The interview with my client Rachel was very emotional. We went super deep in our work together. She had incredible results after the 3 months of the holistic healing journey with me. So proud of her!

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ABOUT THE HOST - SARAH LENA SMUTNY:

I am a holistic nutrition & gut health coach with a strong mission:
Guiding women to sustainable balance and joy of living.

My tools: Anti-inflammatory living, intuitive nutrition, gut health, human design, soft liver detox, herbal medicine

Masterclass: My 12 gut healing routines
Download here

Join the waiting list for my upcoming Human Design & Nutrition Workshop:
https://simply-in-balance.myflodesk.com/cj0uh866oo

Connect with me on Instagram:
https://www.instagram.com/simplyinbalance/

About me and my mission:
https://www.simply-in-balance.com

The episode delves into the multifaceted realm of digital adoption and its profound influence on CSMs. Akanksha, having worked in the field for five years, emphasizes that it's not merely about technology innovations; it's about the strategic use of digital adoption platforms to reshape how CSMs interact with clients. 

• The conversation underscores the significance of adopting a user-centered approach, emphasizing the need for technology progress to be aligned with customer success management.
• Akanksha, an experienced customer success leader at Whatfix, brings her expertise to the discussion. She discusses how digital adoption strategies have become an integral part of change management in her organization. These strategies provide a framework for achieving business digital transformation and play a crucial role in the change management model.
• The importance of training for management of change is highlighted, ensuring that CSMs and teams can effectively navigate the change management process when incorporating digital adoption platforms. The episode sheds light on the meaning of change management in the context of digital adoption and the transformation it brings to the industry.
• Akanksha emphasizes the need for a clear change management template that can guide organizations in their journey to transform digitally. Such templates aid in the seamless execution of a change management framework, enabling businesses to adapt to the ever-evolving landscape of technology and customer success management.

Overall, the episode underscores how technology adoption and digital adoption strategies have the power to transform digital in ways that align with the objectives of client success and customer success management. It delves into the profound impact of digital adoption platforms, illustrating the pivotal role they play in achieving technology progress and digital transformation within the context of a user-centered approach.

Moving to the cloud is nothing new — but doing it efficiently is still tough. Brantley Richbourg is the Principal Technical Consultant of Cloud Networking at AHEAD, and it’s his job to help companies navigate their journey to the cloud. On this episode, he describes some of the reasons companies are looking to make the move and the challenges they face along the way. Plus he explains where and how generative AI is playing a role and why innovation might not be the driving force behind customer decision making. 

Tune in to learn:

• What is Ahead? (1:32)
• Finally solving the problems with moving to the cloud (5:40)
• Integrating cloud systems and hybrid clouds (11:30)
• The role of generative AI (16:35)
• Why the cloud is not about saving money (30:00)
• How Ahead is working with clients (36:15)
• How to win at sales (38:38)
• The timeline for adopting new infrastructure (44:20)
• Predicting the next big thing (50:00)

Mentions:

• Brantley’s first appearance on IT Visionaries

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Did you know that less than half of IT leaders feel their network infrastructure is ready to make the best use of emerging technologies?  Zayo, a leading global communications infrastructure provider, empowers some of the world’s most innovative companies to take advantage of next generation technologies with the help of reliable, resilient network infrastructure. Read their research paper, IT Confidential, to gain valuable insights from IT leaders. 

Mission.org is a media studio producing content for world-class clients. Learn more at 

mission.org

.

Sean Huckstep is the Chief Sales Officer (CSO) of Sales Rabbit, a technology company that empowers door-to-door and field sales teams to achieve their full potential. When he's not reading, playing soccer, or enjoying the outdoors with his family, Sean is hard at work helping sales teams achieve success through the technology that Sales Rabbit provides.

Sean is particularly passionate about helping clients experience their "ah ha!" moment, when they realize how Sales Rabbit's technology can truly help them achieve their goals and make positive changes to their business. He loves to watch as clients catch on to the Sales Rabbit approach, share the company's vision, and experience massive growth as a result.

