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    Explore " capex" with insightful episodes like "How Story Meets Function - Brad Zuger - Defining Hospitality - Episode # 144", "Understanding To The Nth Degree - Bill Bensley - Defining Hospitality - Episode # 143", "Security, Surprise, Significance, and Synergy - Kimberly Jackson - Defining Hospitality - Episode # 142", "Why does the circular economy matter to IT? HPE's Technology Renewal Center re-visited" and "Why does the circular economy matter to IT? HPE's Technology Renewal Center re-visited" from podcasts like ""Defining Hospitality Podcast", "Defining Hospitality Podcast", "Defining Hospitality Podcast", "HPE Tech Talk, SMB" and "Around the IT Block"" and more!

    Episodes (100)

    How Story Meets Function - Brad Zuger - Defining Hospitality - Episode # 144

    How Story Meets Function - Brad Zuger - Defining Hospitality - Episode # 144

    Our guest this week is a designer who treats each project as a chance to innovate. He’s worked across the globe on hotel, restaurant, and office projects. Please welcome to the show, Principal and Studio Leader at Rockwell Group, Brad Zuger!


    Host Dan Ryan joins Brad at the Rockwell office in New York to discuss some of the recent projects the firm has been involved in. Brad shares the importance of having passion, the best ways to design with curiosity, and why Rockwell has a strong focus on incorporating wellness into the projects they design. 


    Takeaways: 

    • Hospitality is about making meaningful connections and indulging in people's curiosity for life. Craft narratives, prompt curiosity, and create spaces that make people want to connect and return.
    • Consider how personal narratives can inspire unique experiences and meaningful connections within a space. Understanding the client's vision and creating innovative entry points can lead to transformative dining experiences.
    • Design decisions should be made with depth of curiosity, allowing for interpretations that spark conversation and connection with spaces. Embrace layers of discovery in design to create rich and engaging experiences that invite people to return.
    • The key to creativity lies in embracing risks and individuality, while finding purpose in meaningful work. Embrace risks, celebrate individuality, and find purpose in your work to make a meaningful impact.
    • An often overlooked design element is dynamic change. Through a change in layout and lighting, a space can serve multiple purposes and engage with customers in multiple instances throughout the day. 
    • Wellness encompasses more than just physical well-being; it also involves mental revitalization and meaningful connections with others, which are crucial for overall wellness and cognitive health as we age
    • To improve engagement and attract people to office spaces, consider redefining shared spaces based on common interests. Emphasize creating a sense of community through innovative design elements and versatile spaces that facilitate connections.

    Quote of the Show:

    • “How could we think about this whole restaurant experience in a new way?” - Brad Zuger

    Links:



    Shout Outs:


    Ways to Tune In: 

    Defining Hospitality Podcast
    enMarch 06, 2024
    interior design
    hotel
    hotels
    custom furniture
    hospitality

    Understanding To The Nth Degree - Bill Bensley - Defining Hospitality - Episode # 143

    Understanding To The Nth Degree - Bill Bensley - Defining Hospitality - Episode # 143

    Joining the show this week is someone who rejects normality in his pursuit to disrupt the hospitality industry, and who uses hospitality as a tool for preservation. Please welcome to the show, Author of the book “More Escapism”, and Director of Bensley Studios, Bill Bensley!


    Bill sits down with Host Dan Ryan for an enlightening conversation on the intersection between hospitality and conservation. Bill shares the importance of understanding the natural site you’re building on, the benefit to training a local talent pool, and how his paintings build houses. Bill also shares some of the work the Shinta Mani Foundation has done including building over 150 houses and 1800 water wells, and funding local conservation projects. 

    Takeaways: 

    • Hospitality involves sharing the deep knowledge of a place through architecture and design. A good project should always reflect the culture and the environment in which it is based. 
    • While much of hospitality is focused on sharing new experiences, it also needs to be focused on protecting the local environments. Through the revenue generated at a hotel, conservation programs should be put in place. 
    • Understanding the idiosyncrasies of natural sites is key to successful projects. Embracing and respecting Mother Nature's beauty is crucial in landscape and architectural design.
    • Budget is a key component of any project, and when clients come in with big dreams, balancing those two desires can be tricky. To alleviate this, strong communication allows you to educate clients on what can realistically be achieved
    • The best way to learn about a site is to physically  spend time there before you start designing. By sketching on site, you get new perspectives and up close details that may not be accounted for on a first pass render. 
    • If you are building a hotel in an area with a limited talent pool, training local citizens is a strong strategy. This approach both develops a local workforce for the hotel, and offers local communities the chance to learn new skills and find employment. 

