marketin

Today we’re going to talk about demystifying CX governance, what exactly we mean by “governance,” as well as the components that make it truly work for an organization—and their customers.

To help me discuss this topic, I’d like to welcome Sami Nuwar back to the show. He is a Customer Experience Leader and Thought Leader who has worked with some of the world’s top brands on CX initiatives.

Resources

• PartnerHero: to waive set up fees, go to https://partnerhero.com/agile and mention “The Agile Brand” during onboarding!
• Flavors of Governance: Governance can take many forms, but here we describe two types. We ask ourselves a key question: what are we governing? For operational governance, we're managing how we work or operate. For accountability governance, we're managing the changes to the business.
• Governance Functions: What are the types of work or functions that exist in a governance role? This document highlights the key jobs to be done within a governance function.
• Key Questions Gov Should Answer: As we drive our governance, what are the key questions we should be asking ourselves and our peers to be able to tell if we're making an impact?
• Goals and Measurements Success: measurements can depend on the state of your program and the readiness of the business, both of which can and will change over time. And so too should your measurements.
• Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com
• Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/
• For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com
• Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com
• The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow
• The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Today we’re going to talk about demystifying CX governance, what exactly we mean by “governance,” as well as the components that make it truly work for an organization—and their customers.

To help me discuss this topic, I’d like to welcome Sami Nuwar back to the show. He is a Customer Experience Leader and Thought Leader who has worked with some of the world’s top brands on CX initiatives.

Resources

• PartnerHero: to waive set up fees, go to https://partnerhero.com/agile and mention “The Agile Brand” during onboarding!
• Flavors of Governance: Governance can take many forms, but here we describe two types. We ask ourselves a key question: what are we governing? For operational governance, we're managing how we work or operate. For accountability governance, we're managing the changes to the business.
• Governance Functions: What are the types of work or functions that exist in a governance role? This document highlights the key jobs to be done within a governance function.
• Key Questions Gov Should Answer: As we drive our governance, what are the key questions we should be asking ourselves and our peers to be able to tell if we're making an impact?
• Goals and Measurements Success: measurements can depend on the state of your program and the readiness of the business, both of which can and will change over time. And so too should your measurements.
• Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com
• Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/
• For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com
• Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com
• The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow
• The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Over the last 4 and a half years I have taught thousands of entrepreneurs to successfully start and scale their social media marketing agencies.

Entrepreneurs like Liam & Sukh who I’ve recently interviewed on this channel.

Sukh, who is making $40,000 per month with their agency & Liam who is making $83,000 with his agency.

But I’d be lying if everyone who starts an agency will reach these numbers.

And I’d also be lying if I didn’t say everyone has the same opportunity.

Only a select few make it to the top.

& only a select few overcome these 5 big mistakes that most new agency owners make!

So if you want to change your life and earn the money Liam & Sukh are making with their agencies, you need to overcome these mistakes fast otherwise you'll never truly become successful!
________________________________________________
My Main Channel: https://www.youtube.com/jordanplatten
My Second Channel: https://www.youtube.com/jordanplattenextra
________________________________________________
The Affluent Academy (Full SMMA Course): https://www.affluent.co/academy?utm_source=YouTube&utm_medium=Video&utm_campaign=5Mistakes

FREE Call With Affluent Academy Senior Consultant: https://calendly.com/academy-consultants/strategy-call-smm?utm_source=YouTube&utm_medium=Video&utm_campaign=5Mistakes

*30-Day Guarantee* Please Email, support@jordanplatten.com if you have questions regarding this policy BEFORE purchasing - See T&C's For Details.
________________________________________________
Recommended Video:
➥ How To Start A Social Media Marketing Agency (SMMA) in 2022: https://www.youtube.com/watch?v=Hy96MClzkQg&t=1589s
________________________________________________
My Links:
➥ Website: https://www.jordanplatten.co.uk
➥ Agency Website: https://www.affluent.co/agency
➥ Facebook: https://www.facebook.com/jordanplattenuk
➥ Instagram: https://www.instagram.com/jordanplatten
➥ TikTok: https://www.tiktok.com/@jordanplatten
➥ Email: support@jordanplatten.com
________________________________________________
Disclaimer: To support the channel some of the links above may be affiliate links. Statements on this site do not represent the views or policies of anyone other than myself. Starting a business takes hard work and dedication... Please do not buy my products if you do not intend to put in the effort or if you are looking for a 'get rich quick' scheme (Hint, they don't exist).
________________________________________________
#smma #digitalagency #marketingagency

In this audio excerpt from the webinar, we do a deep-dive into how to make the most sales with the new catalog.

