#hospitality

In this final episode#07 of Season #01 of the Pre-Zero Sports Talk, our host, Sid Bensalah, discussed the importance of sustainability in the hospitality industry with special guests Mari Sandrup, the Sustainability Analyst and Maria Anderson, the Sales Director of Meetings representing Strawberry Hotels.

 The episode was recorded from a high-end Podcast Studio at Clarion Hotel Sign, one of Strawberry's 232 exquisite properties. Designed by the acclaimed, well-known Swedish architect Gert Wingårdh.

Strawberry's sustainability motto is simple yet profound: 'WeCare'. It's a testament to their dedication to sustainability that goes beyond lip service. 

 The conversation delved into visionary strategies, community engagement, and the transformative Strawberry Sustainability Program, examining its integration across diverse hotel operations and into sales and sports initiatives.

The episode explores Strawberry Hotels' active engagement with local communities, collaborations with partners like Norwegian Airlines and UNICEF, and sustainability initiatives such as the Green Conference and the Lonely Christmas Tree. The conversation also touches upon the changing tourism landscape, with a notable shift towards the Nordic region driven by sustainability considerations and climate concerns.

As the conversation concluded, Sid thanked Mari and Maria for their exceptional insights and summarised critical takeaways. 

The first season wraps up with anticipation for more insightful discussions on sustainability and its intersection with the sports industry in the upcoming Season#02 in 2024.

If you enjoyed this episode, we'd love your support. Download, drop us a comment and share your ideas for future topics or guests you want to hear from. 

Hit subscribe and tune in on your favourite podcast platform so you never miss our upcoming interviews and discussions in season two in a few weeks in 2024. 

Your engagement fuels our passion for delivering quality content. Let's embark on this insightful journey together!

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Customer Experience: how to do it, how to make it real and how to make it matter. Geoff DeVito of Explora Journeys shares his background, TED talk content and the basics of creating REAL/high value customer experiences. His employer Explora is a cruise ship unlike any other on the seas, they're creating deep experience for both passengers and crew. 

We discuss hospitality and the thinking behind creating great experiences, plus how those lessons can cross over to all businesses.  

The "What's Got Our Attention" has Ken angry about self-checkout, Geoff discusses attending an AirSupply concert and Martin shares his joy of dealing with Woot.com's customer service team. 

In this episode of Eye On Franchising, I am excited to introduce our guest, Brian Miller, the CEO of Patrice & Associates. Patrice & Associates has been around for 30 years and is the largest hospitality recruiting firm in North America with over 180 units. Patrice & Associates is a home-based franchise that allows flexibility for people with different lifestyles. Brian dives deeper into the recruiting process, and how to get started with a franchise. He then explains the qualities of the ideal franchisee and then elaborates on the company’s core values and how these values make them stand out in regards to other companies. 

Are you ready to get started with a Patrice & Associates franchise?

Visit lancegraulich.com to connect with me!

Follow me on Youtube and check out the video podcast!

https://www.youtube.com/channel/UCwoAdrkPZmveJt5AQRDk8WA

Happy Fall! The Career Development ladies are back with a new episode to kick off the semester! The Chaplin School of Hospitality and Tourism Management Career ladies had the pleasure of interviewing with members from the Vida & Estilo Restaurant Group (V&E). The V&E team members who were interviewed shared their career journey in the Food & Beverage industry, their passion in and outside of work, and the brand. They gave advice on the importance of being passionate in your craft and having an open mind set as well.  Enjoy and tune in!

Starring: Lourdes Gomez & Katherine Martin from the CSHTM Career Development Office

Vida & Estilo Team Members: Alex Martinez - Research and Development Corporate Chef, Alex Medina - Corporate Operations Chef, Fabiana Soares -Regional Corporate Sales Manager, and Carlos Proenza -General Manager, Havana 1957

 Produced by: Annie Franck, CSHTM Career Development Program Coordinator

In todays episode, we feature David Steel,  a General Manager who has worked in the Franchised, unbranded and Brand Managed Estate. David over recent years has demonstrated that talent alone is never enough and resilience, ability to adapt and strength of mind is often required to succeed.

www.owners.org

In todays podcast we are talking all things Performance and Conversion with COO of Hotstats Mike Grove, Hotstats are a global partner of the association, along with Paul Nisbett, CFO EMEAA from Valor Hospitality. We will be discussing year to date performance and flow through profitability.

