customer service twitter

Today, Amy is discussing why as a brand, you should be responding to negative comments across social media and the repercussions if you choose not to. She also shares approaches to take in order to ensuring customers feel listened to and how to turn the negative interaction to a positive customer experience that encourages the user to stay loyal to your brand.

Listen on YouTube here: https://youtu.be/5Nk9HiURj4Y

Get in touch with us:
Email: podcast@3sixfive.co.uk
Facebook: https://www.facebook.com/3sixfivepro
Twitter: https://twitter.com/3sixfivepro
Instagram: https://www.instagram.com/3sixfivetalkssocial/
YouTube: https://www.youtube.com/channel/UC4j51fv3bKdLXBlvsCqsd0w

Today, Amy and Lucy are asking the question if brands should consider having separate twitter account for customer service, or if complaints should be resolved within the brands main account. We also discuss surrounding considerations when deciding which decision is best for you and your business.

Get in touch with us:
Email: podcast@3sixfive.co.uk
Facebook: https://www.facebook.com/3sixfivepro
Twitter: https://twitter.com/3sixfivepro
Instagram: https://www.instagram.com/3sixfivetalkssocial/