's one of 1,000 I got today. Why are you so uptight that I didn't respond to your message? I got 1,000 messages today." Do you think that's what's happening there?

    Skip:                         I think that's a lot of it. And again, that sort of goes back to the reason why we have to add specificity to our communication to set the expectation. And so, we may have to add a couple of words saying, "I need to know by five o'clock today," and push that response.

    Mike:                       And letting them know that, hey, I'm not gonna text you unless I'm seeking a response.

    Skip:                         Exactly.

    Mike:                       That sets specificity. So, if you get a text from me, I'm awaiting response. That means I'm looking for an answer to that. Otherwise, I'll wait 'til I see you.

    Skip:                         Exactly.

    Mike:                       If you're a parent or somebody. Or I'll email. But, if I text you, I'm expecting a response.

    Skip:                         And that's about specificity around expectations. We set the expectations for the relationship so I know what you expect from me in these certain situations. But again, we're not having those conversations often [inaudible 00:18:01] on the front end. We're just assuming, I send a text, they know what it means. And when they don't respond, that undermines the respect between the two people.

    Mike:                       Yeah. The ones highly offended. How dare you? That's what happens, and you literally get a battle over disrespect.

    Skip:                         Exactly. So, then the third one is a lack of directness and candor. And we're not telling people what they need to hear. And we're not saying what I need to say because, again, of self-esteem and all that stuff we're afraid of, all the ramifications and the feedback or the pushback we're gonna get, or the response. And so, we hold back, and we're not as direct and candid as we need to be until it gets to such an egregious [inaudible 00:18:43] where I can't take that anymore and I'm just gonna unload. And that's where the disrespect comes from there.

    Skip:                         And so, when you put these three together, lack of specificity, lack of immediacy, urgency and promptness, and a lack of directness and candor, that really creates a problem. And so, we need to create relationships where we can be direct and candid with people. And, we are responding more immediately or more promptly with somebody. And we're specific about it.

    Skip:                         What happens is, what I've found in working with organizations, when you communicate that way, it creates a high-respect environment. I know what's expected of me, we're specific around these things, if somebody sends me something, I respond in that time period of expectation that we've agreed on because of the specificity. And so, over time, we build up clarity between people, what the expectations are. We respond quicker. And you know, if people are responding quickly to each other, what does that say about our relationship? We have respect between each other. I trust you, I respect you. And so, that's how you build higher levels of respect, by being more specific, gaining clarity, creating a higher trust relationship, and just responding to people creates greater levels of respect.

    Mike:                       And do you find that the fear here that holds these back from happening more often, that all three is taking place, is that fear the last one? That people's fear of being direct is what leads to two and one occurring? Because then, I don't want to hurt someone's feeling, or I don't want to ... So then, I'm not gonna say what I was supposed to say, so therefore I'm not direct. Now, we have a misunderstanding of expectations. So now we're getting back into two and one. That all can happen from that one fear.

    Skip:                         Absolutely. Yeah.

    Mike:                       So, you need a leader that can show, hey, you can say things to me that are critical. And I will not flip out. Because, if you see that from the leadership, then you can start to feel more trusting. But if you say something to the leader and they flip, you're like, "I ain't saying that again." Every kid learns that as a child, right? I said that, and my parent had this reaction. I'm not saying those things anymore. I don't care how ... They tell me to be honest. That didn't pay off.

    Skip:                         Exactly. And we learn that from a very early age, and so we hold back. And if you take it to the next level, really, if you have a high-respect relationship with somebody, you can pretty much say anything to them as long as you do it in the right manner. Because, I know that you're communicating with me for my best interest, and I trust that, and I respect you for that.

    Skip:                         The challenge is, and I just had a conversation with a prospective client this morning ... [inaudible 00:21:30] What happens is, we try to dive into these conversations. Maybe we do have a direct and candid conversation with somebody. But, the relationship isn't there. We don't have the trust and the respect of them. And so, they take it the wrong way. I don't know that you have my best interest in mind, and the way you're phrasing this, and what you've done in the past to me or the others I've seen tells me you have your own agenda behind it. And so, I don't trust you. But I have to have that conversation, so I do, and it goes bad.

    Skip:                         What I tell people is, you really need to look at the relationship first before you try to dive into these conversations. Maybe you need to work on the relationship first, build trust and respect with them before you try to dive into these really difficult conversations.

    Mike:                       Yeah. So, there's a little patience needed there.

    Skip:                         Yeah. But because we let it go for so long, I don't have time to do that now. Now, it's an urgency [inaudible 00:22:25]

    Mike:                       Yeah. It's a fire.

    Skip:                         Yeah.

    Mike:                       Yeah. So Skip, you described early on in our interview that the errors you made and then you learned, what was the wake up call for you? What was that defining moment where you realized, whoa, I can't be doing this anymore this way?

    Skip:                         My wife said she wanted out of our marriage. And I realized I was making these mistakes in my personal life and my professional life. We weren't able to save the marriage, which at the end of the day, was probably good for both of us. We needed to be separate. But, the process of dissolving that relationship, between the couples counseling, the individual counseling, and some other executive coaching that I got, just opened my eyes to how I was communicating, and it was causing all of my problems.

    Mike:                       I appreciate your honesty and your vulnerability there, because a lot of people wouldn't go there. But, those are the moments where we go, where have I gotten to where I am today? And so, I can see where that would provoke, wow, how did this happen to here? What's neat is you're able to catch it.

    Skip:                         Yeah. The said thing for me, or good thing for me, is, if she didn't step up and say it, I probably never would have and we would have been going through this dance for God knows how long after that. The interesting thing that brought that to a head is we actually worked together for the last team, baseball team I worked together, she was our business manager.

    Mike:                       Ah, so see saw it on both fronts.

    Skip:                         Yeah. We were working together for those couple of years, and that brought it to a head, I think, sooner than it would have otherwise. So, you can look at it as a blessing.

    Mike:                       Right. There's reasons things happen. We learn from those lessons. So, I think that's powerful that you're willing to share that. I absolutely appreciate that. We're getting towards the end here of the interview. What does respect mean to you? Because you've taken this journey now, of where you were, and then to have that very difficult moment in life, to have that awakening to where you are today. So, what does it mean to you when someone says respect?

    Skip:                         To me, it means seeing the other person as a human being and not as an object. I think so many of us look at the other person as some type of means to an end. Or an object. And if you were talking about dating, and dating safe, how do you view that partner that you're on a date with? Are they just an object to get something? Or, is your colleague in the cubicle next to you just an obstacle for you to jump over to get to that next promotion or whatever? I think just seeing each person as a human being that has the same stresses, the same frustrations, the same angst that you have. And just being empathetic towards that, and trying to find that common ground.

    Skip:                         Just to close it out, the story from the very beginning where that guy went over my head. I could have very easily just blown through him, and didn't care about him, didn't respect him anymore. I but realized, again, he was teaching me ... he taught me [inaudible 00:25:28]. He was a couple years younger than me. And, it was a difficult season. But after the season, we were able to work it out. And we worked through some things. And two years later, he referred me to his boss because he went to work for another ball club. The owner of the team. And he referred me, and he got me a higher-level job with his boss, with his owner. And so, we were able to maintain that relationship. We're still friends on Facebook 25 years later.

    Mike:                       That's awesome. Now, in addition to your book, which is "Seven Deadliest Communication Sins," and we'll have the link to that on our show site and in our show notes, what's another book that's had massive impact on your life?

    Skip:                         Interestingly, that individual I just told you about, when I was 28 years old, I guess, gave me a book called "The Road Less Traveled." And that was the first sort of self-help book that I ever read. And it was really impactful on my life. The first line, I'm not sure if you're familiar with it ... M. Scott Peck is the author. He wrote another book called "Further Along the Road Less Traveled." But that book, "The Road Less Traveled," is probably 50 years old. The first line in that book changed my life, which is, "Life is difficult." And once you understand that, and you accept that life is difficult, it no longer becomes difficult because you're not resisting that.

    Mike:                       Right.

    Skip:                         [inaudible 00:26:49]

    Mike:                       You're not feeling guilty over feeling bad.

    Skip:                         Yeah. Yeah, and you can accept and say, "Okay, if life is supposed to be difficult, let me figure out how to work through it." Because most of the challenges we find is we're resisting that type of stuff. I want it to be better or different, and so we fight it, and it shouldn't be this way. No, if you expect that it should be this way, you can work through it. And I'm all about positive mindset and everything, but I think, just by understanding that, no, life is supposed to be a challenge, let's figure out how to meet it, as opposed to just fight it and resist it. So, I've loved that book for 40 or 50 years. I've probably read it a half a dozen times. So, that would be the big one. "The Road Less Traveled."

    Mike:                       Well, I want to thank you for joining us. That's awesome. You've been fantastic, Skip. So insightful, so much great information. For our listeners, I want them to know how to get ahold of you, that's yourchampionshipcompany.com is your website.

    Skip:                         Yes.

    Mike:                       And of course, you have the book "Seven Deadliest Communication Sins." So, thank you very much for joining us.

    Skip:                         Thanks for having me, Mike. It's been a pleasure.

    Mike:                       Thank you for joining us for this episode of the Respect Podcast, which was sponsored by the Date Safe Project at datesafeproject.org. And remember, you can always find me at mikespeaks.com.

     

    #8 - Alan Stein Jr discusses High Achievement, Performance & Respect

    #8 - Alan Stein Jr discusses High Achievement, Performance & Respect

    Join Mike Domitrz as he asks Alan Stein Jr how respect plays a role in extremely high level achievement and performance - from pro athletes to leading world-class organizations. Discover the key to respecting ROLES within a team or organization, especially when you may not like one or more individual persons on the team.

    * You are invited to join our community and conversations about each episode on FaceBook at https://www.facebook.com/MutuallyAmazingPodcast and join us on Twitter @CenterRespect or visit our website at http://www.MutuallyAmazingPodcast.com**

     

    BIO of Alan Stein Jr:
    Alan Stein, Jr. is a performance coach, consultant, speaker and author. He spent 15 years working with the highest performing basketball players on the planet.Alan delivers high-energy keynotes and interactive workshops to improve performance, cohesion and accountability. He inspires and empowers everyone he works with to take immediate action and improve mindset, habits and productivity.In other words, Alan teaches how to utilize the same strategies in business that elite athletes use to perform at a world-class level.He is an amicably divorced father of twin sons (Luke and Jack) and a daughter (Lyla) and lives just outside of Washington, D.C..
     
     
     

    READ THE FULL TRANSCRIPTION of the EPISODE HERE (or download the pdf):

    **IMPORTANT: This podcast episode was transcribed by a 3rd party service and so errors can occur throughout the following pages::

    Recorded Mike:                  Welcome to The RESPECT Podcast. I'm your host, Mike Domitrz from mikespeaks.com, where we help organizations of all sizes, educational institutions and the US Military create a culture of respect, and respect is exactly what we discuss on this show, so let's get started.

    Mike:                                         Welcome to this episode, yes, I'm your host Mike Domitrz. I'm excited to have our guest today, Alan Stein Jr., he is with alansteinjr.com, make sure you put the jr in there, the j-r, 'cause it is a very different website if you do not put the j-r in there. Thanks for joining us here today Alan.

    Alan:                                          Oh, my pleasure Mike, thank you.

    Mike:                                         So Alan, you're all about performance, and this show's all about respect. So let's dive in to how does respect play a role in performance. I should back up a little bit, 'cause you've done TEDx talks, you speak with organizations, sports teams, pro teams, you have a wide variety of experience, so let's start there.

    Mike:                                         Can you give a little quick background on you.

    Alan:                                          Yeah, absolutely. I've spent most of my career in basketball, primarily at the youth level, but was able to work with some really elite level youth, many of which are playing in the MBA now. And my number one job then was to improve their on-court performance, so I was working on their athleticism and so forth.

    Alan:                                          About a year and a half ago, I decided to parley everything that I've learned from the game of basketball and from some of the world's best players and coaches, and take that over to the corporate sector to teach businesses and organizations how they can improve their performance. And there's a very very high rate of transfer, I mean, what it takes for a Kobey Bryant or LeBron James or Stephen Curry to be successful, is not that different from the fundamentals that it take guys like you and I to be successful as well.

    Alan:                                          So I'm having a blast in this new space and I was really looking forward to this conversation because I believe respect is the foundation to which all of this is built, and look forward to volleying that back and forth with you.

    Mike:                                         Well we're gonna dive right in there, 'cause that's what I do when I work with organizations, is help them build the foundation or culture of respect. So how do you feel it's vital and plays a role in performance?

    Alan:                                          When I was working with basketball players, respect was something that was talked about all of the time and it was emphasized from a few different vantage points. One thing that I learned as a coach, you get what you emphasize. So if you want a culture of respect then certainly you need to be a respectful person and you need to give respect to those around you. But it goes deeper to that, going back to basketball players, first of all they have to have a respect for themselves. They have to respect their body, and take care of their body to make sure they are in great physical shape, they need to respect the game, they need to respect the process of what it takes to be a great player, which means not skipping steps and doing and mastering the basics and fundamentals.

    Alan:                                          They need to respect their team-mates and their coaches of course, they need to respect the officials, respect is the thread that binds all of these different things together, and I don't think that it's any different in the corporate world. I'm a huge believer, and I love that you mentioned culture, I believe culture is what drives sustainable results and creating a culture of respect is imperative and for me, I've never liked the word employee. I'm a stickler for terminology and sometimes I feel like the word employee gives a connotation that someone is superior to someone else.

    Alan:                                          So I always perform just using the word colleague, and if I was the CEO and there were 500 people "working for me", I would still want them to view me as a colleague, and I would treat them with the same respect that I would treat anyone in the organization, from the building service person all the way through the executive staff. Everyone should be treated with the same dignity and respect, and that needs to be, again, I know we keep using the word foundation, but everything else will crumble if you don't have that in place.

    Mike:                                         I agree, and it's true in homes too, 'cause some people listening to our show, they're applying this to their family life. So how do you see it showing up in family life?

    Alan:                                          So I'm amicably divorced and the reason I bring that up, first of all I realized that I'm in the minority of folks that are divorced, to be able to say that you're amicably divorced and get along really well with your ex, I'm finding that that's a rarity, so I'm very thankful for that.

    Alan:                                          But the only reason that I can boast that is because we both immediately, despite our differences, said we're going to approach this divorce with respect. We have three children, we have twin sons that are eight, and a six year-old daughter and we both said look, despite the fact that our relationship's not what we thought it would be, the way that we respect each other is going to have a profound impact on how our children view the world, and how our children enter relationships. The way that I treat their mother, that's how my sons will eventually learn how to treat women. I'm modeling that for them. And for my daughter, the way that I treat her mother is how she'll be expected to be treated by men.

    Alan:                                          So to me, being respectful in all cases is really important and as I know that you know, you can disagree, you can have debate, you can have professional differences, but you can do so in a very respectful and tactful and appropriate way. This isn't about everybody holding hands and singing Kumbaya all of the time. It's okay to have differences, differences in beliefs and differences in opinion. Bu you can have those differences respectfully and that is one of the most important things that I want to model for my children.

    Mike:                                         Love it, and that is exactly what we teach with parents, what are you role modeling. Even when it comes to, we teach, hey, would you want your child to have a choice before somebody kisses them? And they're like, of course, I don't want someone just kissing my child without ... Okay, but do you role model that? And parents like, what do you mean, ask my spouse before I kiss them? Well how else are they gonna learn?

    Mike:                                         And why wouldn't you just do that because it's the right thing to do. But parents go, well that's not what most people do. Well tradition isn't necessarily healthy or respectful.

    Alan:                                          That's a great way to separate those two and I agree completely. Modeling, especially when it comes to children, is what's most important. And respect comes into that ten-fold. I can talk about being respectful to my children, but if they see me disrespect a waiter or waitress, or a flight attendant, or anybody else, a cashier, that's gonna speak at a much higher volume than what I tell them to do. So it always comes back to modeling.

    Alan:                                          But not just for children. The same is true in coaching, the same is true in leadership. I've always believed that time is our most precious resource and one of the ways that we show other people that we respect them is by being respectful of their time and valuing their time. So while things obviously pop up, I'm not gonna imply that I've never been late to anything, but I do my best to be prompt, if not early, to every engagement that I have because I think that's a sign of respect.

    Alan:                                          Perfect example would be, someone in a leadership position telling everybody on the staff that they need to be on time for meetings, and then they themselves walk in three minutes late. I find that to be disrespectful behavior. Now it doesn't mean they're a disrespectful person, it just means in that example they exhibited disrespectful behavior. And I think respect undermines everything that we do in every aspect of our life.

    Mike:                                         Well let's back up there, 'cause I think you said something very important. It's also in the mindfulness level, which is, disrespectful behavior does not mean disrespectful person. Right, this is not, you made a bad choice therefore you are a bad person. This is, you're a good person who's failing to display respect, or to show respect or to give respect, and that is a different discussion, because as soon as people think, are you calling me not respectful?, now you got a battle, now you got friction going on, they're not opening to learning, or new possibilities.

    Alan:                                          Absolutely, and I love that you're able to separate behavior from the underlying character of a person, because we all we're flawed, we're all under construction, we're all works in progress, we're all going to make mistakes, and especially if you're going to have a respectful disagreement or a respectful confrontation with someone, I think it's important that you do separate those things. And for me, to be able to say, yeah Mike, you showing up to the meeting late today was disrespectful of your colleagues is different than me saying. Mike, you're disrespectful, or you don't have any respect for this organization, or you don't respect the person next to you. Especially if you've established the credibility that I know that you do, you just made a mistake, and it'd be no different than certainly I've said my share of boneheaded things in the past, that doesn't mean I'm a stupid person. I may have said something stupid or said something that I wish that I wouldn't have said the way that I said it, but we can't let that tear down everything.

    Alan:                                          However, I will say that when someone continually shows habits of disrespect, that now that does question some portions of their character. It's that old adage, the first time you do something, it's a mistake; the second time it's a decision. So if I'm constantly late to meetings, then I'm not valuing the time of my colleagues and that's something that needs to be addressed.

    Mike:                                         Yeah, and we talk about this, that the person who even if you don't like them, you still have to treat them with respect. That's the foundation of saying we're creating a culture of respect. It's one thing we teach organizations all the time, if they go, well that person ... like you gave an example there. I can say that says something about your character and I still have to respect you. It's not, and because that says about your character, now I don't have to respect you, which is what people will do.

    Mike:                                         And the irony is, to say that person is disrespectful, you just disrespected. You just blanketed their entire character, or they don't ... here's my one that I talk about a lot with organizations. They haven't earned my respect. Which means, well when did you earn their respect? You see the game that gets played here? Now we get to choose who we want to respect and who we don't wanna respect, versus I'm gonna respect you no matter what happens I'm gonna respect you as a fellow person. Now I may disagree with you, or not value certain values you have or judgements you have, that's different than not respecting you as a person, or your intellect, or your contributions.

    Alan:                                          Absolutely, you stated that brilliantly. And that's coming from a place of humility that we're all on a level playing field. Just the fact that we're standing upright and we're breathing, we're human beings and we're worthy and deserving of respect of each other. And that has to be that foundation.

    Alan:                                          It's funny because in my talks I actually substitute the word respect for care. And say that you don't have to like the person next to you, but you choose whether or not you care about them because caring is an act of will, caring is a choice. And when organizations have folks that can care, or in your case, respect, I think in this case they're synonyms, if you can respect the person next to you even if they're not your BFF, that's how you build a really strong culture. Because you choose whether or not to respect someone else, you choose whether or not to care about them. You choose whether or not you're going to respect or care about the mission of the organization, so no, we're definitely speaking the same language.

    Mike:                                         Why Alan, I like this because I think there's some differences that are important to discuss, which is the care and respect. And the reason why we use respect in those situations. I could care about a relative who I think does not contribute well to conversations, therefore I will not respect their opinion, is what can happen. So, I love you but I can't stand what you say.

    Mike:                                         We all have family members that will say, I love that person, I can't stand what they say, and so right away there's a little bit of disrespect. So I can care and disrespect, people do it. I love you, but I discount this part, or I discount that. Which means, that's not truly caring.

    Mike:                                         So, I agree with you, full caring would be very close, but people tend to dice and play with those and say, well, I care but I don't value you because of this. Okay, well respect means you have to value me, do I add value in this world?