Whether working with new or established teams, Sean is always excited to help them succeed. To get in touch with Sean and learn more about how Sales Rabbit can help your sales team, you can email him at sean@salesrabbit.com or give him a call at (208)473-9416.

If you’re looking to try out Sales Rabbit for yourself, check out the link provided: https://salesrabbit.grsm.io/mqpv4

Thank you for support Building Great Sales Teams!

If you want to learn more about our host Doug Mitchell or get free BGST resources go to www.salesprogrambuilder.com.

Next up in the Fempreneur Coach Connection Podcast is Chellaine Shockness Haye, and she’s talking about creating Irresistible Paid Products.

Chellaine is a nationally recognized speaker, author, and coach who helps people transform their ideas into fun, creative, and profitable businesses. She believes that when given the knowledge, the necessary skills, and the access to opportunity, all people can be inspired to achieve their dreams, change the world and make a living doing what they love. 

In this episode:

• [01:57] How Chellaine went from an athletic therapist to author and coach
• [07:35] Irresistible Paid Products: what it is and why you need (at least) one
• [19:40] The Preparation-Execution-Delivery Path to creating Irresistible Paid Products

Resources from this episode

Want to make the most of the knowledge and experience you already have, but just don’t know where to start? Learn more about Chellaine’s book, The Other Side: A simple guide to turn what you know (& love) into what you sell, and discover where to grab your copy here.

Want to be a guest on the Fempreneur Coach Connection? Apply at fempreneuronline.com/guest

Want to host your own virtual event? Learn how at fempreneuronline.com 

Want to turn one piece of content into 130+ assets you can use to promote your business? Learn how at fempreneuronline.com 

Noteworthy quotes from this episode

“I think at the heart of it, you know, people are people… it really doesn't matter what you do or who you are. At the heart of it, we all want the same things.” - Chellaine

“There is a tendency for us to want to create something that's so big. When you go back to really what an IPP is, it's simple, it's easy to consume. It's something that someone can walk through and get the answer to this one problem.” - Chellaine

“Figure out what's right for you, you know, I like to say there is no one way to do anything. And if someone's telling you that there is, there isn’t. [...] the information that's there, it's there to guide you. And then you choose what works for you, you choose what feels good to you, what fits, because that is really at the heart of loving what you do.”  - Chellaine

“Everyone, just get out there. Start creating, and just have the courage to deliver your work. It doesn't have to be perfect. No one expects it to be perfect. It just needs to be out there. There's someone waiting for you to help them.” - Chellaine

Connect with Chellaine

LinkedIn: Chellaine Shockness Haye

E-mail: chellaine@chellaine.com 

Website: chellaine.com

Connect with Nicole

Instagram: @fempreneuronline

Facebook: @fempreneuronline

Website: fempreneuronline.com

While sales and marketing are essential pieces of the puzzle of your business, so is client fulfillment, or more specifically, the customer experience. 

As business owners, we can get so caught up in the sales strategy, the marketing, the question of “How am I going to get more people into my program?” that once that lead becomes a conversion they no longer have our full attention. So what happens after money exchanges hands, what happens after the sales transaction, or even what happens building up to that sales transaction?

Today, I want to take that customer experience and break it down piece by piece looking at the experience from the consumer's perspective. We’re going all the way from that first touch point to completion of the program, so break out a pen and paper because you’re going to want to be taking notes!

BY THE TIME YOU FINISH LISTENING, YOU’LL DISCOVER: 

• How to break down the steps of your program through the lens of your customer.
• The game-changing technology that can take your customer experience to a whole new level with the simple press of a button.
• Why onboarding can make or break your client’s experience.  
• How to go “incognito” in your own business and why you should do it ASAP!

If this episode has inspired you to share your own expertise with the world as a coach, I would love it if you’d leave a review and share your thoughts with me. If you participated in today’s exercise take a photo and send it to me on Instagram, as I would love to cheer you on!

And while you've got your phone out, make sure to follow me on Instagram @OTsGoneRogue

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #169 we welcomed Kristi Faltorusso, Chief Customer Officer at ClientSuccess.

