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    constellation research

    Explore " constellation research" with insightful episodes like "An Analysis of the 2023 Gartner Magic Quadrant for CCaaS", "BIG CX News - The Latest on Verint's CCaaS Move & the Genesys Experience Index", "S1E5: The Rise of Global Data Sharing Platforms with Stephen Wilson (Constellation Research)" and "Ben Brennan, QSTAC CEO and author of Badass IT Support, discusses how to quantify the employee experience" from podcasts like ""CX Today", "CX Today", "The Shifting Privacy Left Podcast" and "AI and the Future of Work"" and more!

    Episodes (4)

    An Analysis of the 2023 Gartner Magic Quadrant for CCaaS

    An Analysis of the 2023 Gartner Magic Quadrant for CCaaS

    Watch on YouTube.

    CX Today's Charlie Mitchell presents a deep-dive of the 2023 Gartner Magic Quadrant for CCaaS.

    He's joined by Dave Michels, Lead Analyst at TalkingPointz, and Liz Miller, VP & Principal Analyst at Constellation Research.

    Together, they discuss some of the big talking points from the Gartner MQ, which include:

    • Talkdesk losing its market leader status 
    • Genesys maintaining its pole position 
    • NICE being unable to break free 
    • Is Cisco's positioning reasonable?

    Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.

    You can also join in the conversation on our Twitter and LinkedIn pages.

    BIG CX News - The Latest on Verint's CCaaS Move & the Genesys Experience Index

    BIG CX News - The Latest on Verint's CCaaS Move & the Genesys Experience Index

    Watch on YouTube.

    CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. 

    He's joined by three prominent CX analysts to dissect the latest stories from the space - including news from Verint and Genesys

    In this edition, our CX experts include: 

    • Liz Miller, VP & Principal Analyst at Constellation Research 
    • Rebecca Wetteman, Principal at Valoir 
    • Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research 

    Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.

    You can also join in the conversation on our Twitter and LinkedIn pages.

    S1E5: The Rise of Global Data Sharing Platforms with Stephen Wilson (Constellation Research)

    S1E5: The Rise of Global Data Sharing Platforms with Stephen Wilson (Constellation Research)

    I’m joined by Stephen Wilson, accomplished data protection innovator, researcher, analyst and advisor who leads Digital Safety and Privacy efforts at Constellation Research and is Managing Director of Lockstep Technologies. In our conversation, we discuss the importance of information value chains, the emergence of data sharing platforms, discuss why data should be like clean drinking water, and explore the problems with "data ownership."

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    Thank you to our sponsor, Privado, the developer-friendly privacy platform
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    Stephen explains the push for more data sharing and to establish user-centric business models that deliver value for businesses and benefits for individuals. We discuss emerging tools that assure the orderliness, fairness, and transparency of information value chains and why Stephen aims to take data processing "out of the shadows" with his research.

    Lastly, we discuss key Facebook & Google EU court cases that addresses collection & use of facial biometrics  from people without sufficient consent and the challenges that Google and search engines have with addressing "the right to be forgotten." Plus, we discuss the privacy expectations within the ‘digital town square,’ particularly through the lens of Twitter and Facebook. 

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    Listen to the episode on Apple Podcasts, Spotify, iHeartRadio, or on your favorite podcast platform.
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    Topics Covered:

    • Stephen’s assertion that privacy is about restraint: what you choose to not know.
    • The rise of data sharing platforms to facilitate and scale global information value chains.
    • How if data is like “crude oil,” then it requires safe handling, and why we should treat data like "clean drinking water" instead.
    • The importance of data quality, data originality, and data lineage.
    • Stephen’s analysis of the growing market for “Data Protection as a Service," which includes: data clean rooms, privacy APIs, and more.
    • Why you don’t need to own your own data to get good privacy outcomes.

    Resources Mentioned:



    Privado.ai
    Privacy assurance at the speed of product development. Get instant visibility w/ privacy code scans.

    Shifting Privacy Left Media
    Where privacy engineers gather, share, & learn

    Buzzsprout - Launch your podcast


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    Ben Brennan, QSTAC CEO and author of Badass IT Support, discusses how to quantify the employee experience

    Ben Brennan, QSTAC CEO and author of Badass IT Support, discusses how to quantify the employee experience
    Ben Brennan, QSTAC CEO, author, and former IT exec at Yahoo and Verizon Media, is a world traveler, a musician, and a trained psychologist with passions for philosophy and psychotherapy. Not exactly the traditional background for an IT leader. Early roles at Pivotal Labs and Jawbone taught Ben that bringing humanity to technology is the future of work. He since published Badass IT Support and started QSTAC to measure the employee experience. 

    Listen and learn...

    1. What Ben learned managing 100 people and supporting 15,000 employees at Yahoo
    2. How the culture at Pivotal Labs inspired Ben's philosophy on quantifying the employee experience
    3. How Ben convinced a former Apple leader why QSTAC is better than NPS
    4. Why CSAT scores don't actually correlate with how satisfied employees are at work
    5. How the principles of Design Thinking can be used to run IT
    6. What IT must do to avoid being "Uber-ed" like the taxi industry
    References in this episode...

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