isps

Load is a fundamental but, at times, challenging variable for networks and operations teams to handle. In the past few weeks, ThousandEyes saw various load-related problems impact organizations including Google Cloud, Front, several Australian banks, and Minnesota State University Moorhead.

Tune in to learn more about what happened during these incidents, as well as hear our commentary on the recent outage impacting AT&T. Use the timestamps below to jump to the sections that most interest you:
 
CHAPTERS:
00:00 Intro
00:59 AT&T outage impacts cellular services nationwide
04:40 Australian banks appear to lose online and app-based services for 24 hours
07:46 Google Cloud metadata store faces sudden demand spike
09:19 Front’s “large unexpected increase in web traffic”
10:23 Box experiences outage as third-party network component fails
11:23 Minnesota State University Moorhead’s case study on good visibility
12:44 Outage trends: By the numbers
15:35 Get in touch 

———

For more insights, check out these links:

- Explore the Front disruption in the ThousandEyes platform (no login required): https://aczocbxpamiipkdqnaqdedkytwhlfjtw.share.thousandeyes.com?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse30_podcast

- Internet Outages Timeline: https://www.thousandeyes.com/resources/internet-outages-timeline?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse30_podcast

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes

The ThousandEyes Internet Intelligence team joins us from Cisco Live in Amsterdam, talking about a major theme from the event—security.

Tune in to hear their thoughts on how visibility can help companies in their security efforts, the sovereignty of data in flight, and why you don’t have to choose between security and performance.

———

CHAPTERS
00:00 Intro
01:09 Evolving Security Landscape
04:53 Security Excellence & Optimal Digital Experience
10:13 Sovereignty of Data in Flight
14:57 Key Takeaways
15:55 Get in Touch

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. 

And follow us on X: @thousandeyes

“Innovation Lives #InTheBerkshires”  is an original podcast produced by BIC Studios in partnership with MassHire Berkshire Workforce Board.  In a region internationally renowned as a destination for its natural beauty and cultural attractions, the phrase “Innovation Lives #InTheBerkshires” is a broad acknowledgement that technology and innovation are also part of the Berkshire’s industrious past, thriving present, and limitless potential.

Episode two of our six part limited series about the changing workforce zooms in on the Advanced Manufacturing sector in the Berkshires through the story of Interprint USA.  Interprint is one of the largest Advanced Manufacturers in the region, and is in the process of a nearly $28 million expansion of its Pittsfield plant, expanding its facilities on Route 41 by 57,000 square feet and adding 20 new jobs over the next three years.  We sat down with Peter Stasiowski, Director of Communications at Interprint to discuss the expansion and some of the challenges and opportunities in today’s evolving labor market.

Interprint USA

Careers in the Berkshires

Socials:

in

Instagram

FB

YouTube

As they launch into 2024, organizations are facing a different outage landscape than they had at the start of 2023. The past year saw increases in cloud service provider (CSP) outages, application outages, and the percentage of U.S.-centric outages—all of which point to an evolution in the way outages happen and the need for different strategies to minimize the impact of disruptions.

In this episode, Mike Hicks (Principal Solutions Analyst at ThousandEyes) unpacks these trends and shares practical tips for mitigating disruptions and optimizing performance. Listen on YouTube or tune in on your favorite podcast platform.

And for more insights, check out these resources:

- Top Outages of 2023 Webinar: https://www.thousandeyes.com/webinars/amer-top-outages-2023-analyses-takeaways?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q2_internetreportpulse26_podcast 

(*In APJC? Check out the APJC session: https://cisco.webex.com/webappng/sites/cisco/meeting/register/f22aa6a322284e07abf0350b255c88c8?ticket=4832534b0000000658abcedc3030906188c1af83e52ab18645645592a5962e7bdd3a5f2afdc393ae&timestamp=1705102128048&RGID=r57f263db115ebc6efa4c0a05429caa6f)

- Internet Outages Timeline: https://www.thousandeyes.com/resources/internet-outages-timeline?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q2_internetreportpulse26_podcast

———

CHAPTERS
00:00 Intro
00:38 Cloud Service Provider Outages Trending Up
02:30 Percent of U.S.-centric Outages Rises
06:55 Application Outages Up in 2023
09:55 Get in Touch

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes

As companies gear up for Black Friday, The Internet Report team shares some best practices for delivering great customer experiences and minimizing downtime during one of the retail industry’s biggest days of the year. 

Mike Hicks, Principal Solutions Analyst at ThousandEyes, will cover some helpful case studies of Black Fridays that experienced some hiccups and what you can do to guard against similar disruptions.

