billing and coding

Drained by constant business travel, Heidi Ritton said enough was enough and formed her new business LLC on a layover in the Charlotte airport. Five years later Behavioral Health Billing Services is thriving. It wasn’t easy, but failure wasn’t an option with two small children and a husband who went back to school. In this episode, Heidi shares the tenacity it takes to be a successful entrepreneur and the tools and tricks she’s used to build her business.

Mick Polo literally grew up in his family’s medical billing business. Today as president of NCDS Medical Billing and past president of HBMA, he’s navigated the healthcare landscape for nearly three decades. In this episode, he shares with host Chanie Gluck the top challenges in healthcare today, the hottest specialties, and how businesses can get creative packaging what they do in different ways to appeal to new customers.

Show notes:

00 - 3:05 How Mick got started with NCDS and how he joined and now runs the family business

3:30 - 5:23 Family business and transitioning to being the President.

5:25 - 10:37 Getting involved with HBMA, working on the HBMA Commerical Payor Committee and being Past President of HBMA

10:37 - 13:55 Payor issues long hold times and getting providers credentialed

13:56 - 17:19 The future of healthcare, physician groups have largely been acquired by hospitals and large practices. Has a la carte services in his medical billing company such as clearinghouse, credentialing, coding and MIPS services

17:33 - 18:49 Hiring good employees is a current challenge

18:50 - 20:50 Mick shares his positive experience with offshoring

20:51 - 22:29 Billing software

22:30 - 24:15 Specialties NCDS serves: mental behavioral health, PT, OT and physician groups

25:00 - Mick's 3 year goals are to continue to grow NCDS looking for an acquistion. Video meetings have been a great development to connect with clients and prospects.

www.ncdsinc.com

During her 18 years running Accu-Med Billing Solutions, Robyn Goldberg found that success is rooted in two things-old fashioned communication and embracing new technologies. In this episode Robyn shares how improving the patient's experience has a direct bearing on billing success and why new technologies that automate elements of the workflow are the future for all medical billing providers.  

Show notes:

00 - How Robyn got started from business and accounting, biller and manager to now running her own medical billing business for the past 18 years

2:37 - 3:59 During COVID Accu-Med did alot of consulting to help providers that eventually turned into clients.

4:00 - 7:44 Consulting as a medical biller and helping her clients run their front office more efficiently. Engaging with the patient is so important on so many levels.

7:45 - 11:43 Robyn shares her passion for putting the patient first and for the patient to have a great experience when seeing their physician. Communication with the patient is the most important piece for a successful practice.

11:44 - 16:49 Automation and AI are exciting. Streamlining the patient billing process. Accu-Med is finding ways for physicians to run their practices more efficiently. Patient engagement is important. Robyn is using Inbox Health.

16:50 - 19:20 What keeps her up at night? Credentialing and staying on top of all of her client's credentialing.

19:21 - 19:59

20 - The future for Accu-Med is increased automation. Robyn truly enjoys fixing things and helping her clients.

Accu-Med Billing Solutions

http://www.accu-medbilling.com/