    Quote of the Show:

    • “Even though I'm a pretty darn good architect, no matter what I put on that site, it's never gonna be as good as what Mother Nature has already given us.” - Bill Bensley

    Links:

    Shout Outs:

    Ways to Tune In: 

    Defining Hospitality Podcast
    enFebruary 28, 2024
    interior design
    hotel
    hotels
    custom furniture
    hospitality

    Security, Surprise, Significance, and Synergy - Kimberly Jackson - Defining Hospitality - Episode # 142

    Security, Surprise, Significance, and Synergy - Kimberly Jackson - Defining Hospitality - Episode # 142

    Joining the show this week is a talented multi-disciplinary designer with over 25 years managing a variety of projects. As a designer, she’s led teams through the full life of a project. Our guest this week is none other than the Managing Director at AvroKO’s Miami Studio, Kimberly Jackson!


    In a candid conversation with Host Dan Ryan, Kimberly shares her insights about her journey in the field of design and hospitality. She sheds light on her practice of incorporating "hospitable thinking" into all of the spaces she designs, highlighting the aspects of security, surprise, significance, and synergy, and emphasizes the role of diversity in the industry.


    Takeaways: 

    • Hospitality extends beyond mere spaces like hotels and restaurants, and is fundamentally a mindset. It revolves around how we interact with everyone around us, including friends, family, colleagues, bosses, and employees. 
    • The concept of hospitable thinking revolves around four key elements: security, surprise, significance, and synergy. It is important to create spaces that make guests feel comfortable, delighted, and important.
    • Pushing boundaries and surprising both guests and the ownership team is a key aspect of innovative projects. Incorporating unexpected elements and layering them into the design process will drive innovation and shape future designs.
    • Collaboration between the interior design team and the brand bureau is crucial in creating a cohesive narrative and strategy for each design. By combining their expertise, they can develop a unified vision that incorporates both spatial and branding elements.
    • When crafting a spatial-heavy brand, it is important to set up a cohesive brand identity across all spaces. If a brand focuses on individuality, it is advisable to create unique and hospitable spaces that complement the brand without overshadowing it.
    • The Hospitality Diversity Action Council (HDAC) was formed to create a more diverse hospitality industry at all levels. By embracing diversity, the industry can craft more hospitable spaces where everyone feels comfortable.
    • Ensuring security in a space involves more than just the physical layout, such as not placing people in high-traffic areas. It also means creating an environment where all the elements work together seamlessly, providing comfort for everyone involved.

    Quote of the Show:

    • “What is it about this project that is going to push the boundary a little bit? That's going to surprise the guest?” - Kimberly Jackson

    Links:

    Shout Outs:

    Ways to Tune In: 

    Defining Hospitality Podcast
    enFebruary 21, 2024
    interior design
    hotel
    hotels
    custom furniture
    hospitality

    Why does the circular economy matter to IT? HPE's Technology Renewal Center re-visited

    Why does the circular economy matter to IT? HPE's Technology Renewal Center re-visited

    We’re back in the studio this week, revisiting Michael’s trip to HPE’s Technology Renewal Center in Erskine, Scotland. There, over three million pieces of IT equipment are renewed or recycled every year, with over 80% finding a new home according to HPE.

    So why does it matter? This week, we’ll be looking at tech renewal in more detail, with un-heard interview audio from Michael’s tour of the center with his guide, Ray McGann: Managing Director of HPE Financial Services Ireland, and Worldwide Enterprise IT Asset Lifecycle Leader.

    This is Technology Now, a weekly show from Hewlett Packard Enterprise. Every week we look at a story that's been making headlines, take a look at the technology behind it, and explain why it matters to organizations and what we can learn from it.

    Do you have a question for the expert? Ask it here using this Google form:
    https://forms.gle/8vzFNnPa94awARHMA

    About the expert: https://www.linkedin.com/in/ray-mcgann-978b98a/?originalSubdomain=ie

    Sources and statistics cited in this episode:
    HPE's figures on the performance of the Technology Renewal Center: https://www.hpe.com/uk/en/services/asset-lifecycle.html
    World Economic Forum report on e-waste: https://www.weforum.org/agenda/2023/03/the-enormous-opportunity-of-e-waste-recycling/

    HPE Tech Talk, SMB
    enFebruary 15, 2024
    technology
    llm
    storage
    data
    enterprise

    Why does the circular economy matter to IT? HPE's Technology Renewal Center re-visited

    Why does the circular economy matter to IT? HPE's Technology Renewal Center re-visited

    We’re back in the studio this week, revisiting Michael’s trip to HPE’s Technology Renewal Center in Erskine, Scotland. There, over three million pieces of IT equipment are renewed or recycled every year, with over 80% finding a new home according to HPE.

    So why does it matter? This week, we’ll be looking at tech renewal in more detail, with un-heard interview audio from Michael’s tour of the center with his guide, Ray McGann: Managing Director of HPE Financial Services Ireland, and Worldwide Enterprise IT Asset Lifecycle Leader.

    This is Technology Now, a weekly show from Hewlett Packard Enterprise. Every week we look at a story that's been making headlines, take a look at the technology behind it, and explain why it matters to organizations and what we can learn from it.

