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    comptia

    Explore "comptia" with insightful episodes like "47: Interviewed a CompTIA employee about why their certs are BEST", "What’s more important: People or Process?", "MJ Shoer on CompTIA Community, CCF, and More", "ChannelPro Weekly Podcast: Episode #205 - A Whole Lot of Wiffy" and "CompTIA Cloud+ CV0-003 Practice Test Questions" from podcasts like ""The Bearded I.T. Dad Podcast", "SMB Community Podcast", "SMB Community Podcast", "ChannelPro Weekly Podcast" and "2021 CompTIA Cloud+CV0-003 Exam Question"" and more!

    Episodes (34)

    47: Interviewed a CompTIA employee about why their certs are BEST

    47: Interviewed a CompTIA employee about why their certs are BEST

    In this Podcast, I interviewed a CompTIA employee about why their CompTIA certs are the best. I asked him questions about the certification process, what makes a good CompTIA certification, and what sets their certification apart from others.

    If you're looking to pursue a technical certification, then you should definitely check out the CompTIA certification program. The CompTIA certification is internationally recognized and is guaranteed to help you advance your career.

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    What’s more important: People or Process?

    What’s more important: People or Process?

    Segment One: What are you up to?

    Karl just wrapped up the SMB Online Conference! 

    Check it out here: https://smbonlineconference.com 

    Three days of smart people & fun.

    James is revving up for his LIVE event in Denver this month June 29th-30th. 

    Register here: 
    http://bit.ly/kernanmastermind

    Interested in more live shows? 

    Use Karl's code for CompTIA Free registration! 

    Use code: SBSmallBizThoughts23

    Link: https://i.snoball.it/p/3igU/l

    ---

    Segment Two: Five Minutes with a Smart Person - Brian Hoppe

    Karl sits down with this week's smart person.

    Brian has been part of the Managed Services industry since the early 2000s. He earned both his Bachelor’s and MBA from Baylor University. For over 20 years, Brian has worked in multiple MSPs and has bought and sold multiple MSPs.

    He has grown multiple MSPs to over $5 million in revenue and managed MSPs in excess of $15 million in revenue. Brian has a thorough understanding of all the ins and outs of running a highly successful MSP.

    His expertise in leadership and coaching can help any MSP owner or CEO achieve the results they want in both business and life. He is passionate about finding the right clients for his coaching practice to help take their business and leadership to the next level.

    Check out more here: https://brianhoppe.com

    ---

    Segment Three: Notes on the News and MSP Question of the Week  

    Our QOW: What’s more important: People or Process?

    As for the Notes on the News...

    Does the Netflix crackdown on password sharing affect you?

    https://www.theverge.com/2023/5/23/23734725/netflix-password-sharing-us-pricing-streaming 

    Fun with Statistics: Managed Services Market is $205B worldwide...headed to to reach $594.8 B by 2031. 

    We gotta ask: Why not just project $595B?

    https://www.alliedmarketresearch.com/managed-services-market-A14724 


    ---


    Sponsor Memo: SBT Tech Community

    This podcast is sponsored by the Small Biz Thoughts Technology Community. 

    Check us out at https://smallbizthoughts.org

    Forms, templates, and checklists are just the start. 

    Our Community includes ALL of the best-selling books on managed services in all available formats, plus free training, members-only programs, and the best business training available to managed service providers anywhere.

    Plus, we have weekly live members-only Zoom calls. 

    The average member saves more than 200% of their membership cost each year. 

    We are totally dedicated to YOUR success. 

    Just because you're in business for yourself doesn't mean you have to go it alone.

    Join us today at https://smallbizthoughts.org

     

     

     

     

    MJ Shoer on CompTIA Community, CCF, and More

    MJ Shoer on CompTIA Community, CCF, and More

    Host Karl caught up with MJ Shoer, the Chief Community Officer at CompTIA. MJ is responsible for leading a team of passionate leaders who deliver programs and benefits to CompTIA's global community of members. 

    MJ is a 25+ year MSP veteran, having owned his MSP for nearly 20 years before merging into a friendly regional competitor subsequently acquired by a national MSP. MJ was a longtime CompTIA member before joining the team.


    About CompTIA

    CompTIA is a non-Profit IT Trade Association. You've certainly heard of CompTIA certifications (A+, Network+, etc.). 

    At https://connect.comptia.org, you'll find the CompTIA communities, technology interest groups, industry advisory councils, and public sector councils make CompTIA strong. Join today and start collaborating on technology and business-building initiatives, network with peers, open doors to new partnerships, and contribute ideas to shape the future of our industry. There is a place for everyone to connect at CompTIA.

