Voices Worth Listening To

Being treated differently because you are a member of the LGBTQ+ community is a real issue, and it’s alive and well in many, if not most organizations. This is confirmed in the dozens of conversations I’ve had with gay men and women about their professional experiences at work. But it’s also backed up with quantitative and qualitative data. For example, 15 to 45 percent of LGBTQ people suffer some form of discrimination on the job. 10 to 20 percent have been passed over for a job or been fired because of their sexual orientation or gender identity. And 10 to 30 percent receive negative performance evaluations because they are gay. Still, today, LGBTQ+ clubs are not recognized by some universities. When faced with lawsuits, companies claim discrimination based on sexual orientation is not discrimination. And in terms of LGBTQ+ representation in leadership teams, it’s dismal. The sad reality is that most leaders in organizations today don’t understand why gay men and gay women – specifically – bring unique value to their organizations. This podcast answers three key questions: Why should your organization want to hire and retain gay men and women? Why is their presence paramount to performance? And What can organizational leaders do to create a more inclusive context for members of the LGBTQ+ community?

The world around us seems to be increasingly defined by hate. The Russians and the Ukrainians, the Palestinians and the Israelis, the Chinese and the Uyghur Muslims, India’s war on Islam, the US and women’s rights, Florida and the LGBTQ+ community. Each one of these geopolitical crises is a war on diversity where minority populations are in a “fight to exist.” They are fighting against leaders working to eliminate minority voices. These leaders invoke preservation as their key narrative. They believe silencing minority voices is fundamental to ensuring a bright future. This episode will explore the preservation narrative, one of the largest challenges faced by minority populations globally. Moreover, preservation is also very common in the history of most organizations that struggle today to create strong representation in their management teams.   This podcast not only explores the preservation narrative but also shares how leaders can fight the dangers of preservation.

When we think about diversity, equity and inclusion (DEI), our mind often goes to race, religion, gender, sexual orientation, and those that are differently-abled. But do these differences represent the full landscape of DEI? What topics do we still avoid? The one I broach in this episode of VOICES WORTH LISTENING TO is weight stigma. It may surprise you to learn that overweight people regularly suffer discrimination in the form of assumptions that they are lazy, less competent and less qualified. Do these assumptions lead to fewer professional opportunities? Yes. Surprised? What if you learned that a survey of top executive coaches would reveal that they have never encountered a Fortune 500 CEO who is obese. What if I said to you that overweight employees at all levels not only receive fewer professional opportunities but, on average, less compensation than their ‘normal sized’ counterparts? Does this surprise you? It shouldn’t. Weight stigma is one of the last acceptable forms of discrimination. This episode attempts to answer two questions:  Do overweight working professionals experience discrimination in the workplace? And What can organizational leaders do to put a check on this kind of discrimination? 

This episode of  VOICES WORTH LISTENING TO is the second of a two-part series that answers the following question: How can organizations do a better job of recognizing talented women of color and promoting them into decision making and leadership roles? It is important to realize that talent doesn’t get promoted or retained just because it gets recognized. Part 2 focuses on this reality. We explore stories about the challenges faced by 4 high-performing Women of Color. These stories help us explore what needs to be in place at your organization to ensure more equitable and merit-based systems for advancement. Two concurrent systems must exist to successfully promote, cultivate, and retain Women of Color in senior positions in any organization. First, a support system that includes (1) mentorship to understand the hidden rules of the game; (2) support to navigate sticky situations that impede performance, and (3) advocacy from colleagues willing to go to bat in the face of unreasonable behaviours, comments, and accusations.   Second, an accountability system around promotions, where managers at all levels must formally justify to those they report to why they chose not to promote diverse candidates when given the opportunity.  Without this level of accountability,  egregious behaviour where women are simply passed over or replaced and then silenced with generous severance packages will continue to be part of your organization’s legacy.

This episode of  VOICES WORTH LISTENING TO is the first of a two-part series that answers the following question: How can organizations do a better job of recognizing talented women of colour and promoting them into decision making and leadership roles? Women of colour represent an intersectional population that is often subject to overlapping and interdependent systems of discrimination or disadvantage. This poses significant challenges for professional women of colour when being recruited, seen as talented, and then supported to progress within an organization. No matter who you are in an organization, progression requires the right interplay of leaders and systems. Two systems matter: recognizing talent and promoting talent. Through multiple stories, this two-part series explores the challenges faced by women of colour when it comes to being recognized as talented (this episode) and then being promoted (next episode). The podcast suggests how organizational leaders can change systems and mindsets to treat women of colour more equitably and change the glaring underrepresentation of women of colour in leadership and decision-making roles.

