104 - Keep Them Talking
Cindy Esliger talks about the pivotal role asking open-ended questions and keenly listening to the answers plays, not just in effective communication, but in navigating office politics. Why should we learn to listen better and why would we want to keep colleagues talking? As Cindy points out, learning more about people’s views and motives leads to understanding what drives them and being able to connect.
Cultivating active listening skills is how we elevate our communication strategies. Active listening is not just hearing the words being said but involves a genuine effort to understand the speaker’s perspective and message. Coupled with reflective listening, summarizing what was said to ensure you understand, this is a powerful tool for improving office politics. Cindy explains all the nuances of engagement, including focus and body language, that improve our listening.
There is so much more to listening than simply not talking. Cindy lays out all the tools at our disposal, all the ways in which we can school ourselves to listen openly, ask open questions, reflect the speaker’s words to ensure understanding, and move the listening into a collaborative conversation. She narrows in on how to teach ourselves to modulate our voice and tone while also interpreting the tone others use and picking up subtle communication cues that allow deeper insight into a colleague’s stance. These are the ways in which we make progress through office dynamics and form valuable connections to aid in our growth.
Resources discussed in this episode:
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