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    alex baker

    Explore "alex baker" with insightful episodes like "Episode 126: Twenty 24", "Episode 125: Folding Water", "Episode 124: St. Louis Holiday Toy Fundraiser", "The Importance of Integrations in the Telco Industry with Alex Baker" and "Episode 123: It Just Won't Do" from podcasts like ""The Lightning Round", "The Lightning Round", "The Lightning Round", "Connected Knowledge from Upland Software" and "The Lightning Round"" and more!

    Episodes (100)

    Episode 126: Twenty 24

    Episode 126: Twenty 24

    Joe, Dan and Al broadcast the second half of the national championship while making their predictions for the year of our lord twenty-twenty-four. Sean Tuff makes background appearances. Listeners ask inappropriate questions. We answer them. 

    Audio Intro:Pantyhose” by TV Girl
    From the Free Music Archive
    CC BY NC 4.0

    Audio Outro: Pantyhose” by TV Girl
    From the Free Music Archive
    CC BY NC 4.0

    The Importance of Integrations in the Telco Industry with Alex Baker

    The Importance of Integrations in the Telco Industry with Alex Baker

    In this constantly evolving digital landscape, telcos face the perpetual challenge of upgrading technology while simultaneously maintaining a superlative customer experience. Today’s customers expect nothing short of excellence, and meeting these expectations is crucial for both customer acquisition and retention.


    This week, we’re going to hear from Alex Baker. Alex serves as Upland’s ace in customer service and support. With a career spanning over a quarter of a century and his work has given him a unique perspective on the essential tech integrations for telcos, making him the perfect person to help us understand how best to optimize the customer experience in the telecommunication industry.


    Resources for further learning:

    • (00:00) - Welcome to Connected Knowledge
    • (00:34) - Introducing Alex Baker
    • (01:36) - The Customer Expectations Race
    • (03:50) - Next Generation CX
    • (06:53) - The Disincentive of Silos
    • (09:33) - Building a Best Practice Organization
    • (21:20) - Generative AI in the Call Center

    Episode 121: If You Say So

    Episode 121: If You Say So

    Dan, Al, Sean and Joe get together on a hot summer night for a little "Porchcast" action. Sean gives his theories on "Do Not Follow Tuck Into Work Area" signs, Dan and Al give Joe a new nickname and producer Joe offers his thoughts on how the Detroit Pistons can make the playoffs next year. 

    Audio Intro:Pantyhose” by TV Girl
    From the Free Music Archive
    CC BY NC 4.0

    Audio Outro: Pantyhose” by TV Girl
    From the Free Music Archive
    CC BY NC 4.0

    Episode 118: Selection Sunday Spectacular

    Episode 118: Selection Sunday Spectacular

    Dan and Al are joined by Dillon and Jay for the third year in a row to break down the NCAA tournament bracket. Close friend of the pod, Jared Ott also joins the show and eventually producer Joe hops in too. 

    Audio Intro:Pantyhose” by TV Girl
    From the Free Music Archive
    CC BY NC 4.0

    Audio Outro: Pantyhose” by TV Girl
    From the Free Music Archive
    CC BY NC 4.0

    Episode 117: GEKOLONISEERD

    Episode 117: GEKOLONISEERD

    Dan, Al and Joe discuss how train-tracks get snow plowed off of them, which years they became close friends in and are joined by Sean Tuff later in the show to discuss whether they would rather be able to speak every language proficiently or dunk a basketball. 

    Audio Intro:Pantyhose” by TV Girl
    From the Free Music Archive
    CC BY NC 4.0

    Audio Outro: Pantyhose” by TV Girl
    From the Free Music Archive
    CC BY NC 4.0

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