Reading For Success

This week, Kristen Hayer reviews:

• An article from the Harvard Business Review, When to Say No and How to Say Yes by Bruce Tulgan

As a customer success professional, it can be hard to learn when to say no. This article can help you set guidelines for yourself to help advance your career through these choices.

Over the holiday season we will be releasing shorter "minisodes" in which Kristen will be reviewing articles instead of books. Season 2 will start in January, and while I have some books in mind I'd love suggestions as well. Email me at kristen@thesuccessleague.io

This week, Kristen Hayer reviews:

• A Bartleby article in the Economist titled, Questionable Behavior

Companies are relying more and more on psychometric tests for hiring.  Here's what you should know as an employer and potential job candidate. 

Over the holiday season we will be releasing shorter "minisodes" in which Kristen will be reviewing articles instead of books. Season 2 will start in January, and while I have some books in mind I'd love suggestions as well. Email me at kristen@thesuccessleague.io

Thanks so much to Mark Horstman for this fun interview about his book, The Effective Manager, his new book, The Effective Hiring Manager, and how to get through COVID as a business owner or a manager. I had a great time interviewing one of my management heroes!

Mark references a couple of items in the interview:
Race Don't Chase Manager Tools Podcast Episode
HBR Article on the Allen Curve

This week, Kristen Hayer reviews:

• Talking About Mental Health with Your Employees - Without Overstepping, by Deborah Grayson Riegel, Harvard Business Review, November 3, 2020
• The Effective Manager by Mark Horstman, Chapters 10-14

This is the end of Season 1 of Reading for Success - big thanks for being a listener! Over the holiday season we'll still have episodes each week, but they will be shorter and focused on articles instead of books. Season 2 will start in January, and while I have some books in mind I'd love suggestions as well. Email me at kristen@thesuccessleague.io

This week, Kristen Hayer reviews:

• A New Model for Ethical Leadership, by Max Bazerman, Harvard Business Review September/October 2020
• The Effective Manager by Mark Horstman, Chapters 7-9

If you're reading along, next week we'll be wrapping up The Effective Manager with Chapters 10-14 of the book, along with a new article. This book is available on Amazon and Audible.

Additional Links:
The Good Place
Ethics, Brah

This week, Kristen Hayer reviews:

• Stop All The Clocks, Bartleby, The Economist, October 17-23, 2020
• The Effective Manager by Mark Horstman, Chapters 4-6

If you're reading along, next week we'll be reviewing Chapters 7-9 of the book, along with a new article. This book is available on Amazon and Audible.

This week, Kristen Hayer reviews:

• Adapt Your Business to the New Reality, by Michael Jacobides and Martin Reeves (in the Sept/Oct issue of Harvard Business Review)
• The Effective Manager by Mark Horstman, Chapters 1-3

If you're reading along, next week we'll be reviewing Chapters 4-6 of the book, along with a new article. This book is available on Amazon and Audible.

This week, Kristen Hayer reviews:

• Zoom and Gloom, Part of a special section on COVID-19 and the world economy in The Economist, October 10-16th Issue
• Chief Customer Officer 2.0, Jeanne Bliss Chapters 8-9

We are starting a new book next week! Please join me for Chapters 1-3 of The Effective Manager by Mark Horstman from the Manager Tools team. You can find this book on Amazon and Audible.

Thanks so much to Jeanne Bliss for taking the time to talk about her book, share her perspective on how to earn the role of Chief Customer Officer, and fill us in on what she's working on next!

If you're interested in Jeanne's work, check out her website...
Customer Bliss Website

This week, Kristen Hayer reviews:

• To Succeed in a Negotiation, Help Your Counterpart to Save Face by Joshua Weiss (October 2, HBR.org)
• Chief Customer Officer 2.0, Jeanne Bliss Chapters 6-7

If you're reading along, next week we'll be reviewing Chapters 8-9 of the book, along with a new article. This book is available on Amazon and Audible.

Note: Given the great tools and visuals that the author has included in this book, we recommend getting the printed version.

This week, Kristen Hayer reviews:

• 3 Ways to Motivate Your Team Through an Extended Crisis by Anne Brafford and Richard Ryan (September 25, HBR.org)
• Chief Customer Officer 2.0, Jeanne Bliss Chapters 3-5

If you're reading along, next week we'll be reviewing Chapters 6-7 of the book, along with a new article. This book is available on Amazon and Audible.