    Mike:                                         I think a great example is in the sport's world, we can go look at basketball back in the day, those who are old enough who are listening know that during Michael Jordan's run he had a key piece on his team, a key piece that people wondered how did they operate on the same court? How did this person have the patience to deal with this other person's off the court antics and seemed to be self-focused, and a lot of people when they hear this they know that we're referring to a great rebounder in Dennis Rodman.

    Alan:                                          I saw it coming.

    Mike:                                         Yes right, and people have this perception that you had a troublemaker in Dennis Rodman, they wanted to label the whole person troublemaker, still to this day due to politics and other things, he still has this label at times. And Jordan was this amazing, almost they put him on a God pedestal of athletics, how did that operate.

    Mike:                                         So how can you explain to people, and I'm fortunate in that I have read some of the stories on how Phil Jackson the coach dealt with that, but I'd love for you to share, for our listeners, how they made that work, 'cause there could have been easy disconnect of failure to respect there, and it never would have worked.

    Alan:                                          Well, the best teams that I've ever been a part of, whether it's a basketball team, or a corporate organization, they recognize the fact that you build a team the same way that you'd build a puzzle, and that every piece is important, and that pieces are shaped differently and they look differently but you need them all to make the final puzzle, which means everybody has a different role, and of utmost important in any team or organization is respecting your teammates or your colleagues role, even when they're different from yours, even if they're "bigger or smaller" than yours, it doesn't matter.

    Alan:                                          You have to respect the fact that this person brings something unique and helpful and beneficial to the team, and we have to respect that. And I think, again I'm not privy to any information but, I believe Michael Jordan had a respect for the role that Dennis Rodman played. He was an elite defender, one of the best rebounders the game has ever seen, he would hustle his butt off, and I think that made it a little easier for Jordan to tolerate some of the other antics that he probably didn't prefer, but since he had a respect for Rodman as a human being and a respect for him as a teammate, but most importantly respected his role and knew that in order for us, the Bulls, to be successful, this guy needs to fulfill his role to the best of his ability.

    Alan:                                          And that absolutely deserves respect and with a basketball team especially, players ten to fifteen, the ones that don't see the court a whole lot for playing time during the games, it's so important for the coach and some of the "star players" to really show respect to those players, because they're integral to the success of the team, especially when it comes to practice.

    Alan:                                          So I think it that case it comes down to respecting the fact that everybody has a role, and everyone's role is important regardless of what it is.

    Mike:                                         There's recent research that was showing that on a team, like a basketball team of five, that if you have more than two true all-out stars, your odds of winning go down severely. And you're agreeing with this, I can see you're agreeing with me, so do you think that is a lack of respect that everybody starts to get "me" focused, when it's all-stars versus role players, that everybody respects each others' roles, what do you think is the cause of that?

    Alan:                                          Well in elite level basketball I think that's very true, although I find it fascinating because in the MBA you've got 450 or some players and outside of maybe the top 25 guys, the LeBrons and the Durants and the Russell Westbrooks, outside of those guys, everybody else in the league is pretty much a role player. They have one or maybe two very specific skills that they do at an incredibly high level. So yes, I think if you were to try, and we've seen this in many cases, Golden State might be the only group that might be able to prove otherwise, but if you're taking two, three or four guys from that top 25 and putting them on the same team, I think it makes it challenging for any of them to not be the alpha male, and to accept a role that they consider less than what they're capable of.

    Alan:                                          I think that's where you run into problems, but you know we just saw it with Houston this last season. A lot of people didn't think Chris Paul and James Harden could play together, because they're both very ball-dominant players. They worked magic, they were wonderful because they both respected the fact that the other guy was an elite-level player and scorer and could take pressure off of them, and they viewed themselves then more as a two-headed monster instead of someone that had to do it by themselves.

    Alan:                                          But yes, I think if you start stockpiling three of four alpha males on the same team, it just gets harder for someone to accept what they consider a lesser role. But that's what I think Golden State has done so brilliantly, you know, you've got Durant and you've got Curry but Draymond Green and Klay Thompson, who are superstars in their one right, they accept ... and when I say lesser role, I don't mean that to the value they add to the team, I simply mean in the eyes of most fans-

    Mike:                                         Right, how many touches are they going to get, exactly. Right, so how does that play in the corporate world, how does that play in people respecting their roles, when you start to get together that rock star sales team, how do you keep them, right, because the sales team deals with the same thing, the corporate world retention's a major issue. And how do you keep a bunch of rock stars on the same team in the corporate world, respecting each others' roles.

    Alan:                                          Well, in corporate especially I find it in different departments, like I wanna make sure that the sales team has a huge respect for the folks that work behind the scenes, that customer-facing colleagues have just as much respect for the people that are building and maintaining the infrastructure behind. Lots of times that's the separation, it's like hey, I'm gonna bring sales and I'm gonna bring business to the company but then it's up to your team to support and to keep the client relations and make sure that things continue to work together. So I think the first step is making sure that everyone in the different departments has a very high respect level for what the other person is doing. Because if any one of those groups were to falter, everybody suffers.

    Alan:                                          And then when it comes to sales, you have to have the confidence that a raising tide will raise all boats type of mentality, that I can still be an elite salesperson, but you're my colleague and I can still help and support you. When you're going after an account, I can play the assist person on that to help you land that account, because it's good for all of us. And you have to have that belief that the better our organization does, and the better our company does, that will come back to me in many ways. And it's not zero sum.

    Alan:                                          Same things with the best teams. The best basketball teams I were a part of, it didn't matter who scored the basket, it just mattered that we scored. Someone in our color jersey puts it in the basket, it's a win for all of us, don't worry about who does it.

    Mike:                                         So, in these situations, especially in the corporate world but same in sports, the one barrier that seems to step in here is jealousy. Is this idea of but I'm just as good, and I'm not getting the sales opportunities that they're getting, they're handing the hottest, biggest contracts to that person, not me, and I'm just as good. There's a comparison/jealousy that's taking place. How do you help people address that in a way that helps them shift their parameters, 'cause that's what we talk about with them, it's shifting that parameter from a comparison mode to a respect of, so what is it going to take for me to get that opportunity? And if that's truly a culture of respect, I'm gonna have that opportunity, I'm gonna have that chance.

    Mike:                                         How do you address that?

    Alan:                                          I believe that there's only two things in this world that any of us have 100% control over, 100% of the time, and that's our effort and our attitude. Certainly our attitude is our ability to show and receive respect, so we're talking about the same thing, but I would if I was a leader in that organization, I would promote a culture where everyone focuses on their effort and their attitude and their preparation and their execution. That it's not about the comparison game, that's a game that's played all of the time now especially on social media, but it's a dangerous game because it's one that no-one can win.

    Alan:                                          If you allowed outside metrics and barometers to determine your own value, you will always lose that game. Because it doesn't matter what we are talking about, whether we're talking about sales ... if I walk outside of my office right now, within 30 seconds I'll find someone with a bigger house, with a nicer car, with more money, who has more speaking engagements, who's done ... you'll always lose if that is your measurement of self-worth. So it needs to go back to your own attitude and your own effort and fulfilling your role to the organization to the best of your ability.

    Alan:                                          That takes practice and it takes emphasis and reinforcement from everybody in the organization because I do believe it's human nature that if you and I are sales colleagues and you keep landing the big accounts, there will be some inherent jealousy there which is why, if we foster the right type of culture, one, you'll land those accounts with graciousness, respect and humility, and you'll share the wealth. You'll let everyone know that, hey, I might have been the one that landed this big account, but I couldn't do this without everybody else in this organization that supports me, that I don't land any account by myself. This is something we all do together.

    Alan:                                          And the same thing from a leadership standpoint. If someone was constantly saying, hey Alan, I know Mike landed that account but man, you've been really killing it for us and we appreciate all of the work that you've been doing, I think those type of steps in that type of culture can lessen that inherent jealousy.

    Mike:                                         Well yeah and the key there is the person who lands the account, share how you did it. That's respect right. If I'm being closed and I'm not telling you how I did things, that means I don't trust you. That means this is now about us competing and even though I'm landing everything, I'm just as scared as you are, 'cause I'm about holding the secrets. So I don't really respect you, 'cause I think you'll betray me, so I won't give you this information because I think you'll slash right from under me and steal some of this business from me.

    Mike:                                         That's what privacy, that idea of scarcity versus prosperity, and so that becomes a big piece of, if you're running an organization right now you have to ask yourself, do my top performers, do they run from a place of prosperity? Are they sharing with everyone exactly how they landed the last success? So that everybody can land that same kind of success.

    Alan:                                          Absolutely, I love that. And that is the definition of a winning culture, and in some regards too, and I know we're just talking in hypotheticals, but maybe a qualified prospect comes across your plate, and it's an easy softball lob and you toss it over to me 'cause you know that I've been in a little bit of a slump and you let me close the deal. No different than, I've scored the last ten points and you're in a shooting slump, I'm gonna find you the easiest basket I can get you to get you going again. It does, it takes a tremendous amount of humility, and any time there's humility there also has to be that confidence what you just mentioned.

    Alan:                                          That hey, I can tell everyone in the organization, shoot, I can post on social media how I just closed this deal, because I don't care if anybody else knows. I'm confident in my ability to do what I did, and that is ultimately a very, very high sign of respect.

    Mike:                                         Yeah, it's like we're members of the National Speakers Association. And people ask me all the time, wait, Mike, you got to this convention with other speakers. Nobody's telling you how they actually built their business are they, because then you could cut the business out from under them. I'm like, it's exactly what they're doing, is sharing everything. Because they know what they did is their business and I'm not taking away from them by applying it to my topic or my business, even if we're in the same topic, I'm gonna do it differently. They're gonna do it differently, we don't need to be afraid of each other, we can actually grow from each other, and push the boundaries and just become that much better.

    Mike:                                         When you have a friend and you're both succeeding, it's like, alright, now here, now here, and its a positive push, it's not a jealousy thing. It's a wow, you did that, I wanna figure out how to do that. And because I want to experience that opportunity to have that impact, the way you're having that impact. And that's really key, isn't it?

    Alan:                                          Absolutely, it's been one of the most refreshing things about entering this new landscape of being a professional speaker, is how willing and selfless and unselfish and caring and respectful so many of the other speakers are. I don't know why I was shocked, I had no reason to assume it'd be otherwise, but I just think it's been amazing how much people give back. That was one of my favorite parts about being in the coaching fraternity. Many of the old-school coaches, they would sit down with each other and exchange tips on recruiting, exchange plays, exchange ... even if they're gonna play that person twice that upcoming season, they know hey, they can go get this play if they scout us anyway, so why don't I just share it with them and let's talk about why we run it, and everybody gets better.

    Alan:                                          It takes tremendous confidence to take off your armor and share everything. For me, I'm 42 years old, I have the humility to know I didn't invent anything in the speaking industry, this is all stuff that I'm going to be learning from others, either interactions with folks like you, or reading a book, or attending an NSA conference. So if I'm learning it from someone else, it's not for mine to hold on to. I'll pass that down to someone else, and if in a few years someone reaches out to me that's just starting in the professional speaking business, and they'd love some tips or some advice, I'd be honored to give it to them, because other people did that for me.

    Alan:                                          So it's not really ours to hold onto, and again with our theme, I think that's showing respect not only to the person you're dealing with, but a respect to the industry, a respect to the profession and the craft of speaking that we should all be here to help each other because, at the end of the day, you're going out to speak to make an impact, to help companies improve their culture and improve respect. Which will make this world a better place. So why would I not be rooting for you, why would I not want you out there doing your thing making this world a better place? 'Cause that's what I'm trying to do and I don't have that mentality that it's you vs me. Yeah, there might be some times where we, other speakers in the business, we're going up for the same gig and you lose out, but that's okay, there's some much business out there and it just simply means that you weren't a right fit. It would never come down to, I shared something with you, you put it in place, and now they want you instead of me.

    Alan:                                          The chances of that happening is almost zero.

    Mike:                                         Yeah, it's incredibly slim. That's correct.

    Mike:                                         What's a book that has had a massive impact on you, on your own journey?

    Alan:                                          Well from a basketball standpoint, I'm a Coach K fan, I'm a diehard Mike Krzyzewski Duke basketball fan and he's written several books, but one called Leading With The Heart, is one that I love. And he also wrote one called Gold Standard, and those were written for the business world but obviously through the lens of one of the best basketball coaches in history, so there's a lot of transfer and crossover there.

    Alan:                                          I don't know if you know Phil Jones, I know we run in similar circles, but Phil wrote a book called Exactly What To Say, which is not as much a book as it is kind of a guide or a handbook, on how powerful terminology is, and if you go back and look at the way that he chooses to phrase and position certain statements, it all comes from a position of being very respectful.

    Alan:                                          I met earlier with another friend of ours, Ian Altman, tremendous speaker, he has a book called Same Side Selling, which talks about not looking at you vs me when you're selling to someone, but you and me, and let's work together to solve a problem.

    Mike:                                         That's perfect, and we'll include those in the show notes for everyone listening. Alan, I wanna thank you for joining us, it's been wonderful.

    Alan:                                          Thank you so much, I enjoyed it as well.

    Recorded Mike:                  Thank you for joining us for this episode of The RESPECT Podcast, which was sponsored by The Date Safe Project at datesafeproject.org. And remember, you can always find me at mikespeaks.com.

    #7 - Being Crisis Ready with Melissa Agnes and host Mike Domitrz

    #7 - Being Crisis Ready with Melissa Agnes and host Mike Domitrz

    Listen in as Melissa Agnes talks with Mike Domitrz about how most organizations fail to be crisis ready and why respect plays a key role in the process.

    * You are invited to join our community and conversations about each episode on FaceBook at https://www.facebook.com/MutuallyAmazingPodcast and join us on Twitter @CenterRespect or visit our website at http://www.MutuallyAmazingPodcast.com**

     

     

    BIO of Melissa Agnes:
    Author of Crisis Ready: Building an Invincible Brand in an Uncertain World, Melissa Agnes is a leading authority on crisis preparedness, reputation management, and brand protection. Agnes is a coveted speaker, commentator, and advisor to some of today's leading organizations faced with the greatest risks.
     
    As a strategic advisor and keynote speaker, Melissa Agnes has worked with NATO, Ministries of Foreign Affairs and Defense, financial firms, technology companies, healthcare organizations, cities and municipalities, law enforcement agencies, global non-profits, and many others, helping them understand risk and build invincible brands that can withstand even the most devastating of events.
     
    In 2015, she gave a TEDx talk in Los Angeles where she discussed the secret to successful crisis management in the 21st century.
     
    Agnes is the editor of theCrisis ReadyBlog, a contributor toForbes, and a go-to source for the press, with recent coverage including theWall Street Journal, VIBE Magazine, USA Today, and many others.
     
    As a university guest lecturer, Agnes teaches crisis management in university courses around the world, including at NYU and McGill.
     
    LINKS:
     
    Books Recommended by Melissa:
     
     
     

    #6 - Sean Stephenson talks respect, agendas, and self-development

    #6 - Sean Stephenson talks respect, agendas, and self-development

    Dr. Sean Stephenson dives deep with Mike Domitrz into our self-value, self-esteem, when we are in a dark place, and much more. From the importance of owning your Agenda and stating it clearly to being independent from your partner’s happiness. This show is packed with incredible wisdom!!

    * You are invited to join our community and conversations about each episode on FaceBook at https://www.facebook.com/MutuallyAmazingPodcast and join us on Twitter @CenterRespect or visit our website at http://www.MutuallyAmazingPodcast.com**

     

     

    WATCH RAW FOOTAGE of THE SHOW HERE (CC is available on this video):
    https://youtu.be/zqhWqKGl6fc


    OR SCROLL DOWN TO READ THE TRANSCRIPTION

     

    Dr. Sean Stephenson’s BIO:

    Dr. Sean Stephenson was predicted not to survive at birth because of a rare bone disorder that stunted his growth and caused his bones to be extremely fragile (fracturing over 200 times by the age of 18). Despite his challenges, he took a stand for a quality of life that has inspired millions of people around the world.
     
    Over the past 24 years, his powerful message has been heard at live events in nearly all 50 states and in 16 countries. Sean has presented at hospitals, universities, prisons, and to companies such as Nike, Whole Foods, Zappos, Walmart, and Sharp Healthcare. He's shared the stage with U.S. Presidents, billionaire business moguls, celebrities, and his Holiness the 14th Dalai Lama. Sean has appeared on everything from The Oprah Show to Jimmy Kimmel, in addition to online videos with tens of millions of views. The Biography Channel produced an hour-long feature on his life called, Three Foot Giant. 
     
    Book Sean Recommends:
     
    Links to Sean:
    Sean TEDx Talk on the Prison of Your Mind at https://youtu.be/VaRO5-V1uK0

    READ THE FULL TRANSCRIPTION of the EPISODE HERE (or download the pdf):

    **IMPORTANT: This podcast episode was transcribed by a 3rd party service and so errors can occur throughout the following pages:

    Mike:                       Welcome to the Respect podcast. I am your host Mike Domitrz from mikespeaks.com where we help organizations of all sizes, educational institutions and the US military, create a culture of respect. And respect is exactly what we discuss on this show. So let's get started.

    Mike:                       Alright I am super excited today because I get to have a friend of mine, a brother of mine, not by blood but certainly by all other methods. We've known each other for so long, we built the early years of our speaking businesses together. Up on the phone until 4 a.m. trying to make a difference in this world together, decades ago now. And so happy to have you on. So this is Dr. Sean Stevenson, a dear friend, brilliant. You may know him because you may have seen him on TV. That's correct. For instance, the biography channel produced an hour long feature on his life called the Three Foot Giant.

    Mike:                       But he's also worked with companies like Nike, Whole Foods, Zappos, Walmart, Sharp Healthcare. He's shared the stage with presidents, billionaires, business moguls, celebrities, and the Dalai Lama. It's just amazing, Sean's story. Now Sean, obviously I know your story inside and out but I'm going to let you tell the brief version of it, so it comes from your authentic voice. Give me a little background on how you got to where you are today, helping organizations and individuals really develop to where they want to be.

    Sean:                       Yeah, yeah. So, I'd say the most fascinating part that people get really zoned in on when they're learning about Sean Stevenson and what I have to offer is they're intrigued by the container I'm in. That's where it starts. Being born with a rare bone disorder called Osteogenesis Imperfecta, also known as brittle bones disorder. Doctors told my parents I'd be dead within the first 24 hours of my life and my joke on stage is 39 years later, all those doctors are dead and I'm still here. The only doctor remaining. And that I have a very clear message to rid this world of insecurity. I've had to face a lot of my own insecurities. Still do to this day and my mentors over the years have really groomed me. And I'm so grateful that they have pushed on me to look at what can I do with the time that I have to make the biggest splash on this planet while I'm still here? And hopefully create a body of work that will outlive beyond.

    Sean:                       And I met you, as you said, through that process of evolving. And Mike, I consider you my frientor. You're as much a friend as a mentor. And my goal here today is to share with the listener, the viewer to ... how I have built up an internal world that is a very peaceful space and one that I think then creates a space externally that can help that permeate into society. And by no means am I perfect. I've made a bunch of mistakes. I'm continuing to make them, but as I've learned, if you're willing to observe your own ego and really work on yourself, forgive what you've done and move forward, you can really create some cool things with the time you've got here.

    Mike:                       And you have. You already have, in addition to what you will do going forward. How do you think respect played a role both in your early years, maybe where it was a struggle to figure out what I'm going to do here, what my path is going to be, and then on each juncture along the way?

    Sean:                       If I could define respect for me, so that we're on similar footing on what I think is respect, I think respect is acknowledging value. And the moment somebody doesn't feel valued, their body doesn't feel valued, their intellect doesn't feel valued, their emotions, their spirit. When we feel devalued, we don't feel respected. And it works the same from within. So if you aren't acknowledging your own value, you aren't seeing what are you doing right and what are you proud of and what are you grateful for. When you're not willing to go inside and acknowledge your value and what you created, you won't be able to respect yourself. And therefore ... it's very hard to give something to somebody else that you won't give to yourself.

    Sean:                       You can do it. There's a lot of people that are nice to others that aren't nice to themselves, but it's a lot easier to have peace externally if you have peace internally. And I also kind of merge something else in with this respect conversation, which is trust. And I believe that those are two pillars of gaining somebody's rapport, gaining rapport with them. And if respect in my definition is acknowledging value, then trust is acknowledging agenda. That if you are clear on what your agenda is and you are actually truthful about your agenda and you're not saying one thing and doing another, if you are clear on your agendas, people can begin to trust you.

