career progression

In this episode, I’m talking to Kay Mukherjee, Area VP of Customer Success and Renewals at Splunk.

Kay is sharing her beautiful stories of leadership and leading with authenticity, trust and kindness. She openly talks about her experience with imposter syndrome and how best to tackle it. I love our conversation and so many 'wow' moments and learnings from Kay’s stories.

My favourite part is Kay sharing her biggest leadership dilemma and her motto of “choose being kind over being right”.

Follow Kay!
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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

- Website - womenincs.co

- LinkedIn - linkedin.com/company/womenincs

- Instagram: https://www.instagram.com/womenincs.co/

- Podcast page - womenincs.co/podcast

- Sign Up for PowerUp Tribe - womenincs.co/powerup

Host Marija Skobe-Pilley

- Website - https://www.marijaskobepilley.com/

- LinkedIn - https://www.linkedin.com/in/mspilley/

- Coaching with Marija: http://marijaskobepilley.com/programs

- Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

In this episode, I am talking to Claire O'Regan, Director of Customer Success at Juro and a nominee for a Women of Legal Tech award!

Claire started her career at Google as a graduate and then moved to the world of startups - building and scaling customer success teams. She started her current role at Juro in the midst of the pandemic. 

In this episode, you'll learn about:

• How do you get to know your team completely remotely? 
• How do you make sure you cater for your hires over Zoom meetings? 
• How to create a successful remote employee onboarding experience?
• Claire's life at Google
• Developing Customer Success Heroes

Follow Claire!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

- Website - womenincs.co

- LinkedIn - linkedin.com/company/womenincs

- Instagram: https://www.instagram.com/womenincs.co/

- Podcast page - womenincs.co/podcast

- Sign Up for PowerUp Tribe - womenincs.co/powerup

Host Marija Skobe-Pilley

- Website - https://www.marijaskobepilley.com/

- LinkedIn - https://www.linkedin.com/in/mspilley/

- Coaching with Marija: http://marijaskobepilley.com/programs

- Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

In this episode, I am talking to Elodie O'Rouke, Head of B2B Customer Success at The Financial Times. 

Elodie has such a unique story and in this episode, she shares her journey from having a good career in a home country to leaving her life behind, moving to a new country and building everything from the very beginning. 

In this episode, you'll learn about:

• What does the career journey of an ex-pat look like? 
• What are the successes and challenges? 
• How do you start building your career when you are overqualified, need to brush up on the language and start fresh in a new industry?

Elodie has some amazing tips and insights from her own journey.

My favourite learning is: 'Most of the time your best enemy is yourself, your lack of confidence and not believing enough in yourself.'

Follow Elodie!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

- Website - womenincs.co

- LinkedIn - linkedin.com/company/womenincs

- Instagram: https://www.instagram.com/womenincs.co/

- Podcast page - womenincs.co/podcast

- Sign Up for PowerUp Tribe - womenincs.co/powerup

Host Marija Skobe-Pilley

- Website - https://www.marijaskobepilley.com/

- LinkedIn - https://www.linkedin.com/in/mspilley/

- Coaching with Marija: http://marijaskobepilley.com/programs

- Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

In today's episode, I am talking to Daphne Lopes, the Manager of Customer Success at Hubspot. 

Daphne is such a driven lady on a mission, combining her scientific inquisitive mind with the impact of technology upon everyday life. She loves blogging, surfing, hiking, trail running and also - public speaking. 

In this episode, you will hear about

• Daphne's story - from science to customer success
• Career lessons

Daphne's advice for aspiring leaders:

• Get serious about your career - don't let it happen to you
• Don't quit when it gets hard
• Surround yourself with people that want to see you succeed

Follow Daphne!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

- Website - womenincs.co

- LinkedIn - linkedin.com/company/womenincs

- Instagram: https://www.instagram.com/womenincs.co/

- Podcast page - womenincs.co/podcast

- Sign Up for PowerUp Tribe - womenincs.co/powerup

Host Marija Skobe-Pilley

- Website - https://www.marijaskobepilley.com/

- LinkedIn - https://www.linkedin.com/in/mspilley/

- Coaching with Marija: http://marijaskobepilley.com/programs

- Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

In this conversation with Samma Hafeez, Senior Director at Insight Partners, we're tackling the topic of empathy in customer success.

