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    Uncle Marv's IT Business Podcast

    A show ​for IT Professionals and Managed Service Providers. This show provides actionable advice and tips that can help you grow and thrive in the competitive tech industry. We help you run your business better, smarter, and faster.
    en-us255 Episodes

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    Episodes (255)

    609 Practical Tips for Cash Flow Management

    609 Practical Tips for Cash Flow Management

    In this episode of the IT Business podcast, Uncle Marv discusses cash flow management with Heather Zeitzwolfe, a CPA and profit strategist. They delve into the importance of understanding the difference between profit and cash flow, emphasizing the significance of tracking business finances effectively.

    Heather highlights the distinction between profit and cash flow, stressing that profit is what remains after expenses are deducted, while cash flow refers to the movement of money in and out of a business. She emphasizes the need for business owners to track their finances diligently to avoid confusion between profit and available cash.

    Moreover, Heather suggests using tools like QuickBooks to visualize cash flow effectively, enabling business owners to monitor money coming in and going out. By understanding the timing of cash flows and maintaining reserves, businesses can navigate uncertainties and ensure financial stability.

    Heather's approach blends her analytical skills with creativity to help clients interpret financial data and strategize for the future. Her unique focus on working with vegan clients showcases her commitment to ethical alignment in her business partnerships.

    === Time Stamped Highlights: 

    • 02:29 - Introduction of Heather Zeitzwolfe, a CPA specializing in virtual CFO services.
    • 03:27 - Discussion on the difference between profit and cash flow.
    • 05:28 - Importance of tracking business finances effectively.
    • 09:19 - Tips for understanding cash flow early in business operations.
    • 31:24 - Blending analytical skills with creativity in financial services.
    • 37:40 - Ethical considerations in client partnerships for a vegan CPA.

    === Links from the show

    Website: Zeitzwolfe Accounting

    Navigating Taxes for Solopreneurs Workbook: https://tinyurl.com/43kt4nu3

    Florida Man Tapworm Update: https://tinyurl.com/2rdjv7yj

    Florida Man extorted over $80k from wife: https://tinyurl.com/3cynwbm4

    === Show Information

    Website: https://www.itbusinesspodcast.com/

    Host: Marvin Bee

    Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ

    Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?

    One-Time Donation: https://www.buymeacoffee.com/unclemarv

    === Music: 

    Song: Upbeat & Fun Sports Rock Logo

    Author: AlexanderRufire

    License Code: 7X9F52DNML - Date: January 1st, 2024

    608 Billing Tip: Devil in the Details

    608 Billing Tip: Devil in the Details

    Join me as I share insights gained from my attorney clients to help you enhance your billing practices and cash flow. Listen in as I recount a pivotal moment during a technology business review with a law firm client that sparked a realization about the power of detailed invoicing. This episode is packed with valuable advice on how to present your services in a way that not only satisfies clients but also prompts swift payment, placing them in that top tier of prompt payers.

    We explore common billing practices among Managed Service Providers (MSPs) and why a departure from industry norms has led to remarkable improvements in client relationships and business operations. You'll hear firsthand how being meticulous with your invoice details can transform the speed at which you receive payments, turning an often-overlooked aspect of business into a strategic advantage. Tune in to discover strategies that could lead to your invoices being paid within minutes of delivery, just as I experienced with my fastest-paying client.

    === Show Information

    Website: https://www.itbusinesspodcast.com/

    Host: Marvin Bee

    Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ

    Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?

    One-Time Donation: https://www.buymeacoffee.com/unclemarv

    === Music: 

    Song: Upbeat & Fun Sports Rock Logo

    Author: AlexanderRufire

    License Code: 7X9F52DNML - Date: January 1st, 2024

    607 Star Studded Super Show Special

    607 Star Studded Super Show Special

    Our latest episode welcomes a panel brimming with influential voices, including Juan Fernandez from SuperOps, Uncle Marv of the IT Business Podcast, Paco Lebron from MSP Unplugged, Eric Anthony of All Things MSP, and Eric Simpson from MSP Mastered. These leaders share their insights on transitioning from isolation to collaboration and the critical role of knowledge sharing and mutual support to elevate the sector.

    The episode kicks off with Juan Fernandez welcoming listeners to a star-studded show from SuperOps, highlighting the significance of community in the managed services sector. The hosts emphasize the value of collaboration and sharing within communities, showcasing how these interactions can drive industry progress.

    The discussion unfolds with each guest sharing their unique journey into community building within the IT business landscape. Marv recounts his podcasting journey that started from filling in for a hiatus and evolved into a platform for sharing knowledge and supporting businesses. Eric Anthony shares his transition from an MSP to a vendor role, leading him to establish All Things MSP as a means to give back and assist MSPs with non-technical aspects of their businesses.