Note: Given the great tools and visuals that the author has included in this book, we recommend getting the printed version.

This week, Kristen Hayer reviews:

• The Great Disrupter (September 19-25, The Economist)
• Chief Customer Officer 2.0, Jeanne Bliss Chapters 1-2

If you're reading along, next week we'll be reviewing Chapters 3-5 of the book, along with a new article. This book is available on Amazon and Audible.

Note: Given the great tools and visuals that the author has included in this book, we recommend getting the printed version.

This week, Kristen Hayer reviews:

• True Friends at Work by Alison Beard (July/August 2020 HBR)
• HBR's 10 Must Reads on Change Management, Chapters 9-10
  • Chapter 9 - The Hard Side of Change Management by Harold Sirkin, Perry Keenan and Alan Jackson 
  • Chapter 10 - Why Change Programs Don’t Produce Change by Michael Beer, Russel Eisenstat and Bert Spector

I'm also excited to announce our next book! Over the next 4 weeks I'll be reviewing Chief Customer Officer 2.0 by Jeanne Bliss. If you aspire to be a CCO, the next 4 episodes are for you!

This week, Kristen Hayer reviews:

• Harnessing Everyday Genius by Gary Hamel and Michelle Zanini (July/August 2020 HBR)
• HBR's 10 Must Reads on Change Management, Chapters 6-8
  • Chapter 6 - A Survival Guide for Leaders by Ronald Heifetz and Marty Linsky 
  • Chapter 7 - The Real Reason People Won’t Change, by Robert Kegan and Lisa Laskow Lahey 
  • Chapter 8 - Cracking the Code of Change, by Michael Beer and Nitin Nohria 

If you're reading along, next week we'll be wrapping up HBR's 10 Must Reads on Change Management with chapters 9-10, along with reviewing a new article. This book is available on HBR.org and Amazon

This week, Kristen Hayer reviews:

• What's Your Negotiation Strategy by by Jonathan Hughes and Danny Ertel  (July/August 2020 HBR)
• HBR's 10 Must Reads on Change Management, Chapters 3-5
  • Chapter 3 - Leading Change When Business Is Good by Paul Hemp and Thomas Stewart
  • Chapter 4 - Radical Change, the Quiet Way by Debra Meyerson
  • Chapter 5 - Tipping Point Leadership by Chan Kim and Renee Mauborgne

If you're reading along, next week we'll be reviewing chapters 6-8 along with a new article. This book is available on HBR.org and Amazon

This week, Kristen Hayer reviews:

• Learning from the Future by J. Peter Scoblic (July/August 2020 HBR)
• HBR's 10 Must Reads on Change Management, Chapters 1-2
  • Chapter 1 - Leading Change by John Kotter
  • Chapter 2 - Change Through Persuasion by David Garvin and Michael Roberto

If you're reading along, next week we'll be reviewing chapters 3-5 along with a new article. This book is available on HBR.org and Amazon

Whoa! Ask and you shall receive. Big thanks to Sally Helgesen for taking some time to talk with me about her perspective on How Women Rise.

If you're interested in Sally, check out her website and also follow her on LinkedIn.
Sally's Website
Sally on LinkedIn

This week, Kristen Hayer reviews:

• The Strategic Side Gig: The Right Kind of Outside Work Can Boost Your Career by Ken Banta and Orlan Boston (May/June 2020 HBR)
• How Women Rise, by Sally Helgesen and Marshall Goldsmith, Chapters 17-20

If you're reading along, next week we'll be starting a new book - HBR's 10 Must Reads on Change Management. This book is available on HBR.org and Amazon

This week, Kristen Hayer reviews:

• Begin With Trust: The First Step to Becoming a Genuinely Empowering Leader by Frances Frei and Anne Morriss (May/June 2020 HBR)
• How Women Rise, by Sally Helgesen and Marshall Goldsmith, Chapters 11-16

If you're reading along, next week we'll be reviewing chapters 17-20 and wrapping up How Women Rise. This book is available on Amazon and Audible.

This week, Kristen Hayer reviews:

• The Agile C-Suite: A New Approach to Leadership for the Team at the Top, by Darrell Rigby, Sarah Elk, and Steve Berez (May/June 2020 HBR)
• How Women Rise, by Sally Helgesen and Marshall Goldsmith, Chapters 4-10

If you're reading along, next week we'll be reviewing chapters 11-16 on the second 6 of 12 habits that can hold women back. This book is available on Amazon and Audible.