ClientSuccess is revolutionizing the way SaaS companies manage, retain, and grow their existing customer base. They help SaaS companies proactively manage customer relationships, measure customer health, minimize churn and maximize revenue.

ClientSuccess is a simple yet sophisticated solution that both the front-line CSMs and any Executive team will love. For the CSMs, they bring together the tools, best practices, insights and analytics that they will need to proactively manage their customers & future portfolios.

For the Executives, they deliver the deep analytics, metric and reports to provide a comprehensive view of the customer health of their SaaS business.

In this episode Kristi and Adrian chat through how she has tackled The Four CX Pillars: Team,  Tools, Process & Feedback throughout her career + shares some of the tips & tricks that have worked for the team at ClientSuccess as they've grown their customer portfolio & revenue.

**Episode #169 Highlight Reel:**

1.  Why customer success is becoming a leader within modern sales & revenue generation 
2.  Ideas for setting up your optimal, well-balanced customer success team  as you scale
3.  Setting expectations early & often with the customers & teams using your product   
4.  Leveraging customer journey maps as your company's blue-print for growth & success
5.   Socializing your customer feedback & democratizing your data to drive innovation

Huge thanks to Kristi for coming on The CXChronicles Podcast and featuring her team's work and efforts in pushing the customer experience and customer success space into the future.

Click here to learn more about Kristi Faltorusso

Click here to learn more about ClientSuccess

If you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review. This is the easiest way that we can find new listeners, guests and future customer focused business leaders to tune into our weekly podcast. 

And be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business Now" on Amazon +  check out the CXChronicles Youtube channel with all of our video episodes & customer focused business leader content!

Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your business make customer happiness a habit!

Contact CXChronicles Today

• Tweet us @cxchronicles
• Check out our Instagram @cxchronicles
• Click here to checkout the CXC website
• Email us at info@cxchronicles.com

Remember To Make Happiness A Habit!!

Leading in marketing means seeing trends before they happen… sensing the change in the wind before anyone else and helping your clients prepare and – better yet – take advantage of those changes before anyone else. But in a world of unpredictable markets and shifting landscapes, delivering a level of predictability for your clients while also leading your own team is no easy feat. Lucky for us, Ed Locher, the VP of Marketing at HG Insights, is here to talk about how he manages to deliver a level of predictability for his clients while also promoting empathy and curiosity within his own ranks. 

Tune in to learn:

• Forecasting future events and the tech that can help you do it (9:11)
• Stop putting all your eggs in the MQL basket (12:00)
• What does the future of business intelligence look like? (15:00)
• Doing the dance between art and science (20:00)
• How to leverage personalization and create a bridge to individuals (34:14)

Marketing Trends is brought to you by Salesforce Marketing Cloud. For more great marketing insights, sign up for The Marketing Moments newsletter. You'll get ideas to help you build better customer relationships, invites to upcoming events, and access to the latest industry research. Subscribe at https://sforce.co/MarketingMoments

You wouldn't go to the doctor and expect to have to choose your own medication and dosage, right? So why are you leaving the same decision in the hands of your fitness clients?

Goal reviews are a key element of the prescriptive model of sales, but they're about more than selling. It's your responsibility as a professional coach to check in with your clients, find out what their goals are, and tell them exactly what they need to do to reach them—regardless of whether that means an upsell or not.

Two-Brain gyms do goal reviews with their clients three times per year. Here's what they look like and why they're critical for success—for both your clients and your business.

Links:

Gym Owners United

Timeline:

00:14 – The prescriptive model. 

4:18 – A client’s first 90 days. 

5:05 – The first goal review. 

6:57 – It’s not about upselling; it’s about providing the solution. 

8:01 – The Two-Brain goal-review process.

9:23 – The power of celebrating your clients. 

Companies depend on client success to drive sustained revenue and business growth. In this week’s Skill Sharp: The Podcast, we welcome Joseph Banda, an enterprise-level client success executive, that specializes in business development and relationship management across a diverse set of industries. In this inspiring discussion, Joseph relates his subject-matter expertise to how professionals across all functions and levels can establish a system of day-to-day success on the job and throughout a career. If you are working to improve your skills in networking, seeking a new job, or striving to advance in your career, don’t hesitate to listen to this episode! 

