E17 - Kaoru Ishibashi - Professional musician Kishi Bashi on re-discovering his own cultural identity, making the documentary film 'Omoiyari', and the importance of learning lessons from history.
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omoiyari
Explore "omoiyari" with insightful episodes like "E17 - Kaoru Ishibashi - Professional musician Kishi Bashi on re-discovering his own cultural identity, making the documentary film 'Omoiyari', and the importance of learning lessons from history." and "Paul Willis: Omotenashi Consultant" from podcasts like ""Wild Common Podcast" and "Now and Zen Japan"" and more!
Episodes (2)
Paul Willis: Omotenashi Consultant
This "remote "episode I sit down with Omotenashi Consultant Paul Willis. Didn't know this was an actual job? Neither did I, which is why I was very interested to speak with Paul. "Omotenashi" has become a buzz word in Japan and internationally ever since Tokyo was selected to host the 2020 Olympics, and is the cornerstone of why Japanese hospitality is considered the best in the world. Paul has extensively researched Omotenashi, the background, culturally where it derives from, and has constructed a "schematic" in which he breaks down six components behind Omotenashi. Usually these details are reserved for his seminars, but luckily in this episode, he shares his findings along with numerous examples and stories. Other topics we discuss:
- What led him to become an Omotenashi Consultant
- The role "consistency" plays in Omotenashi
- How Western hospitality often requires the guest to initiate the process of getting good service
- His Omotenashi "research" in Kyoto
- His most disappointing Japan "service" experience in Japan
- The dark side of Kodawari (attention to detail)
- Explain how he "sells" his Omotenashi service to organizations
- The future of Digital Omotenashi
- His greatest success story and proudest accomplishment
gugu Sleep Company: https://gugu.jp
Omotenashi-CX Customer Experience Consultancy: https://omotenashi-cx.com
Paul Willis: https://www.linkedin.com/in/paulwillis888/