h&s

Dieses Mal zu Gast im EFS Podcast ist  Martin Leitner,  Geschäftsführer von H&S - Heilig & Schubert Software AG, sowie Felix Meizer - seines Zeichens DER Cloud Experte bei EFS Consulting über ihre neueste Kollaboration - die H&S-EFS Cloud Journey.

Die Cloud Journey bildet die Entwicklung des Cloud Vorhabens von der Strategie über Migration, Betrieb bis zur Analyse und laufenden Optimierung ab. Zwei Unternehmen mit jeweils mehr als 30 Jahren an Erfahrung und Expertise begleiten Sie auf diesem Weg.

H&S schafft für namhafte Kunden einzigartige Informationsplattformen. Durch die Integration des Angebots in die Cloud wird das Leistungsspektrum erweitert und führt zu einer Neuorientierung in Richtung Cloud.

EFS Consulting berät Unternehmen im Bereich Digitalisierung und IT-Transformation und begleitet bereits zahlreiche Kunden auf der Cloud Journey.

Gemeinsam ergänzt sich das Angebot in der Entwicklung einer Strategie zur Cloud Journey mit darauf aufbauender Umsetzung durch H&S Information Architects und maximiert den ganzheitlichen Nutzen beim Kunden.

Martin Leitner | LinkedIn

Felix Meizer | LinkedIn

EFS Consulting | Website

podcast@efs.at

We're excited to announce that Birkey’s Farm Store has chosen our Activate Customers solution to support their inspection and service excellence program.  With 17 locations across Illinois and Indiana, Birkey’s is a leading dealer for CaseIH and Case Construction equipment.

In a recent conversation Ryan Bennett, Birkey’s Director of Parts and Service, shared with us that the Activate solution was selected because he believes it will enable Birkey’s to help its customers proactively manage the health and condition of their equipment.

Ryan is excited that Activate will bring consistency to Birkey’s inspection follow-up process and help the customer manage their backlog of issues on equipment.  He noted that the reminders and reoccurrences that can be set within Activate will help them drive a lot of business that is currently lost. 

With Activate, Birkey’s will also be able to easily share very specific recommendations and supporting visual evidence of equipment issues with the customer, making it an easy decision for the customer to address equipment issues that they may have let go in the past.

Lastly, Ryan noted that he was impressed by the level of service and responsiveness of the Activate team, stating “Activate is a great solution that has been created and managed by great people”. 

We're excited to announce that Vetter Equipment has chosen our Activate Customers solution to support its inspection and service excellence program.  Vetter Equipment services its customers with new and used CASE IH tractors, combines, and farm equipment from 12 locations in Iowa.

In a recent conversation John Bohnker, Vetter’s Corporate Sales Manager, shared with us that the Activate solution was selected because he believes it’s a powerful tool that ensures consistent inspection, product support opportunity management and trade-in evaluation processes.

See omnystudio.com/listener for privacy information.

We're excited to announce that Stratford Farm Equipment has chosen our Activate Customers solution to support their inspection and service excellence program.  With 5 locations in Ontario, Stratford sells and services CaseIH, Bobcat, and Krone equipment.

In a recent conversation Matt Brown, Stratford’s Parts Manager, shared with us that the Activate solution was selected because he believes it’s a great way to increase service sales and better communicate with the customer. Matt also noted that Activate will help them be more proactive in identifying and addressing customer equipment needs before they turn into emergency repairs.

In this episode, you’ll hear from Brent Bazin, Corporate Service Manager at Young’s Equipment, to learn how they have fully customized our inspection program to fit their customers’ distinct needs with specialized inspection forms for their shop, fleet, internal, quick, full, and on farm inspections and appraisals.

Young’s Equipment represents Case IH, MacDon, and Vermeer brands with 9 locations in Saskatchewan. Their headquarters is in Regina, Saskatchewan. 

We're excited to announce that Meadow Power has chosen our Activate Customers solution to run its inspection program.  Located in Meadow Lake, Saskatchewan, Meadow Power sells and services Case IH equipment along with a variety of other brands including Argo, Can-Am, Merlo, Ski-Doo, Suzuki and Toro.

In a recent conversation Elwood Demmans, Meadow Power’s Dealer Principal, shared with us that the Activate solution was selected because he believes it’s the best way to manage their winter inspections and that it will enable them to better communicate and proactively address their customer’s equipment needs.

We're excited to announce that Reis Equipment has chosen our Activate Customers solution to support its inspection and service excellence program.  Located in Renfrew Ontario, Reis Equipment sells and services Case IH, Claas and JCB equipment.

In a recent conversation Paul Boudreau, Reis Equipment’s Controller, shared with us that the Activate solution was selected because he believes it’s an effective way to increase service sales and better communicate with the customer. Paul also noted that Activate will help them be more proactive in addressing customer equipment needs before they turn into emergency repairs.

In this episode, you’ll hear from Les Burbidge at Vater Machinery, to learn how they are using inspections to give customers a better understanding of what needs to be serviced on their machines while eliminating technician subjectivity on tractor and combine inspections.

Vater Machinery represents New Holland, JCB, MacDon, Flexicoil and Polaris brands with 3 locations in South Australia. Their headquarters is in Saddleworth, South Australia. 

In this episode, you’ll hear from Mick Lewton, Director of Parts and Service at Plains Ag, to learn how they are using machine inspections across 16 locations to build a culture of co-equipment management and better care for their customers.