    Do you have a question for the expert? Ask it here using this Google form:
    https://forms.gle/8vzFNnPa94awARHMA

    About the expert: https://www.linkedin.com/in/ray-mcgann-978b98a/?originalSubdomain=ie

    Sources and statistics cited in this episode:
    HPE's figures on the performance of the Technology Renewal Center: https://www.hpe.com/uk/en/services/asset-lifecycle.html
    World Economic Forum report on e-waste: https://www.weforum.org/agenda/2023/03/the-enormous-opportunity-of-e-waste-recycling/

    Around the IT Block
    enFebruary 15, 2024
    technology
    llm
    storage
    data
    enterprise

    Hospitality Daily - Chip Conley - Defining Hospitality - Episode # 141

    Hospitality Daily - Chip Conley - Defining Hospitality - Episode # 141

    On this episode of Defining Hospitality we’re shining a spotlight on the work of a previous guest and fellow hospitality podcaster. Josiah Mackenzie is the publisher of Hotel Operations, and the host and writer of the Hospitality Daily podcast and blog. We’re excited to share a recent episode from his podcast where he interviewed Chip Conley, Founder and CEO at Modern Elder Academy.


    Takeaway: 

    • In an environment like AirBNB where there is a lack of real time feedback, exit surveys for guests are important. By collecting this feedback, Chip was able to help hosts improve their offerings to guests. 


    Links:


    Shout Outs:

    Ways to Tune In: 

    Defining Hospitality Podcast
    enFebruary 14, 2024
    interior design
    hotel
    hotels
    custom furniture
    hospitality

    The end-of-use tech finding a new life at HPE’s Technology Renewal Center

    The end-of-use tech finding a new life at HPE’s Technology Renewal Center

    According to 2023 figures from the World Economic Forum, around 53.6 million metric tons of e-waste is produced every year worldwide.

    Combating that is HPE’s Technology Renewal Center (TRC) at Erskine, just outside Glasgow in Scotland. It takes in around 3 million pieces of end of use tech every year to help it find a new life. In fact, according to HPE's figures, 9.2 million assets have been put back into use over the last 3 years.

    This week, Michael’s been out visiting the Technology Renewal Center to discover how end of use tech is getting a second chance, with his guide, Ray McGann: Managing Director of HPE Financial Services Ireland, and Worldwide Enterprise IT Asset Lifecycle Leader.

    This is Technology Now, a weekly show from Hewlett Packard Enterprise. Every week we look at a story that's been making headlines, take a look at the technology behind it, and explain why it matters to organizations and what we can learn from it.

    Do you have a question for the expert? Ask it here using this Google form:
    https://forms.gle/8vzFNnPa94awARHMA

    About the expert: https://www.linkedin.com/in/ray-mcgann-978b98a/?originalSubdomain=ie

    Sources and statistics cited in this episode:
    HPE's figures on the performance of the Technology Renewal Center: https://www.hpe.com/uk/en/services/asset-lifecycle.html
    World Economic Forum report on e-waste: https://www.weforum.org/agenda/2023/03/the-enormous-opportunity-of-e-waste-recycling/

    Around the IT Block
    enFebruary 08, 2024
    technology
    llm
    storage
    data
    enterprise

    The end-of-use tech finding a new life at HPE’s Technology Renewal Center

    The end-of-use tech finding a new life at HPE’s Technology Renewal Center

    According to 2023 figures from the World Economic Forum, around 53.6 million metric tons of e-waste is produced every year worldwide.

    Combating that is HPE’s Technology Renewal Center (TRC) at Erskine, just outside Glasgow in Scotland. It takes in around 3 million pieces of end of use tech every year to help it find a new life. In fact, according to HPE's figures, 9.2 million assets have been put back into use over the last 3 years.

    This week, Michael’s been out visiting the Technology Renewal Center to discover how end of use tech is getting a second chance, with his guide, Ray McGann: Managing Director of HPE Financial Services Ireland, and Worldwide Enterprise IT Asset Lifecycle Leader.

    This is Technology Now, a weekly show from Hewlett Packard Enterprise. Every week we look at a story that's been making headlines, take a look at the technology behind it, and explain why it matters to organizations and what we can learn from it.

    Do you have a question for the expert? Ask it here using this Google form:
    https://forms.gle/8vzFNnPa94awARHMA

    About the expert: https://www.linkedin.com/in/ray-mcgann-978b98a/?originalSubdomain=ie

    Sources and statistics cited in this episode:
    HPE's figures on the performance of the Technology Renewal Center: https://www.hpe.com/uk/en/services/asset-lifecycle.html
    World Economic Forum report on e-waste: https://www.weforum.org/agenda/2023/03/the-enormous-opportunity-of-e-waste-recycling/

    HPE Tech Talk, SMB
    enFebruary 08, 2024
    technology
    llm
    storage
    data
    enterprise

    A Duty To Be Hospitable - Michelle Jaime - Defining Hospitality - Episode # 140

    A Duty To Be Hospitable - Michelle Jaime - Defining Hospitality - Episode # 140

    Our guest this week is a designer for whom discovery is at the heart of what she does. Her design skills have been featured on HGTV as the co-host of Aloha Homes, and her firm has won multiple awards, including two gold key awards. Joining the show is President and Creative Director of The Vanguard Theory, Michelle Jaime!


