cxology

Tim Conder is the founder and CEO of consulting and training firm CXology. Tim joins the show to discuss the long-term exponential impact increasing your retention rate has on revenue, how CS departments can properly measure their value and effect, and he shares the surprising response he’s gotten when firing his customers in the past.

Who is Tim Conder?

• LinkedIn
• CXology
• CS Jobseekers Cohort

Links:

• CS Player(s) of the Week:
  • Jesse Kurth
• Referrals & Recommendations:
  • The E-Myth Revisited by Michael Gerber

About this podcast:

If you like what you've heard,  please rate this podcast and subscribe to be notified of new episodes.

This podcast is written, produced, and edited by Dillon Young.  You can find him on LinkedIn.

Please direct all inquiries to dillon@lifetimevaluepodcast.com.

Ali Cudby loves retention. So much so, she wrote a dang book on it. Ali joins LTV off the clock to chat about that love + a bunch of other CS things.

Who is Ali Cudby?

• LinkedIn
• Alignmint for Growth
• CXology
  • Interested in CXology? Use coupon code “DILLON” at checkout to get a month free!
• Book - Keep Your Customers: How to Stop Customer Turnover, Improve Retention and Get Lucrative, Long-Term Loyalty

Links:

• Gain Grow Retain: Make Customer Retention a No-Brainer (22:10)
• Markus Rentsch: Why customer success managers should own renewals, expansions, and upsells (29:02)
• Parative: 36 Experts Rank the Top Customer Retention Strategies for 2023

About this podcast:

If you like what you've heard,  please rate this podcast and subscribe to be notified of new episodes.

This podcast is written, produced, and edited by Dillon Young.  You can find him on LinkedIn.

Please direct all inquiries to dillon@lifetimevaluepodcast.com.

Find us on Instagram and TikTok at @lifetimevaluepodcast.