The recording of the entire webinar is posted in the FB Group and available for you to watch.  To join our free Facebook Group, go to https://facebook.com/groups/stampingbusinessbuilders and click the Join Now button.

Enjoy!

PS - If you're not on the SIMB Mailing List yet, don't forget to sign up at https://go.stampingismybusiness.com/freereport

Kayla and Will talk with Julie Denton-Price, head of Strategy & Business Development and Partner at BlueCotton. Julie gives insight on how influencer marketing, collegiate athlete licensing, and a nimble business model has helped BlueCotton find continued growth and success.

Find out more about today's guest at www.bluecotton.com

Learn about Sublime Media Group at www.sublimemediagroup.com

Kayla and Will talk to Michelle Darnall, owner of Beetbox Marketplace and Gone Nuts, about nurturing the growth of her businesses, preparing a product for mass production, and how her passion for access to healthy foods drives her.

Learn more about today's guest at beetboxproduce.com

Find out more about Sublime Media Group at sublimemediagroup.com

This episode’s guest is Maren Hjorth, one of the co-founders of Katapult Ocean and the founder of Fynd Ocean Ventures. 

Both companies invest and support startups with a positive impact on the ocean: Katapult Ocean invests in early-stage startups (pre-seed & seed funding), while Fynd Ocean Ventures focuses on startups in their growth phase. 

We talked extensively about Katapult Ocean, which has an accelerator program, has invested in more than 23 companies (150-300k€ per startup), and has built a network of 100+ mentors and partners worldwide. 

In this episode you will learn:

• How Maren saw a market opportunity to start a smart investment company in the ocean space
• How she selected her co-founders
• How she found the first investors for her new fund
• How they use OKRs (Objectives & Key Results) to remain focus and learn to say no to anything which is not contributing to these objectives
• How she grew and selected her network of partners and mentors
• How she makes the most out of virtual events to network 
• How she made sure she could step out smoothly as a CEO of Katapult Ocean to start developing Fynd Ocean Ventures

As usual for every episode, Maren shared her list of Do’s and Don’ts, this time about fundraising:

4 Do’s and Don’ts about how to raise pre-seed & seed funding as a startup.

If you are: 

• a startup with a positive mission who needs to raise funding, or
• someone who wants to build an investment company/fund to invest in startups with a positive impact, 

this episode is definitely for you!

The link to: 

Katapult Oceans
Fynd Ocean Ventures

The resources mentioned in this episode:

Books and good reads: 

• McKinsey quarterly
• Harvard Business Review
• The fiction books from Maren’s aunt

Influencers and resources to follow:

• Nina Jensen from REV Ocean
• The Ocean Panel 
• Kristian Teleki on Twitter

Im Podcast erzählt Maren Seitz über die Relevanz von Touchpoint Management und die Nutzung von Daten im Marketing. Sie erklärt die Entwicklungen rund um das Internet of Everything und berichtet von aktuellsten Entwicklungen in der Branche, die sie durch ihre jahrelangen internationalen Jobs bei Beratungs- und Marktforschungsunternehmen in Australien und nun als Director Europe bei Kantar TNS München (WPP Gruppe) hautnah miterlebt.

Maren Seitz ist seit 2006 im Consulting und in der Marktforschung tätig. Sie war mehr als zehn Jahre in Sydney, Australien, für preisgekrönte strategische Beratungsagenturen sowie für globale Marktfoschungsunternehmen tätig.

Seit 2017 ist Maren Seitz für KANTAR TNS Global Connect Center tätig, leitet das Touchpoint-Team in München und ist darüber hinaus für die Region Europa zuständig.