    Full disclosure: Karl sits on the Executive Council of CompTIA's Advancing Tech Talent and Diversity Community - the largest and fastest growing community. More info at https://connect.comptia.org/join-now/register?c=ADVTECTLTDIV

    CompTIA Communities and Councils Forum is March 14-16 in Chicago. See https://connect.comptia.org/events/view/comptia-communities-councils-forum-(ccf)-2022?sfredirect=/ccf 

     

    Links: 
    https://Connect.CompTIA.org 
    https://www.CompTIAISAO.org 
    https://facebook.com/mshoer 
    https://linkedin.com/in/mshoer 
    https://twitter.com/mshoer 

    -- -- --

    Sponsor Memo: Linode
     
    Linode – a top Infrastructure as a Service provider as voted by G2 and Trust Radius, 
    has resources specifically for delivering digital experiences in the cloud with better ease and 
    affordability while not being locked into long-term agreements and commitments. 

    Their guide, “The Golden Ratio of Price to Performance in Cloud Computing“ details how alternative cloud providers and open source tools can lower costs and ease moving to multicloud envoirments.  

    This resource and more at https://linode.com/mspradio
     
    :-)

     

    ChannelPro Weekly Podcast: Episode #205 - A Whole Lot of Wiffy

    ChannelPro Weekly Podcast: Episode #205 - A Whole Lot of Wiffy

    How much money are you making on wiffy these days? I mean, I assume you’re in the wiffy market. It’s huge! Take it from Matt, Rich, and this week’s guest host, Paco Lebron, of MSP ProdigyTeks and the MSP Unplugged podcast. In addition to the world’s burgeoning demand for wiffy, they discuss Atera’s new AI-powered RMM automation functionality, the latest addition to WatchGuard’s centralized cloud management interface, and some research data from MicroAge suggesting a lot of MSPs are doing a poor job of communicating with their clients.

    Then your three hosts are joined by MJ Shoer of CompTIA to discuss the role ISAOs, like CompTIA’s cybersecurity ISAO, play in leveling the playing field against threat actors. You’ll thank your wiffy for letting you listen in!

    Subscribe to ChannelPro Weekly!

    iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2
    Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF
    Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU
    Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Weekly-Podcast
    More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-205-lot-wiffy

    Topics and Related Links Mentioned:

    Atera Equips RMM Software with AI-Based Ticketing - https://www.channelpronetwork.com/news/atera-equips-rmm-software-ai-based-ticketing

    WatchGuard Adds Wi-Fi Access Points to Cloud Management Portal - https://www.channelpronetwork.com/news/watchguard-adds-wi-fi-access-points-cloud-management-portal

    Nearly Half of Customers Rate MSPs’ State of Modernization as ‘Meh’ - https://www.channelpronetwork.com/article/nearly-half-customers-rate-msps-state-modernization-meh

    MicroAge State of Managed Services Providers Report 2021 - https://microage.com/msp-survey-report/?utm_source=press+release&utm_medium=report&utm_campaign=MSP+report

    CompTIA Security Co-op is Hitting its Stride - https://www.channelpronetwork.com/news/comptia-security-co-op-hitting-its-stride

    CompTIA ISAO - https://connect.comptia.org/membership/comptia-isao

    Rich's ICYMI plug and quickie preview of the week ahead - https://www.channelpronetwork.com/tags/icymi

    Noelle Johnson on Diversity Equity and Inclusion in Technology

    Noelle Johnson on Diversity Equity and Inclusion in Technology

    Host Karl talked to Noelle Johnson, Co-Founder and Learning and Development Partner with Johnson Squared Consulting. Noelle has over a decade of experience working in operations and transforming company culture into a more equitable and happier work environment.

    She has earned a positive reputation for her expertise and has been quoted in Forbes, Fast Company, Glassdoor, NPR, and more. She has worked in operations in tech for years, including working at CompTIA for a few years. Now she owns a company that focuses on supporting women transitioning their careers in tech.

    Noelle has given speeches and lead workshops to small and large groups, in person and digitally, on topics including but not limited to; accessibility, psychological safety, establishing inclusion effort at work, self-advocacy at work, developing a diverse network, allyship, and addressing internal unconscious bias.