    Sean:                       And then if you make sure that their value is acknowledged, the second you know someone's agenda and it's accurate, and you know they respect you, you will allow them in to coach you, to lead you, to guide you. And the moment pain arises, the moment you pull back go "Ow, why'd you do that" is the moment that somebody feels that your agenda wasn't authentic or that you actually didn't really believe that they were valuable and you were just going through the motions to try to win them over.

    Sean:                       And what I've found is as long as we have that bond of this person sees my value and I know what their true agenda is, we can create such magic together. And you don't even need to ... this is what blows my mind. You don't even need to like somebody to trust them because you could see them and they could be clear about something that you're like "Nah, I don't want anything to do with them." But at least when you know what their agenda is, you know what you're dealing with. I always have a problem is when people express an agenda that's false. They tell a girl "Oh, I love you" when they really don't love them. "I care about your children's well-being" when they really just care about your money.

    Sean:                       And when we get those mixed agendas and then on top of it they don't really, truly see our value, they just came up with some pat response, it's really hard to build a bond.

    Mike:                       Yeah, let's dive into this because I can remember back in my early days and even a decade ago, when I would send out an email and you'd learn from people who say "Well, take the email strategy this way so they don't really know what you're seeking is this over here." And you think okay they know what they're doing, I'll take that formula and you suddenly notice "Wait, nobody's wanting to respond to my emails a year later." Because you created a ... you though you were doing the right thing because you were mission based, you were topic based, you believed in what you were doing, but it wasn't a clear agenda.

    Mike:                       You're better off to say if you're a salesperson "Yeah, this is what I'm selling. Yeah, because I believe in it, that's why."

    Sean:                       So, we sell a lot through our company and we hold live events. You're actually going to be speaking at one soon. By the way, I've been looking forward to that for four years. So, when we start that event, we come right out and say "Look, we're going to pack this weekend together with great people, great material, and then we're going to, at some point we're going to make an offer to you that may or may not be for you and it's only for those that want to continue the party with me. That want to continue to learn and be guided and have the kind of fun that we're going to have. If that's not of interest to you, just listen and see what you can learn about sales in general and do what you want. You are free to follow your intuition."

    Sean:                       And by setting that standard, being very clear, "I'm going to ask for fun tickets." Money, right? "I'm going to ask you for your fun tickets. In exchange I'm going to give you more fun and learning and is it okay if I do it in a way that you get a ton of value for what you already paid for and I'm just sharing with you an opportunity if you want to continue the party. Do I have your permission to make that offer to you?" Everybody said yes.

    Mike:                       Right. Exactly. Because you're being upfront. But it's amazing how when we're raised in this society we're taught "Don't do that. Don't show your cards."

    Sean:                       Because they think it's not going to work.

    Mike:                       Right. It's fear.

    Sean:                       Because they think it's not going to work. It's fear. It's also because let's be clear Mike, and I know you know this, but the listener needs to know this, and that is human beings can make a lot of impact financially and movement by screwing people over. And so if you are interpreting that "Oh, I need to screw people over to make movement in income." That's an incorrect statement. Because that's one way. It's not the way I like to roll. It's not the way you like to roll. It's not the way I think your listener would want to roll. But when you're naïve and you're just getting your start and you see somebody and you see that they're getting financial success or they're getting more exposure, you think "Oh, I guess I need to be a jerk."

    Sean:                       And it's not true that's ... there are many ways to get inside a house. You can either put dynamite on the side of the wall or you can use a key. They'll both get you in. They'll both gain you entrance. One's going to have a far less devastating impact.

    Mike:                       Yeah, that's a great analogy. I love that. And so, we were talking there about the fact of how we go about being upfront and being honest. What do you think is the number one fear people have in that moment? Because agenda is everything. We have agendas with our family. We have agendas with our work.

    Sean:                       The word scares people.

    Mike:                       Yes. Right, they didn't want to say "I have an agenda." They don't want ... "I don't have an agenda." That's the number one defense you'll hear. "I don't have an agenda." We all have agendas.

    Sean:                       What I think they mean is "I don't have a negative agenda." And so that-

    PART 1 OF 3 ENDS [00:11:04]

    Sean:                       ... mean is, I don't have a negative agenda. So that's why you need to be very clear about the difference between empowering and limiting, draining and recharging agendas. I think it's very healing, it's very healing to be clear on your agenda. I could take it into the realm of romance, for a second.

    Sean:                       On my first date with my wife, I said, "I would like to sleep with you someday." She was like, "What?" Like, what kind of guy says ... I didn't say it in a slick, gross, pushy way. I just said, someday I'd like to sleep with you. She said she trusted me in that minute. That was the moment she was like, "Oh, my God. This guy just made it very clear what his agenda was."

    Sean:                       It didn't meant that I wouldn't be her friend if we weren't gonna do ... There was no manipulation. She's like, "But that was the moment I knew that I could trust you because you told me an actual, authentic agenda. I'd never heard a man confidentially say that." I say that same thing when I get into a sales call.

    Sean:                       I say to somebody, "Listen, the opportunity I'm going to offer you is going to be 10 times what you're going to pay me, so I do not feel bad whatsoever in the exchange of receiving the energy that you worked hard to gather because I'm gonna 10X what you're paying for. So I want you to know, I'm going to get really excited by taking your money, because I'm exchanging something way greater for you."

    Sean:                       They're like, "Heck yeah. Let's do this." Now, not everybody says, yes I'll pay. But everybody says, let's have a dialogue.

    Mike:                       Right.

    Sean:                       I just want people to be excited to have the dialogue. Whether it's about romance, whether it's about income, whether it's about progress, movement, making an impact. Let's not be afraid to ask for what we want. If they say no, they say no. It's okay.

    Mike:                       How do think that plays ... What would be an example you could think of where that plays in family dynamics and putting the agenda out there?

    Sean:                       Making it very clear, the standards that you set for your children, as a parenting role. Like, I have a very clear vision of you graduating with a great GPA. I have a vision of you working really hard on your mind, your body, and your spirit. I'm not asking anything from you that I am not doing myself.

    Sean:                       You're going to see dad will be in the gym. You're going to see that dad works hard at Office. You see that dad works on his relationships with your mother. So, I'm not asking anything from you that I'm not willing to go first on, son / daughter / whomever. So being very clear on a vision that you hold. I think that is okay. Having a family, like, mission statement is setting an agenda. I think it's really good to also pull the agenda out of the kid.

    Sean:                       Like, so what do you want out of this life? What are some of your goals, sweetie? Or even in a marriage. Like, how can I best support you? So Mindy and I, you were at our wedding. You know that I married my wife because I couldn't afford her coaching rates and I wanted her to coach me. Because she is the wisest, most beautiful person I know.

    Sean:                       Mindy's goals are printed out next to my goals because I want to be able to see what's important to her every day. I want her to see what's important to me every day. I came to her multiple times and said, "Let me know what matters to you in this life. I need to know what matters." So I push on people to see, what do they want. So I think when it comes to a family dynamic, making no apologies for having awesome standards.

    Sean:                       But here's the difference, nobody is going to be perfect. There are going to be so many days you're not going to want to get back up.

    Mike:                       Yes. Kids can feel, if they don't understand this correctly, they can feel that that standard is an expectation of perfecting that.

    Sean:                       So that is an imperfection of the communication from the parent, then. Not an imperfection, but just a lack of clarity. So that's why it has to be ... It's the same thing as like ... I heard this great mom talking about raising child and he said, "When a child's learning to walk, funny coming from somebody who doesn't walk. But when a child is learning to walk, you have to encourage them a thousand or a million times if necessary."

    Sean:                       "So when they fall and they hit their head, they bump their butt. When they fall back, you pick them back up again. You're just encouraging them. You got it, you got it, good job, good job. You keep going." So you are both holding a standard of, you're going to walk, we're going to make this work. But also, everything that you do in the process of learning to walk, I'm going to support you, and love you, and be proud of you because you're in this process.

    Sean:                       So when the kid is like, "But you have this vision for me." Say, "Yeah, but not a day goes by when I'm not gonna celebrate you for just being who you are." I love the quote by Byron Katie, "There is nothing that you can say or do that can stop me from loving you."

    Mike:                       Absolutely truthful. Any parent-

    Sean:                       It's so-

    Mike:                       Any loving parent should get that message a hundred percent. I love that you say to them that, when you tried to walk, I lifted you back up. I supported you, I helped you do that. I'm going to do that with whatever battles, or mistakes, or failures that you have. I'm going to celebrate your success, but I'm also going to be there. You're going to fall. I fall, in some way or form, every week, every day. In some way or form, there's something that doesn't go right.

    Sean:                       Yeah and there's something that I also like to have as a caveat when I'm working with people is to say, and at some point when I'm coaching, or I'm there therapist, or their friend. "At some point in the process, sweetie, you're going to blame me for not being where you should be. I want you to know I'm going to love you even when you blame me. I'm just going to patiently wait until you realize that I'm not the reason why you don't have what you want."

    Mike:                       That's powerful.

    Sean:                       Yeah. I'm not the reason why you don't have what you want, even how you feel. I love my wife. I know you love Karen, right. Yet, we're not responsible for their feelings.

    Mike:                       Yeah. That one is huge, because a lot of people feel, "Wait a second. I'm married, it is part of my responsibility to be responsible for their joy and happiness." But more and more research has shown, that actually creates an unhealthy relationship. You should be able to be happy even on their worst day.

    Sean:                       Yep.

    Mike:                       They should be able to be happy on your worst day. You should obviously be able to be ... you should be able to be unhappy on their best day.

    Sean:                       Yeah.

    Mike:                       Right?

    Sean:                       Yeah. In our marriage, Mindy and I call it, you need to be a self-cleaning oven.

    Mike:                       Yeah, right. I love it. But it's hard to do, it's hard to do. Because when you're on a cloud nine-

    Sean:                       It's hard not to do.

    Mike:                       Yeah.

    Sean:                       It's hard.

    Mike:                       Yeah. I mean, you and I just had a conversation before we stared this. We're both on cloud right now because of things going on in our work and in our organizations. The day that cloud nine pops, right, this is going amazing. The last thing you want that moment is your partner to go, "Well, it's not going amazing for me, blah, blah, blah." We're like, not today. You shouldn't be saying that today. This is my day to be cloud nine.

    Sean:                       That's the way I used to be.

    Mike:                       Yeah, I've made the mistake, absolutely made the mistake and it's not fair. They are experiencing their life in their moment.

    Sean:                       The moment you ... Talking about respect, the moment you are disrespectful, which is acknowledging, the moment you are not acknowledging a human being ... It's not even valuing now, if you think about it. It's acknowledgement in general. It's the moment you don't acknowledge their feelings, acknowledge their ideas, acknowledge their statements, acknowledge their mannerisms. The moment you stop acknowledging them, you deal with problems.

    Mike:                       Yes.

    Sean:                       You deal with problems, because look, I could be on cloud nine and if Mindy's not, the most loving thing I could do is to listen to where she is, because this is what partners do. Sometimes, and we don't mean to do it, but sometimes it happens where we try to see if we can rock that person out of their good day because they're pissing us off. The most loving things I can say to her, and she said to me before, is, "Babe, I love you and I'm not gonna come down in my frequency because that's not gonna pull you up."

    Mike:                       Yeah, that's brilliant. Love it. It's so hard to do, right. You know, what's interesting is, when we're on cloud nine, it should be the easiest time to be compassionate because we have all this energy. But yet, we get caught up in let me be in my place. Right, let me be in my place. Don't you dare dent that.

    Sean:                       Yeah. That right there, though, is from the psychology of the outside world can control my feelings.

    Mike:                       Right.

    Sean:                       Because if you don't ... Like, I don't buy that anymore. I used to, but I don't buy it whatsoever. So the moment I think that somebody can take me out of my bubble, I'm delusional.

    Mike:                       So can you go a little deeper there so everybody can understand, because this is key of respecting yourself.

    Sean:                       Yeah, yeah. The moment I think that you can shift my frequency, is the moment that I become a slave to you. The moment I go on a roller coaster that is where you can energetically manipulate me. It's the moment that I'm delusional. You are not responsible for how I feel. You can neither make me have a good day or make have a bad day.

    Sean:                       You can influence me, but you can't change me. I have to do the lifting. Nobody can do Sean's pushups, energetically, or metaphorically, or physically. I have to do them. So if I'm on cloud nine and I come along and Mindy is angry, or overwhelmed, or upset and I'm like, "Damn it, why can't she be on the same plane as me." I am being delusional because she doesn't need to do anything to support my bubble. That's my responsibility.

    Sean:                       Now, I might say to her, "Babe, if you would like me around this evening, I'm gonna need you to say some nicer things about me. If you do not want to say nicer things about me, I'm okay with going out and doing some things in the office or whatever. Just text me when you feel-"

    PART 2 OF 3 ENDS [00:22:04]

    Sean:                       -some things in the office, or whatever, and I'll ... Just text me when you feel that the storm has rolled out. And-

    Mike:                       Right, because this is really important for abusive situations. You don't want the listening right now thinking, "Oh, I have to tolerate. They're in their space; I'm in my space. So I have to tolerate that because I'm responsible for my happiness. They're responsible ..." So, how do you help people understand there's a difference here in what we're describing?

    Sean:                       Light is both a wave and a particle, okay? Light, when you look at light, it's got waves and it's also got little particles? So, is light one or the other? No. It's both, right? So, you need to be able to respect your own boundaries and also maintain a level of a standard for how you want to be treated. So, no one is responsible for how you feel, but you are responsible for respecting your boundaries, and saying to somebody, "If you're gonna speak to me that way, or if you're gonna ever put your hands on me, or if ever you're going to try to do that demeaning behavior, I'm out. I maybe be either out for the night, out for the month, or out for my life." But you gotta determine.

    Sean:                       I look at it whether it's in a relationship that can become abusive, because I've been in abusive relationships where I was mentally, emotionally abused. I can tell you, it came because I only had half the equation. I thought I was only a wave, or only a particle. I thought, "Well, I need to be responsible for my own feelings. So, they can keep beating on me emotionally, energetically." Then, I woke up and went, "Whoa, whoa, whoa, that's only half the equation. The other half is I gotta draw a line in the sand and say, 'This is the level of respect that I request out of human beings that are in my presence.'" I tell people constantly, you don't have to worry about knowing where you stand with Sean. I'll let you know.

    Mike:                       Right. So, let's say the person who is an abusive situation, since we went there, is in an abusive situation and has serious, physical fear. There is actual danger to their life. So there is the separation of, "Geez, if I say those words, they could kill me in the next hour." And there is it, that at least I know those words to be true to me, that maybe I am not at a place that I can verbally say those words right now. But I know them to be true to me. Is that the key there.

    Sean:                       Yeah, and it's deeper than that, which is, it starts within you first. Then, you have to-

    Mike:                       Yeah, it's starting to know that I deserve to be treated a certain way. We're not saying any blame at all on the abuse. You're responding to, it starts with me knowing I deserve to be respected.

    Sean:                       We're talking about your own worth and value.

    Mike:                       Right. Correct.

    Sean:                       That starts within you, and then, if you are in that toxic place, let's talk about that. I've been in toxic places. Sometimes it takes a while to plan your escape and you need to be loving toward yourself in the process. It's kind of like the movie Shawshank Redemption. It took him a long time to chip away at that wall, and let the little rocks out in the yard. Sometimes, that's what people need to do. Now, sometimes it's so dangerous that they've gotta figure out a way to get out there faster.

    Sean:                       Neither you nor I are in any of these people's shoes. So, we're not saying we have 100% understanding of them. However, we have 100% appreciation and acknowledgement of the pain they're in. I personally believe that negativity ... All violence is, is negativity that's just not been dealt with over time, and then it just gets worse and worse and worse and worse and worse. Usually nobody starts out violent. It's built up over time.

    Sean:                       Now, when you meet somebody who is verbally, physically, emotionally, sexually, intellectually, whatever it may be, manipulative and abusive, that was a stew that they've been cooking in for a long time. That doesn't make it right, but what I have learned in working with these people as a therapist is, some of the best things that you can do is know that you need to keep yourself away from toxic people, toxic energy, toxic places. Sometimes, it may take you time to plan your escape, but you better have a plan. You better know how you're going to get out of something that is dangerous, either physically, emotionally, any of those other levels. I will tell you, it takes courage to leave sometime that you fear.

    Mike:                       Absolutely.

    Sean:                       You fear for your life. It's not even just ... The fear for your life is something that's so clear for people to see, but what about people who are being abused spiritually, energetically, emotionally? They don't leave scars. Mean words don't leave physical scars on the body for the police to see, and so that's sometimes just as hard, if not harder, to be like, "Wow, I need to get away. This is killing my soul. This is draining me."

    Sean:                       What it really comes down to, for me and what I've experienced, speaking only for myself, is "What will you tolerate?" What are you ... And not tolerate, what do you want from life? What do you want from other people, in terms of, what standard are you willing to hold. Mindy would've never entered into a relationship with somebody that was physically abusive because the moment somebody was even slightly degraded to my wife, she would have been gone in a conversation. She would've never given them a second date, never respond to their calls, because she has such a high threshold bar of how she will be treated.

    Mike:                       Right. Now, I wanna be clear. If someone's listening, we're not implying because you don't, you weren't taught that far, that it's your fault, like Mindy did it right, and you did it wrong. It's a matter of, "No, can I shift now? Can I shift the paradigm to know I always deserve to be treated with that dignity? With that respect? I can choose it. This roller coaster doesn't have to exist forever. There's a point I can choose to get off, that's the planned escape. There's a point because I deserve to be treated." So, how do you help somebody, and we're getting towards the end here, I know it's tough to do quickly. In 30 seconds to one minute, what's a gift you can give someone to help them realize their value?

    Sean:                       Yeah, it's what Mindy had to do and anybody would have to do to get to that level. You have to have impeccable self-care. If you take care of your mind, your body, your spirit. You are exercising to pull out the toxins, you are journaling to acknowledge your own feelings, you're meditating and praying, you're surrounding yourself with empowering people, you're reading empowering messages, you're listening to programs like this, you are continuing to put yourself in empowering environments. It makes it easier and easier to head in the right direction because if you wanna respect yourself, then you have to take care of yourself. You wouldn't trust a nurse or a doctor that didn't take good care of you. You have to be the great person first, to take care of yourself first, to get the strength to know what you deserve.

    Mike:                       Love it. Thank you, Sean. Now, for all of our listeners, your book is Get Off Your But. It's an awesome book. And people, it's not just talking about the physical butt, it's talking about the "But, I would, but..." and it's sensational-

    Sean:                       B-U-T, yeah.

    Mike:                       Yeah. It's sensational. In addition to your own book, what's a book that you think is a game changer for people's lives, that had a major impression, impact on your life?

    Sean:                       I would say The Four Agreements by Don Miguel Ruiz.

    Mike:                       Awesome book. Yeah, yeah. So, we'll have that link for everyone listening. Sean, you know how much I love you. Thank you so much for sharing with everybody on today's show.

    Sean:                       Absolutely.

    Mike:                       Thank you for joining us for this episode of The Respect Podcast, which was sponsored by the Date Safe Project at datasafeproject.org. And remember, you can always find me at mikespeaks.com.

    PART 3 OF 3 ENDS [00:30:20]

    #5 - Heath Phillips discusses Surviving Military Sexual Trauma & Respect

    #5 - Heath Phillips discusses Surviving Military Sexual Trauma & Respect

    Listen as Heath Phillips shares with Mike Domitrz about being a survivor of Military Sexual Trauma (sexual assault). Heath takes you on a 20 year journey that is difficult and inspiring. Heath holds nothing back. We also talk about respect and the current military culture and systems.

    * You are invited to join our community and conversations about each episode on FaceBook at https://www.facebook.com/MutuallyAmazingPodcast and join us on Twitter @CenterRespect or visit our website at http://www.MutuallyAmazingPodcast.com**

     

     

    Heath’s BIO: 
    Heath Phillips joined the Navy when he was 17 years old. He grew up in a military style family; his father was in the Army and had Uncles that served in Vietnam.  Heath's stepfather was also in the Army.  Being in the Military was all he ever wanted; he wanted to serve his country.  At the time in 1988 the only branch that would him at his age with a GED was the Navy.  On May 3 1988, exactly one week after his 17th birthday Heath was in boot camp and stationed in Orlando, Florida. From the start it was everything he was told about from his family.  He was treated excellent; he even goes on to say "I was kinda babied by the platoon C144" most likely because of his age.  Heath was treated like family; everyone was willing to look out for the "kid" (his nickname). Upon graduation Heath was then stationed in Meridian, Miss.  He went to school to become a Ships Serviceman. Once again, he was treated like a family member.  Upon leaving Meridian, Miss. Heath went home to visit his Mom, Dad and stepfamily where everyone was so proud. 
     
