chartmogul

How do SaaS metrics evolve throughout the company life cycle? In this episode, we talk to Sid Jain, senior research analyst at ChartMogul. You'll learn about the two overarching categories of metrics, what high and low frequency metrics are, why you should use segmentation and cohorts when analyzing data, and more.

Visit our website for the detailed episode recap with key learnings.

• ChartMogul – Sid’s place of work
• GitLab KPI
• Jamin Ball
• SaaS Metrics that matter to Investors
• The SaaS Metrics that Matter
• SaaStr
• Follow Sid on Twitter and LinkedIn

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We touch on many topics related to pricing migration:

• The decision drivers that led ChartMogul to decide on a pricing migration
• How to prepare for a pricing migration
• Where things could go wrong
• Maintaining flexibility and making space for conversation

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Our interview covers the following: 

• The shift from a service business to SaaS
• Focusing on the problem and nothing else
• Raising money
• The balance between confidence and vulnerability in the leadership team
• Employee experience

I hope you enjoy the latest episode of SaaS Open Mic!

Christoph Janz (@chrija) is managing partner at Point Nine Capital — a venture capital firm that's highly prevalent in the world of SaaS.

After founding several internet businesses in the 90s and early 2000s, Christoph converted to a career in venture capital and made several early investments in companies such as Zendesk, FreeAgent and Geckoboard.

Today, Point Nine invests in early stage companies with a focus on SaaS and marketplaces. If you're not a regular reader, make sure you check out the team's excellent thought leadership content!

In this episode, the pair covered:

• What it takes for SaaS startups today to raise venture capital
• Whether you should aim to create a moat of defensibility
• How startups should be using data today
• Whether startups should aim to dominate a niche before expanding to wider market segments
• How Point Nine Capital is making fundraising suck less for founders
• Whether it's possible for startups to shift from linear to exponential growth

And much more!

We all know that SaaS companies should be collecting customer feedback. But how you should actually manage, process, quantify, categorize and action that feedback data is far from simple. Especially when you’re operating at scale. Canny Co-Founders Sarah and Andrew left their jobs at Facebook to bootstrap Canny as a SaaS business, because they believe there was a better way to handle customer feedback and feature requests.

I’m really happy that I could pick their brains on a lot of best practices for making feedback more valuable within a business.