The Key Point Podcast

Keypoint Intelligence’s Peter Mayhew and Kris Alvarez (our Cartridge Analysts Ruminating about Toner and Supplies) are never at a loss for things to discuss, especially when there’s fresh educational content from tradeshows to dissect. The pair also talk in depth about recent news from no fewer than five vendors, while still finding time to touch on artificial intelligence (AI), remanufacturing in the US and Europe, and soccer sponsorships.

In the fifth episode of their podcast series, Keypoint Intelligence’s Anne Valaitis and Carl Schell build on last year’s discussions about artificial intelligence (AI) and managed IT services. Whether you’re a frequent listener or a newbie, it’s easy to just jump right in here as the conversation around cutting-edge research and technology continues, giving you a strategic leg up with data analytics, cybersecurity, or anything under the IT umbrella.

Lee Davis and Keith Haas of Keypoint Intelligence’s Workplace Group dive into how generative artificial intelligence (AI) can be used to help users develop code. Listen as they discuss how it can be beneficial with document imaging tasks, how roles and workflows in all industries can be improved by creating code using modern technology, and potential issues to be wary of when implementing AI-generated code.

Al Kennickell of the Kennickell Group, a successful commercial printer in Savannah, GA, has been actively exploring the potential of artificial intelligence (AI) to enhance printing operations. Keypoint Intelligence's Greg Cholmondeley and German Sacristan sit down with him to learn about the journey, his participation in conferences and meetings, as well as his expectations and requirements from vendor partners to help him advance business using AI.

Join Keith Haas and Mark Davis, Analysts in Keypoint Intelligence’s Workplace Group, as they discuss artificial intelligence (AI) governance as well as what could happen with possible technology developments in the coming year. Their conversation touches on highlights of the recent AI summit in the UK, what areas of AI might be affected by governance, and whether successful governance is achievable considering the nature of the technology.

Keypoint Intelligence’s Peter Mayhew and Kris Alvarez, our Cartridge Analysts Ruminating about Toner and Supplies, once again speak with David Connett of Connett & Unland GbR. They share opinions on the latest developments in the Ninestar story, they put the European Commission’s timeline to regulation under the microscope, and they riff on HP’s new “Made to Be Less Hated” advertising campaign, all in another riveting CARTS episode!

Keypoint Intelligence’s Peter Mayhew and Kris Alvarez (our Cartridge Analysts Ruminating about Toner and Supplies) speak with David Connett of Connett & Unland GbR about what to expect at the Ambiente event and the Remanexpo Academy. With both slated to happen at the end of January 2024 in Frankfurt, the trio also find some time to ponder rush hour at Euston Station in London and the Messe Frankfurt moving walkway!

Lee Davis, Senior Analyst in Keypoint Intelligence’s Workplace Group, speaks with TraitWare CEO Heath Spencer about the problems with passwords and what the future of “logging in” will look like, as well as a little on TraitWare’s monthly livestreams. Will your clients be using passwords in the not-so-distant future? Tune in to this episode of The Key Point Podcast to find out!

As artificial intelligence (AI) becomes increasingly sophisticated, so do the methods and tactics used by hackers to exploit it. Join Anne Valaitis, Keypoint Intelligence’s Principal Analyst of Managed IT Services, as she mines the topic of AI-powered hacking with Carlos Fernandes and Steve Britt of Agile Cybersecurity Solutions (ACS), exploring the latest trends and discussing how organizations can remain secure and compliant.

Recorded on the spookiest day of the year, Peter Mayhew and Kris Alvarez (Keypoint Intelligence’s Cartridge Analysts Ruminating about Toner and Supplies) share insights on the office paper market as 2023 concludes, from digitization to persistent printing. They plug some of our recent primary research surveys, spotlight several upcoming industry events, and unpack the impact of the European Commission Joint Research Council’s recent preliminary industry study.

Join Keypoint Intelligence’s Keith Haas and Mark Davis as they discuss WeWork’s downfall, the impact of coworking across the globe, and the importance of the gig economy for coworking. Their conversation touches on why WeWork failed in the US, what constitutes a successful coworking business model, important features for coworking providers to consider moving forward, and where they think the gig economy will grow over the next few years. 

For their quarterly discussion of all things managed IT services, Keypoint Intelligence’s Anne Valaitis and Carl Schell catch up on recent developments and what dealers need to know about the space as 2023 comes to a close. Their conversation potpourri touches on Unified Communications-as-a-Service, cybersecurity, what happened at our Office Document Technologies conference, and a teaser of some of the IT research we have planned into early 2024.

Join Keypoint Intelligence’s Anne Valaitis as she sits down with Chris Perry of Agile Cybersecurity Solutions (ACS) for this second podcast in our ongoing series around cybersecurity. With a multitude of endpoints to manage and monitor, organizations need to know why asset management is so important and how it’s critical to protecting an entire digital ecosystem—and Perry has the answers to the questions you’re already thinking of.

Deborah Hawkins, Group Director of Keypoint Intelligence’s Workplace Group, speaks with Kousuke Ito and Angie Tinto Hamood of Ricoh USA about how print infrastructure can be modernized to become more sustainable. Their discussion spans rising consumer awareness, Ricoh USA’s dealer and education program, recycling, post-consumer recycled (PCR), and many other innovations in the company’s portfolio.

Keypoint Intelligence’s Carl Schell is joined by Jack Rodman and Jolene Shaughnessy of Marco to discuss the mega dealer’s strategy around M&A and how culture play a huge role in the process and integration of combining two entities. From the vantage points of corporate business development and human resources, respectively, Rodman and Shaughnessy dissect the organization’s approach to acquisitions and its most recent acquisition.

This year marks the 20th anniversary of Cybersecurity Awareness Month, and what better time than now to prepare for October! Join Keypoint Intelligence’s Anne Valaitis as she sits down with Carlos Fernandes, Founder and CEO of Agile Cybersecurity Solutions (ACS), to discuss how businesses could and should protect themselves, the latest threats and what to do about them, and the role everyone plays in keeping our digital world safe.

Tori Miller Liu, CEO of AIIM, and Craig Laue, CEO of IDEM Global and AIIM Florida Chapter President, speak with Keypoint Intelligence’s Lee Davis about what it takes to drive digital transformation (DX) success. They also discuss market and technology trends, along with the educational and networking opportunities available at the  AIIM Showcase and Strategy Summit (October 3-4) and the benefits of an AIIM membership.

Milner’s Tom McMahon, President and General Manager, along with Juan Santos, Regional Sales Director, sit down with Keypoint Intelligence’s Carl Schell to talk about the company and its trajectory in the future. The conversation spans office and production print, managed IT, changes the organization has made and will be making to drive success, and plenty of other topics—all to get to the heart and soul of Milner the company.

Mark Davis, Analyst at Keypoint Intelligence, sits down with Canon Europe’s Pierre Meurice and Ryan Stewart to investigate the important topic of how buyer personas can influence purchasing patterns. Their discussion spans the fast-moving borderless world of B2C and B2B across social media, adjusting for cultural differences in the expansive EMEA geographic region, and how to engage with customers on their unique journey.

In the Keypoint Intelligence 2023 IT Decision Makers (DMs) survey on digital transformation (DX), over 80% of IT DMs from Western Europe and the United States said that it going 100% paperless in the next five years is attainable. Deborah Hawkins and Lee Davis of our Office Group speak to the feasibility of the paperless office, along with how the state of DX is impacting the scanner industry.