    Paco Lebron's story reflects a similar theme of learning and collaboration within communities like Podnutz network, inspiring him to co-found MSP Unplugged and emphasize the value of sharing knowledge and fostering collaboration among competitors in the industry. The conversation also touches on the importance of diversity and inclusion in the industry, recognizing the need for more female representation and empowerment within these communities.

    ===== Links from the show

    Juan Fernandez, SuperOps

    Paco Lebron, MSP Unplugges

    Eric Anthony, All Things MSP

    Erick SImpon, Channel Mastered

    === Show Information

    Website: https://www.itbusinesspodcast.com/

    Host: Marvin Bee

    Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ

    Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?

    One-Time Donation: https://www.buymeacoffee.com/unclemarv

    === Music: 

    Song: Upbeat & Fun Sports Rock Logo

    Author: AlexanderRufire

    License Code: 7X9F52DNML - Date: January 1st, 2024

    606 Cork Inc.: The Cyber Warranty Solution for MSPs

    606 Cork Inc.: The Cyber Warranty Solution for MSPs

    Navigating Cyber Coverage: Cork's Warranty vs. Traditional Insurance

    Nick Wolf introduces Cork Inc., a cyber warranty solution for MSPs to resell to their clients, offering financial coverage and quick access to funds in case of incidents. Unlike cyber insurance, Cork's warranty can cover expenses like ransomware payments, wire transfer losses, and phishing attacks, while also paying off cyber insurance deductibles. The episode emphasizes the ease of onboarding with Cork, requiring only one warranty license for MSPs to start offering this service to their clients.

    The discussion delves into Cork's unique selling point of real-time visibility through APIs, eliminating the need for lengthy security questionnaires and providing instant access to client data for efficient coverage assessment. Nick Wolf clarifies that Cork's pricing is based on coverage amount rather than company size or revenue, making it straightforward for MSPs to offer this service to a wide range of clients. The episode concludes with insights into Cork's team composition, including industry veterans from Datto, and their approach to educating end-users on the benefits of cyber warranties.

    We also explore the pathway to becoming a Cork reseller, including the minimal requirements and the non-restrictive approach Cork takes towards client types. If you're an MSP looking to broaden your offerings with a unique market solution that can complement cyber insurance, this conversation highlights the benefits and considerations of adding cyber warranties to your service portfolio. 

    === Show Information

    Website: https://www.itbusinesspodcast.com/

    Host: Marvin Bee

    Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ

    Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?

    One-Time Donation: https://www.buymeacoffee.com/unclemarv

    === Music: 

    Song: Upbeat & Fun Sports Rock Logo

    Author: AlexanderRufire

    License Code: 7X9F52DNML - Date: January 1st, 2024

    605 Inside the National Society of IT Service Providers

    605 Inside the National Society of IT Service Providers

    In this episode, Uncle Marv introduces the topic of the NSITSP, highlighting the necessity for IT service providers to have a voice in shaping industry standards and regulations. Amy Babinchak joins the discussion, shedding light on the origins of NSITSP and its mission to professionalize the IT industry by establishing codes of conduct and ethics.

    NSITSP stands for the National Society of IT Service Providers, a professional association representing SMB (small and medium business) IT consultants. They focus on education, professionalism, and promoting growth within the IT industry. NSITSP offers membership opportunities that provide access to webinars, online training, and professional development resources for IT consultants.

    The conversation delves into the parallels between IT services and other regulated industries like auto repair or accounting, emphasizing the need for clear standards and career progression within IT services. The NSITSP aims to enhance the credibility of the IT industry by promoting ethical practices and fostering a sense of professionalism among service providers.

    Moreover, Uncle Marv and Amy discuss the challenges faced by IT professionals in gaining recognition and influence in legislative matters. The NSITSP's efforts to educate members on legislative issues, provide legislative tracking, and empower self-representation signify a step towards ensuring that IT service providers have a seat at the table in policy discussions.

    === Links from the show

    Website: https://nsitsp.org/

    === Show Information

    Website: https://www.itbusinesspodcast.com/

    Host: Marvin Bee

    Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ

    Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?

    One-Time Donation: https://www.buymeacoffee.com/unclemarv

    === Music: 

    Song: Upbeat & Fun Sports Rock Logo

    Author: AlexanderRufire

    License Code: 7X9F52DNML - Date: January 1st, 2024

    604 Uncle Marv Live

    604 Uncle Marv Live

    Join me as I unpack the latest in IT business strategies and the sheer hilarity of the Florida Man Games. Listen in as I share the surprising turn of events that led to the Games becoming a major spectacle in St. Augustine and provide a rundown of the quirky competitions that ensued. But that's not all; I also discuss the exciting announcement of our Amazon gift card winner. The conversation then shifts to important business matters, including a CEO transition at Syncro and a declaration of March as Money Month, complete with expert guests to guide you through financial do's and don'ts.

