Explore "management company" with insightful episodes like "75 | Crying at the Dock" and "51 | Smoke Ring Contract" from podcasts like ""Top Floor" and "Top Floor"" and more!
Jennifer Hill is everyone's favorite revenue person, most likely because she brings an improv veteran's "yes, and" attitude to everything she does. Vice President of Commercial Strategy at Kalibri Labs, Jennifer is spreading the gospel about how data-driven decision-making and collaboration can make hotels more profitable. Susan and Jennifer talk about leaving jobs that don't quite fit, building a better revenue mousetrap, and crying at the Loading Dock.
As Chief Commercial Officer at Crescent Hotels and Resorts, Dawn Gallagher has her dream job. By continuing to change change her criteria for success, Dawn has followed a path through reservations, revenue, and sales that parallels nicely with the industry's evolution into commercial strategy. Susan and Dawn talk about empathy through ops, avoiding external pressure, and blowing smoke rings.
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