joeycoleman

Joey Coleman is an award-winning speaker who specializes in customer and employee retention. With more than 20 years of experience in the customer experience space, he helps organizations retain their best customers and turn them into raving fans through his First 100 Days methodology. Joey is also the author of Never Lose a Customer Again and Never Lose an Employee Again.

In this episode of the Smart Business Revolution Podcast, John Corcoran is joined by Joey Coleman, the author of Never Lose an Employee Again, to talk about how to create remarkable employee experiences. They also discuss Joey's 100-day onboarding process, the connection between customer experience and employee experience, and common pushbacks employers have about remote work.

In this episode, Joey shares the secrets to a happy marriage and talks about teaching your kids about the consequences of the choices they make. Tune in and find out the two things you will want to experiment within your family life.

Key takeaways to listen for

• The 90/10 rule for improving your marriage
• Doing the best we can
• Best, worst, and weirdest part of the day
• The stitches vs. band-aids phase
• Having daily failures

About Joey Coleman

For almost twenty years, Joey has helped organizations like Whirlpool, Volkswagen Australia, and Zappos retain their best customers and turn them into raving fans using his First 100 Days® methodology. He has a long history of energizing and motivating audiences to enhance their customers’ experiences. He is also the author of the #2 Wall Street Journal bestseller, Never Lose a Customer Again, which shows how to turn any sale into a lifelong customer.

Connect with Joey

• Website: www.joeycoleman.com
• Twitter: @thejoeycoleman

 

Connect with Us

To learn more about us, visit our website at www.18summers.com or email us at info@18summers.com. To get a copy of our book “The Family Board Meeting”, click here.

Subscribe to 18 Summers Podcast and leave a rating and written review!

Social Media Channels

• Facebook Group: 18 Summers
• LinkedIn: Jimmy Sheils
• Instagram: @18summerstribe

This Top Giver Series episode features some of the best and biggest givers who are experts in customer service, business development, relationships, and direct marketing.

This episode includes recommendations and tips from amazing personalities such as Tony Grebmeier of ShipOffers, Brian Kurtz of Titans Marketing, Chris Dreyer of Rankings.io, Ian Garlic of StoryCrews, Joel Weldon of the Ultimate Speaking System, award-winning speaker and author, Joey Coleman, Mike Roderick of Small Pond Enterprises, Vinnie Fisher of Fully Accountable, Jeff Garnett of Clean Slate Laser Tattoo Removal Centers, Liran Hirschkorn of Incrementum Digital, and Justin Breen of BrEpic.

Tony Grebmeier is the CEO of ShipOffers, a product, fulfillment, cash flow, and strategic planning company. He is also the host of the Be Fulfilled Podcast: The Real Stories Behind Success where he digs deep behind the real stories behind the journey of entrepreneurs towards the top of Success Mountain.

Brian Kurtz is the Founder and CEO of Titans Marketing, a direct marketing consultancy that educates and trains copywriters and marketers on the best direct marketing principles. He is also the author of the book, Overdeliver: Build a Business for a Lifetime Playing the Long Game in Direct Response Marketing.

Chris Dreyer is the CEO and Founder of Rankings.io, where they help elite personal injury attorneys dominate first page rankings. He is also the host of the Rankings Podcast where he features top founders, entrepreneurs, and elite personal injury attorneys.

Ian Garlic is the Founder of StoryCrews, a company that helps businesses connect with top-rated videographers to help businesses market and expand their brand through powerful stories captured on video. He also runs and hosts his own podcast, the Garlic Marketing Show podcast, where he discusses the latest marketing techniques that actually work.

Joel Weldon is the creator of the Ultimate Speaking System, where he coaches successful people to be even more effective speakers and communicators. Through his system, entrepreneurs can learn how to use speaking to grow their business and position themselves as experts at live events, webinars, videos, and podcasts.

Joey Coleman has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. He is an award-winning speaker at both national and international conferences, and he is also the author of the #2 Wall Street Journal best seller, Never Lose a Customer Again.