    Dive into a personal narrative as I recount a near-fatal choking incident that led to an ER visit. This story not only explains recent changes in my demeanor but also paves the way for my increased focus on health, which listeners can explore further in my new Unhealthy Podcast. Amidst the tech talk, I also extend an invitation to my colleague Eric to join me for a live-streaming adventure at the Florida Man Games, showcasing our community's lighter side.

    Finally, the discussion turns to a crucial topic for any IT business owner: maximizing profits through strategic pricing. I share billing strategies learned from my attorney clients and discuss the importance of valuing your services without seeking permission to raise rates. I recount a personal experience where a standoff over my rates with a tenacious client became a watershed moment in my business, teaching me the value of standing my ground and the power of respectful business relations. 

    === Links form the show

    2024 IT Business Owners Group Member Cruise: https://itbog.org/cruise/

    Florida Man Games Recap Video: http://tinyurl.com/2r2r3y9d

    Florida Man Radio Returns to Full Strength: http://tinyurl.com/4zekjybh

    === Show Information

    Website: https://www.itbusinesspodcast.com/

    Host: Marvin Bee

    Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ

    Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?

    One-Time Donation: https://www.buymeacoffee.com/unclemarv

    === Music: 

    Song: Upbeat & Fun Sports Rock Logo

    Author: AlexanderRufire

    License Code: 7X9F52DNML - Date: January 1st, 2024

    603 Community and Peer Groups with Amy Babinchak

    603 Community and Peer Groups with Amy Babinchak

    Ever wondered what it's like to navigate the twists and turns of the ever-evolving IT landscape while building a supportive community? Join us as we sit down with the remarkable Amy Babinchak, an IT community stalwart, to unravel her journey from managing her own MSP to championing Third Tier. Amy's story is a testament to the adaptability and innovation that’s necessary to thrive in the tech industry. She brings to the table a plethora of insights on how IT professionals can keep their skills sharp and their connections strong amidst rapid technological changes.

    The discussion delves into the evolution of ThirdTier from providing technical support to offering peer groups and educational resources. Amy highlights the success of their learning groups, like the Intune group, which focuses on practical implementation and shared learning experiences among IT professionals. 

    Amy underscores the value of trusted relationships and open communication within peer groups, contrasting them with casual Facebook groups. The episode explores the challenges faced by IT professionals in balancing personal and professional life, emphasizing the need for genuine support and shared experiences to navigate the complexities of running an IT business effectively.

    === Links from the show

    Support for IT Pros: https://www.thirdtier.net/

    Intune, MeM, Lighthouse and Defender Facebook: https://www.facebook.com/groups/endpointmanager/

    Ransomware and Security Facebook: https://www.facebook.com/groups/294961199808751

    Research and Advisory Services: https://techaisle.com/

    === Show Information

    Website: https://www.itbusinesspodcast.com/

    Host: Marvin Bee

    Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ

    Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?

    One-Time Donation: https://www.buymeacoffee.com/unclemarv

    === Music: 

    Song: Upbeat & Fun Sports Rock Logo

    Author: AlexanderRufire

    License Code: 7X9F52DNML - Date: January 1st, 2024

    Florida Man Games and Diversity

    Florida Man Games and Diversity

    Uncle Marv kicks off the episode by highlighting the eccentric Florida Man Games, where participants engage in unique and wild competitions. The event draws a massive crowd and features teams like Swamp Ass making waves with their dominating performances. Viewers are encouraged to check out the live stream on the Florida Man Games website to witness the mayhem firsthand.

    Transitioning to a more serious topic, there comes a time when the unexpected shakes up the status quo, and that's precisely what went down with Emily Glass's departure from Syncro. Her exit not only sent shockwaves through the tech community but also reignited the essential conversation about diversity in the workplace. 

    Uncle Marv reflects on his evaluation of Syncro as a potential platform for his business and provides insights into the challenges faced by companies like Syncro in balancing product development with diversity initiatives. He challenges listeners to move beyond resistance towards diversity efforts and focus on improving their skills and performance in the industry.

    === Links from the show

    Florida Man Games: http://tinyurl.com/bdw4py8u

    Emily Glass leaves Syncro: http://tinyurl.com/57uzpdsw

     

    === Show Information

    Website: https://www.itbusinesspodcast.com/

    Host: Marvin Bee

    Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ

    Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?

