caremanagement

Rachel Trobman, CEO and Co-Founder of Upside Health, Inc., joins the show to share the challenges faced by physicians as they strive to provide optimal care for highly complex patients with limited resources and how her team is helping fix this problem. Rachel discusses the crucial role that technology plays in augmenting healthcare and emphasizes the importance of identifying areas that can be automated or digitized to empower physicians and improve care management. With a focus on integrating technology seamlessly into existing workflows, Rachel highlights how Upside Health supports physicians in simplifying their processes while maintaining open lines of communication for necessary modifications.

Learn more: https://apmsuccess.com/201
Watch the video: https://apmsuccess.com/201v       

Is anyone ever really prepared to deal with a severe illness or injury? Most people find themselves unprepared when thrust into the patient or caregiver role, understandably so. Roberta Carson knows first-hand just how overwhelming it can be to make the immediate transition. Her experience caring for her teenage son, Zachary, during his 27-month battle with terminal brain cancer, inspired her to start Zaggo, a nonprofit organization. She created the ZaggoCare System to provide patients and family caregivers with the information and tools needed to better manage a care journey in critical illness and injury.

In this episode, Kirsten sits down with Roberta to unpack the strenuous care journey for a loved one battling terminal brain cancer. Roberta admits she was unprepared and a bit unorganized in the first weeks following her son’s diagnosis. However, she quickly realized that everything her son experienced, from treatments to side effects to doctor’s visits, must tediously be documented. Roberta and her husband were responsible for coordinating his care to ensure Zach received the best care possible. There was an overwhelming amount of information to keep track of and new care procedures to learn at nearly every turn —with little or no guidance from providers. Nobody asked them how or if they could manage. It just had to be done. 

After her son passed away, Roberta understood how desperately patients and families need practical, easy-to-use information and tools to stay organized and in control. We are so sorry for the tragedy that Roberta and her family faced. And at the same time, so thankful for her strength to develop ZaggoCare. What a gift! The ZaggoCare System is an invaluable resource that will help ensure the best care possible while allowing for more time spent with loved ones. We hope you’ll consider purchasing the ZaggoCare System if you, a loved one, or a friend face a serious illness or injury. Now it’s time to listen in and share Roberta’s story with your friends and family. Her experience not only impacts those with illness or injury but provides valuable medical advocacy advice.

Listen in as Cigna’s own Cindy McCoy takes us through how care management is a unique and personalized service that’s part of your Cigna Medicare Advantage plan.

Whether you’re healthy, get sick, or suffer from a chronic condition, having extra care you can count on is always a good thing. And that’s just what you get with a Cigna Medicare Advantage plan.

What is the Thoughtful Engagement Program?

Nationwide, emergency departments struggle with super utilizers, those patients who come into the ED as often as once a day. How can hospitals reduce utilization to bring down costs and still improve outcomes? Jason Greenspan, MD, associate chief medical officer with Emergent Medical Associates describes a breakthrough approach to care management.

Eva and Jenna join the show to discuss how community based organizations like ONEgeneration, serving the San Fernando Valley area of Los Angeles, are needed more than ever in serving our seniors and those in need through services like meal delivery, care management, and much more.

Many doctor’s offices have been closed for weeks and those that haven’t have seen massive cancellations. This episode is for healthcare providers and people working inside health offices. Today we’re going to share what we're seeing across the country in terms of closures, cancellations, and plans going forward. Joining us to help you formulate a plan, is Tashfeen Ekram, MD co-founder and chief medical officer of Luma Health.

Highlights from Serving Patients and Doing Business in Spite of COVID-19

• COVID-19 accelerating the patient first care model
• How Luma Health makes communication easier
• How CMS lifted the barriers to telehealth and remote monitoring

How can we continue to serve our patients in the way they want to be served, but at a distance?

• Making sense of cancellation data from across the country
• Clinic driven cancellations vs. patient driven cancellations
• The fine art of Mass Messaging
• Prioritizing patients with text message surveys
• Reimbursement changes and new revenue centers

Before COVID-19 hit, everyone was thinking about telehealth. I think everyone will now have a telehealth game plan in place.

• Convenience and patient experience will determine which changes are here to stay.

Tashfeen Ekram, MD, Co-Founder and Chief Medical Officer

Tashfeen Ekram, MD, is the co-founder and chief medical officer of Luma Health. He is also a practicing radiologist at the Redwood Radiology Group, specializing in chest imaging. In his role as Chief Medical Officer, Dr. Ekram serves as a strategic customer contact to ensure the company’s patient relationship management system delivers optimal clinical workflows and meets the goals of Luma Health’s customers.

Luma Health

Luma Health was founded on the idea that healthcare should work better for all patients. Every single point along the care journey should be simple, seamless, and effective, from accessing care to achieving health goals. Luma Health empowers providers to make this a reality through its total patient engagement solution, designed to boost access, streamline patient-provider communications, and help providers grow their business.

Headquartered in San Francisco, Luma Health’s platform is modernizing communication by delivering smarter conversations that drive patient engagement and continuous care, empowering thousands of providers and more than 11 million patients across the United States today. 

Links and Related Episodes

Luma Health Website

The 5 stages of COVID-19

Get Luma Health solutions set up in 24h for free!

Luma Health Raises $16M

Dr. Ekram's email: tekram@lumahealth.io

Social Media:

Luma Health Facebook

Luma Health LinkedIn

Luma Health Twitter

Matt Hansen, who has a doctorate in physical therapy and serves as General Manager for Homespire, a new Intermountain Healthcare Company based in Utah, is our guest today. Matt’s passion is in population health in addition to his provision of skilled Lifecare Management and Personal Skill services in the home. Matt Hansen uses his personal insights, education, and training to take a different approach to healthcare at home. Like many of our interviewees, Matt understands the importance of care management to success for the long term at home. Patient engagement is key to making positive strides in care at home.