"Industry Profile : Hampshire Fire Protection"
Episode Notes
TIMELINE:
Intro (:01)
Setting Up (1:09)
Drew Sets the Agenda for the Episode (1:55)
Who is Hampshire Fire Protection? (2:09)
Hampshire Fire History (2:16)
Starting in Sprinklers (3:20)
Purchasing and Integrating a Fire Extinguisher Company (3:48)
Purchasing and Integrating a Fire Alarm Company (3:03)
Jimmy Joins (4:08)
Different Divisions in a Family Owned Company (4:38)
One-Stop Shop... (5:14)
We Don't Clean Kitchen Hoods! (6:08)
We Won't do your Taxes or Clean your Suits, either (6:38)
We Only Want to Do What We Do Best (6:58)
From Larry Thibodeau and his Truck to 180 Employees in Various Divisions (7:12)
Before and After (8:29)
Higher Margin (9:00)
No Massive Risk (9:10)
Before Inspect Point, We used Paper and Homemade PDF forms (9:38)
PDF Forms Were A Pain in the A@@ (11:18)
We Had to do Something Better (12:24)
Tried to Do Their own Software (12:52)
Was Still in Development and Incorporated Hampshire Fire's Suggestions into the Software (13:28)
Inspect Point Respects the Voice of the Customer (13:48)
Inspect Point Became more Powerful in two years : Great Evolution! (14:18)
Amerex and Other Partnerships (12:20)
Viking (15:33)
Proposals for Deficiencies and Regular Service Work and Solely for All Sprinkler Service (16:01)
Inspect Point is Always Adding Great New Features (16:52)
Anything powerful has a Learning Curve, but it is worth it (17:03)
You can Make Inspect Point What you Want it to Be - Great Options (17:57)
Inspect Point Gives You Bay 10x's What you Put into It (17:55)
Can Put information All over the Place! (19:31)
Primary Metric - Deficiency Quote Estimator, and it had more than Doubled the 1st year (20:38)
In August, the Deficiency Estimator Reached Their Goal For the Year! (20:58)
With All the Info into Inspect Point you can track all these ROIs (21:53)
Inspect Point Has Connected all our Various Divisions (22:40)
Inspect Point Has Streamlined Our Ability to Get Quotes out & Service Work Done (24:09)
Everything in One Place (24:33)
Can Get All the Business on the Table (25:18)
What Feature Would Hampshire Fire Like Added? (26:37)
Balancing Adding Features With Overdoing it (29:53)
Inspect Point is Great at Voice of the Customer (31:08)
Customer Success and Tech Support People Are Enthusiastic and Patient (31:44)
Go Jennifer! (32:53)
How to Convey to the Industry How much Inspect Point can Transform Their Business (33:53)
Double Service Sales in One Year - Hampshire is the Second Company to say this (34:20)
Get into the Nooks and Crannies (35:02)
After the First Year it Was Plug and Play (35:08)
We Do All Dry Trips this Summer (35:38)
Techs LOVE it (36:48)
Facebook Groups Give Great Feedback (37:08)
If its not Usable on the Ground, its not Usable (37:48)
A Professionally Made Program Makes everything Look Better - Adds a Sense of Pride (38:08)
Psyched About Amerex (39:08)
With QR Codes, We sped up the Inspection Process of Fire Extinguishers From 5 minutes to 20 Seconds (40:54)
Wrap Up (41:08)