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    The RevOps Show

    What is Revenue Operations? Revenue Operations (or more commonly referred to as RevOps) started off as a hot trend, but now every growth focused company needs RevOps in order to be successful. But what does that entail? The RevOps Show is here to help you navigate! Go on an adventure every week with Doug and Jess as they work through common questions, scenarios, and issues companies are facing today to find solutions that will make an impact so you aren't solving your upstream problems downstream.
    en90 Episodes

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    Episodes (90)

    Episode 84: Tech Stack Consolidation: It's Time to Streamline Your Bloated Tech Stack

    Episode 84: Tech Stack Consolidation: It's Time to Streamline Your Bloated Tech Stack

    With the average company using 200+ SaaS applications, tech stacks have become unmanageable. Consolidating your tech stack, choosing an effective foundational platform, and ensuring your business process drives your technology are all part of getting your tech stack back on track.

    If you like the show, please subscribe and rate the show!

    For updates on new episodes follow us on:
    X: @dougdavidoff, @JessDCardenas & @demandcreator
    LinkedIn: Lift Enablement, Doug Davidoff
    You can also watch the video version of the show on our page
    Thanks for listening and remember to just say no to shitty RevOps!

    Episode 83: Riding the RevOps Tornado

    Episode 83: Riding the RevOps Tornado

    There's a growing path to revenue operations that is efficiency, left unchecked, leads to centralization which can feel really good. So is centralization a bad thing? Is it the path you should take?

    If you like the show, please subscribe and rate the show!

    For updates on new episodes follow us on:
    X: @dougdavidoff, @JessDCardenas & @demandcreator
    LinkedIn: Lift Enablement, Doug Davidoff
    You can also watch the video version of the show on our page
    Thanks for listening and remember to just say no to shitty RevOps!

    Episode 82: The Lasting Impacts of Finishing Strong

    Episode 82: The Lasting Impacts of Finishing Strong

    Have you ever ran where you started off strong and had a weak finish? Panting and not feeling great about it. Have you ever ran where you started off strong and finished strong? That’s a confidence boost and I’m sure you felt great afterwards. Having a strong finish also applies to projects. Why is it important and how you can get there are what Doug and Jess answer in this episode.

    If you like the show, please subscribe and share the episode!

    For updates on new episodes follow us on:
    Twitter/X: @dougdavidoff, @JessDCardenas & @demandcreator
    LinkedIn: Lift Enablement, Doug Davidoff
    You can also watch the video version of the show on our page
    Thanks for listening and remember to just say no to shitty RevOps!

    Episode 81: Your Customer Success is Failing - What You Need to do to Fix it

    Episode 81: Your Customer Success is Failing - What You Need to do to Fix it

    It’s often thought that customer success is all sunshine and rainbows and that nothing can go wrong in this role. That’s not the case. Customer success is failing us right now and there has to be something we can do about it. This is what Doug and Jess dive deeper into in this episode of The RevOps Show.

    If you like the show, please subscribe and share the episode!

    For updates on new episodes follow us on:
    Twitter/X: @dougdavidoff, @JessDCardenas & @demandcreator
    LinkedIn: Lift Enablement, Doug Davidoff
    You can also watch the video version of the show on our page
    Thanks for listening and remember to just say no to shitty RevOps!

    Episode 80: Dangerous Metrics - Finding a Better Way to Measure Business Success

    Episode 80: Dangerous Metrics - Finding a Better Way to Measure Business Success

    Season 2 is kicking off strong with a focus on dangerous metrics. Many companies are looking to the public companies and SaaS companies to find what they should be tracking, but that shouldn’t be what determines success for your business. In reality there are a few general metrics that you can use to get a good sense of how you’re performing, but the metrics your company finds important all depends on your goals and the job you’re looking your metrics to do.

    There is an episode in Season 1 that goes along with this episode. If you haven't already, listen to Episode 26: What (Almost) Everyone is Getting Wrong with Data & Metrics before you listen to this one!

    If you like the show, please subscribe and share the episode!

