digital commerce trends

For thousands of years now, people have been selling things to each other. We’ve only been selling to each other digitally for about 40 of those years. Yet just over the last four months due to COVID 19 and life shifts we’ve all made because of it, digital commerce has seen years worth of growth in four months. We’re using this episode to help you take a pause from the day to day madness of digital commerce and reflect on what’s going on to try get a better understanding of where it’s headed so you can prepare. To discuss the key trends in digital commerce today, we gathered three extremely valuable perspectives: - Branwell Moffat, Director of CX Consulting at KPS Digital - Kaleigh Moore, Co-Founder of Lumen Ventures - Riad Hijal, Head of Commerce Strategy and Product Management at SAP Presented by The Future of Customer Engagement and Experience (www.the-future-of-commerce.com), where you can find our section of information dedicated to leadership, data, and current news around COVID-19. *Statistics referenced from "COVID-19 Commerce Insight" an Emarsys initiative in cooperation with GoodData

This episode we get to explore the exciting frontier lying ahead of deodorant, chainsaws and yogurt. Your first thought is probably, “that sounds like a normal morning for me”, in that case, props to you, thanks for joining us in the Pacific Northwest! But seriously, what exciting frontier lies ahead of deodorant, chainsaws and yogurt? The Direct to Consumer frontier. Companies that provide goods traditionally bought through a store, are realizing the opportunity to grow their market share and revenue, by going straight to the people who buy their products. To help me decipher the Direct to Consumer world is Charles Nicholls, a seasoned entrepreneur and software executive specializing in eCommerce, marketing and AI/Machine learning. Presented by The Future of Customer Engagement and Experience, providing thought leadership and analysis on topics both consumer-facing and business-to-business, from sales, marketing, customer experience, data management, and more.

Utilities are part of just about every meaningful moment you’ll ever have. You take a hot shower after a long day: there’s the water of course, but also the energy needed to heat it. But where as before utilities were always in the background, now with the advent of renewables, energy storage, smart technologies, electric vehicles and so on, utilities are increasingly become front and center. Presented by The Future of Customer Engagement and Experience, providing thought leadership and analysis on topics both consumer-facing and business-to-business, from sales, marketing, customer experience, data management, and more.