    One-Time Donation: https://www.buymeacoffee.com/unclemarv

    === Music: 

    Song: Upbeat & Fun Sports Rock Logo

    Author: AlexanderRufire

    License Code: 7X9F52DNML - Date: January 1st, 2024

    601 Community: All Things MSP

    601 Community: All Things MSP

    The episode kicked off with a focus on the current cybersecurity landscape, particularly the Screen Connect issue and ConnectWise's response. Timely and effective responses to such incidents are critical, and Eric shed light on the importance of community within the IT sector in tackling these challenges. The role of IT community is essential in fostering a collaborative environment where shared experiences and knowledge can lead to improved security measures and IT strategies.

    All Things MSP Group and Educational Content

    Eric Anthony shares the origin of the "All Things MSP" Facebook group and his motivation for starting it. The discussion also touches on the educational content, including a planned mini-class on preparing help desks for AI. Our conversation then expands to the role of community in IT, a topic Eric knows well through his work at Egnyte.

    The MSP industry is a treasure trove of opportunities, and we're mapping out the terrain for you. From the expanding role of managing Microsoft 365 to the emerging influence of AI tools like Chat GPT and Microsoft Co-pilot, we share strategies that help desks can employ to stay ahead of the curve. We'll also challenge the assumption that social media is the best place for community building. 

    Additionally, we highlight the collaboration with Super Ops for an upcoming show, where we'll be joined by other community members to share insights and experiences from the IT industry. 

    === Links from the show

    All Things MSP: https://www.facebook.com/groups/allthingsmsp

    Aces Conference: https://acesconf.com/

    Doctors Remove 150 Live Bugs from nose of Florida Man: http://tinyurl.com/28z6xe9r

    === Show Information

    Website: https://www.itbusinesspodcast.com/

    Host: Marvin Bee

    Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ

    Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?

    One-Time Donation: https://www.buymeacoffee.com/unclemarv

    === Music: 

    Song: Upbeat & Fun Sports Rock Logo

    Author: AlexanderRufire

    License Code: 7X9F52DNML - Date: January 1st, 2024

    600 The Junior Chronicles and Smart Coffee

    600 The Junior Chronicles and Smart Coffee

    You're invited to crack the code on our in-house lexicon for the various 'juniors' making waves in the field. 

    (00:09) IT Business Podcast Episode Glossary

    Not only do I share a story about our friend CJ, the so-called Cisco Junior, I introduce Uncle Marv's ITB glossary for different types of 'juniors' in the IT field. I define a Tech Junior (TJ) as someone new and eager to learn, an Owner Junior (OJ) as a business owner with a DIY approach to IT, and an Admin Junior (AJ) as an administrative professional overstepping into IT tasks. I also recount a recent interaction with CJ regarding an email about a printer issue, illustrating the challenges of communication and problem-solving in IT support. 

    (15:29) Review of Keurig K Supreme Smart

    I share my experience with a nifty tool I've come across and provide a link in the show notes for those interested. Additionally, I discuss my recent purchase of the new Keurig K Supreme Smart Coffee Maker, highlighting its innovative features like multi-stream technology, Brew ID, and the associated app. I note that the Brew ID has been impressive, recognizing nearly all the K cups I've used, allowing for a customizable brewing experience. Finally, I mention an intriguing product, an LED light bar designed for off-road vehicles, which at first glance, I mistook for a piece of podcasting equipment. 

    Remember, using my Amazon link for your purchases helps support the show without extra cost to you.

    Remember to check out SuperOps, which offers a 21-day free trial of their complete suite of MSP tools.

    === Links from today's show

    Klein Tools Automatic Wire Stripper: https://amzn.to/3T0hrSU

    Keurig K-Supreme SMART Coffee Maker: https://amzn.to/3SYtMa5

    LED Off Road Light Bar: https://amzn.to/3SHCiJk

    SuperOps 21-Day Free Trial: https://superops.com/signup?marvin

    === Show Information

    Website: https://www.itbusinesspodcast.com/

    Host: Marvin Bee

    Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ

    Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?

    One-Time Donation: https://www.buymeacoffee.com/unclemarv

    === Music: 

    Song: Upbeat & Fun Sports Rock Logo

    Author: AlexanderRufire

    License Code: 7X9F52DNML - Date: January 1st, 2024

    599 Be a Better Leader

    599 Be a Better Leader

    Importance of Effective Communication in Business

    Listen in as we unravel the complex layers of communication and conflict resolution that IT professionals often grapple with when they step away from their machines and into leadership roles. We touch on a variety of challenges that tech experts face, from enhancing their leadership abilities to managing the return of cloud-based workloads to on-premises solutions, offering insights that aim to refine your leadership skills in an ever-evolving business landscape.