    Some links . . .

    website: www.johnson2consulting.com 
    Website Audit: https://www.johnson2consulting.com/audits/ 
    Accessibe: https://accessibe.com/a/zz06tlp 

    Also . . .
    Johnsonsquaredconsulting.com 
    DEIallaccess.com 

    -- -- --

    Sponsor note:
    Cisco Partner Program

    Did you know Cisco helps Managed Services Providers directly? Know about the Cisco Partner Program? Focused on helping partners combine managed services expertise and service creation with innovative Cisco technology and proven go-to-market resources, there’s a program option for you. With provider pricing, MDF, and marketing resources coupled with Cisco’s leading technologies including Meraki, Duo, and Umbrella, learn more with the link right in the show notes.

    https://www.cisco.com/c/en/us/partners/partner-with-cisco/provider.html 

    :-)

     

    ChannelPro Weekly Podcast: Episode #195 - Two Words: Branded Socks

    ChannelPro Weekly Podcast: Episode #195 - Two Words: Branded Socks

    Your regular hosts are joined this week by marketing-savvy MSP Ed Correia, of Sagacent Technologies, marketing-savvy consultant (and ID Agent founder) Kevin Lancaster, of The Venture Mentor, and marketing expert (and former Kaseya exec) Matt Solomon, of Channel Halo. So you know you’re going to get some rock-solid marketing advice. We won’t spoil their best suggestion, but (hint, hint) it’ll make your feet happy.

    You’ll be happy too as you listen in on the conversation about the hiring crunch in IT, ChannelPro’s annual Readers’ Choice Awards, and the challenges of cold calling. There’s lots of good stuff on social media marketing, presentation skills, and more as well. Just make sure you’re not the last one in the channel to put your logo where athlete’s foot spreads.

    Subscribe to ChannelPro Weekly!

    iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2
    Google Play Podcasts: https://play.google.com/music/m/Igodza5l63vd5w5mdybtpq2cr7e?t=ChannelPro_Weekly_Podcast
    Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU
    Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Weekly-Podcast
    More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-195-two-words-branded-socks

    Topics and Related Links Mentioned:

    Channelfied podcast - https://www.youtube.com/channel/UCQAgOa07oc3CN_IZpuS00wg/featured

    CompTIA confirms tech hiring challenges - https://connect.comptia.org/newsroom/press-releases/2021/08/06/new-hiring-continuing-strong-employer-demand-drive-tech-unemployment-rate-to-its-lowest-level-in-two-years-comptia-analysis-reveals

    Exclusive Networks Rolls Out Everything-as-a-Service Platform in U.S. - https://www.channelpronetwork.com/news/exclusive-networks-rolls-out-everything-service-platform-us

    2021 Readers' Choice Awards - https://www.channelpronetwork.com/awards/2021-readers-choice-awards

    Cold Calling for the Faint (and Not So Faint) of Heart - https://www.channelpronetwork.com/article/cold-calling-faint-and-not-so-faint-heart

    Rich's ICYMI plug and quickie preview of the week ahead - https://www.channelpronetwork.com/tags/icymi

    303: Respect The Team That You’re A Part Of and Develop Your Network with James Stanger

    303: Respect The Team That You’re A Part Of and Develop Your Network with James Stanger

    In this week’s show, Phil talks to James Stanger, CompTIA’s Chief Technology Evangelist. James has consulted in cloud security, open source, and networking for organizations such as Northrop Grumman, Tesco, AWS, West Point, SoftBank, and Symantec.

    He has also developed education programs on a myriad of subjects, including security analytics, cloud administration, Linux, British Romantic literature and kayaking.

    In this episode James talks about the importance of interpersonal skills and why we should always remember that IT is a people business. He also discusses the value in developing your own network of people.

    KEY TAKEAWAYS:

    TOP CAREER TIP

    Always keep on top of your power skills, especially the ability to act effectively in an interpersonal way. Remember that IT is a people business, so we must show respect for others.

    WORST CAREER MOMENT

    Early in his working life, James realized that he had spent much of his time training and gaining qualifications, only to be stuck in a job that would not pay him accordingly.

    CAREER HIGHLIGHT

    James’s public speaking touched the mind and heart of an audience member who later approached him to tell him that the advice he had given had been life-changing.

    THE FUTURE OF CAREERS IN I.T

    The incredibly rapid change that happens in IT. So long as we have the foundational skills, we can always adapt and pivot in the sector and find new opportunities. IT has also impacted the world in incredibly positive ways throughout the COVID experience.

    THE REVEAL

    What first attracted you to a career in I.T.? – James recognized the need to make technology do very interesting things for humanity.

    What’s the best career advice you received? – Always be curious.

    What’s the worst career advice you received? – Follow the money!

    What would you do if you started your career now? – James would have worked harder in learning the foundations of IT and tech.

    What are your current career objectives? – Understanding security elements and analytics, as well as project management and how to be more “agile”.

