You've probably heard about the Office of the Information and Privacy Commissioner (OIPC) investigation report into Babylon Health. The investigation report provides privacy guidance for vendors of virtual health solutions and the healthcare providers who use the digital health solutions. This is a great demonstration on why it is so important to ensure that you have current information management agreements with your vendors. Jean Eaton shares tips to help you keep your vendor agreements current and explains why it is important to the protection of patient information and the reputation of your business.

Use the lessons from the Babylon Health Investigation Report as guidance to healthcare providers, clinic managers, privacy officers, and vendors to develop and implement virtual healthcare solutions in your practice. Jean Eaton shares tips regarding

• key criteria when reviewing (or preparing) your privacy impact assessment (PIA)
• policies, procedures
• information management agreements (IMA)
• privacy and security awareness training
• data storage outside of Alberta

See all the show notes at https://PracticeManagementNuggets.Live

Learning notes from this episode:

• The design process begins with questioning whether a product needs to exist in the first place. Start with research and customer interviews before you build a prototype.
• A good design must be usable, solve a real problem, and buildable within the company's budget. This is why collaboration with developers, product managers and founders is essential for good design.
• The principles of good design are the same as the Lean Startup methodology: build, measure, learn and iterate.

You can say hi to Jane on Twitter here.

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Say hi to Sophia Matveeva on Twitter.