    Michelle joins host Dan Ryan to discuss Hawaii's unique culture in terms of hospitality. Michelle also shares her experiences as an entrepreneur, and dives into the need for authentic representation of Hawaiian culture in design.


    Takeaways: 

    • Hospitality in Hawaii is ingrained in the culture, where locals often adopt and warmly embrace visitors, sharing their traditions, food, and experiences. Genuine care and immersing guests are authentic aspects of life, both on a personal and industry level.
    • Hawaiian firms often design Hawaiian projects, but rarely design mainland projects, hindering their recognition and opportunities outside of Hawaii. This disparity may be attributed to misconceptions about distance and cultural specificity.
    • To gain recognition and attract profitable opportunities, it is important for small businesses to showcase their achievements. Building successful partnerships and establishing a strong reputation can lead to further growth beyond the local market.
    • When working with clients, it's important to build strong relationships and understand their goals, budgets, and timelines. By designing around constraints and considering logistics, you create high-quality projects that meet expectations regardless of location.
    • It is crucial for non-local design firms working on projects in Hawaii to be sensitive to the local culture and avoid appropriation. Engaging with local fabricators, artists, and designers is essential to ensure an authentic representation of the community.
    • Being cautious about scaling and expanding too quickly is crucial, especially in areas where external factors can significantly impact businesses and lead to layoffs. Prioritizing sustainable growth can help prevent potential negative consequences.
    • Many people face the challenge of lacking business guidance and mentorship, relying on failure to learn and overcome obstacles. Despite the absence of a mentor, the experience of navigating failures can drive personal growth and resilience.

    Quote of the Show:

    • “If we don't engage the community, that's not really authentic.” - Michelle Jaime

    Links:

    Shout Outs:

    Ways to Tune In: 

    Defining Hospitality Podcast
    enJanuary 31, 2024
    interior design
    hotel
    hotels
    custom furniture
    hospitality

    Taking Care Of Business - Ben Nicholas - Defining Hospitality - Episode # 139

    Taking Care Of Business - Ben Nicholas - Defining Hospitality - Episode # 139

    Our guest this week is a designer who believes that the best results come from challenging the norm. With over 20 years in the industry, he knows what makes and breaks a project. Joining the show is Chief Brand and Design Officer at Design Environments, Ben Nicholas!


    Ben sits down with Host Dan Ryan for a conversation on the importance of building human connections in all elements of the industry. Ben shares how his route as a paperboy inspired his love for hospitality, his philosophy of creating designs that foster genuine and effortless hospitality experiences, and the importance of challenging the norm.


    Takeaways: 

    • Hospitality is about creating connections and ensuring that people feel a sense of belonging and being part of something. It extends beyond physical spaces like hotels and can be experienced in restaurants, bars, and everyday life.
    • Being open to unexpected opportunities and taking leaps of faith can lead to amazing experiences and personal growth. Embracing naivety and excitement allows us to create unique and memorable journeys in life.
    • Maintaining meaningful connections and cherishing the time spent together are valuable lessons. Prioritizing relationships and seizing opportunities can lead to personal and professional growth.
    • Working on projects globally brings challenges that require adaptability and quick learning, such as understanding different markets' expectations and keeping teams motivated to deliver great design.
    • The future is full of exciting opportunities and possibilities, especially when it comes to establishing and growing a service design team. Embracing the potential and putting in the necessary work can lead to exciting outcomes and personal fulfillment.
    • The most cherished memories from working on projects are not about the physical outcomes, but rather the people and experiences that were shared. These memories serve as a reminder of the joy and bonds formed during the collaborative process.
    • In design and project planning, having a well-defined process and being open to exploration are crucial. Renovation presents greater challenges than new builds, requiring creativity to enhance the space within constraints.

    Quote of the Show:

    •  “I like the term tour guide. I don't like the word boss.” - Ben Nicholas

    Links:

    Shout Outs:

    Ways to Tune In: 

    Defining Hospitality Podcast
    enJanuary 17, 2024
    interior design
    hotel
    hotels
    custom furniture
    hospitality

    Adaptive Reuse And Sustainability - Defining Hospitality - Episode # 138

    Adaptive Reuse And Sustainability - Defining Hospitality - Episode # 138

    Welcome to 2024! As we embark on a new year, our resolution is to shift our attention to the remarkable sustainability initiatives happening within the hospitality industry. In the current climate, sustainability has become increasingly crucial, benefiting not only the planet but also businesses themselves.


    To kick-start this focus, we’re bringing you a compilation of past episodes centered around sustainability and adaptive reuse. In this compilation, we feature conversations with past guests who are true experts in the field of sustainability and at transforming old buildings into vibrant, renewed spaces. Join us as we explore innovative solutions and inspiring stories in our quest for a more sustainable future.