    Heath reported to the USS Butte AE 27 on Labor Day weekend per his orders. Upon arriving to the ship he was greeted to a dirty looking ship which was nothing like he imagined.  A group of shipmates where leaving the ship and invited Heath to come hang out with them for the weekend. Heath went with them to a hotel in New York City.  Heath had two drinks and really wasn’t much of a drinker and fell asleep.  He woke up with his cloths clothes pulled down and guys doing "stuff" to him such as guys masturbating on my face; instantly he was terrified.  Crying, he locked himself in the bathroom. His shipmates told him they were only kidding around, it was an initiation and they all went through it.  Heath's report of the assault only brought more assaults. After returning to the Butte, he told a senior leader what had happened, and was told he was lying.  The assaults just escalated from there; it turned into game to the perpetrators.  Heath was terrorized by constant harassment to include pulling him out of bed and rubbing their genitals in his face; but he was always called a liar. 
     
    Heath Phillips is a Military Sexual Assault survivor and a Public speaker on the topic of (MST - Military Sexual Trauma) and also speaks on Bystander Intervention. 
     
    Heath is originally from Protect Our Defenders, an organization that honors, supports and gives a voice to the brave women and men in uniform who have been raped or sexually assaulted by fellow service members.   Heath Phillips has chosen to be a speaker in order to relay his story, the effects it has had on him, the obstacles he had/has to overcome, and most importantly educate our Soldiers in regards to the damage sexual assault and hazing does to anyone (to include males). 
      
    Links:
     
     
    Contact Heath at:
     
    or at:
     
    WATCH THE RAW VIDEO OF THE INTERVIEW AT:
    https://youtu.be/R45OjmqJ4lE

    READ THE FULL TRANSCRIPT BELOW (or download the pdf):

    **IMPORTANT: This podcast episode was transcribed by a 3rd party service and so errors can occur throughout the following pages:

    Mike Domitrz:                      Welcome to the Respect podcast. I'm your host, Mike Domitrz from mikespeaks.com, where we help organizations of all sizes, educational institutions, and the US military create a culture of respect. And respect is exactly what we discuss on this show, so let's get started.

    Mike Domitrz:                      This weeks special guest is Heath Phillips. Now if you haven't heard of Heath, or you haven't met Heath before, Heath is a military sexual assault survivor and a public speaker on the topic of MST. MST is military sexual trauma. He also speaks on bi standard intervention. Now Heath is originally from Protect Our Defenders, an organization that honors, supports, and gives a voice to the brave women and men in uniform who've been raped or sexually assaulted by fellow service members. Heath has chosen to be a speaker in order to relay his story, the effects it has had on him, the obstacles he has had and has to overcome, and most importantly to educate our soldiers in regards to the damage sexual assault and hazing does to anyone, including males. So Heath, I want to thank you very much for joining us.

    Heath Phillips:                    All right, thank you. I appreciate you for allowing to be on this.

    Mike Domitrz:                      Absolutely, and your story is so powerful that I don't want to be the one trying to tell this on your behalf. I'd like to start with you being able to tell it, so how did you get to where you are today, Heath?

    Heath Phillips:                    The BS with you. When I got discharged I was already an alcoholic. I was already drinking heavily. I was 18. I spent close to 20 years just spiraling downhill, worse and worse and worse. It came to the point where it was either going to commit suicide or get better, and final straw was believe it or not, the date is still embedded in my brain. February 3rd, 2009. Driving home, I was to the point where I was so drunk I had to drive with one eye, and there's just way too many roads. And I wanted to die. And today I still thank God that somehow I blanked out from that point to getting home, and that was when reality actually set in. That I needed help.

    Heath Phillips:                    I cried for the first time in 20 years. I dumped everything that I had out in my home that was alcohol related. Any type of narcotics, drugs, anything. I even got rid of my cigarettes the same day. And from that forward I have actually been drug, alcohol, and cigarette free. And no, I've never done AA, any of them exciting things that people do. My AA is not wanting to be where I was, and that's kind of what lit a fire in me to not just better myself, but to be a better father, a better figurehead, just a better person in general. And that's kind of how I started to move forward.

    Mike Domitrz:                      How much of a time gap was there from being discharged to you having that moment in 2009?

    Heath Phillips:                    I got discharged July 26th of 1989. My first day of sobriety was February 4th of 2009. So it was just under a 20 year gap of being discharged to when I became ... my first day of sobriety.

    Mike Domitrz:                      All right, and people listening might have caught earlier that you said, "When I was just discharged at 19." They might be thinking in their mind well he couldn't have been in that long, so what-

    Heath Phillips:                    I said I was discharged at 18.

    Mike Domitrz:                      At 18. Okay.

    Heath Phillips:                    I joined at 17.

    Mike Domitrz:                      Right so, so a year or so roughly, so now that's got people thinking, "Okay, wow, a lot must have happened in that year for that to have occurred." But during those 20 years, were you addressing that or is that the masking of the alcohol and the drugs?

    Heath Phillips:                    I tried to. Due to the discharge that I had, I had an other than honorable. The VA would not help me, period. So I had a hard time keeping employment due to my alcoholism. I didn't know I had post traumatic stress disorder. I didn't know why I couldn't be near men. I couldn't handle being near it. The anxiety levels, you know, I, constant nightmares. But I didn't know what was wrong. So what I did was I just drank. That was how I coped. So there was like no help for me.

    Mike Domitrz:                      Right, you were not ... The sexual violence was not being addressed because you weren't that deep in yet to figure out what was causing the drinking and the drugs because you didn't get the support you needed to get on that journey.

    Heath Phillips:                    Right.

    Mike Domitrz:                      Yeah, and so because of how you were discharged, even though you were a survivor, because of what you were given, the form of discharge you were given, there was no support available to you. So now you're alone, and the alcohol and the drugs was coping, if I'm understanding correctly?

    Heath Phillips:                    That's how I cope. That's how I stopped.

    Mike Domitrz:                      So then, then you clear the house. I mean that's a ... So then you clear the house of all the alcohol, everything, and say, "I'm going to change." What gets you into the process of having the self awareness, the discovery of where's the pain that caused all this in the first place?

    Heath Phillips:                    Believe it or not Google. I got to give Google props. So I started Googling things because I didn't know what was wrong. I didn't know why I was having nightmares, flashbacks, and I didn't know what was causing this. So I started Googling kind of like what happened to me in the military, and started reading papers because while I was in, there was a congressional investigation done on my case. And one of the mental health people wrote that I had post traumatic stress disorder. So my command had already, was aware that I had this. So I tried finding out what everything meant, and then I started finding out that I was not the only rape victim or survivor or whatever you want to call it, from the military.

    Heath Phillips:                    And I started reaching out, and I started meeting more survivors, and that's when my curiosity started getting the better of me because they were going through what I was going through. So I was like how do we fix this? How do we help each other? Then things just kept moving forward and forward, and that's when Protect Our Defenders started to launch. And I did the video with them. In 2011, we met in Washington DC, a whole group of survivors, myself included. And outside of, I'm kind of red neckish, you know, I live in a country so I'm not used to the suits, and that attire. So I show up in Washington DC. I'm wearing jeans, flannel shirt untucked, and we go to the Capitol Hill, and we're at the press box, and everyone's in suits. I'm dressed all down, but they didn't care.

    Heath Phillips:                    They brought me on stage as the men's survivor. Kindest woman, Jackie Spear, was introducing a sexual assault bill at the time called Stop Act. Protect Our Defenders launched their name that day, and nobody cared. It was ... The way I explain it, is, it's a lot like these six guys did all these horrific things to me. That's why I had a bad, like an anger towards the military for allowing it to happen. Allowing to kick me out, but when I met these other survivors, there was like no animosity towards them because they were in the military. It was vulnerable. Like a kinmanship, and I mean still today, we all talk. We do our own things, but we still all talk. And it was like having that family that I never had because I lost a lot in that 20 year bad part of my life. But it was just like a unity that nobody could understand. It was a unity that I should have had when I was in the military with my fellow shipmates.

    Mike Domitrz:                      Yeah, and you talk about that. You talk about that before the hazing. Because that, for those listening, the form of sexual assault that you experienced was very much what some would call a hazing form of sexual assault. It was done by a group, as a form of initiation to you. Prior to that though because that was when you started actually serving on your first ship. Prior to that you were loving the military, from what you've shared. You felt that brotherhood that you're talking about right now.

    Heath Phillips:                    Yeah, yeah. I'm an Army brat so I kind of grew up in the military culture, and it's something my dad never spoke about because my dad, mister tough guy, you know, but there's nothing I knew would happen. Boot camp was just, I mean it was a family. It was exactly what my family talked about. My commander was my dad, kinda like, and these guys were my shipmates were like my brothers. And we had each other's back. It was a ... probably one of the tightest units I've ever seen, and it was boot camp. And it was kind of incredible because at 17, that was my first initiation into the military, was boot camp. And seeing how tight knit, everybody had my back, I had their back, and then going to a ship and your first day within hours you're being sexually assaulted. It was like what just happened? It was like reading Cinderella and happened into at a Freddy Kruger movie. So it was just mind blowing.

    Mike Domitrz:                      Yeah, and what's amazing is you did report.

    Heath Phillips:                    That's that.

    Mike Domitrz:                      Yeah, and multiple times. What was the response you were getting?

    Heath Phillips:                    My very first time I reported. I'll never forget the look on Master Arm's face. It was like dumbfounded, and then it was disgusted, and then he immediately called me a liar. And then he wanted to know how old I was. I was like, "I'm 17." He says, "Oh," he goes, "You must be a mama's boy. So you're homesick. That's why you're saying these things." I'm like, I was baffled, I was like, "No." For all I was homesick, you know, I wasn't homesick. And I was like, "No, I'm not lying. This happened." And it was just-

    PART 1 OF 3 ENDS [00:11:04]

    Heath Phillips:                    ... it's like, "No, I'm not lying, this happened." And it was just like non-stop "You're a liar, you're a liar, you're a liar." 49 days before I first snapped, 49 days of reporting this ... it was always the same result "You're a liar, you're a liar, where's your proof? Doesn't happen."

    Mike Domitrz:                      Do you think, Heath, that they didn't want to believe it was happening, but knew it was happening? And by calling you a liar was their way of covering up? Or do you think they honestly didn't believe this was possible?

    Heath Phillips:                    They knew. Back then I didn't know they knew, but they knew.

    Heath Phillips:                    I mean, on the 49th day, when I tried hanging myself, Chief [inaudible 00:11:45] officer brings me down, and he smacked me in my face, told me I needed to man up and fight for myself, basically. It kind of clicked, like "He knows. He doesn't even look at my birthing area, and he knows."

    Heath Phillips:                    Two of my attackers, they had 17 other victims. So it's not like it wasn't a known thing, it's just nobody cared. They would rather avoid the situation and hide from it, than have to admit that this really happens. And to me that's very sickening.

    Mike Domitrz:                      Absolutely. And this isn't just a military thing, we've seen this happen throughout many different levels of our culture, where people cover up instead of wanting to deal with the reality of what's going on in their organization, their community, their institution. We see this happen in many different levels.

    Mike Domitrz:                      Since that time, since 11, you've started speaking out, and what a lot of people don't realize, you and I know, because we speak on military installations. There's an image out there that the military's still operating the way it's always operated, the way it was operating 20 years ago, 10 years, and no one cares about this topic, and everybody's trying to cover it up. The reality is, yeah when you have hundreds of thousands of people in an organization, there is still sexual violence, absolutely. There are still some that are working to cover it up.

    Mike Domitrz:                      At the same time, there are very passionate professionals out there, many.

    Heath Phillips:                    Many.

    Mike Domitrz:                      Who are working hard in the military to stop this from ever happening to another human being again. And in fact, you and I get to work with the majority of people who have that passion, have that fire. But I want you to be able to speak to that. Maybe I'm wrong, maybe that's what I see, where I'm traveling the world working the military. Do you feel the same, or do you think "No, we don't have enough people ..." I mean, we want more, obviously.

    Heath Phillips:                    I'll be honest with you, it has come a long way. Phenomenal. If I would have reported this now, [inaudible 00:13:57], here and now and this is happening to me, so many different options that can help me. I can be transferred, I can get moved, this person get transferred ... You will have cover-ups, that's a gimme, but the cover-ups now are nothing compared to what they were 20 years ago. 'Cause this is more of an eggshell issue, and I'll be honest with you, I speak for the SHARP Divisions, Sexual Harassment Assault Response Programs, and these people are so dedicated. I'll be honest with you, it sucks that we have to have these programs, but I'm glad that we do, because now there's somebody to actually help a victim, where, like in my case, there's nothing. The alcohol is what helped me.

    Heath Phillips:                    They also have a program where now they're talking about bystander intervention, which is something that I touch on, because for me it's a personal issue, because being on-board my ship and not having one person ever extend the hand out to help me ... That's just as harmful to me as when I was being assaulted.

    Mike Domitrz:                      Yeah, and what a lot of people don't realize is today you have in the SHARP program now, if it's Navy it would be called SAPER, but you have victim advocates, and you have a sark, and some of those people can be civilians, some of those people can be active duty, but there are very specific roles they play that guarantee confidentiality unless you want to pursue the case in a Judicial format, and that would be called an unrestricted. But you can go restrict it and have a one-on-one conversation that stays completely confidential, and a lot of people just don't realize this, and at the time, in nine, even if that existed, they weren't doing the training to teach you that existed, or what was available to you. Where now they have to go through training on a regular.

    Mike Domitrz:                      I always tell people, they think "Oh colleges are better at this than the military." No, no, no, no, no. Colleges might hear about this at orientation, the military has to go through this training every year of their career, so they know all the resources that are available.

    Heath Phillips:                    And sometimes somebody has to do it twice a year.

    Mike Domitrz:                      That's right.

    Heath Phillips:                    Even more beneficial.

    Mike Domitrz:                      Yeah, and when it gets really beneficial is when they realize installations, regions, department of defense, realizes just doing our three hour mandated department of defense training is not enough. We need to bring people like Heath in, we need to bring ... that's why we get to do the work we do, because installations realized we need outsiders with unique perspectives, not just people from within.

    Mike Domitrz:                      Now you also are an outsider, but you come from within.

    Heath Phillips:                    Yes. And I also bring something different than Power Point. Yesterday I spoke at Fort [inaudible 00:16:56] with victim advocates. I do that monthly, I go and speak to their classes, and I give them a different perspective, 'cause now it's personal.

    Heath Phillips:                    I think with any based installation DOD, even the Pentagon would be able to benefit from people like you and I coming in, because we make it personal, we make it not the generic form that you're seeing from their Power Points and paperwork. We bring in our whole entire ... everything, and they're like "Oh, shoot. Wow." They don't realize all the things that really happen.

    Mike Domitrz:                      Yes.

    Mike Domitrz:                      So what do you say to the person listening who maybe is old school military? And I know you've gotten this push ... I'm guessing you've gotten this pushback, 'cause I certainly get it in comments section of articles on my work, the trollers of what's happened to our military that they're worrying about this stuff instead of killing the enemy? How do you react to that, do you see that stuff, or do you just blow it off? How do you view that when you see that kind of trolling?

    Heath Phillips:                    See, I get that trolling occasionally. Like Senator [inaudible 00:18:10] working on the Military Justice Improvement Act, which I'm on the fence with it, I see both sides, so-

    Mike Domitrz:                      Can we pause and help people understand the both sides, 'cause you and I know the act, but a lot of people don't. I believe you're specifically referring to whether these should all be handled civilian, or they should be handled at the military level. Because what happens now is in the end, it's a military justice.

    Heath Phillips:                    Yes.

    Mike Domitrz:                      And even if civilians are involved, it goes through military justice. Joe Miranda's saying "Hey no, we've got to take that element out of it", but then leadership says "Whoa, whoa, whoa, that breaks down the whole military environment." And that's why you're saying I see both sides.

    Heath Phillips:                    I think what bothers me is ... for one, it's politics. But for two, if we take this away from the command, what are we going to take away next? That's how I look at it.

    Heath Phillips:                    SHARP is not perfect, but, like anything else, once you start getting the wheels spinning, and you get all the bugs, and you figure out everything, that's how you start making things better. I'm not saying it's wrong, I'm not saying it's right, it's just ... that's how I see it. They want me on-board with them, and it's kind of hard to get on board with you're on the fence, so it's like sell it to me. And so far I haven't been sold, so-

    Mike Domitrz:                      You know what, I love, Heath, that you're addressing this, and you're sharing your authentic view, because our show's all about respect.

    Heath Phillips:                    Right.

    Mike Domitrz:                      And so to pressure someone into a belief they don't have is not respectful.

    Mike Domitrz:                      Now to educate somebody to shift their beliefs, that's a different discussion. That's because they make the choice based on education. But to say we all must feel this way, because we all come from a like-minded situation ... no, we're still going to be unique in this. I think that's what's so important to your discussion is ... a lot of people "Well, jeez, as a military survivor, of course we're going to say civilian, it should all be civilian, especially the way you were treated." And yet you're going "Wait, I still have ... in understanding the military system that I honor and I respect," and I think that's probably, for some, surprising.

    Heath Phillips:                    Yeah. That's where I get my lovely ... I call them zombies, you call them trolls, that's where I get them. They're like "What do you mean you're not on-board? We're survivors! We stick together!" Yeah, we're supposed to stick together, but I'm one of the few survivors that actually goes on bases, I'm one of the few survivors that actually works with DOD, so I am the eyes that sees the change that's starting to happen. Culture changes can be probably the hardest thing to ever do in this world, it takes time, but it's just like inventions. How did it take us to decide we wanted to use the wheel? It takes time.

    Heath Phillips:                    To implement a bill to immediately destroy something that's been going on for years in a chain of command, you really have to weigh the pros and the cons. And that's why I said I see both sides, that's why I'm on the fence, because ... maybe if you word it differently, maybe if you make it so they work together? Then yes. But to just take something straight away from a commander kind of bothers me.

    Mike Domitrz:                      Sure. I respect it, 'cause you understand the hierarchy you worked in, and you grew up in it, too. And so that brings a different perspective, you grew up in a family-

    PART 2 OF 3 ENDS [00:22:04]

    Mike Domitrz:                      You grew up in it too-

    Heath Phillips:                    Right.

    Mike Domitrz:                      ... and so that brings a different perspective. You grew up in a family environment of military and so that has an impact too. What are the ways that you feel ... Obviously all sexual violence is a lack of someone being treated with respect and this show is all about respect.

    Heath Phillips:                    Right.

    Mike Domitrz:                      There's a complete lack of it. So what do you think is the number one connection you make when you're sharing with people, of anyone to try to help them understand the importance of respect and dignity and how that lacks when this behavior takes place?

    Heath Phillips:                    Well, I'll be honest with you, I have this method that I've been using for the last year. I don't do it at every event that I do. But I share my experiences, what happened to me. Then at the end I turn it around and I ask everybody to close her eyes, the whole audience close their eyes. Then I start doing this reverse psychology gizmo that I once learned, and I ask them, "You guys heard everything I said. Now start putting that into feelings. You're in the military. What if this was your mom and dad that came and talked to you? Process how you would start feeling." Then I throw it out, "What if it was your brother or sister?" If I got an older crowd, I'll ask them, "Well, what if this was your son or your daughter that came and talked to you about this?"

    Heath Phillips:                    Then my last thing I always say, "And better yet, what if this was you? What if this was you up here sharing this? How would you feel? How would you want things to change? What would your response be?" I'll be honest with you, I've had grown men cry. I didn't think I would ever get that effect, but I have. Then I asked them to open their eyes and then I start interacting with them. I'm like, "Hey, how would you feel? What would you want different?" I think that goes a long way because the answers you start getting back is like, "Well, I'd want my command to help me. I would want them to listen. I would want," as you're saying, "the same respect that I should be getting." It's just amazing how differently they are when I do that.

