The Buzz on Bank Automation News

Listen as Creatio Chief Growth Officer Andie Dovgan discusses how no-code solutions help smaller FIs achieve digitalization to compete with larger institutions. 

Generative AI has beneficial uses for financial institutions, but fraudsters have taken note, employing the technology to create thousands of fake identities. 

The emergence of generative AI has made rooting out fake users even more challenging for financial institutions (FIs), with cybercriminals harnessing it to deepfake a person’s appearance or replicate their speaking voice, Ajay Amlani, senior vice president and head of the Americas at biometric security company iProov, tells Bank Automation News in this episode of “The Buzz” podcast.  

Bridging the gap between customer experience and digital transformation is critical for financial institutions (FIs) to ensure customers stay engaged.  

Providing customers with options on transactions like automatic bill payments are just one way for banks to assure consumers that financial decisions are their own and making certain they are not blindsided, Shane Berry, head of customer experience (CX) at San Francisco-based card issuer Mission Lane, tells Bank Automation News in this episode of “The Buzz” podcast.  

Listen as Finastra’s Al Carpetto discusses the upcoming launch of FedNow and how the financial software provider is preparing its bank and credit union clients for the payments network. 

The fall of Silicon Valley Bank has bank clients looking to financial institutions for deposit security, and banks must have the technology to bring peace of mind to clients. 

This loss of client trust combined with unnecessarily risky business practices were behind SVB’s failure, Robinson shared in a recent episode of “The Buzz” podcast. 

In a world of instant gratification, consumers expect this of payment processes — and technology can help.  

Bonita Springs, Fla.-based payments company ConnexPay addresses pain points in the payments world and works to reduce friction, Chief Executive Bob Kaufman tells Bank Automation News in this episode of “The Buzz” podcast.  

Proper data management is something all financial institutions strive for, but it is not easily achieved due to data siloes and drift.   

While the process of organizing and gathering the right data can set banks apart from their competitors, using the right tools to accomplish this is critical, and something all FIs need to address, Jocelyn Houle, senior director of data governance at Securiti.Ai tells Bank Automation News in this episode of “The Buzz” podcast. 

Listen as Sanat Rao, chief executive and head of software-as-a-service provider Infosys Finacle, discusses the evolution of AI and implications of ChatGPT for the financial institutions. 

Listen as Naveed Anwar, global head of TTS digital and data at Citi, discusses Citi’s use of data and customer feedback along with new advancements in data analytics via AI, machine learning and robotic process automation.  

The swift collapse of Silicon Valley Bank has shaken the banking industry during the past two weeks. 

SVB engaged in risky lending practices and did not have the necessary safeguards in place, leading to a run on deposits that eventually sent the bank into receivership, Mike Sekits, co-founder and managing director of community bank partnership group BTech Consortium, tells Bank Automation News in this episode of “The Buzz” podcast. 

Adoption of embedded banking by both businesses and customers is on the rise, and it is helping to reduce the risk of payment fraud along the way. 

For consumers, tokenizing user credentials for their protection is a benefit; meanwhile, businesses gain security by using integrated systems to accept payments safely, Bennie Pennington, vice president of embedded banking and integrated payments at $190 billion KeyBank, tells Bank Automation News in this episode of “The Buzz” podcast. 

Automation has grown at an exponential rate since the start of the COVID-19 pandemic, but the decline of personal interface may leave some bank clients wanting more. 

Embedded finance can assist by building trust between banks and their customers, Antonio Soares, co-founder and chief executive at Brazilian payments platform Dock, tells Bank Automation News in this episode of “The Buzz” podcast. 

 Listen as Dustin Hubbard discusses the launch of Archway Software and his plans for next week’s Bank Automation Summit U.S.

AI fintech Fairplay used ChatGPT to work through an internal software engineering problem. Listen as Fairplay’s Chief Executive Kareem Saleh explains the use case and potential opportunities for financial instututions.

Digital wallet providers are creating customer-centric experiences as more clients desire open banking with control over their finances.  Listen as Curve U.S. CEO Amanda Orson discusses the digital wallet and where regulations stand for open banking in the U.S. compared to Europe.