To learn more, check out the link below: 

- https://www.thousandeyes.com/blog/internet-report-episode-54-black-friday-2023

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. 

And follow us on Twitter: @thousandeyes

Providing great digital experiences relies on a complex service delivery chain. The past few weeks brought multiple reminders that the root cause of cloud and app disruptions often comes down to one single link in this chain. While the component at issue may appear small, if it’s not functioning normally, the consequences can be significant. 

Additionally, the impact of a malfunctioning “link” is often intensified by a lack of understanding or visibility into the entire end-to-end service delivery chain, especially in situations where a change is made outside standard operating procedures or pipelines.

In this episode, explore how this phenomenon appeared to play out recently when .au domains failed to resolve, as well as during disruptions at Salesforce and Microsoft Azure.

For more insights, check out these links:

- Explore the .au incident in the ThousandEyes platform (NO LOGIN REQUIRED): 
https://ajdaombojgmvnbvsclhtvgmrskaicjvo.share.thousandeyes.com/

- Internet Outages Timeline: https://www.thousandeyes.com/resources/internet-outages-timeline?utm_source=transistor&utm_medium=referral&utm_campaign=internetreportpulseep20

———

CHAPTERS
00:00 Intro
00:54 The Download
06:01 By the Numbers
08:23 .au Domains Fail to Resolve
15:42 PlayStation Network Disruption
21:10 Get in Touch

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X (formerly Twitter): @thousandeyes

In an end-to-end service delivery chain, isolated changes can have broad consequences. This played out recently when an erroneous SSL certificate change at Microsoft appeared to cause a SharePoint Online and OneDrive for Business outage.

While this incident definitely underscores the importance of valid security certificates, it’s also a reminder of what can happen when even one component in an end-to-end service delivery chain experiences issues. Every component needs to work in sync to maintain the service’s availability. 

As a result, all changes, especially manual ones, should be made with care and teams should have a deep understanding of every dependency and interconnection within their service delivery chain.

Watch this week’s episode to learn more and explore other recent outages that impacted Slack, Starbucks, and NASA.

And for more insights, check out these links:

- The Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-sharepoint-outage?utm_source=transistor&utm_medium=referral&utm_campaign=internetreportpulseep16

- Explore the OneDrive outage in the ThousandEyes platform (NO LOGIN REQUIRED): 
https://arcbfeptuostafskynuemdpgwcyerodc.share.thousandeyes.com

———

CHAPTERS
00:00 Intro
00:43 The Download
04:03 By the Numbers
06:09 SharePoint Outage
21:47 Slack Outage
25:31 Get in Touch

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on Twitter: @thousandeyes

For three consecutive years, there appears to have been a spike in outages and degradations in May. A potential “spring cleaning effect” may explain why. 

Tune in to learn more about this possible trend and explore what happened during recent incidents at Twitter; Microsoft 365; Slack; Instagram; Apple’s iMessage; and subscription-based streaming service, Max (formerly known as HBO Max).

After watching, check out these links to dive deeper: 

Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-spring-cleaning-outage-spike?utm_source=transistor&utm_medium=referral&utm_campaign=InternetReportPulseEp12

Explore the Instagram outage in the ThousandEyes platform (NO LOGIN REQUIRED): https://aljqalczdkfpdqjynukcshuifepbwasi.share.thousandeyes.com

———

CHAPTERS
00:00 Intro
01:22 The Download
07:38 Outage Trends: By the Numbers
11:40 Twitter Outage
15:01 Microsoft 365 Outages
16:23 Get in Touch

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on Twitter: @thousandeyes

Tune in to explore ways that outages can impact distributed software development teams and what companies can learn from recent incidents at GitHub, Google Cloud, and Apple.

To learn more, check out these links: 

Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-outages-and-distributed-dev-teams?utm_source=transistor&utm_medium=referral&utm_campaign=InternetReportPulseEp11

Explore the GitHub service degradation in the ThousandEyes platform (NO LOGIN REQUIRED): https://agiebiuwxkwqowctctfvdaazvvfpxzew.share.thousandeyes.com/

———

CHAPTERS
00:00 Intro
00:39 The Download
04:40 Outage Trends: By the Numbers
09:22 GitHub Service Degradation
19:13 Update: Google Cloud Outage
22:45 Apple Authentication Issues
25:56 Get in Touch

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on Twitter: @thousandeyes

 And if you want to connect with Mike in person, join us for the Cisco Live conference from June 4 - June 8 in Las Vegas. Register now and be sure to stop by the ThousandEyes booth: https://www.thousandeyes.com/events/2023/cisco-live?utm_source=youtube.com&utm_medium=referral&utm_campaign=InternetReportPulseEp11

 And don’t miss Mike’s talk on optimizing IT operations with ThousandEyes and OpenTelemetry: https://www.ciscolive.com/global/learn/technical-education/session-catalog.html?search=BRKAPP-2731#/

When it comes to your technology strategy, it's a good idea to have more than one way to access every resource—just in case. As IT environments have changed, so has the thinking around the right approaches to achieve this desired redundancy.

