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    dutchie

    Explore " dutchie" with insightful episodes like "All-in-One Dispensary Solution ft. Anne Forkutza", "HOMEGROWN: Exploring King Stingray's Rise With Roy Kellaway | FULL INTERVIEW", "The Ultimate Purpose of WFM", "Meet Dutchie, The Technology Platform Powering Cannabis Commerce ft. Ross Lipson, Co-Founder & CEO" and "Pod 344 - How listening to customers helped build an industry tech leader" from podcasts like ""The Dime", "Triple M Homegrown with Matty O", "CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers", "Dare to be Legendary by Daversa Partners" and "Business of Cannabis: Cannabis News | Cannabis Views | Cannabis Trends"" and more!

    Episodes (10)

    All-in-One Dispensary Solution ft. Anne Forkutza

    All-in-One Dispensary Solution ft. Anne Forkutza

    So you won a license for a cannabis dispensary. 

    How do you ensure you follow all the rules and regulations for compliance when you have never been inside the back of a dispensary or worked in the cannabis industry before?

    In comes Dutchie. 

    Dutchie is an all-in-one technology platform powering the cannabis industry with Point of Sale, Ecommerce, Payments, and Insurance. 

    Their software that simplifies their operations, our customers can focus on what matters most—bringing the benefits of cannabis safely to consumers.

    This week we sit down with Anne Fortkuza to discuss the following:

    • Dutchies evolution
    • Showroom dispensary.
    • 4/20 Outage
    • And so much more

    Guest Links:

    https://dutchie.com/

    https://www.linkedin.com/in/anneforkutza-support-cannabisretail-dispensary-licensees/

    Follow us: Our Links.

    At Eighth Revolution (8th Rev), we provide services from capital to cannabinoid and everything in between in the cannabinoid industry.

    8th Revolution Cannabinoid Playbook is an Industry-leading report covering the entire cannabis supply chain 

    The Dime is a top 5% most shared  global podcast 

    The Dime is a top 50 Cannabis Podcast 

    Sign up for our playbook here:

    🎥 YouTube:  The Dime

    📸 Instagram:  The Dime

    🐣 Twitter: Bryan Fields, Kellan Finney

    🎙 The Dime Podcast: 

    HOMEGROWN: Exploring King Stingray's Rise With Roy Kellaway | FULL INTERVIEW

    HOMEGROWN: Exploring King Stingray's Rise With Roy Kellaway | FULL INTERVIEW

    Welcome to Triple M Homegrown with your hosts Matty O and Dutchie! In this episode, we are joined by the talented Roy Kellaway from King Stingray. Get ready for an exciting conversation as Roy takes us on a journey through the band's recent adventures.

    Firstly, Roy shares the band's latest updates and highlights their strong bond, mentioning how Yimila Gurruwiwi and Dimathaya Burarrwanga's kids recently joined them on stage at the Enmore Theatre. This close-knit connection within the band adds a unique element to their performances.

    As the son of Yothu Yindi bass player Stuart Kellaway, Roy reminisces about his early memories of touring with a band as a child. These experiences have undoubtedly shaped his musical journey with King Stingray.

    King Stingray is on the rise, and Roy reveals some incredible moments that made them pinch themselves with excitement. Meeting legends like Jimmy Barnes at the APRA Awards, Paddy Mills at SXSW, and spending time backstage with Midnight Oil are just a few of the memorable encounters they've had along the way.

    Being a band that proudly represents the distinct Aussie sound, Roy shares insights on how international audiences have responded to their music while on tour. He also sheds light on the band's creative process when they're away from home, giving listeners an inside look into their songwriting approach.

    Growing up in remote Australia, Roy provides a glimpse into what it's like sharing their experiences with friends from their hometown. The connection to their roots plays a significant role in King Stingray's music and identity.

    In a game of Memory Lane, Roy takes us back to some of King Stingray's past gigs, sharing his memories and highlighting the influence of The Chats on their electrifying live performances. The rawness and grit of The Chats have inspired King Stingray to deliver powerful shows.

    The conversation delves into the impact of COVID-19 lockdowns on King Stingray's trajectory. Roy reflects on how the band has thrived in these challenging times, building resilience and overcoming numerous hurdles.

    Roy expresses his admiration for "Australia's sweethearts," Ball Park Music, and their lead singer, Sam Cromack, who has been an incredible source of support for King Stingray. Whether it's navigating the music scene or providing feedback on demos, the band has found valuable guidance from this influential figure.

    Roy recalls an unforgettable experience of performing in an extremely muddy tent at Splendour In The Grass, entertaining a packed audience despite the challenging conditions.

