Welcome back to Elevating Brick and Mortar. The podcast about how operations and facilities drive brand performance.
On today’s episode, we talk with Jim Donnelly, Founder and CEO of Restore Hyper Wellness, an innovative care company that delivers expert guidance and an extensive array of cutting-edge health modalities, such as cryotherapy and IV drip therapy. Before Restore, Jim co-founded the Webby Award-winning premiere online travel community, IgoUgo.com. Earlier in his career, Jim worked in the luxury retail market, where he developed luxury condos for high-profile homeowners such as Michael Jordan, Cam Newton, and Chris Daughtry, as well as salons, spas, and high-end health clubs, including the Charlotte Athletic Club.
In this episode, Jim talks about revolutionizing the health and wellness category, leading from the heart, and maintaining a strong company culture as his organization grows.
Guest Bio:
Making wellness affordable and accessible to everyone has become Jim’s life mission and is the driving mindset behind everything his team does at Restore Hyper Wellness. In just five years, Restore has grown from one Austin location to over 100 locations spanning 28 states, and there are many more on the way.
Before Restore, Jim co-founded IgoUgo.com, winner of a Webby Award as the top travel website in the U.S. In under five years, IgoUgo became the leader in user-generated content for travel websites and was sold to Sabre Holdings / Travelocity.
With a focus on the luxury retail market, Jim has developed luxury condos (for homeowners including Michael Jordan, Cam Newton, and Chris Daughtry), as well as salons, spas, and high-end health clubs, including the Charlotte Athletic Club. The accumulation of these experiences informed the creation of Restore.
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Guest Quote
“We've gone through certain inflection points, and at each inflection point, you know, as we get bigger and bigger, we have to be very cognizant of how we are continuing to instill the culture, continuing to instill the deep mission and the important mission into people in a tangible way, where it used to be, I would tell them directly, they would see me get up in front of them.
But as you get more and more dispersed, you have to rely on other folks to be the messenger. So I will say that I still, for the important people, make sure that. I am personally communicating the mission and the vision to them, and they're now propagating that down.” - Jim Donnelly
Time Stamps
**(01:40) - What is Restore Hyper Wellness?
**(11:39) - Restore’s place in Medtail
**(19:36) - Maintaining customer experience amongst a growing franchise
**(27:09) - Jim’s favorite saying
**(33:52) - How to resonate with your CEO
**(39:58) - Sid’s final thoughts
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Sponsor:
ServiceChannel brings you peace of mind through peak facilities performance.
Rest easy knowing your locations are:
- Offering the best possible guest experience
- Living up to brand standards
- Operating with minimal downtime
ServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers. Get to know us at Servicechannel.com
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