hospitality trends

Trey Matheu and Christopher Baran of The Nemacolin resort in Pennsylvania discuss the business case and advantages of changing staffing models for luxury properties with host Robin Trimingham.

This broad-based conversation highlights the advantages, for example, of replacing the traditional front-desk team with a pre-arrival team that focuses on guest interaction and creating personalized itineraries designed to help maximize the resort experience.

Yannis Moati, CEO of HotelsByDay, and TJ Noble, senior director of key accounts and technology solutions for DerbySoft, chat with host Robin Trimingham regarding why hoteliers should rethink their attitude toward offering day rates.

This frank conversation discusses, among other things, marketing and operational challenges and also explains how technology can now make it possible to monetize hotel amenities, such as the pool, gym, spa and co-working spaces, to create scalable revenue for hotels.

Kyle M.K. is the author of “The Economics of Emotion.” He believes that feelings dictate our every decision: what we eat, what we wear and, especially, what we consume. In this episode, he speaks with host Robin Trimingham about taking into consideration the aspects of emotion and just how much it impacts a customer’s likelihood of returning to a hotel.

There are many ways to effectively use artificial intelligence in the hospitality industry. Today, we're discussing the why with Simone Puorto, founder and CEO of Travel Singularity. In this episode, he and host Robin Trimingham discuss the reasons why hotels are the perfect place to implement and develop AI and machine learning technologies.

2022 has been a crucial year for the hospitality industry at large. What are the decisive factors that will decide how it evolves over 2023? In this episode, Jeff Weinstein, Editor in Chief for Hotels Magazine, gives us his thoughts and forecast for hoteliers next year.