vMOX Road to Mobile Victory

It's not uncommon for organizations to hire mobility management vendors to save money on their wireless bills, only to see the initial savings disappear after a few years. Without a clear understanding of the reasons why,  frustration can easily build leading to friction between you and your vendor.  By using a benchmark or maturity model to assess your enterprise mobility program, organizations can see continuous improvement, manage expectations properly and develop strong action plans. So, what does this maturity model look like?

In this episode, we talk about the enterprise mobility journey and why it’s important for companies to understand the key management stages and touchpoints. We’ll chat about what you can realistically expect from your internal staff or outside mobility partners, especially after year one, two and three and in crucial areas such as cost savings. We’ll also share strategies to mitigate single-points-of-failure and tips for managing stakeholder expectations, so everybody wins.

Featured Guest:  Ben Crees is Director of Client Experience at vMOX, and has almost two decades of telecom and mobility experience.  Based in the UK, he has over sixteen years of experience leading global teams and multi-disciplinary collaboration, delivering first-class services in dynamic and complex SaaS environments.

When it comes to hiring in the IT field, it's important to look beyond the buzzwords and dig deeper into the candidate's skills and experiences. While technical expertise is undoubtedly vital, the best IT professionals possess a diverse range of qualities that make them stand out from the crowd.

In this episode, we dive into the world of IT hiring, discussing the ins and outs of finding the best mobility management professionals for your business. From technical expertise to problem-solving abilities, we'll explore the key qualities that set apart the crème de la crème of IT and telecom candidates. Additionally, we'll tackle the age-old debate of outsourcing versus insourcing your enterprise mobility management.

Featured Guest: Paul Krauser is Sr. Director of Business Intelligence and Data Management at vMOX, and has almost two decades of telecom and mobility experience. He has a history of developing new and optimizing existing processes to maximize service delivery, cost savings, and net revenue.  Paul also has a Lean Six Sigma process management background.

Reckitt is a British multinational manufacturer and distributor of health, hygiene and home products. They exist to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. With 43,000 employees worldwide, three business units and presence in 60 countries across six continents, managing mobile phones and their contracts is a full-time job. 

In this episode, Teri Fravel, Service Delivery Manager at vMOX, sits down with Marybeth LaMendella, IT&D Product Line Manager for the Americas,  to talk about the mobile journey Reckitt has taken with vMOX and how they found success. Including: 

• Challenges within the Reckitt mobile environment that first brought them to vMOX
• Experience with a "one-size-fits-all" mobile strategy and their perspective on business unlimited plans
• How the Reckitt enterprise mobility program has evolved over the years and where they have seen the most impact
• Marybeth's view on makes a good partnership and advice for other professionals working with a MMS vendor like vMOX
• The major mobility wins for Reckitt and its employees and what the future holds

Featured Guests: Terri Fravel, Service Delivery Manager, at vMOX and Marybeth LaMendella, IT&D Product Line Manager, Americas, at Reckitt. 

Wondering how to handle your old company-owned mobile devices once you're done with them? Or what to do with a device when an employee leaves?

Reverse logistics is simply the process of managing the flow of products from the point of consumption back to the point of origin. In the case of mobile devices, it involves collecting, refurbishing, repairing, and redistributing used smartphones, tablets, and other devices. From its positive impact on the environment to economic benefits and data security, reverse logistics is growing in adoption by businesses of all sizes.

In this episode, we talk about the ins and outs of mobile device forward and reverse logistics. We chat about how companies are using reverse logistics to lessen their overall impact, reduce costs and protect important data. We also dive into the reasons why more and more IT teams are outsourcing this function to a third party to make sure their devices get a second life. 

Featured Guest: Grete Humbert Mortley is Senior Director of Operations at vMOX, and has two decades of experience in telecom and mobility.  She has a strong focus on client experience, and is passionate about driving client value and achieving desired outcomes.

The onboarding stage is just as critical as the selection phase when moving to a new managed mobility services (MMS) vendor. A poor experience and clunky implementation can lead to unhappy, frustrated teams and hidden costs. 

In this episode, we talk about smoothly migrating your enterprise mobility projects to a different vendor and the dos and don’ts of onboarding. We chat about how companies can maximize onboarding efficiency while minimizing wireless costs and risks to your business and any disruptions to end users.

Featured Guest:  Grete Humbert Mortley is Senior Director of Operations at vMOX, and has two decades of experience in telecom and mobility.  She has a strong focus on client experience, and is passionate about driving client value and achieving desired outcomes. 