    Mike Domitrz:                      Yeah. It humanizes.

    Heath Phillips:                    Yes.

    Mike Domitrz:                      It totally humanizes the discussion.

    Heath Phillips:                    Especially when you know, I nail them when they're half asleep-

    Mike Domitrz:                      Well I think that's what people don't realize. You know someone-

    Heath Phillips:                    ... because they don't [crosstalk 00:24:31]. They fall asleep-

    Mike Domitrz:                      Yeah. That's what people don't realize is that some people are coming to these planning to sleep because they think they've heard it all before. And when I say that, I don't want people listening thinking all. You know it could be two out of a hundred, but when you're presenting you notice two people sleeping out of a hundred.

    Heath Phillips:                    I call myself an a-hole on this, but if I'm spending my time coming up there, and it's not pinpointing them to get them in trouble. In mids, because I walk, I can't stand at the podium. I walk. I'll point and say, "Hey you, where are you from?" Just to give a point so that, "Hey, give me some respect. I'm up here doing this."

    Mike Domitrz:                      Yeah. Well and that's just it and that's what people don't-

    Heath Phillips:                    I do that all the time.

    Mike Domitrz:                      Yeah, and people don't realize that. People go, "Oh you're picking on them." I'm not picking on them. I'm engaging. It's my job to impact as many people as possible in that room. So if I see you're not engaging, it's my job to engage you. Now, that doesn't mean you're going to like me or you're going to want to listen to me, but I have to at least attempt the engagement and that's what I love what you're describing. You're making sure that you're engaging them, which is actually respecting them, right?

    Heath Phillips:                    Mm-hmm (affirmative).

    Mike Domitrz:                      Because I'm going to make sure your time is valuable in here. You came in here. I want to make this an amazing experience ideally for you.

    Heath Phillips:                    And also I don't want to see them like get [PT'd 00:25:51] outside because they're caught sleeping.

    Mike Domitrz:                      That's right. Because that will, for those who aren't aware what will happen is-

    Heath Phillips:                    I got, there are six unfortunately. Sometimes it's unfortunate, but you know I got there six, and in different directions. I'll give you an example. I spoke at Fort Leonard Wood this year and the guy right in the front role was nodding and nodding. I was trying to ignore him because I didn't want to make him get in trouble. So what I did is, I asked a question of the lady behind him, but I bumped into his leg. That way he kind of opened up his eyes and then I stopped talking and I said, "Oh, and let me ask you this." He came up and thanked me afterwards. He just said, "Oh," he said, "I really didn't want to do pushups today." You know like, "It's cool, man."

    Mike Domitrz:                      And to be fair, you and I know this, our listeners might not realize, sometimes I go into this training after a full workload and I mean a heavy physically exhausting work load and this is the end of the day.

    Heath Phillips:                    Not only that, but some of these guys haven't sat all day.

    Mike Domitrz:                      Right.

    Heath Phillips:                    You know they're out all day long, rucking it or something and then they're coming in and the air's on because I'm there to speak so they don't want it hot for me. I don't know, but so now they're in a comfortable area. So I understand because I remember bootcamp and I remember rucking all day and then sitting down in class going, "Ahhh," you know.

    Mike Domitrz:                      Yeah. What do you think is the biggest misconception about military sexual trauma?

    Heath Phillips:                    That only happens to women. I think that is the biggest misconception out there. Period.

    Mike Domitrz:                      What do you think is the biggest misconception about the military in this topic?

    Heath Phillips:                    That they don't care, because I know they do.

    Mike Domitrz:                      Yeah.

    Heath Phillips:                    I see it when I go to the bases. I know they care.

    Mike Domitrz:                      They do, they do.

    Heath Phillips:                    I don't go for the challenge coin. I don't go for their certificates. I go and Fort Bliss their general is like so strict on sexual assault.

    Mike Domitrz:                      Were you there recently?

    Heath Phillips:                    I was, I spoke there last year.

    Mike Domitrz:                      Okay. Yeah. I know who you're talking about. So that's it. Yes.

    Heath Phillips:                    He is like, "That's not just happening in my command," and I'm like, "Whoa. Wow." He's strict. So you know, that I respect.

    Mike Domitrz:                      Well, the ones who show fire change the game. Right?

    Heath Phillips:                    Yes.

    Mike Domitrz:                      When you have leadership that says ... Now like in that situation, "I'm not going to allow this in my command, but I'm also going to support survivors if it does happen." Right?

    Heath Phillips:                    Mm-hmm (affirmative).

    Mike Domitrz:                      And shows that versus the ones that goes, "All right, let's get through this. We got to get through it." That's not leadership. That's towing the line to follow the requirements versus-

    Heath Phillips:                    [crosstalk 00:28:52] few of them events.

    Mike Domitrz:                      Yup. You'll meet them. They sometimes support you coming in because then they don't have to address it. Right?

    Heath Phillips:                    Mm-hmm (affirmative).

    Mike Domitrz:                      So you get two different kinds of leadership. But when you get the leader who's fired up you're like, "I want to keep working with you because you're going to keep reinforcing the right messages and that's so important." So I'm glad you brought that up. This misconception that nobody cares in the military when there's thousands, I mean literally thousands of people in the military who care deeply about [crosstalk 00:29:19].

    Heath Phillips:                    Well look at how large the military is. I think that's another misconception that people have. The military is huge. So to actually keep an eye on every single person is never going to happen. We're overseas. We're inland or on the seas. We're in the air. So how can a commander keep an eye? Yes, it trickles down to the lower levels but-

    Mike Domitrz:                      Yeah. That's where bystander intervention comes in. You talk about that and we talk about that because then you get it down to the individuals all looking out for each other, which is so important

    Heath Phillips:                    Right.

    Mike Domitrz:                      Heath, you've been amazing. Fantastic.

    Heath Phillips:                    Thank you so much for having me.

    Mike Domitrz:                      Absolutely.

    Heath Phillips:                    Thank you for everything you do.

    Mike Domitrz:                      Oh. Like you we do this because we love what we're doing.

    Heath Phillips:                    Thank you, Mike.

    Mike Domitrz:                      Thank you for joining us for this episode of The Respect Podcast, which was sponsored by the Date Safe Project at datesafeproject.org, and remember you can always find me at mikespeaks.com.

    PART 3 OF 3 ENDS [00:30:27]

     

     

    #4 - Laura Dunn on Justice, #MeToo, and Advocacy

    #4 - Laura Dunn on Justice, #MeToo, and Advocacy

    Join Laura Dunn and Mike Domitrz as they discuss justice, the #MeToo Movement, and advocating for survivors. Both Dunn and Domitrz have extensive experience working with educational systems for working to reduce sexual violence for students.

    * You are invited to join our community and conversations about each episode on FaceBook at https://www.facebook.com/MutuallyAmazingPodcast and join us on Twitter @CenterRespect or visit our website at http://www.MutuallyAmazingPodcast.com**

     

    Laura Dunn BIO:

    Laura L. Dunn, Esq., advances victims' rights through legislative and policy efforts, as well as direct representation of survivors in campus, criminal and civil systems.  As a nationally-recognized victim-turned-victims’ rights attorney and social entrepreneur, her work has been featured by National Public Radio, PEOPLE Magazine, Forbes, the National Law Journal, the New York Times, and many more.
     
    While a law student, Dunn contributed to the 2011 and 2014 Title IX guidance issued by the U.S. Department of Education. She also worked with Congress to pass the 2013 Violence Against Women Reauthorization Act and its federal regulations. For this advocacy, Vice President Joe Biden and Senate Judiciary Chairman Patrick Leahy have publicly recognized Dunn. Upon graduation from Maryland Law, she founded the survivor-led and DC-based legal organization, SurvJustice. It is still the only national nonprofit representing victims of campus sexual violence in hearings across the country and is currently the lead plaintiff in a pending federal lawsuit against the Drumpf administration over Title IX.
     
    As an attorney, Dunn is now a published legal scholar, an adjunct law professor, a member of the American Bar Association’s Commission on Domestic & Sexual Violence and its Criminal Justice Section's Task Force on College Due Process, a liaison to the American Law Institute’s Model Penal Code on Sexual Assault and its Student Sexual Misconduct Project, an accomplished litigator who helped win the first-ever recognition of a federal victim-advocate privilege, and an expert legal consultant on various campus sexual assault lawsuits. She is currently a practicing attorney through the Fierberg National Law Group.
     
     
    WEBSITES: 
     
    Book Recommendation: 
     
    READ THE TRANSCRIPT BELOW (or download the pdf):
     

    **IMPORTANT: This podcast episode was transcribed by a 3rd party service and so errors can occur throughout the following pages:

     

    Mike:                       Welcome to the Respect Podcast. I'm your host, Mike Domitrz, from mikespeaks.com, where we help organizations of all sizes, educational institutions, and the U.S. military create a culture of respect. Respect is exactly what we discuss on this show, so let's get started.

    Mike:                       This week's guest is Laura Dunn, and her track record is amazing. I want to give you a little bit of background on Laura. She advances victims rights through legislative and policy efforts, as well as direct representation of survivors in campus, criminal, and civil systems.

    Mike:                       As a nationally recognized victim turned victim rights attorney and social entrepreneur, her work's been featured on NPR, National Public Radio, People Magazine, Forbes, The National Blog Journal, The New York Times, and many more.

    Mike:                       Some of this I'm going to save for our discussion because she's done so much, and the bio here, it's incredible, but as a highlight, for example, she's obviously an attorney now, representing cases with SURVJUSTICE, S-U-R-V-J-U-S-T-I-C-E. They are the only national non-profit representing victims of campus sexual violence in hearings across country, and currently the lead plaintiff in a pending federal lawsuit against the current administration over Title IX.

    Mike:                       Her work has received awards and recognitions, including the 2015 Echoing Green Global Fellowship, the 2016 Benjamin Cardin Public Service Award, the 2017 Special Courage Award for the U.S. Department of Justice's Office for Victims of Crime, and the 2018 TED Fellowship, so thank you so much for joining us, Laura.

    Laura:                     Thanks for having me on.

    Mike:                       Absolutely, and to get right into it here, you know, the show's all about respect. How did you come to the place where you are today, doing the work you're doing?

    Laura:                     That's a great question. Unfortunately, like too many people, I had a negative experience in college. I had two men that I knew and trusted from being on the same sports team with me, and they made a decision to sexually harm me when I had been drinking and was unable to either consent or defend myself, so because of this unfortunate experience with sexual violence, I became an advocate first in trying to fight for myself, but I realized that I was fighting for many more. It is now my career.

    Laura:                     I did found SURVJUSTICE. I'm no longer there, I've moved on and transitioned. I'm at the Fierberg National Law Group, where I continue to do litigation, not just for sexual assault survivors, but all survivors of campus crime, including gun violence and hazing.

    Mike:                       Oh, okay, and so there, when you say representing survivors, for those who aren't aware, so survivor on campus comes forward, they file a complaint, at what point is there a need for someone to reach out to an attorney such as yourself to be represented?

    Laura:                     It's a wonderful question. I think there's a very big norm in our society that if you're accused of something, you right away get an attorney, get advice, and you're very cautious and careful. There is this belief that if you're a victim, that you can just access the process, and it'll work perfectly, and you'll be fine. Unfortunately, so many survivors find out that systems that are meant to protect them don't always do that, so campuses aren't always acting in the best interest of students who are victimized. Law enforcement, campus security, other organizations sometimes try to push away survivors and their voices, so it's fully fine to make that initial report and to go and right away try to get organizations and institutions to support you if that's their role, but if you're skeptical that that will occur, if you're already getting signs that there isn't support, I would actually contact an attorney or an advocate immediately because the moment you start making a complaint, things can either go really well, or unfortunately, sometimes in the cases I see, they go really poorly from square one.

    Mike:                       Yeah, and when we're traveling the world talking about this, we always tell [inaudible 00:03:53], in reaching out to a local advocate, a local crisis center, who has been down this road with other survivors, who knows the possibilities of support that are available to you, and when somebody's showing red flags in that system, the troubles there, is helpful to at least help you understand that, no, that's not okay, what they just said to you, or what they just asked you, and you do deserve to be represented and supported. I think it's wonderful. I think a lot of times people think, 'Oh, a student goes forward, the system failed them, nothing they can do.' For them to hear from you, no, there's people like you out there, who are saying, "We can represent you, we can fight for you because you deserve that."

    Laura:                     Absolutely, and we see so many cases where if we had gotten involved a little earlier ... I would say this all the time at SURVJUSTICE, if someone had just called us first, it would be a different game. If you're in a situation where you're not getting academic support, there's no safety measured, they're encouraging you to take a medical leave, get off campus, you definitely need to be making a call.

    Laura:                     Advocates can be very helpful, but sometimes real action is needed. Attorneys and advocated alike can offer confidentiality and privilege, which is very important to protect your privacy, and getting information about your rights, and then starting to advance them.

    Mike:                       Yeah, and you and I know that due to the media coverage of Title IX, a lot of people go, "Well, why is this necessary? I mean, Title IX is tilted to survivors, and if they come forward, everybody's going to believe them, and the system's going to protect them. I mean, this whole Title IX thing, that's all it does. In fact, it's slanted against people who are accused." These are the comments we hear in the media all the time.

    Mike:                       Can you explain the reality of actually how this works on many campuses? There are campuses where it's wonderful, and it's supportive, but this is not always the case.

    Laura:                     Yeah, I definitely think it's important to recognize that in the last decade there's been a shift, right. Back in 2010, the Center for Public Integrity, National Public Radio, really exposed campus sexual assault for the first time through an investigative series, and showed the opposite of all the comments you were just saying, that actually victims weren't being supported, weren't being believed, and even if the rare case, where someone was like, "Yes, you were in fact harmed. We're going to give the consequence to the person who harmed you," it was meaningless. It was writing essays about how not to rape someone, and that was the only consequence. It was watching videos, again, from student orientation, for a second time, or having a summer suspension.

    Laura:                     Really, the media dialogue, at first, was exposing how survivors are mistreated. There's obviously been a backlash, people who represent those who are accused saying, "This is unfair," and in my opinion, I'm obviously a victim's rights attorney, so you can obviously say that I'm biased towards my side, I think people just aren't used to what accountability looks like. Accountability does mean someone is found responsible through an appropriate process for sexual violence, and they're not being favored and catered to, and allowed to continue threatening, or otherwise harassing someone in the interim.

    Laura:                     You know, there's a lot of accusations on both sides, and really, it's important to remember what Title IX is. It is a federal civil right that protects any person, not just men, not just women, any person from discrimination on the basis of sex, and that includes in the form of sexual harassment and sexual violence. This is on the campus level, and at the civil level, you can also go to court and force it.

    Laura:                     That's very different than the criminal level, which has a whole different process enshrined in the constitution. The campus and civil level are lower level means of legal advocacy, and of course, can give meaningful results to survivors, such as academic accommodations and support, but at the end of the day, are trying to make sure someone who is harmed by sexual violence can continue to access their education on campus free from any hostility created by someone who's accused of perpetrating against them until there has been an ultimate finding whether or not that did occur.

    Laura:                     I hope that answered your question.

    Mike:                       Absolutely.

    Mike:                       Often people are saying, "Hey, why isn't this" ... There's been a few states that have tried to, and one that did put it through, that have tried to say, "This should all be criminal, this should not be dealt with by schools. This should only be dealt with by the court systems and the judicial system." Many of us who know this work knows that that could highly deter survivors from coming forward in the first place. Can you explain what the problem is with that, with this idea that the moment a campus knows about a case, it should all be handed over to the police, to the judicial system of the authorities outside of the campus environment?

    Laura:                     Yeah. What I always do, even in going into legal settings such as the American Bar Association Taskforce I've been on, or the American Law Institute, when we were debating different polices and procedures to put forward on a national level, even with attorneys, they say, "Okay, we need to back up. Let's not even think about sexual assault, let's just think of a physical assault."

    Laura:                     You're a student, you're physically assaulted by another student. Let's say you're drunk at a bar, so you get punched. You, of course, can go to the police, but that's not your only option. You can also sue the person in civil court that just punched you. You can also just go to the campus level and say, "I want them removed because they're an unsafe student, and they're going to impede my access to education," or you could do all three. That's true of many scenarios.

    Laura:                     Any type of crime, not just sexual crimes, allow you to go campus, criminal, or civil. You can pick, you can choose, you can do one after another, you can do them all at the same time. We have more than one legal remedy for harm in our society, and that's on purpose because there are many different ways that people can advance their rights and interests. They don't only have to rely on police, and of course, we know that the criminal standard is beyond a reasonable doubt, which is very different than the civil and campus standard of preponderance of the evidence. It is a different burden, it is a different ballgame, and that's because criminal is removing someone from society, imprisoning them often, fines in some places depending on the type of violence, potentially even death, so very serious consequences call for very serious due process and highly protective measures.

    Laura:                     On the campus, you don't have a right to be in college. You don't. It's privilege. A college can choose you, or not choose you. You have no rights to get in. Once you are in, your rights are limited to stay there, especially if you have, in fact, violated any of their policies and procedures on students.

    Laura:                     So, we're at a very different level with the lower standard of proof, and again, it's very important hat survivors have different options; campus, criminal, and civil, because they might need different things. One survivor may need all those damages from a civil case to get medical treatment in the future. Another one may want to keep the campus safe, and have that person removed for a criminal process from society. Another person may say, "You know what, I just need to continue my access to education," so they need to go elsewhere.

    Laura:                     Lots of different options, lots of different remedies. There is no one size fits all, and there is not just one option for survivors.

    Mike:                       I'm so glad you brought up the different standards because this is so important. I think a lot of people forget that the campus has the right of who they want to have on their campus, and so often people go, "You can't convict them." It's not whether they can convict them, it's whether they have the right to say, "I don't want that student as part of our community. We have that right, and whether we're a public or private institution, we actually have that right because we accepted them in. They had to apply to get in, they were not forced to us. We get to choose."

    Laura:                     You can be removed for underage drinking on college campus, right.

    Mike:                       Right. That's right.

    Laura:                     [inaudible 00:10:57] over something that I would consider a less serious than committing sexual harassment or assault against someone.

    Mike:                       Do you think-

    PART 1 OF 3 ENDS [00:11:04]

    Laura:                     ... serious in committing sexual harassment or assaulting someone.

    Mike:                       Do you think the push back that's happening, that people try to argue this is going to too far of an extreme now, do you think this is out of a fear that adults look back and go, "Well I could have been kicked out for this," or, "I could have been in this?" So there's a subconscious level of I'm gonna push back because this goes against what I did back in the day. This would force me to look in the mirror and go, "I didn't always do everything right according to these standards." And are you saying that I'm this person, this perpetrator or whatever? Well I'm not, so this is crazy. This is going extreme. Is that what's happening?

    Laura:                     I think there are three main drivers of this idea that there's a frenzy on campus and it's unfair to accuse. I think one driver is very much political, president Obama of course advanced title nine, listened to a bunch of student activism that was going on all across the country. There's tons of rallies, tons of protests, and tons of timeline complaints. We went from 30 to 300. So there was a big demand. The president, at that time, listened. And of course in certain circles he's not very popular and there has been a backlash within America with the new president. And so some of it is destroying that legacy, undoing everything that he has done. A different driver-

    Mike:                       Can we pause? I wanna pause on that one, because I think it's so important. You remember when the first 30 were listed? When it came out in the news that here were the first, I don't even know if it was 30. It might have been like 19, but here ... I think it might actually be higher like 50 or 60, I just remember the first list of universities that were listed and people were like, "Oh my gosh, you are one of the 60," and those of us in the field were like, "Give this another six months to a year, because you're gonna see a lot of schools pop up on there." Because people don't realize what a problem this was. What they saw was the first list of people of offenses and the universities that were named, and what those ... Can you believe them? And I was sitting there going, "Yeah, but we're way too small list right now. This list should be way more comprehensive," because what it means is that somebody on that campus had support to come forward and file this in some way or form.

    Laura:                     Yes.

    Mike:                       I don't think schools should go, "Oh, no. We've been named." It should be, "What do we need to do to improve."

    Laura:                     Yeah, possibly. It was definitely a way to shame schools into having to deal with it, and the positive is that many schools embraced when there were complaints and said, "We need to do better. We need to do more." Amherst is one of those schools. There's several others. SUNY, that school system. A lot of them were proactive as a result and said, "Well, it's coming out. We might as well take ownership and try to change that narrative by accountability for ourselves, and pushing the envelope for how to be the most progressive school with the best policies and procedures and prevention effort."