Samma is sharing her views on empathy, what it is and what are some practical tools to help you practice empathy with clients. And....Samma is also sharing her career story and tips on navigating bro culture and making yourself invaluable to your team.

One of my favourite learning from the conversation: "Being empathetic is showing up, actively listening, taking notes, asking open-ended questions, giving clients the space to vent in the air, how they feel, and taking it upon yourself to validate and reflect back what they're telling you."

Samma's book recommendation:
Turn the Ship Around by L.David Marquet

Follow Samma!
_______________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

- Website - womenincs.co

- LinkedIn - linkedin.com/company/womenincs

- Instagram: https://www.instagram.com/womenincs.co/

- Podcast page - womenincs.co/podcast

- Sign Up for PowerUp Tribe - womenincs.co/powerup

Host Marija Skobe-Pilley

- Website - https://www.marijaskobepilley.com/

- LinkedIn - https://www.linkedin.com/in/mspilley/

- Coaching with Marija: http://marijaskobepilley.com/programs

- Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

Topics Covered

• What is a toxic work environment
• Why and how do toxic work environments develop
• How to identify when you're experiencing a toxic environment
• How the honeymoon phase of a job can impact your perceptions
• How to deal with it once you realized you're in a toxic environment
• Seeking support
• How to get out strategically
• How to build your confidence after leaving a toxic work environment
• What you can learn from these situations
• Using your experience to make better decisions
• The silver lining

Today you'll hear from Rick Hill, the General Manager and Vice President of Sales at AVA Security (ava.uk). Rick is a lifelong learner and father of 2. 

We discussed:

Becoming GM at AVA Security

Why he joined AVA

Building culture

His approach to management

Growing up in Boston with a stepdad

Being a decathlete

Exercise and food for longevity

Trying to hard close a car dealer

Mistakes as a young manager

An important truth very few people agree with him on

A new habit that has most improved his life

Being a better husband than 3-5 years ago

Being a better father than 3-5 years ago

Instilling accountability in his kids

In today’s episode, I am talking to Cybele Safadi, Customer Experience Team Lead at Betterment. She is also a coach - helping people connect with themselves, so they may learn how to show up authentically and deliver quality work proudly.

Cybele describes herself as a highly sensitive person and we explored what it means and how it manifests in the workplace.

In this episode, Cybele is teaching us how to develop your authentic online voice and present your personal brand.

One of my favourite learnings from this conversation is: 'Personal Branding can be really purposeful. You can create a voice that is totally you. And the best part of that is, you don't need to sell yourself. You just need to talk about your experiences. You're the expert on yourself. And people who are like-minded, will find you. You don't have to chase anyone. And they will reach out to you and they'll say hey, I want you to work on my team.'

Follow Cybele!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

- Website - womenincs.co

- LinkedIn - linkedin.com/company/womenincs

- Instagram: https://www.instagram.com/womenincs.co/

- Podcast page - womenincs.co/podcast

- Sign Up for PowerUp Tribe - womenincs.co/powerup

Host Marija Skobe-Pilley

- Website - https://www.marijaskobepilley.com/

- LinkedIn - https://www.linkedin.com/in/mspilley/

- Coaching with Marija: http://marijaskobepilley.com/programs

- Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

This is a conversation with Jill Favro Sawatzky - Vice President of Customer Success & Advocacy at Commvault. Jill is an executive with broad experience in driving adoption through customer advocacy, having worked in some of the most world-renowned tech companies, such as IBM, Citrix and currently Commvault.

Interestingly, Jill is sharing her predictions for the future of Customer Success and the required skillset for successful CSMs.

