babinchak

Co-hosts Karl Palachuk and Amy Babinchak got together to discuss the use of Retainers in the MSP space. Amy shares exactly how they are applied in her business, the freedom they allow, and how she deals with the question of "roll-over hours."

And more - there's always more when these two get together.

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Amy Babinchak is the owner of three IT related businesses: Harbor Computer Services, Third Tier and Sell My MSP and has been working in small and medium business IT field for more than 20 years. She's a technical person with advanced skills in networking design, management and implementation. She values technology for what it does for people and the success it brings to business.

Amy is also a Microsoft MVP for 14 years, has received numerous leadership awards and is a valued member of various boards. Amy is a new member of the executive council of the Managed Services community at CompTia.

Check out Amy's Facebook group below – This is her ransomware and security group. Private and on-topic always.
Subscribe to the blog, too. Use the Helpdesk. "We only do work for other IT pros."

Links:
https://www.facebook.com/groups/ThirdTier
https://www.thirdtier.net/ 

Catch Amy's Q&A with MSP owners Leon Black and John Zanazzi on her recent whitepaper: How to Build a Valuable Local LinkedIn Network. Get clarity on who to target, how often to post and more. 

Find Amy's whitepaper here: https://www.smbbooks.com/How-To-Build-A-Valuable-Local-LinkedIn-Network-p/bab02.htm

About our guests:

Leon Black has been in the IT Industry for over 17 years, from enterprise support with Microsoft, Komatsu, Colgate, through to SMB support.
Leon started Inspired Techs in 2012 to help small to medium business leverage technology as their competitive advantage and get the most out of their business. Leon is passionate about RnD and keeping at the front of the changes in technology. This allows us to empower our customers and let them really leverage their relationship with us and their technology

On a fun note, Leon is an avid skydiver and has over 760 jumps, 5 Australian skydive records and a few different competition medals. 

Links:
https://www.inspiredtechs.com.au
Facebook/linkedin/twitter - InspiredTechs

I was very pleased to catch up with Amy Babinchak - One of the new hosts for this podcast - and talk about employee training.

This podcast grew out of a series of private emails we exchanged, which grew from an unrelated topic.

Here Amy spells out how she helps employees gain knowledge on new technologies while helping to create consistent processes across all technicians. She also talks about the regular meetings they have in-house, which improve training and build culture at the same time.

As a side benefit, Amy gives lots of advice along the way that demonstrate how she has built a very successful IT service business with no office and almost zero overhead.

Links:

Check out my Facebook group: https://www.facebook.com/groups/ThirdTier
– This is my ransomware and security group. Private and on-topic always.

Subscribe to the blog: https://www.thirdtier.net/
Use the Helpdesk. We only do work for other IT pros.