    Laura:                     So definitely, I think, a good thing. We talked about the list. It's all colleges. There were K through 12 and over 80 school districts were on the list last I knew. So it's not just campuses. Unfortunately this is a K through 12 issue.

    Laura:                     But I wanna finish talking about two of the drivers [inaudible 00:13:59].

    Mike:                       Absolutely, yes.

    Laura:                     One of them is absolutely what you mentioned. I wouldn't frame it as I'm worried that sounds like me, as much as I don't really believe what sexual assault is. A lot of people want sexual assault to be the most violent of, and most egregious of the actions in a sexual setting. So physically abusing and raping someone, and they don't wanna think of it as, "I ignored the no," or they were too drunk to consent. They don't want it to be anything lower than the most egregious standard. Because yeah, it may be conduct that they themselves have engaged in because we, unfortunately, live in a rape culture where there are narratives that sexual aggression is okay, that pushing someone into certain sexual activity, whether they're sober, whether they're aware or not, whether they're comfortable or not doesn't matter. And all that rape culture really does allow people to perpetrate a variety of offenses, whether they be criminal all the through or just misconduct at a campus level does really matter, I think, at the end of the day because someone's harmed.

    Laura:                     So there is a little bit of that. I think it's rooted in the lack of understanding of what sexual violence really is, and when acknowledge that it's not just no means no, it's only yes means yes. That's really how we start protecting society, and that's why so many campuses have affirmative consent standards.

    Laura:                     The other, which is somewhat related, is a lot of people think women lie. And that is the narrative I see most prominently pushed. I have no problem with people who are due process advocates. You want a fair process? So do I. I'm a lawyer. I care about it being done right. We don't, of course, want anyone falsely accused. I just think that's very rare, and unfortunately a lot of those advocates think it's very, very common because they don't believe that women tell the truth about their experiences.

    Laura:                     And a lot of that is grounded in really old narratives that, quite frankly, I don't understand how they haven't gone out of fashion. A lot of them are regret sex. Well, we've had the sexual revolution. We're pretty comfortable with consent. We understand that most people are having sex before marriage. It's not really this shame factor. Slut shaming is not as much of a factor to deter people from being truthful, and there's a lot of other related narratives that contribute to rape culture in society that these people have bought and sold, and are selling now publicly saying, "These are lies. These are untruths," and as a result we can't take any victim seriously and they want us just going back to the day where no one believes the survivor when they speak forward.

    Laura:                     I don't think that's gonna happen, but definitely there's a cultural war happening, and thankfully the MeToo movement is pushing for others to keep believing survivors and realize this is a relevant problem. The norm is survivors not getting justice. It's not false accusations.

    Mike:                       Yeah, when I'm in front of audience, when people bring up false, one this that I'll do is I say, "Okay. Could everybody in the room raise their hand, not to identify themselves, but if you know a survivor of sexual assault. If you just know a survivor, raise your hands," and the far majority of the room raises their hands. "Keep your hands up if you know multiple." The far majority know multiple. Okay, great.

    Mike:                       I mean, typically we're talking 80%, 75, 80%. Okay, "How many of you know someone actually accused and you guarantee know it was a false report?" Now I'm not gonna get into whether the ... because that might not even be right, what you think is a false report. And they actually went to prosecution, all the worst nightmare you think happens, happened, and they're in jail. The worst case. What you think happens in false report, maybe one out of hundreds of people in the room will raise their hand and say, "I think that's a case I know of," but you want us to talk about that one injustice more than the hundreds of injustices of everybody having their hands in the room.

    Mike:                       And so we try to show them why. If we only have an hour to talk about reducing sexual violence, or two hours, or three hours, the students, we're gonna focus on survivors and we're not gonna focus that time on the one. That doesn't mean that false reports aren't horrible. As you said they are, but we have limited time for education. So in my work, what I focus on, that's what I'm focus on. I'll say to somebody, "If you're worried about the false reports maybe you could do that work," but I'm not gonna take the time of education for reducing sexual violence for that time.

    Mike:                       And it's because it's so important people realize that pushback is so unfair. Well this one false report, therefore we can't talk about the 999 cases that take place. So I'm so glad you brought that up.

    Mike:                       You also brought up rape culture, and this is one that people get very defensive about, angry about at times. An argument that I'll hear is, "I was never raised to think rape was okay. How dare you tell me I've been raised in a rape culture. When a rape case happens everyone's appalled. Everyone would want to kill the person if it was someone they love, therefore we do not live in a rape culture. How can you say we live in a rape culture?" What's your response to that?

    Laura:                     I actually normally do a very brief activity, that maybe takes a most three minutes with people, I say, "Okay. Just give me all the words that you know for women who are sexually active." You hear slut, whore, skank, all these negative terms. "Give me all the words you know for men who are sexually active," player, positive, he's the man. Anything that's a thumbs up. They're doing well, so it's positive. Women are negative, men are positive. And I said, "Okay. Give me some slang for sex." Screw, nail, bang, hitting it, beating it, all terms of violence. And these are words that the audience provides me. I just give them the prompt, and I say, "You have just, with your own words and choices with these prompts, shown me rape culture." Men can be sexually active.

    Laura:                     Sex is often described as violent, and women are the ones who pay the price for that and are demeaned as a result. That is rape culture. So I, personally, wasn't raised doing room-sized classes and things like that, but when I saw that activity when I was an undergrad student I was like, "Yeah, rape culture is real because I just gave those words without any other connotation," and I realized it is within our language. It's within our norms.

    Mike:                       Yes, definitely. And you brought me to movement, and you've been very active from the start of the MeToo movement, and yet there's controversy around the MeToo movement. It wasn't at first. It was interesting, and I've talked about this in my work, that at first some of the cases were so blatantly extreme that the whole world was, "Yes." We were united. This was a movement that needed to speak out until a couple cases came forward of celebrities that didn't seem as blatantly obvious sexual violence. Seem like more the norm of people going out and having a good time, and then the regret defense is used in that and suddenly we saw backlash.

    Mike:                       The most common one was the comedian ... Oh, my gosh. I'm having a brain freeze right now, Aziz Ansari, there we go. And that was one where he didn't defend, but other people defended the situation. So let's talk about one the co-oping of the MeToo movement early on, because that's an important discussion that often gets forgotten, and then the strength though of the current MeToo movement and then the backlash. So let's start with ... I don't think a lot of people realize there was a co-op that began this, and so you, Ana, speak to that?

    Laura:                     Yeah, and correct me if I'm misunderstanding you in any way. A lot of people timed the MeToo movement to The New York Times breaking the story about Harvey Weinstein-

    Mike:                       Exactly.

    Laura:                     ... very differently because there was a whole campus movement. There was a whole military movement, and then there was a workplace movement. So I see a continuation. MeToo was the hashtag for the worker division, but this has been a movement that's been going on for a while if you'd been paying attention. And in all of these movements have had their day in the sun and everyone's like, "Yes. We agree. It's wrong on campus. It's wrong in the military. It's wrong in the workplace," and all of them have seen the inevitable backlash. I don't wanna sound like a conspiracy theorist, but I do live in DC. There are conservative ...

    PART 2 OF 3 ENDS [00:22:04]

    Laura:                     I don't want to sound like a conspiracy theorist, but I do live in D.C. There are conservative think tanks. This is a topic that national attention is being given to, to change the narrative, to push certain policies throughout our country. I do think tactically there has been attacks by conservative groups, saying, "This is not a good narrative for a lot of our political positions and views. We really need to co-opt it, and push it, and so-

    Mike:                       Can we pause there, 'cause I can hear some people thinking, "Hey, I'm outside of the D.C. world. I don't understand what you're referring to there. What do you mean think tanks are conspiring?

    Laura:                     Yeah, just different think tanks. People are literally paid to sit around and create campaigns and efforts to change public opinion and therefore ultimately be able to push certain policies. Heritage Group is one of them. There are several others. If you're not familiar, you can just Google it and look up conservative and/or liberal think tanks. They exist out there.

    Mike:                       What we're saying here, just so I understand correctly, is a think tank is thinking, "If I make this an issue, if we make the need to movement a bad movement, that will gain our followers into political. They're more likely to come out and vote. They're more likely to be active ... that group's followers, so let's use this issue. Let's fight against it, 'cause it will draw people into our way of voting." Is that the overall idea there?

    Laura:                     Yeah, that's definitely of the idea and you can kind of see it with the Safe Campus Acts that was put forward not all that long ago into Congress. That act was backed by Greek organizations, fraternities and sororities. It literally ... more so fraternities than sororities, to be honest ... so it was a PAC. It was a group, a group that was influencing Congress and politicians to advance their own interest, which was not to have schools take any action against them, to allow them to be able to stay on campus, keep having parties no matter what crimes were reported there or being investigated. There are groups that do have incentives. Fraternities often do have a lot of connections to political offices and place a lot of their members there, so there is, unfortunately a relationship.

    Laura:                     It's very sad to say, but right now Stephen Miller, who's in the White House advising President Drumpf, has been outspoken in his backlash against Title IX, against efforts on campus sexual assaults. A lot of that narrative is pro-men and women are liars and that kind of narrative which appeals, unfortunately, to some conservative groups.

    Mike:                       Understand. So MeToo today ... Where do you feel it's at? Where do you see it going?

    Laura:                     Yeah, I think MeToo has been very powerful in having survivors kind of come out in the numbers. We always knew, right? People have debated and been skeptical of statistics. You can't be skeptical when almost everyone on your Facebook page is saying, "Me, too. Here's my experience." I always knew this was a big issue. I always knew the statistics. Even I was shocked one day going on Facebook when the MeToo hashtag was really popular how many friends I still hadn't known had had these experiences, and from any level, from being harassed on the street all the way through being assaulted or having childhood experiences with this issue. It's been great in showing this is a real problem. It affects way more people than you think it does.

    Laura:                     Injustice is the norm, often because powerful individuals go out of their way to create scenarios where they can perpetrate with impunity, such as looking at the Weinstein cases. He was so powerful in Hollywood. He held the keys to the kingdom if you wanted to be famous. A lot of people knew. It was an open secret. Same with Bill Cosby ... That had been going on with decades.

    Laura:                     We see a lot of power and privilege being associated. MeToo is on tenuous footing because it has to move into action, in my opinion. It's fine to have awareness. That's step one. A lot of people have been using MeToo to out people publicly. I think that's been important for some of these cases, but really we do have legal systems for a reason. It's not just about publicly shaming people, because sometimes you can be sued for defamation. You really have to be thoughtful and careful and know what the legal risks are.

    Laura:                     Ideally, it's to change our systems, to make them more effective. We shouldn't have open secrets and perpetrators allowed to continue with impunity and that requires tactical, political, legal change at every level ... campus, in our courthouses, criminal and civil alike.

    Mike:                       You created SurvJustice to help have a source, a place people could go and get that support. We were talking earlier the campus example of reaching out. How does somebody do that? What's the best way to contact SurvJustice? If you're listening right now and you're a survivor and you're thinking, "Hey, I wanna talk with someone. I wanna know my options," what's the best way to do that?

    Laura:                     Absolutely. SurvJustice is spelled a little uniquely. It is S as in Sam, U as in umbrella, R as in Reagan, V as in vase, Justice, and that's one word ... SurvJustice. You can go to the websites ... just SurvJustice.org, or obviously also on Twitter and Facebook and Instagram. There's many ways to reach out. Again, SurvJustice is the only national non-profit representing victims in campus hearings across the country, having transitioned on and now with the Fierberg Law Group, I am exclusively working on civil cases. When it has gone to the next level, when damages and recovery are really the only options for survivors, that action is being taken on by myself and my team.

    Laura:                     There are, of course, other lawyers all across the country that specialize in Title IX, in sexual harassment, sexual discrimination and sexual assault cases. There are many resources out there. I am proud to have founded SurvJustice. I think it's a good first stop if you're not really sure where to go and what kind of sources you need. They'll route you there if they can't assist you.

    Mike:                       We'll have that website on the show notes absolutely. We'll also have your website, which is lauraldunnesq.com, so people can find you, reach out to you, which is so important. You also are a proponent of teaching sexual respect. How do you do that through your work?

    Laura:                     It's built right into the vision of SurvJustice. A lot of people think of mission where you're trying to accomplish. Envision is where are you trying to go? If the world is perfect, what does it look like?

    Laura:                     Sexual respect is the norm in my vision, because really if we just make sexual respect a norm in interactions, I think a lot of these issues melt away. There may always be sexual violence, but I don't believe acquaintance rape has to be such a norm if we treat one another with sexual respect. It's about making sure your partner's comfortable. It's making sure that you are not being aggressive in pursuing sex at any means to any ends and you're really rejecting that in our culture and calling other people out to say, "It's really important that you treat everyone dignity and respect." It's not about romance. You can just be having fun, but at the end of the day, consent is important and not just in the way you interact with others, but the way, of course, people interact with you. You wanna feel respected and cared for in those interactions and safe.

    Laura:                     I often do trainings. I don't just talk about response, which is, of course, my specialty as a lawyer, but how response has to be full circle with prevention. We have to give these right messages of, "This is how we should behave. This is what we should be doing," and we've got to back that up with serious responses. When someone breaks that norm that we're creating, there has to be a consequence. We can't allow there to be impunity. We have to make sure sexual respect is accorded by all our institutions.

    Mike:                       That's awesome. Laura, what was a book that you think can benefit people? If they're listening, going, "Hey, I would love to dive into a book on this," what would be a book you recommend?

    Laura:                     Oh, there's so many. I have a really big library on this topic. I'll just say what I'm reading right now, which is "I Have the Right To," which is by Chessy Prout. I will have full disclosure here. She is a former client of mine. She had a very high-profile high school prep case in what which she as a freshman was targeted by an 18-year-old senior boy for a senior salute, which meant taking her to an isolated place on campus and trying to get as much from her sexually as possible, and he ended up raping her.

    Laura:                     There was a criminal trial with a partial conviction. He wasn't convicted on every offense, but on some of them. She really was attacked and defamed in the media as a minor, as a minor survivor, and so SurvJustice came in. We protected her privacy. We spoke to the media to keep her privacy moving forward.

    Laura:                     As a result of having that conviction at the end, she went forward, sued the school, and this story really talks about her experience through this struggle and against such a powerful institution, but of course also gives messages of, "How can this not be the case? What could we have done and what can we create moving forward where sexual respect is the norm, where we actually have institutions that know how to respond and don't support perpetrators?" Really, in her case, her school is fundraising for the person accused to support his defense, so really, again, shedding light on what survivors go through and also calling out how we can change moving forward. I hope people check out that book, "I Have the Right To." It's also a hash tag and on Twitter and social media.

    Mike:                       She's been all over national media. She is an example like millions of survivors out there with their strength and their courage in sharing thing with the world. You just shared so much brilliance with us and expertise. Thank you so much, Laura, for joining us.

    Laura:                     Absolutely. Thank you for having me on and thanks for all the work you do.

    Mike:                       Oh, our pleasure.

    Mike:                       Thank you for joining us for this episode of The Respect podcast, which was sponsored by the Date Safe Project at datesafeproject.org. Remember, you can always find me at Mikespeaks.com.

    PART 3 OF 3 ENDS [00:31:30]

     

    #3 - Lisa Ryan on RESPECT in the Workplace

    #3 - Lisa Ryan  on RESPECT in the Workplace

    Join Lisa Ryan with Mike Domitrz discussing RESPECT in the Workplace. Find out specific approaches that are vitally important to integrating respect in the workplace.

    * You are invited to join our community and conversations about each episode on FaceBook at https://www.facebook.com/MutuallyAmazingPodcast and join us on Twitter @CenterRespect or visit our website at http://www.MutuallyAmazingPodcast.com**

     

     

    Lisa Ryan BIO:

    Lisa Ryan helps organizations develop employee engagement strategies that keep their top talent and best customers from becoming someone else’s. Lisa is a gratitude expert, award-winning speaker and best-selling author of ten books, including “To Have and To Hold: 101 Smart Strategies to Engage Employees.” She is Past President of the National Speakers Association, Ohio Chapter, and received her MBA from Cleveland State University.

    Books Lisa Recommends:

    "Think & Grow Rich" by Napoleon Hill

    "How To Win Friends & Influence People" by Dale Carnegie

    Social Media Links:

     

    Website

    http://www.LisaRyanSpeaks.com

    Twitter

    https://www.twitter.com/grategy

    Facebook

    https://www.facebook.com/#!/LisaRyan14

    LinkedIn

    http://www.linkedin.com/in/asklisaryan/

    Pinterest

    https://www.pinterest.com/grategy

    Youtube

    http://youtube.com//user/mygrategy

    Blog

    http://grategy.com/category/lisa-blog/

    FB Page

    https://www.facebook.com/LisaRyanSpeaker/?fref=ts

    Elite Experts

    http://eliteexpertsnetwork.com/lisa-ryan/

     


    **IMPORTANT: This podcast episode was transcribed by a 3rd party service and so errors can occur throughout the following pages:
    READ THE FULL TRANSCRIPT BELOW (or download the pdf):

     

    Mike:                       Welcome to The RESPECT Podcast. I'm your host, Mike Domitrz from mikespeaks.com, where we help organizations of all sizes, educational institutions, and the US military create a culture of respect, and respect is exactly what we discuss on this show, so let's get started.

    Mike:                       This week's guest is Lisa Ryan. Lisa helps organizations develop employee engagements strategies that keep their top talent and best customers from becoming someone else's. She is a gratitude expert, award-winning speaker, and bestselling author of 10 books, including To Have and To Hold: 101 Smart Strategies to Engage Employees. She's also past president of the National Speakers Association Ohio Chapter, and received her MBA from Cleveland State University. Lisa, thanks for joining us on The RESPECT Podcast.

    Lisa:                         Well, thanks so much for having me.

    Mike:                       Absolutely. Let's get right into it. How does respect play in the workplace?

    Lisa:                         To have really good connections between people, they have to feel that you respect them. You don't necessarily have to like everyone, but to acknowledge them for the skills, the knowledge, the expertise that they bring to the workplace, that is critical in making those connections happen.

    Mike:                       And how do you get people to do that, to actually treat each other with respect in a workplace where they feel, "Hey, I'm here for my goals, they're here for their goals"?

    Lisa:                         Well, my company, which is called Grategy, stands for "gratitude strategy," so in my world, everything comes down to gratitude. It comes to looking for the good, and when you start with a gratitude practice that we could spend hours talking about, but you start to look for the good in people. So, say you have a person that, for whatever reason, you just get along with. It's like, what if I challenged you to find one good thing about that person, and it's like, "Lisa, there ain't nothing good about that person." All right, if you had to pick something about that person, what would it be? "Um, I don't know, she wore cute shoes yesterday." You start there, because when you start to acknowledge people, when you're able to look for the good, it starts to change the energy around that relationship, and over time, it does change the relationship.

    Mike:                       How does that ... So that's in the workplace. What about in our personal life? What about the neighbor next door?

    Lisa:                         The neighbor next door, it's the exact same thing. It all comes down to connection. Mother Teresa once said, "We're more starved for appreciation than we are for bread." So whether that works, and actually, with our neighbor, with our spouse, with our significant others, with our children, when we can go and find the good in those people, and let them know that, "Hey, I appreciate you," "Hey, I respect you," "Hey, I love you," and say the words that often we take for granted, working on that in our personal life then actually helps us to bring that better, less-stressed person into the workplace. So it really is part of a whole picture.

    Mike:                       Let's say a parent's at home, and they're having a rough day with their kids. The kids aren't listening. Let's say they only have one, and it's giving them an attitude. How do they even take a breath to ... Like, do you have an exercise to give them to take a breath and start with the breath? Because in that moment, they're in total frustration.

    Lisa:                         The breath definitely helps that person, and this is not a "press the easy button and everything's changed," because the thing is that when you're tired, when you're frustrated, that's probably the wrong time to start a new practice, so we're starting before that, of changing the conversation. Let's say little Johnny comes home from school. Instead of saying, "Well, Johnny, how was your day today?" and Johnny, of course, because we're wired for negativity, "Well, Billy was mean to me, [inaudible 00:03:58]," instead, "Johnny, tell me something good that happened today." Now, the first time you ask Johnny for something good, Johnny's going to look at you like you are insane, like, "What happened to you? Who are you?" But we just start to change the conversation.