No matter the industry, every company needs mobile device policies and procedures to operate effectively and successfully. Post-pandemic, the need is even more critical as enterprise mobility grows in complexity, the work from anywhere model becomes the norm and cyber attacks increase.
 
At a basic level, a mobile device management policy creates rules for how mobile devices are used and secured within your company. It plays an important role in making sure that your company is protected against data breaches, ballooning IT costs and a poor employee experience. 

In this episode, we break down the corporate mobile device management policy. Why it’s important for companies to establish mobile device rules to manage spend and reduce risk, and the common mistakes we have seen clients make when drafting policies. We’ll also chat about employee enforcement and how you can successfully globalize and scale when dealing with different country laws and cultures. 

Featured Guests:  Ben Crees is Director of Client Experience at vMOX, and has almost two decades of telecom and mobility experience.  Based in the UK, he has over sixteen years of experience leading global teams and multi-disciplinary collaboration, delivering first-class services in dynamic and complex SaaS environments.

Paul Krauser is Director of Business Intelligence and Data Management at vMOX, and has almost two decades of telecom and mobility experience. He has a history of developing new and optimizing existing processes to maximize service delivery, cost savings, and net revenue.  Paul also has a Lean Six Sigma process management background.

Maintaining data security and privacy is more important than ever. According to an IBM and Ponemon Institute report, the average cost of a data breach reached a new high of $4.35 million in 2022. With the rise in cyber threats, companies are looking for strategies that not only help them build trust with customers and employees, but protect their business and bottom line. However, the growing complexity of IT operations, including managing mobile assets within a "work-from-anywhere" model, and evolving privacy laws, can make it difficult to stay up to date and safe from cyberattacks and data leaks.
 
In this episode, we dig deeper into data protection and how it can bring business value. We explore common data protection challenges within telecom and the impact from recent regulatory changes. We also talk about how IT professionals can better protect privacy and get the balance right within their global corporate mobile environment.

Featured Guests: Ben Crees is Director of Client Experience at vMOX, and has almost two decades of telecom and mobility experience. Based in the UK, he has over sixteen years of experience leading global teams and multi-disciplinary collaboration, delivering first-class services in dynamic and complex SaaS environments. Jordan Gurevich is General Counsel at vMOX and supports the company's legal and strategic growth  initiatives  He has extensive corporate experience in legal departments of some of the world's most prominent global telco and IT companies . 

Inflation continues to run at multi-decade highs and blows in geopolitics, energy and economics have companies spinning. Experts are saying a global recession this year is inevitable, if not already taking shape. Many teams responsible for their company's wireless expenses and mobile devices around the world are looking for creative ways to successfully steer through these turbulent waters.

In this episode, we dive into the biggest global enterprise mobility trends,  such as mobile device leasing and purchasing, impacting companies in 2023 and beyond. You'll hear strategies for success, the biggest mistakes to avoid and the most worthwhile investment businesses can make in 2023 to improve their enterprise mobility management.

Featured Guest: Ben Crees is Director of Client Experience at vMOX, and has almost two decades of telecom and mobility experience. Based in the UK, he has over sixteen years of experience leading global teams and multi-disciplinary collaboration, delivering first-class services in dynamic and complex SaaS environments.

More and more companies are recognizing the need to safeguard their networks, ensure data compliance and balance corporate security with user productivity. Unified Endpoint Management (UEM) can simplify endpoint management and help businesses avoid potential risks.

Management approaches such as Mobile Device Management (MDM), Enterprise Mobility Management (EMM), and UEM are mentioned a great deal in the mobility space. These terms are often used interchangeably but in reality they have key differences in terms of scale and control. 

In this episode, vMOX Vice President Mike Saxby talks with UEM expert Mitch Berry about:

• The difference between Mobile Device Management (MDM), Enterprise Mobility Management (EMM) / Managed Mobility Services (MMS) and Unified Endpoint Management
• The primary reasons why companies need managed UEM services 
• How the enterprise mobility management market has evolved and what trends to look for 
• Ways the partner community can identify or spot this need in their customer base, key questions to ask and qualifying an opportunity

Featured Guest: Mitch Berry is the Founder and CEO at Peripheral. Mitch has over 15 years of experience in sales and technical leadership, working with IT executives on endpoint device deployments and ongoing management to enable users, increase productivity and improve security.

A typical company processes hundreds, if not thousands of events, each day. Connecting all your events, deciding which ones are the most important and drawing out actionable insights can challenging for teams. IT event correlation automates the process of analyzing events and identifies relationships between them to expose problems and reveal their root cause.

