gqfu

As an experienced entrepreneur, GQ Fu has founded and co-founded five companies. He is the CEO of LTVplus, a business that offers customer service outsourcing for ecommerce brands to increase their lifetime customer value. Most recently, GQ started Recover Payments and UberQA to solve other problems for digital brands. In addition to his startups, he hosts the How We Solve Podcast.

In this episode…

Involuntary churn is a subtle but damaging trend for any subscription-based service. Ecommerce brands can often lose shocking sums of revenue based solely on negligence. While the issue can be devastating to a company’s bottom line, the solutions are often simple and easy to implement. All it takes is knowing the right steps to keep more current subscribers.

Guillaume Le Tual invites GQ Fu back on the Ecommerce Wizards Podcast to break down involuntary churn and how to minimize it. They discuss the source of the problem, the best strategies to combat churn, and how to solve the growing issue of abandoned carts. They also touch on how to anticipate subscriber needs to create a better user experience.

As an experienced entrepreneur, GQ Fu has founded and co-founded five companies. He is the CEO of LTVplus, a business that offers customer service outsourcing for ecommerce brands to increase their lifetime customer value. Most recently, GQ started Recover Payments and UberQA to solve other problems for digital brands. In addition to his startups, he hosts the How We Solve Podcast.

In this episode…

Most online shoppers have had negative digital customer service experiences at some point. Companies need to take these instances more seriously because a bad experience can lead to a poor word-of-mouth reputation and lower customer retention rates. Just as inadequate customer service can result in adverse consequences, outstanding customer service can often bolster the success of a business.

As an experienced entrepreneur, GQ Fu had his own subpar experiences in digital customer service, so he started LTVplus to solve this issue by outsourcing world-class customer service specifically for ecommerce brands. The results have been significant for his clients. Now he’s here to explain the benefits and value of implementing this service into your ecommerce platform.

Guillaume Le Tual interviews GQ Fu, the Co-founder and CEO of LTVplus, to talk about how live chat customer service positively impacts the success of ecommerce brands. They go through the common pain points and benefits of the service. They also touch on chatbots, customer lifetime value, and the overlooked benefits of down-selling customers.

GQ Fu is the Co-founder and CEO of LTVplus, a company that provides world-class customer service outsourcing for ecommerce brands. At LTVplus, GQ helps increase a brand’s customer lifetime value by providing omnichannel customer support outsourcing and failed payment recovery services in any time zone and any language. GQ has extensive experience running and managing remote teams, and he is also the Co-founder of TaskDrive. Before starting his career in customer success, GQ was in the music industry for over ten years.

In this episode…

Every stage of your customer’s journey is an opportunity to create a brand evangelist. But, many ecommerce brands are missing out on this critical opportunity due to poor customer service. From engagement to recovery, a great customer success team will help you provide a frictionless experience that will boost your sales and improve the reputation of your brand.

However, building a customer success team is a complicated and expensive process for many fast-growing ecommerce brands. With an unpredictable flow of traffic, it can be difficult to determine how many customer service experts to hire at any given time. So, how can you overcome this challenge and start turning your customer service into a profit-making machine?

Listen to this episode of the eCommerce Profits Podcast as host Joshua Chin chats with GQ Fu, the Co-founder and CEO of LTVplus, about turning customer service into a profit center. Together, they discuss how ecommerce brands are losing money at different touchpoints of the buyer's journey, GQ’s strategies for recovering those sales, and the importance of a customer success team for reducing friction in the buying experience. Stay tuned.