    Lisa:                         Many people, and there's lots of research on gratitude, but it also works with children, that children that have some kind of gratitude practice, that are trained to look for the good, fare better than kids that don't. And in this immediate gratification society that we live in, when Mom and Dad take the time with the kids to say, "Okay, let's ..." We're sitting down to dinner, or we're getting ready for school in the morning. "Let's look at something good. Let's look for those things that we can be grateful for." And over time, it becomes that habit.

    Lisa:                         I had one of my clients that they started doing with their kids before going to bed, they would just do their gratitudes right before bed, and on the days the parents forget for whatever reason — you know, their plates are full — the kids are like, "How come we're not doing our gratitudes?" So, even at the beginning where they may be resentful, they may be, you know, "Oh, this is stupid, why are we doing this?" Over time, it becomes a practice, it becomes a habit, and it starts to change those relationships.

    Mike:                       How do you get someone in the workplace to even begin to attempt at home? How do you inspire them or give them a bit of a catalyst to do that, versus going, "I'm not messing with this"?

    Lisa:                         Well, one of my favorite ways is the 30-Day Gratitude Challenge, and this is every day for 30 days, look for five ways that you can be grateful. And there's actually five different ways ... You know, the gratitude journal, of course, is one, writing down five things that you're grateful for. There's the verbally thanking people, specifically looking for people and catch them in the act of doing something right, and being specific instead of just saying, "Hey, thanks." You know, "Thank you so much for putting in that extra effort on that report that I needed. Really appreciate your efforts, it helped a lot."

    Lisa:                         So first, writing them down, verbally, then we have the thank-you note and the letter of appreciation. In the world according to Lisa Ryan, the thank-you note is, you know, "Thank you for something." Thank you for dinner, thank you for the gift, thank you for something. The letter of appreciation is "Thank you for being you." Thank you because that you're in my life; this is the difference that you make. And then the fifth way is to reflect on or meditate on gratitude each day.

    Lisa:                         So, getting into the habit. I used to do — and actually, I've been asked to bring it back again — an official 30-Day Gratitude Challenge, where people would use the five thank-yous a day challenge, and then the funniest part was, after the 30 days were over, I was getting these emails of people saying, "I'm so sorry that the 30-Day Challenge is over, because I really liked keeping my gratitudes." I'm sitting there thinking, you know, that was part of my evil plan, that you get into the habit of doing it, and then you see the difference, and not only do you see the difference, but the people that associate with you also notice the difference. I had one guy who I interviewed after the gratitude challenge, and his wife came up to him and said, "What's going on with you? You're not nearly as grouchy as you used to be." So, whether or not you feel the difference, other people will also notice.

    Mike:                       Well, and it's important, and we notice what we're being grateful for. What I mean by that is the compliment, you know, telling somebody, "I'm grateful for this." In the workplace, when we're doing our program at corporations and associations, if you ask somebody to come up and say, "Say something nice to this person," they 99% of the time will go to appearance.

    Lisa:                         Mm-hmm (affirmative).

    Mike:                       And that's not going to the deep heart of gratitude, that's going for the easiest route out, and it doesn't connect with people. It's not that it doesn't connect at all, but it's in a different thing versus saying, "I see you talk about your kids; you clearly are a devoted parent." That is so much more meaningful than "Wow, nice top," you know, or "Nice jacket," or "Nice shoes," or ... And so you can start to say, "How can I see deeper to connect with this person on something that's meaningful?" You brought up a good example there on the project, to be grateful for the insights you brought to that project. To be that specific is a way more powerful form of gratitude and respect than "Hey, thanks for your help."

    Lisa:                         Exactly, yeah.

    Mike:                       So, to be the more specific and say, "That insight you shared right there, that was so brilliant, that helped me go down this path," and be that intentional with the gratitude, can really allow it to connect human beings.

    Lisa:                         Right, exactly, because really, what gets recognized gets repeated, so when you're telling that person, "Thank you, your insight, the relationship that you have with your family, the fact that you share," whatever it is, that we're looking at actions. Because I speak to a lot of manufacturing associations where there is mostly men in the audience, and when I use accepting a compliment, I do a whole thing on the ability to accept a compliment, but the thing is, because we focus on appearance, in the workplace, that can get a little hairy with all of this. So it's focusing on the actions that that person did, whether or not you like their dress or you like their ... Whatever they're wearing, when we're focusing on the physical attributes of a person, sometimes that can get us in trouble.

    Mike:                       Absolutely, and that's why we're brought in, is because people don't realize, they are naïve or ignorant, sometimes they just don't care — hopefully that's not the case — that those physical comments can be harming-

    Lisa:                         Right, exactly.

    Mike:                       ... especially with tone of voice, where you're looking when you're saying it. There's a million things that can cause harm there, whereas telling you what a great job you did on a project, there's very little chance of me causing harm without ... As long as I don't double-edged sword it, right? Like, "Unlike the last time ..." That, then, is not gratitude, that's like ... Well, it's gratitude with a slap at the same time. And so that's important, to let it be free of any "buts" or "and ifs."

    Lisa:                         Right, right. Well, and the thing, the other thing that you're doing when you're being specific and recognizing that colleague, and recognizing that employee, is they know that you're paying attention to them. You're not just going because, "Oh, I went to this program and Lisa Ryan said I needed to thank five people. Okay, thank you, thank you, thank you, thank you, thank you. Check, done." Where instead, I'm specifically focusing, and now my employees know that I'm not only getting on them when something goes bad, but I'm also paying attention to what's going well.

    Lisa:                         I was at one of my programs, and a guy came up to me afterwards. He said, "You know, Lisa, when I do something wrong, I get recognized 100% of the time, and when I do something well, it's rare that I get acknowledge." And studies, I mean, there's lots of studies that are out there that show that a lot of times, it's about 42% of employees have been recognized for the good work that they've done by their manager in the past year. Year! That's insanity. We change the workplace when we start to look for people and catch our employees doing things well. That's when we can change the culture.

    Mike:                       Well, yeah, and we all know the research shows people don't leave jobs, they leave bosses. They leave poor leadership. And so the question becomes, if you're listening to this, "How can I be a positive leader? Even if there ... Maybe I'm on the ... You know, I'm the lowest rank in the situation, how can I still bring positive leadership to that environment? How can I show respect for those I work with?" And this becomes an important part. Now, someone will sit there and go, "Well, when it comes to companies and respect, it's all about the bottom dollar, it's all about profit." So, how do you help that person realize respect has a lot to do with profit, with the bottom line?

    Lisa:                         You know, when you ... Because I run into those same managers, you know, "Why should I thank my people for doing a job? Isn't that what a paycheck's for?" It's like, you know what? If you want your people to do exactly what you pay them for, if a paycheck is all it's about, they will do exactly enough work so that they don't get fired, because you're probably paying them exactly enough so that they don't quit. If you want that employee to give you their best efforts, to have that best friend at work that Gallup says is one of the points of an engaged employee, that brings their best, that gives you their blood, their sweat, their tears, then we look for ways to acknowledge our employees.

    Lisa:                         Then we look for ways, and it doesn't matter if you are at the bottom of the totem pole when it comes to the corporate ladder; every single person in an organization can make a difference, and it's just in that language. It's "I appreciate you," it's "Thank you," it's "I respect you, I respect what you bring to this workplace." I'm catching you doing things right, and I'm looking for your strengths, instead of always trying to fix what's broken. If I'm always trying to fix what's broken, and I'm bringing that negative, toxic energy with me, my people are going to leave. They're going to go down the street for 50 cents more an hour. Why would they stay?

    Mike:                       Yeah, and I've seen the opposite, where somebody's in a work environment that they feel loved, they feel respected, and they have a gift and a talent, they really should be an entrepreneur. Everything about them says they should be on their own, and they would be incredibly successful, but they won't leave, because of the love and respect they have, and they don't want to leave that. That's when you've created a chemistry of ... Your best will just shine from within. Even when they're so good they could shine on their own, they'll stay. Because you can't buy that, you can't buy genuine respect and admiration and appreciation.

    Lisa:                         And what oftentimes will happen is that somebody will be working at an organization where they feel loved and connected, and then they believe that all companies must be like this, so they leave that company for a better opportunity, and then they realize that they're just another number, that they're being treated like crap, that they don't have the same thing. And then we have that boomerang effect, that now that employee that we love, that we trust, that we had this relationship, now they want to come back to us, and we have somebody that's already trained, that's already in the flow. And so, when we don't ... You know, we're always in that "grass is always greener," so if we have it and the grass is really green, we're going to think, "Hey, that's going to be better," and then we find out that it's not, because we're with a unique organization who is respecting us, who is treating us with gratitude, and it doesn't take a lot to do that. It just takes that sincere effort, and that's the key, it has to be sincere.

    Mike:                       Well, yeah, and I think of my friend Sam Silverstein. He wrote a book about Happy State Bank, and it's all about the company's core values, and how you live them. And this is the epitome of "Do you live with respect for your employees?" You know, for years, it was always "The customer comes first." Many organizations now are saying, "No, our employees come first, because if our employees come first, they'll make sure the customer is taken care of. They will genuinely show love and care and consideration." If we're saying "customer first," and I have miserable employees, what are the odds that customer feels like they're first, when they're in front of a miserable employee? So I think something for people to challenge themselves, to go, "What are your core values in your organization? Do they bleed respect and appreciation? Do they tell us that every day, we practice respect and appreciation?" In your home, do you have core values for your family, and do they bleed respect and gratitude for your family members?

    Lisa:                         Well, and you look at it, if you have a corporate mission statement, you know, that you and your leadership came, and you sat together, and you came up with this grand plan for "This is our organization, this is who we are," if I took that to your employees and I read your mission statement to your employees, would they laugh, "Yeah right," or would they say, "Yes, that is our core"? Is it like the Ritz-Carlton of "ladies and gentlemen serving ladies and gentlemen," that they know that to the core of their being, or is it just words on a wall because it looks good? This is where we get the buy-in, when we live our mission, our values, when we demonstrate that, and when our employees are part of the process.

    Lisa:                         Because you're right, the numbers show that. When it comes to taking care of employees first, the happier your employees are, the more empowered they feel to take care of the customer instead of jumping through a lot of hoops, that you're trusting them, that you respect them and their ability to make good decisions. That's where the emphasis needs to be, because that's how you're going to then ... You're keeping your top talent from somebody else, from becoming someone else's, and that top talent's now going to help your customers from becoming someone else's as well.

    Mike:                       Yeah, and draw in more top talent, right?

    Lisa:                         Exactly.

    Mike:                       If you've got all rock stars, it's easy to get another rock star, because they want to be around rock stars.

    Lisa:                         Right.

    Mike:                       You see it in professional sports all the time, where this superstar takes less money to go win the title with the winning team. Why? Because they want to be around winners. People will take less, will give up, will sacrifice to be part of a winning experience. And winning doesn't have to mean more money, it means that I feel like this is something special that I'm part of here, and that is priceless. You're right, though, that if it's forced, it's a different ball game. In the military, when you're doing trainings, they'll say, "That briefs well." Now, "That briefs well" means nothing's going to actually happen after this brief is done. It sounds awesome during the briefing, but none of this is actually going to happen in real life. And I love that term, because ... Right? It's about only in the brief is this logical, nothing about this is outside of. And that's what I love about being able to have this conversation on the podcast, is how do you make all of this applicable? So how do we catch ourselves from losing sight of that?

    Lisa:                         Boy, there ... It really becomes a conscious effort, and that's why I always start with the personal practice of gratitude, or something that you're doing personally, so you start to see the benefits of it. But in the workplace, Marcial Losada did a study where he looked at high-performing teams, and he watched them communicate, and what he saw was a six-to-one positivity ratio. So basically, for every one negative thing that somebody on that team would hear, they would hear at least six positives. Now, this wasn't like, "Oh, yay, everything you do is so well," this is, "You know, that's a really great start of an idea. How can we expand on that?" Again, it goes back to respectful communication.

    Lisa:                         On an average-performing team, he found it was three to one. For every one negative, they heard three positives. He found that this was barely survival. This is your employees are doing enough work so that they don't get fired, you are paying them enough so that they don't quit, even balance. But on a low-performing team, it's .3 to one, so they're hearing three times more negatives. It's almost like that old poster back in the day, you know, "The beatings will continue until morale improves." It doesn't work.

    Lisa:                         We have to stop focusing on what's broken, so if you ... As far as starting this process, there's people that are already really good at it. If you're not, if this is new, one of the best things that you can do, I like to call the apology approach, where you're talking to your employees and saying, "You know what? I have not been letting you guys know how much I appreciate you, how this company runs as well as it does because of what you bring to it, and I take responsibility, and I'm going to make more of an effort." Because now, you've established a little bit of that vulnerability that your employees know why you're doing this, instead of that first time you're like, "Okay, Lisa said that I have to start thanking people," and you go up to an employee and you say, "Hey, thanks so much for doing a great job." They're going to look at you like, "Okay, what do you want? You've never thanked me in the 25 years I've been here. What is up with you?"

    Lisa:                         So we start with some kind of confession, something of taking that responsibility that this is important to me, and this is important to us as an organization, that I've been ... I really want to get better at it. And then, the thing is that you keep doing it, because gratitude, respect is not one-way. "Well, I said thank you to her, and she never says thank you back," or [inaudible 00:21:46]. It doesn't matter. You can't influence ... The only thing, the only person that you can influence is yourself, so you start to look for the good, you start to change.

    Lisa:                         I had one of my clients, he was ... I don't know if he owned a John Deere dealership; let's use that for an example. And every morning, he'd walk in and he'd see Bob, and he'd say, "Morning, Bob," and Bob would say, "What's so good about it?" "Morning, Bob." "What's so good about it?" "Morning, Bob." "Morning." "Morning, Bob." He never let Bob's attitude change his good morning, and even though it didn't seem like it, Bob heard him, and over time, his relationships changed. Because the thing is, we don't know what Bob's home life is like. We don't know if this guy, this manager was the only positive thing that Bob ever came into during the day. So that's what I'm saying: Each of us has the opportunity to make a positive influence. Whether or not we feel that that other person is hearing us, they are.

    Mike:                       Absolutely. And what's powerful about that — I love that Bob story, by the way, that's fantastic — is when you say to somebody, "Do you believe that we should treat all people with dignity and respect?" almost everyone says yes. "Okay, are you doing that for the one that you hate next to you at work?" "Well, no." "But you just said 'all people.'" "Well, not them." "Well, no, all people or all people?" Which means I ... Not only that, I could take it deeper. What if I treat you with love and compassion? So it starts with respect, and at the ultimate form of respect is to treat everyone with love and compassion. And so, what if I could treat you with that, so no matter how bad your day is, I'm compassionate because you've had a bad morning before that point, right?

    Lisa:                         Right.

    Mike:                       And that's not giving up on Bob, so that was a brilliant example. What do you think are the barriers that stop people from continuing, that make it so easy after the 30 Day Challenge to stop doing the gratitude exercises?

    Lisa:                         You know, gratitude's very easy to do; it's also easy not to do. We say that, "Oh, this is so basic, we should all know this," and there's a part of us that thinks that, "Oh, we don't really need to write it down," or "We don't need to do this." But it's making that over the long time. I mean, I've been keeping a gratitude journal since 2009. It's the one thing that I can attribute to everything in my life changing. It's just been an amazing practice, and there are times that even me, as a gratitude expert, get away from it. You know, I'm traveling, I'm tired, my schedule doesn't ... Whatever it is. And things don't go as well, and I'll be like, my mood's not as happy, it's like, "What's going on? Oh, I got away from the practice."

    Lisa:                         You forgive yourself, you move on, which is why I also recommend journals without dates in it, because if you forget a couple days, then you have to feel all guilty and go make up stuff for a couple days to fill it in. Oh, no. Just get a journal without dates, and start the practice, and if you get away from it, or a lot of times in my programs, I'll ask, "Who keeps a gratitude journal, show of hands?" And I get a lot of "Well, I used to. Boy, I should do that again." You know what? Forgive yourself, move on. Every single day, every interaction is a new interaction, so just because you got away from it, just because you had a couple bad days, doesn't mean that you can't start fresh and reconnect with that person.

    Mike:                       I love it. In addition to your 10 books, what would be an additional book that you haven't written that you thought had a powerful impact on that journey for you?

    Lisa:                         Wow, there's so many. Probably, as far as establishing relationships, my two books in my top five are Think and Grow Rich, because of course, that changes the way that you think, but Dale Carnegie's How to Win Friends and Influence People, I mean, number one, taking my first Dale Carnegie class is what made me want to be a speaker back in the late '80s. But even the little reminders that Dale Carnegie gives you, of "The most precious sound to any person is the sound of their name," of just remembering those connections, and establishing that relationship with people.

    Lisa:                         Especially if you're in top leadership, and you're working in a plant, and you're walking through the plant, and you can say, "Hey Bob, hey Susie, hey Gary," these people are going, "Wow, the president knows who I am." It's these little things that make a huge difference, that build those connections. So again, doesn't take a lot of effort, doesn't take a lot of time, but if you make that conscious decision that I'm going to be the positive light.

    Lisa:                         Because the other thing that, you know, you may have that ... Our relationships come down to moments, and sometimes they're good moments, and sometimes they're bad moments. And just because you're having a bad day, "Well, she just needs to understand I'm having a day," no, you just created a moment that could destroy that relationship. We look to coming from respect, we look for coming to compassion. That old thing that Mom used to tell us, "Count to 10 before you lose your temper." You know, leave the email for 24 hours before you press send. Do something so that we never create a moment that is going to destroy the good that we've done to build that relationship.

    Mike:                       I love it. That's a powerful ending, Lisa. Thank you so much for joining us.

    Lisa:                         You are very welcome.

    Mike:                       For everyone listening, remember you can find Lisa at lisaryanspeaks.com. Thank you for joining us for this episode of The RESPECT Podcast, which was sponsored by The DATE SAFE Project at datesafeproject.org. And remember, you can always find me at mikespeaks.com.

    #2 - Chris Clarke-Epstein on Respecting Change

    #2 - Chris Clarke-Epstein on Respecting Change

    Join Mike Domitrz and Chris Clarke-Epstein Discussing Change and the Role Respect Plays, especially in today's turbulent times. From personal life to the workplace to the political landscape, they dive into each area in this episode.

    * You are invited to join our community and conversations about each episode on FaceBook at https://www.facebook.com/MutuallyAmazingPodcast and join us on Twitter @CenterRespect or visit our website at http://www.MutuallyAmazingPodcast.com**

     

     

    Chris Clarke-Epstein BIO:

    Chris Clarke-Epstein, CSP is a change expert who has spent over 30 years challenging diverse groups including senior leadership teams, middle management supervisors, and health care professionals to apply new knowledge. Her presentations blend an innovative delivery of sound learning theory, activities that lead to practical solutions, and infectious enthusiasm that send participants home ready to apply what they’ve learned.
     
    Author of and contributor to more than 15 books, Chris teaches and writes in critical areas such as understanding the dynamics of change, delivering effective feedback, dealing with conflict, and building high performance teams. Her skills have taken her around the world working for clients such as MGMA National and Chapters, Deloitte, AHA, Sherman Hospital, NML, Marshfield Clinic, and Aurora Healthcare System. Chris served as adjunct faculty at the Center for Telecommunication/USC, is a Certified Speaking Professional, a Certified Health Consultant from the BCBS Association, and is past president of the National Speakers Association.
     
    Chris understands how adults learn together. Her expertise and style have been honored by her peers in both the ASTD and NSA. Her sessions are always highly rated because participants appreciate her combination of high content, purposeful activities, interaction, and fun. She knows that when speakers and groups establish rapport quickly, approach information creatively and work together enthusiastically – amazing results happen!
     
    Please list all links you'd like us to share for contacting you (including social media):: 
    Skype: ThinkingChange
    Twitter: ChrisChange
    Websites: Change101.com
     
    Email chris@change101.com for regular email and type “thinking” in the Subject Line
     
    Books Chris Recommends:
    Monkeewrench by P.J. Tracy  and then the entire series.
     
    READ THE TRANSCRIPT BELOW (or download the pdf):

    **IMPORTANT: This podcast episode was transcribed by a 3rd party service and so errors can occur throughout the following pages:

    Mike:                       Welcome to the Respect Podcast. I'm your host, Mike Domitrz, from Mikespeaks.com, where we help organizations of all sizes, educational institutions, and the U.S. Military to create a culture of respect. And respect is exactly what we discuss on this show, so let's get started.