    In this episode you’ll hear from Founder and CEO of MindClick: JoAnna Abrams, Partner at Dutch East Design: Dieter Cartwright, President at Becker + Becker Associates: Bruce Becker, and Chief Development Officer at NuovoRE: Heather Ciszczon.


    Takeaways:

    • The importance of measuring and recognizing the impact of sustainability is increasing in the marketplace. Financial institutions are leading the way by committing to carbon neutrality in lending and embracing measurement practices for a sustainable future.
    • Making the decision to disconnect from fossil fuels and prioritize sustainable qualifications, such as Passive House and Net Zero, are crucial steps towards achieving a high level of performance and sustainability in building projects.
    • Despite brands making pledges to reduce fossil fuel emissions, emissions in full-service hotels have been increasing. This disconnect between intentions and actions calls for more integrated efforts in the hospitality industry to achieve sustainable practices.
    • Historic tax credits play a vital role in preserving and adapting old buildings for revitalization, but navigating the requirements and preferences of review programs can be challenging.

    Links:

    Connect with JoAnna


    Connect with Dieter


    Connect with Bruce


    Connect with Heather

    Ways to Tune In: 

    Defining Hospitality Podcast
    enJanuary 10, 2024
    interior design
    hotel
    hotels
    custom furniture
    hospitality

    The Future Of Augmented Hospitality - Damien Perrot - Defining Hospitality - Episode # 137

    The Future Of Augmented Hospitality - Damien Perrot - Defining Hospitality - Episode # 137

    Joining the show this week is someone who believes that hotels are more than just a place to sleep and eat. Please welcome to the show, Global Chief Design, Technical Services & Innovation Officer for Premium, Midscale & Economy brands at Accor, Damien Perrot!

    In this vibrant conversation between Dan Ryan and Damien, the duo delve into the world of hospitality, hotel industry and its transformations. Damien shares his insights on everything from creating unique hotel experiences to the future of the industry. 


    Takeaways: 

    • Hospitality is about connecting with people and leaving a lasting impression. It's the art of welcoming strangers who could become friends, even if you will only know them for a short time.
    • The importance of creating memorable experiences in the hospitality industry cannot be understated. It's not just about food and beverage, but also about the ambiance and overall experience that sets a property apart and creates a destination.
    • Creating a meaningful guest experience in a hotel involves immersing oneself in the local culture and surroundings, ensuring both guests and locals can truly live the experience they desire. This approach also proves to be profitable for hotel owners.
    • Innovation in the hospitality industry extends beyond the confines of a hotel, encompassing the entire travel experience. By addressing pain points and enhancing guest satisfaction, hotels can create a positive and memorable stay for travelers.
    • Hotels face the challenge of managing travelers' luggage, which often requires dedicated staff and even the use of meeting rooms. By allowing travelers to conveniently check their luggage at the hotel, the process is more efficient and hassle-free.
    • Design in hotels goes beyond aesthetics, playing a vital role in guest experience. From achieving sustainability goals to driving profitability, investing in efficient and innovative solutions now is crucial for future success in a rapidly changing world.
    • In the ever-changing world, being a part of shaping the future and challenging norms is exciting. Hospitality industry, like hotels, can play a vital role in evolving cities and ensuring a high quality of life amidst increasing urban density.

    Quote of the Show:

    • “Hospitality is about welcoming people who are not yet your friends, but could become your friends.” - Damien Perrot

    Links:



    Shout Outs:

    Ways to Tune In: 

    Defining Hospitality Podcast
    enDecember 20, 2023
    interior design
    hotel
    hotels
    custom furniture
    hospitality

    Collect The Dots To Connect The Dots - Jessica Gidari - Defining Hospitality - Episode # 136

    Collect The Dots To Connect The Dots - Jessica Gidari - Defining Hospitality - Episode # 136

    Our guest this week has a passion for creating restaurants that redefine the dining experience. With the innate ability to take a concept and turn it into reality, she drives innovation in the industry. Welcome to the show, Senior Director of Design & Concept Development at Union Square Events, Jessica Gidari!


    Dan Ryan hosts Jessica to delve into her approach to creating unique restaurant experiences and her understanding of true hospitality. Jessica shares the importance of collecting the dots, discusses her experiences with Union Square Hospitality, and explores the power of hospitality in all aspects of life and business.