So, this episode is for you if you are interested to hear about:

• AI and the Future of Customer Success Industry
• How to develop skills for the future
• Combating impostor syndrome
• Best time to get an executive coach

Jill is also recommending useful resources to help you develop your career:

• The Customer Success Economy by Nick Mehta & Allison Pickens
• The Confidence Code by Katty Kay

Follow  Jil!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

- Website - womenincs.co

- LinkedIn - linkedin.com/company/womenincs

- Instagram: https://www.instagram.com/womenincs.co/

- Podcast page - womenincs.co/podcast

- Sign Up for PowerUp Tribe - womenincs.co/powerup

Host Marija Skobe-Pilley

- Website - https://www.marijaskobepilley.com/

- LinkedIn - https://www.linkedin.com/in/mspilley/

- Coaching with Marija: http://marijaskobepilley.com/programs

- Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

In today’s episode, I am talking to Minna Vaisanen, a customer success leader with experience in leading international teams and living and working in seven different countries. 

Minna is a passionate customer success leader with the most recent role as VP of Customer Success at Pace Revenue Management. With such a broad experience as an ex-pat, Minna is sharing some invaluable insights into building cross-cultural teams and leading in an international workplace. Of course, we also touched upon Scandinavians as Minna was sharing tips on earning trust, as well as getting familiar to know Middle Eastern concept of time. 

What else can you find in this episode? 

• How to lead multicultural teams 
• How to adopt leadership style in different cultures 
• How to build successful CS teams 
• How to create a learning culture in your team 

Follow Minna!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

- Website - womenincs.co

- LinkedIn - linkedin.com/company/womenincs

- Instagram: https://www.instagram.com/womenincs.co/

- Podcast page - womenincs.co/podcast

- Sign Up for PowerUp Tribe - womenincs.co/powerup

Host Marija Skobe-Pilley

- Website - https://www.marijaskobepilley.com/

- LinkedIn - https://www.linkedin.com/in/mspilley/

- Coaching with Marija: http://marijaskobepilley.com/programs

- Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

Today, I’ve had the most enjoyable conversation with Michal Harel, Senior VP of CS @Horizn. Apart from being absolutely cool and awesome, Michal is very passionate about building and managing global teams with high employee retention. 

In this episode, you will learn about: 

• Michal’s career journey (including exciting stories!) 
• Challenges that women face in business 
• How to identify a talent 

Follow Michal!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

- Website - womenincs.co

- LinkedIn - linkedin.com/company/womenincs

- Instagram: https://www.instagram.com/womenincs.co/

- Podcast page - womenincs.co/podcast

- Sign Up for PowerUp Tribe - womenincs.co/powerup

Host Marija Skobe-Pilley

- Website - https://www.marijaskobepilley.com/

- LinkedIn - https://www.linkedin.com/in/mspilley/

- Coaching with Marija: http://marijaskobepilley.com/programs

- Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

In today's episode, I am talking to Shanta Bodhan, Customer Success Manager at SupplyShift. 

In this episode, you will learn about:  

• How to leverage your background in starting a Customer Success career 
• How to lead cross-functional learning about Customer Success 
• How to maintain your CSM happiness 

Have you ever heard about your CSM happiness? What is it and how can you maintain it?

Shanta says: ‘As long as you're walking into your role and you feel good about it, and you feel good about the company and you feel good about the company's mission, that really lends itself to happiness.’

Follow  Shanta!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

- Website - womenincs.co

- LinkedIn - linkedin.com/company/womenincs

- Instagram: https://www.instagram.com/womenincs.co/

- Podcast page - womenincs.co/podcast

- Sign Up for PowerUp Tribe - womenincs.co/powerup

Host Marija Skobe-Pilley

- Website - https://www.marijaskobepilley.com/

- LinkedIn - https://www.linkedin.com/in/mspilley/

- Coaching with Marija: http://marijaskobepilley.com/programs

- Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

Today I'm talking to a remarkable Customer Experience leader - Maranda Dziekonski – currently Leading Customer Success and People Operations at Swiftly. She’s been named a top 100 Customer Success Strategist, 2018 & 2017 and through her thought leadership and speaking engagement, she’s continually inspiring generations of customer success professionals. 