    Mike:                       Our guest is Chris Clarke-Epstein. This is so cool. I always love when I get to have a friend on the show who has been brilliant and an inspiration to me in this line of work. Chris is a change expert. She's a CSP.

    Mike:                       Now, if you're not aware what a CSP is, it's an earned designation in the speaking industry that we are pushing for more and more to get so you know you have a great speaker. If you get a CSP, it's a certified speaking designation. And it's earned and Chris absolutely has earned that. She's spent over 30 years challenging diverse groups including senior leadership teams, middle management, supervisors, and healthcare professionals to apply new knowledge. Her presentations blend an innovative delivery of sound learning theory, activities that lead to practical solutions, and infectious enthusiasm that sends participants home ready to apply what they've learned. In short, Chris is the change expert. She's the person you want to turn to when it comes to change. Not only that, she's won every award imaginable in the speaking industry.

    Chris:                       So here's the deal. You know when you rabble like that?

    Mike:                       Yeah.

    Chris:                       All the women in the audience are sitting there going, yeah, and I bet you she grows her own tomatoes and makes homemade spaghetti sauce too. You know, eh, eh, eh. And I do not grow tomatoes. I don't make spaghetti sauce. Otherwise, I've got a pile of dirty laundry waiting for me as soon as we're through with our conversation. So reality grounding is important to me Mike.

    Mike:                       It is important. And trust me, we would've got there.

    Chris:                       I know. I know. But, you know, I am a speaker ...

    Mike:                       That's right.

    Chris:                       ... so it's hard to be restrained.

    Mike:                       Yes. And it's really neat because you've won the [inaudible 00:02:00], which in the speaking industry is the ultimate. It's like their lifetime achievement award. The cool thing is, like the Oscar Lifetime Achievement Award, you get to see that you've gotten this while you're here instead of, sometimes, it's done afterwards. And then last, recently we were just together at an event totally recognizing you for our State's contributions that are incredible. You've had such an impact. What do you think is the key to having a life of impact built on a respect of something you believe in? Right? For you it was change.

    Chris:                       Uh-mm-hmm (affirmative). As I expected, our conversation would be running around important questions, and this is a very important one. I think it is a combination at a point in your life and it doesn't matter when the point is. Some people have it when they're very young. Others, it comes to them later but the real important thing is that you have it and it is the inner section of where your passion, your talents, and your values meet. And when you get to that place in your life, if it has to do with employment, that's when you find yourself saying, I would pay them to let me do this. It no longer feels like work, it just feels like an extension of your being.

    Chris:                       And, when that magic happens, when you recognize that in yourself ... And I don't think it's because your lucky, I think it's because you've been on a quest for having those three things being very clear in your mind. What are your talents? What is your passion? What are your values? You have to do work on yourself to understand those things. And then, when that all comes together, then the opportunities that you can avail yourself of become pretty remarkable.

    Mike:                       Let's think about two of those. The one is your passion and your values. Your passion has clearly changed.

    Chris:                       Yes.

    Mike:                       That's what you do. You live, you breathe it. In your values, how does respect play a role in this journey for you?

    Chris:                       Well, you know, that's again, another great ... I'm going to have to stop saying that so it's not redundant. My mother said to me once years ago when we were talking about the focus that my business was taking on change ... And by the way, it took me a number of years to settle on change being the bulk of my work. And, again, the process revealed itself that this was the place that I felt the most passionate. But my mother said to me, she said, "Do you really think that people can change?" And it sort of stopped me in my tracks. And I said to her, I said, "Quite frankly, if I didn't believe that, then I couldn't do this work."

    Chris:                       And, that's the respect, the respect for every human being summed up in a proverb ... a Turkish proverb that is my daughter's favorite proverb. "No matter how far you are down the wrong path, you can always stop and turn around." So every human being in my belief system has the capacity to change. So, knowing that, respecting that, it means that you have to approach everybody with that potentiality, seeing that potentiality in them.

    Mike:                       I've had people who say, "Well, Mike. What are the odds you're going to change someone's life in a one-hour speech?" And when I'm in front of, for instance, military leadership or organizational leadership, I'll say, "How many of you in the room can remember a time in your life where somebody said something to you that took five seconds, ten seconds? And they just were like, whoa, and literally altered a part of who you were and how you moved forward after that?" Almost everyone who's had some level of success or somehow progressed or grown in life is like, "Oh, I absolutely had that moment." Whether it was my parents or a teacher, or they said that one thing that I've never forgotten and it changed who I was. And then I stopped them and go, "And you think you can't do that in an hour? They did it in five or ten seconds."

    Chris:                       Right. I'm a long time Weight Watcher's person, and I lost 60 pounds a number of years ago, and I've kept it off for over ten. And I often say, losing the weight was easy. Keeping it off was the hard part. So to your point about, can you do it in a flash, the motivation, the desire to change happens in an instant. It is the sustaining of new behavior that is the hard work that takes a long time. And why it appears is that people can change, is most people make a New Year's resolution ... you know, I'm going to exercise and by January 5th they have stopped. You know, they bought the gym membership, but they've actually stopped. Oh, that was not cute. They stopped being a part of actually getting up off the couch and going to the gym.

    Chris:                       So the question that people really are asking you, can you do it in an hour? The answer is, the seed gets planted in the hour. The harvesting, whatever it is, or admiring the flowers that you planted is going to happen at some time in the future and, in that interim between planting and admiring, you have got to weed the garden, you've got to put fertilizer in the garden, you've got to water the garden, you've got to convince the deer that they don't want to eat what you've planted in the garden. I mean, there's lots and lots of hard work that goes on in that interim. And, in our business, this is the thing that is often frustrating with the organizations that we work with is, they're willing to invest in the seed planting part, but they don't think through how are we going to cultivate this garden to get to what we really want to be able to harvest.

    Mike:                       Yeah. Seeing the whole picture is so ...

    Chris:                       Right.

    Mike:                       ... so important. And do you think on an individual level and maybe on the organizational level too, there's a lack of people respecting their commitment, their value and why I made that commitment in the first place? Why is that important to me?

    Chris:                       Well, I go in two directions with that one. First of all, the ultimate motivation to say I'm going to change something, especially if it's, you know, a significant habit or a significant mindset. The first level of that has to come internally.

    Mike:                       That's right.

    Chris:                       So I have to believe that there's a reason. You know, it's I have the heart attack and all of a sudden I think maybe that exercise is a good idea. Or I'm presented with my first child or my first grandchild and I think, you know, maybe smoking isn't a really good idea. So there has to be something internal that's pushing you in that direction.

    Chris:                       And then, there has to be support for the change. Weight is a really good one to look at because there have been studies about this that says, if you look at your close circle of friends ... I mean, this is kind of a ticklish thing to even say out loud ... If your close circle of friends are overweight, there's a high probability that you will fail at a weight loss effort because the world does not want you to change. People want you to be predictable in the way that they know you. So it's amazing. You announce that you're going to watch what you eat, and your significant other brings home Ben & Jerry's ice cream in your favorite flavors.

    PART 1 OF 3 ENDS [00:11:04]

    Chris:                       Ben and Jerry's ice cream in your favorite flavors. Not because they're consciously trying to sabotage what's going on, not because they don't respect your endeavors, but quite frankly, if you're going to start doing all this healthy stuff, that's going to impact them having to do some healthy stuff. And it would be just easier for them if you just stayed the way you were. So both personally and organizationally if you come into your place of business and you announce to your leader, your manager, that you have made a decision that you really, this is one that I was really bad at when I was in the corporate world. I was terrible at filing my expense reports, which is stupid because it was my money. You know, I couldn't get my money back if I didn't file the reports. But on the scale of things that I wanted to do, it was always at the bottom.

    Chris:                       And so he was always coming in and saying, "You know, I got a call from the so and so department and you're behind on your expense reports, can you get those caught up?" Oh yeah, I will. And then I would do this monster thing and get them all in. And I know, I remember, going into his office one day after having one of those things saying, "You know this is ridiculous. I should just file these reports on time because it's such a pain when you let them go. And you get yelled at and then you have to yell at me and I just don't like it. So I'm going to do it differently." I had some internal motivation. I remember him looking me straight eye to eye and he rolls his eyes like yeah that's gonna happen.

    Chris:                       So I had the internal motivation, but I had no external support of, "Wow that would really be great. What can I do to help you make that happen?"

    Mike:                       Now what's interesting is your external motivation was him doubting.

    Chris:                       Right, exactly.

    Mike:                       Which is a lot of us. A lot of us as the friend or the family goes, "Yeah, right." And then we're like, "Oh yeah? Get ready. It's about to go down." Right? This is gonna happen.

    Chris:                       And sometimes, for some people, it works as that spur, I'll prove you wrong. For other people it's like why should I even bother? Because evidently they don't think I can do it. So I guess I don't think I can do it. So it's that curious combination and to our topic of respect, it's first of all you having respect for yourself. That you have this desired outcome. If I change my behavior, this is what I'm going to get for it. So that's I respect myself because that desired outcome feels good to me. And then it's the external, the respect of people around you who are willing to say, "Yeah, you can do this. I believe in you." So it comes from both those directions. And when you have both of that, you're more likely to see success.

    Mike:                       Without a doubt. And when you work with a trainer, speaking of health. When you work with a trainer they'll often ask, whoever your partner is or your spouse is, what are they making? If they're the one making the meal and you're not, what are they making? And you'll explain. They'll be like, "Have you told them what you're trying to do?" And so I think a lot of people make the mistake of thinking, "Well my partner's not being supportive," instead of realizing well it's not their job to change their meals because of a change I'm trying to make. So there's also respect of just because I'm making this change does not mean the others around me have to be in this change process. So I need to start making my own meals.

    Chris:                       Right. But you also, and you ... I'm sorry I should have figured out how to turn those things off. You also have to know that you have to have enough respect for your partner in the situation we're describing to explain why you're doing what you're doing and what it really involves. We go through life assuming if you loved me you would just figure this out. Especially with our significant others in our life. And the fact that they're clueless as to what you're doing and why you're doing it has nothing to do with their level of affection.

    Mike:                       Or their ability to push back in a loving way.

    Chris:                       Right. Exactly.

    Mike:                       They'll push back thinking, "You don't need that. You don't have a problem with that." And they don't realize it's not whether you think I have a problem with it. I mentally struggle with this. You may not get that, but I do.

    Chris:                       Exactly.

    Mike:                       And so do you think organizations, this is one of their biggest failures, when they kick in change they fail to paint the vision? You know? People ask me all the time, "Hey, Mike, when you started doing the work you're doing, you took a lot of risk. And your partner, Karen, your spouse, had to be on board with that or you would have never gotten through those difficult first five years." And that's true. Karen was on board all the way because we kept painting the vision together. But what I often see organizations doing is a quick paint and then walking away from the painting, never talking about the painting again. But the painting is this change they want to have happened. They go, "Look at this beautiful picture we're creating for you." But they didn't ask me to be part of the painting. They did not ask me to keep painting after the first vision. Do you think that's part of the problem?

    Chris:                       I think that's part of the problem and I think it opens the door to some really interesting research that we know about why people in organizations resist change. And first of all, most leaders in organizations, when they feel resistance ... Step back. Okay, the leaders went away on a retreat. Or the CEO went on vacation, picked up the latest business book in the airport and read it on vacation and came back and said, "Oh we're gonna change all this stuff." So first of all, the leadership group is, if you think of change being a road, the leadership group has left the original location and has gone 150 miles ahead and has started figuring out what all the issues are. So they're 150 miles ahead and then they're turning back saying, "Come on guys, this is gonna be great."

    Chris:                       And the people who are still at home base have no idea. Have had no processing time. And most leadership teams don't understand that human beings are biologically predisposed to hate change. Because it requires ... To engage in change it means you have to engage your brain. And your brain then takes more oxygen and your body likes to conserve energy more than anything else so the initial reaction of human beings to change is, "I'd rather not." And what the leaders do when they get that push back at the very beginning is they start thinking, "Obviously there's something wrong with these people." Because remember, they're 150 miles down. They've already got some of the benefits of the change. And I'm sitting here thinking all I see are problems.

    Chris:                       So that's a disconnect at the very beginning. And the ability to paint the picture of what life is like 150 miles down the road, if you can't do that in a meaningful way, then you're making it even more difficult for what's going on. I was working with a company who was announcing that they were moving their headquarters from the downtown area to a suburban area. A beautiful new facility, less people would be driving, away from the traffic flow. So the leaders are all like, "Wow, this is really great." Now the leaders are all men, by and large, let's say 95%. The workers who are getting this announcement are 95% female. And they call me in and they said, "We had this beautiful presentation, we showed them the traffic flows, we showed them the new building, there's going to be a farmer's market in the parking lot once a week. It's all wonderful and everybody's sitting there with their arms crossed."

    Chris:                       And I said, "Here's what they're thinking. My entire life is built around driving from my house to downtown. My kids daycare is on the way, the cleaners, the grocery store, the drug store, the doctors, everything I do is plotted that I'm driving from this point to this point. My whole life is organized around that. You are now telling me that I have to drive from this point to that point. So this is not a change about where headquarters is, this is a change about all the routines of my life." And as long as that's what they're thinking, this can be the prettiest building, the greatest farmer's market, the easiest drive time, but they're still stuck in the how am I going to get my kids to daycare on time?

    Mike:                       Right.

    Chris:                       And so it's not only not painting a magical, if you will, enough outcome, but it's not explaining how we're going to make this transition from everything that is part of our routine now to the change that you're seeing as the new headquarters and encompass all the change that goes with it that you are doing upheaval in people's lives.

    PART 2 OF 3 ENDS [00:22:04]

    Chris:                       ... that you are doing upheaval in people's lives. And so if you don't understand what's really going on and you go to try to fix that resistance, you're probably going to do the wrong thing.

    Mike:                       And what's amazing there and how often this happens is, not respecting the journey of the people who would have to live that change, to not have early on brought in if we move how will this impact you. How would this impact you? And create the chain based on the respectful values and feedback of everyone involved versus I'm going to explore this.

    Mike:                       And I've made the mistake in my own organization about getting so excited about something that you almost over run everyone else. You're oh, we're going to do this and it's going to be amazing, it's going to be this. But they weren't part of the process and so they didn't get the journey, so now what you realize is you realize alright, I need those people in those phone calls as I think where I'm going to get excited, I need them in those calls because if they're getting excited too this is awesome. If they're not, I need to know why.

    Chris:                       Right. And from an organizational standpoint, so if we look at three levels. The people who actually do the work, the middle management people, and then the senior leadership who get to make the decisions. So ironically when they do studies, it's the people at the lowest rungs of the organization who have the highest stress levels because they're not involved in ... I don't get upset about decisions I make for myself. I choose what I'm going to have for dinner, I'm kind of happy about what I have for dinner. Somebody else chooses what I'm going to have for dinner and I start to get a little cranky. That wasn't what I had a taste for.

    Chris:                       But what you have is the people at the top of the organization who get to make the decisions, and then you have the people at the bottom of the organizations who have the changes announced to them. And then you have the poor people in the middle who neither get to make the decisions but have to implement the decisions, and they get squeezed and that middle management piece are where generally speaking change initiatives stand or fail. And-

    Mike:                       Right, and it all falls on ... fails on respect. There's a-

    Chris:                       Exactly.

    Mike:                       ... total lack of respect of everyone's voices. It's we're hearing our voices, not their voices kind of mentality that causes so much harm in those environments.

    Chris:                       Exactly. And the most recent statistic that I've heard about is it's still running at this. About 70% of all organizational change initiatives fail.

    Mike:                       Isn't that wild? But it makes sense because we fail to respect all the voices that need to be heard on [crosstalk 00:24:58]

    Chris:                       Exactly. Exactly.

    Mike:                       We don't teach people to do that. And speaking of failing to respect voices, I'm going to go in a totally different direction here but you're the change expert and our ... politically things are constantly changing. So it comes down to, with all the change going on in culture, politically, how do we learn to respect other people's voices because I know people go, I'm not going to respect what they're saying. But they then don't respect them as a human being.

    Mike:                       I believe every human being deserves a basic love of dignity and respect. That doesn't mean I want to hang out with you. That doesn't mean I want to spend time with you, but you still deserve that. How do you tread that water today with all the hostility, the vitriol feelings that are out there?

    Chris:                       One of the lessons, and I was doing some rearranging on a bookshelf the other day and I found my Bible from when I was a young girl in the Lutheran Church, and it's the ever popular King James version with all the things that Jesus said in red so you would really pay attention. And I opened it up ... I hadn't looked at it for a long time, and I opened it up and in my eighth grade handwriting in the back I had written, love the sinner, hate the sin which was one of the tenets of, evidently, eighth grade Sunday School when I was in Lutheran Sunday School.

    Chris:                       And it got me thinking down a whole path, and when I was a little girl and we would have friends over my mother would say, "Okay, so and so's coming over so look around in your room, and if there's anything that you don't want so and so to play with, give it to me and we'll put it up on the closet shelf." And so therefore, anything that's left was fair game, to be played with by this visitor. And now, while the visitor was there I couldn't play with the stuff on the shelf either. It was simply ... And this was part of my mother's philosophy, which was you don't have to like everybody but you have to love everybody. Back to our values that we talked about earlier, that's probably one of the most significant value statement of my life and I remember that from when I was five years old, my mother saying that to me. And this was not open to debate.

    Chris:                       So it seems like we've lost ... we've focused on the you don't have to like everybody, and we've switched it to and oh, by the way you don't have to love them either. Because if you have somebody who you don't like very much but you know that you have to love them, that's the commandment if you will, that's respect that says look, I don't agree with what you're saying. And quite honestly, I might never agree with what you're saying but I will respectfully listen to you and I will expect, even demand, that you respectfully listen to me.

    Chris:                       And I think we are in ... I was just reading an article before we connected about some new polling. How what happens when ... and using the parties as a dividing line. Excuse me. That when you ask Republicans what they think about Democrats and once you ask Democrats what they think about Republicans, the vitriol is so deep and it's so wrong, that there's just no place to start the dialog and that's where we are right now that is breaking my heart, because I don't ... It's very hard to see how we get ourselves out of this.

    Mike:                       I think one of the contradictions in my line of work is people say treat all people with dignity and respect, but they won't do that with their political ... people they disagree with politically. That's a contradiction. If we're going to say it we have to live it, and so I've loved this story you just shared there because that's so powerful. Chris, you're an amazing writer. For anybody who's listening or watching, you have an email that goes out. Just a simple little blurb and a thought at Change 101. It's awesome. Where would somebody find that?

    Chris:                       If you go ... I'm going to make this as easy as possible because it's a flaw in my website. It's buried too much, but if you send an email to Chris, C-H-R-I-S, at change101.com, and if you just put thinking in the subject line, I'll get you signed up.

    Mike:                       Love it. So I'm going to make sure that's in the show notes too, so that we have that. We'll have it that they can email and just put thinking in the subject line.

    Chris:                       In the subject line.

    Mike:                       Fantastic.

    Chris:                       Right.

    Mike:                       So Chris you're also a huge reader, and I love to ask my guests what is a one book that has had a major impact on your journey?

    Chris:                       That's a really ... That's coming close to which of your children do you love the most? It's sort of like what book did I read last? We have a professional colleague Rick Maurer, M-A-U-R-E-R, who wrote a book called Beyond Resistance, which is probably the most insightful book that I've ever read on change. And his work on change and resistance to change has been a model for me, so I would recommend that book very highly.

    Chris:                       I would recommend any book by P ... the initials P.J. Tracy, fiction. She writes a series. It's a mother daughter writing team. The first book in the series is called Monkeewrench. And if I was starting over again I would start at the first book and read them through because the characters develop. I love mysteries. I love mysteries that have a technology bent to them and these fall in that category and they're a seamless writing team which I find fascinating.

    Mike:                       Awesome. Thank you so much Chris for joining us.

    Chris:                       You're welcome. This has been a joy and I appreciate it.

    Mike:                       So thank you very much for all of our listeners sharing your brilliance.

    Chris:                       Thank you. It was my pleasure.

    Mike:                       Thank you for joining us for this episode of the Respect Podcast which was sponsored by the Date Safe Project at datesafeproject.org. And remember you can always find me at mikespeaks.com.

    PART 3 OF 3 ENDS [00:32:10]