Outside-In

Regional Operations Manager and Army Veteran Charles Riddervold shares his experience with the Partnership for Your Success (PaYS) program, an initiative by the United States Army to help veterans transition into civilian careers, and IST's brand new partnership.  

Sourcing military veterans for career opportunities highlights their strong work ethic, leadership skills, and commitment to excellence. On Outside-IN, we touch on the misconceptions about the military, the importance of leadership training, and the role of creativity in finding innovative hiring solutions.  

Finding the right career opportunity can feel like a frustrating and impersonal experience for applicants, but Vice President of Talent Acquisition Sydney Ayers challenges this mindset with intentional action. On Outside-IN, we talk about IST's recruitment efforts, from LinkedIn connections to campaigns sourcing military personnel and what not to do in your hiring process. 

IT Service Management (ITSM) is the playbook needed for successful change management and is needed now more than ever as technology frames our operations. IST's Senior Director of IT Infrastructure, Ted Korba, shares the tools and processes to transform any entity into a prepared, stronger company that fully utilizes its IT team.  

This episode also discusses redefining IT with customer service, Jira, IST's "war room" channel, and a tiered approach to change management. 

Imagine the power of centralizing all your services into one singular database. Real-time reporting connecting national operations is at the click with IST's proprietary software, IST Suite.   

Vice President of Technical Solutions Andrew Addison shares how IST Suite has engineered IST's leading technologies and where it's headed in 2024 and beyond. Today's work expands beyond one location, and Addison believes that software like IST Suite can unite not only your operations but also your company's culture.  

Find out how IST Suite can get your operation on the same page on Outside-IN with host Brad Burgess. 

Vendor management can be an uphill battle for any operation. Each contract represents a different service, with new processes and payment plans to manage while successfully operating a facility. The administrative burden can escalate quickly, dividing managers' time between leading their teams effectively and handling these essential support services.  

That's where Integrated Facilities Management comes in, consolidating numerous contracts into one single partnership. On Outside-IN, we speak with IST Operations Manager James Love about this service in action, how personalized technology plans reveal new cost-savings, and the return of a clear vision for clients. 

There is no ceiling to what a business can accomplish when its workforce feels empowered. On Outside-IN, host Brad Burgess speaks with IST Management Operations Manager Andy Inman about employee recognition, creating leaders, and its impact on the overall operation. Also in discussion: localized leadership that transcends to the C-Suite, building problem-solvers, and IST's many successful initiatives to empower its team.  

 Investment from the entry-level to the executive-level employee builds a company that firmly reflects its customer service commitment and continues to thrive. Find what you may be missing to create effective leadership within your workforce on Outside-IN. 

When firms expand their operations, they shouldn't have to compromise fast and secure communication with physical mail. Digital Mail is one part of this solution. By scanning mail into a document management system, firms rely less on stationary mailrooms and eliminate the time-consuming tasks of receiving mail.  

The second part is the unique partnership needed to implement and successfully adapt it to meet the needs of each client.  

Operations Manager Kimberly Hamamoto discusses IST's collaborative partnership with a multi-campus firm in California, optimizing a Digital Mail application and pairing it with IST specialists to keep the mail moving and service elevated.