Maranda is unlocking the world of possibilities for Customer Success professionals as we talk about:

• Career path and internal recognition
• What to look for in your next employer 
• Trends in post-pandemic workplace 

My favourite learning is: 'A role that doesn't exist today could exist tomorrow, and you could be the one that creates it.'

Connect with Maranda!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

- Website - womenincs.co

- LinkedIn - linkedin.com/company/womenincs

- Instagram: https://www.instagram.com/womenincs.co/

- Podcast page - womenincs.co/podcast

- Sign Up for PowerUp Tribe - womenincs.co/powerup

Host Marija Skobe-Pilley

- Website - https://www.marijaskobepilley.com/

- LinkedIn - https://www.linkedin.com/in/mspilley/

- Coaching with Marija: http://marijaskobepilley.com/programs

- Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

Today, I have the privilege of talking to Irit Eizips, CEO of CSM Practice, a global customer success management consulting firm. Some call her ‘CSM Guru’ as she’s consistently voted top Customer Success influencer and he has just been named a Top Global Customer Experience Thought Leader by Surveysensum. Irit is frequently featured as a speaker at conferences and Customer Success publications. 

In today’s episode, Irit is sharing her exciting career journey and strategies on getting the first CSM job. 

You will learn about tips for transitioning into the Customer Success industry:

• Where to start from, when transitioning to the Customer Success world 
• What is a good entrance into the profession 
• How to secure the interview for your first Customer Success job 
• What to say and what not to say at the interview 

Connect with Irit! 

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

- Website - womenincs.co

- LinkedIn - linkedin.com/company/womenincs

- Instagram: https://www.instagram.com/womenincs.co/

- Podcast page - womenincs.co/podcast

- Sign Up for PowerUp Tribe - womenincs.co/powerup

Host Marija Skobe-Pilley

- Website - https://www.marijaskobepilley.com/

- LinkedIn - https://www.linkedin.com/in/mspilley/

- Coaching with Marija: http://marijaskobepilley.com/programs

- Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

Today I am talking to Sue Walsh, a Customer Success and Sales talent specialist, with more than 20 years of experience in recruitment. In recent years she focused on customer experience talent acquisitions. No surprise I wanted to hear Sue’s take on the customer success job market: different types of roles, skills and salaries.

We also talked about job negotiation – how and if women negotiate their terms and salaries, how to know what you are worth and make the role work for you.

My favourite learning is Sue’s take on returning to work after a career break. She says: ‘‘We need to ask what we're worth and stick to what we're worth and actually do reach for the stars because how else are you going to get there? And even if that doesn't work out that could give you valuable feedback as to what it is that you need to develop in order to be there.’

Connect with Sue!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

- Website - womenincs.co

- LinkedIn - linkedin.com/company/womenincs

- Instagram: https://www.instagram.com/womenincs.co/

- Podcast page - womenincs.co/podcast

- Sign Up for PowerUp Tribe - womenincs.co/powerup

Host Marija Skobe-Pilley

- Website - https://www.marijaskobepilley.com/

- LinkedIn - https://www.linkedin.com/in/mspilley/

- Coaching with Marija: http://marijaskobepilley.com/programs

- Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

In this episode, I am talking to Shirley Chapman – Senior Director of Customer Success at Pluralsight.

She started her career as a teacher and combined that experience with leadership and technology to find herself in Customer Success Role.
Teaching and coaching are still at the very core of who she is. As previously with students, Shirley is now focusing on helping customers be the very best they can be. We spoke about diverse backgrounds for customer success, listening to your customers, the power of mentoring and the art of receiving and asking for feedback in career development.

One of my favourite leanings is Shirley’s reference to her teaching strategies: "As a teacher, you need to know where you push people a little bit out of the comfort zone, where you might challenge them along and sometimes where you have to back off, and I think it's the same with customers as well. "

Connect with Shirley!

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

- Website - womenincs.co

- LinkedIn - linkedin.com/company/womenincs

- Instagram: https://www.instagram.com/womenincs.co/

- Podcast page - womenincs.co/podcast

- Sign Up for PowerUp Tribe - womenincs.co/powerup

Host Marija Skobe-Pilley

- Website - https://www.marijaskobepilley.com/

- LinkedIn - https://www.linkedin.com/in/mspilley/

- Coaching with Marija: http://marijaskobepilley.com/programs

- Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

In this episode, I’m talking to Georgia Harrison – Director of Customer Success EMEA at Braze.