In this episode, we talk with Richard Siebels, vMOX Chief Technology Officer, about why it’s important for modern IT teams to strike a balance between data and storytelling, and how event correlation can be used to identify patterns and relationships in enterprise mobility data for improved decision-making. Learn how to be more proactive and go beyond basic data exchange and APIs.

Featured Guest: Richard Siebels is the Chief Technology Officer at vMOX. Richard has over 27 years of telecommunications, technology, operations and product development experience. 

Companies have the freedom to hire people all over the world - and they continue to do so. As technology gets better and a virtual-first mindset becomes the norm, IT departments need to adapt and find ways to supercharge their capabilities with mobile management and support for users and devices worldwide. However, it's not always easy to get things right when different plan structures, regulations, carriers, and even culture make it more complicated. 

In this episode, we  talk about the biggest issues that IT faces when managing corporate mobile assets, expenses and services across continents and carriers. We share advice for those that are new to international mobility management and mistakes that every multinational should avoid when looking after their mobile devices and end users. 

Featured Guest:  Ben Crees is Director of Client Experience at vMOX, and has almost two decades of telecom and mobility experience.  Based in the UK, he has over sixteen years of experience leading global teams and multi-disciplinary collaboration, delivering first-class services in dynamic and complex SaaS environments.

As economic trends cause budgets to be squeezed and organizations adjust to dispersed employees, IT and Procurement teams are looking to control spending, improve the user experience and create efficiencies. Many are turning to business intelligence and business analytics for the crucial information they need to do so. 

However, the insights are only as good as the data analyzed. According to Gartner, "poor data quality destroys business value and is responsible for an average of $15 million per year in losses."

Business intelligence, data and analytics has changed pretty significantly over the years from manual processes to more sophisticated and self-serve approaches. In this episode, we talk about the changes that are shaping the future of enterprise mobility and business intelligence, and how organizations can use the latest data analytics and reporting strategies to make better strategic and tactical business decisions.   

Featured Guests:  Paul Krauser is Director of Operations and Data Management at vMOX, and has almost two decades of telecom and mobility experience. He has a history of developing new and optimizing existing processes to maximize service delivery, cost savings, and net revenue.  Paul also has a Lean Six Sigma process management background.

Matthew Williamson is Director of Product Management at vMOX. A wireless expert and vMOX employee number one, Matt is an experienced product leader that has a knack for building high-quality, extremely impactful products that deliver tremendous value to our customers. 

The pandemic caused  IT teams to rethink their focus — from locations to people — and the complexity and sprawl of technology added a new set of challenges for organizations and the partners that support them. 

In this episode, vMOX Vice President Mike Saxby sits down with long-time channel veteran Michael Sterl,  Senior Vice President of Partner Success at Intelisys, to talk about:

• How the pandemic changed the IT ecosystem
• What the future looks like for mobility and IT asset management
• How enterprises are buying today and the shift in disruption models
• Ways the partner community can continue to win and earn customer mindshare Michael's favorite place to fly fish and must-read book recommendation about the power of mindset

Featured Guest: Michael Sterl, Senior Vice President of Partner Success at Intelisys, a ScanSource company,  the nation’s leading technology services provider of business communications services, including voice, data, access, cable, collaboration, wireless and cloud. A respected thought leader and entrepreneur, Michael co-founded Cloud Optik and Carve Digital, two companies focused on delivering world-class data and analytics platforms to channel partners. He also co-founded SimpleSignal, a unified communications service provider that was acquired by Vonage, where he served as Regional Vice President of Channel Sales post-acquisition.

For those managing a telecom or mobile environment, there seems to be an endless parade of new networks, services and applications to keep track of.  Is the pace of technological change faster than ever - or just the way we’re using technology in the workplace?

Software development remains a big part of client experience and in making the work environment effective and efficient. In this episode, we talk about  how software development has changed over the last decade and why adaptation for all IT roles is so critical due to the pace of change in telecom and technology.

Featured Guest:  A web wizard, Matthew Black is Director of Software Development at vMOX and has an impressive 20 years in software development where he brought numerous commercial applications to market. He also holds certifications as a Professional Scrum Master (PSM) and Scrum Professional Product Owner (CSP – PO).

The Great Resignation is far from over and job loyalty seems to be disappearing. HR and benefits are also undergoing a huge transformation to adjust to the new reality. Running an IT department has never been easy, but it’s gotten a lot more difficult now. 

