customer first

Getting the scoop on leveraging joy, online, and in-store for customer benefit and real change. Rise and Shine! Episode 3 takes a big bite out of breakfast—the most important meal of the day. The guys enjoy a delicious chat with serial (cereal?) DTC leader, Flapjack-of-all-trades and Founder of Flourish Pancakes, Andrew Maida. They get the scoop on how joy and personality in brand can do so much good, the fluffy future of omnichannel success in the better-for-you food space, and how customer shopping habits might be tougher to flip than you might think. Good things take time in business, but this conversation—and Andrew’s pancakes—is ready to go goodness.Learn more about our guest: Andrew Maida, Founder of Flourish Pancakes: https://www.linkedin.com/in/andrew-m-13b098a3/

We can’t seem to get enough of CX —  every year, there’s a growing list of articles, conferences, and best practices on the subject. So, how come so many companies still get it wrong? CX expert Annette Franz joins Intercom's Bobby Stapleton to discuss.

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