    Karen and I shed light on the critical nature of respecting personal time within professional settings and how assertiveness in communication can uphold that respect. We dissect the concept of shared responsibility in both workplace relationships and personal interactions, underlining the 50/50 approach to conflict resolution. We dive further into the intricacies of training and onboarding, stressing the dual responsibilities leaders and employees share in fostering a productive and engaged learning environment. 

    Karen highlights the impact of communication on business relationships, emphasizing the need for tech professionals to enhance their communication skills to foster positive interactions with clients and colleagues.

    The Importance of Proactive Leadership

    Our conversation takes you through the importance of assertive leadership, proactive strategies to create a thriving workplace culture, and the essential tools to prepare for successful negotiations and challenging dialogues.  The conversation also touches on the common challenges leaders face, like time constraints and lack of knowledge, which can lead to a reactive rather than proactive approach to management. 

    We explore simple, free strategies to improve workplace communication, emphasizing the importance of ceasing gossip to build trust among team members. Karen recommends using breathing exercises, like box breathing, to maintain composure during challenging moments, whether it's presenting at a meeting or navigating conflict resolution.

    Despite encountering some audio glitches, the conversation provides valuable takeaways for IT professionals. We explore the complexities of communication in professional environments, shedding light on the challenges and opportunities for individuals looking to elevate their leadership and communication competencies in the IT sector.

    Links from the show: 

    Cairn (Human Made Rock Stack): http://tinyurl.com/37zr7yn2

    Why Companies are Leaving the Cloud: http://tinyurl.com/yc2yt5nz

    ConnectWise Revolutionizes the Future with Robotic Process Automation (RPA): http://tinyurl.com/59bc2uhh

    Applications Open for ConnectWise PitchIT Program: http://tinyurl.com/4uyzxy4h

    Florida Man Arrested at WaWa over Handicap Spot: http://tinyurl.com/5fe99wu8

    Website: https://karenknab.com/

    === Show Information

    Website: https://www.itbusinesspodcast.com/

    Host: Marvin Bee

    Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ

    Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?

    One-Time Donation: https://www.buymeacoffee.com/unclemarv

    === Music: 

    Song: Upbeat & Fun Sports Rock Logo

    Author: AlexanderRufire

    License Code: 7X9F52DNML - Date: January 1st, 2024

    598 Mastering Assertive Leadership: A Deep Dive with Karen Knab

    598 Mastering Assertive Leadership: A Deep Dive with Karen Knab

    Leadership Styles and Effective Communication

    Tune in as we revisit the four predominant leadership styles – aggressive, passive, passive-aggressive, and assertive – and discuss how an assertive approach, which harmonizes honesty with respect, can cultivate a climate of trust and clarity. Our exchange also delves into how feedback, despite its intent, is often perceived and the art of appreciating assertive communication when on the receiving end.

    The conversation then pivots to the crucial skill of conflict resolution, as we explore a practical four-step method for expressing frustrations constructively within professional environments. Using the relatable scenario of dealing with late payments from clients or vendors, we highlight the value of assertive communication in maintaining professional relationships and the importance of setting clear expectations from the outset. For those feeling more passive, fear not – we share strategies and insights on developing assertiveness, a skill that can be honed to confidently enforce boundaries and handle conflicts with finesse. 

    We also address the challenge of maintaining an assertive mindset when dealing with clients who do not prioritize timely payments, offering valuable insights for IT professionals. 

    Finally, we shift our focus to the dynamics of assertive leadership in collaborative settings and subcontractor management. Listen in as I share strategies for fostering participation and idea-sharing among team members, ensuring everyone's perspective is valued. We tackle the Star Trek analogy of effective decision-making in a utopian team environment and how assertive, inclusive leadership can prevent resentment and dissatisfaction. Moreover, we dissect the complexities of working with subcontractors, stressing the necessity of clear expectations and mutual respect to mitigate potential leadership and business process disruptions. 

    Summary

    • The four styles of leadership discussed are aggressive, passive, passive-aggressive, and assertive, each characterized by different dimensions of honesty, kindness, and respect.
    • Maintaining an assertive mindset involves being in the right headspace, using a framework for assertive communication, and approaching conversations with rationality and reason.
    • A framework for assertive communication includes identifying the bothersome action or behavior, understanding associated feelings, defining the desired outcome or boundary, and determining the next steps if nothing changes.

    Links from the show: 

    Website: https://karenknab.com/

     

    === Show Information

    Website: https://www.itbusinesspodcast.com/

    Host: Marvin Bee

    Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ

    Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?

