Cancellation Policy for a Monthly Cleaning Customer - Treat Them As a One-Off
Should you have a cancellation policy for a monthly cleaning customer? Is a monthly customer just a one-off clean? Having rules or choices upfront will help you manage monthly clients.
Today's #AskaHouseCleaner sponsor is #SavvyCleaner training and certification for house cleaners and maids. (https://savvycleaner.com/join) And your host today is #AngelaBrown (https://g.page/r/CbMI6YFuLU2GEBI/review)
Today's #BehindtheCleans is produced by Savvy Cleaner Training and certification for house cleaners and maids. (https://savvycleaner.com/join) And your production team is Angela Brown, PJ Barnes, & Parker Shelton.
*** CANCELLATION POLICY FOR A MONTHLY CLEANING CUSTOMER ***
0:00 - Meet Angela Brown, the House Cleaning Guru
0:24 - Should I have a cancellation policy for monthly customers?
0:59 - What is a one-off client?
1:22 - Why would a monthly customer cancel?
2:01 - What can I say to someone that only wants to be monthly?
2:43 - If two or three months go by, can I change my pricing?
3:06 - What to say if a customer misses a month?
3:27 - Selling a year in advance may help keep customers on schedule
4:50 - Can I put one-offs on a waitlist?
5:42 - What to say if the client's cleaning needs are now different?
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*** VIDEO CREDITS ***
VIDEO/AUDIO EDITING: Kristin O https://savvycleaner.com/reviews/kristin-o
HOST: Angela Brown https://g.page/r/CbMI6YFuLU2GEBI/review
PRODUCER: Savvy Cleaner https://savvycleaner.com