    For updates on new episodes follow us on:
    Twitter/X: @dougdavidoff, @JessDCardenas & @demandcreator
    LinkedIn: Lift Enablement, Doug Davidoff
    You can also watch the video version of the show on our page
    Thanks for listening and remember to just say no to shitty RevOps!

    Episode 79: The Ideal Customer Experience - From Defining to Delivering

    Episode 79: The Ideal Customer Experience - From Defining to Delivering

    I.C.E. I.C.E. Baby! Doug and Jess are talking about the Ideal Customer Experience today. Four Seasons, Walmart, Fuddruckers, and Apple are just a few examples discussed in the episode to show what to do (or not to do) with your customer experience. They also talk through how RevOps should prioritize customer experience and how to keep it aligned with the business.

    If you like the show, please subscribe and share the episode!

    For updates on new episodes follow us on:
    Twitter/X: @dougdavidoff, @JessDCardenas & @demandcreator
    LinkedIn: Lift Enablement, Doug Davidoff
    You can also watch the video version of the show on our page
    Thanks for listening and remember to just say no to shitty RevOps!

    Episode 78: Adapting to Longer Sales Cycles and The Current Market

    Episode 78: Adapting to Longer Sales Cycles and The Current Market

    Sales cycles are getting longer. Doug walks through the history of our market to give context about major events that have occurred over the past 25+ years to explain how we arrived at the uncertain and unique market conditions today. Doug also gives advice to revenue operations teams on how to adapt to drive success despite today’s market challenges.

    If you like the show, please subscribe and share the episode. For updates on new episodes follow us on:
    Twitter/X: @dougdavidoff, @JessDCardenas & @demandcreator
    LinkedIn: Lift Enablement, Doug Davidoff
    You can also watch the video version of the show on our page
    Thanks for listening and remember to just say no to shitty RevOps!

    Episode 77: Always Be Launching - The Key to CRM Success

    Episode 77: Always Be Launching - The Key to CRM Success

    The phrase “always be learning” has been mentioned in several episodes, but what does this mean and how can you put this into practice? Doug and Jess explain here how to continuously improve and optimize your CRM by launching it 3-4 times a year. 


    NOTE: If you do not want to hear baseball talk for 14 minutes, skip to 14:28.


    If you like the show, please subscribe and share the episode. For updates on new episodes follow us on:
    Twitter/X: @dougdavidoff, @JessDCardenas & @demandcreator
    LinkedIn: Lift Enablement, Doug Davidoff
    You can also watch the video version of the show on our page
    Thanks for listening and remember to just say no to shitty RevOps!

    Episode 76: Reporting and Analytics - From Overwhelming and Inefficient to Valuable and Actionable

    Episode 76: Reporting and Analytics - From Overwhelming and Inefficient to Valuable and Actionable

    It’s easy to set up reports today, leading to inefficient and confusing data instead of clarity and alignment. Doug and Jess talk through how we should view and think about data and analytics and some common mistakes made when creating reports.

    If you like the show, please subscribe and share the episode. For updates on new episodes follow us on:
    Twitter/X: @dougdavidoff, @JessDCardenas & @demandcreator
    LinkedIn: Lift Enablement, Doug Davidoff
    You can also watch the video version of the show on our page
    Thanks for listening and remember to just say no to shitty RevOps!

    Episode 75: The Cookieless Future: What it Means for RevOps (Feat. Drew Davidoff)

    Episode 75: The Cookieless Future: What it Means for RevOps (Feat. Drew Davidoff)

    Let’s give a warm welcome to our Director of Product and Development, Drew Davidoff. Drew joins the show today to discuss his insights and take on the cookieless future and the impact it’ll have on Marketing and RevOps.

    If you like the show, please subscribe and share the episode. For updates on new episodes follow us on:
    Twitter/X: @dougdavidoff, @JessDCardenas & @demandcreator
    LinkedIn: Lift Enablement, Doug Davidoff
    You can also watch the video version of the show on our page
    Thanks for listening and remember to just say no to shitty RevOps!

    Episode 74: A Twist on Gratitude and Appreciation in Business

    Episode 74: A Twist on Gratitude and Appreciation in Business

    Happy Thanksgiving! This episode’s topic is gratitude. There’s no way you’ll leave this episode without a smile on your face if not for the fact that you can’t be sad listening to The Sesame Street theme song.