Plains Ag represents Case IH, New Holland, Bobcat, and Kubota brands with 16 locations in North Dakota, Montana, Colorado, and Kansas. 

In this episode, you’ll hear from Mark Kanarowski (Parts and Service Manager), Kate McDonald (Service Manager), and Kurt Kohn (Service Manager), at Swiderski Equipment to learn how they are training their technicians to be their best customer advocates through the use of machine inspections, regularly turning $200 fixes into $9,000 repairs.

Swiderski Equipment represents New Holland Ag and CE, Massey Ferguson, Gleaner, Bobcat, and Kioti brands with 5 locations in Wisconsin. Their headquarters is in Mosinee, Wisconsin. 

In this episode, you’ll hear from Jeff Reeter, Corporate Service Director at Jenner Ag, to learn how they maximized their overall dealership organization, efficiencies, customer service, and trade-in process by transitioning from paper to electronic inspections.

Jenner Ag represents Case IH, Kubota, Land Pride, and MacDon brands with 3 locations in Illinois. Their headquarters is in Harristown, IL. 

In this episode, you’ll hear from Josie Sisler, CEO, Ben Geiger, Complex Service Manager, and Sam Funston, Complex Service Administrator, at Delta Power to learn how they took a 1 store inspection program to an 11 store success with millions of incremental parts and service revenue earned in 2020. 

Delta Power represents Case IH, New Holland AG, Can-Am, Skidoo, SeaDoo, and Kobelco brands with 11 locations in Ontario, Canada. Their headquarters is in Exeter, Ontario. 

In this episode, you’ll hear from Chris Sutton, Corporate Product and Support Manager at AdvanceQuip in New Zealand, to learn how they are setting an industry standard on the customer experience in New Zealand with consistent, high-quality inspection reports every time they have eyes on a machine.

AdvanceQuip represents Case CE, ASV, Iveco, and Astra brands with 3 locations in New Zealand. Their headquarters is in Gore, Southland. 

In this episode, you’ll hear from Tyler Ranck, Parts and Service Director, and Angela Brian, Business Analyst, at Hoober, to learn how we have helped them tightly integrate their inspection, opportunity management, and service delivery processes into a single workflow that is supported jointly by an integration between the Activate Customer’s solution and their Dealer Business System.

Hoober represents Case IH, JCB, and Kubota brands with 10 locations in Delaware, Maryland, Pennsylvania, and Virginia. Their headquarters is in Intercourse, Pennsylvania. 

In this episode, you’ll hear from Zach Palen, General Manager at Sioux International, to hear how they quickly established a robust service inspection and used equipment appraisal program that is driving significant incremental business to their dealership. They are leveraging their inspection program to better support and serve customers who have larger operations with equipment fleets and younger farmers who are now the decision makers.

Sioux International represents Case IH, Case Construction, Great Plains, and MacDon brands with 2 locations in South Dakota. Their headquarters is in Sioux Falls, South Dakota. 

In this episode, you’ll hear from Dan Jansen, Vice President of Product Support at Miller Bradford, to learn how they use their 5-in-5 inspection method to generate a significant amount of parts and service revenue each year. The goal of their inspection method is to find 5 things in 5 minutes on every machine they have eyes on, using a completely blank inspection form with no pre-specified items to check.

Miller Bradford represents Case Construction, Kobelco, BoMag, and Sandvik brands with 7 locations across Wisconsin, Illinois, and Michigan. Their headquarters is in Sussex, Wisconsin.

We're excited to announce that N&S Tractor has chosen our Activate Customers solution to run its inspection program. Founded in 1954, N&S Tractor is the premier dealer in Oregon and central and northern California representing Case IH, Claas, New Holland Ag and JCB Construction across 13 branch locations.

In a recent conversation with BJ Cook, N&S Tractor’s Director of Service, he noted that he’s excited to join the growing network of dealers that have chosen The Activate Company to help them grow their parts and service business. BJ strongly believes that the Activate solution will help them establish a consistent, focused and disciplined approach to inspecting customer equipment that will result in an improved customer experience and incremental parts and service sales.

In this episode, you’ll hear from David Orr, General Manager, James Hunter and Greg Holland, Branch Service Managers, and Tammi Hall, Finance Director, at Intermountain New Holland to learn how Intermountain New Holland has generated significant additional revenue for their dealership by implementing creative ways to incentivize their employees to perform quality inspections and build a culture of co-equipment management with their customers. Their incentive programs include a combination of contests, games, and performance-based paycheck bonuses, with their last inspection contest generating an additional $70,000 of parts and service revenue for their dealership.

Intermountain New Holland represents New Holland AG, New Holland CE, Rhino, Makita, and Westfield brands with 2 locations in Idaho. Their headquarters is in Twin Falls, Idaho. 

In this episode, you’ll hear from Eddie Houston, Director of Service Operations, at Hill’s Machinery to learn how Hill’s Machinery has evolved the program and the act of inspecting equipment to be integrated into all areas of the business, creating a culture of co-equipment management with their customers, driving profitability across the entire dealership, and allowing them to better manage their inventory, lease returns, rental fleet, and customer experience.

Hill’s Machinery represents Case Construction, Terex Trucks, Backers, and Aggretech brands with 8 locations in North and South Carolina. Their headquarters is in Columbia, South Carolina.