www.owners.org

Captain of the ship, custodian of the guest experience, the grand damme, USDA steaks, cheesecake and interview with Sandeep Kumar, hotel manager, the JW Marriott Grosvenor House Hotel in London. ON THE ROAD with MR CA WINE is about California’s cool, aspirational lifestyle and awesome wines hosted by Chuck Cramer, a California native, living in London and is the Director of European sales & marketing, Terlato Wines. This is a wine journey covering the hottest topics in the world of California wine, chatting along the way with the key influencers in the industry who make it all happen. This week’s episode includes an interview with Sandeep Kumar, hotel manager, the JW Marriott Grosvenor House Hotel in London. 

In today’s podcast we are talking all things Nicola Taylor, Nicola a seasoned hotelier shares her life story, her family business and their legacy in the industry and their connections to the IHG Owners Association.

www.owners.org

In todays podcast we are talking all things budgeting with the COO of Hotstats Mike Grove and the Finance Director of RBH Hospitality.

Mike Grove – COO Hotstats
Stuart Houston – Finance Director RBH Hospitality

www.owners.org

On Episode 33 of ‘Real World Talks’ the ladies of the Career Development Office spoke to Gisela Moreno, Human Resources Professional of Indian Creek Country Club. Gisela discussed her transition from working in Food & Beverage to a career in human resources. Not many people know where to start when they see a future in human resources, but Gisela does and she shares that with us! She also shares the things she does & learn to stay on top of her role, what impresses her when hiring, what she looks forward to this year and what she cannot live without!

Starring: Lourdes Torres, Katherine Martin and Nathalie St Remy

Produced by: Nathalie St Remy

Want tips to catch a recruiter’s eye or how to create a strong social media brand? Keep reading!

On Episode 32 of ‘Real World Talks’ the ladies of the Career Development Office spoke to Jeff Hickman, Manager of Disney College & International Recruitment, The Walt Disney Company. We love Disney and so does Jeff! Jeff discussed the holidays, his career journey, the reasons why he works for such a dynamic & diverse team and his favorite characters. He also shared the best career advice, tips to catch a recruiter’s eye, interview skills and how to create a strong social media brand. Jeff is very passionate about his role and it was a very informative episode!

Starring: Lourdes Torres, Katherine Martin and Nathalie St Remy

Produced by: Nathalie St Remy

Happy New Year! We are so happy to be back. We welcome Jason Witty, Regional Vice President of Operations (Southeast) of Southern Glazer's Wine & Spirits to Episode 31 of Real World Talks with the ladies of Career. Jason talked about his journey of becoming the Regional Vice President of Operations, working at a young age and the importance of education. He shared biggest trends that’s transforming the beverage industry, challenges he overcame and guidance to those who wants to go down a similar career path. Jason also spoke about his New Year resolutions, favorite spirits used to celebrate, his influences and a wonderful  motto that resonates & represents him!

Starring: Lourdes Torres, Katherine Martin and Nathalie St Remy

Produced by: Nathalie St Remy

“Don’t let others tell you what you can’t do and don’t let the limitations of others limit your vision”! Chaplin School Alumna Ernisha Randolph, Founder of Sweet Butter Hospitality Group stopped by for Episode 30 of Real World Talks with the ladies of Career. She discussed her journey of how she overcame fear, doubt & tragedy and moved forward with Sweet Butter Hospitality Group.  It is a  successful company that develops brands and showcases hospitality through food, music & history with a touch Southern culture created by African Americans. She shared advice with those who want to become an entrepreneur, career mistakes and the importance of representation in the workplace. Ernisha also talked about why personality matters in this industry, the importance of networking, the exciting things her hospitality group is doing, inspirational individuals she hopes to meet and what she is looking forward to in the upcoming year! It was such a fun interview and we hope you enjoy it!

Starring: Lourdes Torres, Katherine Martin and Nathalie St Remy

Produced by: Nathalie St Remy

On this week’s episode of ‘Real World Talks’ the ladies of the Career Development Office spoke to Amanda Bussey, Sales Recruiting Manager of E&J Gallo Winery and Ramsay Hyatt, Business Development Manager of Fine Wine & Spirits of E&J Gallo Winery. They discussed the attributes they look for in a candidate, different career paths within the beverage industry,  its future and personal obstacles they have conquered. The conversation then dives right into some fun questions about the holidays, popular wine within E& J Gallo and what they would do if they won the lotto! This episode is definitely for those who are interested in a career path in the beverage industry! 