Georgia started her Braze journey as a Customer Success Manager, was promoted almost every year and progressed to Customer Success Leader of the EMEA organisation. That’s a great story of internal promotions and career progression.

This episode is completely packed with Georgia’s practical strategies on career progression, leading teams and developing crucial skills.

Also, if you wanted to know how to land a job on the spot, Georgia shares how she’s done it and how passion for technology can open the doors to Customer Success world.

My favourite learning of today's episode is: ‘What's gonna make you stand out as a leader is your ability to understand what success looks like in different size companies with different maturities and having your own conceptual playbooks for them all.’

Connect with Georgia!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

- Website - womenincs.co

- LinkedIn - linkedin.com/company/womenincs

- Instagram: https://www.instagram.com/womenincs.co/

- Podcast page - womenincs.co/podcast

- Sign Up for PowerUp Tribe - womenincs.co/powerup

Host Marija Skobe-Pilley

- Website - https://www.marijaskobepilley.com/

- LinkedIn - https://www.linkedin.com/in/mspilley/

- Coaching with Marija: http://marijaskobepilley.com/programs

- Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

In the first guest episode of the Women in Customer Success Podcast, I am joined by Kellie Lucas - a coach, mentor and author of Customer Success Pioneer - a pragmatic handbook for anyone starting a journey into Customer Success. Her book was a finalist for the Best Business Book Award – Specialist Business Book – with the nomination being placed only four weeks after the book was published.

In this episode, we talked about why she wrote the book, what was the motivation behind and the concept.

The conversation also revealed that writing a book was a pioneering experience for Kellie and she’s talking about the behind-the-scene writing process and feedback on book publishing.

Kellie is teaching us the fundamentals of customer success – relationships between people and businesses and the top skills for becoming an exceptional customer success manager – currently one of the most sought-after professions in the world.

Being a coach, we’re fortunate to hear some of Kellies’ powerful coaching tools and the importance of customer success communities.

My favourite learning: ‘You can't coach anyone to do something that you feel that they should be better at. They have to recognize it and lead it and want to try to improve.’ - Kellie.

Get a copy of the Customer Success Pioneer book
Connect with Kellie

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

- Website - womenincs.co

- LinkedIn - linkedin.com/company/womenincs

- Instagram: https://www.instagram.com/womenincs.co/

- Podcast page - womenincs.co/podcast

- Sign Up for PowerUp Tribe - womenincs.co/powerup

Host Marija Skobe-Pilley

- Website - https://www.marijaskobepilley.com/

- LinkedIn - https://www.linkedin.com/in/mspilley/

- Coaching with Marija: http://marijaskobepilley.com/programs

- Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

Introducing Women in Customer Success Podcast - the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

In each episode, I am bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

You’re going to hear from the ladies who are on their own journeys and want to share their learnings and strategies with us. You’re going to have access to the experiences, tips and tools from the very best ones – the leaders of the industry. 

You’re going to be challenged to take action.
You’re going to hear about the ins and outs of customer success.
You’re going to be inspired.

Are you a woman in customer success? Do you want to learn from other women in the industry? Are you only thinking about starting a career in customer success?

I can assure you - you are at the right place and this podcast can help you.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

- Website - womenincs.co

- LinkedIn - linkedin.com/company/womenincs

- Instagram: https://www.instagram.com/womenincs.co/

- Podcast page - womenincs.co/podcast

- Sign Up for PowerUp Tribe - womenincs.co/powerup

Host Marija Skobe-Pilley

- Website - https://www.marijaskobepilley.com/

- LinkedIn - https://www.linkedin.com/in/mspilley/

- Coaching with Marija: http://marijaskobepilley.com/programs

- Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

In this episode of the podcast I sat with IT enterprenuer Seun Oshinaike to have a chat about his startup and other things hes been up to plus a bit of Brexit and much more..