Is representation important? Whenever you have this discussion with organizational leaders, the answer is always the same, “It’s very important.”  But in my experience, the time leaders take to understand representation, its nuances, and its inherent challenges is quite limited. In this episode of VOICES WORTH LISTENING TO, I attempt to answer three key questions organizational leaders must consider when attempting to increase the level of representation in their organizations: (1) Can your organization achieve representation if you treat it like a math equation? (2) What brand of representation does your organization espouse: Normalization, Sterilization, or Pluralism? And (3) What five things can you do as a leader to ensure your organization is pursuing a more pluralistic form of representation? 

Why do organizations struggle with creating inclusive organizational cultures that would allow them to retain strong and diverse talent?  The Answer: Organizations struggle with creating an inclusive context because with less than 5% of leaders in organizations being women, black, indigenous, people of colour or members of the LGBTQ+ communities, inclusion is simply not a challenge they have personally faced.  The majority of leaders of Canadian and US organizations today have not had to struggle with asserting their identity - they have encountered few if any roadblocks stopping them from being who they are or leveraging that identity to foster excellence.  So, for them, inclusion is usually a blind spot - not in the words they use - but in how they structure systems - they struggle to make inclusion a priority - even if it is a fundamental driver of firm performance.  This episode of VOICES WORTH LISTENING TO explores how inclusion is the secret sauce of firm performance and suggests eight strategies to get inclusion right. 

Phobias are a form of anxiety disorder.  When you have a fear of heights or a fear of clowns, you can’t be rational, you can’t be deliberate, and you do everything in your power to put distance between you and your fear.  Fear of Muslims or fear of Islam doesn’t work that way because it’s not a phobia.  It is hate, it is discrimination, it is biased, it is unfair, and it is irrational, but it is not a phobia.  When someone has a phobia, the appropriate reaction is empathy.  When someone hates, the appropriate reaction is not empathy, its action.  This episode of “Voices Worth Listening To” speaks to how a conscious and often unconscious apprehension, fear, and even deep-seated hate for Muslims shapes how Muslims experience the professional world.  We will explore real stories from Muslim professionals who demonstrate how they have hidden being Muslim, how they have sacrificed key parts of their identity to fit in, how they have learned to be silent about their faith, and how fear has limited their ability to grow in their careers.  Organizational leaders must realize that understanding how Muslims experience the workplace is not simply a diversity issue; it’s actually a success issue that prevents the organization from maximizing its performance.  

Can organizations afford to be silent or even neutral on important geo-political issues that cut at the heart of Diversity, Equity and Inclusion?  Is silence the right strategy in the face of black voting rights, the tragedy that is Israel and Palestine, the 215 indigenous children found in a mass grave site in Canada, or the internment of almost 2 million Uyghur Muslims in Western China?  This episode of VOICES WORTH LISTENING TO explains how silence is not an option.  The episode suggests a four-step process that will give organizations the basis to take a stance in a way that builds their brand equity and actually augments trust among customers, employees and other key stakeholders. 

Are you more aware of diversity, equity and inclusion (DEI) in your organization today than you were a year ago?  Your answer is likely YES.  Is hiring a Chief Diversity Officer (CDO) an important move for your organization?   A CDO is someone who helps your organization create not only an inclusive working context but also leverage diversity to make an important contribution to your competitive advantage and your bottom line.  This episode of VOICES WORTH LISTENING TO answers 4 questions: (1) What is the right reason to hire a Chief Diversity Officer? (2) How can you set up your Chief Diversity Officer for success? (3) Who should your Chief Diversity Officer be? And (4) What will it cost your CDO and you to develop and implement a DEI strategy?  

You probably have a few friends of Asian Descent.  Have they ever shared with you their Chinese or Korean names?  Probably not.  Have you ever wondered why?  Maybe it's a matter of personal choice.  Maybe it's deeply rooted in unbelievable levels of discrimination faced by Asian professionals in the workplace.  This episode of Voices Worth Listening to Answers three questions: What does this discrimination look like?  Why is it largely ignored? What can organizations do to create a more equitable and inclusive workplace not only for employees of Asian descent but for anyone who may fall into the category of the other? 