Two recent incidents at Google Cloud and Microsoft 365 reinforce the importance of redundancy—and the need for evolving strategies to meet this goal.

To learn more, check out these links: 

Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-redundancy-in-cloud-era?utm_source=transistor&utm_medium=referral&utm_campaign=InternetReportPulseEp10

Cloud Performance Report: https://www.thousandeyes.com/resources/cloud-performance-report-2022?utm_source=transistor&utm_medium=referral&utm_campaign=InternetReportPulseEp10

———

CHAPTERS
00:00 Intro
00:35 The Download
03:13 Outage Trends: By the Numbers
06:58 Google Cloud Outage
18:12 Microsoft 365 Outage
25:24 Get in Touch

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on Twitter: @thousandeyes

 And if you want to connect with Mike and Kemal in person, join us for the Cisco Live conference from June 4 - June 8 in Las Vegas. Register now and be sure to stop by the ThousandEyes booth: https://www.thousandeyes.com/events/2023/cisco-live?utm_source=transistor&utm_medium=referral&utm_campaign=InternetReportPulseEp10

And don’t miss Kemal’s breakout session on rethinking network monitoring: https://www.ciscolive.com/global/learn/technical-education/session-catalog.html?search=BRKAPP-2013#/

Understanding the unique characteristics of different kinds of Internet outages can help you quickly recognize the type of incident you’re dealing with and take the right steps to mitigate its impact. 

This week’s episode discusses the anatomy of common outage categories and explores recent case studies:

- Security-related incidents: Western Digital and SD Worx outages
- A single-point-of-aggregation issue: SpaceX’s Starlink outage
- Last-mile challenges: Vodafone UK outage

To learn more, check out the links below:

- Internet Report: Pulse Update blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-anatomy-of-internet-outage?utm_source=transistor&utm_medium=referral&utm_campaign=InternetReportPulseEp9

- Internet Outages Survival Cheat Sheet: https://www.thousandeyes.com/resources/internet-outages-survival-infographic?utm_source=transistor&utm_medium=referral&utm_campaign=InternetReportPulseEp9

———

CHAPTERS
00:00 Intro
00:29 The Download
03:45 Outage Trends: By the Numbers
06:15 Western Digital Outage
06:38 SD Worx Outage
09:44 SpaceX’s Starlink Outage
13:16 Vodafone UK Outage
16:48 Get in Touch

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. 

And follow us on Twitter: @thousandeyes

This week’s Pulse Update unpacks OpenAI’s ChatGPT outage and discusses why the outage actually represented a pragmatic move on the part of OpenAI. 

We’ll also discuss global outage trends; explore other recent incidents at Dish Network, Microsoft, and Virgin Media UK; and look at why responses to performance problems vary, based on application characteristics and usage patterns.

To learn more, check out the links below: 

- Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-chatgpt-outage?utm_source=youtube.com&utm_medium=referral&utm_campaign=InternetReportPulseEp8

- Explore the Virgin Media outages in the ThousandEyes platform (NO LOGIN REQUIRED): https://aoqqallcjrsdrxwjpdiizyxvnimmjgde.share.thousandeyes.com/

- Learn more about the Virgin Media outages in this deep dive podcast and blog:

Podcast: https://www.youtube.com/watch?v=6FK2MIiwKkQ

Blog: https://www.thousandeyes.com/blog/virgin-media-uk-outage-analysis-april-4-2023?utm_source=youtube.com&utm_medium=referral&utm_campaign=InternetReportPulseEp8

———

CHAPTERS
00:00 Intro
00:38 The Download
4:10 Outage Trends: By the Numbers
8:37 OpenAI’s ChatGPT Outage
12:56 Dish Network Outage
16:14 Microsoft 365 Outage
20:39 Virgin Media UK Outage
27:37 Get in Touch

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. 

