hairdressing salon tips

In this industry interview, Neil deepens his understanding of sales reps, from a salon owners’ point of view. He talks with David Haley, who with his wife Kianne, co-owns Premiere Hair in Beaconsfield, Melbourne. Together they manage this dynamic salon, which is well-known for delivering brilliant work in hair colouring and styling, as well as miracle colour corrections – the trademark of a skilled and experienced hairdressing team.

David speaks frankly about some of his pleasant and not so pleasant experiences with sales reps in our industry. He touches on areas where he feels they need to take responsibility, as well as ideas for unique incentives that take a salon team to the next level. You’ll also be surprised by what David lists as his #1 behaviours of the good and not so good reps.

In this episode you’ll learn:

• What really ticks off a salon owner
• What premium salons look for from companies
• The importance of retail to a salon
• David’s greatest business challenge
• About David and Kianne’s other business, as the creators and owners of Bondi Hair Extensions

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In this industry interview Neil talks with Dario Cotroneo, owner of Public Salon in Darlinghurst, Sydney, where he’s as a sought-after stylist and commands $400+ for a haircut. Dario is also Director of DCI Education and as a multi award-winning educator, he’s built a global reputation as one of the most inspiring educators in the hairdressing industry.

Dario shares some amazing insights into his experiences working with sales reps in Europe, when he marketed his own styling tool. In addition, he also shares some intriguing experiences about dealing with reps calling on his Darlinghurst salon in Sydney. This is an interview that’s not to be missed.

In this episode you’ll learn:

• Learn the expectations of salon owners at the premium end of the salon industry
• How busy salon owners think of reps
• Dario’s experiences of working with a rep in Europe and how they got into a salon he was told wasn’t open to an appointment
• How to respect and understand high profile salon owners who’ve created a unique business
• Thoughts about your behaviour from a salon owner’s perspective

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This episode looks at how salon owner’s view sales representatives and, in their view, what makes a great rep and a not so good one.

Neil interviews Sandy Chong, owner of Suki Hairdressing in Newcastle NSW and uncovers her thoughts about what makes a great sales rep. Sandy’s highly respected within the industry, is CEO and Board Director of the Australian Hairdressing Council and owns a salon with 17 staff, all of who are renowned for delivering high quality services to a large and loyal clientele.

You’ll soon discover that Sandy has some very clear thoughts about what works for her and her salon.

In this episode you’ll learn:

• Learn the expectations of salon owners at the premium end of the salon industry
• How and what salon owners think of reps
• Behaviours that Sandy Chong observes and associates with the good and the not so good rep
• How dynamic salon owners think about their time and how they like it respected

How to fine tune your skills to get cut-through at this level

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