duck donuts

Explore " duck donuts" with insightful episodes like "Franchising - Top Tips on Scaling and Expanding Your Business with Betsy Hamm, Chief Executive Officer at Duck Donuts", "It’s A Winding Road with Russ Digilio", "Delivering Excellent Customer Service through Training" and "episode 013: Warrens and Duck Donuts" from podcasts like ""The Physical Product Movement", "MAKE IMPACT", "Powered by Learning" and "Snooty and Slackjaw"" and more!

Episodes (4)

Franchising - Top Tips on Scaling and Expanding Your Business with Betsy Hamm, Chief Executive Officer at Duck Donuts

Betsy Hamm, the Chief Executive Officer at Duck Donuts, joins us in today's episode, where she talks about how she started in PR and worked her way from marketing to operations. Betsy also offers insights into the growth strategy behind franchising a business, what it takes to get a new location off the ground, and tips on succeeding as a franchise. Duck Donuts just hit the 100 store milestone and in 2022 is looking to open up 40 new locations. They are growing fast and picking up momentum. This interview illustrates how to develop a brand, how to find and maintain healthy partnerships, and how to build processes into your business so that customers have a consistently great experience.

The Physical Product Movement

enNovember 25, 2021

It’s A Winding Road with Russ Digilio

MAKE/IMPACT is a podcast about creative problem solving and the leaders who are changing their industries for the better.

MAKE/IMPACT is brought to you by MAKE/FILMS, a team of filmmakers producing meaningful content to inspire and motivate. Learn more at makefilms.cc.

Host & Executive Producer: Derek Dienner
Writer & Producer: Leticia Kreider
Producer: Grace Wagner
Marketing Manager: Lisbet Byler
Editors: Aaron Dienner, Seth Bortner

enMarch 01, 2021

Delivering Excellent Customer Service through Training

The key to customer retention at international franchise chain Duck Donuts is more than simply providing a delicious product. It’s about baking in extraordinary customer service with every transaction. Director of Operations and Training Marissa Heath explains how team member training leads to memorable, award-winning customer service and employee retention.

Show Notes:

Duck Donuts recently captured the #1 spot on Newsweek’s America’s Best Customer Service 2021 list in the category of “Catering, Restaurants and Leisure - Doughnut Chains.” In this interview, Director of Operations and Training Marissa Heath shares how training supports the company’s commitment to excellent customer service.

Training and development and customer service are connected to the circle of success in a company.
Consistency, quality, and guest service are key components to succeed.
Training and education must continue past those initial onboarding events. Training must be an ongoing mindset that's embraced by the whole company.
Go above and beyond expectations every day to attract and keep new guests and new team members.

Subscribe to Powered by Learning:

Read more about Duck Donut’s Newsweek Award:

https://www.newsweek.com/americas-best-customer-service-2021

Learn more about d'Vinci at www.dvinci.com.

en-usJanuary 12, 2021

newsweek customer service award

episode 013: Warrens and Duck Donuts

Do you need a place to go for lunch with the family? Check out our review of Warren's in South Jordan, Utah. Need a treat that will leave you feeling warm inside? You have to try Duck Donuts, also in South Jordan.

Snooty and Slackjaw

en-usFebruary 21, 2020

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duck donuts

Episodes (4)

Franchising - Top Tips on Scaling and Expanding Your Business with Betsy Hamm, Chief Executive Officer at Duck Donuts

It’s A Winding Road with Russ Digilio

Delivering Excellent Customer Service through Training

episode 013: Warrens and Duck Donuts