And follow us on Twitter: @thousandeyes

On April 4, 2023, Virgin Media UK (AS 5089) experienced two outages that impacted the reachability of its network and services to the global Internet. The two outages shared similar characteristics, including the withdrawal of routes to its network, traffic loss, and intermittent periods of service recovery. In this episode, we discuss how the outages unfolded and what IT teams can learn from this to help navigate similar incidents in the future. 

To learn more, check out the links below: 

- Blog: Virgin Media UK Outage Analysis: https://www.thousandeyes.com/blog/virgin-media-uk-outage-analysis-april-4-2023

- Explore the Virgin Media UK outage in the ThousandEyes platform (NO LOGIN REQUIRED): https://aoqqallcjrsdrxwjpdiizyxvnimmjgde.share.thousandeyes.com/

———

CHAPTERS
00:00 Intro
1:08 Overview: Virgin Media UK Outage
3:29 Under the Hood: Virgin Media UK Outage

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. 

And follow us on Twitter: @thousandeyes

HTTP 403, 503, and 504 status codes dominated the last few weeks as multiple companies experienced application degradations and outages. These incidents at companies like Okta, Twitch, Reddit, and GitHub leave important lessons on navigating similar issues and minimizing downtime for your own users.

To learn more, check out the links below: 

- Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-application-errors

- Explore the Okta and Reddit outages in the ThousandEyes platform (NO LOGIN REQUIRED): 

Okta: https://awoleuudwuvnwklukifbrpghghynjjwy.share.thousandeyes.com

Reddit: https://arblcshhhdpvslhwkuxtvukvmvnlobur.share.thousandeyes.com/view/tests/?roundId=1678820700&metric=availability&scenarioId=httpServer&testId=3561216

———

CHAPTERS
00:00 Intro
00:33 The Download
2:47 Outage Trends: By the Numbers
6:14 Okta Disruption
16:47 Twitch Outage
18:46 Reddit Outage
21:24 GitHub Outage
24:03 Get in Touch

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. 

And follow us on Twitter: @thousandeyes

It was an eventful fortnight on the Internet as Twitter, Dish Network, Akamai, and Ticketek Australia all experienced outages. Tune into our latest episode for insights from our analysis of these events and practical tips for IT teams.

To learn more, check out the links below: 

- Internet Report: Pulse Update Blog: ttps://www.thousandeyes.com/blog/internet-report-pulse-update-twitter-outages-and-more

- Explore the Twitter and Dish Network outages in the ThousandEyes platform (NO LOGIN REQUIRED): 
Twitter: https://aonfgcjryeodugjpksvxpdhuxodyjaxf.share.thousandeyes.com

Dish Network: https://amwajhhgwjnienexcktrsjhsmoisvktt.share.thousandeyes.com

- Also explore the Akamai Edge Delivery DNS resolution errors in the ThousandEyes platform (NO LOGIN REQUIRED):
https://axkcqcnurpqvzfkrhxbnwonzzfbivhdl.share.thousandeyes.com

———

CHAPTERS
00:00 Intro
00:38 The Download
2:27 Outage Trends: By the Numbers
5:39 Twitter Outages
14:45 Dish Network Outage After Ransomware Attack
18:23 Akamai Edge Delivery DNS Resolution Errors
22:27 Ticketek Australia Outage
24:54 Get in Touch

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. 

And follow us on Twitter: @thousandeyes

This episode covers the latest global network outage numbers and interesting end-of-year trends; how resilient application architectures, clouds, and networks are challenging old ways of thinking; and a deep dive into an outage that disrupted Spotify’s music streaming on December 14, 2022.

To learn more, check out the links below: 

• Internet Report Pulse Update Blog
• Explore the Spotify outage in the ThousandEyes platform (NO LOGIN REQUIRED) 
  • Part 1
  • Part 2
  • Part 3

Chapters
00:00 Intro
1:12 Outage Trends: By the Numbers
10:26 Spotify Outage
19:11 Get in Touch

Want to get in touch?
If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. 

And follow us on Twitter: @thousandeyes

This is the Internet Report: Pulse Update, where we review and provide analysis of significant outages and trends across the Internet, from the previous two weeks. Every other week, we'll publish a new episode covering the latest tally of outage events, and highlighting a few interesting outages. This week, in addition to our usual look at global and U.S. outage trends, we’ll take a brief look at how Twitter is holding up since it's sale to Elon Musk, plus, a couple of interesting outages at Microsoft and AWS.

To learn more, read the blog.

Chapters
00:00 Intro
1:45 Outage Trends: By the Numbers
5:13 Twitter
11:27 Microsoft Outage
15:22 AWS Outage
21:44 Get in Touch

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com.

And follow us on Twitter: @thousandeyes