    Additionally, Roy shares what it was like to perform with Colin Hay at the APRA Awards, giving us an exclusive peek into the behind-the-scenes moments during rehearsals.

    As NAIDOC week is celebrated, the discussion touches on the current state of indigenous music and highlights the emergence of talented First Nations artists who are making waves in the industry.

    Finally, we wrap up with an exciting game of Write, Party, Dinner, featuring legendary acts Powderfinger, Queen, and The Rolling Stones. Who will King Stingray choose to collaborate with, party alongside, and invite for an intimate dinner?

    Tune in to Triple M Homegrown for an engaging conversation with Roy Kellaway of King Stingray, packed with stories, insights, and memorable moments from their musical journey. Don't miss this captivating episode celebrating Australian music and indigenous talent during NAIDOC week.

    See omnystudio.com/listener for privacy information.

    The Ultimate Purpose of WFM

    The Ultimate Purpose of WFM

    Workforce management is a critical component of any contact center operation. It is responsible for ensuring that the right number of agents are available to handle customer inquiries and managing schedule adherence, performance tracking, and capacity planning. While workforce management systems optimize efficiency and productivity, how can they benefit the entire organization?

    In this episode, Amelia talks with Sean Ilenrey, Vice President of Support at Dutchie. Sean is an award-winning executive with over 20 years of experience in the Customer Relationship industry (Customer Care, SaaS, Sales, Retail, Real Estate, Restaurants, and Pharmaceuticals). He has built and managed several departments domestically, in Latin America, and in the Philippines.

    Having worked for several Fortune 500 accounts at the Director & VP levels, Sean talks about how to build a successful relationship between contact center operations and workforce management. He also speaks about the ultimate goal of workforce management, its impact on the entire organization, and the top four factors that influence net promoter scores.

    Enjoy!


    In This Episode

    00:44 - A history of Sean's experience in contact centers.

    02:04 - How to build a successful relationship between contact center operations and workforce management

    03:16 - The ultimate goal of workforce management

    04:43 - Impact of workforce management on the entire organization

    06:28 - The benefits of implementing a workforce management solution for companies

    07:16 - The top four factors that influence net promoter scores


    Favorite Quotes

    02:47 - "Workforce management is not just trying to help you become more efficient and productive. It also can help the agent morale on the floor by ensuring that they aren't getting hit back to back and ensuring customers aren't waiting a long time in a support experience." - Sean Ilenrey

    03:30 - "Workforce management is trying to balance two things. One is customer experience, and the other is center profitability." - Sean Ilenrey

    06:01 - "It's (workforce management) about utilizing these tools to help you make smarter decisions. But the flip side of that is, too, we also know where to staff our people, so no one's being overworked compared to the next person." - Sean Ilenrey


    Connect with Sean Ilenrey
    LinkedIn
    Corporate Dad
    Dutchie


    Visit NICE
    Website - www.nice.com
    Facebook - https://www.facebook.com/OfficialNICELtd/
    YouTube - https://www.youtube.com/c/NICESystems
    Twitter - https://twitter.com/NICE_CX
    LinkedIn - https://www.linkedin.com/company/nice-systems/posts/?feedView=all


    Listen to more episodes of the CX Pulse Podcast
    Apple Podcast 
    Spotify

     

     

    Meet Dutchie, The Technology Platform Powering Cannabis Commerce ft. Ross Lipson, Co-Founder & CEO

    Meet Dutchie, The Technology Platform Powering Cannabis Commerce ft. Ross Lipson, Co-Founder & CEO

    As the leading cannabis technology platform, Dutchie is on a mission to provide safe and easy access to cannabis, while helping power the positive societal change that cannabis is bringing to the world. Ross Lipson, Co-Founder and CEO of Dutchie, walks us through his entrepreneurial journey from GrubCanada to Dutchie, what it takes to build and scale a disruptive company in a highly regulated space, and what he sees for the future of the cannabis industry.

    https://dutchie.com/

    Pod 344 - How listening to customers helped build an industry tech leader

    Pod 344 - How listening to customers helped build an industry tech leader

    In October, the cannabis industry reconvened in Las Vegas for the annual tradeshow – MJ Biz Con – put on by Marijuana Business Daily. As part of that event, Business of Cannabis sat down with industry leaders at the show to discuss their business, the current state of the cannabis industry and what they were seeing on the road ahead. This conversation is part of that series.

    This podcast a conversation with Zach Lipson, the co-founder and chief product officer at Dutchie - the leading e-commerce and point of sale provider for the cannabis space. In the lead up to MJBizCon, Dutchie announced a sizable capital raise, putting them front and center in the cannabis sector’s emerging technology landscape. The conversation is wide-ranging, from their start-up story to the current role technology plays in sector expansion.