    Takeaways: 

    • Hospitality is the act of doing something for someone rather than just doing it to them. While it may be customary to offer complimentary drinks, a customer may not want them, thus putting the customer in an awkward situation. 
    • Active listening and making connections are key elements in collecting valuable information. Utilizing these skills allows for effective networking and the facilitation of beneficial collaborations.
    • Making meaningful connections with others can unlock the magic of building strong relationships, fostering teamwork, and enhancing personal growth. These connections create moments of excitement and shared understanding that can have a lasting impact.
    • A cohesive combination of design, atmosphere, and narrative in a space can create a powerful and memorable experience. Ensuring all elements align and speak the same language enhances the overall impact and leaves a lasting impression on visitors.
    • Prompt problem-solving is crucial in the hospitality industry, ensuring a seamless experience for guests even in challenging situations. By swiftly addressing issues and offering suitable alternatives, restaurants can uphold customer satisfaction.
    • Hospitality should start by warmly welcoming guests and understanding their purpose for visiting. By paying attention to their cues and preferences, you can offer appropriate suggestions to enhance their experience.
    • Hospitality is crucial in corporate environments, as it creates a sense of belonging and pride for employees while enhancing their overall experience. Incorporating innovative food and beverage concepts helps foster a positive and engaging work environment.

    Quote of the Show:

    •  “Hospitality is when you do something for someone rather than to someone.” - Jessica Gidari

    Links:


    Shout Outs:

    Ways to Tune In: 

    Defining Hospitality Podcast
    enDecember 13, 2023
    interior design
    hotel
    hotels
    custom furniture
    hospitality

    Transforming Spaces Through Adaptive Reuse - Heather Ciszczon - Defining Hospitality - Episode # 135

    Transforming Spaces Through Adaptive Reuse - Heather Ciszczon - Defining Hospitality - Episode # 135

    Our guest this week is a talented designer with over 20 years of experience. She’s a leader who helps transform spaces into experiences that are truly part of their local communities. Joining the show is Chief Development Officer at NuovoRE, Heather Ciszczon!


    Heather joins host, Dan Ryan, for a comprehensive discussion on her journey from design to development. Heather discusses the intricacies of her work, including exceptional renovation projects like the 21C Museum Hotel in St. Louis. Additionally, Heather touches on the challenges of historic tax credit works and the responsibility of the hospitality industry in making outsized impact on the lives of people through innovation and engagement.


    Takeaways: 

    • Hospitality is about meeting someone where they are at and where they’re most comfortable. While luxury experiences are nice, your customers may want something more relaxed. 
    • As a designer, when working on any project, you need to fully understand what the owner wants. Understanding those goals allows you to more effectively meet them, and deliver a satisfactory end product. 
    • When you are the owner of a project, you need to help give your team agency to work effectively. Helping them understand the why behind your motivations will allow them to carry out your vision to its fullest. 
    • While any project requires a good team, renovations have particular nuances that members need to handle. Having team members who are familiar with historic buildings and tax credit work are crucial understandings in addition to their design skills. 
    • When renovating old buildings, there is a fine line between preservation and adaptation. Adjustments to a building to make it function more efficiently as a hotel may face pushback from preservation societies; designers need to be sensitive to these needs. 
    • When trying to ingrain a property in the local community, partnerships are key. By partnering with local groups and providers, you help meet everyone's needs, have stronger procurement processes, and invest in the local community. 
    • The foundation of a good team is trust. Rather than waiting for something to go wrong, establish trust early on. With a strong connection between your team, issues that arise will be much easier to handle. 

    Quote of the Show:

    • “That's not my skill set is to make something of a blank piece of paper. But if you give me a bunch of puzzle pieces, I will find a way to solve them.” - Heather Ciszczon

    Links:

    Shout Outs:

    Ways to Tune In: 

    Defining Hospitality Podcast
    enDecember 06, 2023
    interior design
    hotel
    hotels
    custom furniture
    hospitality

    Owning Your Results - Hector Sanchez - Defining Hospitality - Episode # 132

    Owning Your Results - Hector Sanchez - Defining Hospitality - Episode # 132

    Joining the show this week is an experienced executive who has a history of driving brands to success. Please welcome to the show, Head of Development for Ashford Inc and CEO at Premier, a subsidiary of Ashford, Hector Sanchez!


    Hector sits down with Host Dan Ryan to share the lessons he has learned from his time in the hospitality industry. Hector dives into the importance of owning mistakes when they happen, the challenges of aligning on budget, and how to build teams that play to their members’ strengths. 

    Takeaways: 

    • Hospitality is the act of serving people and creating unique experiences that they can share with others. It plays a crucial role in creating memorable moments and fostering connections between individuals.
    • Taking responsibility and providing a solution is crucial in resolving issues effectively, as it demonstrates accountability and ownership, unlike finger-pointing and avoiding responsibility.
    • Ownership groups in the hotel industry typically do not bring various functions, such as project management, in-house. While some may handle design and project management internally, they often rely on external firms for expertise and assistance.
    • As a newcomer to the hospitality industry, it’s important to take note of the small details around you. Observing how other projects came to fruition and noting their nuances will help you ramp up your design knowledge.
    • While having a holistic understanding of your industry is beneficial, it doesn’t mean you need to be an expert in every discipline. Play to your strengths and build a team whose members fill in each other’s gaps. 
    • The disconnect between budget and creativity in the hospitality industry can be a large challenge. Being mindful of budget constraints while fostering creativity is crucial for successful project execution.