    What’s your number one non-technical skill? – Developing empathy and working out where people are coming from.

    How do you keep your own career energized? – James likes to do deep dives into specific topics and really get to the heart of matters.

    What do you do away from technology? – Scuba diving, kayaking and working on cars.

    FINAL CAREER TIP

    As well as being curious, always do your best to develop your network. Learning from others is the best way to grow.

    BEST MOMENTS

    (8:55) – James - “If you can’t manage your time, you’re not as useful as you think you are”

    (13:52) – James - “It comes down to listening to your network of friends and people you work with and for”

    (18:20) – James – “Technology, when it’s used right, can be there to help us out as long as we use our tools correctly, and don’t use them for ill”

    (22:06) – James – “If you have an innate sense of trying to figure out how something works, you’ll always get into the meat of a situation”

    ABOUT THE HOST – PHIL BURGESS

    Phil Burgess is an independent IT consultant who has spent the last 20 years helping organizations to design, develop, and implement software solutions.  Phil has always had an interest in helping others to develop and advance their careers.  And in 2017 Phil started the I.T. Career Energizer podcast to try to help as many people as possible to learn from the career advice and experiences of those that have been, and still are, on that same career journey.

    CONTACT THE HOST – PHIL BURGESS

    Phil can be contacted through the following Social Media platforms:

    Twitter: https://twitter.com/_philburgess

    LinkedIn: https://uk.linkedin.com/in/philburgess

    Instagram: https://instagram.com/_philburgess

    Website: https://itcareerenergizer.com/contact

    Phil is also reachable by email at phil@itcareerenergizer.com and via the podcast’s website, https://itcareerenergizer.com

    Join the I.T. Career Energizer Community on Facebook - https://www.facebook.com/groups/ITCareerEnergizer

    ABOUT THE GUEST – JAMES STANGER

    James Stanger is CompTIA’s Chief Technology Evangelist. He has consulted in cloud security, open source, and networking for organizations such as Northrop Grumman, Tesco, AWS, West Point, SoftBank, and Symantec.

    He has also developed education programs on a myriad of subjects, including security analytics, cloud administration, Linux, British Romantic literature and kayaking.

    CONTACT THE GUEST – JAMES STANGER

    James Stanger can be contacted through the following Social Media platforms:

    Twitter: https://twitter.com/jamesstanger

    LinkedIn: https://www.linkedin.com/in/jamesstanger/

    Website: https://www.comptia.org/home

    2021 Cybersecurity Paradigm Shift

    2021 Cybersecurity Paradigm Shift

    Replay from Beyond the Curve 3.0 Virtual Event in January, MJ Shoer, Executive Director of the CompTIA ISAO, guest moderates this Cyber Expert Panel Session unpacking the Solarwinds event and the massive paradigm shift its driving.

    MJ is joined by Art Gross, CEO at Breach Secure Now, Michael Crean, CEO of Solutions Granted and Billy Austin, Co-Founder and President at RocketCyber.

    This was an attack on our entire industry and we all need to take note. Never has it been so clear that we need to come together against these bad actors.   

    Women in the IT Channel

    Women in the IT Channel

    Our very own Robin Miller sits down with Allison Cohen, Director, Live & Virtual Events with The Channel Company, Michelle Ragusa-McBain, VP, Global Channel Strategy with JS Group and Kathleen Martin, Senior Manager Member Communities with CompTIA. With decades of experience and insights in the Tech Industry, they open up about how they got their start and provide resources available to assist women, whether just starting their career or those looking to pivot into the IT Industry.

    Great chat for all of us to listen in on…Yes, the men out there too! We don’t always see their perspective and challenges, however the awareness value this can bring to an organization and team is immeasurable.

    As discussed in this session, more information on The Channel Company next ‘Women of the Channel’ event can be found here: https://event.thechannelco.com/wotc-west

    Following is a link to the CompTIA ‘Advancing Women in Technology’ community

    https://www.comptia.org/membership/communities-and-councils/advancing-women-in-technology-community

    Facebook group for Women in Technology ‘Tech Worlds Half’

    Ep. 64 - Shift Is Happening... Again! How to Reshape Your Organization for Success in 2021 with Dave Sobel of MSP Radio

    Ep. 64 - Shift Is Happening... Again! How to Reshape Your Organization for Success in 2021 with Dave Sobel of MSP Radio

    The work paradigm is changing. The Financial Post reports that Tim Hortons sales are struggling as there is no sign of customers returning to their morning commute. When was the last time you ordered a coffee and bagel at 6am to be delivered to your house? 