    If you like the show, please subscribe and share the episode. For updates on new episodes follow us on:
    Twitter/X: @dougdavidoff, @JessDCardenas & @demandcreator
    LinkedIn: Lift Enablement, Doug Davidoff
    You can also watch the video version of the show on our page
    Thanks for listening and remember to just say no to shitty RevOps!

    Episode 73: Behavioral Science Concepts - The Unseen Influences Shaping Your Sales Process

    Episode 73: Behavioral Science Concepts - The Unseen Influences Shaping Your Sales Process

    We’re at it again with more behavioral science concepts. This time talking about how each comes into play in the sales process. Doug and Jess cover present bias, projection bias, regret aversion, information avoidance, and the zero price effect.

    If you like the show, please subscribe and share the episode. For updates on new episodes follow us on:
    Twitter/X: @dougdavidoff, @JessDCardenas & @demandcreator
    LinkedIn: Lift Enablement, Doug Davidoff
    You can also watch the video version of the show on our page
    Thanks for listening and remember to just say no to shitty RevOps!

    Episode 72: The Secret to Change Management Success In a Business Environment of Constant Change

    Episode 72: The Secret to Change Management Success In a Business Environment of Constant Change

    Are traditional change management approaches still relevant today? Given the constantly changing business landscape, things look different now and we need to approach change management differently.

    If you like the show, please subscribe and share the episode. For updates on new episodes follow us on:
    Twitter/X: @dougdavidoff, @JessDCardenas & @demandcreator
    LinkedIn: Lift Enablement, Doug Davidoff
    You can also watch the video version of the show on our page
    Thanks for listening and remember to just say no to shitty RevOps!

    Episode 71: CRM Adoption vs Utilization - How They're Different and Why It's Important

    Episode 71: CRM Adoption vs Utilization - How They're Different and Why It's Important

    Whenever CRM implementation is a topic of discussion, adoption and utilization are usually two words that aren’t far behind. Everyone wants adoption and utilization of their new system, but what people don’t realize is that they use these words interchangeably. When in reality they mean two different things. Adoption refers to the overall acceptance and use of the CRM system by the team and utilization refers to how effectively the team uses the CRM system to achieve their goals.

    If you like the show, please subscribe and share the episode. For updates on new episodes follow us on:
    Twitter/X: @dougdavidoff, @JessDCardenas & @demandcreator
    LinkedIn: Lift Enablement, Doug Davidoff
    You can also watch the video version of the show on our page
    Thanks for listening and remember to just say no to shitty RevOps!

    Episode 70: The OODA Loop Explained - How It Can Help You Make Better, Faster Decisions

    Episode 70: The OODA Loop Explained - How It Can Help You Make Better, Faster Decisions

    Observe, Orient, Decide, Act - OODA Loop. If you haven’t heard about this framework before, OODA Loop was developed by Strategist and US Air Force Colonel, John Boyd. It’s a four-step process for making effective decisions in chaotic and high-stress situations. Doug and Jess take this framework, dig into it, and walk through how we can utilize this framework in our business.

    If you like the show, please subscribe and share the episode. For updates on new episodes follow us on:
    Twitter/X: @dougdavidoff, @JessDCardenas & @demandcreator
    LinkedIn: Lift Enablement, Doug Davidoff
    You can also watch the video version of the show on our page
    Thanks for listening and remember to just say no to shitty RevOps!

    Episode 69: Tackling Tech Debt - How to Manage and Mitigate Its Effects

    Episode 69: Tackling Tech Debt - How to Manage and Mitigate Its Effects

    Tech debt is widely talked about today, but it means different things to various people. In this episode, expect to gain a better understanding of what tech debt is, how it manifests, what limitations it can bring, and how you can go about mitigating it. There is no way around tech debt, so we might as well learn how to manage it.

    If you like the show, please subscribe and share the episode. For updates on new episodes follow us on:
    Twitter/X: @dougdavidoff, @JessDCardenas & @demandcreator
    LinkedIn: Lift Enablement, Doug Davidoff
    You can also watch the video version of the show on our page
    Thanks for listening and remember to just say no to shitty RevOps!

