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    moving to the cloud

    Explore " moving to the cloud" with insightful episodes like "Architectural cloud design patterns with Keith "Danger" Casey", "Moving Your Call Center to the Cloud- Pros and Cons" and "HCM Talk Radio - Why are businesses moving from on-premise HCM applications to the Oracle HCM Cloud?" from podcasts like ""PodRocket - A web development podcast from LogRocket", "Advice from a Call Center Geek!" and "HCM Talk Radio"" and more!

    Episodes (3)

    Architectural cloud design patterns with Keith "Danger" Casey

    Architectural cloud design patterns with Keith "Danger" Casey
    When moving to the Cloud, there are plenty of bad habits devs bring with them. In this episode, we talk to Keith “Danger” Casey, Senior Product Manager at Pangea, about helpful design patterns when working in the cloud. Links https://caseysoftware.com https://www.linkedin.com/in/caseysoftware https://twitter.com/caseysoftware We want to hear from you! How did you find us? Did you see us on Twitter? In a newsletter? Or maybe we were recommended by a friend? Let us know by sending an email to our producer, Emily, at emily.kochanekketner@logrocket.com (mailto:emily.kochanekketner@logrocket.com), or tweet at us at PodRocketPod (https://twitter.com/PodRocketpod). Follow us. Get free stickers. Follow us on Apple Podcasts, fill out this form (https://podrocket.logrocket.com/get-podrocket-stickers), and we’ll send you free PodRocket stickers! What does LogRocket do? LogRocket combines frontend monitoring, product analytics, and session replay to help software teams deliver the ideal product experience. Try LogRocket for free today. (https://logrocket.com/signup/?pdr) Special Guest: Keith Casey.
    PodRocket - A web development podcast from LogRocket
    en-usFebruary 07, 2024
    cloud
    moving to the cloud
    design patterns
    working in the cloud
    helpful design patterns

    Moving Your Call Center to the Cloud- Pros and Cons

    Moving Your Call Center to the Cloud- Pros and Cons

    In Episode 28 of the Geek, we discuss 10 unique benefits of moving your call center operations to the cloud while discussing the limited downside as well.

    Pros:

    • Scaling
    • Fewer Points of Failure for your Front Facing Operation
    • New Technology deployment Ease
    • API Culture
    • Global Reach
    • Reduced IT and Telephony Costs
    • Technology Upgrade Costs
    • World Wide Supervision/Transparency
    • Limited to No Equipment needed

    Cons:

    • Internet Needs
    • Service Packages
    • Proper Technology from Partner
    • What Happens when you are down


    We also talk about security and how the cloud approach to PCI, Encryption and Data security.

    Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.

    We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.


    If you are looking for USA outsourced customer service or sales support, we here at Expivia would really like to help you support your customers.
    Please check us out at expiviausa.com, or email us at info@expivia.net!



    Follow Tom: @tlaird_expivia
    Join our Facebook Call Center Community: www.facebook.com/callcentergeek
    Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
    Follow on TikTok: https://www.tiktok.com/@callcenter_geek
    Linkedin Group: https://www.linkedin.com/groups/9041993/
    Watch us: Advice from a Call Center Geek Youtube Channel

    Advice from a Call Center Geek!
    en-usJune 04, 2019
    customer experience
    customer service
    contact center
    call center technology
    call center

    HCM Talk Radio - Why are businesses moving from on-premise HCM applications to the Oracle HCM Cloud?

    HCM Talk Radio - Why are businesses moving from on-premise HCM applications to the Oracle HCM Cloud?
    Why are businesses moving from on-premise HCM applications to the Oracle HCM Cloud? Tune in to HCM Talk Radio to hear Michelle Brown, Senior Principal Product Advisor - HCM Cloud Centre of Excellence (EMEA) and Paul Gillott, Managing Director at Symatrix discuss reasons businesses are moving from on-premise HCM applications to Oracle’s HCM Cloud and the differences between the two.
    HCM Talk Radio
    en-usJanuary 25, 2016
    oracle
    best practices
    moving to the cloud
    cloud services
    human capital management
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