Mike Roderick is the CEO of Small Pond Enterprises, where he works with clients to curate, extend, and leverage their existing networks. He is also a co-host on the Access to Anyone Podcast, a podcast that explores how you can get to know anyone you want to in business and in life using everything from the latest technology to the most time tested principles.

Vinnie Fisher is the CEO and Founder of Fully Accountable, a full service cutting edge accounting firm that is recognized in eCommerce and the online industry as leading experts in accounting, offering proactive, forward-thinking, done for you, financial expertise to our clients.

Jeff Garnett is a serial entrepreneur with 20 years experience in technology, finance, sales & advanced digital marketing strategies. He is a Professional Google Adwords consultant and campaign manager, and the Owner of Clean Slate Laser Tattoo Removal Centers, a regional chain of tattoo removal clinics in New York, New Jersey.

Liran Hirschkorn is the CEO of Incrementum Digital, a company that helps clients grow their sales on Amazon using the power of Amazon advertising and Amazon DSP.

Justin Breen runs BrEpic, a PR firm that works with visionaries and exceptional businesses in various industries worldwide. He is also the author of the best selling book Epic Business: 30 Secrets to Build Your Business Exponentially and Give You the Freedom to Live the Life You Want.

In this episode…

Whatever stage your business might be in, you will always need two things: customers and strategic partnerships. These are the relationships that you build and maintain along the way that will help you boost your company and bring it to the next level. What you can get out of these relationships are important, but what you bring to the table that gives value to these connections is just as critical, if not more so.

On this episode of Inspired Insider’s Top Giver Series, get a sneak peek into some of the amazing insights that you can get from top business leaders who know that in order to receive, you have to know the value of giving as well. Tune in as guests Tony Grebmeier, Brian Kurtz, Chris Dreyer, Ian Garlic, Joey Weldon, Mike Roderick, Vinnie Fisher, Jeff Garnett, Liran Hirschkorn, and Justin Breen share some of their top book recommendations and essential tips on how to develop relationships and keep them.

Public speaking is a craft -- a craft that no one really masters. It is a constant work in process, and for those who work at their craft, it is also a work in progress.

 

Award-winning speaker and best-selling author Joey Coleman shares how he has shaped his craft and how it has shaped him. And we can all learn from his experience and perspective.

 

In this episode, you'll discover:

• Which of the three kinds of speakers you want to be
• The benefits of looking at speaking as a craft and knowing your purpose
• The existence of the energetic wave
• Why you need to address the needs and desires of the audience members
• Why it's essential to present in alignment with who you are
• The essence of the human condition
• Your opportunity to shape the listener's experience
• When to build rapport with your audience
• The three audiences you need to address in your presentations

 

Joey Coleman helps companies keep their customers. An award-winning speaker, he works with organizations around the world ranging from small startups to major brands such as Deloitte, Hyatt Hotels, Zappos, and Whirlpool. His First 100 Days® methodology fuels the remarkable experiences his clients deliver and dramatically improves their profits. His Wall Street Journal #2 best selling book, Never Lose a Customer Again, offers strategies and tactics for turning one-time purchasers into lifelong customers. When not speaking to audiences around the globe, Joey enjoys spending time with his amazing wife and two young sons in the mountains of Colorado.

Resources for this episode:
- Joey Coleman

Dr. Daniel Crosby is a psychologist, behavioral finance expert and asset manager who applies his study of market psychology to everything from financial product design to asset allocation. He’s also been named one of the "12 Thinkers to Watch" by Monster.com, a "Financial Blogger You Should Be Reading" by AARP and was honored as one of the "Top 40 Under 40" by Investment News. 

Get Your FREE Copy of The Laws of Wealth: Psychology and the Secret to Investing Success at http://bradleyjohnson.com/38

To get access to all the resources, transcript, audio and show notes for today's episode, visit http://bradleyjohnson.com/38

 

Joey Coleman is hands-down the most passionate person I know about customer relationships. He shares a wealth of knowledge around turning your customers into raving fans. From there, we delve into more personal topics - from achieving our fullest potential, to investing in ourselves and successfully navigating the changes we need to make along the way.

*** Full show notes and links at: http://oznog.com/dtrh004