    Episode 68: The Behavioral Science Behind Decision Making - Insights from 6 Psychological Concepts

    Episode 68: The Behavioral Science Behind Decision Making - Insights from 6 Psychological Concepts

    Bring back the behavioral science concepts! Doug and Jess walk through six concepts that all relate to making decisions. Those concepts include: chunking, decision fatigue, staging, elimination by aspects, decision inertia, and substitution. Here are the definitions of each (From Behavioral Economics):

    • Chunking: When the same information is presented in a different form that is easier to process, our ability to receive and remember it is greater. 
    • Decision Fatigue: Long sessions of decision making can lead to poor choices.
    • Staging: When people make complex or long decisions, such as buying a car, they tend to successively explore their options. This includes what information to focus on, as well as choices between attributes and alternatives.
    • Elimination by Aspects: Decision makers gradually reduce the number of alternatives in a choice set, starting with the most important one.
    • Decision Inertia: The endurance of a stable state associated with inaction and the concept of status quo bias

    Substitution: The strategy of replacing a distant or abstract reward with a more immediate or tangible incentive to motivate individuals to engage in desirable behaviors or achieve long-term goals.


    If you like the show, please subscribe and share the episode. For updates on new episodes follow us on:
    Twitter/X: @dougdavidoff, @JessDCardenas & @demandcreator
    LinkedIn: Lift Enablement, Doug Davidoff
    You can also watch the video version of the show on our page
    Thanks for listening and remember to just say no to shitty RevOps!

    Episode 67: What is Go-to-Market Strategy & How to Define It

    Episode 67: What is Go-to-Market Strategy & How to Define It

    While the term Go-to-Market (GTM) Strategy has been around since the beginning of business-time, people have become fascinated with how it works. This term has gone from forever existing to being brand new, so today Doug and Jess are digging into what GTM strategy really is.

    Questions/Topics Addressed: 

    • How does Doug define GTM strategy? 
    • 5 Questions that You Need to Answer to have a GTM Strategy
    • Would you rather have good strategy or good execution? 
    • How often should you be talking about your GTM strategy?

    If you like the show, please subscribe and share the episode. For updates on new episodes follow us on:
    Twitter/X: @dougdavidoff, @JessDCardenas & @demandcreator
    LinkedIn: Lift Enablement, Doug Davidoff
    You can also watch the video version of the show on our page
    Thanks for listening and remember to just say no to shitty RevOps!

    Episode 66: Making Marketing Attribution Worth Your Time

    Episode 66: Making Marketing Attribution Worth Your Time

    Marketing attribution has Doug feeling a little salty today. He and Jess dig into whether or not marketing attribution is a waste of time.

    Questions/Topics Addressed: 

    • What is marketing attribution? 
    • Where does attribution marketing work? 
    • Attribution Models
    • How do you measure marketing attribution?

    If you like the show, please subscribe and share the episode. For updates on new episodes follow us on:
    Twitter/X: @dougdavidoff, @JessDCardenas & @demandcreator
    LinkedIn: Lift Enablement, Doug Davidoff
    You can also watch the video version of the show on our page
    Thanks for listening and remember to just say no to shitty RevOps!

    Best of RevOps Show: Episode 48: The Impact of Sales Methodologies

    Best of RevOps Show: Episode 48: The Impact of Sales Methodologies

    Sales and sales strategy is where Doug comes from. It will always hold a special place in his heart. It's also "the last mile" for organizations. Doug sees, too often, companies that are getting 80-90% of it right only to falter when it comes to implementing their sales approach and methodology.

    If you want to scale growth, you must master a methodology, and in this episode we're resharing, Doug does one of his favorite things - dispels popular myths to provide a no-BS perspective on what works.

    If you like the show, please subscribe and share the episode. For updates on new episodes follow us on:
    Twitter/X: @dougdavidoff, @JessDCardenas & @demandcreator
    LinkedIn: Lift Enablement, Doug Davidoff
    You can also watch the video version of the show on our page
    Thanks for listening and remember you can't solve your upstream problems, downstream.