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    guest satisfaction

    Explore " guest satisfaction" with insightful episodes like "Perfecting Tenses amidst Mickey and Friends", "Episode 50 - Front Line Employees explain how you can be better!", "Marcia's Musing's", "Full Weekly Show" and "Vue: Peak-time perfect" from podcasts like ""Better English Better Business", "The Vacation Rental Manager's Podcast with Sarah and T", "The Business Edge", "The Business Edge" and "Business operations - for iPod/iPhone"" and more!

    Episodes (8)

    Episode 50 - Front Line Employees explain how you can be better!

    Episode 50 - Front Line Employees explain how you can be better!

    This week's episode of Sarah and T is a monumental edition.   It is episode #50!  This week the tables have been turned so that a couple of key staff members are interviewed so our hosts can see what they see in what it takes to run a successful vacation rental business.  Take a listen and get some great tips from folks on the front line.   Amy Raegner and Sarah Moss are the two stars on this edition!  
    In the news segment the group talks about the importance to be kind and supportive of each other during the height of the season.

    Find all of Sarah and T's content at www.sarahandt.com
    You can also follow this podcast on Instagram or Linked In

    Special thanks to our podcast Partners:
    Intercoastal Net Designs www.icoastalnet.com
    KeyData www.keydatadashboard.com
    Sojo www.getsojo.com


    Marcia's Musing's

    Marcia's Musing's
    We’ve all had good and bad experiences as hotel guests. What’s the big difference? Paul Barham, the CEO of Harrell Hospitality Group, believes that employee recruitment, training, motivation and retention are key drivers for guest as well as customer satisfaction. This is particularly true in the hospitality industry where employees are often performing tasks that others deem beneath them, and yet are key to a hotel’s success. How does an employer address this major challenge of motivating and retaining front line employees? What can we learn from the hospitality industry? Paul will share his experiences and will also address external forces that can play a role; how to address them; and some thoughts on the industry in the future.

    Full Weekly Show

    Full Weekly Show
    We’ve all had good and bad experiences as hotel guests. What’s the big difference? Paul Barham, the CEO of Harrell Hospitality Group, believes that employee recruitment, training, motivation and retention are key drivers for guest as well as customer satisfaction. This is particularly true in the hospitality industry where employees are often performing tasks that others deem beneath them, and yet are key to a hotel’s success. How does an employer address this major challenge of motivating and retaining front line employees? What can we learn from the hospitality industry? Paul will share his experiences and will also address external forces that can play a role; how to address them; and some thoughts on the industry in the future.
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