    One-Time Donation: https://www.buymeacoffee.com/unclemarv

    === Music: 

    Song: Upbeat & Fun Sports Rock Logo

    Author: AlexanderRufire

    License Code: 7X9F52DNML - Date: January 1st, 2024

    597 Mastering Communication and Leadership with Karen Knab

    597 Mastering Communication and Leadership with Karen Knab

    The road to successful leadership is paved with exceptional communication skills, and this episode lays out the map. We break down the science behind why we react the way we do and how understanding the four communication styles—aggressive, passive, passive-aggressive, and assertive—can revolutionize our interpersonal relationships. 

    The episode begins with Marvin introducing Karen and her background as a marriage and family therapist before transitioning into executive leadership coaching. Karen emphasizes the importance of leadership skills, even for solopreneurs, as they are essential for managing customer and vendor relationships. 

    We venture into the realm of the human brain, dissecting how our prefrontal cortex and amygdala dictate our communicative behavior, particularly under stress. This neurological tour sets the stage for understanding why we react the way we do and how to harness the power of assertive communication.

    The conversation then delves into the different components of communication - verbal and non-verbal. Karen highlights that non-verbal communication, which includes tone of voice, body language, and appearance, can make up 70 to 90% of our overall message. This becomes particularly important in written communication, such as emails and text messages, where non-verbal cues are absent. 

    The episode concludes with a teaser for the next episode of the podcast, where Karen will discuss the key to assertive communication. 

    Summary: 

    • Nature's prefrontal cortex and amygdala affect communication styles, with the former enabling rational thought and the latter triggering fight or flight responses.
    • Aggressive, passive, and passive-aggressive communication styles impact relationships and conflict resolution through verbal and nonverbal behaviors.
    • Assertive communication is key for effective interactions, influenced by self-awareness and leadership development.

    Links from the show: 

    Website: https://karenknab.com/

     

    === Show Information

    Website: https://www.itbusinesspodcast.com/

    Host: Marvin Bee

    Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ

    Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?

    One-Time Donation: https://www.buymeacoffee.com/unclemarv

    === Music: 

    Song: Upbeat & Fun Sports Rock Logo

    Author: AlexanderRufire

    License Code: 7X9F52DNML - Date: January 1st, 2024

    596 Community - IT Business Owners Group

    596 Community - IT Business Owners Group

    Join me as I reconnect with Scott Sanders, founder of the IT Business Owners Group, to explore the thriving community he's built for IT professionals. Since our last conversation in 2019, Scott shares the remarkable organic growth of their Facebook group, which has blossomed into an essential hub for knowledge-sharing and peer support among IT business owners.

    Scott shares the history of the group, which started on LinkedIn and later moved to Facebook, where it has grown organically for the past eight years. The group provides a platform for IT business owners to network, share knowledge, and support each other in navigating the challenges of business ownership. 

    Scott also talks about the upcoming 2024 IT Bog Member Cruise, which is scheduled for November 8-11 out of Port Canaveral. He emphasizes the importance of creating a unique experience for attendees, focusing on activities and enjoyment rather than traditional conference room sessions. The conversation touches on the challenges of organizing events during the COVID-19 pandemic and the impact of the pandemic on business operations. 

    The episode provides insights into the dynamics of community building in the IT industry and the value of in-person networking events for IT business owners. Scott and Marvin's conversation offers a glimpse into the supportive and collaborative nature of the IT Business Owners Group and its role in fostering a sense of community among its members.

    === Links from the show

    ITBOG Facebook Group: https://www.facebook.com/groups/ITBusinessOwnersGroup

    ITBOG Website & Member Site: https://itbog.org/

    Florida Man Runs into Thrift Store Naked: http://tinyurl.com/mswd7sw2

    Florda Man Runs Naked Down Highway: http://tinyurl.com/4ee8ehc7

     

     

    === Show Information

    Website: https://www.itbusinesspodcast.com/

    Host: Marvin Bee

    Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ

    Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?

    One-Time Donation: https://www.buymeacoffee.com/unclemarv

    === Music: 

    Song: Upbeat & Fun Sports Rock Logo

    Author: AlexanderRufire

    License Code: 7X9F52DNML - Date: January 1st, 2024

    595 Decoding the SonicWall Acquisition of Solutions Granted

    595 Decoding the SonicWall Acquisition of Solutions Granted

    This episode peels back the layers, revealing how Sonic Wall's recent business moves are reshaping the landscape for MSPs. Michael Creen, a seasoned partner since the days of dial-up, and Michelle Ragusa-McBain, a Sonic Wall visionary, join forces to discuss the game-changing acquisition. 

    Michael and Michelle expressed their excitement about the acquisition and highlight the importance of the partnership, the revamping of the Secure First partner program, and the expansion of SonicWall's portfolio to better support their partners.