    This podcast was recorded at MJ Biz Con in Las Vegas in October 2021.

    Pod 336 - Understanding how technology enables compliance and efficiency for retailers

    Pod 336 - Understanding how technology enables compliance and efficiency for retailers

    On this episode of BofC Live, we connect with Anne Forkutza, Head of Strategic Growth at Dutchie. Dutchie is a leading cannabis technology company that provides core services – including point of sale and online digital menus while also enabling click-and-collect and delivery for cannabis retailers. Forkutza is a long-time leader in the Canadian cannabis sector and has recently joined Dutchie. We wanted to connect with Forkutza about a recently-completed audit by the cannabis regulatory in Ontario – the Alcohol and Gaming Commission of Ontario (AGCO) – into their technology.

    BofC Live is the daily news and interview program of Business of Cannabis. Business of Cannabis highlights the companies, brands, people and trends driving the sector.

    Pod 231 - How technology supports cannabis retailers now and in the future

    Pod 231 - How technology supports cannabis retailers now and in the future

    On this episode of BofC Live, we connect with Shahbaaz Kara-Virani from Dutchie. Dutchie announced this week a $200 million capital raise based on a $1.7 billion valuation. We connected with Kara-Virani to talk about what the financing round means for Dutchie and for cannabis retailers in the US and Canada.

    Learn more about Dutchie.

    Forget medicine, in the future you might get prescribed apps

    Forget medicine, in the future you might get prescribed apps

    Hello and welcome back to Equity, TechCrunch’s venture capital-focused podcast, where we unpack the numbers behind the headlines.

    Natasha and Danny and Alex and Grace were all here to chat through the week’s biggest tech happenings. This time around we had whatever passes for a quiet week as far as news volume. But that still meant we had to cut stuff and move the rest around. But, once we got done editing the notes doc down, here's what was leftover:

    The show wraps with a teaser for next week that we won't spoil here.

    Credits: Equity is hosted by TechCrunch's Alex Wilhelm and Mary Ann Azevedo. We are produced by Theresa Loconsolo with editing by Kell. Bryce Durbin is our Illustrator. We'd also like to thank the audience development team and Henry Pickavet, who manages TechCrunch audio products.

    Episode 72 Hour 2 - Shahbaaz Kara - Dutchie + Erik Fonseca - Detonate = @LetsGetSpiffy #Cannabis

    Episode 72 Hour 2 - Shahbaaz Kara - Dutchie + Erik Fonseca - Detonate = @LetsGetSpiffy #Cannabis

    The Cannabis 101 Podcast presented by Stone Smiths’ is your guide through the legalization and consumption of cannabis in Canada and beyond. It’s not just about getting high, it’s about getting healthy. Catch Hour One on Monday and Hour two on Wednesday.

    This week was fun, goofy, disappointing and educational all in one interview. Shahbaaz Kara of Dutchie and Erik Fonseca of Detonate joined me to discuss both of the companies they work for, as well as Spiffy, the instagram of education. The disappointing aspect comes from their lack of weed movie knowledge, as not only did we do an interview but played an trivia game with audio clips. It was fun and all three companies we discussed are arrow up right now when it comes to the cannabis space. We also chatted about where they came from and what's next???

      

    Chris Ianson is our educator and the Manager of the Jasper Avenue location of Nova Cannabis in Edmonton. Each week we explore a different cultivar and make recommendations for what level of cannabis user it fits with based on their level of experience. Strainhunters Lemon Skunk was what we learned about from Thumbs Up Brand. They are not an LP and we'll tell you what that means as well as the taste, smell, look and terpene profile of this crowd favourite created by The King of Cannabis!!!!

    Use ‘Click and Collect’ through Leafly to order ahead at Nova Cannabis and pick up when you arrive.

    The Cannabis Question is about family members and the Cannabis Character is a bit character from Up in Smoke, plus What Pairs Well with Cannabis. Chime in to win a pair of Regal Slims from Regal Cigar!!!!


    You can hear full episodes and more at www.Cannabis101Podcast.ca where you can sign up for The Weed Weekly and get in on our Friday giveaway, and you can watch full episodes, individual segments and product reviews on our YouTube channel.

    Implementing technology to help cannabis retailers succeed

    Implementing technology to help cannabis retailers succeed

    BofC Live is the daily news and interview program of Business of Cannabis. Business of Cannabis highlights the companies, brands, people and trends driving the sector. On this BofC Live, we are joined by Krista Raymer of Vetrina Group and Shahbaaz Kara-Virani of Dutchie to talk about the intersection of technology and cannabis retail.

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