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One big question on everyone’s mind is, “What do I do if I don’t feel well?” With guidance against just showing up at a healthcare facility, calls and other outreach to healthcare providers has increased. Organizations are being overwhelmed with the volume, and they either need to staff up or find a better way. One approach some organizations are taking is to screen people is through Virtual Agent chatbots. HonorHealth, an Arizona-based provider, is using this type of technology. They launched an online symptom checker with live chat, which went from concept to deployment in just a few days.

In this podcast, ServiceNow solution consultants, Christopher Killion and Doug Bagley, and Louis Gomez from HonorHealth will discuss:

• Key challenges HonorHealth faced while trying to manage the influx of patient outreach because of COVID-19
• How they rapidly deployed a chatbot solution to reduce call volumes, improve response time, and streamline patient triage
• The impact this approach had on patient experience, staff workflows, and hospital operations

To learn more, read this white paper to discover just a few of the ways IT has rapidly transformed to meet the challenges and pressures this global pandemic is placing on patients, clinicians, IT, and security.

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How to measure the value of Digital Transformation with Patricia Grant, VP of IT Strategy, Planning and Business Operations ServiceNow and host Lisa Wolfe.

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Tune in to hear from Juergen Knecht, Sr. Manager Service Automation at Ferguson Enterprise. He talks about creating a modern IT operation with intelligence, automation, and AIOps. You can also hear his talk in an on-demand webinar.

In this podcast series, we'll bring you a wide variety of topics concerning IT organization, technology, and leadership. Stay tuned to hear from industry experts, leading change agents, and rockstars that create a daily impact on their organizations and customers. 

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In this podcast episode, listen to Andy Jordan and Mark Price Perry discuss the importance of a business focused PMO. You will hear about key elements to ensure the organization’s enterprise agility is being supported by the PMO. It’s important to not only focus on the outputs, but also the ‘why’ regarding how a PMO should work with the leadership team in order to have the right tactics in place and first cast the business issues and challenges the PMO can serve. In doing, we can establish a strategy and set of tactics by way of people, process and tools; organization planning, and the things needed to achieve the outcome. The business focused PMO first establishes the ends to be achieved. The PMO must become more strategic to ensure the right investments are being made as a partner in the business. In this episode, listen to how Mark Price Perry juxtaposes the Mongol Empire to enterprise agility—an interesting comparison.For more information on how a business-focused PMO can empower your organization and drive business value, join our IT business management webinar. We will discuss how PMO and IT leaders can help increase business alignment, improve project predictability, and accelerate project delivery for your enterprise. To register, visit: The Business-Focused PMO.

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In this podcast episode, listen to Andy Jordan and Laura Barnard discuss the importance of a business aligned and focused PMO in order to achieve greater enterprise agility. What does a PMO leader need to do to support enterprise agility and drive the organization forward to not only survive but thrive? Is your PMO nimble, flexible and able to adapt when the needs of the organization shift? The PMO has a great opportunity to shine—to earn a seat at the strategic table and become a “strategy navigator” for the organization and deliver on those important strategic investments. As a PMO leader, do you truly understand your role in helping the organization respond to change? Listen to this episode to learn about mindset shifts that need to occur to help your organization achieve their desired business outcomes.

Visit the IT Business Management Community Forum on the Now Community
https://community.servicenow.com/community?id=community_forum&sys_id=7d291a2ddbd897c068c1fb651f9619da

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In this podcast episode, listen to Andy Jordan, Doug Page and Scott Wallace as they discuss the shift from projects to products. Companies that shift from a project mindset to a product mindset not only get features into the hands of clients more quickly, they also accelerate digital transformation and embrace agility. Learn how organizations shift their focus from projects to products while creating an environment that delivers that concept without disrupting other areas of the business. Shifting from projects to products and the management of digital products is the future of world-class feature delivery.

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Welcome to Episode 6 of our DevOps Podcast Series!

In this episode, we do our best to summarize almost 8 hours of presentations from the Predict 2020 virtual conference held by devops.com. We break down 14 different presentations and try to capture the highlights of each and provide a summary that you can digest in the car on the way to the office. Hopefully, you will see what you care most about and dive deeper into the content they host on their site. https://predict2020.io/

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