    The key takeaways from the podcast are: 

    • Discussion of SonicWall's acquisition of Solutions Granted and its impact on MSPs.
    • Strategic alignment between Sonic Wall and Solutions Granted.
    • Revamping of the Secure First partner program, including increased incentives and co-marketing opportunities.

    === Links from the show

    https://www.sonicwall.com/

    https://solutionsgranted.com/

    Angry Florida Man Assaults Circle K Cashier with Chocolate Egg: http://tinyurl.com/2uvku4p9

    === Music: 

    Song: Upbeat & Fun Sports Rock Logo

    Author: AlexanderRufire

    License Code: 7X9F52DNML - Date: January 1st, 2024

     

    === Show Information

    Website: https://www.itbusinesspodcast.com/

    Host: Marvin Bee

    Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ

    Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?

    One-Time Donation: https://www.buymeacoffee.com/unclemarv

    === Music: 

    Song: Upbeat & Fun Sports Rock Logo

    Author: AlexanderRufire

    License Code: 7X9F52DNML - Date: January 1st, 2024

    594 Supercharge Your IT Business with SuperOps

    594 Supercharge Your IT Business with SuperOps

    We're not just talking tech—we're talking revolution.

    Juan, taking us through his evolution from an MSP owner to a pivotal role at SuperOps, shares his passion for creating process-driven tools, a vision now being realized within his new tech family. Meanwhile, Nancy, affectionately dubbed the "Queen of the Americas," offers a sneak peek into her impactful endeavors. In a twist, we delve into our personal histories with tattoos and my own tryst with an earring, blending personal anecdotes with the nitty-gritty of ITSM advancements.

    Prepare to be enlightened by the role of AI in transforming the MSP landscape, as we discuss SuperOps' in-house AI-driven automation. Discover how this proprietary technology is not just changing the game in ticket management and predictive device issue resolution but also elevating customer service by enhancing communication without losing the human touch. 

    SuperOps, under the leadership of industry veterans like Juan and Nancy, is not only redefining ITSM but also nurturing the very community that sustains it. With their integrated tools, community focus, and a dash of humor, they're paving the way for a future where technology and humanity go hand in hand.

    === Links from today's show

    Website: https://superops.com/

    Want a Demo?: https://superops.ai/demo?src=marvin

    Join the SuperOps Community: https://community.superops.ai/

    === Music: 

    Song: Upbeat & Fun Sports Rock Logo

    Author: AlexanderRufire

    License Code: 7X9F52DNML - Date: January 1st, 2024

    === Show Information

    Website: https://www.itbusinesspodcast.com/

    Host: Marvin Bee

    Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ

    Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?

    One-Time Donation: https://www.buymeacoffee.com/unclemarv

    === Music: 

    Song: Upbeat & Fun Sports Rock Logo

    Author: AlexanderRufire

    License Code: 7X9F52DNML - Date: January 1st, 2024

    593 Cultivating Super Fans with Brittany Hodak

    593 Cultivating Super Fans with Brittany Hodak

    In the world of IT, customer experience often plays second fiddle to technical expertise. However, Brittany challenges this notion, emphasizing that every element of a business, from the design of your website to the cadence of your emails, contributes to the overarching melody that is the customer journey. She compares this integration to the human body, where every organ works in concert to create a functioning system.

    Brittany points out that customer service is merely a single note in the grand score of customer experience. By focusing on crafting a brand identity that resonates with customers at every touchpoint, businesses can convert satisfied customers into super fans - those devoted advocates who are not only loyal but are also the most compelling promoters of your brand.

    === Linked from today's show

    Britany Website: https://brittanyhodak.com/

    Creating Superfans Podcast: https://brittanyhodak.com/podcast/

    Creating Superfans Book: https://amzn.to/3NSIAEi

    Super Amazing Show: https://www.youtube.com/@brittanyhodakspeaks

    === Sponsors

    Presenting Sponsor - NetAlly: https://www.netally.com/

    Supporting Sponsor - SuperOps: https://superops.com/

    === Music: 

    Song: Upbeat & Fun Sports Rock Logo

    Author: AlexanderRufire

    License Code: 7X9F52DNML - Date: January 1st, 2024

    === Show Information

    Website: https://www.itbusinesspodcast.com/

    Host: Marvin Bee

    Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ

    Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?