Website: 

• Instant Leverage

Podcast Website: 

• Instant Leverage Podcast

Follow me on:

• Facebook,
•  Instagram,
• Linkedin 
• and Youtube

Book a schedule here  and be a guest in my Podcast! 

When working remotely, customer loyalty retention is a concern. What can we do to keep our customers and what can we do to offer our support to them?
Also as remote workers, how can we increase our productivity? We have so much to balance when at home, we need work but have to deal with personal issues on top of it.

Wesley Dunn, is a digital transformation advisor to C-suites across small, medium to multinational companies.

The message isn't all bad. Enterprise companies are behind the times and some of that is our fault and some of that is their fault. The good thing is they know it and they are actively doing "stuff" to change it. InsideSales.com Labs did a study with nearly 1200 companies and it revealed how companies are winning using structure, systems, and people.

In this emerging era of virtual selling, you can pursue strategies that previously would have been cost prohibitive. You can open up markets that would have proved elusive. You can run experiments that would have been expensive or difficult to run. All this is according to the best-selling book, Next Era Selling, co-authored by Britton Manasco. Britton visits the Playmaker podcast and discusses some of the key strategies outlined in his book that large organizations are executing on to move into the next era of selling.

In This Episode You'll Learn:

• How to get front office fusion
• What separates the outside from the inside
• The state of specialization

Links and Resources Mentioned in This Episode:

• 110: Unraveling the Sales Technology Stack w/Lauren Chacon @ConstantContact, Deron Frye @PGi, & Jeff Skousen @Domo
• 14: Using Sales Operations to Drive Growth and Productivity w/Leaders from Apttus, New Relic, Xactly, and Splunk
• 107: How to Grow a Successful Field Sales Team w/Steve Benson @BadgerMapping

I love being sold. The other day this kid knocks on my door and I swear he could have been 15 but that's beside the point. He starts going into his sales pitch and I have to admit, it was CLEAN. I stood there and simply smiled. He probably thought I was some weird guy just standing there with a big grin on my face while he went on about bug spray, but he never said anything. After a few minutes, I stopped him and said, "Look, I have no interest in your product my man but I'd love to film you doing your pitch." We both decided that was kind of an odd thing so we parted ways with a handshake and left it at that.

I know, I didn't buy the product but I still loved what I heard. It's a great feeling to be sold and it's an even a better feeling to be sold and then have the product or service deliver on its promise. That doesn't happen very often so when it does, you better be happy. When it comes to sales productivity tools, the mantra often seems "over promise and under deliver." Sad, but the truth hurts. Thankfully, some tools are living up to the hype and each one of these have found their way into my daily routine. Since they are helpful to me, I thought they might be helpful to you. Check them out and see for yourself.

We all go through transitions in our lives and the same is true for businesses. Some business grow and some businesses shrink. Stan, Global Business Development Leader at VONQ, joined his company at the perfect time. A time when the business was ready to start thinking more strategically about building a proper inside sales team and Stan was the man for the job. Armed with the latest research and best practices from a myriad of thought leaders, Stand has begun a journey to figure out the best way to optimize an inside sales team by focusing on the three key levers of: People, Process, and Technology.

In This Episode You'll Learn:

• The importance of people in an inside sales strategy and how companies should look to hire top talent
• How companies should consider structuring their organizations for optimal results
• What role technology should play in the transformation process

We often talk about sales but we don't talk about customer success. Customer success is in an important trend and a vital part of any sales organization. In this episode, Dave Blake, founder and CEO of Client Success talks about the key elements of building a customer success team and how organizations can avoid the most common pitfalls.

In This Episode You'll Learn:

• How to build a customer success team
• The optimal compensation strategy
• What successful companies to do structure their teams

Links and Resources Mentioned in This Episode:

• ClientSuccess
• InsideSales.com