on-call

This story was originally published on HackerNoon at: https://hackernoon.com/the-on-call-engineer-from-alarms-to-incident-resolution-in-software-engineering.
Navigating on-call complexities: from alert management to incident resolution, unravel the process in software engineering.
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This week Stephen brings back Kyle Forster from RunWhen to talk about the purple elephant in the room… “AI”.

What makes it GenAI, LLM, Advanced Statistics, or ML? Kyle shares his experience surrounding building AI powered search engines for SRE troubleshooting commands and how to incorporate a (paid) open source community of experts rather than trust AI by itself. They discuss what search looks like under the hood, why GenAI powered chatbots will or won't take over the SaaS industry, how Digital Assistants can be utilised by SREs to increase productivity (hint: giving them to app developers!), how to make informed decisions when purchasing AI products, and *much* more.

You can find Kyle at:

LinkedIn: https://www.linkedin.com/in/kyforster/recent-activity/all/

And you can find out more about RunWhen at:

Website: https://www.runwhen.com/
Product videos: https://www.youtube.com/@whatdoirunwhen
RunWhen Local:  https://github.com/runwhen-contrib/runwhen-local (RunWhen Local is an open source troubleshooting cheat sheet that suggests commands from the RunWhen community for all of the namespaces in your cluster - ready to copy & paste)

You can find the official Slight Reliability podcast website at: https://slightreliability.com/

You can find Stephen at:

LinkedIn: https://www.linkedin.com/in/stephentownshend/
X: https://twitter.com/the_kiwi_sre
YouTube: https://www.youtube.com/c/SlightReliability
Instagram: https://www.instagram.com/slight_reliability/
TikTok: https://www.tiktok.com/@the_kiwi_sre

This week Stephen chats with former-Google SRE Matt Brown about being on-call. They cover how to up-lift junior engineers so they can be on-call, what a fair on-call schedule looks like, run-books, and much more.

As you heard, Matt believes flexibility is key to a healthy on-call rotation. Matt is exploring ideas for improvements to existing tooling and products in this space and would love to hear from as many listeners as possible with feedback on what they find useful or frustrating with the existing tools they use to support on-call in their teams. You can reach him at oncall-feedback@mkmba.nz or schedule a chat via https://zcal.co/mattb/oncall, please don't be shy!

You can also find Matt at:

Website: https://www.mattb.nz/
LinkedIn: https://www.linkedin.com/in/mattbrown/
Mastodon: https://mastodon.nz/@mattb
Twitter: https://twitter.com/xleem

You can find the official Slight Reliability podcast website at: https://slightreliability.com/

You can find Stephen at:

LinkedIn: https://www.linkedin.com/in/stephentownshend/
Twitter: https://twitter.com/the_kiwi_sre
YouTube: https://www.youtube.com/c/SlightReliability
Instagram: https://www.instagram.com/slight_reliability/
TikTok: https://www.tiktok.com/@the_kiwi_sre

In this episode Amin Astaneh from Certo Modo discusses his experience undertaking an SRE transformation over several years.

Stephen and Amin cover a lot of ground including making ops work visible, measuring toil, the power of calculating the $ value of work, getting developers on-call, the embedded model for SRE, SLOs, culture change, and a whole lot more.

You can find Amin on his company website https://certomodo.io, LinkedIn: https://www.linkedin.com/in/aminastaneh/ and Twitter: https://twitter.com/aastaneh

The books Amin mentions are...

The Practice of Cloud System Administration: https://www.oreilly.com/library/view/practice-of-cloud/9780133478549/

The Phoenix Project: https://www.oreilly.com/library/view/the-phoenix-project/9781457191350/

You can find the official Slight Reliability podcast website at: https://slightreliability.com/

You can find Stephen at:

LinkedIn: https://www.linkedin.com/in/stephentownshend/

Twitter: https://twitter.com/the_kiwi_sre
Instagram: https://www.instagram.com/slight_reliability/

In this episode we discuss cognitive overload in SRE with Paige Cruz from Chronosphere. We cover both what cognitive load is, what causes it, as well as some potential antidotes and preventative measures.

You can check out Chronosphere here: https://chronosphere.io/

You can find Paige on LinkedIn: https://www.linkedin.com/in/paigerduty/

You can find the official Slight Reliability podcast website at: https://slightreliability.com/

You can find Stephen at:

LinkedIn: https://www.linkedin.com/in/stephentownshend/

Twitter: https://twitter.com/the_kiwi_sre

On-Call Engineering: How to do it and smile

• Intro to the topic and Charity Majors
• What is on-call even? And why does it exist?
• Our Experiences with on-call?
  • When did we start? How many years, some stories about our past and why we are talking about it 
• How to onboard to on-call?
• Can it be done and actually be positive? 
• What causes on-call to be negative then?
  • What are the steps that can be done to improve it? 
• What is incident management?

Charity Majors is the CTO of Honeycomb.io, @mipsytipy on Twitter, and blogs at https://charity.wtf/

Links Raz shared with his team:

• A story of being on call | Charity Majors | Monki Gras 2018
• Charity Majors – Observability and the Glorious Future, Iterate 2018

Also Available on:
Spotify, iTunes, Google, Stitcher, TuneIn, PlayerFM

Music credits: Dan Lebowitz: Come and Get It! Licensed under Creative Commons: By Attribution 3.0 License