    One-Time Donation: https://www.buymeacoffee.com/unclemarv

    === Music: 

    Song: Upbeat & Fun Sports Rock Logo

    Author: AlexanderRufire

    License Code: 7X9F52DNML - Date: January 1st, 2024

    592 AI-as-a-Service with Jimmy Hatzell

    592 AI-as-a-Service with Jimmy Hatzell

    Jimmy brings an entrepreneurial flair to the table, sharing the fire that drives him and the meticulous process behind preparing a revolutionary product for launch. Jimmy's passion for AI is as infectious as it is illuminating, providing not just a glimpse into the future, but a roadmap for IT providers ready to embrace the AI revolution.

    We delve into how AI is reshaping businesses from the ground up, providing insights on how IT providers can leverage this technology to amplify their services. In this conversation, the anticipation builds as we pull back the curtain on the preparation for a groundbreaking product launch, set to revolutionize the way Managed Service Providers (MSPs) operate. Hear about the promise of new AI features like chat assistants and app-builders and learn about the game-changing potential for MSPs to not only resell but also manage these innovative tools, drawing parallels with past technological shifts that have reshaped the industry.

    These innovations hold the promise to not only increase revenue streams for MSPs but also to reshape the way they manage services. The parallels drawn between past technological shifts and the current evolution of the IT sector underscore the magnitude of what’s on the horizon. 

    === 

    Music: Upbeat & Fun Sports Rock Logo

    Author: AlexanderRufire

    License Code: 7X9F52DNML - Date: January 1st, 2024

    === Show Information

    Website: https://www.itbusinesspodcast.com/

    Host: Marvin Bee

    Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ

    Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?

    One-Time Donation: https://www.buymeacoffee.com/unclemarv

    === Music: 

    Song: Upbeat & Fun Sports Rock Logo

    Author: AlexanderRufire

    License Code: 7X9F52DNML - Date: January 1st, 2024

    591 Behind the Mic with Kelsey

    591 Behind the Mic with Kelsey

    Kelsey was mistakenly nominated as the 'best guest' on a podcast she had never been on. Kelsey's career journey is anything but ordinary, and we unravel the twists and turns that led her to this pivotal moment, examining the fresh responsibilities that come with her leadership role. We also sneak a peek behind the curtain of event planning and content creation, along with Kelsey's insights from co-hosting 'Actually a Podcast'—all while fostering deep connections within the MSP community.

    We share a few laughs over the unexpected demographics of our listeners and dissect the strategy behind selecting the most effective platforms for connecting with clients. The cybersecurity stakes are high, and we don't shy away from the critical discussions on privileged access management and user verification at CyberQP—with a side of light-hearted IT jokes to keep things lively. So come for the insights, stay for the humor, and leave with a broader perspective on IT professionalism and cybersecurity awareness.

    === Links from the episode

    CyberQP Website: https://cyberqp.com/

    Podcast: actually, a podcast

    Facebook Group: actually a podcast

    === Show Information

    Website: https://www.itbusinesspodcast.com/

    Host: Marvin Bee

    Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ

    Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?

    One-Time Donation: https://www.buymeacoffee.com/unclemarv

    === Music: 

    Song: Upbeat & Fun Sports Rock Logo

    Author: AlexanderRufire

    License Code: 7X9F52DNML - Date: January 1st, 2024

    590 Motivate Your Team with Crewhu

    590 Motivate Your Team with Crewhu

    I chat with Steven Spiegel from CrewHu about the importance of employee and client recognition in scaling a business effectively.  The conversation also covers the importance of gamification and recognition as separate but complementary strategies to engage employees. We highlight the use of leaderboards, contests, and metrics-focused incentives as part of gamification, while emphasizing voluntary recognition for embodying company core values as a way to build a strong workplace culture. We also touch on the role of loyalty programs, not only for customers but as a tool for acknowledging employee achievements. We wrap up by contrasting the customer experience approaches of giants like Chick-fil-A and Burger King, underscoring the crucial decisions MSPs face in sculpting their service quality and company culture.

    Crewhu is an employee recognition and customer satisfaction platform built specifically for Managed Service Providers (MSPs). It offers services such as customer feedback, gamification, and recognition tools to engage and excite teams, focus on important metrics, foster a culture of recognition and collaboration, retain and incentivize employees, and provide outstanding customer interactions. The platform also provides features for employee performance analysis, peer review systems, and setting employee goals. Additionally, Crewhu offers integrations with various platforms used by MSPs and provides a no-commitment free trial and a guarantee on annual plans.

    Website: https://www.crewhu.com/

    === Show Information

    Website: https://www.itbusinesspodcast.com/

    Host: Marvin Bee

    Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ

    Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?

    One-Time Donation: https://www.buymeacoffee.com/unclemarv

    === Music: 

    Song: Upbeat & Fun Sports Rock Logo

    Author: AlexanderRufire

    License Code: 7X9F52DNML - Date: January 1st, 2024