    Quote of the Show:

    • “To me, it's just about how you react to those issues? Do you just hide from them? Do you ignore the calls or do you rise up?” - Hector Sanchez


    Links:


    Shout Outs:

    Ways to Tune In: 

    Defining Hospitality Podcast
    enNovember 15, 2023
    interior design
    hotel
    hotels
    custom furniture
    hospitality

    Understanding All The Parts And Pieces - Mitch Parker - Defining Hospitality - Episode # 131

    Understanding All The Parts And Pieces - Mitch Parker - Defining Hospitality - Episode # 131

    Filling a hotel with furniture is about more than just picking the right chair, it’s about working with your client to get the right product set up the right way for them. Our guest this week is a well rounded hospitality professional and expert in all things FF&E. Joining the show is COO - FF&E Division & Partner at The Parker Company, Mitch Parker!


    Mitch sits down with Host Dan Ryan to dive into all things procurement. Mitch outlines the importance of planning for proper time, the intricacies that go into furnishing a hotel, and the need for designers to design for the requirements of the hotel.


    Takeaways: 

    • Hospitality is all about service. In a hotel, it’s providing a place for others to feel comfortable. In procurement, it’s about providing efficient service that helps your client complete their project on time and under budget. 
    • With every item, there is often an unseen level of customization behind the scenes. Multiple locations may use the same chair, but the color, texture, and finish can vary. Managing these changes is a behind the scenes responsibility of procurement. 
    • Design never happens in a vacuum, but is shaped by the bounds of what you are designing for. When designing furniture for hotels, an aesthetically pleasing design isn’t enough, it needs to also meet the functional requirements of the hotel. 
    • While it’s important to meet client needs, you also need to open a hotel on time. To help stay on schedule, highlight the importance of making decisions to clients, and try to reduce the number of 3rd party decision makers. 
    • As a leader of a business you need to balance employee agency with your own oversight. It’s important to give your employees agency to make their own decisions, but you want to be involved enough that when problems arise, you are able to help out. 
    • When furnishing a hotel, you need to understand how all the parts and pieces play into the overall guest experience. A single element can turn a positive experience negative for a guest, preventing them from returning to your hotel.  
    • As a purchaser, time is your best friend. It’s common for clients to change their mind or ask for revisions half way through the process. By building in a buffer, you can meet client requests without delaying the project.  

    Quote of the Show:

    • “You can have a beautiful design, but if it can't be executed, you have a problem.” - Mitch Parker

    Links:

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    Defining Hospitality Podcast
    enNovember 08, 2023
    interior design
    hotel
    hotels
    custom furniture
    hospitality

    Radical Innovation - Defining Hospitality - Episode # 130

    Radical Innovation - Defining Hospitality - Episode # 130

    In this special episode of Defining Hospitality, we’re featuring interviews from the 2023 Radical Innovation Awards. Dan speaks with Radical Innovation Founder John Hardy, and other event participants including Jury members, MC, and sponsors. Through each interview, you’ll hear about the excitement of the event, tips for anyone considering being a future juror, and which aspects of the designs stood out the most.

    Featured Guests:


    John Hardy


    Mark Friesen


    Raj Chandnani


    Eran Chen


    Damien Perrot


    John Edelman


    Vito Lotta



    Shout Outs:

    Ways to Tune In: 

    Defining Hospitality Podcast
    enNovember 01, 2023
    interior design
    hotel
    hotels
    custom furniture
    hospitality

    Creating Events That Bring People Together - Keisha Byrd - Defining Hospitality - Episode # 129

    Creating Events That Bring People Together - Keisha Byrd - Defining Hospitality - Episode # 129

    On this episode, we’re joined by a show director who puts together some of the hospitality industry’s most popular events. Please welcome to the show, Brand Leader & Associate Show Director - Boutique Design at Emerald, Keisha Byrd! 

    Keisha joins Host Dan Ryan to share what makes a successful event. Keisha highlights the importance of finding the right people, the satisfaction that comes from pulling off a successful event, and the ways students can get the most out of events. 

    Takeaways: 

    • Hospitality is about creating welcoming experiences, bringing people together, and making everyone feel like they belong. It is important to prioritize these aspects in order to foster a sense of unity and promote meaningful connections.
    • When it comes to putting together an amazing event, the right people make it a success. Your attendees are likely to forget the food and beverages that were served, but they will remember the conversations had and connections made. 
    • Putting on an event is a lot of work, but the feedback and positive messages make it all worth it. Hearing feedback from attendees not only makes you feel appreciated, but also helps shape future events. 
    • When vendors ask for a better space or more square footage, those are both signs of an event well done. Additional signs of success include the feedback from attendees who have found your event to be a useful resource. 
    • As events grow and evolve, there is an increased focus on highlighting specific designs. Future events will still feature a traditional expo hall, but will start to incorporate open houses that highlight both specific designs and their designers.  
    • Setting goals, being patient, and staying true to yourself are key factors in achieving personal growth and success. It is crucial to persevere and remain dedicated to your journey, as progress takes time and self-belief.
    • Listening and being patient with others, while embracing creativity and continuous learning, are valuable skills for events. These help to improve event experiences and foster constructive growth.