    As a business owner today, you see that SHIFT is happening. This means new tools, new norms, and new behaviours need to be addressed to be competitive and successful. 

    You need to  re-evaluated the whole WFH model and how your digital transformation is impacting your business, your shareholders, your employees and think about how to stay competitive. WFH goes far beyond giving your employees a laptop and reminding them to check in every once in a while.

    This podcast is perfect for you if you are looking for strategies on how to transform your business successfully during this 2020 shift. 

    Joining Barb Paluszkiewicz is Dave Sobel of MSP Radio to shed some light on  the difference between “work from home” and having a business designed beyond the walls of physical space. 

    00:00 - 01:47
    Barb’s Intro

    01:48 - 02:15
    Introducing Dave Sobel of MSP Radio

    02:16 - 03:51
    What has Dave been seeing in the workplace regarding this digital transformation?

    03:52 - 04:34
    Digital parity explained

    04:35 - 08:16
    What trends are being employed by companies to prevent WFH burnout?

    08:17 - 10:24
    No meeting Thursday, virtual commutes and other tips

    10:25 - 13:29
    Fear as a motivator

    13:30 - 16:05
    What should companies be focused on as they shift to this new paradigm?

    16:06 - 19:15
    What’s trending right now for employees who are working from home, both positive and negative?

    19:16 - 19:50
    What is the most important thing Dave Sobel has ever learned?

    19:51 - 21:05
    Barb’s Extro

    Guest: Dave Sobel

    https://www.linkedin.com/in/davesobel/

    Ep. 63 - How to Vet Your Tech Vendors with Nancy Hammervik and Miles Jobgen from CompTIA

    Ep. 63 - How to Vet Your Tech Vendors with Nancy Hammervik and Miles Jobgen from CompTIA

    The National Cyber Security Alliance reports that 1 in 5 small businesses have been victims of cyber crime in the last year and that number is growing rapidly as more businesses utilize cloud computing, mobile devices, and store more information online.  

    Here's what you should consider when choosing vendors/ suppliers to work with. Remember you will be sharing confidential information. This data may be intellectual property, your customer information, your financials, or your employee records. 

    If you are being cyber smart, if you are protecting your computers, and networks, and programs and data from unintended and unauthorized access, but how do you know the companies you work with are doing the same? How do you make sure your suppliers are securing their computers? What are the things you need to consider to avoid being a victim of a cyber attack if there is a breach within your supply chain?

    More and more business are requesting cybersecurity questionnaires to be completed prior to engagement. This is to determine if their data & information is safe in another businesses IT environment.

    Managed Service Providers play an important role in keeping your company’s information safe.  Choosing one to meet your cybersecurity needs is not an easy task.  So this podcast is perfect for you if you are interested in what you should look for when you considering outsourcing all or portion of you Information technology management. 

    So joining Barb in this episode are Nancy Hammervik and Miles Jobgen from the Computing Technology Industry Association, aka CompTIA to talk about Trustmark certifications surrounding cyber security.

    00:00 - 02:29
    Barb’s intro

    02:30 - 05:12
    Introducing Nancy, Miles and CompTia

    05:12 - 09:57
    What is a security trust mark certification?

    09:58 - 11:55
    Do you believe this lends credibility to managed service providers?

    11:56 - 20:10
    Any concerns with people who work with service providers who have expressed zero interest in having a trust mark certification?

    20:11 - 24:26
    Is it possible to fail your trust mark certification?

    24:27 - 25:32
    How does a company who outsourced their IT benefit from a company that has a trustmark certification?

    25:33 - 28:23
    What is the most important thing you have ever learned?

    28:24 - 29:45
    Barb’s extro

     

    A Collective Force Against the Bad Actors

    A Collective Force Against the Bad Actors

    In the spirit of Cybersecurity Month, If the bad guys are all working together, then why aren’t the good guys? This is a question we have always asked and promoted at our live Expo and Virtual Events where we consistently witness incredible collaborative discussion by IT Professionals. CompTIA have taken this to the next level with their new CompTIA ISAO announced back in the spring. Brian chats with Executive Director, MJ Shoer about the ISAO and what this means for the technology industry. ‘Tools and technology will take us so far, then we need the collective power of the industry to keep everyone safe’ states MJ. The CompTIA ISAO (Information Sharing & Analysis Organization) is a cybersecurity early warning system for everyone working in technology, from MSP’s to VAR’s to Software Companies…It is a threat intelligence sharing system that sends alerts on new threats and vulnerabilities with information on where they are coming from, what is the impact and how we can address it.

    For more information on the ISAO and how this can benefit you and your customers, go to  https://www.comptiaisao.org/

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