Episode 29

Starring: Lourdes Torres, Katherine Martin and Nathalie St Remy

Produced by: Nathalie St Remy

On Episode 28 of Real World Talks, FIU Alumnus-Jarvis Lawhorn, Owner of Jarvis Lawhorn Weddings & Events, LLC dropped by to talk about his growth in the events industry and his experiences. By talking about his experiences, he was able to share some helpful advice with our audience about the events world, especially during this time. Jarvis also mentioned what it was like working with some of the most well-known wedding/event planners like Chris Weinberg and how he takes great pleasure in achieving the clients “pictured ideal” events and mastering it into reality.  Jarvis also talked about dream weddings, diversity & equity within the industry and Thanksgiving!

Starring: Lourdes Torres, Katherine Martin and Nathalie St Remy

Produced by: Nathalie St Remy

Whether you want a career in events, are currently in the events industry or an individual who loves listening about the events world, this fun & informational episode is for YOU!
 Laurie Hartwell, Founder & CEO of The Bridal Society has almost 3 decades of experience in the wedding industry, teaching certification conferences and planning weddings across the country. She stopped by for Episode 27 of Real-World Talks to share her humble beginnings and to give advice to our event enthusiasts and current event planners . Laurie also shared funny stories that had powerful lessons she learned at the end and explained what sets her company apart from others with a similar concept. She offered helpful tips for events going over budget, dealing with difficult clients and three options for those who are planning an event during the pandemic! She dropped many gems during this episode, we hope you love it as much as we do!





Starring: Lourdes Torres, Katherine Martin and Nathalie St Remy

Produced by: Nathalie St Remy

Have you ever wondered how can I become a general manager of a hotel? Michael Hooper, General Manager of Hilton Miami Airport Blue Lagoon stopped by for Episode 26 of Real World Talks to share  his journey and what led him to him to his current position. He raves about being one of the leaders of a Hilton Hotel in Miami as an African American man. He explained what his day to day looks like and the effects of the pandemic.  Michael also gave advice to our audience, revealed some powerful people who inspires him and talks travel & the importance of diversity.

Starring: Lourdes Torres, Katherine Martin and Nathalie St Remy

Produced by: Nathalie St Remy

Did you know that Rosewood Hotel Group consist of more than 40 hotels in about 19 countries? Misty Bennett,  Corporate Director of Talent and Culture, Rosewood Hotel Group stopped by for Episode 25 of Real World Talks to share exciting details of the luxury hotel group that not only includes a new hotel that is set to open in 2023 in Amsterdam , but their relief initiative. Misty also spoke about her journey to her current position, how to overcome challenges and gave advice to those wanting a career in human resources, especially during this crazy time. At the end we learned a bit more about Misty with a fun game!

Starring: Lourdes Torres, Katherine Martin and Nathalie St Remy

Produced by: Nathalie St Remy

On Episode 24 of Real World Talks Savannah Smith, Manager of  Investments from Host Hotels & Resorts excitedly  stopped by to discuss women in leadership roles and what aspects of her job she loves the most. She shared her day to day responsibilities ,revealing that having a role in investments was never a thought for her in college and told us what lead her to her current role. Savannah talked to our audience about the industry, real estate, how the pandemic affected her and recommended  a book & some interesting tv shows to watch.

 
Starring: Lourdes Torres, Katherine Martin and Nathalie St Remy

Produced by: Nathalie St Remy

On Episode 23 of Real World Talks, Nirva Boursiquot, Founder of Silk Roads passionately talked about the supply chain industry and entrepreneurship. She shared details of the correlation & importance of supply chains in the hospitality industry. Nirva also spoke about what her company does, the history behind the unique name & warned our audience of common mistakes. She revealed her thoughts on the movement of supporting minority business owners/ businesses, in addition to dropping some gems of tips especially for those who are current or future aspiring entrepreneurs.




Starring: Lourdes Torres, Katherine Martin and Nathalie St Remy

Produced by: Nathalie St Remy