    Quote of the Show:

    • “Knowing that what we're doing is actually connecting everyone to do business, that's what we're here for.” - Keisha Byrd


    Links:

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    Defining Hospitality Podcast
    enOctober 25, 2023
    interior design
    hotel
    hotels
    custom furniture
    hospitality

    Creating Environments Of Success - Alicia Cannon - Defining Hospitality - Episode # 128

    Creating Environments Of Success - Alicia Cannon - Defining Hospitality - Episode # 128

    When it comes to finding the right workplace, the environment matters much more than the work. This week, we’re joined by a designer who understands firsthand the value of creating welcoming environments in both her workplaces and designs. Our guest this week is Lead Designer, Principal, and Founder of AJC Design, Alicia Cannon!


    Alicia joins Dan Ryan for a conversation on what being an entrepreneur in the hospitality industry is like. Alicia shares her tips for finding the right environment, what makes starting your own brand worth it, and the best ways to train new members.

    Takeaways: 

    • Hospitality is a blank canvas, allowing you to create intentional experiences for guests, providing idyllic escapes and reassuring comforts away from home. It is a gift that brings passion and fulfillment, making it a significant aspect of the industry.
    • As a creative, it’s important to understand the environments you do and don’t want to be part of. While a certain company may offer great work opportunities, a misalignment of culture will ultimately be more detrimental to you. 
    • While going out on your own can be daunting, it opens the door to creative growth. With freedom to travel, you open your eyes to new styles and designs. By observing the work of others, you become a better designer for your clients. 
    • When training junior designers, it is important to guide them through the fundamentals of interior design, such as writing specifications and understanding the language of the field. 
    • When seeking internships, explore opportunities at different-sized firms to find a culture and environment that aligns with your goals. It's crucial to prioritize understanding the people you want to work with.
    • Establishing a strong brand identity and prioritizing long-term relationships with clients are crucial for success as a business owner. Creating a family-oriented environment and fostering lasting connections can lead to significant growth and loyalty.
    • It is crucial for new business owners to anticipate upcoming projects and maintain a steady stream of clients. Planning and preparation are key to ensure a consistent flow of work and avoid potential financial challenges.

    Quote of the Show:

    • “If something doesn't feel good, It's probably not right.” - Alicia Cannon

    Links:

    Shout Outs:

    Ways to Tune In: 

    Defining Hospitality Podcast
    enOctober 18, 2023
    interior design
    hotel
    hotels
    custom furniture
    hospitality

    Having Fun Learning From Your Mistakes - Alisa Chodos - Defining Hospitality - Episode # 127

    Having Fun Learning From Your Mistakes - Alisa Chodos - Defining Hospitality - Episode # 127

    Our guest this week is a highly creative and service oriented design leader who loves learning from others. She’s a trailblazer who worked to carve out a space in the industry to truly be herself. Joining the show this week is Managing Principal at KNA Design Los Angeles, Alisa Chodos!


    Alisa sits down with Dan Ryan for a discussion on her hospitality journey. She dives into the importance of learning from others, why it’s ok to make mistakes, and the warmth of the hospitality community. 

    Takeaways: 

    • Hospitality is the business of service, and design is theater. Hospitality is the backdrop through which people create connections and experiences. To properly execute requires a blend of design and management. 
    • In the ever-evolving world of design consulting, learning goes beyond the classroom. It's about gaining firsthand experience, adapting to different environments, and embracing teamwork as the cornerstone of success.
    • While the hospitality industry has come a long way, it has faced many diversity issues. When Alisa first started, not many women were involved in the design process. She continued to push on, and refused to conform.
    • It is important to learn from mistakes, have fun, and collaborate with others to spur creativity. Embracing new perspectives and exploring unconventional ideas can lead to better solutions and promote camaraderie and teamwork.
    • Working with a diverse group of people can provide new perspectives and inspiration. Emphasizing the importance of incorporating cultural and historical references in design projects can lead to cohesive and relevant outcomes.
    • Designers should prioritize maintaining a positive and enthusiastic mindset towards their work to cultivate motivation and creativity. Embracing feelings of exuberance and discovery can lead to increased productivity and job satisfaction.
    • The hospitality industry thrives on strong relationships and collaboration. The support, generosity, and professionalism of its people make it a fortunate and rewarding field to be a part of.

    Quote of the Show:

    • “I feel like I'm not really learning unless I'm challenged and a little bit scared.” - Alisa Chodos

    Links:


    Shout Outs:

    Ways to Tune In: 

    Defining Hospitality Podcast
    enOctober 11, 2023
    interior design
    hotel
    hotels
    custom furniture
    hospitality
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