citizen experience

As we move deeper into 2022, we want to share the key themes in the public sector we'll be talking about.  From our Tyler Tech Resource Center on Tylertech.com, to our Tyler Tech Podcast, these are themes impacting the public sector.  To uncover these, the Tyler Tech Editorial Manager, Meredith Trimble, joins the podcast.  She reveals each one, and goes into depth with relevant examples to illustrate why these are so important today.  

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Mobility as a service (MaaS) is slowly changing from an abstract idea to a reality in a few cities around the world and Sampo Hietanen has been described as the person that has turned the original high-level concept into a real service. He is the CEO of Maas Global and their service is called Whim. Whim is the first all-inclusive MaaS solution commercially available on the market and it gives its users all city transport services in one step, letting them journey where and when they want with public transport, taxis, bikes, cars, and other options, all under a single subscription.

I speak to Sampo about:

• the promise that Whim makes to its users which is to provide mobility: anywhere, anytime, on a whim
• why the problem of city transportation cant be solved on a map through interventions such as traffic management etc
• how he first came across the idea of individual mobility plans and the inspiration taken from the telecommunications industry
• why its so difficult to compete with car ownership
• how MaaS can compete with car ownership because it doesn’t jeopardise convenience or freedom
• the role that cities can play when introducing MaaS
• how MaaS transportation hubs will play a major role in the future of our cities
• how beautiful and enjoyable spaces in cities make us more accepting of alternative modes of transport
• why MaaS Global have been developing on their data protection practices with a local law firm
• if MaaS subscriptions could replace the need to building car parking spaces in city apartment blocks

https://whimapp.com/about-us/
https://www.fleeteurope.com/en/smart-mobility/smart-mobility/europe/interviews/irresistible-rise-maas-global

The Smart Docklands district in Dublin produces 9% of Irelands GDP and is home to the European headquarters of companies such as Google, Facebook, Twitter and Hubspot. The district contains 44,000 employees and 26,000 residents and there are plans to invest €3 billion there in the next 7 years.

I speak to Michael Guerin who is the project manager of this world class test bed and we chat about:

• How the presence of some many technology companies has resulted in tech hubs by companies who aren’t necessarily thought of as technology companies such as Accenture and Deloitte.
• How the Smart Docklands has embraced the citizen centric approach of Smart City 3.0
• Their method of citizen engagement which included stakeholders from the city, property owners, tourism and residents
• How Dublin’s continued growth and current housing crisis could create opportunities relating to efficient living concepts
• The drivers behind Dublin’s focus on cycling and their cycling data trial that helps cyclists, city planning department and the local employers

• Smart Docklands World Smart City Finalist in 2018 https://smartdublin.ie/smart-docklands-finalist-for-the-world-smart-cities-awards-2018/
• See.sense bike lights https://seesense.cc/
• Dublinked https://data.smartdublin.ie/
• www.smartdocklands.ie
• www.smartdublin.ie
• You can find Michael on twitter at https://twitter.com/MichaelBGuerin
• The triple helix (3H) of university-industry government relations https://urbact.eu/triple-helix-3h-where-are-europe%E2%80%99s-cities-standing
• You can find all our episodes at https://citizencentricpodcast.com/
• You can find us on twitter at https://twitter.com/Citi_Cen

In this first episode we explain the focus of the podcast. Our core message is: "if we solve the citizen’s problems first and if we do this with intuitive and easy to use tools then all of the data to make city more efficient and sustainable will be available by default".

Another way to phrase this is: how can concepts such as sharing, the platform economy, smart city, the future of work, circular economy and a greater focus on health and wellbeing combine to improve the quality of life in our cities?

The bulk of this episode is a section of Ken Dooley's interview with Aarni Heiskanen from a recent episode of the AEC podcast where he discusses his aim over the coming episodes.