The stories in this episode are raw and unfiltered and help answer three key questions: (1) How should organizations think about privilege-related diversity when it comes to recruiting and promoting people? (2) What questions will allow them to determine if privilege or lack there of has shaped a candidate positively? and most fundamentally, (3) Why should organizations care about privilege as an important source of diversity - are there benefits of having privilege related diversity among your key decision makers? 

This episode answers two key questions: (1) What explains the deficit of diversity in leadership teams? and (2) How can organizations change this reality?  To answer these questions, we must explore the relationship between grit, lived experience, diversity, homeostasis - a complex form of inertia that plagues too many management teams, and the perceived risk of difference held by too many leaders.  To offer some perspective, I have a special guest, Dr. Nancy Wallis, who will share her leadership journey with us and how she recently had to grapple with how difficult it is for some leadership teams to introduce diversity.  This episode concludes with three key recommendations to help organizations bring more diversity into their leadership teams. 

This month’s episode explores the link between diversity and organizational performance.  The research is clear - diversity drives profitability and organizational outcomes - but almost 50% of executives remain unconvinced.  Why?  This episode suggests (1) ways to define diversity so that organizations can hire individuals who will be well poised to make performance generating contributions and (2) how to create work environments that support those with diverse lived experiences to bring more of themselves to their organizations. 

Diversity, equity, and inclusion remain lofty goals for organizations.  If they remain, as aspirational rhetoric, they are of little use or value.  They only matter if they are operationalized.  But operationalizing DEI is difficult because it requires facilitating access, a willingness to take action, and holding people accountable.  Discrimination exists in all organizations.  And its not a secret who are the most egregious actors; in fact many are open about their views because they have long standing power. Real change only happens when leaders can hold power to account.  This is the subject of this episode of  Voices Worth Listening To.

This podcast is the second part of a two-part series exploring some of the challenges women face related to diversity, inclusion and equity.   Over the course of my career, I have heard many passing comments and full-throated opinions about the challenges women face in the workplace. Many of them have been less than empathetic.  I have heard so many people use examples of very successful women as proof that women don't actually face many challenges at work, but what I am struck by are the assumptions so many people make about those challenges.  This episode takes those assumptions and puts them to a very successful woman who has had tremendous success in highly male-dominated environments and answers the question: "What does the journey successful professional women face actually look like?" The podcast features Dr. Nicole Haggerty from Western University and the Richard Ivey School of Business. 

During this episode, I share my personal journey to understand, come to terms with, and finally stand by and up for women who face bias in the workplace. In 2020, professional women still struggle to be recognized and valued in the workplace.  They silence their voices not because of weakness or fear, but because many highly successful professional women work in traditionally male-dominated contexts, where there is little actual interest in the challenges women face in the workplace when it comes to diversity and inclusion.  The stories in this episode intend to give voice to some compelling and jaw-dropping stories about women facing real issues related to equity at work.   

Marginalization is frightening.  You feel like you have no power.  You feel like justice is not something you are likely to receive.  It feels like people think you are less.  The consequence?  Marginalization robs you of your voice and your sense that you matter.  From my perspective, marginalization is a key driver of the protests across the globe since the murder of George Floyd.  This pivotal event caused a reawakening among all people that racism, bias, and segregation are alive and well in modern society, and that various categories of people continue to be marginalized even in 2020.  Today there is a call to change - mostly by protestors in the streets - but that call can only be answered by organizations. This episode of Voices Worth Listening To shares a compelling story of marginalization that demonstrates how individuals within organizations, no matter their seniority, can recognize marginalization and work to remedy its nefarious consequences. 

Why is it that individuals who are different struggle to find their voice in organizations?  What is the role of voice in our own well being and the wellbeing of the organizations in which you live and work? Voices are what allow us to create civil society.  Voices are what allow us to create successful organizations. Voices are what allow us to create effective government.  The problem, of course, with all of those things, is we have broken governments - broken civil societies - and broken organizations.  Is there a systemic silencing of voices that often occurs within various organizational contexts?  How can you and your organization begin to listen to less dominant and more marginalized voice?