In this episode, vMOX Director of Marketing Andrea Libey talks with Symplicity Communications CEO and President Catherine Behrenbrinker and vMOX Senior Channel Sales Manager Justin Mincher about how the talent shortage is affecting the technology industry, the role of mobile devices in recruiting and how IT automation is being used to make employees happier and more productive. 

Featured Guest:Catherine Behrenbrinker, CEO and President at Symplicity Communications, Inc., a technology company. A West Michigan native and GVSU alumni, Catherine founded Symplicity Communications, Inc. in 2007 after putting herself through college as a single mother of two with the dream of making an impact in the world of business. Obtaining a Bachelor of Arts Degree in 1996 in International Relations, minoring in French and studying Japanese, Catherine has used this talent throughout her career with working with global companies headquartered in United States, Germany and Israel before settling into the telecommunications industry in 2003. Now in the 16th year, she has helped make IT and telecom “Symple” for hundreds of businesses by providing them with a deeper understanding of how they can improve their technology strategies. 

Modern businesses are more reliant than ever on mobile devices, both to enable everyday operations and provide a critical lifeline for field and remote employees. The demand for cutting-edge enterprise mobility management will only continue to increase. 

In this episode, vMOX Vice President Mike Saxby talks with Eclipse Telecom CEO Dave Dyson about current channel trends and opportunities for growth, including the shift from SMB to enterprise sales.

Featured Guest: Dave Dyson, CEO and Chief Strategist at Eclipse Telecom, a leading provider of enterprise telecommunications management and consulting with management of client sites in 32 countries and 40 states. Dave has spent 20 plus years helping some of the largest companies in the world solve their complex technology challenges.  One of the most respected voices in the telecom industry and Channel Futures’ Channel Influencer for 2022, Dave is a sought after speaker and a member of many boards and advisory councils throughout the space.

The adoption and desire for IT Service Management (ITSM) software has been growing, especially among the small and mid-sized enterprises and post-pandemic as businesses of all sizes adjust to a hybrid-working environment. ITSM apps help businesses save costs, standardize processes and gain actionable insights among other benefits. 

In this episode, we discuss workflow best practices when building out a new ITSM platform within your corporate mobility environment, and the advantages and disadvantages of using a ISV (Independent Software Vendor) app versus a RESTful API. We also talk about what typically causes enterprise IT teams the most headaches after the ITSM integration is complete and how a mobility management partner can provide relief. 

Featured Guest: Matthew Williamson is Director of Product Management at vMOX. A wireless expert and vMOX employee number one, Matt is an experienced product leader that has a knack for building high-quality, extremely impactful products that deliver tremendous value to our customers. 

Will the IT service (help) desk as we know it still exist 10-15 years from now? Specifically, how has the mobile service desk evolved?  What has been the impact from the pandemic and popularity of productivity apps like Teams, Slack and Zoom? In this episode, we discuss the mobile service desk of the future and the keys to future-proofing your corporate mobility program. 

Featured Guest: Mike Saxby is Vice President at vMOX. A telecom veteran and respected sales leader, Mike is on the front lines everyday, talking to enterprise customers and prospects, and keeping a pulse on corporate mobility market shifts and trends. 

Mobile devices are a lifeline for nearly all enterprises today, but they didn't start out that way.  How have devices and pricing changed over time? With the future of work now hybrid, did we see a shift in employee habits and perspectives towards smartphones and tablets? With HR and global supply chain issues at play, does it make even more sense now to outsource your forward and reverse logistics?

In this episode, we discuss some of the biggest mistakes businesses have made with end-to-end mobile asset management and what customers have done to get it right. 

Featured Guest: Mike Saxby is Vice President at vMOX. A telecom veteran and respected sales leader, Mike is on the front lines everyday, talking to enterprise customers and prospects, and keeping a pulse on corporate mobility market shifts and trends.

For most businesses, the pandemic meant a rapid acceleration in digital transformation and shift in enterprise mobility priorities. Looking ahead, where are those businesses investing and what's the new focus of IT teams?
 
In this episode, we’re going to explore why more businesses are using device ordering and provisioning services today to gain efficiencies, optimize spend, and reduce risk. We'll also discuss how much the talent crisis, rise in data breaches and supply chain issues have impacted this area of the mobility lifecycle. 
 
Featured Guest: Mike Saxby is Vice President at vMOX. A telecom veteran and respected sales leader, Mike is on the front lines every day, talking to enterprise customers and prospects, and keeping a pulse on corporate mobility market shifts and trends.