customer service excellence

In this week’s solo episode of Chefs Without Restaurants, host Chris Spear delves into the controversial yet effective business practices he's adopted for his personal chef business. Chris reveals how he's successfully run his culinary business without the reliance on contracts, invoices, or deposits, placing a significant emphasis on trust and personal connections over formal paperwork. 

While his method defies many traditional business norms, especially in the personal chef world, Chris explains how this approach hasn’t hindered his success. In fact, it has opened the door to memorable interactions with clients, making each event more than just a transaction.

Addressing the nuances of dealing with corporate clients, Chris also touches upon the scenarios where contracts and invoices become necessary, illustrating flexibility and understanding of different business contexts. Despite introducing deposits as a way to secure event dates recently, he maintains his minimalistic and trust-based approach to business dealings.

CHEFS WITHOUT RESTAURANTS

If you enjoy the show and would like to support it financially, please check out our Sponsorship page (we get a commission when you use our links).  

Get the Chefs Without Restaurants Newsletter

Chefs Without Restaurants Instagram and Threads
Chefs Without Restaurants on TikTok
Chefs Without Restaurants on YouTube
The Chefs Without Restaurants Private Facebook Group
Chris Spear's personal chef business Perfect Little Bites

 SPONSOR INFO
 United States Personal Chef Association
To learn more about membership, advertising, or partnership opportunities, call Angela at 800-995-2138 ext. 705 or email aprather@uspca.com.

Unlock the secrets to transforming every customer call into a golden opportunity with Brigham Dickinson, the visionary behind Power Selling Pros. Our conversation unpacks the journey from the nadir of the 2008 financial crisis to the zenith of creating exceptional customer service experiences in the trades. Brigham's 'Pattern for Excellence' is more than a set of principles—it's a revolution in engaging with customers that started with a pivotal collaboration with Nearing's Plumbing and Heating and has since reshaped the industry's approach to customer interactions.

Prepare to be inspired as we showcase the incredible tales of customer service metamorphosis, spotlighting industry leaders like Tom Robichaud and Mike Agugliaro. They share their wisdom on the art of personalized coaching for customer service representatives (CSRs), scaling the capacity to impress and retain customers across a thousand-strong workforce. This isn't just about handling calls; it’s about crafting moments that leave customers saying "wow" and eagerly waiting for their next service.

In this episode, we also unravel the enduring power of the human touch in a tech-dominated world. Drawing on lessons from teppanyaki chefs to the ethos of Chick-fil-A, we explore how human-led interactions are irreplaceable for creating memorable service experiences. Furthermore, we discuss the path to leadership and financial freedom, highlighting how investing in your team's growth can turn your CSR department into a profit-generating powerhouse. Join us for an enriching session that promises to arm you with strategies and insights to elevate your business's customer service game to unparalleled heights.

https://powersellingpros.com

https://www.amazon.com/Simple-Steps-Sell-More-Stereotypes-ebook/dp/B0BRNSFYG6/ref=sr_1_1?crid=1OSB7HX6FQMHS&keywords=corey+berrier&qid=1674232549&sprefix=%2Caps%2C93&sr=8-1

https://www.amazon.com/Dark-Side-AI-Sales-Frankenstein-ebook/dp/B0BX6G5THP/ref=sr_1_3?crid=16J189ZUCE8K6&keywords=corey+berrier&qid=1678457765&sprefix=corey+berrier%2Caps%2C111&sr=8-3


https://www.youtube.com/channel/UCrPl4lUyKV7hZxoTksQDsyg

https://www.facebook.com/corey.berrier

https://www.linkedin.com/in/coreysalescoach/

Join Lauren in an enlightening conversation with Sam Wegman, the VP of Customer Experience at Univar Solutions, as they explore the intricacies of B2B customer experience in the chemical distribution industry.

Sam shares her innovative strategies for building a culture that revolves around the customer-centric culture, where every employee plays a critical role in enhancing customer experience. Learn how Univar Solutions transforms its approach to customer service, the importance of empowering employees, and the use of technology in creating seamless B2B interactions.

Dive into this episode for a deeper understanding of how to revolutionize customer experience in your business.

If you enjoyed this episode, please be sure to rate our show on Spotify and Apple Podcasts.

Subscribe Now: https://www.youtube.com/@ExpertsofExperience?sub_confirmation=1

Imagine running your business with a trusted advisor who has your success top of mind. That’s what it’s like when you have a Salesforce Success Plan. With the right plan, Salesforce is with you through every stage of your journey — from onboarding, to realizing business outcomes, to driving efficient growth.

Learn more about what’s possible on the Salesforce success plan website: http://sfdc.co/SalesforceCustomerSuccess

(00:00) Introduction to Sam Wegman and Univar Solutions

(01:09) Sam's Journey in Customer Experience

(03:41) The 'We Are All CX' Mantra and Its Impact

(06:27) The Basics of Successful Customer Experience in B2B

(10:11) Servicing Diverse Customer Segments

(13:38) Leveraging Technology for Enhanced CX

(18:56) Handling Customer Feedback and Detractors

(21:01) Cultivating Cross-Functional Collaboration

(24:36) Cultivating a Customer-Centric Culture

(30:30) Business Impact of CX Initiatives

(34:18) Predictive Analytics and AI in CX

(37:38) Advice for CX Leaders

Get ready to redefine your sales methods with me, your host Nikisha, as we uncover the potential of customizing your sales strategy to match your ideal client.

In this enlightening episode, we delve into how the Red Carpet Experience serves; this bespoke sales process is designed for busy professionals who value efficiency in action. However, no single approach dominates the sales world, and our conversation emphasizes that - the key to a successful sales process lies in understanding the market and the customers you serve.

In today's episode:

• Nikisha ventures into identifying the ideal clients who enjoy the Red Carpet Experience.
• Nikisha Discusses the importance of recognizing what works best for you. 
• Nikisha will highlight how different business owners can use the Red Carpet Experience.

To learn more about the Red Carpet Experience, join our transformative five-day challenge designed to help you get unstuck in your sales process. 

Let's embark on a journey to grow, transform, and thrive in your business.

Subscribe, listen, and share your thoughts with us. Your next chapter starts here.

How to Connect with Nikisha King:

• Instagram - NK Focus Formula
• NK Focus Formula Website
• Facebook - NK Focus Formula

Gift from NK Focus Formula - Only four (4) more spots left this week to get a powerful method to get rid of your overwhelming feeling. Book your 60-minute call now!

Sponsors:

• NK Design House: http://nikishaking.com
• NK Focus Formula: https://focus.nikishaking.com/